The State of Performance Engineering 2020 A Sogeti and Neotys report The state of performance engineering 2020 — contents
Introduction to performance engineering 3 Chapter 1: Culture 6 Enterprise spotlight: IMA 15 Chapter 2: Organisation 18 Chapter 3: Practices 27 Enterprise spotlight: MAIF 42 Chapter 4: Building in performance engineering 44 Chapter 5: Outlook 57 Closing thoughts: the practitioners’ corner 68 Acknowledgements, About the study, Respondents, Footnotes and references, About Neotys, About Sogeti 74
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Introduction In the first half of 2020, application performance became Welcome to the 2020 State of Performance highly visible and imperative. At the time of writing this Engineering report report, video conferencing, teleconsultation, online shopping, and many online transactions were all in the The discipline of performance engineering is often midst of extraordinary surges of use. Companies guided reserved for specialists. There is little data available by a strong proactive vision in digital business have to enterprises to help them understand the current managed to navigate successfully in these uncertain practices and how other organisations are managing it. external circumstances. For instance, UK home furnishing This research fills the void by combining the opinions retailer Dunelm reported a 100%+ increase in sales of 515 senior decision makers and the perspective during the lockdown weeks of Spring 2020. of subject matter experts from Sogeti, Neotys and Organisations are changing the way they operate — outside practitioners to explore the landscape of with a surge in remote work — and they increasingly performance engineering. This report reveals the place serve their customers through digital engagement. of application performance in an organisation’s business, More resilient and faster digital services are a major the organisational structure around it, and the various success factor for enterprises in the new normal. This is activities and trends shaping the practice. Derived even more prevalent for some companies with digital from our collective pool of experience from helping platforms acting as the only channel of customer companies in a wide variety of industries, we aim to interaction. Almost all applications are likely to be deeply provide pragmatic recommendations for organisations embedded within organisation core systems and as willing to improve and enhance the business value their such, they profoundly impact the overall ecosystem — performance engineering delivers. positively or negatively. What matters is the ability of an This report is designed to benefit all stakeholders within organisation to anticipate, learn and innovate to protect an organisation that deal with application performance their brand, reputation and revenue. including: executives, business and product owners, architects, developers, quality assurance engineers, tool coordinators, infrastructure engineers, and system administrators.
3 THE STATE OF PERFORMANCE ENGINEERING 2020 PRESENTED BY SOGETI AND NEOTYS
What is performance engineering all about? and disrupter of change. It involves multidisciplinary professionals with complementary backgrounds and Performance engineering is a collaborative discipline skills working together to achieve a common mission. focused on achieving high levels of application Application performance is the overarching principle for performance to benefit the business. Performance which we bear equal responsibility and accountability. engineering contributes to making IT an enabler