Málaga professional cruise handbook_ Welcometoasmilingdestination index_ COVID-19 SAFE FULL EXPERIENCE “The views at dawn show a city of contrasts: the Arabic _ fortress and castle on the top of the mountain, the city center by the port, churches here and there, modern buildings full of life and business, beaches awaiting to be enjoyed in just a few hours... My friends and I are playing a game in this cruise. Each visit is decided only by one of us, so at this time today I don’t know yet if I am going to visit the city, Costa del Sol, or maybe Cordoba or Granada. For sure we will try some local dishes and do some shopping. Or maybe not, and we have some other adventure for today? It’s time to smile, go and see…” welcome BACK TO INDEX Cruise facilities& services _ The Port of Málaga is located in Southern Spain, and because of its strategic location it can be considered in routes to the Med & to the Atlantic, both North & South. It provides aneasy access for ships, and trouble-free weather conditions all year round, as for winds and waves, which aremostly under 0.5m. Tides are not an issue either, with atide level range of max. 0.80m. The port has been completely renewed and enlarged in just a few years, now boosting 5 cruise-dedicated berths, 3 state-of-the-art terminals and a wide range of services for cruise lines and cruise guests, a great option for transit and also homeport in Southern Europe. LOCATION Port of Málaga TERMINAL A TERMINAL B Eastern > 275 m ADL quay North South Berth Berth TERMINAL EL PALMERAL > 500 m 345 m > 450 m Quay nº2 Berth information Total cruise berthing area length: 1,950m Operations area:99,000 sqm BACK TO INDEX Waves & Tidal range % of days yr 2019 / Wave height Max, Min and Mean Tidal Range (cm) - Data 2019 Port & Commercial Services Port services: Private (24h) VHF channel 11 Piloting 2 boats 2 boats Mooring services 3 vehicles 2 tugs Tugs 6,300 hp/ 91 mt bollard pull Marpol annex I Daily capacity >150 m3 Marpol annex V Daily capacity >200 m3 2+1 terminals/ 18,864 +sqm Passengers/luggage 3+1 mobile gangways Commercial Services – Private Water (30mt/h/point – 75mt/h/ship) Chandlers Fuel (tank / barge) Supplies Available Shuttle bus Inside operation area Terminal – city center public service available 200(call)+200(turnar) cars Parking area 70 coaches Commercial area 32,190 sqm Electric connection (AMP) Being studied LNG supply Project to be implemented BACK TO INDEX Cruise Terminals Malaga Cruise Portmanages all three Common features to all terminals cruise terminals in the Port of Málaga; Terminal A, Terminal B and Terminal El ‐ ISPS complying Palmeral. ‐ PRM adapted Málaga Cruise Port is a subsidiary of Global Ports Holding Plc, the world’s ‐ Bonded luggage: In a perfect synchro largest cruise port operator with an and comprehensive work between the established presence in the airport and the port, the bounded Mediterranean, Caribbean and Asia- luggage service is offered to the ship in Pacific regions. which luggage is directly carried from cruise cabins to airport for disembarking passengers. For embarking passengers, they check-in their luggage at their departure airport, and find it in their cruise cabin. Is the most convenient process for the passenger, with the successful coordination of Cruise line, Port, Airport and Customs. BACK TO INDEX DID YOU KNOW...? People from Málaga are known asboquerones Terminal A Even if demonym is Turnaround Terminal malagueños, boquerón is a common nickname. It stands State-of-the-art terminal specially designed to host for ‘anchovy’, a very typical small fish in the area. Enjoy turnaround operations. Luggage handling is carried out them fried in achiringuito by with the help of 4 carousels comprising 800 linear the beach! meters in total to handle 7,000 pieces of luggage in just 2.5hours. Two boarding bridges allow a comfortable operation. A guest information desk, open during the call hours, offers a wide range of services and information of the city, at the same time our shopping area provides an immersive experiential retail journey with duty-free and duty-paid stores, local products and typical shows and tastings turning the moment into a first step into the city and the Andalusian idiosyncrasy. It has received the biggest cruise ships like RCI’s Oasis class or Carnival Cruise Line’s Dream Class,prepared for every single cruise ship in the world. Technical information Indoor area 7,715sqm Luggage drop-off and baggage claim, 4 conveyor Ground floor belts, Custom, Information panels Security control and Custom, 46 check-in counter desks, Embarking area, Waiting area, Shopping First floor area, ATM, Snack area, PRM Desk, Guest Information Center, Luggage Storage under ship request Boarding bridges 2, designed for overhanging boats’ ships Transit passengers No limit Turnaround passengers 4,000 Distance to Waterfront / city center 0.75 km / 2 km Parking area for shorex coaches, public shuttle Outside services service, taxi rank, rent-a-car, long-stay parking service BACK TO INDEX Terminal B Operating several cruise ships simultaneously Terminal B offers full turnaround and transit services to cruise passengers, and it can operateup to three ships simultaneously in transit and/or turnaround, guaranteeing an optimal signing and organization of operations, to ensure a convenient and easy access for cruise passengers. A completelyrenewed and involving retail area designed exclusively for cruise passengers improves their experience in our facilities. Technical information Indoor area 8,367sqm Luggage drop-off and baggage, claim, Security control and Custom, ATM, Shopping area, Snack area, Embarking Ground floor area, Gate C, PRM Desk, Guest Information Center, Luggage Storage under ship request, Waiting area and other public areas 40 check-in counter desks, Embarking First floor area, gates A and B, Waiting area Transit passengers No limit Turnaround passengers 4,000 Distance to Waterfront / city center 0.75 km / 2 km Parking area for shorex coaches, public Outside services shuttle service, taxi rank, rent-a-car, long- stay parking service. BACK TO INDEX Terminal El Palmeral The exclusive boutique terminal in the heart of the historical city center The premium facility Terminal El Palmeral is located in “The Palm Grove of Surprises” waterfront (El Palmeral), an emblematic environment surrounded by gardens in the heart of the historical city center, being the Cathedral at only 5 minutes walking distance. The Terminal El Palmeral is designed to operate small and medium size cruise ships, whose very special guests can enjoy a selection of handmade products and typical food of the city. With an open Guest Information desk during the call hours, this terminal offers a wide range of exclusive premium services and experiences to our cruise guests. Exclusive transfer to airport, private chauffeur, host & translator, personal shopper, restaurant bookings… Imagine what you want, and we get it! Technical information Indoor area 858sqm Luggage drop-off and baggage claim. Ground floor Security control, ATM, PRM Desk Security control, Custom, Check-in counter desks, Embarking area, Waiting First floor area, Shopping area, Snack area, Guest Information Center, Luggage Storage under ship request Boarding bridges 1 Distance to city center 0.2 km Parking area for shorex coaches, taxi Outside services rank BACK TO INDEX Cruise statistics TOTAL CALLS TOTAL PASSENGERS 90,9% TRANSIT 2019 9,1% 288 476,085 TURN AROUND TOTAL CALLS TOTAL PASSENGERS 79,2% TRANSIT 2018 20,8% 298 503,944 TURN AROUND TOTAL CALLS TOTAL PASSENGERS 73,1% TRANSIT 2017 26,9 299 509,606 TURN AROUND 79,7% TOTAL CALLS TOTAL PASSENGERS TRANSIT 2016 20,3% 250 442,846 TURN AROUND TOTAL CALLS TOTAL PASSENGERS 92,3% TRANSIT 2015 7,7% 234 418,231 TURN AROUND TOTAL CALLS TOTAL PASSENGERS 82,2% TRANSIT 2014 17,8% 227 409,563 TURN AROUND BACK TO INDEX Green Port& Good Practices Malaga Cruise Port has become a reference of quality to cruise service at the national level being thefirst port in Spain to be awarded with a Quality Service Certification concerning Cruise Traffic, also certified with the recognized standardsISO 9001 and ISO 14001 for the management of businesses and environment respectively. EcoPorts EcoPorts is an initiative, raising awareness around environmental protection throughcooperation and sharing of knowledge between ports ultimately improving environmental management. The standard requires, amongst others, that the port presents an overview of major environmental issues that shows the environmental impact of the port operations and connected with this, to present the legal requirements that are aimed to reduce this impact. Certification is awarded by the European Seaports Organisation (ESPO) after a successful audit by the independent auditor. BACK TO INDEX Green Port Project developed by the Port Authority of Málaga from 2019 to 2023, boosting the sustainable activity in the Port of Málaga. Green areas will be added to the existing ones in the port facilities, among them those close to the cruise terminals in the Eastern area, for an improved welcome of cruise passengers. Also, renewable energy cogeneration facilities will be built andcarbon emissions will be reduced, by fostering the use of renewable energies and increasing the energy efficience in all processes. Alternative energies The Port of Málaga is currently undergoing studies to develop two other different ways of ship supply:Electric Connection for cruise ships, as well asLNG supply. These studies take into account local features and also the opinion from final users, essential for an optimal implementation. BACK TO INDEX CityofMálaga _ Malaga is a key popular destination for cruise passengers, due to a vast range of shore options, awarded as one of Europe’s best shorex destination in 2015, European Capital of Smart Tourism 2020-21 and European capital of Sports 2020.