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Selection of District Service Providers (DSP’s) for all districts of Uttar Pradesh District e-Governance Society,Distt- Mainpuri (Uttar Pradesh) REQUEST FOR PROPOSAL FOR THE SELECTION OF DISTRICT SERVICE PROVIDERS FOR ESTABLISHMENT &OPERATIONS OF COMMON SERVICE CENTERS/ JAN SUVIDHA KENDRA IN DISTRICTS -MAINPURI UTTAR PRADESH (CSC 3.0) 2 Selection of District Service Providers (DSP’s) for all districts of Uttar Pradesh District e-Governance Society,Distt- Mainpuri (Uttar Pradesh) Table of Content 1 Table of Contents Acronyms............................................................................................................................................... 5 1 Background .................................................................................................................................... 6 1.1 Project Background ..................................................................................................................... 6 1.2 RFP Notice .................................................................................................................................. 7 1.3 Timelines..................................................................................................................................... 8 1.4 Context of the RFP ...................................................................................................................... 8 2 Scope of Work ................................................................................................................................ 9 2.1 Key Deliverables ......................................................................................................................... 9 2.2 New Centre Owner Selection Criteria ........................................................................................ 10 2.3 Operational Guidelines for DSP ................................................................................................ 10 2.3.1 Scheme Rollout Period .................................................................................................. 10 2.3.2 Key Guidelines .............................................................................................................. 11 3 Bid Process .................................................................................................................................. 13 3.1 General Terms & Conditions of RFP ......................................................................................... 13 3.2 Eligibility & Evaluation Criteria ................................................................................................... 13 3.2.1 Pre-Qualification Criteria .............................................................................................. 13 3.2.2 Financial Criteria ........................................................................................................... 15 3.2.3 The Bidding Documents ................................................................................................ 15 3.2.4 Preparation and Submission Of Bids ............................................................................. 17 • Submission of Technical Bid ......................................................................................................... 17 • Clarification of Bids ....................................................................................................................... 18 • Evaluation of Bids .......................................................................................................................... 18 • Evaluation of Pre-Qualification Bids............................................................................................... 18 • Evaluation of Technical Bids .......................................................................................................... 18 3.3 Evaluation Criteria: .................................................................................................................... 19 • Evaluation of Financial Bids ................................................................................................................ 20 • District Allotment by CeG .............................................................................................................. 21 • Code of Conduct ........................................................................................................................... 22 • Termination for Default ................................................................................................................. 22 Roles and Responsibilities ................................................................................................................... 24 • Liquidated damages:- ................................................................................................................... 26 3 Selection of District Service Providers (DSP’s) for all districts of Uttar Pradesh District e-Governance Society,Distt- Mainpuri (Uttar Pradesh) 4 Annexures & Forms ...................................................................................................................... 27 Form 1: Notice to Submit Request for Proposal .................................................................................... 27 Form 2: Turnover during Last 3 Years ................................................................................................... 28 Form 3: Experience in implementing e-Governance Project .................................................................. 28 Form 4: Performance Bank Guarantee ................................................................................................. 29 Form 5: Bidder’s Information ................................................................................................................ 30 Form 6: Pre-Qualification ..................................................................................................................... 31 Form 7: Technical Evaluation ................................................................................................................ 32 Form 8: Format of Financial Proposal ................................................................................................... 33 Annexure (A) - List of District Category (as per applications of FY-> 2018-19) ...................................... 34 Annexure (B) - List of services being provided at present ..................................................................... 35 4 Selection of District Service Providers (DSP’s) for all districts of Uttar Pradesh District e-Governance Society,Distt- Mainpuri (Uttar Pradesh) Acronyms B2C Business to Citizen CeG Centre for e-Governance Centre(s) Common Service Centre(s) / Jan Suvidha Kendra(s) DeGS District e-Governance Society DIO District Informatics Officer DM District Magistrate DSP District Service Provider GoUP Government of Uttar Pradesh G2C Government to Citizen ICT Information and Communication Technology IT Information Technology NIC National Informatics Centre RFP Request for Proposal SSDG State Service Delivery Gateway SPOC Single Point of Contact SCO Service Center Operator GO Government Orders MSA Master Service Agreement 5 Selection of District Service Providers (DSP’s) for all districts of Uttar Pradesh District e-Governance Society,Distt- Mainpuri (Uttar Pradesh) 1 Background 1.1 Project Background This Request for Proposal (RFP) is being released by the Centre for e-Governance for the successful operations of the existing 80,000 (approx.) Common Services Centers (CSC’s) also known as Jan Sewa Kendra in all the 75 Districts of Uttar Pradesh. The successful bidders shall enter intoan agreement with the District e-Governance Society after the bid-process completion. Successful bidder shall also abide to open new centers whenever required after approval from DeGS. Modern administrative systems have become more and more information-based. This has profoundly altered the environment in which Governments, Citizens and other organizations operate. It has also influenced the way in which new systems are being designed. Common Service Centers/ Jan Suvidha Kendras are an excellent e- Governance initiative of Govt. of Uttar Pradesh being implemented at each District Level. The initiative is not only giving a practical shape to the Right of the Citizens to receive Government Services near to their home. These centers are also creating job opportunities for the educated but unemployed youth of the Districts of UP. Common Service Center is a unique public private partnership program, which gives citizens an opportunity to interact with the Government without coming to any Government office. The Jan Seva Kendras have been envisioned as the front end delivery points for the Government, Business and Social Services to all citizens. As on 1st Jan 2008, Common Service Centers /Jan Seva Kendras> are actively running and delivering the Government Services in all the districts of Uttar Pradesh. Instead of coming all the way to the District Office, the citizens can now avail various Government Services at the nearest Jan Seva Kendra itself. Services/ information like Land Records, Employment Information, Caste, Income, and Domicile certificate etc. more than 240 Government services are online now. To ensure transparency, details of developmental works, ration allotment to fair price shop dealers, money sent to Gram Sabhas etc. are made available to people. The CSC system not only gives citizens an avenue to track the progress on their