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Active SAP License Management @ Hannover Re

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Active SAP License Management @ Hannover Re Active SAP License Management @ hannover re Dr. Uwe Vehlies ([email protected]) Senior IT Coordinator ITAM 2017 Copenhagen, 22 June 2017 Agenda 01 – 05 | Key facts about hannover re 06 – 08 | hannover re's SAP CCOE 09 – 10 | SAP licenses at hannover re 11 – 13 | SAP license management at hannover re 14 | Conclusion from procedure at hannover re Key facts about hannover re Key facts about about hannover hannover re re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion Key facts about hannover re Today Majority shareholder: 50.2% held by Talanx AG* 18 Feb 2004 Second Public Offering More than 100 subsidiaries, branches and representative offices worldwide 30 Nov 1994 Total staff of roughly 2,500 employees Initial Public Offering More than 5,000 insurance clients in about 1990 150 countries Life & Health reinsurance as a strategic growth segment 1966 Foundation by HDI as a subsidiary Property & Casualty reinsurance * Majority shareholder HDI V.a.G. 1 Key facts about about hannover hannover re re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion From in-house reinsurer to global player >100 subsidiaries, branches/representative offices in ~20 countries 2009: Opening of an office in Shanghai China 2007: Branches and representative offices in Brazil, Colombia, Korea and Shanghai 2006: Hannover Re Takaful B.S.C., Bahrain 2001: Hannover Re (Bermuda) Ltd., Bermuda 2000: Clarendon Insurance Group, USA 1997: Selected portfolios of Skandia International Insurance Company (locations in France, Great Britain, Mexico, Sweden, Spain) 1996: E+S Rückversicherung AG, Germany 1996: Hannover Rück SE Malaysian Branch, Malaysia 1992: Hannover Reinsurance (Ireland) Ltd., Ireland 1990: Hamburger Internationale Rückversicherungs-AG 1990: Reassurance Company of Hannover, USA (today: Hannover Life Reassurance Company of America) 1981: Hollandia-Group; South Africa (today: Hannover Reinsurance Group Africa) 1980: Hannover Rück SE Canadian Branch, Canada 1979: International Insurance Company of Hannover, Great Britain 2 Key facts about about hannover hannover re re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion We are among the top reinsurers in the world Premium ranking 2014 in m. USD Rank Group Country GWP NPW 1 Munich Re DE 39,035 37,7611) 2 Swiss Re CH 33,276 31,640 3 Hannover Re DE 17,457 15,1001) 4 Berkshire Hathaway Inc. US 14,919 14,919 5 SCOR FR 13,756 12,324 6 Lloyd's2) UK 13,199 10,416 7 RGA US 9,118 n.a. 8 China Re CN 8,373 7,857 9 PartnerRe BM 5,932 5,720 10 Everest Re BM 5,749 5,257 11 Korean Re KR 5,461 3,582 12 Great West Lifeco CA 3,916 3,809 13 Transatlantic Holdings US 3,600 3,410 14 General Insurance Corporation of India IN 2,428 2,216 15 MAPFRE RE ES 2,255 2,011 For further information please see A.M. Best “Best’s Review” (September 2015) 1) Net premium earned 2) Reinsurance only n.a. = not available at time of publication 3 Key facts about about hannover hannover re re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion A superior and highly profitable reinsurer ... Hannover Re's business case Top rating (S&P: AA-) ensures attractive new business Strong market positioning – one of the leading reinsurers worldwide Generates noticeably higher profitability on 5-year average in comparison with our peer competitors Lean structures which lead to the lowest administrative expense ratio compared to our peer group De-risking and diversification measures taken to lower earnings volatility aiming to consistently produce attractive dividends Effective cycle management, selective and disciplined underwriting in Property & Casualty reinsurance Increasing profitability of our countercyclical Life & Health business ... with a somewhat different approach 4 Key facts about about hannover hannover re re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion Present on all continents Europe Spain Ireland United Kingdom France Germany Italy Sweden The Americas Madrid Dublin London Paris Hannover Milan Stockholm Asia Canada Bahrain Toronto Manama South Korea USA Seoul Charlotte Chicago Japan Denver Tokyo New York Orlando Taiwan Taipei Bermuda Hamilton China Hong Kong Mexico Shanghai Mexico City India Colombia Mumbai Bogotá Africa Australia Malaysia Kuala Lumpur Brazil South Africa Australia Rio de Janeiro Johannesburg Sydney Property & Casualty reinsurance Life & Health reinsurance Property & Casualty and Life & Health reinsurance 5 hannover re's SAP CCOE Key facts about hannover re hannoverhannover re's SAPSAP CCOECCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion The SAP CCOE organization at hannover re Responsibilities shared over collaborating teams in the IT organization • Aligned to international acting Hannover Re Group the CCOE is the channelling and structuring contact to SAP • Adjusted to the IT requirements of a reinsurance company the CCOE acts centrally from Hannover in close cooperation with the international IT Supply Units Several topic oriented „direct“ contact channels to SAP and other organizations for example DSAG and RISAG(2) • SAP Basis runs SAP Solution Manager and connects via SAP Support Portal • Business Solutions department with deep knowledge in SAP modules influences (specific) further development via RISAG • Support Advisor as overarching contact at SAP due to PSLE-contract Primary Certification since 2004, Best CCOE of the Year Bronze Winner in 2015 (1) • See also „CCOE Best Practice“ in SAP Support Portal (CCOE page) (1) (1) S-User required, German version 6 (2) ReInSurance ArbeitsGruppe (SAP User Group Reinsurance) Key facts about hannover re hannoverhannover re's SAPSAP CCOECCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion The SAP CCOE organization at hannover re Core competence SAP license management Core task in the CCOE among other is license management for SAP • About 2000 SAP User in contract (up to 800 parallel active user in core system) • Different types of user licenses for SAP ERP, BO, B1, and Subscriptions • PSLE-contract together with talanx, but independently performed licence measurement Contact to SAP through different channels • SAP Account Manager (first contact) • SAP Consulting Services (mainly for CCOE recertification) • SAP Support Advisor (provided due to PSLE as central support contact) DSAG, other independent customer groups • DSAG work groups and contacts in respect to licenses and price list (for DSAG member) • Contact to Third-Parties (support tools in the area of license measurement) • Networking at conferences etc. 7 Key facts about hannover re hannoverhannover re's SAPSAP CCOECCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion The SAP CCOE organization at hannover re System measurement, license auditing, contract management License management • Yearly SAP license auditing procedure in September • Regular license measurement established for own purpose as “permanent license status” • See also „CCOE Best Practice“ in SAP Support Portal (CCOE page) (1) • Since 2015 license measurement in ERP-systems supported by tool (samQ) for user classification and grouping of user between systems • Know-how in SAP license structure is important for interpretation of measurement results and for keeping control over license cost (maintenance) Contract management • Merge of different contracts (over the years) − SAP ERP, SAP BO (Consolidation of SAP BO contracts), SAP B1, Success-Factors, SAP HEC, … • Participation in DSAG Work Group (DSAG AK CCC / Service & Support) • Adjusted (later) purchases aligned to realistic need of licenses 8 SAP licenses at hannover re Key facts about hannover re hannover re's SAP CCOE SAPSAP licenses licenses at hannover re re SAP lic.mgmt. @ HR Conclusion SAP license life cycle of (later) purchase Interrelation of single contracts in respect to licenses Contract 2004 Contract 2008 Contr. 2009 Contract 2011 Contract 2012 2014/15 Contract 2015 Contract 2016 Developer x Developer Professional User Professional User Professional User Automated x Professional User x Professional User xx Limited Professional Limited Professional Limited Professional ERP User user classifi- Employee User Employee User Employee User cation with x Employee User x Employee User Hierachy samQ xxx ESS xxx ESS xxx NetWeaver Found- dation for 3rd-Party x Platform User Biz Expert Upgr.User Other x Biz Expert Upgr.User Payroll Processing Payroll Processing Contract 2012 Engines etc. Payroll Processing Contracts BA&T SAP BO 2016 Engines (industry spec.) Edge Plan.&Cons. - RI Insurance Basissystem Contract 2013 TDMS - RI Insurance RM non life f. MS ILM (partly) - Collection and Disbursement BA&T SAP Disclosure Mgt. SAP App. Biz Analytics Prof. 2017/18 Add2017/18 and Reconfigure SAP (BO) Fin.Cons. BO User Combination Contract 2013 SAP App. Biz Analytics Prof. BA&T SAP BO BI Suite (user) BA&T SAP BO BI Suite Old BO contracts [Transfer from SBOP to SAP] (User) • New projects and additional user Contract 2012 B1 Professional User B1 to be taken into account for license B1 Limited CRM User conform planning of later purchases B1 Software Development Kit before performing license auditing procedure Future Contracts • Each contract with updated “General Terms and Conditions” Subscriptions / (“quarterly updated price list”) Hana / HEC) ??? 9 Key facts about hannover re hannover re's SAP CCOE SAPSAP licenses licenses at hannover re re SAP lic.mgmt. @ HR Conclusion Controlling of SAP license cost by adaptation to usage
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