// ESTATE // LAKE HAYES Community Response Plan contents...

Shotover Country / Lake Road Transport Crashes 18 Hayes Estate / Lake Hayes Before, during and after 18 Area Map 3 Truck crash zones maps 19

Key Hazards 4 Shotover Country / Lake Earthquake 4 Hayes Estate / Lake Hayes Major Storms / Snowstorms 4 Evacuation Routes 20 Flood 5 Wildfire 5 Accident 5 Plan Activation Process 21 Civil Defence Centres 21 Roles and responsibilities 21 Household Emergency Plan 6 Vulnerable Population Site 22

Emergency Survival Kit 7 Getaway Kit 7 Shotover Country / Lake Stay in touch 7 Hayes Estate / Lake Hayes Tactical Sites Map 23

Earthquake 8 Before and during an earthquake 8 Shotover Country / Lake After an earthquake 9 Hayes Estate / Lake Hayes Post disaster building management 9 Civil Defence Centres Map 24 Local Seismic Fault Lines 10

Visitor, Tourist and Major Storms / Foreign National Welfare 25 Snowstorms 11 Before and when a warning is issued 11 After a storm, snowstorms 12 Contact Information 26

Flood 13 Notes 27 Before, during and after 13 Shotover Country / / Lake Hayes flood hazard zone 14 For further information 28 Shotover Country / Lake Hayes Estate / Lake Hayes Levels and Flows 15

Wildfires 16 Before and during 16 After a fire 17 Fire seasons 17

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SHOTOVER COUNTRY // LAKE HAYES ESTATE // LAKE HAYES Area Map

SPEARGRASS FLAT

LAKE HAYES

LAKE HAYES ESTATE SHOTOVER COUNTRY

BRIDESDALE FARM

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THE KEY HAZARDS IN SHOTOVER COUNTRY, LAKE HAYES ESTATE & LAKE HAYES Earthquake // Major Storms // Snowstorms Flooding // Wildfire // Accident

Earthquake

New Zealand lies on the boundary of the Pacific and Australian tectonic plates. Most earthquakes occur at faults, which are breaks extending deep within the earth, caused by movements of these plates. There are thousands of earthquakes in every year, but most of them are not felt because they are either small, or very deep within the earth. Each year there are about 150 – 200 quakes that are big enough to be felt. A large, damaging earthquake could occur at any time, and can be followed by aftershocks that continue for days, weeks or months. www.geonet.org.nz

Major storms / Snowstorms

Major storms affect wide areas and can be accompanied by strong winds, heavy rain, thunder, lightning, tornadoes and snow. They can cause damage to property, infrastructure, affect crops and livestock and disrupt essential services. Severe weather warnings are issued by the MetService and available through the broadcast media, by email alerts, and online at www.metservice.com

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Flooding

Floods can cause injury and loss of life, • the water is very deep or travelling very fast damage to property and infrastructure, loss of • the floods have risen very quickly stock, and contamination of water and land. • the floodwater contains debris, such as trees Floods are usually caused by continuous and sheets of corrugated iron. heavy rain or thunderstorms. A flood becomes Getting ready before a flood strikes will help dangerous if: reduce damage to your home and business and help you survive. water.orc.govt.nz

Wildfire FIRE DANGER TODAY Although there are many benefits to living in the country, rural property owners face a higher risk of fire than HIGH E VE AT RY city dwellers. R H DE I O GH If a fire starts it may not be detected as quickly and M emergency services take longer to respond because E X of greater travel distances. T R W E O M L For information on fire danger, fire season E status and requirements for fire permits visit fireandemergency.nz

Road Transport Crashes

Queenstown Lakes’ topography is varied, is challenging. The New Zealand Transport Agency ranging from rolling flats to mountain passes, operates the state highways and Queenstown with many winding roads. Add in ice and snow, Lakes District council manages the local roads. visitors unfamiliar with our conditions, and www.nzta.govt.nz and www.qldc.govt.nz congested roads, managing transport in this area

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CREATE AND PRACTICE Household Emergency Plan

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CREATE Emergency Survival Kit

In most emergencies you should be able to stay in Assemble and maintain your emergency survival items your home. Plan to be able to look after yourself for your home as well as a portable getaway kit in case and your household for at least three days or more. you have to leave in a hurry. You should also have essential emergency items in your workplace and in EMERGENCY your car. SURVIVAL ITEMS

Torch with Radio Wind and First aid kit Blankets or Pet Toilet paper Face and spare with spare waterproof and essential sleeping supplies and large dust masks batteries or a batteries clothing, sun medicines bags rubbish bags self-charging hats and for your torch strong outdoor emergency shoes toilet GETAWAY KIT Everyone should have a packed getaway kit • Essential items for infants or young children such in an easily accessible place at home and as formula and food, nappies and a favourite toy at work which includes: • Change of clothes (wind/waterproof clothing • Torch and radio with spare batteries and strong outdoor shoes) • Any special needs such as hearing aids and • Toiletries – towel, soap, toothbrush, sanitary spare batteries, glasses or mobility aids items, toilet paper • Emergency water and easy-to-carry food • Blankets or sleeping bags rations such as energy bars and dried foods. • Face and dust masks • First aid kit and essential medicines • Pet supplies.

HOW TO LOCAL RADIO STATION TELEPHONE TREE Stay in touch Radio NZ // 101.6FM A phone tree is a NewsTalk ZB // 89.6FM In a power outage, only analogue phones on network of people The Hits // 90.4FM a copper wire network will continue to operate organized in such More FM // 92.0FM (fibre optic networks will fail). a way that they Cell phone communications can become easily can quickly and WEBSITES overloaded in a crisis. Texting is a better way to easily spread communicate with friends and family. Log on to one of the following information websites for more information. Use your car radio to listen to instructions and amongst each information if you don’t have a battery operated radio. www.otagocdem.govt.nz other. www.qldc.govt.nz Use your car for charging your cell phone/computer. www.facebook.com/QLDCinfo A 12v charger is required for this. Make it part of your www.facebook.com/otagocdem kit or keep in the car. 7 get thru..

EARTHQUAKE

Before an earthquake

• Getting ready before an earthquake strikes • Identify safe places within your home, school or will help reduce damage to your home and workplace. business and help you survive. • Check your household insurance policy for • Develop a Household Emergency Plan. cover and amount. Assemble and maintain your Emergency • Seek qualified advice to make sure your house Survival Items for your home and workplace, is secured to its foundations and ensure any as well as a portable getaway kit. renovations comply with the New Zealand • Practice Drop, Cover and Hold. Building Code. • Secure heavy items of furniture to the floor or wall. • Visit www.eqc.govt.nz to find out how to DROP COVER HOLD quake-safe your home.

During an earthquake

IF YOU ARE INSIDE A BUILDING, move no more than a few steps, drop, cover and hold. Stay indoors till the shaking stops and you are sure it is safe to exit. In most buildings in New Zealand you are safer if you stay where you are until the shaking stops.

IF YOU ARE IN AN ELEVATOR, drop, cover and hold. When the shaking stops, try and get out at the nearest floor if you can safely do so.

IF YOU ARE OUTDOORS when the shaking starts, move no more than a few steps away from buildings, trees, streetlights, and power lines, then Drop, Cover and Hold.

IF YOU ARE DRIVING, pull over to a clear location, stop and stay there with your seatbelt fastened until the shaking stops. Once the shaking stops, proceed with caution and avoid bridges or ramps that might have been damaged.

IF YOU ARE IN A MOUNTAINOUS AREA or near unstable slopes or cliffs, be alert for falling debris or landslides.

IF YOU ARE NEAR A LAKE, BAY OR RIVER MOUTH consider evacuating to higher ground immediately as a seiche (inland tsunami) may be generated with the potential to rapidly flood or inundate low lying areas to a depth of 5 metres or greater.

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After an earthquake

• Monitor social media and listen to your local • Watch out for fallen power lines or broken gas radio stations as emergency management lines, and stay out of damaged areas. officials will be broadcasting the most • Only use the phone for short essential calls to appropriate advice for your community and keep the lines clear for emergency calls. situation. • If you smell gas or hear a blowing or hissing noise, • Expect to feel aftershocks. open a window, get everyone out quickly and turn • Check yourself for injuries and get first aid if off the gas if you can. If you see sparks, broken necessary. Help others if you can. wires or evidence of electrical system damage, turn off the electricity at the main fuse box if it is • Be aware that electricity supply could be cut, safe to do so. and fire alarms and sprinkler systems can go off in buildings during an earthquake even • Keep your animals under your direct control as if there is no fire. Check for, and extinguish, they can become disorientated. Take measures to small fires. protect your animals from hazards, and to protect other people from your animals. • If you are in a damaged building, try to get outside and find a safe, open place. Use the • If your property is damaged, take notes and stairs, not the elevators. photographs for insurance purposes. If you rent your property, contact your landlord and your contents insurance company as soon as possible.

POST DISASTER Building management

Following the 2011 Canterbury earthquake, SAMPLE OF RED changes were made to how rapid building “ENTRY PROHIBITED” PLACARD safety evaluations are carried out after earthquakes or floods. The Ministry of Building, Innovation & Employment (MBIE) has developed a number of documents to reflect these changes.

These documents are available on www.building.govt.nz/post-disaster- building-management for your information and are designed to be used by trained professionals during a State of Emergency.

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SHOTOVER COUNTRY // LAKE HAYES ESTATE // LAKE HAYES Local Seismic Fault Lines

NEVIS / CARDRONA FAULT

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SNOWSTORMS / MAJOR STORMS

Before a storm

• Develop a Household Emergency Plan. • Keep materials at hand for repairing windows, Assemble and maintain your Emergency such as tarpaulins, boards and duct tape. Survival Items for your home as well as a • If you are renovating or building, make sure all portable getaway kit. work complies with the New Zealand Building • Prepare your property for high winds. Code which has specific standards to minimise Secure large heavy objects or remove storm damage. any item which can become a deadly or • If farming, know which paddocks are safe damaging missile. Get your roof checked to move livestock away from floodwaters, regularly to make sure it is secure. List items landslides and power lines. that may need to be secured or moved indoors when strong winds are forecast.

WHEN A WARNING IS ISSUED AND During a storm

• Stay informed on weather updates. Monitor social media and listen to your local radio stations as civil defence authorities will be broadcasting the most appropriate advice for your community and situation. www.metservice.com • Put your household emergency plan into action and check your getaway kit in case you have to leave in a hurry. • Secure, or move indoors, all items that could get blown about and cause harm in strong winds. • Close windows, external and internal doors. Pull curtains and drapes over unprotected • Don’t walk around outside and avoid driving glass areas to prevent injury from shattered or unless absolutely necessary. flying glass. • Power cuts are possible in severe weather. • If the wind becomes destructive, stay away Unplug small appliances which may be affected from doors and windows and shelter further by electrical power surges. If power is lost unplug inside the house. major appliances to reduce the power surge and possible damage when power is restored. • Water supplies can be affected so it is a good idea to store drinking water in containers and • Bring pets inside. Move stock to shelter. If you fill bathtubs and sinks with water. have to evacuate, take your pets with you.

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After a storm

• Monitor social media and listen to your local radio stations as emergency management officials will be broadcasting the most appropriate advice for your community and situation. • Check for injuries and help others if you can, especially people who require special assistance. • Look for and report broken utility lines to appropriate authorities. • Contact your local council if your house or building has been severely damaged. • If your property or contents are damaged take notes and photographs and contact your insurance company. Inform your landlord if there is damage to the rental property. • Ask your council for advice on how to clean up debris safely.

Snowstorms

In a snowstorm, the primary concerns are the potential loss of heat, power and telephone service, and a shortage of supplies if storm conditions continue for more than a day. It is important for people living in areas at risk from snowstorms to consider the need for alternative forms of heating and power generation. • Avoid leaving home unless absolutely necessary when a snow warning is issued. • If you have to travel make sure you are well prepared with snow chains, sleeping bags, warm • If you are caught in your car or truck in a clothing and essential emergency items. snowstorm, stay in your vehicle. Run the engine every ten minutes to keep warm. Drink fluids to • At home, check fuel supplies for woodburners, gas avoid dehydration. Open the window a little to avoid heaters, barbeques and generators. carbon monoxide poisoning. Make yourself visible • Bring pets inside. Move domestic animals and stock to rescuers by tying a brightcoloured cloth to your to shelter. radio aerial or door and keeping the inside light on. 12 get thru...

FLOOD

Before a flood

• Find out from your local council if your home • Know where the closest high ground is and or business is at risk from flooding. Ask about how to get there. evacuation plans and local public alerting • Develop a Household Emergency Plan. systems; how you can reduce the risk of future Assemble and maintain your Emergency flooding to your home or business; and what Survival Items for your home as well as a to do with your pets and livestock if you have portable getaway kit. to evacuate. • Check your insurance policy to ensure you have sufficient cover.

During a flood OR IF A FLOOD IS IMMINENT • Monitor social media and listen to your local • Consider using sandbags to keep water away radio stations as emergency management from your home. officials will be broadcasting the most • Lift valuable household items and chemicals as appropriate advice for your community and high above the floor as possible. situation. • Fill bathtubs, sinks and storage containers with • If you have a disability or need support, make clean water in case water becomes contaminated. contact with your support network. • Turn off utilities if told to do so by authorities • Put your household emergency plan into action as it can help prevent damage to your home or and check your getaway kit. Be prepared to community. Unplug small appliances to avoid evacuate quickly if it becomes necessary. damage from power surges. • Where possible, move pets inside or to a safe • Do not attempt to drive or walk through place, and move stock to higher ground. floodwater unless it is your only escape route.

After a flood

• It may not be safe to return home even when • Avoid drinking or preparing food with tap water the floodwaters have receded. Continue to until you are certain it is not contaminated. If in monitor social media and listen to your local doubt, check with your local council or public radio station for civil defence instructions. health authority. • Help others if you can, especially people who • Look for and report broken utility lines to may require special assistance. appropriate authorities. • Throw away food including canned goods • If your property is damaged, take notes and and water that has been contaminated by photographs for insurance purposes. If you rent floodwater. your property, contact your landlord and your contents insurance company as soon as possible.

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SHOTOVER COUNTRY // LAKE HAYES ESTATE // LAKE HAYES Flood Hazard Zone

Source: Regional Council Natural Hazards Database 14 get thru...

SHOTOVER COUNTRY // LAKE HAYES ESTATE // LAKE HAYES Lake & River Levels

PARADISE RAINFALL

DART RIVER FLOW & RAINFALL

SHOTOVER RIVER FLOW & RAINFALL

KAWARAU RIVER FLOW

MCKELLAR’S FLAT RAINFALL

LAKE LEVEL SITES

RIVER FLOW SITES

RAINFALL SITES CAINARD STATION RAINFALL

Online at www.orc.govt.nz/managing-our-environment/water/water-monitoring-and-alerts Source -

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WILDFIRE

Before a fire

To protect your rural property from fire, • Keeping a garden hose connected and make we recommend: sure it is long enough to reach around the house. • Installing smoke alarms and testing them regularly. • Ensuring your driveway has a minimum clearance of 4m wide and 4m high and • Designing an escape plan and practicing it. adequate turning space for large vehicles. • Keeping the grass green and mown or grazed • Easy access to water supplies and making sure around your home. they are signposted. • Creating a safety zone around your home of at • Storing firewood and other flammable material least 10m by clearing any dead or dry material away from your house. and replacing flammable plants and trees with low flammable species. • Safe handling and storage of gas or liquid fuels. • Making sure your property is clearly • Maintaining machinery and equipment in signposted with your RAPID rural property working order. identification number. • Disposing of ash safely in a metal container and • Installing multipurpose dry powder using approved incinerators. extinguishers in your house and out buildings.

During a fire

• Crawl low and fast to escape smoke. ‘Get Down, Get Low, Get Out.’ • Shut doors behind you to slow the spread of fire. • Meet at the planned meeting place. • Once out, stay out - never go back inside. • Phone 111 from a safe phone.

TELL FIRE AND EMERGENCY NEW ZEALAND • House number • Street • Nearest intersection • Suburb and City • RAPID number if you have one

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After a fire

Nothing can really prepare you for the impact with family, friends or in a motel for at least one of a fire or other emergency on your family and night, and longer if the house has been seriously property. Even a small fire or flood can make you damaged. feel helpless and unsure of what to do next. This When your house is safe and you are is entirely understandable. Fire and Emergency allowed back: New Zealand (FENZ) regularly sees home owners faced with the same distressing situation. Here’s • Try to find your identification, insurance some guidance on the important things you need information, medication information, eye glasses, to do now that the unimaginable has happened. hearing aid, wallet and valuables Do not enter your damaged house unless you • If the house is too badly damaged to live in, have to and have been advised it is safe to do board up openings to discourage trespassers so. Fire and Emergency NZ will check the water, • You may need to arrange security patrols to electricity and gas supplies and either arrange protect it from burglary to have them disconnected or advise you what action to take. • Keep receipts for expenses resulting from the fire, such as accommodation or clothes If you can’t enter your home, you’ll need to arrange accommodation. You may need to stay • Get supplies of medicine or eye glasses.

Fire Seasons

There are three fire seasons you should be aware of:

OPEN FIRE SEASON HAVE YOU CONSIDERED A fire permit is not required to light a fire in the INSTALLING FIRE SPRINKLERS? open air as long as certain conditions are met Home sprinklers will protect your family, home and RESTRICTED FIRE SEASON contents from the threat of fire - 24 hours a day. In this season a fire permit from Fire and Emergency NZ Authority is required before Sprinkler technology has come a long way in a short you can light a fire in the open air. space of time. The cost of including home sprinklers into a new house or adding them as part of major renovations PROHIBITED FIRE SEASON is probably a lot cheaper than you think. Means a total fire ban is in place. Lighting fires Home sprinklers use the same domestic plumbing as in the open air is not permitted. your kitchen taps and can be installed by a qualified For the current fire season and to apply for fire plumber in less than two days. permits contact Fire and Emergency NZ or visit More importantly though, sprinklers provide the fastest fireandemergency.nz possible means of extinguishing fires in rural homes. For more information visit www.fireandemergency.nz 17 get thru...

ROAD TRANSPORT CRASHES

Before a road transport crash

Heavy vehicles pose a particular challenge to stored and transported for industrial use road safety because the consequences of their throughout the Otago area. These chemicals have crashes are more severe, particularly if they are the potential to cause mass casualties and would transporting flammable or toxic substances. require large scale evacuation of buildings and Toxic or industrial chemicals are widely used, residents.

During a road transport crash

Definition of Evacuation Zones WARM ZONE

This is the area uncontaminated by the initial release HOT ZONE of a substance, which becomes contaminated by the movement of people or vehicles. It is imperative This is the contaminated area where the initial that no victims leave this zone/cordon without release occurs or disperses to. It will be the area appropriate decontamination. likely to pose an immediate threat to the health and safety of all those located within it and it is COLD ZONE the area of greatest risk. The need to remove persons from this area is paramount. The This is the uncontaminated area where no exposure Incident Commander will carry out a Dynamic or risk is expected. Decontaminated persons will Risk Assessment prior to anyone entering it and be taken to this area and given medical advice, is an area that must be strictly controlled. medication and assessment by medical staff.

After a road transport crash Decontamination is the process of cleansing the human body to remove contamination by hazardous materials and infectious substances. People who have been contaminated are usually separated by gender and led into a decontamination tent where they privately shed their contaminated clothes and are then showered and issued clean clothing or plastic overalls. Fire and Emergency New Zealand, St John and Health personnel will then provide medical attention if required. Civil Defence, Red Cross, Salvation Army and Government support agency personnel will then provide temporary shelter, assistance and support at civil defence centres.

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SHOTOVER COUNTRY // LAKE HAYES ESTATE // LAKE HAYES Truck crash zones

LADIES MILE (SH6) / STALKER ROAD ROUNDABOUT

FRANKTON-LADIES MILE HWY

STALKER RD 250m radius

LADIES MILE (SH6) / HOWARDS DRIVE

FRANKTON-LADIES MILE HWY

HOWARDS DR

250m radius

GIBBSTON HIGHWAY (SH6) / -LAKE HAYES ROAD

GIBBSTON HWY

250m radius 19 get thru...

SHOTOVER COUNTRY // LAKE HAYES ESTATE // LAKE HAYES Evacuation routes

ARROWTOWN

LOWER SHOTOVER RD

FRANKTON-LADIES MILE HWY

CROMWELL E HWY MIL IES AD

FRANKTON-L FIVE MILE

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Plan activation Civil Defence process Centres These instructions are for members of the Shotover Country / These sites may be set up as information, Lakes Hayes Estate / Lake Hayes community response group drop-in or welfare centres. They may and emergency services for initiating their pre-planned roles. also be used as short term shelters or evacuation points. DO THIS SHOTOVER PRIMARY SCHOOL HALL • Arrange to meet at the Shotover Primary School library 57 Stalker Road South 45° 00’ 19.87” / East 168° 46’ 35.93” • Liaise to determine what actions should be taken • Consider who will be affected and where THE HAYES RESTAURANT 1 Onslow Road • Assess vulnerable population site(s) (see page 22) South 45° 00’ 07.15” / East 168° 47’ 22.43” • Activate community warning systems i.e. door knocking, phone tree’s, emergency vehicle sirens and PA’s, texting, LAKE HAYES PAVILION social media, local radio stations (see HOW TO Stay in touch, 719 Gibbston Highway page 7) South 44° 59’ 23.71” / East 168° 48’ 37.74” • Consider the location of an Incident Control Point STONERIDGE ESTATE • Consider the establishment of Civil Defence Centres. 756 Gibbston Highway (SH6), Frankton • Geographically sectorise the area to aid damage assessment South 44° 59’ 22.46” / East 168° 48’ 55.48” • Contact the QLDC emergency operations centre (EOC) with CLARKE, FORTUNE & MCDONALD a situation report (Sitrep) - Refer to the Communications Plan SURVEYORS BUILDING for contact details 309 Lower Shotover Road South 44° 58’ 31.17” East 168° 45’ 52.14”

Roles and responsibilities

The roles and responsibilities of the emergency services and civil defence is defined by legislation. In the event of a “State of Emergency” being declared all activities are coordinated by civil defence.

Liaise with police and emergency Maintain law and order services to initiate and assist in Protect life and property a response to a civil emergency, disseminate warnings and identify Coordinate evacuations and make arrangements for civil Search and rescue defence centres if required. Visitor, tourist and foreign national Rural and Urban firefighting registration and coordination Containment of releases and Liaison with the QLDC Emergency spillages of hazardous substances Operations Centre (EOC) on visitors, tourists and foreign Urban search and rescue nationals issues Limitation of damage Providing logistical support Redistribution of water for specific needs

Issuing of fire permits to landowners Provision of emergency medical Reducing fire risk in rural areas care

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Vulnerable Population Sites

QUEENSTOWN COUNTRY CLUB

Howards Drive

South 44° 59’ 57.09” / GEMS CHILDCARE East 168° 46’ 49.13” FRANKTON-LADIES MILE HWY 55 Stalker Road

South 45° 00’ 17.63” East 168° 46’ 33.53”

GEMS CHILDCARE

12 Onslow Road

South 44° 00’ 09.54” / SHOTOVER East 168° 47’ 19.83” PRIMARY SCHOOL

57 Stalker Road

South 45° 00’ 21.32” / East 168° 46’ 35.45” 22 get thru...

SHOTOVER COUNTRY // LAKE HAYES ESTATE // LAKE HAYES Tactical Sites Map

Lake Hayes Pavilion 719 Gibbston Highway South 44° 59’ 23.71” East 168° 48’ 37.74”

516 Ladies Mile Highway South 44° 59’ 52.54” East 168° 47’ 08.38”

FRANKTON-LADIES MILE HWY Nerin Square South 45° 00’ 05.73” East 168° 47’ 20.39”

Incident Control Point Shotover School Library 57 Stalker Road South 45° 00’ 19.87” East 168° 46’ 35.93” Helicopter Landing Point

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SHOTOVER COUNTRY // LAKE HAYES ESTATE // LAKE HAYES Civil Defence Centres Map

CLARKE, FORTUNE & MCDONALD SURVEYORS BUILDING

309 Lower Shotover Road LAKE HAYES PAVILION South 44° 58’ 31.17” East 168° 45’ 52.14” 719 Gibbston Highway

South 44° 59’ 23.71” East 168° 48’ 37.74”

FRANKTON-LADIES MILE HWY THE HAYES RESTAURANT

1 Onslow Road

South 45° 00’ 07.15“ East 168° 47’ 22.43”

SHOTOVER PRIMARY SCHOOL HALL 57 Stalker Road

South 45° 00’ 19.87” East 168° 46’ 35.93” 24 get thru...

SHOTOVER COUNTRY // LAKE HAYES ESTATE // LAKE HAYES Visitor, Tourist and Foreign Nationals Welfare

FRANKTON-LADIES MILE HWY

STONERIDGE ESTATE

756 Gibbston Highway / SH6, Frankton

South 44° 59’ 22.46“ East 168° 48’ 55.48”

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Contact Information

Only call 111 in an emergency. Do not call 111 for information and advice. Calling 111 unnecessarily may put others who are in a genuine emergency situation at risk.

otagocdem.govt.nz Dial 111 (Emergencies Only) Dial 111 (Emergencies Only) 0800 474 082 Frankton Fire Station Queenstown Police Station 03 442 3072 / 0800 673 473 03 441 1601 www.fireandemergency.nz www.police.govt.nz

Dial 111 (Emergencies Only) Dial 111 (Emergencies Only) 0800 REDCROSS Frankton Ambulance Station www.coastguard.nz www.redcross.org.nz 03 441 4555 www.stjohn.org.nz

03 441 0499 0800 474 082 0800 362 468 www.qldc.govt.nz www.orc.govt.nz www.doc.govt.nz

www.aaroadwatch.co.nz 0800 220 005 www.auroraenergy.co.nz

www.metservice.com 0800 808 587 www.otagonet.co.nz

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Notes

27 For further information:

LOCAL EMERGENCY COUNCIL SERVICES

Queenstown Lakes District Council CIVIL DEFENCE New Zealand Police 03 441 0499 SITES www.police.govt.nz www.qldc.govt.nz Fire & Emergency NZ Otago Regional Council Otago Civil Defence www.fireandemergency.nz 03 474 0827 www.otagocdem.govt.nz www.orc.govt.nz St John Ambulance Ministry of Civil Defence www.stjohn.org.nz www.civildefence.govt.nz

Be prepared Never Happens? Happens www.happens.nz www.getthru.govt.nz