BUILDING QMUNITY REPORT ON COMMUNITY CONSULTATION

Mark Winston and Sebastian Merz Centre for Dialogue, Simon Fraser University 1 3000-515 West HastingsCentre for St., Dialogue, Vancouver Simon bc, Fraser v6b University 5k3 Purpose of Document Acknowledgements This report is independently prepared by Simon Mark Winston and Sebastian Merz are the Fraser University’s Centre for Dialogue under primary authors of this report. Nicole Armos the sponsorship of QMUNITY. The purpose is contributed analysis of dialogue notes and to present the full outcomes from the Building materials, Dara Parker provided edits, and QMUNITY Consultation, held between May Gerilee McBride proofread and designed the and August 2015. This publication is intended final draft. to convey the perspectives of participants at the one day Building QMUNITY dialogue, eight The Centre for Dialogue would like to thank all consultation sessions, and an online/paper participants for their time and contributions. A survey. It does not necessarily reflect the opin- special appreciation goes to the facilitators and ions of Simon Fraser University’s Centre for note takers of all the dialogue sessions. We Dialogue or QMUNITY. This report is published would also like to acknowledge all QMUNITY in the Creative Commons (CC BY-ND) and staff and volunteers who supported the con- may be reproduced without modification so sultation process. long as credit is attributed to SFU’s Centre for Dialogue. Any works referring to this material Funding was generously provided by the Van- should cite: SFU’s Centre for Dialogue. (2015). couver Foundation and Vancity through grants Building QMUNITY, Report on Community to QMUNITY. YouthCo and Vancouver Coastal Consultation, retrieved from sfu.ca/dialogue Health provided support for the youth small group dialogue.

About Simon Fraser University’s Centre for Dialogue Simon Fraser University’s Centre for Dialogue uses dialogue to generate non-partisan and constructive communication around difficult topics. We partner with government, busi- ness, and community groups to explore critical issues that impact the social, economic, environmental, and cultural well-being of our communities. Find out more at sfu.ca/dialogue

2 Building QMUNITY: Report on Community Consultation CONTENTS

Executive Summary...... 4

Building QMUNITY Consultation Dialogue...... 9

Small Group Consultation Dialogues...... 33

Youth...... 34

QTIPOC...... 36

Seniors...... 38

Trans...... 39

Aboriginal/Two-Spirit...... 41

Newcomers and Immigrants...... 42

Survey...... 45

Conclusions...... 50

Appendix...... 53

Evaluations, Building QMUNITY Consultation Dialogue...... 53

Evaluations, Building QMUNITY Small Group Dialogues...... 54

Centre for Dialogue, Simon Fraser University 3 EXECUTIVE SUMMARY SFU’s Centre for Dialogue conducted a com- broadly throughout the LGBTQ community, both munity-wide consultation to identify the through its own programs but also by collaborat- perspectives of LGBTQ communities on ing with and supporting other organizations and QMUNITY’s future roles and its program- allied groups. Many cautioned QMUNITY to not ming priorities. The consultation comprised a overtax its own resources, and envisioned an multi-pronged engagement strategy including important role as the facilitator of connections feedback from community partners, scoping and cooperation between organizations. Creating interviews with stakeholders, a one day com- appropriate, welcoming polices so that commu- munity dialogue, eight small dialogue sessions nity groups have access to the centre was seen with focused LGBTQ communities, and a as a critical component of centre management. survey (online as well as paper-based). The An idea that arose often was that QMUNITY consultation was initiated to provide feedback should play the role of a hub for services, infor- to QMUNITY useful for defining the organiza- mation and connections. Rather than trying to tion’s direction as well as for planning, develop- meet all needs directly, QMUNITY would con- ing and launching a new community centre in nect individuals with other organizations, lobby the West End of Vancouver (funded through a on their behalf and provide direct support in $10 million grant from the city of Vancouver). ensuring safe access to services.

The conversations during the full day dialogue There was considerable enthusiasm around and small group sessions revealed significant the physical West End centre, but QMU- excitement about QMUNITY’s future as a NITY was also encouraged to create satellite central place for LGBTQ communities. Many spaces throughout the Lower Mainland and participants expressed the hope that QMU- British Columbia, and to ensure that staffing NITY and its new facility will provide a positive and programming reach outside the West space where all community members can feel End. A related suggestion was that QMUNITY welcome, comfortable and proud. A vision establish a strong virtual presence, and that that resonated with many participants was technology needs for a BC-wide presence be that, in addition to providing services to those considered in the design and function of the with the most urgent needs, QMUNITY will West End Centre. be a place to celebrate the colourful diversity of LGBTQ communities through art and social The most important value highlighted by com- events, building deeper connections internally munity members was creating a community and with non-LGBTQ society. centre inclusive of diverse and fluid gender and sexual identities as well as intersecting QMUNITY was supported as having a central identities such as race, ethnicity, age and role in the new community centre and more physical ability, among others. An inclusive

4 Building QMUNITY: Report on Community Consultation community centre would offer a wide range of The second highest support priority was programming and services, a physically acces- access to services to support youth, marginal- sible and welcoming space and representation ized, vulnerable and underserved populations, of diverse identities through staffing, language particularly meeting the needs of these groups and artwork. that involve food, housing and employability. Programs and activities offering opportunities While inclusion was seen as one of the pre- for socializing were also a central focus. dominant values promoted by QMUNITY, participants in all formats recognized that it Other support services and activities high- can be challenging to achieve given the diverse lighted by participants of the consultation communities that make up the broader LGBTQ process included a dedicated space for art community. There is a tension between and culture to be produced and displayed/per- offering programs focused on narrow inter- formed, and advocacy around issues important est groups and those open to everyone, and to the LGBTQ community. considerable discussion and sensitivity will be required to achieve a balance. Changing demographics suggest that pro- gramming will need to increase to serve a Participants also envisioned a centre that number of groups, particularly seniors, new- provides a safe space for community mem- comers, children and families, Trans individu- bers who may be marginalized elsewhere, als and Aboriginal and Two-Spirit people. The and strongly supported the idea of trauma- idea of mentoring came up repeatedly, with informed practices and programs. Celebration participants suggesting a range of situations and remembrance, a community-engaged that could extend the reach of QMUNITY well leadership and a focus on social and envi- beyond its formal staff. Seniors with youth, ronmental justice were other values that an long-term Canadians with newcomers, those LGBTQ community centre should foster. who came out awhile ago with those just coming out and Trans individuals who have Health related services were the highest prior- transitioned with those contemplating transi- ity cited by community members in terms of tions were just some of the possible mentor- the support they would like to receive through ing relationships identified. a QMUNITY-managed centre, especially for seniors, youth, Trans individuals, immigrants, When asked to prioritize education and taking Aboriginal people and those with disabili- action, participants responded with the gen- ties. Specifically, there was strong support eral guideline that the highest priorities for for expanding free counselling services and QMUNITY should be accessibility, diversity, a health clinic, partnered with appropriate inclusion and reducing isolation. Two sug- organizations. gested taglines describe well the hoped-for

Centre for Dialogue, Simon Fraser University 5 QMUNITY culture: “QMUNITY everywhere for welcome everywhere, but that safe spaces everyone,” and “Stewards of Connection.” and programs for specific groups are also a Cross-sector queer competency was seen key component to an inclusive environment. as a significant area for activism. There was Respecting and embracing different cultures strong support to expand the existing Queer and ways of talking/being/expressing is a valu- Competency Training to business, government, able aspect of inclusion, particularly represen- healthcare, seniors’ homes, schools, police, tations of non western-centered peoples. immigrant services and other sectors. Seniors who participated in our small group Health care was also identified by many as an dialogue thought their community added par- ongoing priority for the LGBTQ community, ticular value to the broad LGBTQ community through clinics, counselling services, trauma as a resource, connecting to history as sharing support, recreation classes and advocacy lived experience. They saw youth mentoring around LGBTQ issues. Housing and economic seniors in the use of technology as an import- security, and human and civil rights, were seen ant intergenerational connector, while seniors as priorities for education and activism. could mentor youth in other areas. Programs and services around health and housing issues Youth were identified as one group for which it are the most critical need for seniors to sup- was important to tailor programs and services. port aging well. One participant noted that Youth participants suggested a media room “We haven’t been old before,” asking for assis- with a diversity of equipment and programs, a tance navigating the healthcare system. youth-specific drop-in space, a medical clinic and counselling services onsite with staffing Accessibility was seen as a key value in the and services focused on youth issues, a cloth- Trans small group dialogue, particularly for ing swap and food bank and youth-specific suburban and rural communities. Programs support and referral services for housing, food, and services become out of reach because of finances, mental health and addiction services, travel distances, and decentralization is key to both in-house an online. serving Trans as well as other LGBTQ commu- nities. Inclusivity was another value important The QTIPOC (Queer, Trans and Intersex People for the Trans community; gender identities of Colour) workshop participants expressed should never be assumed, and identities such concern that QMUNITY is perceived as less as asexual and non-binary often feel excluded. welcoming because people of colour are not seen frequently enough among the leadership, Participants in the Aboriginal/Two-Spirit work- board, staff and volunteers, and some were shop voiced a strong interest in establishing uneasy about how welcome they would feel new partnerships with QMUNITY. Such part- in the community centre unless this issue nerships would be based on decolonized rela- is addressed. They also made the point that tionships and spaces, and would be built on inclusion does not always mean everyone is ongoing and visible engagement of Aboriginal

6 Building QMUNITY: Report on Community Consultation and Two-Spirit people. Participants would like Location as a barrier to participation also to see their traditional and ancestral lands emerged as a survey theme. Respondents recognized and art, culture, history, language indicated that a strong virtual presence and traditions respected and present at QMU- and service delivery outside of the West NITY. Their hope is that those who come to End would be highly desirable, similar to QMUNITY would see themselves and their other feedback from the Building QMUNITY culture reflected through visual representation consultation. (art, building style/materials), but also through the way QMUNITY operates, including having Youth services were considered the single Aboriginal staff running programs for Aboriginal most important aspect of QMUNITY’s pro- people and seats on the board for Aboriginal or gramming in the survey, followed by a cluster Two-Spirit representatives. of STI testing and education, information and referral services, advocacy and support for Participants in the Newcomers/Immigrants Trans communities. The survey outcomes small group dialogue noted that they might did not disagree with other Building QMU- not know what LGBTQ means, and that they NITY consultations, but the importance of are meant to be included, as they may not art and culture, recreation and direct support be familiar with the terms or relatively open for families were more prominent in the all- culture in Canada compared to their home day dialogue and small group dialogues. The countries. For them, inclusion translates into survey respondents did note that QMUNITY finding out basic information about relevant should provide sports and recreation program- communities, but also being able to come to ming, but the considerable number and range QMUNITY without having to fit into an LGBTQ of organizations listed by respondents that box, as their identities go beyond the existing already provide sports and recreation activities categories. suggest that area is reasonably well covered by other groups. There was a strong positive survey response to QMUNITY among those who knew of and had participated in programs and services. Those who hadn’t participated in QMUNITY cited lack of awareness and programs/ser- vices being too far away as key reasons they hadn’t participated. Some survey respondents also felt QMUNITY wasn’t well known out- side LGBTQ circles. As a result, some partic- ipants suggested that a BC-wide awareness campaign would be useful as the commu- nity centre progresses from the idea phase through construction.

Centre for Dialogue, Simon Fraser University 7 community-wide public dialogue, small dia- Introduction logue sessions with focused LGBTQ commu- QMUNITY has served BC’s LGBTQ com- nities, and a survey (online and paper-based). munities for 36 years. In December 2013, QMUNITY was awarded a $10 million grant to An advisory committee for the Building QMU- develop a new, purpose-built, 10,000 square NITY project was established in January 2015 foot facility. This public space will anchor to help guide QMUNITY and ensure all voices LGBTQ communities and be a powerful tool to were included in the planning, development create inclusion and belonging. and launch of the new space. The advisory committee was made up of representatives of As QMUNITY looks to the future and building project partners and QMUNITY board and staff their new facility they wanted to learn more members. Partner organizations included HIM about how their clients, volunteers, donors, (Health Initiative for Men), Vancouver Coastal community partners and other stakeholders Health, THIP/Prism (Trans Health Information view their programs and services and role in Program), Femme City Choir, PFLAG (Parents the community. QMUNITY partnered with the and Friends of Lesbians and Gays), LOUD Centre for Dialogue to conduct this communi- Business Association, Vancouver Public Library, ty-wide consultation. Some guiding questions Trans Alliance Society, Queer Arts Festival, included: Out On Screen, Quirk-e, Rainbow Refugee, • What does QMUNITY do well? BOLDFest, Catherine White Holman Wellness Centre, Our City of Colours, AIDS Vancouver, • Where is there room for improvement? Vancouver Pride Society, Dancing Two Eagle • What are the critical issues facing LGBTQ Spirit Society, Pinoy Pride, Gay and Grey, communities in BC? Dr. Peter Center, CampOUT!, YouthCo, and BCRAD (British Columbian Rainbow Alliance of • What would QMUNITY stakeholders like to the Deaf). see the organization deliver in the years to come? The following report includes the three major components of the community consultation; • What are the other organizations and ser- the opening daylong dialogue, the small group vices that are also essential to LGBTQ com- dialogue workshops, and the survey. We then munities in Vancouver/ the Lower Mainland/ present general conclusions for QMUNITY to BC? consider as it begins the exciting process of planning British Columbia’s new LGBTQ com- The Building QMUNITY project was designed munity centre. to identify the needs, strengths and resources of LGBTQ communities. The project included feedback from community partners, scop- ing interviews with stakeholders, a one day BUILDING QMUNITY CONSULTATION DIALOGUE To kick off the Building QMUNITY consultation, Participants were seated at tables of ten, QMUNITY hosted a full day, interactive con- organized to ensure that each table had a wide sultation dialogue on May 27, 2015 at Simon diversity of representatives. Table assignments Fraser University’s Segal Building in downtown were shifted for the last breakout group to Vancouver. During this dialogue 70 commu- increase the range of interactions during the nity members and 25 volunteers, media, and day. The agenda included a plenary keynote, QMUNITY staff engaged in a structured format three breakout group discussions and a con- designed to explore QMUNITY’s role in the cluding plenary. Facilitators for each breakout LGBTQ community and provide guidance to group were recruited through QMUNITY and initiate planning for the future of QMUNITY the Advisory Board, and participated in a and its new facility. training session prior to the event. Note takers were QMUNITY and Centre for Dialogue staff. Participants at the dialogue were recruited through the organizations represented on the Each breakout session concluded with a short Advisory Committee as well as through an reporting out to the plenary, and extensive open call for public registrants. One-third of notes and flipchart assignments were col- the available spots were distributed through lected from each table and used to capture key QMUNITY partner organizations to ensure the richness of breakout group discussions. representation from all the LGBTQ communi- The Building QMUNITY consultation dialogue ties with the remainder of the seats open for was conducted by Chatham House Rule; public registration (advertised widely through participants were free to use the information QMUNITY’s extensive network). they heard, but were asked to refrain from attributing information and/or statements to Participants at the Building QMUNITY dia- participants. logue represented both a breadth of LGBTQ communities and a broad demographic range. The majority of participants, 83%, were from Metro Vancouver, with the remaining percent- age from Greater Vancouver. Participants were asked to voluntarily self-identify when register- ing and the charts below indicate participants’ responses regarding their sexual orientation and gender and other identities.

Centre for Dialogue, Simon Fraser University 9 10 Building QMUNITY: Report on Community Consultation AGENDA Positive and Affirming 9:30: Opening Moments 10:00: Breakout I: BREAKOUT 1 Positive and Affirming Moments (Word maps were developed based on the frequency each word was mentioned in the 10:20: Keynote Presentation, written submissions by participants) Maura Lawless, Executive Director The 519, Toronto What was a particularly positive or affirmative 11:25: Breakout II: Values moment you have experienced in LGBTQ 12:25: Lunch communities?

13:10: Breakout III: To open the dialogue and inspire thinking about Connecting and Getting Support QMUNITY’s future as BC’s Queer Resource 14:25: Breakout IV: Centre and its new facility, participants were Learning and Taking Action asked to recall and share particularly positive and affirmative moments they had experi- 15:50: Plenary Discussion enced in LGBTQ communities. 16:30: End

Personal turning points Many of the positive or affirming moments recounted were described as “first times”, including experiences of coming out, or the first positive experience as an LGBTQ person. These moments generally occurred the first time they entered a dedicated LGBTQ space, or at events created by and for the queer com- munity, and were often described as turning points or thresholds, moving from a sense of isolation to a sense of community, experienc- ing a level of acceptance and representation previously thought impossible. “Because I belong to the queer community, I have a home”

Centre for Dialogue, Simon Fraser University 11 Participants noted that the lives of LGBTQ indi- “… an instance that I never viduals often involve moments of discovering identity and coming out, and that QMUNITY imagined would have been can be a key resource in providing connection possible in my time as a young, and support during those important moments. closeted gay man in suburbia”

Connection and community Representation and visibility LGBTQ events, activities and spaces were Many participants described how affirming it is valued for providing opportunities to feel to feel their gender and sexual identities rep- included in a community, connected to others resented in LGBTQ spaces, and also in spaces and to build friendships or romantic relation- and platforms that have traditionally discrim- ships. Throughout the dialogue there was inated against or excluded LGBTQ people a strong emphasis on inclusion and social such as sports, films or public spaces. One activities. participant described having the crowd cheer on their float in the Vancouver Pride Parade as “an intense moment of pride and visibil- Public events were described as opportunities ity.” Another participant described a joyous to feel connected to the wider community, moment of “taking over the whole lane” while and a way of celebrating meaningful per- biking towards a Pride drag baseball event— sonal moments. One participant, for instance, reclaiming and re-defining the public realm. described the Vancouver Pride Parade as her This echoes the emphasis on celebration and yearly way of coming out, while another par- pride in later sections of the dialogue. ticipant described how a same-sex marriage advocacy event in 2000 became a moving “first time feeling supported, celebration of her relationship with her part- ner when community members made them inspired, and valued” a wedding cake. Other participants described significant experiences connecting with inter- Connecting through other identities and national LGBTQ communities through events interests like the New York Queer Film Festival, as well While feeling represented and part of a com- as LGBTQ events that facilitated intergenera- munity was often described in terms of par- tional connections (honouring elders and being ticipants’ gender or sexual identity, there was inspired by youth). also a strong emphasis on connecting around intersecting identities such as race, physical “I thought that I was the only ability and age, and around similar interests gay person in the world” like sports, arts or careers. This spoke to the desire to be seen as a whole individual and the recurring theme of intersectionality throughout the dialogue.

12 Building QMUNITY: Report on Community Consultation “I have a space to live, people Many participants described the positive experiences they had while engaging in artistic to talk to and I am not alone activities, with some describing public arts anymore” events as their point of entry or discovery of LGBTQ communities. This was echoed in a Peer support groups were described as recurring call for arts-based programs for recre- important spaces for improving LGBTQ lives ation, healing and celebrating identity. by sharing experiences, acknowledging bar- riers and receiving support for coping with “It was the FIRST time I was in difficult experiences or circumstances, such as being HIV positive. a room with other queers who had more than just sexuality “First day in Vancouver 6 years in common with me. We had ago—post office worker does bold memory, spirituality, and not bat an eyelash when my racialization in common” girlfriend fills out government forms with her preferred Safe and supportive spaces Another hallmark of the experiences partici- pronouns and takes good care pants described as positive or affirming was of us to reroute our mail” a sense of safety. Nearly a dozen participants described Vancouver as a safe, supportive In many cases, LGBTQ programs offer and comfortable home in comparison to less uniquely safe spaces to engage in activities accepting places in Canada and abroad. Some without fearing rejection or abuse based on described Vancouver as less hetero-norma- gender or sexual identities. One participant tive; a place where they felt included or cele- described his first time realizing you“ could be brated, not just accommodated. Vancouver’s gay and do sports,” bringing up the important popularity as a safe haven became particularly perception that for many being openly queer important when discussing QMUNITY’s demo- or Trans becomes a barrier for physical fitness. graphics and future needs. In the keynote, Maura Lawless described how The 519 (an LGBTQ-centred city agency in Toronto) is starting to address fitness issues in “Being a gay male knitter, Toronto with a new LGBTQ recreational facility. One participant described feeling welcomed having the safety of going to in a queer-inclusive sports team, suggesting QMUNITY and being myself, that advocacy and education can build capacity affirms my worth and dignity” for inclusion and safety in other community groups and spaces.

Centre for Dialogue, Simon Fraser University 13 Several people recalled being received with on understanding transitions; volunteering at a warm welcome during their first time in an events; facilitating peer support groups; and LGBTQ space or group. This underscores the experiences of solidarity during the AIDS crisis. importance of first impressions on newcomers who may enter a space feeling more vulner- Community service provides a space for devel- able than regular participants. Participants oping connections, experiencing deep solidar- emphasized the importance of staff and facili- ity and fostering an environment of giving back. tators defining and modeling clear and respect- A couple of participants directly mentioned ful group interactions such as respecting volunteer experiences at QMUNITY as their differing opinions and boundaries, accepting positive or affirming anecdote—this passion fluid or non-binary identities and making space for engagement and community service is to admit and learn from mistakes. important for QMUNITY to remember as it gathers resources for the new centre. Some participants described moments where they received health, legal, housing, settlement, or other social supports through “Being trusted with client stories LGBTQ-focused programs. This speaks to and experiences makes me feel the barriers and discrimination many LGBTQ individuals face when seeking to fulfill these like a contributing part of the needs in the wider community despite Vancou- community” ver being more welcoming than other places. These anecdotes echoed participants’ later dis- “I came to QMUNITY looking cussions on the importance of queer compe- tency training for professionals in non-LGBTQ for a support group, and in settings along with QMUNITY’s role in helping meeting with the volunteer the community access safe services and sup- coordinator, it was suggested I ports within the centre or through referrals. start one! Felt very included and “The organizers took a moment to welcome everyone and also to speak about the impor- acknowledged” tance of respect and consent and boundaries Many participants described seeing positive interacting with others that evening. Attending change within the wider community over the to safety makes a difference.” past few decades as a result of advocacy work. In particular, participants emphasized Community Service and Social Change improvements within public attitudes and Many participants described their involvement cultural norms, as opposed to policy change, in volunteer work within LGBTQ communities, suggesting that grassroots cultural change is or advocating for LGBTQ issues in the wider as equally important a focus for advocacy work community. Examples include: helping an as top-down change. advertising agency with a publicity campaign

14 Building QMUNITY: Report on Community Consultation Some participants also described their involve- ment with LGBTQ archival and historical Maura Lawless: projects as affirming or empowering, echoing Toronto’s 519 Centre several suggestions throughout the dialogue KEYNOTE PRESENTATION of creating an oral history project, archive, or The keynote was delivered by Maura Lawless, other similar initiatives to commemorate the Executive Director of The 519, an LGBTQ-cen- challenges and successes the LGBTQ com- tred city agency in Toronto. The 519 has 2900 munities have experienced and recording the formal members and receives over 265,000 legacy of the older generation. visits yearly, including 230 community groups that use their free space for meetings and “As a peer support facilitator programs. She offered insights based on The [in a Winnipeg conference] 519’s experience with space design, defining I was able to share my gay the role and management of a queer resource centre, and developing resources to ensure orientation, as well as my ongoing success. HIV+ status, and this was very well accepted. Winnipeg is my Adaptive and appealing space design hometown, where I experienced Designing accessible and adaptable space— childhood abuse and this gave offering large and small rooms that are open, me the hope and strength to be agile and flexible—is critical. It’s important that the Centre consider future changes in tech- able to speak as myself” nology and demographics in order for it to be defined as a long-term investment and com- “What makes Ireland’s victory munity legacy. nice is the will of the people; it Lawless discussed one consideration that wasn’t what the government participants also emphasized during the subse- says, it’s what people said.” quent dialogue on key values for QMUNITY— environmental sustainability. She indicated “I thought that I was the only there were few environmentally sustainable gay person in the world, in practices implemented in the original 519 Centre, and they are being more intentional 1950s in Denmark […] but about addressing this aspect of construction nowadays every family has an and function when designing a new recreation LGBTQ member. I’m happy for space. young people today; they can Lawless also recommended that community live an almost normal life” centre space be connected to the street and

Centre for Dialogue, Simon Fraser University 15 appealing to passersby. At the 519 there is policy institute and Sport Inclusion Summit to a welcoming common area, family resource work with government, partners and thought centre, and social enterprise restaurant at leaders from around the world to develop an street level that invite people to come in. She action plan for improving community health. stressed that a well-maintained and clean Branding terms include “Be a Good Sport,” building is important so that community mem- “Change the Game” and “There Are No bers—especially the most marginalized—can Sidelines.” feel proud of the space and empowered by it. “When space is beautiful, people take better Another emerging focus has been develop- care of it,” she said, “It imparts a sense of ing trauma-informed practices and programs respect and worth.” for the centre in order to better understand trauma and respond to its effects on both community members and staff. The goal is to Clear and adaptable mandate Being mindful about the centre’s role and create “spaces that build on the principles of developing a clear mandate for its work has safety, inclusiveness, and participation for the also been a key element for The 519, while many members of our community who are allowing this mandate to change over time in living with the consequences of trauma—we response to community needs. For example, want them to feel comfortable, protected The 519 has adopted the tagline “Space for and safe.” The 519 is working with the City of Change” that communicates in a literal sense Toronto and St. Michael’s Hospital to develop the building’s flexible design but also encom- a framework and a set of best practices that passes its support for progressive values and could be shared with other organizations. social change, its outreach work in the broader community, its advocacy work in spaces of In addition, The 519 has been advocating for public and political discourse, its commitment a systemic response to homelessness—an to self-reflection and growth as an organization, issue that disproportionately affects LGBTQ and its ability to evolve to changing and emerg- youth. This topic was also brought up by par- ing community needs. ticipants in the Q&A and ensuing dialogue as being a major issue in Vancouver. The 519 was The 519 has found itself addressing emerging unsuccessful in their proposal for a dedicated needs that include Trans rights, settlement city-run queer shelter, but has been working services for LGBTQ newcomers and refugees, at a policy level with the municipal govern- and offering allyship around issues of racism. ment and community partners to improve safe access to shelter and housing for queer and The 519’s current central project is building Trans identified people. A Housing Support the first inclusive sports and recreation facility Worker was added to the centre’s staff and dedicated to combatting barriers to physical their advocacy efforts have helped create two activity that impact LGBTQ people’s health and privately run shelters for LGBTQ communities. wellness. The facility will be coupled with a

16 Building QMUNITY: Report on Community Consultation municipal government. This funding model has Community-led Programming allowed them to focus other revenue sources Lawless shared some successful strategies on programs and services and provide open that The 519 has employed to satisfy diverse and accessible space for communities. and competing community needs within a limited budget. It is the first City-run agency When asked how the centre maintains its where a volunteer Board of Directors controls independence while receiving government the programming, allowing it to evolve and funding, Lawless explained that The 519 gover- reflect community needs. They hire staff with nance structure includes a Board of Directors diverse strengths, perspectives and experi- appointed by the organization’s members. The ences to connect with different communities. Directors are given some autonomy to define programming directions. Further, by provid- Functionally, The 519 operates services of their ing free and accessible space to community own but also provides free space to applicant groups they are able to indirectly support advo- organizations ranging from ballroom dancing cacy around political issues without the centre to tax clinics to legal services. They created having to take an official stance on every issue. a Space Use Policy through which groups led by community volunteers can apply to book a The 519 appointed a Fundraising Manager who free room with decisions guided by one core helped develop a 5-year strategic resource criterion: does the organization and program development plan. They have tripled their rev- or service broadly advance issues of LGBTQ enue since 2008 by fundraising through direct inclusion? These programs are often the first mail, third party events, corporate partnerships, point of contact with the centre and act as a and sponsorships. gateway to membership, volunteer resources, and political and financial support. When asked for advice on building strong financial support from the community, Lawless Sustainable Resource Development described having a diverse donor base and Lawless stressed the importance of creating concentrating on building long-term, lasting a strategic resource development plan with relationships with all supporters—including diverse streams of funding to ensure that the valuing other forms of support such as volun- organization is free to set its own priorities, teer time. She said it is important to leverage meet community needs and provide programs community networks to find “key people and services “on your own terms and your who can be champions for the community.” own timelines” without the pressures of wait- In their next 5-year plan they will be looking ing for grant approvals or constantly chasing more intentionally at opportunities for legacy funding. funding.

The 519 is fortunate to be one of ten centres Finally, The 519’s social enterprises are sig- that receive stable operating funding from the nificant community resources, including the

Centre for Dialogue, Simon Fraser University 17 Fabarnak restaurant and catering service that employs marginalized LGBTQ youth and an Values BREAKOUT 2 Education and Training Department that offers workshops, training, and consulting services Which values would you like to see reflected in and employs individuals who identify as Trans. QMUNITY programming? These services are not run as for-profit busi- nesses, but generate employment for individ- What will a QMUNITY facility look like when uals who experience discrimination, create reflecting this value? revenue to support programs, and make con- What should QMUNITY do to implement this nections with the broader community. value into the culture of the new facility?

People come to QMUNITY with different hopes and expectations as to which values should guide the design of the new facility as well as the programming and activities that will animate the space.

Inclusion The most prominent value highlighted by breakout groups was inclusion, not only in cre- ating a community centre inclusive of diverse and fluid gender and sexual identities, but also of intersecting identities such as race, eth- nicity, age and physical ability, among others. Inclusion was also discussed as a means of building connections to allies and proactively making the physical space safe for those facing barriers such as dis/abilities, mental health issues, and poverty.

Inclusion was such a fundamental value that the other key values and suggestions partici- pants proposed were closely related: creating a safe space, fostering pride and visibility, and collaborative leadership.

Participants identified some specific features of the centre that would foster inclusion:

18 Building QMUNITY: Report on Community Consultation Wide range of programming and services inclusive washrooms, offering drop-in groups, Participants highlighted organizing programs and hosting a mix of programs (some of which and services to meet the needs and inter- would define participants narrowly). They also ests of the various LGBTQ communities. acknowledged that while a visible and celebra- They noted that inclusion is often manifested tory main entrance is important, some com- through programs that encourage connections munity members may require a more discreet between diverse individuals, such as multi-cul- side door to access the space comfortably. tural or intergenerational activities. However, inclusion can also mean providing exclusive Representation of different identities space, especially for systemically marginalized Social accessibility also encompasses a man- groups like Queer, Trans and Intersex People date for diverse members of LGBTQ com- of Colour and Aboriginal and/or Two-Spirit munities to feel represented in the space. individuals. Suggestions included ensuring that staff members reflect community diversity, offering Welcoming space multilingual signs and resources, and having Participants echoed Maura Lawless’ recom- a multilingual welcome sign at the entrance. mendation of creating a beautiful, clean and Naming the centre with an appropriate Coast multi-functional space. They suggested décor Salish First Nations name was mentioned at that feels homey or comfortable—not “too many of the breakout tables. Photographs, corporate,” but rather like a “living room.” They murals and other art could also represent iden- would also like to feel a sense of pride in a tities that are often marginalized in mainstream community centre that positively represents media. However, participants recommended LGBTQ culture to broader society. Having being mindful of stereotypes in visual images, greeters at a reception desk or an “everyone finding a way to convey diversity without is welcome” sign could also communicate a tokenizing. sense of invitation. Representation of Aboriginal identities was a frequent theme, made real by involving First Accessible space and programming Nations in all stages of planning. One sug- There was a strong emphasis on ensuring gestion was to make a formal request to First that the space is physically accessible to all, Nations governments for permission to build including individuals with visual or hearing the centre on their traditional territory, while impairments and those with less visible dis- other suggestions included a Coast Salish abilities. The centre should also be financially name and naming ceremony and incorporating accessible for all; offering some free program- First Nations art and iconography within the ming and social services, and have a sliding building. QMUNITY was encouraged: to hire scale for payment for other programs. Finally, Aboriginal staff in positions beyond Aboriginal participants discussed strategies to make the Support Workers; to provide cultural compe- space socially accessible, such as building tency to staff and volunteers; to collaborate

Centre for Dialogue, Simon Fraser University 19 with Aboriginal organizations to provide pro- spaces to engage with emotions and gramming from an Aboriginal perspective; and vulnerabilities. to build capacity in remote communities. Other strategies for supporting an expanded sense of mental, physical and emotional well- Outreach Finally, participants proposed that QMUNITY ness included physical recreation programs, have an outward orientation—bringing pro- arts programs, social programs to break isola- grams and services to communities instead tion, and a wide scope of services to address of waiting for people to come to the centre. A basic needs, assist people through difficult life sense of inclusion could be extended through transitions, and build capacity. collaborations with different organizations and institutions or through a street-level Celebration & Remembrance social enterprise restaurant that could act as Many participants spoke of fostering a sense a connection point between QMUNITY and of celebration, pride and visibility to counter- communities. balance negative attitudes and silencing faced by LGBTQ individuals and communities. Partic- ipating in events such as the Vancouver Pride Safety & Wellness Another central value participants envisioned Parade, and having a visible and celebratory for a queer community centre was to pro- street-level entrance were described as ways vide a safe space for individuals who may be to establish a physical and public presence that excluded or experience discrimination else- helps communities say “we’re here.” where. Breakout group participants recom- mended setting clear expectations, guidelines Some participants also suggested initiatives to and/or community agreements for all staff honour and value the heritage, achievements and community members who use the space. and history of LGBTQ communities. Ideas The centre could also provide focused work- included building a library of archival pieces, shops on anti-oppression, or around issues intergenerational dialogues or mentorship pro- that affect particular groups (such as those grams, displaying art from local queer artists, who identify as Trans) to foster a positive, and creating a memorial for lost generations— respectful and non-judgmental atmosphere in those who blazed the trails for the rights later the centre. generations enjoy.

Participants supported the idea of implement- Community-engaged Leadership ing trauma-informed practices and programs, A priority among many breakout group partic- perhaps drawing from The 519’s current work. ipants was the establishing of a transparent, Ideas for trauma care included: expanded accountable and engaged governance struc- mental health services, art-based therapy, a ture for the centre. Participants spoke of defin- healing garden, and intentional heart-centred ing governance that is clearly and consistently

20 Building QMUNITY: Report on Community Consultation publicly communicated and articulates an tokenizing groups, or assuming that only approach of outreach and collaboration with one or two individuals represent an entire other entities. They also expressed a need for community. this mandate to be flexible and future-oriented, allowing the centre to remain responsive to Participants also emphasized that the centre the communities it serves. The centre should should demonstrate its commitment to com- not try and do all things, but rather leverage munity accountability by maintaining trans- partnerships and collaborate with existing and parency in its governance structure and its new community organizations. finances and decision-making process. They suggested making meeting minutes and Many participants throughout the dialogue budgets publically available. Some participants called for ongoing opportunities for community recommended basing decisions, programs, members to be involved in planning the centre. methodology and by-laws on evidence-based Suggestions included creating a community research. And finally, while participants saw advisory committee, hosting focus groups, and the need to develop consistent and sustain- having a diverse board in the planning stages. able funding from diverse sources, they spoke Maintaining engagement after the centre is of the importance of maintaining integrity by established would be done through communi- only accepting funds from sources that reflect ty-driven programming, the establishment of the community’s values and by working within an ongoing advisory board, and openness to the structure of social enterprise ventures. feedback and criticism. Participants acknowl- edged that disagreement and contentious Social and Environmental Justice issues may surface through community-en- A major focus throughout the discussion on gaged processes, but they believe the centre values was remaining committed to furthering should value feedback and be an open space social justice and environmental sustainabil- for dialogue that invites non-dominant voices ity. Participants saw QMUNITY as playing and encourages non-violent communication an active role in advocacy for LGBTQ issues and mutual respect. within society at large through workshops and outreach to make other spaces queer-friendly. Participants stressed the need to pro-actively They focused particularly on ways the centre invite diverse voices to the table, described could promote social justice within the centre. as “centering the edges”, by bringing individ- uals who are most discriminated against to For instance, many participants felt that there the centre and welcoming them to participate is still work to be done in terms of building in the programming and decision-making understanding, mutual respect and bonds processes. Hearing from those facing mul- between different groups within LGBTQ tiple barriers could help ensure accessibility communities. Alongside identity-focused for the majority of the centre’s users. Includ- programs the centre could host events and ing diverse voices should be done without programs that bring together individuals from

Centre for Dialogue, Simon Fraser University 21 different sexual orientations, gender and other identities. Further, the centre could offer Connecting and Getting opportunities for members to learn about Support anti-oppression practices, inclusive language BREAKOUT 3 and the issues faced by particular groups, such What communities have what needs? as Trans individuals, First Nations, people of colour, immigrants, and physically or other- What might these programs look like? wise disabled. What needs would be best addressed by or in One breakout group suggested that QMUNITY collaboration with other organizations? support reconciliation and redemption, allow- Who isn’t represented? What are their needs? ing community members to grow and learn from their mistakes by “calling in as opposed What services will be needed or changed in 10 to calling out.” These values could be put in years? practice through an organizational culture com- mitted to self-reflection, progressive practices Two areas of focus in QMUNITY’s work centre and correcting mistakes. on connecting individuals with each other, and connecting individuals with direct support ser- Finally, participants described multiple strat- vices. Current programming fosters commu- egies for sustainability that could be imple- nity connections by including social activities mented in the new building, such as using organized by self-facilitated groups that bring clean energy sources, encouraging waste those with similar interests together. QMUNI- diversion and energy conservation, and incor- TY’s more direct services range from health porating green space in a garden or green roof. clinics and counselling to seniors support and youth drop-in programming.

When asked to identify priorities for QMU- NITY’s future programming, participants stressed that different, but intersecting, LGBTQ communities would have particular needs in the new centre. These communities include: specific age populations, ethnic and cultural backgrounds (immigrants, people of color, indigenous people, communities of faith), people with disabilities, families and allies, “closeted” individuals, marginalized or underserved communities (homeless, youth in care, sex trade workers, people in the jus- tice system) and various identities within the

22 Building QMUNITY: Report on Community Consultation gender and sexuality spectrums. Participants suggested programs that could support overall particularly noted that the centre should be a wellness. These programs would include nutri- place that provides connections and services tion and sexual education, indoor and outdoor for those most traumatized. physical activity. Participants also wanted to see accessibility to a quiet space for mindful- While participants acknowledged that the ness and meditation. centre cannot be “everything to everybody,” they suggested strategies that could help Counselling meet diverse and competing needs: There was strong support for the continuation • Proactive hiring so that staff at the and expansion of the existing free counsel- centre reflect the diversity of all LGBTQ ling services to include long-term counselling, communities. multi-lingual services and shorter wait peri- ods for consultations. Participants mentioned • Periodic consultations with communities to needing support around issues such as: addic- identify their evolving and emerging needs. tion, abuse, assault, trauma, mental health, chronic illness, bereavement, and coming out. • Proactive outreach through organizations that Ancillary support services were suggested serve a range of populations such as schools, such as having a crisis line available, art-based immigrant settlement services, First Nations therapy sessions, and drop-in peer support and Aboriginal organizations (e.g. Urban groups facilitated by volunteers in response to Native Youth Association and Friendship community needs. Centres).

• Build capacity by offering free space and Health clinic administrative and technology resources Currently QMUNITY houses two clinics—a (mailboxes, photocopiers, computers, Wi-Fi, naturopathic clinic, and an STI clinic (Bute screen and projector, etc.). Street) that offers free, anonymous, on-site STI • Track and equalize the extent of programs, testing. However both of these are only acces- services and resources offered to different sible via a flight of stairs. Some participants groups, particularly within the gender and suggested expanding these clinics to include sexuality spectrum. an LGBTQ-friendly health clinic with better access for people with disabilities, having a nurse or doctor available for general consulta- Health and Wellness Services tions beyond sexual health, and offering more The top priority item cited by participants is support for Trans health and transitions in the offering of health services through the particular. centre, especially for seniors, youth, individu- als who identify as Trans, those with disabili- Suggested partnerships for such a clinic ties, immigrants and Aboriginal people. Apart included Vancouver Coastal Health (VCH), from professional health services, participants

Centre for Dialogue, Simon Fraser University 23 Health Initiative for Men (HIM) and the Cather- • Food programs (community kitchens) ine White Holman Wellness Centre (a holistic • Healthcare (Positive Living, community healthcare centre for transgender and gen- health clinics, queer-friendly health providers) der-diverse communities). The clinic could house volunteers with training from Vancou- • Financial advising ver’s Basics for Health Society (http://www. basicsforhealthsociety.ca) to help connect • Legal advice community members to healthcare services. • Social workers The clinic could also be supported by the Sanc- tuary City movement which provides essential • Community centres services to undocumented immigrants, partic- ularly LGBTQ refugees. Resource and Information Hub Many participants suggested having a visible Daily Living Support and accessible information and resource hub The second highest priority identified by the located at the centre to act as a first point group was access to queer-friendly services to of contact for individuals wishing to access support young, marginalized, vulnerable and LGBTQ resources, referrals and social ser- underserved populations with their daily living vices. This information and resource hub would needs such as food, housing and employability. also be accessible online and via telephone Services that participants felt could be housed inquiries, and could include a Pink Pages cat- within QMUNITY included: alogue of queer-friendly groups, organizations, events and services. Staff and/or volunteer • Community kitchen support would be available to help navigate • Community garden and gardening classes these services.

• Pay phone/fax Employment support • Showers/grooming areas Inspired by The 519 keynote, the participants were in support of the idea of starting a social • Computer lab with internet access enterprise as a source of revenue, the primary • A thrift shop (book swaps, clothing swaps, focus of which would be to act as an employ- home item exchange) ment opportunity for youth or those facing barriers to employment. One proposal was Other programs and services were proposed to start a Q-Café at street level, which would as collaborative efforts between QMUNITY additionally create a space for the wider com- and existing organizations or professional vol- munity to connect with the centre. “Revenue” unteers, including: might not equate “profit,” however; The 519 in Toronto doesn’t necessarily turn a profit each • Housing assistance (BC Housing, Non-Profit year. Housing, market rentals)

24 Building QMUNITY: Report on Community Consultation Other ideas for employment support included hosting networking opportunities for young Arts and Culture Many participants expressed a desire for a queer professionals, as well as workshops dedicated space that would provide year-round around how to come out at work. Youth could queer arts opportunities that go beyond the be further supported in developing careers annual festivals and events. This idea was seen through tutoring, leadership programs, intern- as serving other identified needs including ships and LGBTQ scholarships and bursaries providing a space for socializing, connecting (potentially created in partnership with uni- queer artists, celebrating LGBTQ heritage and versities). Support for sex workers was also supporting healing and trauma recovery. identified as a need—in particular, non-stigma- tizing, non-judgmental support driven by peers Suggestions for the building included a ded- around harm reduction and supporting transi- icated space for art workshops, a gallery for tion to other work (if so desired). local LGBTQ art, a room with a piano, and a theatre or other suitable space that could be Social supports and connections used for rehearsals and performances and Programs and activities offering opportunities non-arts events such as educational seminars. for socializing were also a central focus. Many Suggested programs and services include participants suggested including a tasteful, funding or support for grant writing, arts- comfortable drop-in space for socializing and based mentorship, community art projects like relaxing in an informal and supportive environ- murals, a queer choir, and projects celebrating ment. Drop-in was seen as serving the needs LGBTQ history or intersecting identities. For of individuals who seek a safe space even Aboriginal, Two-Spirit or QTIPOC community when there is no tailored program for them members in particular, cultural needs include at the time. It also acts as a central space programs around language sharing, and to reconnect the diverse communities that reclaiming and celebrating cultures. share the centre. Ideas for the room—some described it as a community living room— One potential partner that participants men- include having comfortable furniture (like bean tioned was WEArts—a community group that bag chairs), snacks, Wi-Fi and power plugs, has hosted community forums led by Judith movable and collapsible walls, and an outdoor Marcuse to develop a detailed West End Art space, perhaps with a barbeque. Plan, which will advise Vancouver city council on arts-related facilities and programming in Mentorship programs were proposed repeat- Vancouver’s West End. The process included edly, particularly to facilitate intergenerational strong representation of LGBTQ communities connections or to engage with newcomers. and surfaced similar requests like theatre, gal- Youth mentorship could focus on career devel- lery and studio spaces. opment and life skills training that follow a Big Brothers-type model.

Centre for Dialogue, Simon Fraser University 25 Participants discussed QMUNITY as a future Outreach Programs leader for respectful dialogues around LGBTQ There was a strong focus in most breakout issues, perhaps in the role of an ombudsman groups on extending QMUNITY’s services and that listens to the needs and concerns of mission to those who cannot access a down- the community and communicates on their town centre directly. “QMUNITY Everywhere” behalf within the political sphere and institu- was a suggested tag line. Ideas included a tions, ensuring that queer voices are heard vertical outreach program, home visits, offer- and issues are addressed. Another suggestion ing programs in apartment common rooms, was to host an annual advocacy and activism and continuing the existing program of visiting laboratory or conference that focuses on a queer seniors in long-term-care facilities and different theme each year. senior homes.

Participants strongly recommended reaching Future changes out to LGBTQ communities outside of Vancou- Core focus areas such as mental health ser- ver and throughout BC via satellite locations, vices, resource and referral services, arts, the increased use of an online platform and social spaces and advocacy continued to be virtual communications. and capacity building seen as priorities. However, participants fore- for local LGBTQ organizations in other areas. see shifts based on changing demographics, Ideas include hosting webinars, offering safe societal changes and capacity. and mutually beneficial mentorship programs, hiring a visiting QMUNITY worker, and part- Seniors nerships with province-wide institutions such Participants prioritized programs and services as health authorities. Google chats, remote that center on meeting the needs of a growing learning and teaching, a virtual art gallery, population of seniors. The biggest issue identi- mentoring seniors on how to use new technol- fied is helping seniors access LGBTQ-friendly ogies and creating an online internet café were senior homes and long-term care facilities, as some additional ideas mentioned throughout many seniors find themselves pushed“ back the day. into the closet” when seeking housing. Ideas include education and advocacy for staff and Advocacy, Activism, and Education clients in senior’s housing, outreach visits, or There is strong support for continuing advo- supporting the construction of LGBTQ-inclu- cacy, activism and education programs cur- sive housing. rently offered by QMUNITY and the expansion of these resources through partnerships with Other cited needs for seniors included access other organization that address LGBTQ issues, to social programs to reduce isolation, advocacy or other social issues affecting communities around senior’s abuse, support around mobility such as poverty, homelessness and food issues, financial planning and palliative care. security. Participants also recommended QMUNITY

26 Building QMUNITY: Report on Community Consultation invite seniors to support the centre as volun- ages, creating more demand for support teers, mentors or legacy funders. Gay and throughout their lifespans. Gray discussion groups, mobility assistance and outreach to seniors’ homes were men- While there currently is a gap in programming tioned as possible ways of including seniors. for children, participants noted that children Finally, breakout groups suggested that the would not typically have independent access centre engage ageing generations in projects to the centre. School outreach programs and (perhaps in partnership with local universi- promotion of gay-straight alliances could help ties) around archiving and celebrating LGBTQ reach children who are not yet out to their fam- history, such as memoir writing or oral history ilies, or who are out but not receiving family projects. Another option would be to establish support. a living library where groups could book time to speak with an elder. There was a call for family-oriented program- ming in the centre in order to support fami- lies of LGBTQ individuals and the increasing Newcomers Another shifting demographic that partici- number of same-sex parents. The future will pants considered was the increasing number include more family patterns: Trans kids with of LGBTQ immigrants and refugees seeking straight parents, queer parents with straight asylum in Vancouver from discrimination or kids, families with one LGBTQ and one persecution—people who may need support in straight parent and many others. Ideas that settlement and transplant services, legal sup- address the needs of diverse families included: port, language training, employment services childcare, parenting workshops, relationship or trauma care. Potential partners included workshops and counselling, and peer support Rainbow Refugees, as well as immigrant and groups and resources for parents, siblings and refugee organizations that could expand their children. One suggested partner was PFLAG service to include LGBTQ newcomers. Pro- Vancouver (Parents, Families and Friends of grams and services in the centre will have to Lesbians and Gays). Many participants also increasingly consider multilingual needs and noted a gap in available support workers, culturally-inclusive approaches. Outreach will social groups, and programming that serves be important to ensure that newcomers are adults aged 26+ who are ageing out of youth aware of the centre. programs.

Intergenerational programming was also Children and families encouraged that would help connect isolated One positive change that will impact needed youth with isolated seniors in a mutually ben- programs and services is increasing social eficial and safe way, and as a way to provide acceptance of the LGBTQ identities and cul- family linkages for single, low-income and ture. Participants highlighted that queer and under-housed individuals. Trans people will be coming out at younger

Centre for Dialogue, Simon Fraser University 27 Trans support outcome of the breakout session on values While participants felt that there will be an also suggested that there is a need to incor- increase in Trans individuals coming out (and porate sustainable features and practices in at younger ages), they also noted that there the building in response to societal concerns still is a lag in social acceptance and Trans regarding environmental issues. competency in many spaces. Particular issues for this population include access to health- Organizational capacity care, access to crisis and mental health sup- Alongside recognition of the increasing pop- port, advocacy for policy issues, and equitable ulations accessing the centre, participants access to rights and services. discussed the need to develop the centre’s capacity to meet growing needs. Recommen- Aboriginal/Two-Spirit Connections dations included developing sustainable fund- One area noted frequently that needs more ing sources and forms of revenue generation, extensive and thoughtful consultations was encouraging volunteer uptake, and building QMUNITY’s interactions, services and pro- strong partnerships with other organizations to gramming in partnership with Aboriginal help meet intersecting needs. LGBTQ communities. One participant won- dered whether Two-Spirit people feel safer walking into an Aboriginal space or a queer Learning and Taking Action BREAKOUT 4 space? Is the queer space inclusive for Aborig- inal people, and is the Aboriginal space queer Which are the most important issues facing friendly? Suggestions included hiring Aborigi- LGBTQ communities today and in coming nal individuals as part of the centre’s staffing years that QMUNITY can address through and implementing Aboriginal-oriented pro- education and training? grams. Participants noted the strong need for Who do you want QMUNITY to advocate for? partnering with Aboriginal LGBTQ rather than consulting. What do you want advocacy and education work to look like?

Societal changes During the final breakout session, participants Participants recommended that QMUNITY were asked to identify priorities for QMUNI- dedicate to staying abreast of changing politi- TY’s advocacy and education work to help cal spheres, structural changes to institutions achieve equality and protect the rights of and services, and rising costs of living that LGBTQ communities and individuals. could affect LGBTQ communities. The centre will also have to capitalize on social media and technology, while acknowledging that Accessibility and Isolation there will be community members who feel The most prominent issues that emerged less comfortable with these platforms. The as education and advocacy priorities for

28 Building QMUNITY: Report on Community Consultation QMUNITY to address were isolation and barriers to accessibility. These issues were often brought up together with suggestions of a wide range of inclusive practices that could tackle both of them. “Growing up isolated and gay is difficult – the next generation needs to feel included and not to feel lonely.”

Community building QMUNITY was is seen as having a central role in addressing issues of isolation and loneli- ness by providing a space that brings people together and creates a sense of belonging. resources. QMUNITY was envisioned as the Mentorship and intergenerational programs facilitator of connections and cooperation were mentioned as strategies to help reduce between allied organizations by sharing ideas isolation among both seniors and youth. There of what others are doing, organizing collabo- were also suggestions that QMUNITY provide rative fundraising around shared goals, devel- programs and activities that are interest-based oping an organizational mentorship program instead of identity-based, allowing people with for capacity building and creating an annual diverse backgrounds and identities to connect. conference for knowledge exchange. Collabo- rations with health authorities and community Outreach and partnership organizations could also help bring LGBTQ Participants often mentioned the need to programming and services to remote or rural address the lack of LGBTQ services and locations that don’t have established LGBTQ programs beyond the West End, especially in organizations. rural and remote communities in BC. Some strategies for bringing QMUNITY to different This collaborative approach could be imple- locations included satellite centres, QMUNITY mented within local communities, inviting outreach workers, and “QMUNITY Nights” organizations who have experience address- events. ing particular issues, or who have an estab- lished community base, to use QMUNITY’s There was a strong emphasis on collaborating community spaces—including community with and supporting other LGBTQ or allied centre, satellite location or virtual spaces—for organizations in order to extend QMUNI- programming. TY’s geographical reach without taxing its

Centre for Dialogue, Simon Fraser University 29 “it doesn’t matter where you are; • offering free programs you still have someone you can • hiring staff that reflect community diversity talk to” • offering diverse and community-driven pro- grams and services Establishing virtual services and education • offering multilingual services One of the most frequently mentioned strate- gies for reaching out to individuals who would • providing ASL interpretation and deaf/hard- have physical or other difficulties accessing the of-hearing competency training community centre is to use technology that could provide virtual access to QMUNITY’s services, programs and information resources. Cross-sector Queer Competency The second highest rated action priority was Ideas included offering online counselling or ensuring LGBTQ individuals can access social peer support groups, creating a QMUNITY app, services and healthcare in the wider commu- live-streaming programs and events, broad- nity in a safe and equitable way. This is seen ening online advocacy, offering webinars and as a primary step in addressing other key creating a virtual café where customers could issues, such as healthcare or seniors’ issues. meet up virtually. There is particular emphasis on the need for training around Trans competency, language QMUNITY should facilitate the implementa- use, and non-binary gender and sexuality tion of this strategy by considering technology spectrums. needs in the new centre, such as a strong wireless connection and screens in meeting rooms, access to computers, tablets or other Queer competency training or certification technological tools, and technical support for There was strong support for expanding the members and groups who use the space. existing Queer Competency Training program Participants noted that this could be an area in businesses, corporations, government, where QMUNITY could solicit a major dona- healthcare, seniors’ homes, schools, police, tion from a communications oriented technol- immigrant services, etc. This training should ogy company. be offered to anyone within services and orga- nizations that have contact with the public—for example, not just for doctors and nurses but Financial, physical, cultural accessibility also for receptionists and office assistants. Addressing multiple barriers to accessibility was identified as a priority step in creating a There was a suggestion to create a “Rainbow welcoming centre that reduces isolation. Sug- Certification” program whereby organizations gestions included: that have received training would be account- • ensuring physical accessibility in all spaces able for implementing specific practices and within the centre policies to maintain a safe space for LGBTQ

30 Building QMUNITY: Report on Community Consultation people. This could create a standard in many • On short-term counselling, and the need for sectors, and a registry would assist in identify- long-term options: ing certified spaces and services. “Currently, it’s like taking the Curriculum and resource development lid off the can of worms, then QMUNITY could also be involved in curriculum shutting it down right away” development for early LGBTQ education in public schools, or the offering of LGBTQ mod- ules in professional training programs such as medical and law schools. QMUNITY might Housing and economic security create online resources to further support Poverty and housing were identified as a organizations and institutions in their queer growing issue in Vancouver that strongly affect competency. members of LGBTQ communities. Participants suggested QMUNITY take a two-pronged approach to support the communities in this Healthcare area: first, they suggest offering frontline Healthcare was identified by many as an ongo- support to individuals through immediate ing priority for LGBTQ communities. They saw services at the QMUNITY centre and referrals QMUNITY playing a role in supporting health in to partnered LGBTQ-friendly organizations; a holistic sense, including physical, sexual, and and second, they saw QMUNITY working as mental health, as well as addressing broader an advocate and activist for larger systemic determinants of health. Suggested strategies change, researching needs and best practices included: and paying special attention to LGBTQ needs. • an on-site clinic or mobile/flex clinics with a team of health care professionals, or collab- Human and civil rights oration with, and referrals to, external health Participants discussed QMUNITY’s role in services providing awareness, education, and advocacy around human rights and civil rights issues, • counselling, including access to low-cost not only on behalf of LGBTQ communities long-term counselling in society, but also acting in solidarity and • trauma support and trauma-informed allyship with other social justice movements approaches in acknowledgement of multiple intersecting identities. • recreation classes or spaces (e.g., dance, yoga, etc.) Alongside workshops and queer competency • advocacy around related issues including training for the wider community, participants healthcare policy change, housing and eco- suggested offering legal education and ally- nomic security, etc. ship training for LGBTQ communities. They

Centre for Dialogue, Simon Fraser University 31 proposed creating violence prevention pro- grams such as a Neighbourhood Watch against emotional, physical, sexual and systemic abuse, as well as creating a culture of account- ability within the centre so that it doesn’t fall on the shoulders of the marginalized to defend themselves or educate others.

Participants also emphasized QMUNITY’s role in building awareness and political will, building partnerships with stakeholders, and directly advocating for policy and systemic changes needed to address key issues. “e² equity and education”

32 Building QMUNITY: Report on Community Consultation SMALL GROUP CONSULTATION DIALOGUES QMUNITY hosted eight small-group evening Interested participants had an opportunity dialogues in partnership with the Centre for to sign up at the Building QMUNITY full-day Dialogue, each two hours long, with 3-17 dialogue, and community-wide invitations participants per dialogue. Participants at each were issued after May 27 through QMUNITY’s dialogue represented specific LGBTQ groups extensive contact list. Representative organiza- or identities, particularly from non-dominant tions aligned with the subgroups were encour- communities. Due to limited resources only aged to forward the invitations to their lists as eight subgroups could be accommodated, well. Sessions were held between June and with the eight focal communities selected by August 2015. the Building QMUNITY Advisory Committee. The small group dialogues focused on: The format for the small group dialogues followed the template established for the • Youth Building QMUNITY consultation dialogue, but • QTIPOC (Queer, Trans and Intersex People of in a more concentrated form. Each workshop Colour) began by discussing the values the partici- pants believed should be reflected in QMUNI- • Seniors TY’s work and physical space. This segment • Trans was followed by a discussion focused on the programs and services that QMUNITY should • Families be offering to best serve that evening’s small- group dialogue. The session concluded by • Dis/Ability asking participants to discuss the issues or • Aboriginal/First Nations/Inuit/Métis/Two-Spirit challenges they saw facing their communi- ties in the coming years and what QMUNITY • Newcomers, Immigrants, Undocumented should address as priorities in their education Immigrants Session and advocacy work. Facilitators gave space for adjusting the agenda if the group felt that Attendance of the Families and Dis/Ability a particular discussion needed more time. dialogues was not large enough to give con- Thus, programs and services and education/ fidence that the conversation reflected a advocacy were collapsed into one segment in diversity of views. Because of this low turnout, some sessions. QMUNITY will seek further input from these groups through other channels. Each session was co-facilitated by a facilitator from the Centre for Dialogue partnered with a

Centre for Dialogue, Simon Fraser University 33 facilitator who identified as part of that eve- parent drop-ins and a family-focused resource ning’s group. A note taker captured the ideas call number were suggested as ways to for later analysis. The workshops were con- express a proactive QMUNITY stance around ducted by Chatham House Rule under which supporting parents, children and extended participants are free to use the information, families of LGBTQ individuals. but the identity of any participants can not be revealed. Support was highlighted as a significant QMUNITY value for youth and can be expressed through programming such as Youth organizing peer networks, having social work- VALUES ers on staff, hosting a queer-oriented medical Accessibility was expressed as a key value clinic, and establishing referral services for for our youth participants. Physical and ASL housing, food, finances, mental health and accessibility were noted as critical aspects of addiction services. a QMUNITY facility, and cultural aspects of accessibility were also highlighted. For exam- Ownership of the community centre space ple, a white male-dominated space, or one was another youth value described as “the with primarily adult inhabitants, would not feel kind of ownership that we get when we accessible to LGBTQ youth. Pronoun check-ins can invest in and build the space itself.” Art at meetings/events, or buttons/name tags with contributed by community members, or proper pronouns would also create accessi- murals painted on the walls by youth, were bility. QMUNITY satellite locations and exten- mentioned as possible ways to enhance that sive online programming were other factors intangible feeling that it’s a youth-friendly mentioned as promoting accessibility. Youth in space. Employment at or associated with the particular, and especially those just coming out, community centre also would allow youth to would benefit greatly from an accessible queer take ownership in the new facility. culture in their immediate physical communi- ties or at virtual sites. Programs and Services The youth participants in the workshop had a Diversity was discussed as another import- number of tangible suggestions for program- ant value that could be implemented through ming and services tailored to their demo- tangible policies and actions. For example, graphic. Their ideas included: hiring diverse staff makes a statement about how welcome diversity is at QMUNITY. Having • A media room with a diversity of equip- a Two-Spirit elder in the centre was another ment and programs. Computers, green idea that would emphasize support for diverse screens, a recording studio and games were backgrounds and lifestyles. mentioned—the VPL Central Branch noted Another value of importance to the youth as a successful example. Youth-driven art panel was family inclusion. Family and/or and media projects could be an important

34 Building QMUNITY: Report on Community Consultation component of programming in a media room • Programming specific to the different needs and connect with education and advocacy of age sub-groups, such as youth in their projects for queer issues and visibility in the teen years and in their early twenties. wider community.

• A comfortable, welcoming space where Education and Advocacy Work anyone can congregate. The group also sug- Education and advocacy for and about non-bi- gested having specific times encouraging nary individuals were perceived as missing defined groups to congregate. Family and from within and outside of LGBTQ communi- Trans drop-ins were specifically noted, along ties. Asexual, pansexual and bisexual individu- with having online drop-in chat rooms. als may feel silenced—developing their voices was seen as a priority in our small group • An onsite medical clinic, specifically staffed dialogue. with a Trans-competent doctor, preferably specialized in endocrinology. Similarly, education around identity fluidity and body positivity is important and developing • Youth-specific support and referral services a narrative around legitimizing identities that for housing, food, finances, mental health and are not static. Education about the diversity addiction services, both in-person and online. around different looks, beauty standards, ways These would be particularly important for of expression and identity should be promoted. newcomers or those without family support. A social media campaign would be ideal, per- Specific support groups were mentioned such haps with a volunteer or paid position through as Trans and QTIPOC, where shared identity QMUNITY that could partner with the Vancou- would be important. Also, support services ver Queer Film Festival to produce content. for youth transitioning to the 26 and older demographic would be desirable, as well as Current sex education in schools was seen a mentorship program and family support as too cis- and hetero-normative, and another services for youth younger than 14. priority for education and advocacy work was • Clothing and food services, specifically a developing tools teaching that sex can be clothing swap and a partnership with a food different things to different people. QMUNITY bank. They also suggested a kitchen where could be involved in curriculum development youth could learn nutrition and cooking skills around a much broader concept of sexuality and they or volunteers could come in and than is expressed in current BC curriculum. cook hot meals. The workshop also suggested developing • Opportunities to tutor and be tutored, espe- more education around hormones and sur- cially in mathematics and English, for pro- geries for Trans individuals. Information con- vincial and other exams as well as for ESL cerning benefits, risks and medical services students. would be particularly useful, as well as advo- cacy for improved hormonal/surgical access.

Centre for Dialogue, Simon Fraser University 35 Partnerships with the Trans Health Information Program, the Catherine White Holman Centre QTIPOC (Queer, Trans and and others in the community health sector Intersex People of Colour) would be advisable, as well as a focused edu- VALUES cational effort for those involved in delivering The most prominent value raised by partic- health care. ipants was diversity in staff and programs. Some small-group participants saw QMUNITY Education and activism tailored towards spe- as less welcoming towards QTIPOC individu- cific ethno-cultural groups was perceived as als because people of colour are not perceived helpful. Participants suggested that programs as populating the leadership, board, staff and be developed in various languages, and with volunteers. These participants were uneasy distinctive sensitivity toward particular cultures about how welcome they would feel in the and religions, tailoring education and activism community centre if this issue were to be left toward specific ethno-cultural groups. Police unaddressed. were mentioned as another group for which extensive LGBTQ training would be highly They also pointed to many values brought up beneficial. in the other components of the community consultation, particularly physical accessibility Finally, the workshop suggested increased and pride of place/space. A clean, well cared- support for safe schools in Canada programs for centre translates into establishing dignity to be done through events reaching out for those in the building and gives a sense of to community groups to create inclusivity. pride for the space as a hub and representa- Programs that include queer youth sharing tion for LGBTQ communities. A place of pride their experiences were seen as particularly and dignity was seen as particularly important impactful. for participants who identified as QTIPOC, a group that often experiences multiple The session concluded with a discussion of discrimination. what life for queer youth will look like in ten years, and what issues might still be pres- Inclusion was another important value brought ent. The response was clear: people will still up during the evening. Participants made the be “going through hell and shit,” and having point that inclusion does not always mean trauma-informed care and support for youth everyone is welcome everywhere, but that will remain a necessary and high priority. Youth safe spaces and programs for specific groups will still need housing, support around basic are also a key component to an inclusive envi- needs, connections with organizations and ronment. They stressed that QMUNITY needs communities, advocacy on an individual basis, to support and stand by programs exclusively and assistance in navigating systems. designed for QTIPOC. Respecting and embrac- ing different cultures and ways of talking/ being/expressing is another aspect of inclusion

36 Building QMUNITY: Report on Community Consultation valued by the participants, particularly repre- Satellite programming with a QTIPOC focus sentations of non-western cultures. Cultural was another common theme; coordinating sensitivity staff training was seen as essential. roaming meeting locations outside of the West End and into areas of the Lower Mainland and Similar to other groups, ongoing engagement further into BC. QMUNITY might reach out was important for participants of the QTIPOC to other groups such as SUCCESS, MOSAIC small-group dialogue. They would like to see a and ISS to work with new immigrants and culture of curiosity established that asks ques- refugees and international student groups. An tions rather than makes assumptions. There outreach coordinator would be desirable. was some discussion about the importance of discomfort, and facilitating a culture of allow- Education and Advocacy Work ing uncomfortable topics to be aired; support- Accessibility of information about QTIPOC ing and acknowledging those whose views was perceived as important; having material may not be seen as mainstream. Allowing all both physically accessible and visible in the segments of QMUNITY to speak out without building as well as virtually available. Computer negative consequences, embracing inconve- terminals in the centre and easily accessed nient truths, adopting a whistleblower protec- databases from anywhere in BC were rec- tion policy and a neutral ombudsperson were ommended. Culturally specific information mentioned as ways to protect discomfort. in different languages is needed. Connecting QTIPOC individuals with other services and Programs and Services information also is a high priority. The participants made the general point that QTIPOC should be part of hiring panels for Cultural competency was seen as an import- staff, reflecting diversity among QTIPOC ant direction for education and advocacy groups. Also, it is important to follow through work. QMUNITY needs to begin internally by with action on QTIPOC concerns. addressing staff diversity and actively introduc- ing cultural competency into staffing and pro- QTIPOC-specific programming was a high grams, and also reaching out beyond LGBTQ priority. QMUNITY should provide facilities for communities to better educate the general international students, refugees, immigrants public on QTIPOC issues and cultures. and others from diverse backgrounds to initiate their own programs. Intergenerational Information and action about sexual health, and culture groups were mentioned, as were housing, poverty, food security and employ- language social groups, events like potluck ment were seen as other important areas for dinners, and shows. A QTIPOC-only drop-in QMUNITY education and advocacy work. space was another idea suggested by the participants.

Centre for Dialogue, Simon Fraser University 37 of increasing access for small towns. They Seniors saw youth mentoring seniors in the use of VALUES technology as an important intergenerational Seniors echoed the common themes of inclu- connector, while seniors could mentor youth in sivity and valuing diversity, recognizing that other areas. Virtual sharing of seniors’ stories issues around these values are exacerbated for was seen as another strong use of technology, minorities within minorities, such as LGBTQ as is the archiving of seniors’ memoirs in an seniors. Participants suggested less emphasis LGBTQ history repository. on fitting in and sameness and more valuing people for being different, along with address- Programs and services around health issues ing stereotypes. are a critical need for seniors to support aging well and navigating the healthcare system. As The participants perceived seniors as adding one participant put it, “We haven’t been old particular value to LGBTQ communities as a before.” QMUNITY could assist by helping resource—connecting to history as well as people find LGBTQ friendly GP’s, particularly in resources for sharing lived experience. They rural areas, connect seniors with nurse practi- suggest that it’s important to clearly define tioners and other health care providers through who is a senior, and noted that seniors could a drop-in service, assist with resources around adopt mentor and elder roles. social work/health issues, and provide an LGBTQ resource guide. Bute Street Clinic Accessibility is important. They pointed par- should be maintained and expanded to ensure ticularly to recognizing poverty as a barrier that health services are offered to seniors. to inclusion and participation, emphasizing the inclusion of small and rural communities. The idea of organizing seniors programs and Partnerships were seen as a key element to services around aging in place was seen as increase the reach of QMUNITY, noting par- an important concept to guide QMUNITY in ticularly PFLAG (Parents, Families and Friends providing support for seniors. One suggestion of Lesbians and Gays). Participants suggested was to provide representatives to accompany QMUNITY look to corporate partners for spon- and support seniors for appointments. Prime- sorship and funding. timers and the Dr. Peter Centre are beginning to organize related programming and might be Finally, arts and culture should be front and good partners for QMUNITY in this endeavour. centre as an active value, as is supporting dif- Housing was seen as a priority; finding funding ferent arts, literature and ways of expression. to build independent living facilities for seniors as well as a rent bank were suggested. Programs and Services Using technology to connect communities Social events were another priority for seniors, was seen as a key programming/service not just for gays but inclusive of all LGBTQ element for QMUNITY, particularly in the aid communities. Participants expressed a

38 Building QMUNITY: Report on Community Consultation preference for events that bring diverse people with other community centres as satellite together rather than isolate into more narrowly locations, preferably close to transit. Mobile defined groups. programs to take services out to other Lower Mainland and BC locations would be another option to decentralize. Providing resources in Education and Advocacy Work QMUNITY should advocate for seniors to other languages would also increase accessi- reduce pressure related to housing, health and bility, as would an expanded virtual presence. finances. For housing, advocating for affordabil- ity was seen as a high priority, while generic Inclusivity is another important value for the medication and cost reduction were seen as Trans community. The participants pointed out key for health-related priorities. that gender should never be assumed, and that identities such as asexual and non-binary Legal advocacy was another priority; provid- often feel excluded. Registration forms should ing assistance on issues such as end of life use inclusive language, and events ensure that questions, will workshops, representation gender-inclusive washrooms are available and agreements, financial planning, issues around well-signed. The community centre and sat- Alzheimer’s, and elder abuse. Services for cou- ellite/virtual campuses were seen as spaces ples are often neglected in LGBTQ advocacy where inclusivity and acceptance thrive, creat- work. Participants suggested this would be a ing environments where individuals feel safe useful expansion of QMUNITY’s focus. and can communicate, interact and advocate from a place of visibility. Support for telling seniors’ stories through arts and culture was seen as an important QMUNITY programming, services, education education function that might find a home at and advocacy might be developed and imple- QMUNITY. Liaison with government offices mented through the lens of fostering wellness might be helpful in developing LGBTQ-specific and well-being, an approach vital to margin- handbooks and educational materials with a alized communities and individuals who have strong seniors component. often experienced trauma. Courage and heart were mentioned as connecting values, with QMUNITY being bold and proud of its values Trans and mission, humble in learning and enabling VALUES communities to come together in difference. Accessibility was seen as a key value in the Celebration should not be neglected, bringing Trans small group dialogue, particularly for levity, playfulness and a light-hearted spirit as suburban and rural communities. Programs a balance to serious issues. and services become out of reach because of travel distances, and decentralization is key to The small group dialogue participants also serving Trans as well as other LGBTQ commu- encouraged QMUNITY to support the work nities. QMUNITY might consider partnering of other non-profits to spread the workload

Centre for Dialogue, Simon Fraser University 39 and expand the concentration of responsibility realities, for example children, younger Trans across communities. A strong lobby is needed folks who are dating and older adults who around LGBTQ issues, and a coalition of orga- might be aging in care facilities. Social groups nizations will be more powerful than any single and movie nights were proposed as well. group. QMUNITY might foster young Trans and gender creative children to meet, serving as Programs and Services A monthly clinic was seen as a high priority, a connector hub through both physical and where Trans individuals can come to one place virtual meeting spaces. Providing space for and talk about a range of issues including facilities that support families and allies is a pri- health as well as gender and name changes ority, as well as groups for young adults (ages for identification purposes. For wellness, a 19-30), partners of Trans folks and diverse dis- Trans-competent trainer was suggested. cussion groups. Listing of medical resources, a Trans gear exchange (binders, packers, breast Participants suggested a number of aware- forms, bras, etc.) was proposed. ness-raising and communications strategies. To improve the level of knowledge and to Finally, participants suggested spiritual pro- enable better policies, QMUNITY could collect gramming as a useful addition to the QMU- and publish statistical data on Trans individuals NITY repertoire. and communities gathered by government, universities and non-profit organizations. A Education and Advocacy Work story bank of community member stories, Education and advocacy raising awareness with assistance and training from media and sensitivity around Trans issues was seen experts in how to comfortably articulate would as critical, particularly in the healthcare sector. be helpful. QMUNITY could host online spaces Trans competency needs to be embedded where people in the process of transitioning within institutions and organizational cul- could access those who have already gone ture. Beyond “Trans 101,” education needs through that process. A pen-pal program could to become more action oriented, perhaps facilitate connection, especially for those in through development of a best practices rural areas. toolkit highlighting implementable strategies. A focus on educators and pre-service teachers A mentoring system would be helpful, con- was another suggested concentration. necting a person who has come out and a person who is coming out, perhaps something Housing advocacy was seen as important, not like the Big Brother/Big Sister program, or only long-term but also shelters and short- matching recent immigrants with those estab- term housing. lished in Canada. A Trans job fair was sug- gested, as well as programming and services specific to age demographics facing different

40 Building QMUNITY: Report on Community Consultation on an ongoing basis, working together with Aboriginal/Two-Spirit Aboriginal architects, lawyers, board members, VALUES staff and volunteers, in shaping the future of The Aboriginal / Two-Spirit session was the QMUNITY and its facility. Protocol is crucial, best-attended small-dialogue session. 17 indi- meeting with elders and consulting on poli- viduals gathered at the Aboriginal Friendship cies, but beyond consultation also including Centre to reflect in talking circles on Aboriginal Aboriginal voices as part of decision-making for insights and suggestions around the role of QMUNITY. QMUNITY and the new community centre. Engaging Aboriginal/Two-Spirit communities A cluster of values that stood out during the and their members in building and running a opening round centered around decolonization new facility was seen as a necessary step to and inclusion. Participants would like to see create a space that is safe, welcoming, that the traditional and ancestral lands of Aboriginal feels like a home, allows people to be with and Two-Spirit people as well as their art, cul- others and reflect as they are making deci- ture, history, language and traditions respected sions about which services to access and and present at QMUNITY. Their hope is that which programs to participate in, but also those who come to QMUNITY would see where Aboriginal/Two-Spirit people can feel themselves and their culture reflected through free to take up space and be assertive. visual representation (art, building style/mate- rials), but also through the way QMUNITY A point that seemed to resonate with most operates, including having Aboriginal staff participants was the hope and expectation that running programs for Aboriginal people, and through an ongoing conversation and partner- seats on the board for Aboriginal and Two-Spirit ship, QMUNITY would continuously check-in representatives. One participant noted that on the needs of Aboriginal/Two-Spirit people Aboriginal/Two-Spirit people were usually not and adapt its programming rather than only represented in QMUNITY’s and other LGBTQ working to meet the needs discussed today/ campaigns/promotions. Others recalled past during this consultation process. tensions and conflict between QMUNITY and Aboriginal/Two-Spirit communities, especially It was clear that participants felt that today’s around cultural traditions and practices, such dialogue could be the beginning of a larger as smudging and drumming, that were not conversation. One participant expressed the permitted at QMUNITY. “hope that QMUNITY will come away from this saying ‘this is bigger than we thought it was – Participants appreciated QMUNITY reaching we need more meetings.’” out and providing a space for dialogue. They expressed hope that a new, more collaborative partnership can be built with QMUNITY that will involve Aboriginal and Two-Spirit people

Centre for Dialogue, Simon Fraser University 41 • Community: Participants would like QMU- Programs and Services/Education and NITY to offer programming that allows for Advocacy Aboriginal people to come together, includ- During the second talking circle, participants ing potlatches. Events should include great were asked to identify what they saw as the food and acknowledge/address poverty. two most important issues facing Aboriginal/ Two-Spirit communities in the coming years • Safety: Safety was an important issue and how QMUNITY could best help address that was raised several times. Participants these issues through its programming and ser- expressed that QMUNITY is not seen as a vices (including education and advocacy work). safe space for Aboriginal youth. As one par- Outcomes included: ticipant put it: “to be heard, you have to be safe in the first place.” • Education: Many participants pointed out the lack of knowledge about Two-Spirit people, • Creativity and artistic and self-expression: their history and culture, and the fact that One participant cited the words of an Elder: being Two-Spirit is more than about sexual “We are never fully healthy unless we are identity. Making space in QMUNITY’s pro- also creating.” gramming for Aboriginal/Two-Spirit history • Aboriginal health: programs and services that and teaching was seen as a high priority. also address spiritual and mental health, as • Addressing lateral violence: An issue and well as addiction programs, were mentioned. programming priority that was brought up several times was lateral violence perpe- trated against Aboriginal/Two-Spirit people by Newcomers, Immigrants, members of their own communities. Undocumented Immigrants • Ceremony: Including Aboriginal/Two-Spirit Session ceremonies was seen as a priority because VALUES of its crucial role in supporting commu- Participants in the Newcomers/Immigrants nity and individual healing. One participant small group dialogue noted that they might emphasized the importance of “learning not know what LGBTQ means and that they about the genocide within the genocide,” are meant to be included, as they may not be perpetrated against Aboriginal/Two-Spirit familiar with the terms or relatively open cul- people in the process of colonization. ture in Canada compared to their home coun- tries. For them, inclusion translates into finding • Anti-racism work: As one participant pointed out basic information about relevant commu- out, racism strongly affects lives today and nities, but also being able to come to QMU- impacts the ways we see/address issues. NITY without having to fit into an LGBTQ box. Racism has created an us-vs.-them narra- Participants stressed that identities go beyond tive that makes it difficult to address these the existing categories and that newcomers problems.

42 Building QMUNITY: Report on Community Consultation and refugees are sometimes unfamiliar with the categories created in LGBTQ communities Programs and Services A high priority is to provide programs and ser- in Canada. Thus, a key value is to provide pro- vices in several languages, as many refugees grams and services based on a person’s need come with limited knowledge of English. Simi- across their identities and the groups they may larly, counselling services for newcomers need be identified with. to engage professionals capable of under- standing the challenges faced by refugees and Clarity was noted as another important value. newcomers. They advised QMUNITY to be clear about services offered as well as limitations and Services for refugees are particularly needed actively refer clients when QMUNITY is not to support queer refugees to transition into able to assist. Availability is also important, Canadian society and introduce them to non- with visible, open reception, posters of ser- LGBTQ society. Assistance in jobs, housing, vices offered, and clear online pathways to find organized social activities, picnics, workshops services. Currently, newcomers perceive that and knowledge sharing are all highly desirable. services are hidden and hard to find, an issue And all newcomers would benefit from intro- compounded by their lack of familiarity with duction to basic Canadian standards, banking, Canadian administrative customs. paying bills, learning about credit cards, civil rights, how the political system functions, Connecting people was seen as another how to vote and public speaking. ESL courses core value, as newcomers have not yet built are not necessary for QMUNITY to offer, as up a network of contacts and relationships. many other organizations already do this, but They cautioned not to be focused on LGBTQ referrals to LGBTQ friendly providers would be resources alone; one participant suggested welcome. they would prefer QMUNITY not suggest a gay lawyer but suggest the best lawyer. The com- One-on-one confidential sessions with lawyers munity centre should be similar to a church as and other relevant service providers would be a place to connect safely, although without the less uncomfortable for refugees than group worship aspect. sessions, and a confidential assessment to help connect with services would be help- Newcomers/immigrants also want to be ful. A mentorship program for newcomers/ seen as themselves, heard fully and referred immigrants/refugees was suggested, as well adequately. They suggested QMUNITY staff as providing access to Internet and technol- should find out who they are serving first, ogy. One participant noted that newcomers becoming knowledgeable about different may not have access to or familiarity with the demographic and related issues. Internet, including common social media such as Facebook, and training in those areas would be helpful.

Centre for Dialogue, Simon Fraser University 43 Education and Advocacy Work Participants suggested that QMUNITY host consultations with refugee-based organiza- tions, and saw raising awareness about the needs of LGBTQ refugees as a particularly important area for education and advocacy. Issues including poverty, childcare, depression, drug abuse and family support all need airing and awareness-building.

Internally, QMUNITY can provide information to newcomers, answering simple and specific questions about Canadian culture, provid- ing resources to aid in planning life in a new country. Sensitivity about cultural values is important, as newcomers are faced with the difficult challenge of maintaining the culture of their home countries while integrating into Canadian life.

44 Building QMUNITY: Report on Community Consultation SURVEY A survey was conducted online and through paper Full survey results can be found at http://qmu- survey forms distributed through LGBTQ-serving nity.ca/building/ organizations, the QMUNITY and other websites and community events. The survey was available Profile of Respondents from the date of the Building QMUNITY Con- The self-description categories revealed that an sultation, 27 May 2015, until 4 September 2015. impressive array of gender and sexual identi- Response was strong, with about 629 surveys ties participated, indicating that the survey cov- completed in total. There were 28 questions, ered a broad and inclusive representation of although not all respondents answered all ques- LGBTQ communities. Gay and Lesbian identi- tions, and some questions allowed for multiple ties were strongly represented, 44% and 22% answers, so that the sample size for each ques- respectively, as well as Queer (31%), Bisex- tion varied from 147 to 628, but generally was ual (14%) and Trans (14%). Other categories between 400–430 for the key questions. at 7% or less included Questioning, Straight, Two-Spirit and parents/children/relatives of an The survey began by asking respondents for LGBTQ person. 12% of respondents preferred demographic information and self-descriptions a free text response to the categories pro- including gender, sexuality, other identities, vided, describing themselves as Pansexual, age, birth location, relationship status, income Demisexual and Fluid sexual, among many and employment status. All responses were other identities. voluntary, and filling out these questions was not a requirement to complete the remainder Gender categories were also well represented, of the survey. including Male (47%), Female (42%), Trans (10%), Genderqueer (10%) and Two-Spirit The second group of question topics asked (3%). In this case, 7% of respondents chose a respondents to rate issues important to free-text answer to describe themselves, with LGBTQ communities, and to consider what responses including Genderfluid, Non-binary, programs and services would be most import- Neurodiverse and others. Some identified as ant to offer through a community centre. either Dis/Abled, Person of Colour or Person of Faith in roughly equal proportions, about 14% A third group of questions covered relationship of respondents in each of those three catego- to, interactions with and impressions of QMU- ries. Most respondents were born in Canada, NITY, and their preferred mode and content 68%, while slightly over 30% were either of communications, asking how respondents immigrants or here on work/study permits. 4% would like to be informed of events and issues of respondents identified as indigenous. Age through QMUNITY. The survey also included a categories were broadly represented, with section on donations and fundraising. about 19% under the age of 25, 17% over the

Centre for Dialogue, Simon Fraser University 45 age of 65 and the remainder evenly distributed services it should offer. Youth services were from 26 to 65 years of age. by far the most important category, noted by 51% of respondents. A number of services fol- Responses to the survey were higher from lowed youth with about 25% support for each, outside of Vancouver than for the Building including HIV and STI testing and counselling, QMUNITY Consultation, with 32% of survey mental health services, services for LGBTQ respondents indicating they lived outside of seniors, information and referrals for LGBTQ Vancouver, compared to 17% for the all-day communities, services for Trans communities dialogue. 21% of all respondents outside Van- and LGBTQ issue advocacy. Cited less often couver lived in the Lower Mainland, and the but still on the list of important services were remainder included BC residents from Victoria, public education, services for families, and Salt Spring Island and the Sunshine Coast in space/support for art, cultural events, sports the south, through the Okanagan and central / and recreational events. northern BC. Another question focused on rating issues The respondents were fairly well educated, most important to LGBTQ communities in with only 7% indicating they had not com- BC, asking respondents to rate a wide vari- pleted high school and 27% reporting grad- ety of issues from “Very Unimportant” to uate degrees. Close to half (43%) identified “Important.” Issues rated as “very important” as single, with about 37% either married, by at least 50% of respondents include Youth common law or in committed relationships. Vulnerability, Transphobia/Discrimination, Vio- Most of the remaining respondents identified lence Against LGBTQ people, Mental Health with various categories including polyam- Issues, Sexual Health, Accessing Appropriate orous, open, widowed and others. Income Medical Care and Seniors Vulnerability. The levels were spread out from less than remaining categories were rated as “very $25,000 annually to greater than $150,000, important” by less than 50%, but more than and about half the respondents were 30% of respondents, including HIV/AIDS, employed full-time. The remaining were either Loneliness, Poverty, Housing Discrimination, employed part-time (13%), or unemployed, Employment, Limited Acceptance of LGBTQ retired or students. People, Substance Use/Abuse, Refugee/New- comer Settlement, Limited Visibility/Aware- Taking these characteristics together, the ness of LGBTQ Issues, Limited Acceptance survey succeeded in sampling the hoped-for of LGBTQ people, Intimate Partner Violence broad range of LGBTQ communities. and Criminal Justice Involvement.

Concentration of programming in the Key Programming and Service Results Respondents were asked to think about an West End was raised as an issue, with LGBTQ resource centre, and asked what they some respondents indicating interest in a considered to be the three most important wider geographic reach for QMUNITY. One

46 Building QMUNITY: Report on Community Consultation commented: “Right now QMUNITY is more the Rainbow Dodgeball League, CUPE BC Vancouver-focused —there needs to be a Pink Triangle Working Group, Rainbow/Queer very strong effort to get resources or satel- Families camping and ski trips, Safer Schools lite resources available outside of Vancouver, Coalition, Kootenay Transgender, Okanagan particularly in the Fraser Valley.” Pride Society, Femme Choir, Frontrunners and Mabel League, among many, many others. Another question asked respondents to rate whether QMUNITY already provides a ser- Relationships / Interactions with vice, or should or should not provide it. QMU- NITY was rated highly as already providing QMUNITY A little over half of the respondents had some quite a range of services, with the strongest previous relationship with QMUNITY, either as responses for HIV/STI testing, sexual health a member, donor, volunteer or client. 75% had education, arts and culture events, counselling, participated in programs or services provided LGBTQ training and education, social connec- through QMUNITY, similar to the number of tions, LGBTQ relationship support, support for respondents who thought QMUNITY was well allies, peer support groups, youth leadership known within the LGBTQ community. The and drop-in programs, volunteer opportunities, predominant reasons provided by the 25% Trans support services, information and referral of respondents who had not participated in and social events for seniors. QMUNITY included not being aware of QMU- NITY, events/programs were too far away from Respondents also noted a number of services where they lived and the services were not that “QMUNITY does not currently provide but relevant to their needs. A few respondents should.” These included sports and recreational noted that the lack of accessibility for individ- activities, legal services, a young professional uals with dis/abilities in the current QMUNITY group and queer parenting program. One offices was a barrier to participation. Inter- potential service was rated strongly as a estingly, only 2% of respondents thought service that QMUNITY should not provide, a QMUNITY was well known to everyone in BC, naturopathic clinic. suggesting additional outreach and visibility to the non-LGBTQ community might be a future A final question indicates a key challenge priority. for QMUNITY in choosing which services to offer directly and which to leave to other One free text survey question asked respon- organizations as primary service providers. dents to share one activity they believe The question asked respondents to indicate QMUNITY excels at, without specifying any which LGBTQ organizations and activities they options for responses. The highest number participate in outside of QMUNITY. The array of respondents noted STI testing and sexual of groups respondents reported that provide health clinic as their area of QMUNITY excel- programming, advocacy, support and other lence. Three other areas of excellence were services was impressive; examples include

Centre for Dialogue, Simon Fraser University 47 also highlighted in the answers: 1) Creating relevance beyond its immediate West End an inclusive environment where connections location. can be made, 2) Advocacy and education efforts and 3) Youth programs and services. Concern about how location influences pro- Few responses noted seniors programming, a gramming emerged throughout the survey, prominent aspect of the in-person events. In as was also apparent in other aspects of the addition, the excellence of QMUNITY in advo- Building QMUNITY consultation. The concern cacy/education reported through this question did not seem focused on QMUNITY’s or the was not consistent with the low number of proposed community centre’s physical location, respondents who thought QMUNITY was well but more that access to programming and known throughout British Columbia. services not be limited by geography. A strong virtual presence, program and service deliv- ery outside of the West End and a BC-wide Conclusions from the Survey The Building QMUNITY survey had a robust information campaign would be outcomes that response, eliciting comments from a wide would satisfy these concerns. range of LGBTQ individuals representing the broad spectrum of communities that QMU- QMUNITY was identified as having many areas NITY serves. There was both breadth and of excellence, most notably STI testing/sexual depth, with representation across gender, health programs, advocacy and education sexual identity and many other factors. Sig- and youth programs and services. Another nificantly, the survey attracted responses strength noted by survey respondents as a from outside of Vancouver, not only across QMUNITY forte was creating inclusive envi- the Lower Mainland but also across British ronments, a key point as inclusivity was the Columbia. primary value voiced in the all-day workshop and focal group meetings. The responses were skewed towards those who had participated in some way in QMU- Participation through financial donations by NITY, so perhaps the sampling under-rep- respondents to QMUNITY was high, 33%, resented those less active in organized but also indicates room for growth, which community programming. For those who will be particularly important as operational have not been QMUNITY-involved, the rea- needs for the new community centre come on sons for their lack of participation were stream. Lack of awareness about QMUNITY interesting; the most cited reasons were by potential donors is the factor most amena- not being aware of QMUNITY, the programs ble to action, and most respondents believed were too far away or the services were not that QMUNITY is not well known outside the relevant. Some suggested a province-wide LGBTQ envelope. awareness campaign would be useful as part of developing the new community centre, Youth services were considered the single especially expanding the centre’s potential most important aspect of QMUNITY’s

48 Building QMUNITY: Report on Community Consultation programming, followed by a cluster of STI testing and education, information and referral services, advocacy and support for Trans com- munities. This survey outcome did not conflict with the other Building QMUNITY consulta- tions, but the importance of art and culture, recreation and direct support for families were more prominent in the all-day dialogue and small group dialogues. The survey respondents did suggest that QMUNITY should provide sports and recreation programming, but the considerable number and range of organiza- tions listed by respondents that already pro- vide sports and recreation activities indicate this area is reasonably well covered by other groups.

Finally, survey respondents often used lan- guage supporting QMUNITY as a hub for services rather than having a dominant pri- mary delivery role, consistent with the other consultations. One survey respondent clearly articulated this vision: “QMUNITY should be a ‘a’ strong voice and ‘a’ part of LGBT education, and ‘a’ part of advocacy in BC, and ‘a’ place the government should go. I have concerns about QMUNITY positioning as ‘THE’ go-to place for all of this. These are all systems change issues, and no one organization or voice can effectively impact the system. A plurality of voices and perspectives is vital in this, for credibility within queer and trans communities”

Centre for Dialogue, Simon Fraser University 49 CONCLUSIONS Taken together, the Building QMUNITY con- • connect community members with sultations revealed considerable enthusiasm resources to meet a broad range of needs, for the new community centre, and provided including food, housing, legal and employ- a wide range of feedback and guidance that ability needs. will be useful as QMUNITY proceeds with planning the facility and its programs and ser- There generally was notable endorsement vices. The new community centre will provide about QMUNITY’s role in directing the com- an opportunity to organize and expand the munity centre project, but with some crucial programming and services available to British caveats: The centre must be inclusive of the Columbia LGBTQ communities; a keen desire full spectrum of LGBTQ communities, and all was notable among participants of the Build- constituents need to be confident that they ing QMUNITY consultation, both in person are welcome as full participants and staff in and through the online survey, to continue to centre activities. Programming, staffing and be actively involved in this once-in-a-lifetime leadership must be as diverse as the commu- opportunity. nities that compose the LGBTQ rainbow if the value of inclusion is to be realized. An exciting vision emerged for the new facility as a vibrant community hub that is welcom- An element of tension emerged around the ing, safe, and a source of pride. The breadth of topic of inclusivity: while most participants/ programming and services imagined by par- respondents saw themselves as connected ticipants was visionary and ambitious. Those to the plurality of LGBTQ communities under consulted in person and through the survey QMUNITY’s umbrella, they also expressed expressed optimism that QMUNITY and the strong identities as part of subgroup commu- community centre will: nities that reflected combinations of gender, sexuality, age, cultural identity and other • celebrate the diversity of LGBTQ history, art demographic, economic and social charac- and cultures; teristics. Each group wants programming at • provide extensive and effective advocacy which all are welcome, but many groups also and education around LGBTQ issues; would like to see programming and services designed for members of the subgroups with • recognize trauma and provide appropriate which they identify. medical, counselling and other support services; But the Building QMUNITY consultations also • function as a positive gathering place for indicated interest in programming and ser- communities to forge personal and social vices that connect different communities and connections; and identities, to build a broad sense of ownership

50 Building QMUNITY: Report on Community Consultation and pride of place as well as working with that might animate the new centre rather than each other as partners and resources. Inter- its physical details, but a number of sugges- generational mentoring came up often as an tions for the building emerged nevertheless. example, with the young helping elders deal There was a strong sense that the building with technology and elders providing historical should be environmentally and financially perspective and advising younger community sustainable and include social enterprise com- members on life issues. It will be a challenge ponents, particularly a café/coffee shop that to find the right balance of space and pro- could serve as a gathering place while provid- grams where those of similar orientations ing employment for community members. and identities can gather together through drop-in time/space, programming, advocacy The design of the building as well as art and and learning, while also meeting the broadly décor should reflect the diversity of LGBTQ expressed desire to feel part of the larger values, identities and cultures. There was LGBTQ umbrella. considerable support for Aboriginal/Two-Spirit themes in the building design and name, Partnerships are key, and QMUNITY was seen developed in partnership with local First as best serving the LGBTQ communities as Nations that would include local cultures, tradi- facilitator and coordinator rather than trying tions and appropriate ceremonies. to do everything itself. QMUNITY can best position itself as the hub of programming and A critical point raised throughout the consulta- services. Participants/respondents advised tion process was that, while a West End loca- that creating strong partnerships with the tion for the building itself has been decided, voluminous organizations that serve LGBTQ extending QMUNITY’s reach and accessibility individuals would be the most effective strat- of services beyond the gaybourhood is critical. egy for QMUNITY. QMUNITY and the community centre were seen as a British Columbia and not a Vancou- Further consultations with constituent orga- ver resource, and the building as a centre from nizations would be useful to define how the which province-wide programming would ema- centre will partner with other organizations. nate. Suggestions to accomplish that objective The establishment of our consultation’s Advi- included investing resources in establishing sory Committee, a group that counselled the QMUNITY’s virtual presence, through provid- Building QMUNITY consultation effectively ing online information but also by creating and sensitively, was an important guiding interactive programming and services to serve element for this project, and could continue to those who won’t have proximity to the build- be useful in advising on the next stages of the ing. Planning the building with full interactive QMUNITY centre’s development. technology capabilities so that outlying com- munities could participate emerged as a vital The Building QMUNITY consultation was component in the centre’s design. designed to focus on programs and services

Centre for Dialogue, Simon Fraser University 51 Satellite campuses, travelling programs and The Building QMUNITY consultations revealed partnerships reaching throughout BC were a set of LGBTQ communities that are already other suggestions for how to extend the providing an amazing array of services and pro- QMUNITY’s reach beyond the West End grams, with QMUNITY emerging as a strong centre. Participants/respondents imagined and effective umbrella organization. The com- partnerships with already existing local orga- munity centre will provide an unprecedented nizations and facilities throughout BC, some opportunity to serve these many communities with small but permanent programming/ser- while establishing a strong sense of a broad vice centres and others through programming LGBTQ community united by inclusion rather and services that could travel throughout the than divided by individual identities. province, in partnership with local LGBTQ groups. The road map towards this future is clear: inclusion, partnerships, ongoing engagement Finally, outreach and visibility to the non- and outreach to create a BC LGBTQ commu- LGBTQ community was seen as a priority, nity centre at which all are welcome. as well as building awareness of QMUNITY within and outside the LGBTQ world. The building will provide heightened expectations around QMUNITY’s breadth and effectiveness, and the enhanced visibility that will emerge from the community centre is a unique oppor- tunity to augment QMUNITY’s effectiveness as an advocate for LGBTQ issues.

52 Building QMUNITY: Report on Community Consultation APPENDIX Evaluations: Building QMUNITY Consultation Dialogue

Centre for Dialogue, Simon Fraser University 53 Evaluations: Building QMUNITY Small group Dialogues

54 Building QMUNITY: Report on Community Consultation HARBOUR CENTRE 3300 515 WEST HASTINGS STREET VANCOUVER, BC CANADA V6B 5K3