Annual Report 2010–2011 Contacts

Annual Report 2010–2011 Contacts Head Office 2 Rosevear Place, Dickson ACT 2602 Ph: (02) 6257 2255 Fax: (02) 6257 5993 www.northside.asn.au Contents 1 Our Vision and Values 2 Chair’s Message 4 CEO’s Message 6 Organisational chart 6 Board of Management 7 Community Services 7 Family & Youth Services 11 Aged and Disability Programs 15 Home Care & Transport 18 People & Services Development 18 Community Development 21 Marketing and Public Relations 21 Service Development 21 Human Resources 23 Children’s Services 26 Corporate Services 27 Financial Report 27 For the period ended 23 December 2010 50 For the period ended 30 June 2011 Annual Report 2010–11 i ii Annual Report 2010–11 Our Vision and Values Vision A vibrant and engaged community with a sustainable future Values Professionalism Respect We pursue our vision in a way that fully engages our We accept people as they are and appreciate one skills, experience and desire to make a difference. another’s values, beliefs, culture and history. Enjoyment Trust We celebrate our achievements, value our We rely on one another and earn the relationships and pursue fulfilment throughout community’s confidence. our time with NCS. Annual Report 2010–11 1 Chair’s Message The annual report on the operations of planned move to West Australia and acted as Northside Community Service ltd (Northside) CEO during an executive recruitment process. provides an opportunity to thank the dedicated The Board appointed Simon Rosenberg as the staff and volunteers, the funders and Chief Executive Officer on 25 January 2011, supporters of the company. and on behalf of the Board I would express our appreciation for the support he has provided to In recognition of the increasing scale and the Board since his appointment, and for the complexity of the Association, the Board leadership he has demonstrated in the ongoing proposed and approval was obtained at the management of Northside. 2010 Annual General Meeting, to end the registration status as an Association and to create a new entity as a not for profit A highlight of the financial year corporation, limited by guarantee, and regulated under National Corporations Law. was the completion of the Registration was affected 23 December 2010. Harrison Child Care Centre This has added some complexity of financial reporting for 2011, but will lead to enhanced governance arrangements which are one of the The contribution of the staff and volunteers key responsibilities of the Board. to the quality of the services provided by Northside, requires acknowledgement. These This Annual Report covers both the Association individuals provide a diverse range of early and the Company and includes a Directors’ childhood services, support for older residents Declaration in the Financial Statements and people with a disability, youth services, providing assurance of compliance with social support and community development the requirements of the Corporations Act, activities. the Accounting Standards and Corporations Regulations. A highlight of the financial year was the completion in November 2010 of the Harrison The financial performance of Northside remains Child Care Centre which was officially opened sound despite a loss of $203,000 in 2011 on by the Chief Minister Jon Stanhope on the operations of both the Association and the 10 February 2011. Company, compared to a surplus of $392,000 in 2010. This was in part attributable to one off A community capacity building process financial impacts of the establishment of, and also commenced during the year with the delays in the completion and operation of the development of service models to operate from new Harrison Child Care Centre. the Gungaderra Community Centre in Harrison. In late 2010 the Chief Executive, Ms Adele Our partnerships with other agencies Chadwick resigned with effect from 17 continued, and in particular the association November 2010. Alex Murphy delayed his with the Australian Catholic University. 2 Annual Report 2010–11 Of particular note in the financial year were the creative approaches to learning and employment initiatives developed with indigenous people with the support of Australian and ACT Government arrangements. Finally I would like to thank the Directors of the Board for the guidance they provide in the oversight of the delivery of an important range of community services. Ken Horsham President Annual Report 2010–11 3 CEO’s Message During 2010/11 Northside Community getting ahead of the game on staff professional Service further enhanced its reputation as a development and quality standards. The ‘Lock quality provider of services to the Inner North in the Learning’ program continues to provide community, and beyond. emergency child care to families in crisis. This has assisted parents to stabilise their lives A highlight was our new Harrison child care and increase access to work or training, while centre. This facility caters to 108 children, providing a positive environment for the children. and was full within a few months of opening. Special mention must go to my predecessor, Improving quality was also a key theme for Adele Chadwick, who organised the land community services. Programs targeting purchase and building of the centre. aged and disabled clients worked towards the review against the new Community Care At a time of major reforms in the children’s Common Standards. This includes increasingly services industry, our four child care centres flexible services based on client directed care continued to deliver high quality education and and promotion of wellbeing, rather than strict care. This is largely due to the strong focus on program guidelines. 4 Annual Report 2010–11 Our Youth and Family Support programs The Board took the decision to increase the enhanced their reputation for innovative focus on housing. Northside will be registering and effective engagement with ‘hard to as a Community Housing Provider in 2011/12, reach’ clients, including some of the most to provide a platform for potential expansion in disadvantaged families on inner city public this area. housing estates. Through ‘assertive outreach’, staff have invested time in building trusting This year has also seen an increased focus relationships, which has lead to more effective on organisational culture and staff morale. outcomes. This has included key partners such We commissioned the first independent staff as the Australian Federal Police. survey, which will provide a useful guide to where we need to improve, and allow benchmarking with other agencies. Early initiatives include Our Youth and Family Support a regular staff newsletter, a Managers Forum and Staff Reference Group to drive and test programs enhanced their workplace changes, and investing in ICT and reputation for innovative and other corporate resources so staff have better effective engagement with tools to help them do their jobs more efficiently. ‘hard to reach’ clients Finally, my thanks to the Northside Board who have been so generous in their support and guidance since I took on the CEO role in Service partnerships have always been a January 2010, and to the Northside staff and feature of Northside’s approach. We are now volunteers who show such enthusiasm and moving to deepen our collaborations through professionalism in working with our community. establishing further targeted partnerships with other agencies. This ‘more than the sum of the Simon Rosenberg parts’ approach will allow us to better meet the Chief Executive Officer increasingly complex needs of our clients, and work more effectively with them to help make a difference to their lives. Through an innovative partnership with CHC Affordable Housing, Northside took over management of the Gungaderra Homestead in Harrison. This provides a venue for community development activities, social groups, and a community garden, in a rapidly growing area. Annual Report 2010–11 5 Organisational chart Chief Executive Officer Executive Director Executive Director Executive Director Executive Director Community Children’s People & Service Corporate Services Services Development Services • Youth, Family & • Majura Early • Marketing • Information Housing Services Education & Technology Care Centre • Business • Aged & Disability & Service • Finance Services • Civic Early Development Education & • Administration • Home Care and Care Centre • Community Transport Development • Assets, • Treehouse in facilities and the park Early • Human Resources infrastructure Education & • Quality Care Centre Improvement • Harrison Early Education and Care Centre Board of Ken Horsham – Chair David Garratt Management Robert Smyth – Deputy Chair Ben Tallboys Vicki Williams Jeff House Paul Taylor Leanne Monte Penny Albon Nerida Hunter 6 Annual Report 2010–11 Community Services The Community Services Team provides a • Two territory wide community sector awards; wide range of person-centred services and programs catering for the varied needs of • the ACTCOSS “Minor Miracle Award” our community. Our dedicated team of was awarded to the above mentioned 35 staff supports vulnerable children and Birth Certificate Project in recognition families, young people at risk, women escaping of the outcomes stemming from the domestic violence, people with disabilities attainment of identification, and and mental illnesses, and older people and • the Youth Coalition “YOGIE Award” their carers. Regardless of the issue or the in recognition of the outcomes situation, we always place the needs of the stemming from the ‘Steer’ Primary person and

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