Curriculum Vitae

CURRICULUM VITAE NAME Chris Botterill DATE OF BIRTH 20th December 1982 PLACE OF BIRTH Durban, South Africa MARITAIL STATUS Married DEPENDANTS Two NATIONALITY British RESIDES 21 Stanley Court Worcester Road Sutton Surrey SM2 6SD TELEPHONE NUMBER (mobile) 07769 676 960 E-MAIL ADDRESS [email protected] EDUCATION Matriculated Kloof High School December 2000 TERTIARY EDUCATION Protea Hotels Institute for Professional Development TRAINING/COURSES Juiced Implementing Guest Service Standards Train the Guest Service Trainer Wexlers Winning Ways Wexlers Widening the Hour Glass First Aid Level 1 Industrial Relations Course REH Making people feel special REH Yes I Can PROFESSIONAL QUALIFICATIONS Diploma in Hospitality Management LANGUAGES English, Afrikaans INTRESTS/ACTIVITIES I played field hockey for 6 years and represented school first team for 3 years and my provincial team for 2 years I enjoy travelling abroad SYSTEMS EXPERINCE Microsoft Office Lanmark Property Management System Fidelio Property Management System Opera Property Management System Micros Food and Beverage Management System HRK Food and Beverage Management System Pilot Food and Beverage Management System CAREER HISTORY (Nov 2011 – Present) The May Fair Hotel London, United Kingdom Day/Desk Concierge Transferred from Night to Day Concierge after successful application Same duties as night however working with a larger team and dealing with a much larger amount of requests and more of a variety of guest request providing me a good opportunity to broaden my area knowledge. (Mar 2007 – November 2011) The May Fair Hotel London, United Kingdom Night Concierge and Night Team Leader I started at the hotel as a night receptionist Within a few months I was offered an opportunity to move to day shifts which I accepted. Shortly after I was offered a promotion to fill in for Night Team Leader as well as taking on a new role as a Night Concierge. My duties included general Concierge duties such as helping with guests requests, recommending restaurants places to go, things to do and see. Assisting in car transfers and theatre and venue tickets. I also take part in assisting in the reception area during busy times, where I would check guests in and out and again helping to deal with common requests and any issues that way arise. (Mar 2006 – Nov 2006) The Greyhound Hotel Carshalton, Surrey, United Kingdom Barman/Waiter I worked as a barman and waiter in the pub area of the hotel. Took a year “off” from my regular working environment to come over to the U.K and experience the industry and how it differs slightly to the South African market. (Oct 2004 – Jan 2006) PH Stellenbosch t/a Aristata Restaurant Western Cape, South Africa Assistant Food and Beverage Manager Duties included ensuring the general day to day running of the entire Food and Beverage department including banqueting functions. All staff issues including rosters, staff leave, disciplinary enquiries etc. All beverage and operating equipment purchases and stock control. (Apr 2003 – Oct 2004) Protea Hotel Inchanga (transferred to Karridene August 2004) Kwa- Zulu Natal, South Africa 2nd and 3rd Year Management Trainee Duties included running duty manager shifts and functions ensuring correct set up and service standards are maintained. I was also responsible for the running of the banqueting department as well as the bar area, ensuring stock control and being responsible for F&B monthly stock takes. As part of my hotel training I also worked in reception carrying out day to day duties such as checking guests in and out, taking payments and assisting reservations. My training also included occasional night audit shifts. (Jan 2003 –Apr 2003) Protea Hotel Santos Beach (transferred to Inchanga April 2003) Mossel Bay, South Africa 2nd Year Management Trainee Duties included running restaurant manager shifts for 100 seater ala Carte and buffet restaurant and ensuring that service standards are met and maintained I also worked relief shifts in reception as well as covered night audit once a week. (Dec 2000 – Jan 2003) Protea Hotel San Lameer Kwa- Zulu Natal, South Africa Orientation and 1st Year Management Trainee. Duties included running restaurant manager shifts for 100 seater ala Carte restaurant and functions for up to 250 pax, ensuring service standards are met and maintained at all times. My training also included working in Front Office, which included working in reception carrying out day to day duties. I also assisted in reservations, accounts and, on occasion, I covered night audit shifts. REFERENCES Available on request .

Load more