bëst in test.

For adding something on top in and reaching an overall score of 933 dots in mobile network benchmarking survey we proudly award this certificate to

Vodafone Portugal

Score 933 out of 1000 in Total Score 309 out of 320 in Voice Services Score 442 out of 480 in Data Services Score 182 out of 200 in Crowdsourced Quality

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Hakan Ekmen Chief Executive Officer Telecommunication

Mobile Benchmark Portugal umlaut certificate umlaut certificate

Measurement Overview Measurement setup

Drivetest Voice Data umlaut tested and measured the performance of its voice Samsung Galaxy S10 System1 Device Samsung Galaxy S10 and data services on smartphones in comparison to other Samsung Galaxy S20+ System2 LTE/UMTS/GSM mobile radio networks in metropolitan Test Cases Mobile-to-Mobile Data 4G preferred CA Side1 (VoLTE) to Side2 (VoLTE) HTTP DL datastream 7s and rural areas of Portugal. 115 sec call window HTTP UL datastream 7s The audit was done as a performance benchmark perfor- 70 sec call duration HTTP 5MB DL fixed file transfer 15 sec call setup timeout HTTP 2.5MB UL fixed file transfer med by umlaut between 21.01 and 01.02.2021 in cities and Multi-RAB traffic injection on both sides Web Browsing - Kepler ETSI Ref. Page towns as well as on connection roads. 10 Live web pages 3 YouTube HD video ~ 45s Dedicated measurements have been executed as drive Mobility and Drive test 100% tests outdoors using a Samsung Galaxy S10 and Samsung Route Types 55% in Cities, 16% in Towns and 29% on Roads

Galaxy S20+ Smartphone 1000 Mbit/s Download / In addition crowdsourced performance data has been Samples ~ 12704 ~ 62358 105 Mbit/s Upload. collected and evaluated between CW34 2020 and CW04 Dates 10 measurement days All data measurements have been performed in 4G 2021. 21.01.2021 – 01.02.2021 preferred mode. Voice measurements have been done in The following pages provide a comparative overview Crowd Data 24 weeks 4G/4G preferred mode on both sides, while call origin has about the performance results observed for the Assessment CW34 2020 – CW04 2021 been alternated. different tested service types.

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Testing areas Braga Porto Drive route Rio Tinto Crowdsourcing based test area Vila Nova de Gaia

Coimbra

Odivelas Queluz Lisboa Amadora Amora 98.2 % Almada of the ‘build-up area’ covered

20.3 % 99.4 % of population measured of the ‘Population area’ covered

5.092 km 68.785 km2 measuring distance size of tested area tested area

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Claims Best in test Methodology

Best in data Vodafone

The leader in mobile benchmarking, umlaut, has analyzed the mobile networks of Portugal with regards to mobile Best in voice network performance. We measure smartphone voice and data performance based on extensive drivetests – from Vodafone major metropolitan areas to smaller cities and connection roads. We objectively define the routes and test methodology and publish the results through certificates or public benchmark reports. cedented in its level of detail and enables comparisons As the de-facto industry standard, our benchmarking between the network performance and capability of each Best in crowd- methodology focuses on customer-perceived network mobile network. Our public benchmarks as well as the sourced quality quality and covers a wide range of mobile services. certificate benchmarks help network operators to demon- Today, more than 200 mobile networks in more than strate how well they are delivering wireless connections to Vodafone 120 countries are being evaluated by our unique scoring consumers, business users and enterprises and reveals the methodology. It allows a technical analysis that is unpre- areas of improvement.

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Score and breakdown

Vodafone achieved the highest overall score among competitors with 933 dots out of 1000.

Total score

Total Score Vodafone MEO NOS 1000 Dots 933 Voice max. 320 309 204 231 Cities Drivetest 192 97% 63% 70% 810 802 Towns Drivetest 64 99% 68% 84% Crowd max. 200 182 Roads Drivetest 64 93% 61% 66% Data max. 480 442 433 393 173 178 Cities Drivetest 288 93% 92% 84% Towns Drivetest 96 92% 90% 85%

Data Roads Drivetest 96 88% 86% 73% max. 480 Crowdsourced Quality max. 200 182 173 178 Broadband Coverage 100 92% 88% 91% 442 Download Speed 60 88% 82% 85% 393 433 Latency 40 94% 87% 90% Voice max. 320 Total 1000 933 810 802 Shown scores are rounded. 309 204 231 Shown total scores are rounded. Operator Vodafone MEO NOS

Overall score considering Voice, Data and Crowdsourcing.

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Achieved percentage of the maximum score in voice services. Achieved percentage of the maximum score in each of the different crowdsourcing services.

Voice Service Group max Vodafone MEO NOS Crowdsourced Quality Service Group max Vodafone MEO NOS Cities Telephony 192 97% 63% 70% Broadband Coverage 100 92% 88% 91% Towns Telephony 64 99% 68% 84% Crowd Download Speed 60 88% 82% 85% Roads Telephony 64 93% 61% 66% Latency 40 94% 87% 90%

Achieved percentage of the maximum score in each of the different data services.

Data Service Group max Vodafone MEO NOS Web Browsing 72,0 97% 96% 95% File Download 72,0 92% 92% 75% Cities File Upload 72,0 90% 86% 83% YouTube 72,0 95% 94% 83% Web Browsing 24,0 96% 94% 91% File Download 24,0 89% 87% 75% Towns File Upload 24,0 88% 83% 81% YouTube 24,0 95% 94% 91% Web Browsing 24,0 94% 92% 87% File Download 24,0 85% 87% 72% Roads File Upload 24,0 86% 83% 69% YouTube 24,0 88% 83% 66%

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Voice KPI overview Data Services KPI overview Achieved values of all networks under test in each of the relevant Voice Key Performance Indicators (KPIs) for the Achieved values of all networks under test in each of the relevant Data Key Performance Indicators (KPIs) for the geographical categories “Cities”, “Towns” and “Roads”. geographical category “Cities”.

Voice Service Group Unit Vodafone MEO NOS Data Cities KPI Name Unit Vodafone MEO NOS

Qualifier [%] 99,7 98,7 98,7 HTTP Live Page DL Qualifier [%] 99,9 99,8 99,7 Call Setup Time [s] 1,1 6,1 4,2 Smartphone Overall Session Time [s] 1,1 1,2 1,3

Call Setup Time (P90) [s] 1,5 7,1 5,8 HTTP Static Page DL Qualifier [%] 99,9 99,9 99,8 Cities Speech Quality (AVG) [MOS-LQO] 4,5 3,6 3,7 Smartphone Overall Session Time [s] 0,9 1,0 1,2 Speech Quality (P10) [MOS-LQO] 3,9 2,9 3,1 Qualifier [%] 100,0 100,0 99,8

Multirab connectivity [%] 99,7 92,7 90,2 HTTP 5MB DL Average Session Time [s] 1,5 1,5 3,5 Qualifier [%] 100,0 99,4 100,0 Smartphone 90% faster than [Mbit/s] 18,1 19,1 6,2 Call Setup Time [s] 1,1 5,9 3,9 10% faster than [Mbit/s] 104,7 88,5 66,2 Call Setup Time (P90) [s] 1,5 7,0 5,1 Qualifier [%] 100,0 100,0 99,8 Towns Speech Quality (AVG) [MOS-LQO] 4,5 3,7 3,8 HTTP 2500KB UL Average Session Time [s] 1,4 1,8 1,9 Speech Quality (P10) [MOS-LQO] 3,9 3,0 3,3 Smartphone 90% faster than [Mbit/s] 10,1 7,2 6,5 Multirab connectivity [%] 100,0 92,7 96,4 10% faster than [Mbit/s] 37,6 30,7 34,0 Qualifier [%] 98,5 97,4 97,3 Qualifier [%] 100,0 99,9 99,5 Call Setup Time [s] 1,3 6,2 4,3 Average Data Rate [Mbit/s] 96,9 98,8 39,5 HTTP DL FDTT Call Setup Time (P90) [s] 1,7 7,3 6,1 90% faster than [Mbit/s] 25,8 27,2 5,9 Roads Speech Quality (AVG) [MOS-LQO] 4,3 3,7 3,6 10% faster than [Mbit/s] 179,1 193,5 81,5 Speech Quality (P10) [MOS-LQO] 3,6 2,9 2,9 Qualifier [%] 100,0 99,9 99,1 Multirab connectivity [%] 98,3 84,6 79,8 Average Data Rate [Mbit/s] 33,1 28,8 27,9 HTTP UL FDTT 90% faster than [Mbit/s] 10,3 9,0 7,9 10% faster than [Mbit/s] 57,3 49,9 47,7 Qualifier [%] 99,9 99,6 97,9 YouTube Start Time [s] 1,0 1,2 1,4 AVG Resolution [p] 920 919 902 Qualifier [%] 99,6 100,0 98,4 YouTube Live Start Time [s] 1,2 1,4 1,4 Smartphone AVG Resolution [p] 1038 1038 1012

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Data Services KPI Overview Achieved values of all networks under test in each of the relevant Data Key Performance Indicators (KPIs) for the geo- Achieved values of all networks under test in each of the relevant Data Key Performance Indicators (KPIs) for the geo- graphical category “Towns”. graphical category “Roads”.

Data Towns KPI Name Unit Vodafone MEO NOS Data Roads KPI Name Unit Vodafone MEO NOS

HTTP Live Page DL Qualifier [%] 99,7 99,5 99,1 HTTP Live Page DL Qualifier [%] 99,3 98,6 98,0 Smartphone Overall Session Time [s] 1,2 1,3 1,4 Smartphone Overall Session Time [s] 1,4 1,4 1,7

HTTP Static Page DL Qualifier [%] 100,0 99,6 99,3 HTTP Static Page DL Qualifier [%] 99,4 98,7 98,6 Smartphone Overall Session Time [s] 1,0 1,1 1,2 Smartphone Overall Session Time [s] 1,2 1,2 1,6 Qualifier [%] 100,0 99,6 99,6 Qualifier [%] 99,5 99,1 97,1

HTTP 5MB DL Average Session Time [s] 1,6 1,8 3,4 HTTP 5MB DL Average Session Time [s] 3,2 2,7 5,9 Smartphone 90% faster than [Mbit/s] 17,8 17,9 5,9 Smartphone 90% faster than [Mbit/s] 6,9 9,4 3,9 10% faster than [Mbit/s] 94,6 78,6 61,9 10% faster than [Mbit/s] 68,1 77,8 49,4 Qualifier [%] 99,6 99,6 99,6 Qualifier [%] 99,5 99,5 97,2

HTTP 2500KB UL Average Session Time [s] 1,6 1,9 2,1 HTTP 2500KB UL Average Session Time [s] 2,9 3,0 4,0 Smartphone 90% faster than [Mbit/s] 9,5 7,2 5,7 Smartphone 90% faster than [Mbit/s] 4,2 3,8 2,3 10% faster than [Mbit/s] 36,9 28,0 32,5 10% faster than [Mbit/s] 26,6 26,9 28,3 Qualifier [%] 99,6 100,0 99,6 Qualifier [%] 99,6 99,1 99,3 Average Data Rate [Mbit/s] 80,7 73,4 40,0 Average Data Rate [Mbit/s] 43,4 53,8 28,4 HTTP DL FDTT HTTP DL FDTT 90% faster than [Mbit/s] 24,8 19,5 7,0 90% faster than [Mbit/s] 8,4 10,2 3,6 10% faster than [Mbit/s] 147,0 142,0 84,2 10% faster than [Mbit/s] 98,5 109,3 67,3 Qualifier [%] 100,0 99,6 99,3 Qualifier [%] 99,1 98,2 94,9 Average Data Rate [Mbit/s] 30,8 25,7 24,7 Average Data Rate [Mbit/s] 19,3 20,3 16,4 HTTP UL FDTT HTTP UL FDTT 90% faster than [Mbit/s] 10,5 7,7 5,9 90% faster than [Mbit/s] 5,5 4,1 2,2 10% faster than [Mbit/s] 54,6 44,5 47,3 10% faster than [Mbit/s] 36,1 38,3 36,1 Qualifier [%] 100,0 99,6 99,6 Qualifier [%] 98,4 96,5 91,7 YouTube Start Time [s] 1,1 1,2 1,5 YouTube Start Time [s] 1,3 1,4 1,8 AVG Resolution [p] 919 921 905 AVG Resolution [p] 914 912 873 Qualifier [%] 100,0 100,0 99,3 Qualifier [%] 97,2 96,3 91,8 YouTube Live YouTube Live Start Time [s] 1,3 1,4 1,5 Start Time [s] 1,4 1,5 1,9 Smartphone Smartphone AVG Resolution [p] 1033 1037 1017 AVG Resolution [p] 1028 1026 971

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Crowd KPI overview Achieved values of all networks under test in each of the relevant Crowd Key Performance Indicators (KPIs) for the categories “Broadband Coverage”, “Download Speed” and “Latency”.

Category KPI name Unit Vodafone MEO NOS Coverage Excellence [%] 61,9 61,0 65,3 Broadband Coverage Time on broadband [%] 95,9 90,9 94,3 Basic internet class [%] 93,2 91,1 92,3 Download Speed HD video class [%] 75,3 70,2 72,5 UHD video class [%] 15,8 14,2 12,1 Gaming class [%] 90,2 78,8 90,5 Latency OTT voice class [%] 98,0 95,8 95,9

16 umlaut SE Am Kraftversorgungsturm 3 · 52070 Aachen · Germany

Hakan Ekmen · Chief Executive Officer Telecommunication cell +49 151 571 33 235 · [email protected] www.umlaut.com