ACCESSIBILITY BOOKLET www.exetercityfc.co.ukBexetercityfc AOfficialECFC VOfficialECFC 1 Assistance dogs are admitted to the ground. The miles) passing the Police Station on your right, at services provided by the different departments ACCESSIBLE Club’s Stadium Manager or Disability Liaison Officer roundabout take 4th exit onto Western Way (signed of Exeter City Football Club. Access to goods and INFORMATION should be contacted in advance for all relevant Pinhoe and Broadclyst). At next roundabout take services, as well as match day facilities are being information. 2nd exit into Old Tiverton Rd, take 2nd left into fully assessed and a programme of measures in PARKING & ACCESS: Stadium Way for St James Centre/Centre Spot. place to ensure compliance with all associated Accessible Parking is very limited, (supporters are OTHER DISABILITIES: From East Take the A30 towards Exeter; Follow the legislation.. advised to contact club reception for availability). Unlimited places. directions ‘From M5’. TICKET PRICING Accessible Entrance to all stands is through the DESIGNATED DISABILITY STEWARD: From West Follow the A38 towards Exeter, joining The Club operates a specific non-discriminatory accessible gate to the Big Bank Stand via Stadium To assist home and away supporters with the M5 North at junction 31. Leave at junction 30 ticketing policy for supporters with disabilities and Way, it is fairly level and ramps are in use within the disabilities. and then follow the directions ‘From M5’. will ensure that the scheme does not differentiate Stadium. There is an accessible entrance for Away between all the different disability groups. supporters in St James’ Road to allow entry to the WHEELCHAIR FOR HIRE: ADDRESS & CONTACT DETAILS: Main Stand and Away Terrace. The club has an assistant wheelchair available for Exeter City Football Club St. James Park, Stadium Where charges are made, the charge will be made hire on match days for those supporters who have Way, Exeter, Devon, EX4 6PX. to the person with the disability. This is in line with PLACES & POSITIONS: a need of a wheelchair because of a temporary Club Reception: Tel: 01392 411243, option 2 current “disability etiquette” which maintains that Wheelchair users (designated areas): 41 (57 if disablement. Anyone requiring the use of the Fax: 01392 413959 people with disabilities should be treated the same needed) Home Supporters: 1 area in the Main Stand assistant wheelchair is advised to contact club Email: [email protected] as any non-disabled person or in this case spectator. (covered & elevated), 3 areas in the Big Bank Stand reception for availability. Where Health and Safety requirements demand that (all elevated but only 2 are covered), 4 areas in the EXETER CITY TICKETING a person with a disability has to be accompanied Stagecoach Stand (1 elevated & 3 at pitch level). ACCESSIBLE TOILETS; CHANGING (HOME SUPPORTERS ONLY): by a personal assistant, that assistant will be given www.tickets.ecfc.co.uk NOTE: When demand is greatest, 16 more spaces PLACES ROOM & CATERING: Online Tickets: free entry to matches where the Club allows free will be provided in the front row of the Stagecoach 5 adapted toilets in total. 1 in corner of Big Bank ECFC Ticket Hotline: Tel: 01392 411243, option 3. admission. Stand (all pitch level). This gives 57 spaces for home Stand/Stadium Way Entrance; 1 plus 1 Changing Please note if the person with the disability cannot supporters, if and when needed. Waterproofs are Places room in the Stagecoach Stand (supporters WEBSITES: www.exetercityfc.co.uk attend a match, their personal assistant will only available to those supporters using area 1 in the Big are advised to bring their own sling for the portable Exeter City Football Club: http://ecfcst.org.uk be allowed access provided they pay for a full price Bank Stand. Ask the nearest steward if required. hoist) & 2 in ‘The Park’. Areas are stewarded with ECFC Supporters Trust: ticket. Radar locking key systems in use. 8 Away Supporters: 1 area in Main Stand (Area L - 3 EXETER CITY DISABLED SUPPORTERS The Club reserves the right to ask for ‘proof of PA seated spaces - covered & elevated), 1 area in St. Catering Facilities: Available. However, only the ASSOCIATION: disability’ before issuing any concession under the James Rd Stand (5 PA standing spaces - covered & Stagecoach Stand is dedicated at this time. Email: [email protected] Disability Discrimination Act 2005 (DDA), which pitch level). Website: http://ecfcdsa.co.uk OFFICIAL AWAY CLUB TRAVEL: was replaced by the Equality Act 2010. However, All personal assistants are seated or standing within For reasons of Health and Safety, wheelchair the Disability Equality Duty in the DDA continues to designated areas. ECFC DISABILITY POINT OF CONTACT: apply. users are asked to be accompanied by a personal Nick Saunders Disability Liaison Officer assistant. AMBULANT DISABILITIES: Tel: 01392 411243. Such proof shall include: Email: [email protected] Unlimited places. Seating is arranged in relation to TICKET INFORMATION: • Receipt of the Standard or Enhanced rate of the mobility difficulties. Supporters requiring access to accessible Personal Independence Payment (PIP), (daily wheelchair areas and all those others with DISABILITY POLICY living or mobility component). BLIND AND PARTIALLY SIGHTED: disabilities are advised to purchase tickets in OUR COMMITMENT • Receipt of the middle or higher rate of the Unlimited places, Personal Assistants are seated advance if they do not hold a season ticket at the Exeter City Football Club has an Equal Opportunities Disability Living Allowance (mobility or care adjacent. club. Tickets can be bought over the telephone or via Policy and opposes all forms of unlawful or unfair component). the clubs online ticketing service. DEDICATED COMMENTARY SERVICE: discrimination on the grounds of disability. We • Receipt of either the Severe Disablement 10 headsets in total available for Home & Away For all the latest ticket information please visit the encourage the inclusion of all supporters with Allowance or Attendance Allowance. supporters. Supporters wishing to use the club’s official website. disabilities and welcome their involvement. commentary service are advised to contact club • A personal letter from a GP. THE PARK (CENTRE SPOT): The Club is committed to taking a proactive reception for availability and to reserve a headset. approach to ensure that the needs of all supporters Receipt of a Blue Badge will not be considered Has accessible facilities which include toilets with sufficient proof of disability. radar locks & lift. with disabilities and visitors are met as the Club DEAF AND HARD OF HEARING: recognises that not all of its facilities are fully Unlimited places. On request, a Portable Induction Should an existing season ticket holder become accessible to supporters with disabilities and Loop is available for use in the club shop and DIRECTIONS: disabled, they may apply for a transfer to a visitors. reception. From M5 Exit M5 at junction 30, and then follow designated viewing area. Where possible, the Club signs for Middlemoor. Take 2nd exit at Middlemoor The Club confirms that it is committed to making will aim to accommodate such a request. If after ASSISTANCE DOGS: roundabout (signed Heavitree); Follow signs the necessary reasonable adjustments to all the considering all possible reasonable adjustments the City Centre, going through Heavitree (Approx 2 Club concludes that it is unable to provide a space, 2 www.exetercityfc.co.ukBexetercityfc AOfficialECFC VOfficialECFC www.exetercityfc.co.ukBexetercityfc AOfficialECFC VOfficialECFC 3 then priority consideration will be given when a pa, the club request that the Club’s Safeguarding WHEELCHAIR DEPENDENT tickets for a designated area are encouraged to space becomes available. Officer is notified. The Club’s Safeguarding Officer SUPPORTERS purchase tickets 48 hours in advance. can be contacted via email: safeguarding@ Opportunities for supporters with disabilities to Exeter City Football Club has a limited number of The club have wheelchairs for hire for those with a exetercityfc.co.uk attend away matches are limited by the allocation spaces for wheelchair dependent supporters and temporary disablement. Those wishing to use this their personal assistant in all parts of the ground. received from the away club. The Disability Liaison REPRESENTATION service are advised to contact club reception in Officer or the clubs Ticket Office will carry out co- advance for availability and hire. The Club’s Disability Liaison Officer works closely Wherever possible the Club will make suitable ordination of the sales of these tickets, when needed. with the Operations Manager and advises the alternative arrangements for those wheelchair dependent supporters wishing to attend matches SUPPORTERS WITH LEARNING DEFINITIONS Club on issues which are of particular concern to supporters with disabilities. with their families. DIFFICULTIES As a fundamental principle, the Disability Supporters with learning difficulties can be Discrimination Act 2005 (DDA) stated that disabled The Club’s Disability Liaison Officer can be contacted The Club wishes to make the most appropriate use accommodated in the stadium by various means people should not be treated ‘less favourably, via the Club or email: [email protected] of these facilities by providing them to those with as it is normally possible for them to use ordinary without justification’ and ‘reasonable adjustments disabilities