AR3106 Hyland Master Agreement

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AR3106 Hyland Master Agreement Contract #: AR3106 STATE OF UTAH COOPERATIVE CONTRACT 1. CONTRACTING PARTIES: This contract is between the Utah Division of Purchasing and the following Contractor: Hyland Software, Inc. Name 28500 Clemens Road Street Address Westlake Ohio 44145 City State Zip Vendor # VC0000172097 Commodity Code #: 920-05 Legal Status of Contractor: Limited Liability Company Contact Name: Steph Gowin Phone Number: 1-440-788-5975 Email: [email protected] 2. CONTRACT PORTFOLIO NAME: Cloud Solutions. 3. GENERAL PURPOSE OF CONTRACT: Provide Cloud Solutions under the service models awarded in Attachment B. 4. PROCUREMENT: This contract is entered into as a result of the procurement process on FY2018, Solicitation# SK18008 5. CONTRACT PERIOD: Effective Date: Thursday, July 18, 2019. Termination Date: Tuesday, September 15, 2026 unless terminated early or extended in accordance with the terms and conditions of this contract. 6. Administrative Fee: Contractor shall pay to NASPO ValuePoint, or its assignee, a NASPO ValuePoint Administrative Fee of one-quarter of one percent (0.25% or 0.0025) of contract sales no later than 60 days following the end of each calendar quarter. The NASPO ValuePoint Administrative Fee shall be submitted quarterly and is based on sales of the Services. 7. ATTACHMENT A: NASPO ValuePoint Master Terms and Conditions, including the attached Exhibits ATTACHMENT B: Scope of Services Awarded to Contractor ATTACHMENT C: Pricing Discounts and Schedule ATTACHMENT D: Contractor’s Response to Solicitation # SK18008 ATTACHMENT E: Hyland Software Master Agreement; Process Manual; Service Class Manual; and LawLogix Order Form (Guardian) Any conflicts between Attachment A and the other Attachments will be resolved in favor of Attachment A. 9. DOCUMENTS INCORPORATED INTO THIS CONTRACT BY REFERENCE BUT NOT ATTACHED: a. All other governmental laws, regulations, or actions applicable to the goods and/or services authorized by this contract. b. Utah Procurement Code, Procurement Rules, and Contractor’s response to solicitation #SK18008. 10. Each signatory below represents that he or she has the requisite authority to enter into this contract. IN WITNESS WHEREOF, the parties sign and cause this contract to be executed. Notwithstanding verbal or other representations by the parties, the “Effective Date” of this Contract shall be the date provided within Section 5 above. CONTRACTOR DIVISION OF PURCHASING Noreen B Kilbane Jul 19, 2019 Jul 19, 2019 Noreen B Kilbane (Jul 19, 2019) Contractor's signature Date Director, Division of Purchasing Date Noreen B Kilbane Chief Administrative Officer Type or Print Name and Title Internal Contract Tracking #: AR3106 Solicitation #: SK18008 Vendor #: VC0000172097 Note: Exceptions negotiated on sections 1, 2, 5, 6, 7, 8, 10, 13, 16, 17, 19, 21, 22, 25, 26, 28, 30, 31, 32, and 41. Attachment A: NASPO ValuePoint Master Agreement Terms and Conditions 1. Master Agreement Order of Precedence a. Any Order placed under this Master Agreement shall consist of the following documents: (1) A Participating Entity’s Participating Addendum1 (“PA”); (2) NASPO ValuePoint Master Agreement Terms & Conditions, including the applicable Exhibits2 to the Master Agreement; (3) The Solicitation (as a reference document only); (4) Contractor’s response to the Solicitation, as revised (if permitted) and accepted by the Lead State (as a reference document only); and (5) The Hyland Software Master Subscription Agreement (6) LawLogix Guardian Order Form. The Hyland Master Subscription Agreement may be revised by the Participating Addendum. b. These documents shall be read to be consistent and complementary. Any conflict among these documents shall be resolved by giving priority to these documents in the order listed above. Contractor terms and conditions that apply to this Master Agreement are only those that are expressly accepted by the Lead State and must be in writing and attached to this Master Agreement as an Exhibit or Attachment. 2. Definitions - Unless otherwise provided in this Master Agreement, capitalized terms will have the meanings given to those terms in this Section. Confidential Information means (a) any software (including the Hosted Solution) utilized by Hyland Software in the provision of the Service and its respective source code; (b) Customer Data; and (c) each party’s business or technical information, including but not limited to the Documentation, training materials, any information relating to software plans, designs, costs (other than costs on a contract, Participating Addendum, or purchase order under this Master Agreement), and names, finances, marketing plans, business opportunities, personnel, research, development or know-how that is designated by the disclosing party as “confidential” or “proprietary” or the receiving party knows or 1 A Sample Participating Addendum will be published after the contracts have been awarded. 2 The Exhibits comprise the terms and conditions for the service models: PaaS, IaaS, and PaaS. Attachment A – Page 1 of 23 should reasonably know is confidential or proprietary. Regardless of the foregoing, other sections of this Master Agreement permit disclosure of Confidential Information that is required to be disclosed by state open records laws. Contractor means the person or entity providing solutions under the terms and conditions set forth in this Master Agreement. Contractor also includes its employees, subcontractors, agents and affiliates who are providing the services agreed to under the Master Agreement. Customer means the purchasing entity as designated in an executed Hyland Software Master Subscription Agreement. Customer Data means any and all electronic data and information of Customer or Users stored within the Hosted Solution. Customer Data Incident means an unauthorized disclosure of Customer Data resulting from Contractor’s failure to comply with the SaaS Security Attachment. Without limitation, Customer Data Incident does not include any of the following that results in no unauthorized access to Customer Data or to any Hyland’s systems storing Customer Data: (a) pings and other broadcast attacks on firewalls or edge servers; (b) port scans; (c) unsuccessful log-on attempts; (d) denial of service attacks; or (e) packet sniffing (or other unauthorized access to traffic data that does not result in access beyond IP addresses or headers). Data Categorization Is not applicable to Contractor’s Service because Contractor treats all Customer Data the same. Disabling Code means viruses, worms, time bombs, Trojan horses and other malicious code, files, scripts, agents or programs. Fulfillment Partner means an authorized third-party reseller qualified and authorized by Contractor, and approved by the Participating State under a Participating Addendum, who may, to the extent authorized by Contractor pursuant to Contractor’s reseller process, fulfill any of the requirements of this Master Agreement including but not limited to providing Services under this Master Agreement and billing Customers directly for such Services. Contractor may, upon written notice to the Participating State, add or delete authorized Fulfillment Partners as necessary at any time during the contract term. Fulfillment Partner has no authority to amend this Master Agreement or to bind Contractor to any additional terms and conditions. High Risk Data [reserved] Infrastructure as a Service (IaaS) [reserved] Intellectual Property means any and all patents, copyrights, service marks, trademarks, trade secrets, trade names, patentable inventions, or other similar Attachment A – Page 2 of 23 proprietary rights, in tangible or intangible form, and all rights, title, and interest therein. Lead State means the State centrally administering the solicitation and any resulting Master Agreement(s). Low Risk Data [reserved] Master Agreement means this agreement executed by and between the Lead State, acting on behalf of NASPO ValuePoint, and the Contractor, as now or hereafter amended. Moderate Risk Data is as defined in FIPS PUB 199, Standards for Security Categorization of Federal Information and Information Systems (“Moderate Impact Data”). NASPO ValuePoint is the NASPO ValuePoint Cooperative Purchasing Program, facilitated by the NASPO Cooperative Purchasing Organization LLC, a 501(c)(3) limited liability company (doing business as NASPO ValuePoint) is a subsidiary organization the National Association of State Procurement Officials (NASPO), the sole member of NASPO ValuePoint. The NASPO ValuePoint Cooperative Purchasing Organization facilitates administration of the cooperative group contracting consortium of state chief procurement officials for the benefit of state departments, institutions, agencies, and political subdivisions and other eligible entities (i.e., colleges, school districts, counties, cities, some nonprofit organizations, etc.) for all states and the District of Columbia. The NASPO ValuePoint Cooperative Development Team is identified in the Master Agreement as the recipient of reports and may be performing contract administration functions as assigned by the Lead State. Non-Public Data [reserved] Participating Addendum means a bilateral agreement executed by a Contractor and a Participating Entity incorporating this Master Agreement and any other additional Participating Entity specific language or other requirements, e.g. ordering procedures specific to the Participating Entity, other terms and conditions. Participating Entity means a state, or other legal entity, properly authorized
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