Covid-19 Safety Regulations Uae • Oman • Jordan

COVID-19 SAFETY REGULATIONS UAE • OMAN • JORDAN

Updated on 6 September 2021 PRIORITIZING SAFE TRAVELS WITH DESERT ADVENTURES

During March of 2020, Desert Adventures proactively implemented enhanced safety measures across all aspects of our business to ensure we were completely prepared to safely welcome our guests into our destinations once international travel resumed. In addition, we have adhered to the guidelines set up by each of our destinations’ health and tourism authorities, who have spared no effort in ensuring the safety of all residents and tourists alike.

The United Arab Emirates has been open to international tourism since July 2020 and has so far managed to keep the spread of COVID-19 under control due to its robust healthcare system and mandatory safety rules across all institutions. The UAE also has the highest vaccination rate in the world with over 75% of the population and counting fully vaccinated already. The UAE has also opened its visa application everyone who is fully vaccinated passengers irrespective of their origin country. These include passengers The World Travel & Tourism from countries that still face travel restrictions (India, Nepal, Nigeria, Pakistan, Sri Lanka and Uganda). Council (WTTC), has awarded Abu Dhabi has also removed all quarantine restrictions for all fully vaccinated passengers, including their global safety assurance those coming from red list countries. stamp to the Kingdom of Jordan and various emirates in the UAE, The Sultanate of Oman has officially opened its borders to international visitors from all over the world which include Dubai, Abu Dhabi, on September 01, 2021. However, all visitors entering the country must be fully vaccinated and present Ras Al Khaimah, and Sharjah. an approved vaccination card which includes a QR code. Safety regulations such as mask mandates, Click here for further details social distancing and capacity regulations are being enforced across all public spaces.

The Kingdom of Jordan is currently open to international travel and has resumed all tourist activities within the country. They have also removed their previously-mandated quarantine restrictions and IMPORTANT have eased other restrictions to facilitate tourism and other activities. Note, passengers from India are A Covid-19 supplementary rate has been currently not allowed to enter the country until further notice. added to our Transfer and Guided Tour services, in order to ensure the feasibility While our enhanced safety measures were a direct response to the Covid-19 pandemic, we plan to of our enhanced safety procedures. For continue our elevated hygiene program post the pandemic. Our staff have been trained on how to keep details on rates and further information themselves and our guests safe while they are in our care. Our objective is and has always been to please get in touch with our team at provide our guests with the best experiences in Arabia, while ensuring their safety and comfort. [email protected]. COVID-19 SAFETY REGULATION GUIDE

A. Enhanced Safety Measures Implemented By Desert Adventures D. Safety Protocols & Regulations In Oman

6. Major Attractions, Theme Parks & more | 19 NEW UPDATES 7. Retail & Dining | 20 NEW UPDATES 8. Excursions | 21 ENHANCED SAFETY MEASURES IMPLEMENTED BY DESERT ADVENTURES A. Enhanced Safety Measures Implemented By Desert Adventures

1. Staff Safety Procedures The following safety procedures have been mandated upon all Desert Adventures operational staff (Airport Reps, Drivers, Hotel Reps and Tour Guides) in UAE, Oman, and Jordan.

Daily temperature checks All staff are trained on essential Mask and gloves will be Staff are provided with are conducted before the preventative measures (i.e. worn by staff at all times a daily supply of hand start of each shift frequent handwashing; not sanitizers touching their face; maintaining a safe distance)

Desert Adventures Tourism | Covid-19 Safety Regulations Page 5 A. Enhanced Safety Measures Implemented By Desert Adventures

2. Guest Arrival Safety Procedures The following standardized measures will be implemented upon the guest arrivals at all airports in the UAE, Oman, & Jordan:

Our airport reps will be waiting Each guest will be handed Guests will be handed a sealed Guests will be guided towards in the designated arrival zone masks, gloves and hand welcome package containing their vehicle transfer while with our clear signage in order to sanitizers. only the necessary vouchers, ensuring adequate physical greet guests while maintaining itineraries and information distance. the recommended distance. regarding their trip.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 6 A. Enhanced Safety Measures Implemented By Desert Adventures

3. Vehicle Safety Measures In compliance with the directives set out by the federal health authority in the UAE, all transfers operated by Desert Adventures will undergo the following safety procedures

All vehicles are disinfected daily by trained Private vehicles are disinfected before and Boarding and seating procedures on staff using the highest grade materials. A after each transfer. Sufficient disinfectant coaches, & buses will ensure there is dedicated team of supervisors will ensure materials have been stored in each vehicle sufficient distance between each guest/ the cleanliness of each vehicle before for daily use. family at all times. operation.

Passengers will be advised to always keep Drivers will assist the passengers in Additional sanitizers are available inside all their masks and gloves on when utilizing minimizing their touch points while entering private vehicles. our transfer services. and exiting the vehicle.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 7 A. Enhanced Safety Measures Implemented By Desert Adventures

4. Vehicle Capacity Restrictions In compliance with the federal authorities in the UAE, Oman, and Jordan, all vehicles operated by Desert Adventures will enforce the following capacity limits, which will be implemented until further notice.

Private Car / Luxury Sedan / VVIP Sedan MPV / SUV (4x4) Stretch Limo Maximum of 2 passengers are allowed Maximum of 3 passengers are allowed Maximum of 5 passengers are allowed per vehicle per vehicle per vehicle

Mini Bus Coaster / 20-seater bus Coaches / Shared Shuttle Transfers (SIC) Maximum of 6 passengers are allowed Maximum of 9 passengers are allowed Vehicles are allowed to operate at a per vehicle per vehicle maximum of 50% capacity

Desert Adventures Tourism | Covid-19 Safety Regulations Page 8 HOTELS & RESORTS SAFETY COMMITMENT PROGRAMS B. Hotels & Resorts - Safety Commitment Programs

1. International Hospitality Groups Desert Adventures is a key partner to the following international hospitality groups and hotel brands in the Middle East region, each of whom have launched their respective health & safety program across all of their properties worldwide.

The ALL SAFE program launched across 5,000 Part of Minor Hotel group, Anantara Hotels & All 250+ properties under Barcelo have Hilton has partnered with RB, makers of properties that include Sofitel, Fairmont, Resorts have launched the “Stay With Peace launched the “We Car About You Program” Lysol® & Dettol®*, to Launch the Hilton Movenpick, Novotel and many more. Of Mind” program specifically for their brand. Click here to learn more CleanStay program across 6,000+ properties. Click here to learn more Click here to learn more Click here to learn more

Hyatt’s Global Care & Cleanliness Commitment The IHG Way Of Clean program, launched Jumeirah’s standards are a notch above Kempinski launched the White Glove Service includes a global accreditation process in 2015, has been expanded to include the rest having been awarded the first ever to showcase their elevated standards for through a council for all of it properties enhanced safety protocols for Covid-19. Bureau Veritas Safeguard Label. safety and luxury across all their properties. Click here to learn more Click here to learn more Click here to learn more Click here to learn more

Developers of Atlantis and One&Only resorts, Marriott formed a Cleanliness Council to Radisson has partnered with SGS, a leading The Shangri-La group launched their health the group has appointed specialized safety redefine their cleaning and safety standards inspection & certification company to & safety commitment program - “Shangri-La officers in each of their hotels and resorts. across all 7,300+ properties. develop an enhanced set of safety protocols. Cares” in line with their brand standards. Click here to learn more Click here to learn more Click here to learn more Click here to learn more

Desert Adventures Tourism | Covid-19 Safety Regulations Page 10 B. Hotels & Resorts - Safety Commitment Programs

2. Local Hotel Brands The following locally-established hotel brands in each of our destinations have made heightened efforts to ensure a safe environment for their guests, in addition to implementing the guidelines set out by local government health and tourism authorities.

UAE ONLY UAE, OMAN & JORDAN UAE ONLY UAE ONLY

UAE’s own premier hotel group, Emaar One of the largest Middle East based All JA hotels and resorts have been certified The ultra-luxurious, Palazzo Versace has Hospitality partnered with Boecker® to develop hospitality groups, Rotana launched their “Safe by Dubai’s official safety authority and have elevated their safety and cleaning procedures a comprehensive safety program for all of their Space” program to enhance their safety and received the Safe Travels stamp from WTTC. to highest levels, while still ensuring their hotels, which include Address Hotels, Vida disinfection procedures. Click here to learn more signature opulence is unaffected. Hotels, Rove Hotels and Palace Downtown. Click here to learn more Click here to learn more Click here to learn more

UAE ONLY UAE & OMAN UAE & OMAN

The famed Las Vegas resort has launched its The Chedi has taken all appropriate measures The Mysk hotel group has launched “Shaza own safety program, “The Chariot Program”, in to ensure a safe environment for their guests in Assures” safety program to reassure guests of its luxurious properties in Dubai. all of their properties. their commitment to safety and comfort. Click here to learn more Click here to learn more Click here to learn more

Desert Adventures Tourism | Covid-19 Safety Regulations Page 11 UNITED ARAB EMIRATES GOVERNMENT REGULATIONS & SAFETY GUIDELINES C. UAE - Government Regulations & Safety Guidelines

1. Summary + Official Circulars With one of the highest testing rates per capita in the world, proactive preventative measures, an extensive national disinfection program, and technologically-advanced safety controls, the UAE’s National Emergency Crisis and Disaster Management Authority has effectively prioritized the safety of the country’s residents and visitors. The authority issued detailed health and safety guidelines prior to allowing the resumption of all trade, tourism and leisure activities. Additionally, local tourism authorities for individual emirates have also issued safety protocols for all activities within the tourism ecosystem. Note: Face masks are mandatory in all public places and fines may be imposed on those who violate public safety regulations.

Dubai officially reopened its borders to international tourists LATEST UPDATE! Abu Dhabi has lifted its quarantine restrictions on 07 July 2020, after the successful implementation of safety for fully vaccinated passengers, irrespective of whether they protocols, that are in line with international standards, across arrive from a green country or not. However, passengers all sectors, which specifically included all tourism-related arriving from countries not on the Green List will have to activities. Most recently, Dubai has relaxed various restrictions perform a second PCR test on day 4 and day 8 of their stay in in regards to live events, such as concerts and dining capacity Abu Dhabi, while those coming from the Green List countries rules. They have also opened visa applications to fully have to perform their second PCR test on Day 6 only. Tourists vaccinated passengers from restricted countries as well. are still required to obtain a “Green Pass”, in order to access public spaces such as malls, theme parks, restaurants, etc). DUBAI TOURISM OFFICIAL COVID-19 CIRCULAR Click here for more details on the Green Pass system.

VIEW ABU DHABI LATEST TRAVEL GUIDELINES DUBAI TOURISM TRADE COMMUNICATION TOOLKIT

Desert Adventures Tourism | Covid-19 Safety Regulations Page 13 C. UAE - Government Regulations & Safety Guidelines

1. Summary + Official Circulars

ADDITIONAL EMIRATES

Ras Al Khaimah is the first city in the world to be certified as a Ajman and Sharjah have reopened all tourism and safe by both Bureau Veritas & WTTC. The local tourism authority commercial activities with strict guidelines. Tourist can now has worked closely with the hospitality and leisure sector fly to Sharjah International Airport directly or enter these in order to ensure the emirate is able to provide the safest emirates directly from Dubai without restriction. experience possible for all visitors. Tourist can fly in directly to Ras Al Khaimah airport or enter the emirate by road from Dubai IMPORTANT! Sharjah International airport is currently without any restrictions. requiring all passengers to provide a local UAE mobile number in order to receive the results from their PCR test As a global-first initiative, Ras Al Khaimah has become the first conducted upon arrival, and will be asked to purchase a sim city in the world to provide free PCR testing to international card if they are unable to provide a local mobile number. visitors who stay in any Ras Al Khaimah hotel for a minimum of two nights. Click on the emirate logos to view details of the local safety measures: RAK TRAVEL ADVISORY FOR INTERNATIONAL TOURISTS

Fujairah and Umm Al Quwain hotels and excursion services are following the procedures set by the UAE government.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 14 C. UAE - Government Regulations & Safety Guidelines

2. Entry Requirements & Health Screening Procedures • All passengers flying into the UAE from any destination, including those on transit ENSURE YOUR GUESTS ARE flights, must present a negative COVID-19 PCR test certificate that has been issued by an INSURED BEFORE THEY accredited laboratory within 72 hours prior to boarding the flight. TRAVEL • The following list of designated laboratories have been approved by UAE’s immigration authorities. In addition, the following online portal will help passengers determine their closest authorized facility. For countries that are not included, it is recommended to check with the local airline office for approved facilities. • Passengers travelling to Dubai from a select list of countries, are required to take a second PCR test upon arrival at DXB/DWC airport. Click here for details on Dubai’s entry procedures. • Passengers from all countries arriving in Abu Dhabi, Sharjah and Ras Al Khaimah will be In a first-of-its-kind initiative, Emirates tested once again at the airport. Airlines is offering its passengers multi- risk insurance with purchase of their • LATEST UPDATE! All fully vaccinated passengers from countries that were previously tickets. Click here for details. on the restricted list (India, Nepal, Nigeria, Pakistan, Sri Lanka and Uganda) are now allowed to apply for tourist visas to the UAE. This update also applies to Abu Dhabi, where fully vaccinated passengers arriving from countries not on the “Green List” can now enter the emirate without facing any quarantine restrictions. To increase traveller confidence to Dubai, Fly Dubai has also launched a • Additional PCR testing is required for all tourists visiting Abu Dhabi, who plan to stay similar travel insurance scheme. Click longer than 4 days. Click here to view complete entry procedures for Abu Dhabi. here for details. • Passengers who are not fully vaccinated by an internationally approved Covid-19 vaccine will continue to face entry restrictions based on the country they are arriving from. • Passengers are responsible for any medical or quarantine costs that is not covered Etihad airlines has launched their own through their insurance policy. Covid-19 coverage, which is valid for travel until 30 September 2021. Click here for details.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 15 C. UAE - Government Regulations & Safety Guidelines

3. PCR Testing For Tourists Departing The UAE Prior to boarding their return flight, passengers may face additional screening procedures based on their destination, which can include PCR testing within a certain time period. UAE has one the largest and most advanced network of healthcare facilities in the region, which offer internationally-recognized PCR tests. Click here to view Desert Adventures’ list of recommended testing facilities in each region of Dubai and the rest of the UAE. All of these facilities welcome international visitors, who only require their passports in order to be tested. Cost per test ranges from USD 40 to 100, depending on the facility. Please note, waiting times to be tested can take up to 1 hour depending on the facility. Test results can take up to 48 hours to be released. Click here to view all authorized PCR testing facilities in the UAE on Google For more information, passengers can call the following dedicated hotline numbers: Maps Department of Health: 800-1717 For International Callers: +971 800 1717 (international calling chargers may apply) What happens if a passenger is In-Resort Testing (Min 2 Pax Required) tested positive for Covid-19? Take away the hassle of visiting a medical center with Desert Adventures’ in-resort PCR • Passengers will be quarantined for a minimum testing option. Having partnered with one of Dubai’s leading international hospitals, of 10 days. guests staying in any Dubai hotel can take advantage of this service, where a highly • Passengers must follow all advice given to them by the UAE health officials. trained mobile medical unit will conduct the PCR test within their own hotel room. • Depending on the severity of the case, Guests who test negative will receive a certificate that can be presented at the airport hospitalization may be required. upon check-in. • Passengers are responsible for all costs related to any medical services and quarantine Test Results delivered between Test Results delivered between procedures and are required to be insured, 24- 48 hours | USD 68 per person 12-24 hours | USD 90 per person prior to travel.

Requests for single-pax testing will be charged at minimum rate for 2 pax.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 16 C. UAE - Government Regulations & Safety Guidelines

4. Airports & Flights On September 23rd, 2020, all airports in the UAE resumed entry to international visitors. Over 90 destinations are connected through Emirates, Etihad, Air Arabia and Fly Dubai, with almost all pre-pandemic air routes having resumed operations. Click here to view the most up-to-date information regarding worldwide travel requirements. All airports in the UAE have implemented strict safety protocols such as protective plexiglass barriers at check-in and immigration counters, thermal and temperature screening, social distancing markers and increased levels of sanitization in compliance with international standards. Protective masks are mandatory for passengers inside all UAE airports and flights. For more information on UAE airport procedures and safety measures, click on the following links: Dubai Airports (DXB + DWC) • Abu Dhabi Airport (AUH) • Sharjah Airport (SHJ) UAE’s official airlines have also published their enhanced safety measures to reassure guests that their health is of the highest priority when flying with them. Click on the links below to learn more: Emirates Airlines • Etihad Airways • Air Arabia

IMPORTANT! • Negative PCR tests issued within 72 hours and medical insurance are required for all flights entering the UAE through any point of entry. Airport Arrival Procedures In Dubai With • Abu Dhabi is enforcing a mandatory quarantine period for unvaccinated foreign Enhanced Safety Procedures visitors entering Abu Dhabi, except for those on the “Green List”. Click here for Source: Visit Dubai Youtube Channel details.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 17 C. UAE - Government Regulations & Safety Guidelines

5. Hotels On June 5, 2020, the National Emergency Crisis and Disaster Management Authority launched an integrated health and safety advisory for all hotel establishments across the country which include the following mandatory protocols: • All hotel staff that is not fully vaccinated will undergo a PCR test every 15 days. • Infrared temperature scanners will be provided along with thermal cameras, with the staff’s body temperatures checked multiple times per day. • Hotel establishment premises will be sanitized regularly following the Government standards of sanitization and disinfection program, which will be documented and reported to the authorities in accordance with regulations. • All hotel establishments have to dedicate isolation rooms near their main entrances where any guests exhibiting virus symptoms are to be isolated immediately. • Personal Protection Equipment (masks & gloves) are mandatory for all staff and guests in all common areas of the premise. Hand sanitizer or disinfectant will be placed and marked clearly around the hotel. • Social distancing (minimum 2 meters between individuals) is to be applied at any queuing location. • Restaurants, cafes, gym halls, and swimming pools will have a predetermined cap on capacity. Users of these facilities may have their temperatures checked before entry. • Swimming pools and beaches must be sanitized regularly and hotels must erect signs reminding guests about physical distancing. Beaches must be divided into sections to avoid overcrowding. Each section of the beach will have a maximum capacity. Hotel Stay in Dubai With Enhanced Safety Procedures Source: Visit Dubai Youtube Channel

Desert Adventures Tourism | Covid-19 Safety Regulations Page 18 C. UAE - Government Regulations & Safety Guidelines

6. Major Attractions, Theme Parks & more As of September 15th, 2020, the UAE government authorities have Additionally, the following attractions and theme parks have allowed the reopening of all tourist attractions, amusement parks, issued their own safety measures for visitors. Click on the water parks, museums, outdoor sporting activities, public beaches, links to learn more: recreational areas, cinemas, fitness clubs and spas across the UAE with enhanced safety protocols. (see page 13 for details on each DUBAI ABU DHABI emirate’s reopening procedures). • At The Top, Burj Khalifa • Ferrari World Abu Dhabi • Atlantis The Palm, Dubai • Yas Waterworld In general, the following protocols have been mandated across all • Dubai Aquarium & • Warner Bros. Abu Dhabi activities: Underwater Zoo • Yas Marina Circuit • Masks are mandatory for all visitors. • Dubai Dolphinarium • Louvre Abu Dhabi • Thermal temperature screenings will be conducted upon entry or • IMG Worlds Of Adventure • Qasr Al Hosn Museum prior to the activity. • La Perle • CLYMB Abu Dhabi • Frequent sanitization of high touch-point areas is mandatory. • Ski Dubai • 2m social distancing guidelines will be enforced in queuing zones • VR Park IMPORTANT! Abu Dhabi’s Green and other areas of gathering. Pass system allows access to • Maximum capacity limits will be applied for indoor spaces, park theme parks only to those who are rides and other areas of gathering. fully vaccinated

DUBAI & MUCH HAS MORE REOPENED

Water Parks Beaches Museums Outdoor Sports Golf Courses

Desert Adventures Tourism | Covid-19 Safety Regulations Page 19 C. UAE - Government Regulations & Safety Guidelines

7. Retail & Dining All retail and dining establishments across the UAE are fully operational, with strict safety guidelines in place. This includes all shopping malls, individual retail stores, souqs, dine-in restaurants, food courts, cafes, bars, beach clubs, lounges, and shisha cafes. Night clubs have not yet been permitted to open. All retail and dining establishments are enforcing the following protocols: • Thermal temperature scanner installed at all entrances • Availability of hand sanitizers in all areas • Enforcing the use of face masks for all staff and visitors • Instructional markers notifying visitors of social distancing requirements • Separate doors for entrance and exit (For malls and large retail outlets only) In addition, all dining establishment must adhere to the following government- mandated safety guidelines: • Restaurants can seat a maximum of 10 people per table. • Dining tables must be distanced 3m apart or be separated by dividers. • All food contact equipment, surfaces and utensils are to undergo deep sanitization prior to food preparation for the public and after each use. • Staff are mandated to wear mask and gloves at all times. • Alcohol can only be served with food at the table. Patrons are not allowed to stand by the bar. • Buffets require attendants to serve customers, while maintaining physical distance. • Bars and pubs are now open and entertainment activities can be held in Retail Experiences In Dubai With accordance to the latest safety guidelines. Enhanced Safety Procedures • IMPORTANT! Abu Dhabi’s Green Pass system restricts access to all public Source: Visit Dubai Youtube Channel spaces such restaurants, malls, etc .only those who are fully vaccinated.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 20 C. UAE - Government Regulations & Safety Guidelines

8. Excursions All major excursion activities in UAE have been permitted to resume operations, following the implementation of strict safety protocols, which include contactless temperature screenings prior to activity; compulsory wearing of masks for all staff and guests; daily sanitization of high touchpoints and disinfection of vehicles, planes, boats, etc. after each use; 2m social distancing between individuals/groups of people and staff; and availability of free hand sanitizers across premises and vehicles, aircrafts, boats, etc. Below are additional regulations per excursion activity. Refer to page 13 for further details.

DESERT DHOW SAFARIS CRUISES • Due to vehicle capacity restrictions, only 2 • Buffets should be served by an attendant, passengers can be seated in an individual while always maintaining 2m distance. SUV. A maximum of 5 passengers can be • Live entertainment can only include single seated in the vehicle if they are from the performers. same family. • Shishas cannot be shared. AERIAL EXPERIENCES SEA EXPERIENCES • Capacity limits apply for all aerial experiences. Helicopter rides & Seawings • Capacity limits for boats, yachts, etc. are flights are limited to 4 pax per flight. approx 50% of total capacity. • No lounge services will be provided. • Max 1 person per jet ski/kayak. Platinum Heritage Safety Standards Across Their Adventure Activities NOTE: Persons with medical conditions, chronic diseases or respiratory illnesses are refrained Source: Platinum Heritage Youtube Channel from taking part in any of the any of the above activities.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 21 SULTANATE OF OMAN GOVERNMENT REGULATIONS & SAFETY GUIDELINES D. Oman - Government Regulations & Safety Guidelines

1. Summary Oman’s response to the Covid-19 pandemic was immediate and comprehensive, having started with strict lockdown measures, which grounded flights and restricted internal movement. An extensive national disinfection program was launched at the start of the lockdown period that lasted for over 3 months. Oman has implemented robust safety and screening measures across all sectors to ensure everyone within its borders can safely conduct all activities. Oman’s healthcare system is one of the finest in the world, having provided world-class care to patients who have tested positive for Covid-19, and ensuring quarantine facilities are of the highest grade. Further updates on the government’s response to the pandemic can be found on Oman’s Ministry Of Health’s website.

LATEST UPDATE! The Supreme Committee of Oman has announced the resumption of international to and from the country starting from September 1, 2021.

Oman Tourism Board Reopening Announcement Message Source: Experience Oman

Desert Adventures Tourism | Covid-19 Safety Regulations Page 23 D. Oman - Government Regulations & Safety Guidelines

2. Enhanced Entry Requirements (UPDATED) As of September 02, 2021 passengers entering the country will be required to follow the below procedures: • All travelers coming to the Sultanate of Oman are required to present a Covid-19 vaccination certificate that includes a QR Code and states that they have received 2 doses of one of the following approved vaccines: Pfizer BioNTech, Oxford AstraZeneca, Covisheild AstraZeneca, Sputnik, Sinovac, Moderna, and Sinopharm, or a single dose of Johnson & Johnson. The last dose is required to have been taken at least 14 days prior to arrival in Oman. • All travelers who present a pre-travel negative PCR test (taken within 96 hours of arrival for long-haul flights and 72 hours for flights shorter than 8 hours) are exempt from quarantine upon arrival in Oman. Those who do not perform a PCR test will be required to perform one at the airport in Oman upon arrival, and will have to quarantine until their test results have been issued. • Before boarding the aircraft, all passengers must pre-register themselves on the eMushrif Platform to upload the vaccine certificate as well as the COVID-19 PCR certificate, both of which must contain QR Codes. A registration fee (USD 6.5) is applicable when registering each passenger on the platform. • Travelers below 18 and passengers with medically confirmed health conditions that prevents them from taking the vaccination are exempt from presenting COVID-19 vaccine certificate and PCR test certificate.

Click here to view the most up-to-date entry requirements into Oman. Oman Airports’ Safety Measures Ahead Of Resuming Operations Source: Times Of Oman

Desert Adventures Tourism | Covid-19 Safety Regulations Page 24 D. Oman - Government Regulations & Safety Guidelines

2. Airports & Flights

Currently all international airports in Oman are operating with full operational capabilities, after having implemented advanced safety protocols with include thermal screenings, PCR testing facilities, and high-grade sterilization equipment.

Oman Air has taken great measures to ensure passenger safety is a top priority, having and increased their flight network with more destinations to be added in the near future. Currently, all airlines operating out of Oman are limited to 2 - 5 scheduled flights per week, until further evaluations of travel safety are complete.

To enhance traveller confidence in the destination, Oman Air has introduced its own free Covid-19 coverage program for all of their passengers who book their tickets by 31 March 2021.

Click here to view Oman airports’ passenger travel guide. Click here to view Oman airports’ travel checklist for passengers

Oman Air Health & Safety Measures For Passengers & Staff Source: Oman Air

Desert Adventures Tourism | Covid-19 Safety Regulations Page 25 D. Oman - Government Regulations & Safety Guidelines

3. Hotels, Restaurants, Cafes & Malls On June 20th, 2020, Oman’s Ministry of Tourism issued detailed safety guidelines for the hospitality sector, in order to prepare the industry for the return of tourism. The following general guidelines are applicable to all hotels, resorts, restaurants, cafes and malls in Oman: • Contactless temperature screenings must be conducted upon entry into all establishments. • Clear signage with safety instructions must be displayed at the entrance. • Hand sanitizers must be made available in commonly accessible areas, such as entrances, corridors, near elevators, etc. • Guests are required to always wear a mask in all common areas of an establishment. • Staff are required to always wear mask and gloves, maintain a minimum 2m physical distance from guests at all times, and be trained on preventative measures to ensure guest and staff safety at all times. • Floor signage must be clearly displayed in all common areas and queuing zones, that indicates the minimum distance required between each individual/group. • Elevators must clearly indicate maximum capacity restrictions in order to adhere to social distancing guidelines. • Cash payments must be kept to a minimum. • Any suspected cases should immediately be isolated, while ensuring they wear the required personal protection equipment and be transported to the Anantara Al Jabal Al Akhdar Resort nearest health facility as quickly as possible. Covid-19 Precautionary Measures Source: Anantara Al Jabal Al Akhdar Resort

Desert Adventures Tourism | Covid-19 Safety Regulations Page 26 D. Oman - Government Regulations & Safety Guidelines

3. Hotels, Malls, Restaurants & Cafes

The following safety measures have been specifically issued to all hotels and resorts in Oman:

ENTRANCE ROOM PROCEDURES • Number of entrances should be reduced to ensure controlled • All paper and publication materials should be removed from flow and screening of all guests entering and exiting the rooms and room supplies must be reduced to only essential property. items. • Guest luggage must be sterilized upon arrival and prior to • After the guest has checked out, the room should be out of departure from the hotel service for a minimum of 24 hours, during which time it must • Guests who do not wear a mask are prohibited from entering be treated, sterilized and reviewed by an authorized personnel the hotel premises. Provision of masks must be made available responsible for guest safety and security. at the entrance. • Utensils, glassware, dishes must be replaced with single use items, which must be effectively disposed of once utilized. LOBBY/RECEPTION • Guests are not allowed to enter the room during housekeeping • All common lounge/waiting areas must have a minimum 2m services. distance between each seat. • All shared devices and materials (magazines, phones, etc) DINING SERVICES must be removed from common areas • Hotels should utilize room service options only until dining • Reception table and electronic payment devices should be areas have been approved for operation by the municipality. sanitized after each check-in/check out procedure • Dining tables must be placed at least 2.5m from each other. • Elevator buttons should be covered in a protective wrap that • Kitchens must be cleaned, ventilated and sterilized on a daily is replaced regularly. basis and follow international standards for food safety and quality (i.e. HACCP). • Buffets are temporarily suspended.

NOTE: Recreational & fitness facilities (swimming pools, gyms, playgrounds, etc.), banquet halls and events have suspended operations until further notice.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 27 D. Oman - Government Regulations & Safety Guidelines

4. Tours & Excursions Activities On June 20th, 2020, the Ministry of Tourism - Oman issued a detailed safety guidelines to all tour operators and excursion providers in Oman.

GENERAL GUIDELINES • Contactless temperature screening must be conducted for all employees and guests prior to the start of the tour/excursion and boarding of vehicles. • Face masks are compulsory for guests at all times during the tour or activity. • Employees are required to always wear face masks and gloves at all times during the tour or excursion activity. • Employees must always ensure physical distancing, maintain proper hygiene and be trained on preventative measures when interacting with customers. • Hand sanitizers must be made available in vehicles and waiting areas, or portable sanitizers should be offered to guests . • A clear set of emergency response plans and safety measures must developed for each tour and excursion activity. • There should always sufficient quantities of cleaning and sterilization materials available during any activity. • Instructions on preventing the spread of Covid-19 during tours and excursions must be distributed to tourist before the start of the activity. • Tours and activities that involve provision of food and beverages, must ensure social distancing between individuals and groups while serving food. Buffet Latest Tourism Campaign From Oman system is prohibited. Food safety procedures must be followed as instructed Post Lockdown Period for restaurants and cafes. Source: Experience Oman

Desert Adventures Tourism | Covid-19 Safety Regulations Page 28 D. Oman - Government Regulations & Safety Guidelines

4. Tours & Excursions Activities

GUIDED TOURS TOURIST ATTRACTIONS, MUSEUMS, ETC. • Transport vehicles must be sterilized before each tour. • Ensure ticketed entries have been purchased in advance, and • Vehicle capacity regulations must be followed when entry requires minimal touching of surfaces or tickets. organizing tours. Areas that are subject to frequent touching • Frequent cleaning of all high touchpoint areas (doors, chairs, must be sprayed with disinfectant regularly. etc) is mandatory. • Buses must have ventilation system cleaned weekly. • Tours that require microphones and earphones must be • Disposable seat covers and headrests are recommended sterilized after each use. for all transport vehicles • Small tour group sizes are recommended to maintain physical • Group tours should be kept at small numbers to ensure distancing. physical distancing is possible at all times during the tour. • Cash payments must be reduced to an absolute minimum. • All common use items must be made unavailable during group tours (water coolers, pens, etc.) Individual water bottles and pens must be provided to guests.

ADVENTURE ACTIVITIES Contact details for all guests on the tour will be • All equipment and adventure vehicles (dune buggies, jet ski, recorded by each tour and excursion provider etc.) must be disinfected after each use and guests will be instructed to call a dedicated • Only one group member can help a tourist put on safety number should they feel unwell within two weeks equipment if required. of attending the tour or excursion activity • A three day gap between use of equipment by each guest is recommended, if possible.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 29 KINGDOM OF JORDAN GOVERNMENT REGULATIONS & SAFETY GUIDELINES E. Jordan - Government Regulations & Safety Guidelines

1. Summary Jordan went through one of the strictest lockdown restrictions in the region, which has allowed the country to keep the spread of the virus under relative control. The Ministry of Health and Royal Medical Services continue to actively monitor the situation and are working with the World Health Organization and other international partners, to ensure travel into the country is one of the safest in the world. Upon announcing the reopening of the borders, Jordan was awarded with the Safe Travels Stamp from the World Travel & Tourism Council (WTTC). All major tourism activities including the hospitality and retail sector are operational with strict safety guidelines that have been issued by the Ministry Of Tourism and Antiquities. Restaurants and major tourist sites are currently operational with a 50% capacity limit. Masks, social distancing and temperature checks are mandatory in hotels, restaurants and attractions. LATEST UPDATE After June 15th 2021, fully vaccinated people who have received their complete doses are exempted from the curfew restrictions and are free to roam during curfew hours (11 pm - 6am). IMPORTANT! Foreign Passengers traveling to Jordan from India are required to stay 45 days outside India before arrival to Jordan.

Jordan Tourism Board Covid-19 Updates

Safety Procedures For The Entire Visitor Journey Jordan Campaign For Return Of Tourism Source: Visit Jordan Enhanced Operating Procedures for Jordan’s Tourism & Hospitality Sector

Desert Adventures Tourism | Covid-19 Safety Regulations Page 31 E. Jordan - Government Regulations & Safety Guidelines

2. Enhanced Entry Requirements

PRIOR TO DEPARTURE UPON ARRIVAL • Conduct a PCR test with a negative result from an accredited • All passengers above 5 years old must take PCR test upon facility within 72 hours arrival • An advanced e-payment for a PCR test that will be conducted • Passengers who test positive will be isolated for a period set upon arrival must be made prior to departure. Payment for by the Jordan health authorities the test must be made directly to arrival airport lab portal: • All Passengers must comply with health & safety standards • Queen Alia International Airport – Amman (AMM): (masks and social distancing) https://registration.questlabjo.com/

• King Hussein International Airport – Aqaba (AQJ): The following requirements apply on passengers with full https://COVID19.biolab.jo course vaccination arriving to Jordan from these countries • Valid medical insurance is required. (Australia, Bahrain, Canada, China, EU, Japan, KSA, Kuwait, Malaysia, Morocco, New Zealand, Oman, Qatar, Russia, South Korea, Taiwan, Tunis, Turkey, UAE, UK, and USA): DURING BOARDING 1. Negative PCR test conducted within 72 hrs. prior to • Negative PCR test certificate must be presented at the check- scheduled arrival time to Jordan from the first embarking in counter. Airline is responsible for verifying if PCR test was airport. PCR test is not required upon arrival. conducted with 120 hours prior to boarding. 2. Medical certificate proving that full course of vaccination • QR code / payment receipt for OCR test upon arrival must has been completed to be shown to airlines either in be displayed at the check-in counter paper or electronic copy. • Proof of Medical insurance must be shown at the check-in 3. Register on the platform Visit Jordan to get QR code. counter 4. Submit passenger health declaration and locator form in the counter before boarding Click here to view the latest entry requirements from Jordan.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 32 E. Jordan - Government Regulations & Safety Guidelines

3. PCR Testing In addition to getting tested for Covid-19 in their home country within 120 hours prior to departure, passengers will have to undergo a second PCR upon arrival at Queen Alia International Airport or King Hussein International Airport. The cost of the test is approximately USD 40 per person and will conducted on all passengers above the age of 5. A payment must be made in advance through the following links, based on the arrival airport: Queen Alia International Airport – Amman (AMM): https://registration.questlabjo.com/

King Hussein International Airport – Aqaba (AQJ): https://COVID19.biolab.jo Click here to view a list of Jordan’s accredited hospital facilities After successful payment a QR code and payment receipt will be generated and must be presented at the check-in counter prior to departure. Queen Alia International Airport has 11 units for virus tests as well as 22 labs, with the What happens if a passenger is capacity to conduct 260 tests per hour and 6,000 tests per day. Test results can take 2-5 tested positive for Covid-19? hours to be released, during which time the passenger will have to wait in the airport until they receive a negative result. At the end of the mandatory home quarantine, • If the PCR result upon arrival is another PCR test is required at the travelers own expense. Once a negative result is positive then the traveler will have received on the third test, the quarantine period will end. to self-isolate for a minimum of 10 days until they are tested negative. For more information, on entry requirements and testing facilities, passengers can call the following numbers: Ministry of Health Hotline: 111 (Toll-free within Jordan) For International Callers: +962 6500 2099 (international calling chargers may apply) or visit the following website: www.visitjordan.gov.jo

Desert Adventures Tourism | Covid-19 Safety Regulations Page 33 E. Jordan - Government Regulations & Safety Guidelines

4. Airports & Flights Jordan has prepared extensively for the return of international flights, by having developed highly advanced screening and preventative measures which have been implemented across its airport and airline procedures. Having resumed just a handful of flights on September 8th, 2020, Queen Alia International Airport is now connected to 43 countries around the world through 26 airlines. Royal Jordanian is currently operating regularly scheduled flights to 18 destinations worldwide. The airline has also issued their safety protocols to reassure passengers of their commitment to safeguarding their health. Click here, for the latest Covid-19 related travel updates from Royal Jordanian Airlines.

Precautionary And Sanitary Measures At Queen Alia International Airport Source: qaiairport.com

Desert Adventures Tourism | Covid-19 Safety Regulations Page 34 E. Jordan - Government Regulations & Safety Guidelines

5. Hotels During June 2020, Jordan’s Ministry of Tourism & Antiquities began to issues enhanced operational guidelines for various sectors including the hospitality sector, in preparation for the lifting of restrictions and resuming tourism activities once again. The following safety measures summarizes what was issued to all hotels as a mandate in order to resume operations: • Sterilization of the entire facility before the resumption of guest arrivals, followed by the disinfection of all furniture and surfaces every hour while operational, using government-approved disinfectants. • Educating staff about good hygiene and preventative measures needed to safeguard guests, as well as instructing guests through signage about mandatory personal safety measures (mask, gloves, social distancing, etc.). • Masks and gloves must be worn by all guests and employees, and they must respect social distancing guidelines. Guests who do not comply with the mandatory safety measures will be denied entry into the hotel. • Operate the hotel at a maximum of 50%, including (day use) of the total hotel capacity for a specified time until official authorization has been provided to Jordan Hotel Association Post increase the percentage gradually, in coordination with the people in charge. Covid-19 Operational Procedures • Clinical facilities and a medical specialist must be available in all five-star hotels Click here to view the official and major tourist resorts in coordination with the Ministry of Health. guidelines put forward by the member group that comprises 500 • Daily examination of employees will be conducted, which includes temperature of Jordan’s top hotels and resorts, screenings, and ensuring employees of each shift do not meet other shifts. in collaboration with the Ministry • Hotels must oblige with any updated instructions that may be issued by the health of Tourism and Antiquities. authority.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 35 E. Jordan - Government Regulations & Safety Guidelines

6. Tours & Excursion Activities Jordan’s Ministry of Tourism & Antiquities also issued detailed guidelines for all tour and excursion operators to ensure the health and safety of tourists during any activity. In addition to mandatory wearing of masks and gloves, and following social distancing guidelines, the following requirements have been mandated for all major tour and excursion activities. For detailed safety measures, on each activity, click on the link below.

Enhanced Operating Procedures for Jordan’s Tourism & Hospitality Sector

GUIDED TOURS EXCURSIONS & ADVENTURES • Vehicles must undergo complete sanitization prior to each • All surfaces, equipment, tools and touchpoints must be use. This includes all surfaces, air ventilators buttons, chairs, sanitized hourly using effective sanitizers that have been handles and any other touchable area. A minimum 6 hour gap approved by The Ministry of Health. is recommended between each tour group. • All employees’ must be acutely aware of the dangers of • Vehicle capacity should not exceed 50% of the total capacity. coronavirus, and how and where it might spread during their Tours should not deviate from planned itineraries unless activities. there is an emergency. • Hand sanitizers and hand wash stations must be provided in • Hand sanitizer must be provided before and upon entering all all accessible locations/vehicles. tour vehicles. • Cash payments must be limited to a minimum. • Tourists are obligated to clean up after themselves, and ensure • Employees must not be suffering any respiratory conditions no materials they have used or touched are left behind. or show any mild symptoms of Covid-19. Daily test reports • Tourist information must be held by the organizing company must be provided for each employee. for a minimum of 6 months after the tour has been completed. • The tour guide is obligated to inform the epidemiology committee/police immediately if any person accompanying him suffers from high fever, coughing, sneezing, or flu.

Desert Adventures Tourism | Covid-19 Safety Regulations Page 36 Desert Adventures Tourism - UAE (Head Office) Desert Adventures Tourism - UAE (Abu Dhabi) 3rd Floor, Al Barsha Boutique Building, Office #246, Second Floor, Global Heritage Property Al Barsha 1 Business Center, Hamdan Bin Mohammed street P.O. Box 25488, Dubai, UAE P.O. Box 45377, Abu Dhabi Tel +971 4 450 4450 Tel +971 2 556 6155 Fax +971 4 450 4451 Fax +971 2 556 6955 [email protected] [email protected]

Muscat Desert Adventures Tourism - Oman Desert Adventures Tourism - Jordan Al Khawair, Shatti Al Qurum, Al Sarooj St. 5th floor, Bassam Abbasi Bldg 142, Office 503, Way 3054, Villa 4321, Mecca Street P.O. Box 809, Muscat, PC:133 P.O. Box 3688, ZIP Code 11821, Amman, Jordan Tel +968 2469 1300 Tel +962 (6) 551 1 755 Fax +968 2460 1300 Fax +962 (6) 551 1 781 [email protected] [email protected]