Adobe Customer Story Sparking Creativity and Synergy with Adobe® Creative Cloud™ for Teams HeterMedia Group, a corporate content solution provider headquartered in Hong Kong, embraces Adobe’s cutting-edge solutions to flexibly respond to time-sensitive work demands

“Creative Cloud is so much more than a tool; it is an indispensable part of our work environment. Without it, we just cannot imagine how we can get tasks done with this level of efficiency and serve our clients in a professional manner.” Charles Ho, Design Manager, HeterMedia Group

SOLUTION RESULTS for teams

BETTER COLLABORATION OUTSTANDING SERVICE INCREASE EFFICIENCY MOBILE SUPPORT Estimated 20% of employee Able to deliver excellent Team morale and productivity Able to provide on-site time saved by simplifying customer experience have been boosted demonstrations to client using access and sharing of work tablet devices Adobe Customer Story

HeterMedia Group An Adobe user for more than 18 years, HeterMedia Group is a renowned one-stop content management solutions company providing services such as financial document and hosting, initial Established in 1992 public offerings, EDGAR services, e- solutions and webcasts, and comprehensive design and language HKSAR, China services. The Hong Kong based company decided it was time to reap the benefits of better workflow efficiency http://hetermedia.com/eng/ in its operations and adopted Adobe Creative Cloud for Teams, a subscription-based licensing application. Around 60 percent of employees, mostly staff and designers, are now active Creative Cloud users and they’ve found the new applications beneficial in many ways. One very important feature, is the way Adobe Creative Cloud seamlessly supports design across multiple devices. Designers can now show the full version of a design to a client on any mobile device or tablet instead of presenting a flat PDF file. Designers have found that Creative Cloud empowers them to push the boundaries of client service with new features like generous cloud-based storage (100GB) per user, high version consistency and centralized license management. Among the many applications provided in Creative Cloud, staff are finding Photoshop CC, InDesign CC and Illustrator CC the most relevant to their business. They are particularly impressed by the new features constantly being added, citing Script in InDesign for checking files continuously and the Auto-Save function in Illustrator as two examples. “Adobe Creative Cloud allows us to Cloud-based storage boosts creativity create innovative digital content “Adobe Creative Cloud allows us to create innovative digital content across a number of channels and devices, across a number of channels and anytime and anywhere, giving a creative boost across the company. Our team can capture ideas by uploading devices, anytime and anywhere, them onto cloud storage right at the moment the train of thought comes into their mind. Imagination without limitation is no longer a slogan, it’s a reality for us,” said Raymond Fung, Head of Desktop Publishing and IT giving a creative boost across the Development, HeterMedia Group. company.” Single solution has-it-all Raymond Fung, Head of Desktop Publishing After adopting Adobe Creative Cloud for teams there is no longer a time lag between software versions or and IT Development, HeterMedia Group upgrades. It empowers users to upgrade the software upon the release of new versions. “Also, our clients usually provide us with plenty of financial data and figures which we can now digitalize using InDesign CC. Then we use Photoshop CC to edit graphics. This greatly facilitates the process of drafting materials like leaflets, CHALLENGES posters and brochures. File sharing and cloud storage features make a difference in the collaboration process as • Facing a competitive market with many they let us share and comment on files among the teams and even outside the organization. We find we can other solution services providers deliver a smooth customer experience and optimize productivity,” Fung said. • Performed updates one-by-one on Simplified management devices previously Creative Cloud allows all updates to be done by a centralized management system. Employees can complete • Eliminate loss of unsaved documents as all updates in just a few steps and this helps save on time, cost and effort. License management tools to assign a result of technical problems or add team members via the Admin Console, automate administration and tracking in Adobe Creative Cloud Adobe Customer Story

for Teams, which helps reduce the workload for the IT support team. “Admin Console allows us to easily manage and add any users. Now we can also send new employees an invitation with concise instructions on how to download and use Creative Cloud straightaway.” Fung stressed.

Experienced Adobe software users Charles (left) Great post-sales support and Raymond (right) found the transition from using 5.5 to Adobe Creative While HeterMedia staff were already experienced users of Adobe software, they still benefited from additional Cloud seamless. on-site training sessions with Adobe, to get everyone familiar with Creative Cloud. For advanced training, online video tutorials are available on Adobe TV for staff to watch and learn from. The transition from using Adobe Creative Suite 5.5 to Adobe Creative Cloud was virtually seamless.

SOLUTION AT A GLANCE “Creative Cloud is so much more than a tool, it is an indispensable part of our work environment. Without it, we just cannot imagine how we can get tasks done with this level of efficiency and serve our clients in a professional • Adobe Creative Cloud. Apps used include: manner. Creative Cloud has, without a doubt, transformed the way we work and enabled us to turn ideas into • CC reality, helping further unlock our business value,” said Charles Ho, Design Manager, HeterMedia Group. • Adobe InDesign CC Time-saving • CC Adobe Creative Cloud for teams helps streamline administration and simplifies various manual processes. “I estimate that at least 20 percent of time has been saved after we adopted it. With this solution, the morale of our team has been greatly boosted. We would certainly recommend it to others as we can see it has boosted work effectiveness and is good value for money,” he said.

For more information www.adobe.com/hk_en

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