MEMBERSHIP MAGAZINE FOR INDEPENDENT RETAILERS

ISSUE 15 Back in growth A blooming success One Stop to sales growth MAY 2021 Exclusive deals send hundreds How working with Newspro can Find out how a Pembrokeshire of members flocking to join help your gardening magazine retailer is transforming four of the NFRN sales blossom his stores

Booker Bonanza: Add £750 to your bottom line with our latest joint voucher promotion Don’t forget, as a member you have access to all these benefits, resources and support.

Average Generate an Free legal annual savings extra advice saves £1,417 £1,000 £1,480

Save money Total savings: Make it easier £3,897

Make money

BARCLAYCARD POLITICAL ENGAGEMENT Finding the right payment solutions is Your voice in the corridors of power across easy with our Barclaycard partnership. the UK and Ireland.

BOOKER SCAN NOW to Redeem your Booker vouchers for free and SCAN NOW to read learn more about more about how we discounted products. Earn over £750. payment solutions are championing you from Barclaycard. where it matters most.

BIONIC See pages 18-19 CHARITABLE FUNDS Business energy, broadband, phone and for more details. Access to confidential support, grants finance. Switching business energy alone and benefits when you need them most. could save you £1,305 a year.

JISP BUSINESS DEVELOPMENT/SAVEWELL LEGAL PLUS Join the app thats allows you to offer home Tailor-made business templates to help Exclusive members’ offer with an average delivery, click & collect and in-app voucher you deal with legal matters. saving of £400 per year. services through one unified platform.

THE RETAIL MUTUAL NFRN CREDIT UNION RETAIL STANDARDS Switch your business cover to The Retail Members’ own credit union with account Library of reference guides, training modules, Mutual and enjoy a whopping 10 per cent and low cost borrowing facilities. factsheets, checklists and risk assessments. saving on your quote.

LEGAL FUELWISE MEMBER2MEMBER Qualified legal professionals 24 hours a Be in control of your diesel costs. Average Recruit and earn £75 each time. day, 365 days a year. Cover up to the value savings of £280 a year. of £100,000.

TAX PROTECTION NFRN Connect is your membership helpline Tax advice, VAT disputes, full tax The team is here seven days a week to provide investigations. Savings up to£250 . support and assistance on all aspects of your business and membership. NEWSPRO Free to join news category management Call today on 0800 121 6376 or 020 7017 8880 service. Average cash flow saving of£500 . to see what we can do for you.

E: [email protected] WWW.THEFEDONLINE.COM W: TheFedOnline.com Contents

ISSUE 15 MAY 2021 CONTENTS | What’s in this issue

LATEST FEATURES Brought to you by the NFRN, The Fed is packed with advice, 44 | Delivering on a promise success stories and industry to improve service news to help you increase your profits and make the most of 46 | How newspaper your store. subscriptions are going digital As some normality returns, we ask members what they have learned 5 | A word from the National 48 | It pays to complain! from lockdown and what changes President they have introduced into their 51 | Why millions of businesses as a result. 6 | Latest NFRN news newspaper readers With late newspapers a hot potato, depend on Newsprinters Cyber crime advice we quiz Smiths News on why it is 13 | reviewing customers’ delivery times 53 | Join Newspro and see your and show how the new Press 14 | New #ShopKind campaign magazine sales bloom! Distribution Charter can help when issues arise with your news supplies. 18 | Enjoy a Booker bonanza 56 | 100 years old and still going strong Enjoy the issue! 20 | Father, dear father 59 | One Stop to sales National President and Editor in chief: 22 | Lessons from lockdown growth for Peter Stuart Reddish Editor: Anne Bingham 27 | Supercharge your sales Life after menthol 0207 017 8887 [email protected] 65 | Advertising: Mike Baillie 28 | Things to remember 07908 777908 when looking for business Design and production: Monitor Creative insurance quotes 0161 743 0980 www.monitorcreative.co.uk 33 | Access all areas with The Fed Talks

Bede House, Belmont Business Park, Durham DH1 1TW Freephone number: 0800 121 6376* (select option 1) DISTRICT DIGEST Calling from a mobile: 020 7017 8880 Calling from ROI: 01 453 5822 35 | Your pull-out guide *Free from UK landline phones only. Charges may apply to activity around when calling from abroad or from a mobile phone. the districts [email protected]

Disclaimer: While every effort is made to ensure the accuracy 36 | London of information contained in this publication, no guarantee is given that the information provided is correct, complete, and/or up-to-date. The materials contained in this publication 38 | South East are provided for general information purposes only and do not constitute legal or other professional advice on any | subject matter. The NFRN and the publisher do not accept 40 South West any responsibility for any loss which may arise from reliance on information contained in this publication. Produced by Monitor Creative and printed in England.

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 3 | | 4 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest National President’s Welcome

Stuart Reddish A word from the NFRN National President

Plenty of positive news this month, with significant Once again, there are free cases and buy one, get one free membership growth and the launch of our latest voucher offers on a wide range of leading brands and if you redeem promotion with Booker, which is our biggest yet! them all you can make up to £750! More than 3,500 of you benefited last time round, with over 50,000 vouchers being Our combination of practical support, help and assistance, redeemed. I hope even more of you participate this time, coupled with attractive and exclusive deals and new making full use of the offers. As you do so, please send us communication methods, such as The Fed Talks and the photographs of the products in your cars and in your shops. National President Talks, are making membership a must, In return, we will send you another booklet! resulting in hundreds of retailers joining the NFRN. At the April national council meeting two important decisions What we cannot afford to do is sit on our laurels, so we were made. The first was for the NFRN to purchase a new will continue to find new ways to help you make money, customer relationship management (CRM) system and save money and find easier ways of doing business, the second to recruit a new chief operating officer (COO). which is what vice president Muntazir Dipoti, deputy The former will help streamline processes to improve our vice president Jason Birks and I set out in our three-year customer service, help members increase sales and boost business plan. It is pleasing to see this coming to fruition. both our and your profitability. A COO can help us build on our achievements to date and shape the next stage of our Talking about deals, I would ask that you look out for the development. What I can promise is that we will continue latest booklets of vouchers from Booker and the NFRN, to provide a unique and developing package of support and which will be dropping through your letterboxes in the next practical help for you, our members, and ensure the NFRN couple of weeks. maintains our role as the leading retail trade association.

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 5 | The latest news

VICTORY More good news from Smiths News 1

Our excellent relationship with Smiths vast volumes week in week out, is News has again proved successful, and is something that would help them. now yielding even greater satisfaction for members, with the news that its policy “Technology investments, such as the of recharging magazines claims ceased improved live quality checking we are on April 18. rolling out across our network, that improve accuracy even by a small This follows the recent announcement amount, can have a significant impact that carriage charges reviews have been on the time it takes to manage the suspended; record response levels on category in store. this change as a huge step forward queries raised through NFRN Connect, in making the news category easier pro rata increases from the Daily Mail “Changing how we manage those claims to manage. and the creation of a new Press when we receive them, removing the Distribution Forum Charter (see pages immediate credit that can lead to a “All members supplied by Smiths 48-49). recharge and potential confusion, will News will no doubt welcome the also help reduce the administration change and no longer having to check The single policy of recharging shortage time needed by members. the status of debits and credits often claims, yet redelivering what was across a number of invoices or having originally missing, often left retailers “Ensuring that we make the right to explain this difference to the confused about what actually took decision on claims quickly, and company’s customer services staff.” place or why. This then led to the need sharing the reasons for those decisions, for a frustrating call to be made to the especially where we reject claims as Simon Gage, commercial director at wholesaler again to make a second we have evidence the product has been Smiths News, added: “Working more claim, in order to gain their credit. delivered or found, will further support closely with the NFRN has allowed us This has arguably been the biggest our customers.” to better understand what will help cause of retailer service dissatisfaction members most and then find ways to for decades. National President Stuart Reddish deliver that for them. said: “Through a clear policy of leading Michael Williams, interim head of the way, significant investment to its “There is little doubt, based on the retail at Smiths News (pictured right), packing system enhancements and evidence of the last 12 months, that said: “Members have been very clear listening to the NFRN, Smiths News focusing this way will ultimately that Smiths News focusing on further has acted. benefit both our organisations in the improving magazine packing accuracy, long term, and on that basis we will as well as how we react to the inevitable “I, and the news operations committee, continue to engage positively with errors that occur when packing such are fully supporting this and recognise the NFRN at all levels.”

| 6 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest News

For latest news, deals and views go to: TheFedOnline.com

Recognising the benefits of membership, VICTORY hundreds of retailers are flocking to the NFRN 2

Record numbers of independent hope they will avail themselves of our as well as reaping further benefits retailers are recognising the benefits great offers and benefits, making and through our commitment to making of membership and joining the NFRN. saving them money and making it business easier, through the likes easier to do business with suppliers.” of our news category management Thanks to the combination of strong system Newspro, through Legal and commercial deals, coupled with services Membership recruitment and retention Hardship support or just knowing such as NFRN Connect and NFRN were identified as key NFRN objectives that the NFRN is at hand seven days a Legal, more than 200 new members for 2021. This positive membership week, 364 days of the year, to address have joined during the first four months growth has been achieved by our new supplier service failings and offer best of the year. field team, through NFRN Connect practice advice on any business needs. making a record number of calls, Hailing this success, National improved awareness of what we “With our latest voucher promotion with President Stuart Reddish said: “Given offer across an increasing number of Booker, membership of the NFRN is the challenging trading conditions communication channels, such as The both a compelling and value for money in the retail sector, seeing such a Fed Talks, and collaborative working and proposition,” Mr Reddish concluded. positive upturn in membership is a focus across all head office departments. remarkable achievement. “Making and saving money in any “But independent retailers are seeing business has never been so important Remember, you can earn £75 for themselves that membership of the and our strong partner deals including for every member you recruit Federation and access to the services Barclaycard, Bionic, the Telegraph, into the NFRN through our and support we offer can really make a the Retail Mutual, and Fuelwise have Member2Member scheme. difference to their bottom line, helping made this even simpler to achieve,” Visit TheFedOnline.com to them to run more successful businesses. Mr Reddish added. find out more. “I am delighted to welcome these new “Many members gain an instant members into the NFRN family and return on their membership fee,

VICTORY News UK freezes DDC review until end of this year 3

News UK has frozen its direct delivery delivery charge for the full year. charge review to nearly 6,000 retailers The next DDC review date will be within the M25 until December 2021 in December 2021. We received to support them in the fall out from positive feedback from our retail the global pandemic. Initially, it had partners when we became the first suspended the review until this month wholesaler to freeze delivery charges (May) but following conversations in January and will look to work with the NFRN has now decided to closely with our customers over the challenges that news retailers have extend that to a 12-month freeze. coming year to further strengthen faced over the past year and has now the position of the news category as decided to freeze this until the end Newsprinters managing director Britain bounces back.” of the year.” Darren Barker said: “Due to the continuing uncertainty for retailers National President Stuart Reddish To read more about Newsprinters and caused by the pandemic, in London said: “We are delighted that News why millions of readers depend on them News UK is freezing the direct UK DTR acknowledges the financial turn to pages 51 and 52.

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 7 | | 8 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 9 | Latest News

Barnsley newsagent turns to poetry to raise money for hospice

Barnsley newsagent and poet Gordon Bird hopes he The poem starts: has come up with a sure-fire winner to help raise much- needed funds for his local hospice and is looking to Will you lose or will you win? fellow NFRN members for support. Put in your pennies and watch them spin. Watch the reels go round and round Encouraged by some of his customers, Gordon, the It will take your pennies and your pounds. owner of Mellors News in Cudworth, is framing his latest poem about gambling and is sharing the proceeds with Framed copies can be purchased at £5.99 plus postage Barnsley Hospice. and packaging by contacting Gordon on 01226 710598. From each sale, £3 will be donated to the hospice. He told The Fed: “Because of Covid-19 and lockdown, Alternatively, a laminated copy can be purchased for £4. Barnsley Hospital had to close its charity shops and is struggling financially as a result. After I wrote my latest Fellow newsagents in Goldthorpe, Hoyland, Birdwell, poem, I gave it to some customers to read and they all Wilthorpe, Mapplewell and other areas have pledged to asked to buy a copy. That got me thinking about how support Gordon’s fundraising effort by taking orders I could use it to help the local hospice.” from customers.

The poem is titled Will you lose or will you win. Gordon To date, Gordon has raised £2,000. has shared the first four lines with The Fed, but he is hoping that fellow NFRN members will want to read “I am hoping that some of my friends in the Federation on and will buy a copy. will support me with this,” he said.

Make the most of the latest Nestlé offers In this edition of The Fed you will find a POS envelope containing merchandising materials to help you promote the new priced mark pack (PMP) coffee range from Nescafé.

All this month, Nescafé have a PMP offering across all its major core coffee products, including Nescafé Original, Nescafé Gold Blend and Nescafé Azera, as well as on the major mixes products Nescafé in1's and Nescafé Gold Frothy Cappuccino and Cappuccino Unsweetened. shoppers are more likely to shop in a The report also found PMP shoppers PMPs are gaining increasing relevance convenience store that stocks price are more likely to be younger, in the convenience channel. marked packs, while half (50 per urban and more affluent shoppers, According to the 2019 HIM Market cent) said PMPs reassured them that providing an opportunity to recruit Insight Report, 44 per cent of they were not being overcharged. new and distinct customers.

| 10 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest Legislation

For latest news, deals and views go to: TheFedOnline.com Future-proofing your business Tributes pour in for NFRN All you need to know about the statesman and former latest legislation so you and your national trustee Peter Stead business are compliant. Now in place

Applying for DRS exemptions Retailers seeking exemptions from participating in the deposit return scheme (DRS) on drinks containers, due to take effect in Scotland in 2022, can now do so via the DepositReturnScot website: https://depositreturnscheme.zerowastescotland. org.uk/applications.

Wage rates rise New minimum wage and national living wage rates took effect in the UK from April 1.

Carrier bag levy extended Small and medium-sized retail outlets in England are now required to charge 10p for single-use plastic carrier bags. In Scotland, the price of single-use carrier bags also increased to 10p. Warm tributes have poured in for former national trustee Peter Stead who has died at the age of 81 after a long illness. Coming up

Along with running 18 shops in Yorkshire, Peter served May 6: Local elections at national and district level. He was Yorkshire district Elections are being held for the police and crime commissioners president twice, a national councillor, and finance (PCCs), local councils, London Assembly, Mayor of London committee chairman. As a trustee, he was instrumental and Scottish parliament and in the Welsh assembly. in the purchase of Yeoman House in London as the June 21: Lockdown ends Federation’s head office. For his loyal service, Peter was All remaining restrictions on social contact are expected to installed on both the Yorkshire District Roll of Honour be lifted. and on the National Roll of Honour. June 23: New polymer £50 notes enter circulation National President Stuart Reddish described Peter as The new Bank of England polymer £50 notes featuring “my good friend and a trusted mentor.” mathematician Alan Turing enter circulation on what would have been his 99th birthday. He added: “Peter was a real gentleman but when he spoke, people sat up and listened. June 30: Business rates relief extended From June 30 and for the remaining nine months of the “He was instrumental in me joining the NFRN and has financial year, rates are discounted to one-third of the normal been a massive influence on me and was the reason that charge in England. I became National President. I was very proud to deliver a eulogy at Peter’s funeral.” July 3: Sales of products with single-use plastic straws banned You must no longer sell drinks products with single-use plastic Immediate Past President Mike Mitchelson added: “I got to straws attached with the packaging in England. know Peter very well during his time as trustee and national councillor. One of the Federation’s statesmen,” while September 30: Furlough scheme ends another former National President, Sam Whiteside, added: The furlough scheme to protect the incomes of people unable “Peter always gave his all for the Federation.” to work because of Covid-19 is set to end.

Peter is survived by his wife Jean, son John and daughter For more information on all these new laws and to find Josie and by three granddaughters. The Federation’s out more about our campaigning work visit: www. thoughts are with them at this very sad time. TheFedOnline.com/campaigning-for-you.

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 11 | | 12 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest Cyber Crime

Cyber crime - the hidden enemy All retailers are acutely aware of the types of physical retail crime, whether it be shoplifting or the passing of forged currency, but there is a hidden and silent enemy out there in the form of cyber fraud.

The definition of fraud is when trickery is used to gain a dishonest advantage, which is often financial, over another Step 1 - Backing up your data person. Cyber crime is any criminal act dealing with Identify what data you need to back up and make computers and networks. backing up a part of your everyday business, keeping it separate from your computer. The cost of fraud to the UK is estimated to be between £130 billion and £190 billion a year. The Office for National Step 2 - Protecting your business from Malware Statistics (ONS) says that people are more likely to fall Switch on your firewall and install and turn on victim to fraud or cyber offences above any other crime. antivirus software. Keep all your IT equipment up to date; control how USB drives and memory cards Action fraud is the UK’s national reporting centre for fraud can be used and prevent staff from downloading and cyber crime and is where you should report if you have ‘dodgy’ apps. been scammed, defrauded or experienced such crime. Step 3 - Keeping your smartphones and tablets safe Between April 2018 and March 2019: Switch on Password Protection and make sure lost • 741,123 crimes were reported to Action Fraud. or stolen devices can be tracked, locked or wiped. • £2.2 billion was lost by victims. Keep your device and apps up to date and don’t • 65 per cent of reports were from businesses. connect to unknown wi-fi hotspots.

Cyber security needn’t be a daunting challenge for small Step 4 - Using passwords to protect your data business owners. Following five easy steps could save you Make sure you switch on Password Protection and time, money and even your business’ reputation. It will also use ‘Two-Factor’ authentication for important significantly reduce the chances of your business becoming accounts. Avoid using predictable passwords and a victim of cyber crime. change all default passwords.

Step 5 - Avoiding phishing attacks Configure accounts to reduce the impact of successful attacks. Check for the obvious signs of phishing and report all attacks. “The Office for National Statistics (ONS) says that people are more Need more information about fraud and advice on how to report it and how to safeguard yourself and your likely to fall victim to fraud or cyber business against it? Go to www.actionfraud.police.uk or call 0300 123 2040. offences above any other crime” Create your own cyber action plan with the National Cyber Security Centre at www.ncsc.gov.uk.

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 13 | Latest ShopKind NFRN backs national campaign to encourage customers to respect shopworkers Last month saw our National President taking to the airwaves to promote a national campaign that urges the public to treat shopworkers with respect. The Fed finds out more.

Calling for customers to treat shop workers Home Secretary Priti Patel said: life, no shop worker deserves to be with respect, kindness and gratitude, “Throughout the pandemic, shop staff treated badly, let alone verbally or National President Stuart Reddish shared have been the lifeline for many in our physically abused. We’re asking everyone members’ concerns about rising levels of communities, and I am grateful for to take a step back and think about the abuse and violence with BBC Sheffield and their vital service. true value of these workers - supporting Black Cat Radio in Cambridgeshire as the individuals, families, and entire new #ShopKind campaign got underway. “Violence and abuse towards shop communities. So please #ShopKind.” Meanwhile, in Barnsley, Gordon Bird of workers is utterly despicable and Mellors News, appeared on an edition of unacceptable, everyone has the right to Look North to share a similar message. feel safe at work. What is #ShopKind? Supported by retail trade associations, “As the daughter of shopkeepers, I fully #ShopKind aims to: the Home Office and the Crimestoppers support #ShopKind, a reminder to charity, the #ShopKind campaign urges customers to consider their behaviour Encourage positive behaviours the public to be mindful of shopworkers’ towards shop staff, and I would in shops. essential role in supporting people encourage all retailers to fully support it.” Acknowledge the important role throughout lockdown, and emphasises that of shopworkers. shop staff and other customers deserve to Small business minister Paul Scully be treated kindly. said: “Staff in our great shops, pubs, Highlight the scale and hairdressers and more should be treated impact of violence and abuse with the utmost respect and gratitude - against shopworkers. after such a difficult year, we all have a duty to treat each other with kindness.”

Pledging the NFRN’s support for this Crimestoppers chief executive Mark important campaign, Mr Reddish said: Hallas said: “It’s truly shocking to “Small independent retailers sit at the think that, at a time when we are all heart of their communities, yet they so reliant on retail workers to survive have to deal with physical and verbal during the pandemic, so many of them threats on a near daily basis for simply are encountering verbal and physical doing their jobs. abuse on a daily basis.

“I get calls from hundreds of retailers who “Shop staff should be appreciated by are crime victims and the impact on them us all and thanked, not abused. Despite Get behind #ShopKind can be devastating and long-lasting. This retailers’ vital role in the community, Posters and social media materials is not just in terms of physical injuries at the frontline, there is a significant encouraging customers to respect but on anxiety and stress too. That is minority of people who believe that shopkeepers and their staff can why this #ShopKind campaign is being courteous and polite isn’t be downloaded from the NFRN’s so important so everyone in shops can important. Our message today is clear - website www.TheFedOnline.com. have confidence in their workplaces.” despite what is going on in anyone’s

| 14 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest Letters

This is your letters page. The Fed wants to hear Your view your views and issues! Read the latest letters to Send your letters to: [email protected] arrive in the NFRN mailbag

Federation’s support helps Circulatory NFRN Covid-19 Hardship Fund ‘will Scotland reach significant milestone help our business’

Two to three months ago, I considered applying for a NFRN Covid-19 Hardship Fund. Then, I thought I am not ready for that; there may be more desperate fellow newsagents that need help like this, so I waited. We are delighted to inform you that the Cabinet Secretary for Environment, Climate Change and I had a phone call from the NFRN regarding other Land Reform (Roseanna Cunningham) has approved matters and I hesitated to ask for help, but my our application to become a scheme administrator for financial situation was getting worse. So, thanks for Scotland’s Deposit Return Scheme. encouraging me to fill in the Covid-19 Hardship Fund application. It will help our business. Thank you so Many of us have been working towards this milestone much to the NFRN. for several years, and the achievement is testament to the hard work, enthusiasm, commitment and Name and address supplied support from you all. In particular, I would like to acknowledge the huge efforts put in by Howard Stone (my fellow director) and Pete Loft (our operations lead) to build the detailed operating and financial design and models, and contribute to large parts of Paying outstanding bills and giving us the application. breathing space

I hope you all have time in your busy days to celebrate I would like to thank you all very much for our this achievement. It will not surprise you, however, Covid-19 Hardship Fund grant. that our thoughts are already on the next phase of implementation and the volume of work we all It has helped us enormously by enabling us to pay need to do to ensure a successful DRS in Scotland. outstanding bills. We’ll be in touch in due course with more on that, but for now - thanks for your support to reach this It has provided us with some breathing space during significant milestone. this difficult time, which is very much appreciated. Once again, thank you for your help. Donald McCalman Director Circularity Scotland Name and address supplied

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 15 | Latest Letters

| 16 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 17 | Enjoy a Booker bonanza - add £750 to your bottom line with latest promotion Once again, Booker and the NFRN are teaming up for a new voucher promotion - and this is our biggest yet!

As our latest thank you to members during challenging “The voucher book offers a host of fantastic new deals trading times, your NFRN has joined forces with Booker and is worth over £750 at RSP, which is £250 more than to offer you a new selection of vouchers totalling a last time. However, just like last time, we are confident whopping £750! this will add to retailers’ bottom line.

This is the biggest promotion we have run with Booker “All of the vouchers offer amazing value on some of the to date, giving independent retailers the chance to enjoy best-selling products in the convenience sector. We have some great deals across a range of products. tried to keep things really simple with some buy one get one free deals, as well as free case giveaways, so every Booklets of vouchers, which can be redeemed on a host retailer will be able to take advantage of the vouchers. of leading brands across key categories in your store, will be posted out to members this month. They can be used “We are proud of our partnership with the NFRN and were in Booker or Makro branches nationwide throughout May really pleased with customer feedback following the first and June, with the promotion ending on July 6. vouchers. I’d encourage all NFRN members to visit their local Booker branch to take advantage of this and I’m sure Participating brands include Lucozade, Nescafé, this new promotion will prove even more popular.” Doritos, Ringos, Peperami, McVities, Twix, Pepsi Max and Carlsberg. Since 2019 this is the fourth voucher promotion we have run with Booker. Previous activity has included highly Announcing this new deal - which is our biggest yet successful BOGOF promotions on top Euro Shopper - National President Stuart Reddish said: “The past year and Happy Shopper lines. has been very challenging for independent retailers with Covid-19 and subsequent lockdowns, but members have More recently, members were offered booklets of 40 really stepped up to the mark. Members everywhere vouchers for free stock, BOGOF or money off deals. have gone above and beyond to satisfy the needs of their Redeeming all of them saved retailers more than £500. customers and communities and to keep everyone safe. This initiative ran in the autumn with more than 3,000 members benefitting, saving themselves hundreds “That’s why we are again teaming up with Booker to say of pounds. thank you for these terrific efforts. Mr Reddish added: “Do take full advantage of these “These latest vouchers will be dropping through your exciting offers and enjoy the extra sales and profits.” letter boxes in May and I would really urge every member to take full advantage of them and benefit your businesses. By redeeming all the vouchers, you could save more than £750!”

Colm Johnson, managing director - retail at Booker Group, said: “We are delighted to be able to offer these exclusive Booker deals to NFRN members once again.

“We are delighted to be able to offer these exclusive Booker deals to NFRN members once again”

| 18 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest Member Benefit

Key deals

• Free case, worth £6.60 - Peperami & Cheese Snack Box 6 x 50g • Free case, worth £9.99 - Reign Melon Mania PM149 12 x 500ml • Free case, worth £9.35 - Ringos Cheese & Onion PM100 15 x 55g • Buy one, get one free, worth £8.39 - Lucozade Sport Cherry PM119 12 x 500ml “Do take full advantage of • Buy one, get one free, worth £20.69 these exciting offers and enjoy - Nescafé Original PM219 12 x 50g • Buy one, get one free, worth £11.00 the extra sales and profits” - Doritos Cool Original 70g PMP 15 x 70g • Buy one, get one free, worth £11.00 - Doritos Flamin Hot Crisps 70g PMP 15 x 750g • Buy one, get one free, worth £8.99 - Chocomel Milk Drink 6 x 1ltr What you need to do next • Buy one, get one free, worth £6.19 - Yazoo Strawberry PM100 10 x 400ml Look out for the booklet of vouchers which is being posted out to you this month.

Take it along to your nearest Booker or Makro depot to take advantage of the exciting deals on leading brands across key categories.

Vouchers can be redeemed during one visit or can be used individually.

They must be presented to the checkout operators before the invoice is completed.

The promotion is on collect only.

It ends on July 6 2021.

Share your stories

We would love to see you benefitting from these great offers, so please take a photo of you and your stock, whether this is at the cash and carry, loading or unloading your vehicles or putting it out on your shelves.

Send images to [email protected] and we will send you another booklet of vouchers!

If you do not receive your booklet of vouchers through the post, please contact NFRN Connect on 0800 121 6376 or 0207 017 8880.

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 19 | Father, dear father We’ve had Valentine’s Day and Mother’s Day - now it’s dads’ turn for a treat. The Fed delved into the history of Father’s Day and asked greeting card industry leaders for tips and advice on how to take advantage of extra sales opportunities.

Father’s Day is celebrated around the world on the third Sunday in June - the day when children young and old Facts and figures show their appreciation for their dads. • In 2019 we sent our dads 26.9 million cards in In the UK we spent £46 million on Father’s Day cards the UK, at an average price of £1.71. in 2019, an increase of over 7 per cent on 2018, sending • The value of the UK Father’s Day card market is nearly 30 million cards to our dads on their special day. £46 million, an increase of 7.4 per cent on 2018. • 18 to 34-year-olds are sending more cards than a generation ago. • Over 90 per cent of greeting cards are bought in a ‘bricks and mortar’ store.

*All information from the Greeting Card Association.

History

The roots of Father’s Day go back to early 20th century America: In 1910 a Washington woman, Mrs J B Dodd, asked for a sermon on the value of fathers, her own having raised six children after the death of their mother.

Shortly afterwards, her wish for a permanent date to be set aside became reality when President Woodrow Wilson designated the third Sunday in June as Father’s Day. Now millions of dads across the world also get a card and a lie in on that day, too.

Early greeting cards to fathers were often either very serious or jokey. In recent years, as our fathers have become more involved in day to day family life, a wider variety of designs have become available.

In the UK, Father’s Day cards grew in popularity following the post-war increase in greeting card sending. Cards increasingly became the chosen way to mark special occasions, express sympathy and just say ‘thinking of you’.

Scientific research undertaken in 2017 by Royal Mail demonstrated the impact of receiving a greeting card. Greeting cards are precious links to loved ones that are often kept for many years, as reminders of relationships at any period in time.

*All images kindly supplied by Raspberry Blossom.

| 20 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest | Father’s Day

Embrace gifting occasions Saving the day Rebecca Green, owner and creative director of Raspberry Blossom, a Like most businesses that were classed as non- luxury greeting card company, said: essential during the last Covid-19 lockdown, “Father’s Day gives the opportunity Harpers & Co Cards and Gifts, in Darlington, for shop owners to really embrace this has had a tough few months. But having missed gifting occasion. With the increase in out on the big money spinners of Valentine’s Day consumers shopping local, creating and Mother’s Day, the forthcoming Father’s Day on an impactful window display will June 20 offers a chance to claw back some lost revenue. attract and remind people of the upcoming event. Shop owner Julie Harper said: “Last year, we reopened in the same week as Father’s Day and it was a bumper time for us. Since we opened again “Some people will still not be able to on April 12 there has been a good positive vibe, so we are hoping see relatives, so stocking up on cards for the same again this year. and small postal gifts, and displaying these together, will help consumers be “Father’s Day is traditionally not as big an occasion as Mother’s Day, able to still treat their loved ones from but a lot of people won’t have been able to see their dads for quite a afar. A hand-written card and gift while because of the Covid-19 restrictions, so hopefully people through the post to say how special they will want to make a bit more of it than usual.” are will truly be treasured this year.”

“A lot of people won’t have been able to see their dads for quite a while because of the Covid-19 restrictions, so hopefully people will want to make a bit more of it than usual”

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 21 | Lessons from lockdown Now that we are coming out of lockdown and returning to some sort of normality, The Fed revisited some of our Shop Local, Shop Little Heroes finalists to find out what lessons they have learned over the last year and what changes they intend to continue with in future.

Trudy Davies, Woosnam and Davies News, Llanidloes, Powys

During the pandemic we started delivering newspapers business is done by cards now. But we will continue and essentials such as bread and milk, which is something to disinfect all cash that comes in before we hand it “ we never did before. We are definitely going to carry that back to our customers. on, as people have got used to it now and they like being able to order in advance online. The best thing we have done during Covid-19 has been our Key Worker Cuppa scheme, providing A lot of things we are just going to have to play by ear, free hot drinks to any key workers who come but we are keeping the protective screens because people into the shop. It’s paid for by donations from feel safer with them in place and it adds extra security. customers, and the local community has really We have to do everything we can to make sure customers taken it on board. feel safe and reassured when they come into the shop. I would recommend it to any retailers as a way We have moved much more to contactless payments in of giving back to those people who work on the the last year and I would say around 80 per cent of our frontline in their communities. ”

Julie Kaur, Jules Convenience Store, Telford, Shropshire

I definitely intend to keep the free delivery service going them because for a lot of them it’s the only outing for elderly and vulnerable people in the area. There are they get. I found that the one-way system didn’t “ around 50 retirement bungalows and flats near the shop work because it stopped people going into some and we have all the residents’ phone numbers so we can of the aisles, but we still have the two-metre social check on them. We also keep in regular contact with the distancing stickers on the shop floor. retirement living co-ordinator. I also got rid of all loose goods and sweets and only To keep up community spirit, I started delivering little stock pre-packed now, so that lessens the chance of treats to the elderly at special times like Christmas and spreading germs. I am keeping that going. We were the only people they saw for months and I think they deserve it. One of the I’ve increased my £1 range to include multi-pack main things I did in the shop was clear all the aisles so chocolates, crisps and sweets and also increased the the elderly could get round easily. We have to cater for range of ice lollies in the freezer. ” | 22 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest Lessons from Lockdown

Raj ‘Sunny’ Patel, QMS Stores, Swindon, Wiltshire

For me, the one good thing that been involved in charitable work, I Swindon, including emergency has come out of the pandemic has now work very closely with the local services, hospitals and other “ been a return to community spirit. council to help the more vulnerable frontline organisations, as well members of our community. as free school meals. Convenience stores are a very important part of British culture and As well as starting a free home I want to continue with this support are at the heart of their communities. delivery service - providing essentials for as long as it is needed, as I As people began to use their local such as bread, milk, toilet rolls and want to do as much as I can for convenience stores more, they flour to those who were shielding - my community. realised how helpful and more I gave free groceries to those in personal they are. need of help. In my shops I now carry more variety in products than before to From a personal point of view, I also introduced free hot meals offer better value to my customers, Covid-19 has changed the way I for the needy, with over 10,000 and I have changed the layout to look at my life. While I have always hot meals given to the people of be more Covid-friendly. ”

John Vine, Newsworld, Church Stretton, Shropshire

Since the pandemic started, we have gone much more 28,000 litres of milk in this way - that’s 28,000 less local in terms of suppliers. We wanted to help other plastic bottles in circulation - so we are also doing “ businesses in the area that had been forced to close, so our bit for the environment. all our sandwiches are made by the local golf club; cakes are made by a lady whose café had to close and we only We now know exactly where everything comes from sell locally produced bottles of water. and how old it is. I would never go back to the old way.

The biggest change has been with our milk. We get it I’ll never buy from anyone else now and we will all from our farm, which is just three miles away, and keep ordering from these local businesses for years customers bring their own bottles to fill from the vending to come. I would advise all retailers to use local machine in the shop. In the last 14 months we have sold suppliers as much as possible. ” WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 23 | Latest Lessons from Lockdown

Amish Shingadia, Londis Caterways, Horsham, West Sussex

We have been lucky enough to see a significant better service, and we are currently looking to have increase in footfall and uplift in sales during the a complete refit. “ pandemic, which has meant a positive change in our staffing structure. We’ve recruited two extra We intend to continue with our volunteer scheme, providing positions and some of our part-timers have gained free home deliveries through an app for elderly and vulnerable extra days. people in the local area, as this has been very popular.

We’ve also seen a big change in our customer base. We also donated £1,000 to a local group to help them buy The majority of our customers used to be elderly, the green outside the shop from the council to keep it for but we have much more of a mix now with younger use by the community in the future. people who are working from home. We will be donating another £1,000 for a fete on the green, The extra profits will go into improving the shop to which will hopefully take place in the summer, as a thank you try and retain these new customers by providing a from us to the community for all their continued support. ”

Terry Caton, Londis Chesterfield, Derbyshire

One of the main things to come are still nervous about going out. in comparison to 2019 has increased out of the last year has been our We are far from out of this crisis dramatically, and as a result we “ increased engagement with yet, and it’s important for people have seen a 100% increase in sales local suppliers. to know the service is here to stay. compared to 2019.

We now stock a lot more local The biggest growth areas for us have Our home news delivery service products than before, which has been in fresh and chilled products, has also grown, and the lads have helped to support local businesses as well as cards and stationery. worked really hard to deliver to and raise money for local charities The range of stock we now have additional customers. and good causes. ” I’ve been in retail for nearly 30 years and have offered a delivery service from day one, but since last March that has grown massively after we recruited volunteers to deliver groceries to the elderly and vulnerable.

We have since brought the home delivery service in-house and that service is still needed and will continue because a lot of people

| 24 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Amish Shingadia, Londis Caterways, Horsham, West Sussex

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 25 | | 26 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest New Profit Opportunity

Supercharge your sales Now that gyms have reopened and sporting activities are back, this is the perfect time to boost your sales through the ever-increasing market of protein bars.

Never before have consumers cared more about what they’re eating, with reducing sugar consumption their Top tips number one priority in the wake of Covid-19.

With 40 per cent of adults consuming protein bars weekly, Maximise returns by choosing the best-selling savvy retailers can make the most of this growing trend low sugar, protein rich products you can source, by stocking low-sugar, high protein alternatives to selecting from popular existing ranges that are traditional confectionery. proven to resonate with consumers. Be bold and dedicate as much space to this as you can; Proven to explode sales with 40 per cent profit on return the demand is there, and the returns are bigger (POR), sports nutrition brand Grenade has an indulgent compared to many chocolate singles. solution with its Carb Killa protein bar. Time-poor shoppers want to grab and go. Make their life easy for them by grouping low sugar, chocolate confectionary alternatives on the most visible shelves. Group energy-boost products like Grenade’s low sugar, high protein Reload bar on the shelf below, amongst other natural nutritional products.

Locate your range in impulse locations where consumers are used to picking up treats, making the most of point of sale to make products grab attention.

Comprising just 2g of sugar and over 20g of satiating protein, Carb Killa is proven to keep health-conscious Brits fuller for longer, and less likely to make unhealthy snacking decisions.

Carb Killa is the UK’s bestselling protein bar - 6.5 times bigger than the nearest competitor in convenience. The entire Carb Killa range generates more cash per store than any other protein bar brand in the channel.

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 27 | Things to remember when looking for business insurance quotes

As a store owner you need to make sure that your business is covered in case of damage, injury or malpractice. The Retail Mutual explains what you need to consider when it comes to insurance.

Business insurance is there to protect your company against a variety of issues that could happen. It can cover you for damage to your property, legal liability, employee-related risks and loss of stock and contents.

All businesses need insurance or similar protection and choosing the right cover shouldn’t be taken lightly. It’s important to ensure you get the right type and level of cover to suit your business. You may obtain cover through an insurer or a mutual.

When looking for cover for your business, it is always a good idea to shop around to see what is available and how much it will cost you. Always bear in mind that the cheapest cover available isn’t always the most suitable for your business and do talk to providers who specialise in providing cover for your particular type of business.

Some key points to remember when getting a cover quote Never assume that things are covered.

Know the specific obligations for your business - some cover is legally required.

Read your cover documents carefully - are you covered for all the things you need?

Ensure your cover limits are adequate for your needs.

A thorough risk assessment will help you understand your risks.

Choose a scalable plan - cover can be increased as your business grows.

| 28 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest Business Insurance

The Retail Mutual is running an exclusive offer What factors will impact on the price of for NFRN members. If you currently don’t have your quote? cover with us, we can beat your quote like-for-like by 10 per cent*. That’s right, we can save money on your Your quote will be dependent on several factors. One quote AND give you access to a whole host of extra of these is the type of business you are running. Some benefits by joining The Retail Mutual. businesses are at higher risk than others, including those dealing with the general public. Another factor is your company’s size; if you have a high turnover, you may need Some benefits of joining The Retail Mutual more business interruption cover as well as stock and We have our members’ financial interests at heart - contents cover. no admin fees, no cancellation fees, no broker fees.

Your premises’ size will also need to be taken into the Dedicated UK-based call centre for equation, as the costs involved for rebuilding will vary, personal assistance with your cover. and the larger the property, the more it will cost to rebuild. The location is another consideration, as the provider Interest-free instalments and flexible will be looking at whether you are in an area of high crime payment options. or where flooding is likely. You may also have to disclose details of your claims history. Over 5,000 members.

Ownership and control - have your Comparing quotes like-for-like say at annual general meetings.

When looking for a quote for your business, it’s tough to find the best deal. You can only compare quotes if you are looking To take up our beat your quote offer andsave at similar covers. Don’t get caught in the trap of going for 10 per cent on your business insurance quote from a cheaper quote only to find later that you need to make a your provider for the coming year, simply call 0333 claim and it doesn’t actually cover what you want it to. 2127 263 with code BEAT263, and our dedicated UK-based team will be happy to help.

What you need to consider Renewal not due yet? Does the quote include the fundamental No problem, register your details at www. elements you need? theretailmutual.com/fedbeatyourquote and we will be in touch when your renewal is due. Is public liability cover included? Already have cover with The Retail Mutual? If you employ staff or use volunteers, it is Check out the newly designed Members Area of a legal requirement to have employers’ our website for exclusive member offers, as well as liability insurance. access to free downloads and resources to assist you in keeping your business safe and secure. Visit: www.theretailmutual.com/members-area. Stock and contents cover - is your limit high enough? *Terms and conditions apply This offer is for current members of the NFRN who are Does the cover include business interruption? not already members of The Retail Mutual. It applies to The Retail Mutual’s business cover product only. Payment options - does the provider charge interest over the year or have additional fees Proof of competitor’s quote or renewal documentation to update your cover? for the forthcoming year will be required. £150 minimum contribution applies. Quotes are valid for Are there any significant exclusions that 30 days with no obligation to buy. Cover is subject to can alter the value of the cover to you? For normal underwriting acceptance criteria. example, an exclusion for flood cover or For full details and terms and conditions, visit theft outside business hours. www.theretailmutual.com/fedbeatyourquote.

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 29 | | 30 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 31 | | 32 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest The Fed Talks

Access all areas with

In the April edition of The Fed magazine, we introduced our exciting new project, The Fed Talks. Here, we look at how everything has gone during the podcast’s first month and we also explain more about the National President Talks!

With absolutely no subject off the table, The Fed Talks aims to lift the lid on independent retail’s biggest secrets and help you, our members, to better survive within today’s highly challenging market.

Throughout the series, we’ll be joined by several special guests, including key NFRN officials and our elite partners - who will explain the benefits of working together with you to help you make and save money and find easier ways of doing business.

Some of the future The Fed Talks will be round table discussions on pressing industry issues and we will be inviting members to join us and pose your questions, raise concerns and celebrate triumphs.

This new podcast initiative kicked off in March, when we were joined by Jisp managing director Ilann Hepworth. Ilann explained what Jisp is, how the contact-free shopping solution app can help independent retailers and went into detail about Jisp’s partnership with the Federation. What shone through clearly was Ilann’s clear flair for retail and all things digital.

Last month’s podcast saw Nisa sales director Steve Leach (pictured centre) discussing the benefits of joining the symbol group, the new Nisa Express store format - which launched last autumn for retailers operating in smaller spaces - and the support that the company offers to its retailers.

With an expansive product range on offer, plenty of support available - including business development, category management, training for store staff, marketing and EPoS support - and assistance to help independent retailers to meet changing market trends, this episode is not to be missed by any member who is considering joining the symbol group, or those who would like to hear more about Nisa’s work.

Also confirmed as The Fed Talks guest is Nestlé, with many other fantastic soon-to-be-confirmed guests in the pipeline!

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 33 | Latest The Fed Talks

National President Talks! Last month also saw the launch of the Mr Reddish said: “I often hear members National President Talks which are asking “What does the Federation do recorded every Monday and shared with for me?” My answer is always the same members via the Tuesday e-letter. - well, quite a lot as we strive to provide independent retailers with the very best Through this weekly video address, representation in an ever-changing and Stuart Reddish aims to keep all members difficult marketplace. up to date with what is happening within the organisation and the independent “Through this weekly vlog, I will be retail industry. updating you on our exciting deals - such as Barclaycard and Bionic - reminding you to redeem your Booker vouchers and alerting you to new products and opportunities that will put cash into “I often hear members asking “What does your tills.

the Federation do for me?” My answer is “I will also keep you posted on how always the same - well, quite a lot as we we aim to shape our membership structure to ensure that we remain strive to provide independent retailers relevant, fully understand your issues with the very best representation in an and are there to help you with your day to day business needs.” ever-changing and difficult marketplace”

Netting sales during the Euros

This month (May) we will be broadcasting a special The Fed Talks which will be looking at ways in which independent retailers can net more sales during the Euros.

We will be joined by Coca Cola European Partners, alcohol suppliers and leading publishers to explain the sales opportunities that will exist between June 11 and July 24.

We want your feedback We want to hear what you think of The Fed Talks along with your suggestions for future programmes. Please email [email protected].

If you would like to participate in future round table discussions, please email [email protected].

| 34 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM District Digest Your local news and activity from around the districts

WWW.THEFEDONLINE.COM May 2021 London

Ravi is on the right course

Hounslow retailer Ravi Raveendran is looking forward to improving his business after completing the Small Business It consists of eight modules aimed at: Leadership Programme through the Small Business Charter and Kingston University Business School. 1. Making your business more resilient. 2. Boosting business performance and growth. When he was looking for additional sales to secure the future of his store, Ravi decided the time was right to 3. Creating an innovative and agile organisation. improve his leadership skills by taking the eight-week 4. Recovering from the impact of Covid-19. virtual course. 5. Planning for the future of your business. 6. Building leadership confidence and effectiveness. Ravi said: “I have been in the trade for 25 years, but I never had a formal business education in managing the 7. Building lasting relationships with small shop and staff. My experience was in computing not retail business leaders. management, and I wanted to upscale my skills in order 8. Improving risk management and efficiency. to make the shop better and get customers back in following the pandemic.

“I wanted to learn the theory behind resilience to the Ravi said: “One of the main things I have learned from effects of the pandemic and other turbulent years to the course is how to use digital marketing and social media come, and how to adapt that to my business.” professionally to engage with customers in a different way. I have also set up an app with Jisp to enhance sales through The course is free - funded by the Department for Business, home delivery and click and collect.” Energy & Industrial Strategy - and is open to all businesses that have been operational for at least one year, with five or Another highlight of the course for Ravi was the ability to more employees. network with people from a wide variety of companies and pick up tips and advice.

He said: “We had a LinkedIn group and it was very useful to understand what different types of companies do, as well as learn from and support each other.”

As a former NFRN London district president and current secretary of the London North West branch, Ravi is keen for other members to improve their leadership skills.

He said: “Future National Presidents and deputies need to have wider knowledge to manage everything equally and know how to manage all the different departments of the Federation effectively.

“I would recommend this course to anyone who wants to increase their management and leadership skills.”

For more details on the course go to smallbusinesscharter.org.

| 36 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM District London Pravin retires after a great innings

After 40 years in the retail trade, avid cricket fan Pravin Shah has drawn the stumps at his Luton convenience store.

Pravin, who was NFRN London district president from 2017-2018, closed the 7am-10pm shop for the last time on January 30.

He has been in business all his life, starting out with his father and two brothers selling casual wear and jeans in Pravin joined the Federation 25 years ago, becoming 1981. They later converted their shop to a convenience an active member in the London District - first in the store and opened the new business on May 1, 1987. Hitchin branch, then the Luton the branch, before the two were merged into the Hertfordshire branch four It was a very special day for Pravin, as it was not only the years ago. start of a new business, but the day he got married. These were two great decisions for Pravin, and the store prospered. He has been a national councillor since 2016 and is now a Federation life member. He remains happy to The brothers shared their roles, with Pravin’s elder brother help any member, using his vast experience of the Hitesh looking after the groceries, younger brother Vimal in convenience trade. charge of cigarettes and tobacco, and Pravin managing the newspapers and magazines trade. Now that his long working days are over, Pravin is looking forward to indulging his lifelong passion for As the name of the shop says, it was open from 7am to 10pm. cricket, having attended every World Cup tournament Despite being just 100 yards from a Sainsbury’s and with an he could for many years. Aldi nearby, the brothers’ hard work ensured their success, fostering good relationships with suppliers, customers and The Fed wishes Pravin a long and happy retirement - staff alike. with no slips or sticky wickets!

Connect helps Harrow retailer redeem more than £1,000 in vouchers

Our Connect team came up trumps were eventually returned to the store, such situations and are delighted again after a newsagent from Harrow News UK refused to credit the retailer that we were able to bring about a was having difficulty in redeeming as they were months out of date. successful conclusion.” out of date vouchers. The member had a customer who was shielding Following a call to Connect, the team If you have an unresolved issue throughout the Covid-19 pandemic. stepped in and News UK agreed to regarding any aspect of your business, honour the vouchers, to the value or a membership query, the Connect She lives alone and was afraid to go of £1,014.48. team is on hand to help seven days into the shop with her Sunday Times a week. vouchers because of her underlying Connect manager Andrew Williamson health condition. After the vouchers said: “We are here to help members in Call 0800 121 6376 or 020 7017 8880.

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 37 | South East

New crime reporting system for Sussex

A pilot that makes the reporting of business crime easier Mrs Bourne said: “This new reporting system is a welcome is being trialled by Sussex Police, in conjunction with and bold move by Sussex Police. It is also an example of how National Business Crime Solution (NBCS) and the Co-op. effective partnership working can lead to proactive solutions for businesses, with robust action taken against offenders. The initiative launched in November 2020 after police and crime commissioner (PCC) Katy Bourne conducted “It will, no doubt, result in an increase in crime reports a survey of 100 local businesses which revealed that as few locally and I do not shy away from this. We need to paint as eight per cent of offences are reported to the police. a clearer picture of business crime and, once we have the evidence, it then cannot be ignored. The ‘One Touch Reporting’ pilot is working initially with 22 Co-op stores to develop new ways to simplify reporting “It’s never the value of the goods being stolen that processes, deliver greater intelligence, identify trends and should be the only reason to respond. The impact upon reduce the impact of repeat offenders in communities. our business community and our frontline shopworkers must be understood and acted on more effectively, As a result, Sussex Police is seeing a threefold increase especially as offenders are almost certainly committing in reports, with the additional information and offences elsewhere. intelligence gathered already resulting in the arrest of five prolific offenders. “In Sussex, we are determined to show offenders that they will be held to account for their actions and to demonstrate PCC Katy Bourne chairs the Sussex Safer Business to the public that we take these crimes seriously.” Partnership (SSBP), bringing together retailers, newsagents, pharmacists and business groups with the South East president Navin Patel welcomed the new pilot police to shine a light on issues and to identify solutions. system and said retailers are already seeing the benefits. Once the pilot is successfully completed, Mrs Bourne would eventually like to see this shared with all local He added: “It’s working very well. The police response businesses and, ultimately, adopted nationally. time is now much improved and retailers are happy with it.

Phase two will enable Sussex Police to reduce the time it “It’s important that retailers report every crime, whether spends on the reporting process from 20/30 minutes to it’s shoplifting or abuse, to help tackle these issues. The just a few minutes to record each crime and identify those PCC wants a record of all incidents, no matter how small, requiring further investigation and enforcement. so the police can apply the appropriate resources.”

Connect plays its part with partworks When a member from Sandwich, After waiting for some time, the After much correspondence back and Kent was having problems involving a customer returned all the parts he forth by the Connect and news teams, dispute over missing Partwork titles, had compiled to the member’s store they were able to get agreement to credit our Connect and news teams sprang and demanded a full refund. the member in full, to the tune £3,000. into action to resolve the issue. The missing Partworks did eventually If you have an unresolved issue regarding The retailer had a customer who was arrive, but by this time the member any aspect of your business, or a missing editions of the Legends of had paid the refund and was out of membership query, the Connect team Batman and X Wing series, which meant pocket. However, the supplier refused is on hand to help seven days a week. he was unable to complete the models. to reimburse him. Call 0800 121 6376 or 020 7017 8880.

| 38 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM District South East

By Alan Dann, business crime lead Tackling retail crime in Kent Kent Police

Protecting a business against criminal The group meets every three-to-four acts is time consuming - and time months and usually includes a briefing spent protecting a business from being to members informing them of new and targeted is time spent away from emerging crime trends. other areas of the business. Sharing this information is particularly However, the Business Crime Advisory important in the current climate. Group works in partnership with Criminals have been quick to seize Kent Police to tackle crimes against opportunities to exploit the Covid-19 As retail, office spaces and hospitality businesses across the county. It offers pandemic by adapting their methods once again open their doors to welcome support and practical advice to and engaging in new criminal activities, people back, it is important that business businesses so they can reduce the for example, cyber-crime and fraud. leaders reconsider and familiarise chance of becoming a target. themselves with some of the crime types The relationship between Kent Police which can impact business. The group maintains communication and businesses within Kent and Medway between businesses and the police is well established. By continuing to This includes, but is not limited to, and asks its members to share and work together we can reduce crime, violence against shop workers, cyber- circulate messages concerning the fear of crime and help to generate crime, organised crime groups, gangs, emerging crime threats within their prosperity, especially during these terrorism and human trafficking. own membership. difficult times.

Crackdown on illicit tobacco sales Thanks to the efforts of one of our Hitesh said: “It always annoys me that whenever district members, Hitesh Pandya, who there is an increase in tobacco duty people start runs Toni’s News in Ramsgate, Kent, buying illegally. These ‘international stores’ set up as a number of Kent stores trading in convenience stores, but they are really just a front illicit tobacco have been raided by for selling illicit cigarettes and alcohol without Trading Standards officers. a licence.”

Hitesh, who is a member of the Kent Business Crime Hitesh added: “One of the things that is always Advisory Group, raised his concerns about so-called stressed by the police is that retailers should report ‘international stores’ operating in the area at a recent all incidents so that they can respond appropriately. meeting of the group and action was taken soon after. If it’s not reported, they can’t take any action.”

Saving with Barclaycard Hampshire retailer Ray Culverwell up because of the savings I could make Ray added: “It was very simple is saving hundreds of pounds after due to the reduced rates. to change over and we were fully switching to the NFRN’s exclusive supported by Barclaycard throughout. members’ deal with Barclaycard. “Compared to previously, it is We have not found it necessary to definitely much cheaper. For the six contact them since.” Ray, who owns a store in Southsea, months between May and October signed up with Barclaycard in October 2020 our charges were around £920. For more information about the 2020 and is already seeing a big NFRN’s partnership with reduction in his monthly charges. “Since switching to Barclaycard in Barclaycard and how to take October, our charges for the next six advantage of this great offer, go to He said: “I found out about the deal months were £380. I think the savings TheFedOnline.com/barclaycard through the NFRN and decided to sign speak for themselves.” or call 0800 121 6376.

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 39 | South West

No change at the top: Derek Cook re-elected as district president for sixth successive year!

At the district’s annual general meeting (AGM) held via Zoom on February 23, Derek Cook was re-elected to serve as president.

It is the sixth year in succession that Derek, who has been a Federation member for 46 years, has represented the South West as its president.

Thanking colleagues for their continued faith in him, Derek said he was looking forward to the end of lockdown so that district meetings could once again take place face-to-face, rather than over the internet.

He said: “Being on Zoom, one’s eyes are flitting around the computer screen hoping not to miss someone’s input to the meeting. However, Zoom meetings save a lot of travelling, especially as the South West district is vast in geographical terms. It includes Cornwall, Devon, Somerset, Gloucester, Dorset, and most of Wiltshire. However, this does mean that I am not having actual face-to-face contact with our members. Therefore, I am not getting the same input from newsagents in our district and would be grateful if you could contact me by e-mail or telephone if necessary.”

Once face-to-face meetings can resume, Derek is keen to organise a trade show with Booker in Bristol.

“We have many members in that area, but they don’t tend to attend our meetings. Hopefully by holding a trade show locally, they will come along and find out about new products and more about what the NFRN can do to assist them.”

Derek can be contacted by emailing [email protected] or by telephoning 01380 726146.

| 40 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM District South West NFRN reaches out to publisher to assist one frustrated member…

After hearing that two nearby newsagents were due to though it’s closer to Devon the papers are getting close permanently, one of our members in Plymouth to the depot much later than they previously were. spotted an opportunity to boost her own business by buying their home news delivery rounds. “When the kids go back to school it will be too late for them to deliver the papers. This needs to While this has increased her revenue, the downside is be sorted URGENTLY, otherwise we will be joining it now takes much longer to put the rounds together our neighbours and closing down as well.” and her efforts to provide a good service to her HND customers is currently being hampered by late deliveries. Working with colleagues in the NFRN’s news department, NFRN Connect escalated the problem In an email to NFRN Connect, the member wrote that, to Reach and the publisher has been in communication previously, her papers had arrived at 5am during the with our member to see what can be done to resolve week and at 4.30am on Saturdays and Sundays. However, the issue. This could include putting her supplies onto Reach titles were arriving later than ever into her news a van that leaves earlier from the news wholesaler. wholesaler’s depot and, as a result, even later into our member’s store. All South West members are reminded that if She appreciated that it was not the fault of Smiths News, they are experiencing issues with any part of with the blame firmly in the publisher’s court. their business, this should be reported to NFRN Connect by calling 0800 121 6376 or 020 7017 Her email added: “I understand that some papers have 8880 or email [email protected]. moved their printing to somewhere in Dorset, and even

…While others see improvements after Smiths News reviews delivery times

Some anomalies were spotted and corrected during a One retailer was surprised to find his RDT was review of required delivery times (RDTs) conducted by listed as 8.15am when his shop opened at 6am. After Smiths News in the South West. contacting Smiths News, this time was corrected.

As part of the exercise, every Smiths News customer in South West President Derek Cook said: “Most delivery the district received a letter from the news wholesaler times are staying as they are, although there are a advising of the review. Information on the store’s couple of members who are now getting an earlier opening times for Monday to Friday, Saturday and delivery as a result of the exercise.” Sunday were documented, along with the new RDT proposed by Smiths News. The letter said: “In many See pages 44 and 45 for an update on the RTD cases, these RDTs were set some years ago and may review with Smiths News commercial director not reflect the trading pattern that your store Simon Gage. currently operates.”

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 41 | District South West

South West

Share your crime incidents: District plans to meet newly elected police and crime commissioners

To continue to raise awareness of the impact of retail crime commissioner for Devon, Cornwall and the Isles on independent retailers and following the police and crime of Scilly, and Bob Bunny, the retail crime lead from commissioner (PCC) elections on May 6, the district will be Devon and Cornwall Police, have attended district looking to organise meetings with the successful candidates, meetings to discuss ways in which they can work with district president Derek Cook advised. independent retailers.

“There will be new PCCs in both Avon and Wiltshire and Swindon, as both Sue Mountstevens and Angus Macpherson are standing down, so we are keen to get to meet their replacements and raise awareness of our members’ concerns when it comes to crime.”

Mr Cook asked for district colleagues to share details of crime incidents with him. Tackling retail crime is one of key issues on the district’s agenda. Previously, Richard Martin from the office of the police and crime

Allocations come under the spotlight at Smiths News meeting

At the latest Smiths News and NFRN hub meeting As well as supply shortages, missing credits and issues on Zoom on March 12, 2021, representatives from of wet tote boxes were also raised. However, the NFRN the news wholesaler’s allocation department were advised that it was pleased that Smiths News responded to present to discuss news and magazine orders being complaints within 48 hours. substantially cut. Representing the NFRN along with Mr Cook were Duncan Mr Cook said: “The NFRN delegates advised Smiths Finlayson, Bridget McNulty, Jeff Savage, Andrew White, News that, as newsagents, we knew our market and Roy Crawford, and Ray Monelle. They were joined by customer base better than those using a computer membership services manager Bernard Ridgewell and news and living some 300 miles away.” operations manager Pete Williamson.

| 42 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 43 | Pro Print

Delivering on a promise to improve service In response to calls from its customers, Smiths News has begun a review of its delivery times. The news wholesaler’s commercial director Simon Gage sat down with The Fed to explain more.

Why are you refreshing that it is generally out of date. members’ required New stores, sales of businesses delivery times (RDTs)? and customers requesting changes are all dealt with by Smiths News In recent years, we have had a steady as they arise, but we are conscious increase in calls from our customers that we still have many customers - both independent and multiple - who have an RDT that bears no to review the whole of our estate’s relation with how their store required delivery times (RDTs). trades each day.

Several factors are behind these Taking this feedback on board, in requests, including earlier opening the first instance we instigated a trial times for many stores as they seek in a single location. Then, and once to serve their customers better and that had proved to have been received a view that as the process was last positively, we moved to schedule a completed nationally so long ago consultation with all our customers.

“This review is a big task. We have 25,000 retail customers, and so we are approaching this in depot groups, looking at three or four at a time”

| 44 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Pro Print Delivery Times So where are you in the As ever, RDTs are a line in the sand review process? for us to strive to deliver against. This is no easy task, with all the Late last year, we began a national complexity of our supply chain and consultation with all our customers, commitment to deliver to every independents and multiples alike, customer, no matter their location. with a model that we believe will Where we know that an RDT will still work with most of them. Using the be impossible to meet, whether that store’s opening times across the week be due to location or logistics, we will and making additional allowances agree a scheduled delivery time (SDT) for where a customer operates home with those customers. However, their news delivery - a key group that RDT will still be held in our system so, always warrants prioritisation in our if an opportunity arises to meet it in distribution - we have proposed an the future, we know what it is. RDT for every store. That suits many of our customers - ensuring that they This review is a big task. We have receive their newspaper supplies 25,000 retail customers, and so we independent customers will now have before their store opens. are approaching this in depot groups, looking at three or four at a time. an earlier RDT than those to whom we Our aim is to have completed the are proposing a later one. review with all our customers by June this year. We write to every customer It is a proposal. As part of the Delivering on a promise with a proposal and give them time to consultation, every customer can let review it and come back to us, either in us know if they need us to record a agreement or expressing their concern. different RDT. In our first locations we’ve seen less than 5 per cent of our to improve service Cynics might say this is just an customers get in touch and a third of those were to let us know the opening opportunity to move delivery time we have recorded for them needs times back to make it easier adjusting. They do this by emailing our for you to hit your targets. customer service team who then raise What do you say in return? it to the depot teams via our query management system. That way all To be clear, this is not an exercise in queries are recorded consistently. changing the actual delivery times to our customers. This is a long overdue Feedback so far has been that we refresh of our customer requirements are on the right lines in our approach that will allow us to really understand for many. Where we aren’t, we are if we are meeting their needs. following the process outlined to record an agreed RDT and introducing Overall, we have proposed times that an SDT if we have no other option. are earlier than current in almost All avenues to address any poor 60 per cent of customers’ stores, performance on our part or access with a further 12 per cent keeping restitution remain exactly as they their current RDT. Twice as many are now.

“This review is a big task. We have 25,000 retail customers, and so we are approaching this in depot groups, looking at three or four at a time”

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How newspaper subscriptions are going digital

Customers waving a paper voucher for a newspaper subscription are a common sight in most news outlets, but the Guardian has gone one step further and last summer launched a digital subscription card. The Fed finds out more.

According to the Guardian’s head of retail and print subscriptions Rob Rattley, (pictured left) one of the greatest advantages of digital vouchers - or e-vouchers as they are also known - is the speed in which they can be created.

“This is instantaneous,” he said. “A digital voucher can be created, sent to a phone and then scanned in a store in minutes, offering the sort of instant gratification and convenience that many customers are looking for.

“When you cross this technology with a process like newspaper subscriptions, there’s benefit for the customer, the publisher and the store.

“Most newspaper subscriptions are offered via paper vouchers, but this method feels increasingly outdated when compared with the slick websites that offer digital vouchers. Having to wait for your vouchers to be printed and posted is where a great deal of cancellation and churn comes from. Add to this books that are lost, misplaced or received late, as well as the administration involved on the retailer’s behalf, and the opportunities from digital vouchers become clear.”

Under the Guardian and Observer scheme, a new customer signing up to a subscription will receive their digital voucher within a matter of hours and their subscription card shortly afterwards. This means they can visit your shop the next day or even the same day, present their barcode and walk away with the newspaper of their choice.

| 46 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Pro Print Digital Subscriptions

A new customer signing up to a subscription will receive their How newspaper digital voucher within a matter of hours and their subscription card shortly afterwards. This means they can visit your shop subscriptions are the next day or even the same day, present their barcode and walk away with the newspaper of their choice going digital

Incentivised rates

“A subscriber usually buying the weekend newspapers can be offered the weekday newspapers at an incentivised rate and have that activated almost instantly on their subscription card - turning them into a daily customer to your Benefits store,” Mr Rattley explained. Improved cash flow: Immediate reimbursement through your payment terminal or app. Where a store delivers newspapers, a Guardian subscriber will hand over their ‘home delivery Time savings: No voucher handling, counting or letter’. To receive credit for the newspapers redemption = no administration. delivered, the retailer needs to simply scan the barcode on the letter via an epay, PayPoint or Valuable additional revenue. Payzone terminal. Payments are then made through the network.

HND retailers can also register for the i-movo PaperRound app or download the i-movo xPress app from the Apple or Play store and sign up to accept digital vouchers. How to process a subscription Step 1 Guardian customer visits your shop to buy Loyalty guaranteed a copy of the Guardian/Observer.

Just like the traditional HND order, a newspaper Step 2 They hand you their subscription card. subscription is an asset for a retailer. Step 3 Scan the barcode on this card using your “A reader taking out a subscription is committing epay, PayPoint or Payzone terminal or use the to a regular purchase in exchange for a publisher i-movo xPress app. funded discount,” Mr Rattley continued. “So, in short, a subscriber will buy more often and for a Step 4 A receipt is printed for your records and you longer period of time. are automatically reimbursed at the full cover price.

“Consumers are used to digital vouchers or e-vouchers as gift cards for restaurants or high If you encounter any issues processing these street chains,” he added. “Now the Guardian vouchers please contact NFRN Connect on and Observer are bringing this technology into 0800 121 6376 or email [email protected]. the newspaper industry to make taking out a subscription even easier than before.”

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It pays to complain!

Following an overhaul of the Press Distribution Charter, members should find it easier to complain about poor service from their news wholesalers. The Fed looks at what’s new in the wholesaler complaints process.

Inside this copy of The Fed you will find an A5 postcard As a result, the number of stages involved have been that explains the changes that have been made to the cut from three to two, while the overall time taken to Press Distribution Charter following a formal review and investigate complaints is also expected to be reduced. revamp, along with more detail about when and how to The documentation is easier to find, transparent use it when service levels by news wholesalers fall below and, most important of all, simpler to complete, to the minimum standards expected. guide the complainant more swiftly to arbitration should the need arise. Hailing this new Charter, National President Stuart Reddish described the complaints process as “now fit Out-dated sections have been removed, and new service for purpose” and better reflecting the needs of news standards added that better reflect the current trading retailers in today’s marketplace. environment. What is important to note is that this is a minimum service charter only and your wholesaler may One of the key changes is a simplified complaints have further service standards which are contained in process, speeding up the identification of service its individual service pledge. failings and the payment of any restitution that is due. Some of our members up and down the country have been involved in the review of the Charter, trialling typical retailer complaints and testing the robustness of both it and the new processes.

A big thank you to them for their feedback and recommendations to transform the Charter from a system that was cumbersome, difficult to find and hard to understand into a modern day solution that retailers can utilise with confidence when they need to make a formal complaint.

The review was led by PDF chairman John Howard (pictured left) who told The Fed: “It has been terrific to receive the input from NFRN colleagues this time around.

“Our NFRN colleagues, as you would expect, have really come at this from a retailer perspective and all stakeholders have been impressed with this approach.”

| 48 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Pro Print Press Distribution Charter

New stages

In the first instance of any breach of service standards, the retailer should raise any concerns directly with their news wholesaler and an informal discussion should take place to resolve the dispute.

If the retailer is not happy with the outcome, then a customer complaint form can be downloaded from the PDC website at https://www.pressdistributioncharter.co.uk/ or by calling 0843 289 3967.

By holding your smart device over the QR Code on the postcard inserted with this edition of The Fed, you can also access the PDC website.

Your news wholesaler is obliged to investigate your complaint and to respond within 28 days.

If, after 28 days, the complaint has not been resolved or the retailer is dissatisfied with the outcome, the PDF Administrator can support you further, including passing your complaint to an independent arbitrator for a final adjudication.

The NFRN and the Press Distribution Forum What are the PDF and PDRP?

It was in the Federation’s 100th year that we became The Press Distribution Forum (PDF) provides a self- the first retail group to take a board seat at the Press regulated forum for associations and companies involved Distribution Forum (PDF). in the supply and distribution of newspapers and magazines to ensure the continuation of a diverse and plural press This decision was taken after national councillors agreed with widespread availability to retailers and consumers. to change tack and formally recognise the PDF. Representatives are from the Newspaper Media Since then, NFRN representatives attend board meetings Association (NMA), Professional Publishers to ensure that the needs of independent retailers are Association (PPA), Association of Newspaper and considered. We also played a key role at the Press Magazine Wholesalers (ANMW) and the NFRN. Distribution Review Panel (PRDP) in reviewing the complaints process, analysing the data that makes up its The Press Distribution Review Panel (PDRP) reports, reviewing retailer usage and ease of use. is a self-regulatory body made up of newspaper, magazine, wholesale and retail representatives All this led to a formal review of the Minimum Service who are responsible for overseeing the handling Standards Charter, which forms part of the PDF of retailer complaints. constitution and is in place so that news retailers know their rights and can complain should any breaches occur. It also exists to encourage compliance with the Press Distribution Charter, ensure continuity of arbitration After painstaking deliberations, we are pleased that the decisions, identify trends relating to retailer complaints simplified Charter has now been agreed. and publishes data.

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Why millions of newspaper readers depend on Newsprinters

In a year which has seen Newsprinters print and deliver 1,274,000,000 papers and News UK freeze its carriage charges, The Fed caught up with its managing director Darren Barker to find out more.

Over 1 billion is a staggering amount miracle” and long may it continue. of newspapers to print. How many Millions of newspaper readers depend different titles do you print, how on us. many printing sites do you have and how many papers can they produce Why are you freezing your direct per hour? delivery charge (DDC)? with them to further strengthen the position of the news category as Britain Sometimes it’s easy to forget the To support retailers in the fall out from bounces back. scale of what we do. Over a billion the global pandemic. We are incredibly newspapers is an astonishingly grateful for all the hard work from Amid social distancing, how have big number, particularly during a retailers to their local communities over you managed to get newspapers global pandemic. We have three the past 12 months and we hope this printed and delivered every single manufacturing sites that house 19 move is helpful, as many of our retail day and keep that momentum triple width full colour printing partners are still dealing with economic despite changing restrictions? presses, each capable of knocking out uncertainty. Originally, Newsprinters 86,000 copies an hour. froze the charge until May but that’s For most of our operational teams it now been extended to 12 months. was a case of business as ‘unusual’. Ninety We operate to eye wateringly tight per cent of our colleagues, business timescales. Our processes are built As the first wholesaler to freeze partners and many suppliers were all around to the minute precision in delivery charges in January, we still required to come into our sites every feeding our titles into the supply chain received positive feedback from our day and night to ensure the continuity every night, ensuring that they get to retailers and will look to work closely of newspaper printing and distribution. 65 national distribution centres and then, subsequently, to 50,000 retailers across the UK and Ireland in time for stores opening seven days a week.

Alongside The Sun, The Times and Sunday Times our sites produce The Daily Mail, Mail on Sunday, The Telegraph, Sunday Telegraph, The Financial Times, Metro, Evening Standard, Waitrose Newspaper and many Archant regional titles.

Our print, engineering and logistics Continued on Page 52 > teams really do perform “the nightly

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< Continued from Page 51

What are the biggest factors that impact on the effective running of the print presses and delivery of newspapers? How do you mitigate them? “As the first wholesaler to freeze delivery

Covid-19 or no Covid-19, we are charges in January, we received positive always beholden to editorial off-stone compliance, well behaved presses and feedback from our retailers and will look the challenges of the UK road network. to work closely with them to further Our teams wrestle with these issues on a nightly basis and are well versed in strengthen the position of the news mitigating issues as they arise to ensure our newspapers are on the shelf in retail category as Britain bounces back” when stores open.

During Covid-19 our central planning team worked closely with our clients to agree various mitigation measures, sites and colleagues, having to We regularly exceed targets under including early off-stone times, early lift reinvent the way we work in general Climate Change Agreements at our times, amended distribution schedules and the loss of everything we had London and Liverpool sites, and we are to cope with more frequent later previously taken for granted. working to do the same in Scotland. football results and amended edition timings. With all clients being incredibly How are you making the newspaper Plastic use across all site operations flexible, we could operate reduced shift supply chain more sustainable? is being fully reviewed. April saw the timings for on-site colleagues to reduce final amount of single-use plastic contact opportunities. News UK already sources 100 per in News UK products removed. cent of paper from mills using Covid-19 slowed this process slightly, Our operational teams have been certified third-party sustainable but the remaining 80,000 copies of incredibly resilient; the willingness to forest management systems and/or The Sunday Times are now in paper go over and above, provide additional recycled content. banding. We have removed 800 cover and do whatever has been tonnes of single-use plastic from necessary to get the papers out each Newsprinters has invested £1.25 million News UK products annually. I’m day has been phenomenal to watch. over the past three years in LED delighted that feedback from readers lighting technology. Replacing and retailers is extremely positive What have been the biggest inefficient lighting has reduced over about selling and consuming more challenges? 4,400 tons of carbon emissions. sustainable products.

New and difficult challenges were thrown at us on an almost daily basis. It has genuinely been the most testing time for colleagues across Newsprinters.

Coping with significantly enhanced absence levels has been really tough. The combination of increased sickness, the enforced need to isolate and the vulnerable being asked to shield all contributed to the highest absence levels we have ever faced. However, our teams really stepped up to the challenge with lots of volunteers to cover shortages.

Other challenges have been keeping our sites safe, reacting to constantly changing government advice, not being able to have key suppliers at sites, keeping engaged with our Northern

| 52 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Pro Print

Join Newspro and see your magazine sales bloom!

Gardening magazines have always been strong sellers in one West Sussex store, but with a little help from the NFRN they are now blossoming!

When it comes to selling gardening ensure that he had the correct range Want Newspro to help magazines, everything is definitely for his customers. grow your sales? coming up roses at Luke’s News in Rustington, West Sussex - and much Being a destination retailer, Jon was, Joining Newspro couldn’t be of this is thanks to Newspro! understandably, keen to capture simpler! Email Newspro@nfrn. every sales opportunity. Last month, org.uk or contact a member of therefore, he took full advantage of our Connect team on 0800 121 the free 2020 Euros sticker albums 6376 and we will get you signed and a free standing display unit that up in just a few minutes. We look Newspro had sourced from Panini to forward to hearing from you. help members score in terms of sales. Make sure you quote ‘Fed May’ With editions of Gardeners World when joining and you will be also selling well when 2-for-1 cards entered into a prize draw! for entry to hundreds of gardens nationwide were up for grabs, he was also keen to promote the May 2021 issue as it was running this very offer. Newspro and RN - Having made Newspro’s development a winning combination manager Jerry Hayes aware of this, the store’s order was increased to Newspro is now a proud sponsor 150 copies and in just three days Jon of The Week in Magazines It was at the end of 2020 that store had sold a whopping 99 of them. He section in RN, the weekly trade manager Jon Mankelow decided to take even had pre-orders from his green- magazine for newsagents and advantage of the NFRN’s magazine fingered customers well before the convenience store operators. category management solution, to further magazine hit the shelves. Each week we will be helping maximise his sales and to clear out the RN readers identify important slow or non-sellers from the shelves. Jon said: “Without Newspro’s help, magazine sales opportunities, I would not have been aware of the as well as sharing information Given that Luke’s News has 50 linear Gardeners World promotion and so relating to availability, allocation, metres of magazine shelving, this is would have been unable to get extra and sales data. no small undertaking, but Newspro copies to capitalise on this fantastic rose to the challenge, helping Jon opportunity. Thanks, Newspro.”

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 53 | | 54 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 55 | 100 years old and still going strong We are delighted to announce the three retailers chosen by Mondelēz to help promote its Big 100 campaign to mark the hundredth birthday of Trebor mints.

Following a search via the NFRN website, 10 members far-reaching ATL campaign to engage consumers and whose stores go back 100 years came forward and were encourage entries. The campaign will reinvent and named in last month’s edition of The Fed. revive the brand’s famous “minty bit stronger” tagline to drive purchase. The three stores that Mondelēz picked to be the faces of the Big 100 promotion, which runs until May 21, are: Alistair Scrimgeour, brand manager for Trebor at Mondelēz International, said: “Trebor has been at the • Union Street News in Halifax, West Yorkshire. core of the mints category for 100 years, so we’re • Bradley’s store in Quorn, Leicestershire. celebrating our big birthday with our customers and • Plumley Village Store in Knutsford, Cheshire. their shoppers!

The campaign will make the brand unmissable in stores “Through our Big 100 campaign we’re rewarding as it celebrates its centenary, giving shoppers the chance consumers with a whole range of prizes - from fun to win a range of prizes up to £10,000 - including daily extra-long Trebor Big 100 packs, through to a BIG £100 giveaways - through off-pack activity. The lucky prize of £10,000 cash up for grabs. Retailers should winners of the £100 prize each day will also win limited stock up their fixture with the range and display our edition Big 100 packs of Trebor Extra Strong Mints. Big 100 POS to get involved and grow their category sales.” To get involved, retailers should simply display Trebor POS in store alongside their mints and gums The brand is also marking its centenary by sharing range to encourage shoppers to enter for their chance the stories of independent retailers who, like Trebor, to win. The Big 100 promotion is also supported by a were established in 1921.

| 56 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Feature Mondelēz Centenary

Yorkshire member Ovais Akhtar’s family took on Union Street News in Ovais Akhtars Halifax nearly 34 years ago. Ovais has worked in the shop all his working life, Union Street News having gradually taken over the reins from his mother and father with his Halifax wife Shabnam.

Prior to Ovais’ family, the store was run by previous owner John Cecil David Hardy, who had taken over the business from his father. A true family store, the business is thriving today 100 years from when its doors first opened.

Ovais said: “It’s fantastic to be involved in the Mondelēz campaign. After they got in touch, I started to do some research about the history of the shop on the internet and found some old photos from early last century that I sent to them.

“Since Covid-19 our sales have just dropped because we are based in the town centre, so this is amazing and a real bonus for us.”

Paul Matthews’ Bradley’s store in Quorn, Leicestershire, was established in 1921 by Charles Ernest Bradley, who also operated a delivery service from the early days. It initially ran as a horse and cart service and grew into a full walk-in lorry retailing unit which continued until 1976.

In 1969, Paul’s parents took over at Bradley’s and Paul’s retail apprenticeship began. He took over full management of the store in 2008. Paul’s son, Jack, is now following in his forebearers’ footsteps, working with his dad in-store to learn the ropes, marking the fourth generation in the Matthews’ family business.

Paul said: “We’ve just had a store refit, so it ties in quite nicely with that Paul Matthews and has come at a good time for us. It’s nice to be associated with a brand Bradley’s store that has also got 100 years under its bonnet.” Quorn, Leicestershire

Jonathan Royle’s Plumley Village Store in Knutsford, Cheshire, was established back in 1921 as Royle’s Grocers by Herbert Royle, Jonathan’s Jonathon Royle grandfather. The business grew to include a horse and cart delivery service Plumley Village Store and later expanded into the shop next door. The store weathered many Knutsford, Cheshire storms over the years, including the Great Depression, WW2 and rationing.

Sidney, Jonathan’s father, took over the business in 1951, having worked with his father since 1944, and added three more shops including the Plumley store in 1983. On Sidney’s semi-retirement in 1994, the Plumley store was retained and has proven an important part of the rural community.

Jonathan said: “I was delighted when Mondelēz got in touch because 100 years is quite a special thing and we were thinking all last year about how we could celebrate it. We were very happy to find out that Mondelēz had chosen us to partner with the 100 years of Trebor campaign - it gives us a bit of extra credence for our own celebrations.”

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One Stop to sales growth for Peter

In the first in a new series of articles, The Fed travelled to Pembrokeshire, where Peter Robinson has begun transforming four of his five stores.

South Wales member Peter Robinson the business so we can provide our is not a man who believes in doing customers with the best shopping anything by halves. experience we can offer them. We attracted lots of new customers during Out of his five stores, three are the lockdowns and it is important to currently undergoing revamps maintain that.” ahead of transitioning to One Stop franchises, while a crown post office All three stores currently being made and all of its staff are being embraced over previously traded under the into a fourth store. Londis fascia, but a conversation with a fellow NFRN retailer led Peter to Peter told The Fed that it was the consider going down the One Stop pandemic that made him decide to route for them. reinvest in his business. “It was Sunder Sandher who has a One “We really benefitted from Covid-19,” Stop store in the West Midlands who told he said. “The business was up about me about One Stop. At the 2020 NFRN 80 per cent year on year and I don’t Awards in London we were sitting at think it will drop back. Having traded the same table. I had never met Sunder successfully during a challenging year before, but we started talking and he told and having managed to save money, me about One Stop and the differences the time is right to invest back into it had made to his business.”

“We attracted lots of new customers during the lockdowns and it is important to maintain that”

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 59 | Keen to do some more research into the offering, Peter visited every One Stop franchise in South Wales and spent time talking to the franchisees.

“Although the shops will carry the One Stop name, they are still my businesses. One of the attractions was getting deliveries through one channel. There is not a massive choice of suppliers in Pembrokeshire. We don’t have a wide selection of cash and carries.”

Pricing was another key factor towards the transition.

“One Stop is a really exciting departure for us,” said Peter. “It offers great support with first class IT and EPoS systems, market leading prices and promotions that will give even better value to our customers and supermarket-sized packs. We will be as cheap and competitive as Co-op and Aldi and on every level will have the best availability among independents.

“As an operator in today’s retailing environment you need depth of back up, pricing and delivery.”

The scale of the transformation varies in all three stores under Peter’s £500,000 makeovers.

Work on the East End Square store in Pembroke that Peter was born in and grew up above has been in progress since April. This 1,300 sq. ft. store has incorporated a larger five metre alcohol chiller and a new counter, which has been re-sited. This will allow for a ‘modest’ layout change.

Building work has transformed Peter’s 1,000 sq. ft. Albion Street store to a superb 2,000 sq. ft, with the flooring, ceiling, lighting, refrigeration and shelving all new. Meanwhile, in his latest acquisition, a 2,400 sq. ft. Best- one in Milford town centre, the current ceiling, flooring and refrigeration will all stay, but there will be new counters and shelving.

“One Stop is very pragmatic and happy to use existing fittings and fixtures providing they meet specification, although obviously outside all three stores will be getting a completely new look with One Stop frontages.

“Customers will get the full range of One Stop products in the two bigger stores. It’s a win-win for us.”

“One Stop is a really exciting departure for us. It offers great support with first class IT and EPoS systems, market leading prices and promotions that will give even better value to our customers and supermarket-sized packs”

| 60 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Feature Member Spotlight

“Customers will get the full range of One Stop products in the two bigger stores. It’s a win-win for us”

The final change, which is expected to be completed With Covid-19 restrictions lifting, Peter is hoping to towards the end of summer, is happening at his hold some ribbon cutting events to herald the new Dimond Street store, a 3,000 sq.ft. ex Fine Fare store stores, especially as these mark One Stop’s first foray that Peter transitioned to a Londis store when he into Pembrokeshire. bought it in 2017. “Llanelli is currently the nearest town that has a One “We agreed with the local post office to relocate the Stop. The company is in South Wales but has never crown post office into this and are currently managing come so far west before. However, having three shops the TUPE process for all staff. allows it to expand this far as our orders will easily fill a wagon. It gives my stores and customers a little bit “Thanks to the size of this store, we can incorporate of exclusivity.” this service without too much difficulty. It’s a really good move for the community and will make this store a real hub in the town centre.”

One refit alone can be stressful, so how does Peter feel The Fed will return to South Wales about having four projects on the go at the same time? for the shop re-openings and to see how sales are progressing. “I’ve done refits in all the stores before, so it’s busy but not too stressful!” he insists.

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Life after menthol

A year on from the menthol cigarette ban, The Fed spoke to industry leaders to find out what this has meant to the tobacco trade and what alternatives are now available.

Ross Hennessy, sales vice-president, JTI UK

The ban has meant existing adult Equally, existing adult smokers have To help retailers profit from this smokers have looked to alternatives turned to next-gen alternatives like category, we recently launched a such as the heated tobacco, nicotine tobacco-free nicotine pouches. new heated tobacco product, Ploom, pouches and e-cigarette categories. which is unique in its set up with its sleek design and carefully crafted Nicotine salts have been a popular technology. This offers existing adult choice for those who are seeking an smokers and dualists - smokers and enriched vaping experience, as they vapers - an alternative but familiar offer a smoother and more intense tobacco experience by heating flavour delivery. tobacco instead of burning it.

Logic Compact Intense flavour Since its launch, Nordic Spirit has gone The Ploom device is available online pods, which are compatible with our from strength to strength and is now at www.ploom.co.uk and through Logic Compact device, are available the UK’s number one nicotine pouch accredited retailers across London. The in a range of flavours, including the brand, with a 79.8 per cent market device can be used exclusively with EVO newest menthol flavours of berry share. The range is available in mint, tobacco sticks which are available for all mint and polar menthol. bergamot, wild berry and elderflower, London retailers within the M25. in a regular and strong variant, and we have recently introduced an extra As an extension to the already strong variant of mint to the range to successful king size cigarillo help cater for every preference. product, Sterling Dual Capsule Leaf Wrapped is now available It’s predicted that by 2025 there will in a new 20s format, with a be nearly one million heated tobacco mentholated Virginia blend users nationwide and that traditional tobacco and capsule filter that retail will contribute to two thirds of when crushed releases a this volume. peppermint flavour.

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Kate O’Dowd, head of commercial planning UK & Ireland, Philip Morris Limited

The menthol cigarette ban presented Several months after the menthol cigarette So, retailers have an important role a historic opportunity to accelerate ban, a KAM Media survey for PML found to play in helping smokers switch to the UK’s ambition to become smoke- that more than a third (38 per cent) of all better alternatives. The more retailers free. 1.3 million menthol smokers had retailers expect more adult smokers to are informed, the more smokers will a choice; either continue to smoke, switch to smoke-free categories in 2021. be informed and able to make the best give up cigarettes completely, or choice based on their own preferences. switch to a less harmful alternative. Despite comparatively small sales in relation to traditional tobacco, smoke- The KAM Media survey found 45 per For its part, Philip Morris Limited free alternatives continue to eat into the cent of store owners believe they play (PML) stopped the sale of menthol market share of cigarettes. The sales of a role in helping adult smokers move cigarettes; instead expanding its heated tobacco products, for instance, away from cigarettes. menthol heated tobacco selection grew by 270 per cent in 2020, and it’s safe to support independent retailers to say the menthol cigarette ban advanced Education will be key to achieving this through the ban and to offer this growth. aim. Greater awareness may also help consumers a better alternative. mitigate the issue of misinformation A large percentage of smokers are which continues to One year on, smoke-free categories unaware of the full range of smoke-free hamper large-scale like heated tobacco continue to build products available and their relative harm switching in the UK. strong momentum. Besides being in comparison to cigarettes. Many also less harmful than continued smoking, incorrectly assume that these alternatives these products also represent the are unable to offer the cigarette-like future of retailer economics. experience they are seeking.

Alastair Williams, country director, Scandinavian Tobacco Group UK (STG UK)

Since the menthol ban, I think smokers have tried a variety smooth and enjoyable smoking experience and will of different options. continue to play an important role in our market leading Signature brand portfolio. Around a year ago we introduced a filter cigarillo to the Signature brand family, which has a peppermint filter and We have recently re-launched our new trade website at comes in a convenient and stylish pack of ten. stgtrade.co.uk, which is effectively a one-shop-stop for any retailer who wants to learn more about the cigar In addition, a carefully selected blend of Virginia category and how to profit from it. tobacco and a light real leaf Ecuadorian wrapper deliver a smooth taste, making it a very credible The website contains some really useful content, option for those smokers who wish to continue to such as latest brand news, a suggested convenience enjoy the menthol flavour. planogram, a list of the top 10 brands, a recommended price list and some general tips and advice on We have recently changed the name of this maximising sales. I would highly recommend that your product, which has transitioned to be called members check it out when they have the chance. Signature Action to maintain consistency within its global brand portfolio. Nothing beats human interaction with a sales rep, but hopefully this new site will come a close second and Only the name of the product is changing and the cigar itself become a valuable resource for retailers as and when will remain the same. It still offers adult smokers the same they need it.

| 66 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Kate O’Dowd, head of commercial planning UK & Ireland, Philip Morris Limited

Alastair Williams, country director, Scandinavian Tobacco Group UK (STG UK)

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Duncan Cunningham, UK corporate affairs director, Imperial Tobacco & blu

We’re still seeing continued Flavour Cards which are proving premium paper with a unique changes in the market that exceptionally popular. cooling sensation filter. When make it too soon to call on what coupled with flavour cards, New definitive impact the menthol Crush provides one of the closest ban has had on sales. menthol alternatives available on the market today. Many consumers are still trialling different options before settling on JPS Players Crushball Cigarillo, the their product of choice, so it will be menthol alternative, comprises an a little bit longer before we can say American blend tobacco, wrapped for certain what type of products in a natural tobacco these consumers have switched to. Rizla Flavour Infusions comprise leaf and features a However, early signs indicate this flavour cards that can be used with menthol crushball is starting to stabilise, with 60 per traditional factory-made cigarettes within the filter. This cent of consumers now sticking to or roll your own tobacco products. provides consumers a particular product having already Simply insert a flavour card into a with the choice of experimented to find the best packet of cigarettes or roll your own releasing the fresh product suited to them. tobacco and wait at least 60 minutes, flavour contained or leave it in longer for a stronger, within or smoking as So we continue providing more intense flavour. Latest figures a standard cigarillo. consumers with tobacco products show they are flying off the shelves that meet their nicotine needs, and currently selling around 900,000 This new solution we’ve launched a whole host of packs per week as consumers look to from one of our leading products to help retailers cater recreate the menthol experience. brands, JPS Players, helps to bridge for their customers. This includes the gap left by the ban, with a new tobacco products like Green The very latest addition to the range, product that benefits from crushball Filter, JPS Bright, Embassy Embassy Signature New Crush, technology to deliver a fresh Signature and New Crush, comprises a modern blend of the menthol flavour that will appeal through to innovations like Rizla finest Virginia tobaccos wrapped in to these shoppers.

John Patterson, sales director, Juul Labs UK

Juul Labs and the vaping category exist to help end the Retailers should continue to keep high visibility era of combustible cigarettes. As combustible cigarettes of the category, to inform adult smokers of the remain the leading cause of preventable death both in alternatives available and provide them with the UK and globally, this goal is critical, and we believe options to transition away from cigarettes. Stocking a wide vaping products can play a pivotal role in achieving that. range of products across all alternatives sectors can help.

IRI data shows both e-cigarette and menthol flavoured In April last year JUULPods were launched to offer adults e-cigarette sales have increased over the past year, so smokers, particularly those who preferred the taste of it would seem more smokers have transitioned away from menthol, a wider choice of alternatives. both cigarettes and menthol cigarettes since the ban. Within symbols and independents, menthol JUULPods It’s important that adult smokers are given a range have performed well, and menthol, mint and berry of options to help them transition away from JUULPods now make up the top three refill kits by combustible cigarettes. value in this category.

| 68 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Duncan Cunningham, UK corporate affairs director, Imperial Tobacco & blu

John Patterson, sales director, Juul Labs UK

WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 69 | Advertising Feature 100 stores go live with delivery and collection app Jisp in major milestone with The Federation of Independent Retailers

Jisp, an award-winning grocery shopping Since their launch with Jisp, The Fed retailers have app, has exclusively signed up 100 stores with seen an increase of over 400% in sales as well as over NFRN in its bid to empower local businesses 500% increase in items per basket, compared to the and convenience stores with best-in-class industry average. Home Delivery and Click & Collect services.

Jisp launched its partnership with NFRN in May 2020 during which six stores trialled its delivery and collection “We’ve been very happy with our services, including an exclusive contact-free in-store journey with Jisp so far. We’d been shopping solution that allows customers to negate queues by scanning QR codes and barcodes to add products and taking Home Delivery orders over the checkout seamlessly through the app. phone for the past year, but Jisp is so Ilann Hepworth, MD of Jisp, said: “It’s a fantastic much more efficient to use” achievement that we are very proud of, as we go from strength to strength with The Federation. Retailers are starting to recognise the benefits of our solutions with the increasing number of orders coming through every day, and we are definitely fulfilling our mission on becoming the big voice for small businesses.”

Jisp has been rivalling major delivery apps on the market with its commercially-unbeatable services, taking 0 per cent commission or transaction fees, and providing a Jacqui Dales, the owner of London Road Bakery in Boston, wealth of in-app promotions, gamification features and Lincolnshire, said: “We’ve been very happy with our journey free social media support to build better engagement with Jisp so far. We’d been taking Home Delivery orders between store owners and their customers. over the phone for the past year, but Jisp is so much more efficient to use. The system is very user friendly both Stuart Reddish, National President of NFRN, said: for customers and for us in store. The customer service “Covid-19 has dramatically changed the way that that we’ve received from the Jisp team has been really customers shop and independent retailers cannot afford outstanding and they have patiently added lots of our own to stand still when it comes to enhancing the shopping products to the system. We are a bakery so produce a lot of experience and building loyalty. That’s why we have been items from scratch, and it is great to be able to have them delighted to partner with Jisp and enable members to available on the app and gives us a real point of difference.” take their businesses to the next level by offering Home Delivery, Scan & Go and Click & Collect. Helping You can sign up with Jisp or register your members to make money, save money and find easier interest by going to www.jisp.com/sign-up ways of doing business will always be at the heart of every decision that the NFRN takes and we are proud to or emailing [email protected]. have reached this important landmark.”

| 70 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 71 | To include your event please email: Diary dates [email protected]

Opportunities

JUN Euros kick off JUN Father’s Day JUN £50 note launch 11 20 23

May 2021 June 2021 July 2021

03 Early May Bank Holiday 01 London district council meeting 01 NEC meeting 04 Yorkshire district executive meeting 02 Yorkshire district executive meeting 07 NEC meeting London district council meeting South East district council meeting Joint NEC/NFC meeting Ireland district council meeting NFC meeting 10 West Midlands district council World Chocolate Day meeting 03 East Midlands district council meeting 11 Wimbledon Tennis Men’s Final 11 Northern Ireland district council Euro 2020 Final meeting 05 Epsom Derby Northern district council meeting 13 Northern district council meeting 08 West Midlands district council Independent Retail Month 12 North West district council meeting meeting Northern district council meeting 18 British Formula 1 Grand Prix South West district council meeting Ramandan ends 09 Eastern Counties district council 19 19-23 Eid al-Adha Eid al-Fitr meeting 20 North West district council 13 Eastern Counties district council 10 South West district council meeting meeting meeting Eid al-Fitr 11 UEFA Euro Football 23 2021 Olympics, Tokyo Championships start 15 FA Cup Final, Wembley 26 South East district council 14 NEC meeting meeting 17 Groups of up to 30 to be able to meet outdoors. Outdoor cinemas 15 NEC meeting 27 London district council meeting and theatres reopen. 15-19 Royal Ascot

18 NEC meeting 20 Father’s Day

19 NEC meeting 21 Lockdown ends The meeting dates were correct Joint NEC/NFC meeting Longest Day at the time of going to press. NFC meeting Scotland district council meeting 22 North West district council meeting 22 Women’s FA Cup Final 23 New £50 note enters circulation For more information about each event visit: 26 Wales district council meeting 28 Wimbledon Tennis TheFedOnline.com Europa League Final Championships

31 Spring Bank Holiday 29 Henley Royal Regatta

| 72 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM WWW.THEFEDONLINE.COM ISSUE 15 MAY 2021 73 | Elite Partners Get the best deals and offers with our elite partners

Boost Drinks is proud to be exclusive to the independent sector, and last year we supported the sector by sending Covid-19 support packs to retailers and delivering free samples to key workers. Our 2020 brand refresh also saw us launch new packaging and price points, delivering even greater cash margins for our retailers.

We’re accelerating our growth plans in 2021, doubling our investment in distribution and growing our product portfolio. Boost has now expanded into four soft drink sub-categories - Energy Stimulation, Sport, Protein, and most recently Iced Coffee, with two launches this year. Mango Energy and Caramel Latte Iced Coffee are now available from all major wholesalers, and both launches are supported by a multi-channel marketing campaign across both trade and consumer formats, including digital and OOH. We will continue to support our retailers in their Covid-19 recovery plans, and our free POS material is still available on our dedicated trade website.

Boost’s ambitious plans show no signs of slowing in 2021; having recently acquired the sales, marketing and distribution rights for the Hall & Woodhouse owned Rio brand, we are also celebrating our 20th birthday, and we very much look forward to thanking all our partners and customers who have supported Boost’s journey thus far.

For more information, please visit www.boostdrinks.com/trade

Suntory Beverage & Food GB&I (SBF GB&I) has started 2021 with a raft of launches, innovations and impactful marketing campaigns designed to support independent retailers.

Ribena, the number one juice drink in the UK , has launched a new 330ml single can in two refreshing flavours, Ribena Sparkling Blackcurrant and Ribena Sparkling Raspberry.

Lucozade, the UK’s biggest energy & sport drink brand , has brought a splash of summer to soft drinks shelves with the launch of new Lucozade Energy Raspberry Ripple, available in 380ml PMP and 500ml standard bottles.

Lucozade Zero has added a twist to retailers’ shelves with the launch of Lucozade Zero Tropical in 500ml bottles, the brand’s first ever flavour exclusive to the Lucozade Zero range. Additionally, Lucozade Zero Tropical and Lucozade Zero Pink Lemonade are now also available in 330ml cans.

Lucozade Energy is also helping to meet shoppers’ need for more take-home options with a range of new pack formats including a new bigger bottle offering better value. The new 1.45L bottle, price-marked at £2, will be joined in the range by a 12x330ml cans pack.

Get in touch with us: Twitter: twitter.com/SuntoryBF_GBI LinkedIn: www.linkedin.com/company/suntory-beverage-food-gb-i/

| 74 ISSUE 15 MAY 2021 WWW.THEFEDONLINE.COM Latest NFRN Elite Partners

The perfect payment experience needs a trusted Reach understands the importance and value of home partner - barclaycard can help you take payments news delivery (HND), working tirelessly at industry in-store, on the go and online. level and directly with the NFRN on projects to help build and support new and existing distribution services. T: NFRN Connect on 0800 121 6376 E: [email protected] www.barclaycard.co.uk E: [email protected]

As the UK’s leading food & drink wholesaler, Over 20 years providing independent retailers with an Booker's commitment to customers is to improve alternative to insurance. Offering an extended portfolio choice, price and service to drive footfall, sales and of products to protect your home, family, staff and any profits in your business. landlord properties you may have. Visit www.booker.co.uk to find your local branch. T: 0333 2127 263 E: [email protected] www.theretailmutual.com

Operating the National Lottery, Camelot raises billions Smiths News is the UK’s largest newspaper and each year for the public good. Its overall objective is magazine wholesaler, distributing a huge range of print to maximise returns to good causes through selling media to 24,000 customers, from large general retailers products in an efficient and socially responsible way. to smaller independent newsagents. T: 0800 840 5060 www.retailerhub.co.uk T: 0345 121 2235 www.smithsnews.co.uk

With zero per cent commission, zero transaction The subscribers first strategy provides a fantastic fees and 500 per cent sales increases, Jisp empowers opportunity to work together to sell print subscriptions independent businesses and convenience stores that drive further value for your business and real value to provide free home delivery and click & collect back to the customer. services to their local communities. T: NFRN Connect on 0800 121 6376 T: 01400 222 667 www.jisp.com/sign-up E: [email protected] www.telegraph.co.uk

JTI sells some of the most well known brands of cigarettes, cigars, hand-rolling tobacco, tobacco free nicotine pouches, heated tobacco and vaping products. It is committed to supporting retailers via our sales reps and www.jtiadvance.co.uk. T: 0800 112 3401 www.jtadvance.co.uk

Nestlé’s wholesale and convenience team covers many iconic brands, including Nescafé, Maggi, Carnation and Nesquik. Its focus is winning in drinks-to-go. T: 07884 547511 E: [email protected] www.nescafe.com

The go-to source of information for independent retailers. Its print publications - including RN and Retail Express - are filled with advice, exclusive news and industry insights to help you grow sales and profits. T: 020 7689 3384 www.betterretailing.com

An award winning delivery network, averaging 98 per cent availability, extensive product range and strong own-label brand - including over 2,400 Co-op own brand products - means unrivalled service and support. T: 0800 542 7490 www.join-nisa.co.uk

With the biggest and best trading card and stickers collections, Panini is proud to be an Elite Partner of the biggest independent retail group in the world. NFRN Connect is your membership helpline

T: NFRN Connect on 0800 121 63761 The team is here seven days a week to provide support E: [email protected] and assistance on all aspects of your business and membership. Payzone enables retailers to offer a wide range of services to their customers, from making gas, electric Get in touch with us: and water bill payments, topping up their phone, bus Call today on 0800 121 6376 or 020 7017 8880 to Twitter: twitter.com/SuntoryBF_GBI and railcards to collecting parcels. see what we can do for you. LinkedIn: www.linkedin.com/company/suntory-beverage-food-gb-i/ T: 0800 0569597 E: [email protected] www. payzone.co.uk/retailers

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