ICT and Innovation A Step Forward to a Global Society PROCEEDINGS OF THE 13TH ANNUAL CONFERENCE OF ITAIS Edited by Alessandro Zardini Francesco Virili Stefano Za © 2017 LUISS University Press - Pola Srl 978-88-6856-102-4 LUISS University Press – Pola s.r.l. Viale Pola, 12 00198 Roma Tel. 06 85225485 www.luissuniversitypress.it e-mail
[email protected] Questo libro è stato stampato presso Prontostampa Via Praga 1, 24040 Verdellino Zingonia (BG) Prima edizione ottobre 2017 Table of Contents The Italian Association on Information Systems and this conference Alessandro Zardini, Francesco Virili and Stefano Za…………………………………………… “ 5 Implementing Enterprise System in Large State-owned utilities: A case study Zafar Alvi and Misbah Mehboob Awan ………………… “ 7 Pharmacist Resistance to PBM System in a Developing Country Mary Ann Barbour El Rassi and Nancy Souaiby………… “ 19 Domestic hospitality: an IT based approach Matteo Bassoli and Lucia Oggioni…………………… “ 29 What Are You Talking About? Investigating Online Information Disclosure in Italian IRCCSs Paola Briganti, Luisa Varriale, Rocco Agrifoglio, Mauro Romanelli, and Maria Ferrara…………………… “ 43 Towards a Smart Town Centre: an Integrated Approach of Real and Digital Worlds Federica Caboni, Angela Dettori, Ernestina Giudici and GianRaffaele Loddo…………………………… “ 61 The role of the mobile application in the public transport systems Celio Alberto……………………………………… “ 73 Are social media an opportunity for women entrepreneurs? A literature review Francesca Maria, Paola Demartini and Paola Paoloni………………………………….