Application form J227-A-16-0176 OneResponse Call Assistant
Application form
Vacancy: J227-A-16-0176 - OneResponse Call Assistant Application form for 1 applicant is included in this pack.
Confidential Page 1 Application form J227-A-16-0176 OneResponse Call Assistant
Applicant List
Application Ref Name Email
AR-150-807-947 Rull, Toni [email protected]
Page 2 Confidential Application form J227-A-16-0176 OneResponse Call Assistant
Application form for AR-150-807-947
Personal Information
Email address [email protected] Title Miss Surname/Family name Rull First name Toni Middle name(s) Rameena Name in which you are registered with a professional body (if No answer given applicable) UK National Insurance number JZ056798C Address line 1 9 Glebe Way Address line 2 No answer given Address line 3 No answer given Town/City Hornchurch County/State Essex Country United Kingdom Postcode/Zip code RM11 3RL Home telephone 01708446075 Work telephone 01708797700 Mobile telephone 07516432533 Do you wish to receive updates by text message? No Preferred telephone number to be contacted on Home Are you a United Kingdom (UK), European Community (EC) Yes or European Economic Area (EEA) National? Are you an NHS Professional returning to practice? No
Confidential Toni Rull (AR-150-807-947) Page 3 Application form J227-A-16-0176 OneResponse Call Assistant
Qualifications Education & Professional Qualifications
Subject/Qualification Place of study Grade/Result Year obtained
BSc (Hons) Psychology University of Westminster 2:1 2016 Psychology A Level Havering Sixth Form B 2012 College Media Studies A Level Havering Sixth Form C 2012 College General Studies A Level Havering Sixth Form C 2012 College GCSE English Language Emerson Park School B 2010 GCSE English Literature Emerson Park School B 2010 GCSE Mathematics Emerson Park School B 2010 GCSE Science Emerson Park School B 2010 GCSE Additional Science Emerson Park School B 2010 GCSE Health & Social Care Emerson Park School BB 2010 (Double Award) GCSE Citizenship Emerson Park School B 2010
Relevant Training Courses Attended
Course title Training provider Duration Year completed
Safeguarding Adults and Yellit 1 Training by Lance Abuse Awareness Tilley 7 hours CPD 2016 Fire Marshal Training Essex Fire Safety 4 hours 2016 Course Medication Awareness Training 2 Care UK Ltd 4 hours 2015 Person Centred Care Tapestry by Karen Speller 4 hours 2015 Managing Aggressive and Tapestry by Karen Speller 4 hours 2015 Challenging Behaviour Dementia Awareness Tapestry by Karen Speller 4 hours 2015 TQUK Level 3 Award in Green Cross Training 3 days 2016 First Aid at Work (QCF)
Membership of Professional Bodies Please indicate your professional registration status. I do not have the relevant UK professional registration status
Page 4 Toni Rull (AR-150-807-947) Confidential Application form J227-A-16-0176 OneResponse Call Assistant
Employment History
Start date of continuous NHS service (if applicable) No answer given Months since most recent employment ended (if applicable) No answer given Current/most recent employer (reference always required) Employer name Tapestry's Dementia Advisory Service Employer address Unit 1, Stanton Gate, 49 Mawney Road, Romford, Essex, RM7 7HL
Type of business Charity Reporting to (Job title) Information and Advise Manager Telephone 01708797700 Your job title Assistant Dementia Advisor Start date 10/2015 End date 10/2016 Grade Band 4 Salary 18064 Period of notice 1 month Reason for leaving (if applicable) Organisational and structural changes which have led to job insecurities.
Brief description of your duties and responsibilities • Ensuring that service users are provided with regular ongoing support and up to date information that meets their individual needs via telephone, home visits or on site • Liaising with the allocated Dementia Advisor and referring service users on to the appropriate services e.g. Health and Social Services and other Agencies • Retaining an efficient filing system of service user's records and update database • Calibrating service user's statistics and reports as required • Preserving relationships with other partner agencies • Arranging and facilitating of promotional events within the service and in the community Previous employer 1 of 6 Employer name Sainsbury's Employer address The Brewery, 1 The Brewery, Romford RM1 1AU
Type of business Supermarket Reporting to (Job title) Checkouts Manager Telephone 01708 753651 Your job title Checkout Supervisor, Checkout Operator and Groceries Online Shopper Start date 11/2014 End date No answer given Grade No answer given Salary 7.85 per hour Period of notice 1 week Reason for leaving (if applicable)
Confidential Toni Rull (AR-150-807-947) Page 5 Application form J227-A-16-0176 OneResponse Call Assistant
Little possibilities for career development or full time employment.
Brief description of your duties and responsibilities • Providing excellent customer service in a friendly and polite manner • Dealing with any queries, inquiries and complaints effectively and professionally • Managing staff effectively to ensure that all business objectives are met consistently • Following all operational procedures for cash handling, health and safety and security to ensure the well-being of self, other staff and customers at all times • Attending daily staff briefings to give feedback on key work related issues • Maintaining a clean and comfortable store environment Previous employer 2 of 6 Employer name Archway Advertising Employer address 12 - 16 Morland House, 16 Eastern Road, Romford, Essex, RM1 3PJ
Type of business Charity Reporting to (Job title) Professional Fundraising Trainer Telephone No answer given Your job title Professional fundraiser Start date 05/2015 End date 06/2015 Grade No answer given Salary £30 per sale Period of notice 1 week Reason for leaving (if applicable) Unpredictably in regards to pay.
Brief description of your duties and responsibilities • Communicated with the donors clearly and concisely • Informed the donors about the charity, local event days and the donation scheme process • Handled donors account details and ensured they were happy with their donation scheme • Made record of donor's information e.g. names, addresses, contact details and their criteria of giving • Produced a good rapport with the donors to encourage a long-term commitment to funding Previous employer 3 of 6 Employer name Alzheimer's Society Employer address St Cedd Hall, Sims Close, Romford, Essex, RM1 3QT
Type of business Charity Reporting to (Job title) Group Facilitator Telephone 01708 739293 Your job title ‘Singing for the Brain' support volunteer Start date 01/2014 End date 05/2014 Grade No answer given Salary No answer given
Page 6 Toni Rull (AR-150-807-947) Confidential Application form J227-A-16-0176 OneResponse Call Assistant
Period of notice No answer given Reason for leaving (if applicable) To concentrate on my studies.
Brief description of your duties and responsibilities • Registered attendees and collecting admission fee • Assisted with setting up and clearing away the venue with others • Encouraged participation with the clients and their carers • Distributed leaflets, letters, song sheets and beverages to the clients and carers Previous employer 4 of 6 Employer name No answer given Employer address St. Joseph's Catholic Primary School, 115 St. Marys Lane, Upminster, Essex, RM14 2QB
Type of business Academic Reporting to (Job title) Health and Social Care teacher Telephone No answer given Your job title No answer given Start date 10/2009 End date 02/2010 Grade No answer given Salary No answer given Period of notice No answer given Reason for leaving (if applicable) Finished this course and it was unpaid.
Brief description of your duties and responsibilities During our Health & Social Care GCSE, (Double Award) our group used various methods to accumulate information for our coursework which was over a six week period. • Scheduled sessions to visit the teachers, assistants and staff • Conducted structured and semi-structured interviews and questionnaires • Supporting evaluations with psychological reports and health & social care professional's observations Previous employer 5 of 6 Employer name Junior Sports Leadership Award & Netball Leaders Award Employer address Nelmes Primary School, Wingletye Lane, Hornchurch, Essex, RM11 3BX & Emerson Park School, Wych Elm Road, Wingletye Lane, Hornchurch, Essex, RM11 3AD
Type of business Academic Reporting to (Job title) No answer given Telephone No answer given Your job title No answer given Start date 09/2008 End date 05/2009 Grade No answer given Salary No answer given
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Period of notice No answer given Reason for leaving (if applicable) Finished this course and it was unpaid.
Brief description of your duties and responsibilities Each course was completed after an academic year. The majority of teaching was placed at Nelmes Primary School, Hornchurch while other was conducted at Emerson Park School, Hornchurch. • Generated diverse, structured lesson plans and activities • Coordinated lessons among other Junior Sports Leaders within a group • Communicated aims and instructions of the session to pupils, leaders and teachers clearly and coherently • Encouraged pupils participating in sport and reinforced positive behaviour • Assessed pupils learning by referring to the learning objectives at the beginning of the session • Taught pupils the principles and procedures from a large scope of sport Previous employer 6 of 6 Employer name Fundays Playgroup Employer address 12 Maybank Avenue, Hornchurch, Essex, RM12 5SB
Type of business Playgroup Reporting to (Job title) Supervisor Telephone No answer given Your job title Child carer Start date 03/2009 End date 03/2009 Grade No answer given Salary No answer given Period of notice No answer given Reason for leaving (if applicable) I completed my placement and it was unpaid.
Brief description of your duties and responsibilities A two week work experience placement as a child carer • Presented reading, writing and literacy sessions with the children • Assisted with setting up and clearing away the work space with staff • Mediated disagreements among the children and implemented disciplinary action when instructed by a supervisor • Attended team meetings while documenting the numerous changes during the day or week • Explained and led morning and evening activities with the children • Gained a ‘Certificate of Excellence' during my work placement Employment Gaps If you have any gaps within your employment history, please state the reasons for the gaps below. No answer given
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Referees Referee 1 of 3 Type of reference Previous Employer Email [email protected] Title Ms Surname/Family name Barbara First name Low Relationship Senior Employer name Tapestry Referee job title HR Manager Address line 1 27-29 North Street Address line 2 No answer given Address line 3 No answer given Town/City Hornchurch County/State Essex Country United Kingdom Postcode/Zip code RM11 1RS Telephone 01708 796600 Fax No answer given Can the referee be approached prior to interview? Yes Referee 2 of 3 Type of reference Educational/Academic Email [email protected] Title Dr Surname/Family name Pearson First name Carol Relationship Senior Lecturer Address line 1 University of Westminster Address line 2 Department of Psychology Address line 3 115 New Cavendish Street, Town/City London County/State No answer given Country United Kingdom Postcode/Zip code W1W 6UW Telephone +44 20 7911 5000 ext Fax No answer given Can the referee be approached prior to interview? Yes Referee 3 of 3 Type of reference Current Employer Email [email protected] Title No answer given Surname/Family name Na First name Na
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Relationship HR Employer name Sainsbury's Referee job title HR Address line 1 The Brewery Address line 2 1 The Brewery Address line 3 No answer given Town/City Romford County/State Essex Country United Kingdom Postcode/Zip code RM1 1AU Telephone 0800 707 62 42 Fax Employee number: TCMLP07 Can the referee be approached prior to interview? Yes If you have applied to us within the last 3 months, are Yes you happy for us to use the references from your earlier application?
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Supporting Information
Supporting information
I am writing to apply express my interest in the OneResponse Call Assistant position advertised on jobs.nhs.uk.
I am Psychology graduate from the University of Westminster. During my studies, I have required numerous skills. This multi-disciplinary approach has provided a large scope of psychology which enhances my critical thinking, problem solving and decision-making skills by seeing things from multiple perspectives. Some assessments in psychology included presentations and group discussions which developed my communication and team-working skills. Furthermore, there is a primary emphasis on written work that is composed of critical reviews, scientific reports, bibliographies and exam essays. Skills such as self-management, planning, collecting, analysing data, forming thought out conclusions and find data to support the conclusion are gained by these assessments. Additionally, I am very computer literate and able to use the majority of information technology with ease. However, the Research Methods module allows me to get accustomed to computer software such as the Microsoft Package. Also the Statistical Package for the Social Sciences which allows my mathematical skills to grow by making calculations, drawing conclusions about the data and visually presenting the data in graphs.
My current employment has been at Sainsbury’s where my roles have been a Checkout Supervisor, Checkout Operator, Customer Service Assistant and Groceries Online Shopper. I am experienced in working in a fast-paced retail environment where flexibility and multi-tasking skills are required. I also provide excellent customer service skills whilst handling all complaints and inquiries in an effective and professional manner. Furthermore, oversee that all operational procedures are adhered to for the safety and security of staff and customers at all times. I also have the ability to mentor, lead and support individual team members in executing their duties by providing constructive feedback, praise and recognition when warranted. I am also able to clearly and quickly relay necessary information to other departmental heads regarding work related issues.
My previous employment was at Tapestry’s Dementia Advisory Service as an Assistant Dementia Advisor. I have applied a person-centred approach in providing ongoing support, information and advice to carers of individuals with dementia. I have interpersonal skills by working in partnership with other agencies as well as the other health and social care professionals to meet the holistic need of the service users. I have learned about abiding by the procedures and policies of Tapestry which includes the Data Protection Act 1998 to ensure that safety and security of both service users and clients. I have developed my leadership skills by facilitating a carers support groups, guided information groups and providing care for the ‘cared for’ groups. I have developed my record keeping skills by ensuring that my case notes are accurately recorded and the service user’s files are updated. I have also developed my organisational skills by aiding arrangement of promotional events in the community.
I also have experience in direct marketing while being a professional fundraiser for Archway Advertising. I developed time keeping skills and goal setting skills to be able to make the required number of sales within a week. I acquired account managing skills while dealing with donor’s sensitive information in an informed and safe way. I have developed a good rapport with donors to ensure that are happy with their donation scheme which increases the likelihood of them donating to the charity for the long-term.
I have also volunteered at the Alzheimer’s Society helped me develop my communication skills. I was able to communicate with seniors and health professionals from other boroughs of London. I developed my
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social skills, talking to a diverse range of individuals while creating a pleasant and safe environment for the clients.
I also did work experience at a playgroup with children between the one and three years old. I required the skills to communicate to children, carers and parents with a professional environment clearly and precisely. Simultaneously, I have acquired patience when working with children, flexibility and independence whilst on the job.
I also achieved a Junior Sports Leadership Award and a Netball Leader’s Award where I taught P.E. to primary school students. These experiences fundamentally built my leaderships skills as a sports leader. I’ve gained the capacity to create, teach and control a lesson, devise method for pupils to assess their own learning while working within a team.
Lastly, during my Health and Social Care GSCE (Double Award) coursework are was able to incorporate a comparison between two children, one child was diagnosed with autism. Scheduling interview with teachers, assistants, and parents at St. Joseph’s Catholic Primary School was a new skill I acquired. Evaluating psychologist reports, reviewing how the state accommodates for these children while keeping with the work anonymous and sensitive as an invaluable skill I was able to incorporate into my studies.
Please find attached a copy of my CV for your consideration. I am a driven candidate so please do not hesitate to contact me, at your convenience. I look forward to hearing from you.
Yours faithfully
Toni Rull Additional Personal Information Preferred employment type Full time Job share Flexible hours
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Safeguarding Criminal Convictions - Rehabilitation of Offenders Act 1974 Are you currently bound over or do you have any current No ‘UNSPENT’ convictions, cautions, reprimands or final warnings that have been issued by a Court or Court-Martial in the United Kingdom or in any other country?
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Submit and Declarations Declaration The information in this application form is true and complete. I agree that any deliberate omission, falsification or misrepresentation in the application form will be grounds for rejecting this application or subsequent dismissal if employed by the organisation. Where applicable, I consent that the organisation can seek clarification regarding professional registration details.
✕ I agree to the above declaration Next Steps Once you submit the form your application will be available to the Employer. However, you will be able to update your "Personal Information" should any of your contact details change. All your application forms (submitted or not) can be viewed under "My Applications" when you are logged in.
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