DOCSLIB.ORG

Factors Affecting Employee Motivation in the Fast Food Industry: Case of Innscor Kenya Limited

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Factors Affecting Employee Motivation in the Fast Food Industry: Case of Innscor Kenya Limited FACTORS AFFECTING EMPLOYEE MOTIVATION IN THE FAST FOOD INDUSTRY: CASE OF INNSCOR KENYA LIMITED BY CYNTHIA KARUNGARI NDIRANGU UNITED STATES INTERNATIONAL UNIVERSITY FALL 2014 FACTORS AFFECTING EMPLOYEE MOTIVATION IN THE FAST FOOD INDUSTRY: CASE OF INNSCOR KENYA LIMITED BY CYNTHIA KARUNGARI NDIRANGU A Research Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters in Business Administration (MBA) UNITED STATES INTERNATIONAL UNIVERSITY – AFRICA FALL 2014 DECLARATION I, the undersigned, do solemnly affirm that this report is the work of my original thought and has not been submitted to any other college, institution or university for the attainment of any academic award and any resemblance to it in part or whole is purely coincidental. Signed:………………………………………. Date:………………………. Cynthia K. Ndirangu (623293) This project has been presented for examination with my approval as the appointed supervisor. Signed:………………………………………. Date:………………………. Stephen M. Nyambegera, PhD Signed:………………………………………. Date:………………………. Dean, Chandaria School of Business ii COPYRIGHT Copyright © Cynthia K Ndirangu, USIU-Nairobi, 2014 All Rights Reserved. No part of this project may be reproduced, translated or reprinted in any form either in part or whole including photocopying without prior written permission of the author. iii ABSTRACT The main purpose of the study was to investigate the factors affecting employee motivation in the fast food sector. The study specifically aimed to assess the extent to which non-monetary rewards influence employee motivation, to determine the influence of financial benefits on employee motivation and to establish the effect of working conditions on employee motivation. This study employed descriptive design. The study was conducted within the CBD of Nairobi. According to the Human Resource Manager of Innscor Kenya Ltd there were 337 employees working within Nairobi CBD. These were people best placed to provide the required information. The sampling frames for the study were 337 members. This frame was provided by Innscor Kenya Ltd. Stratified sampling technique was used to select the sample for the general staff while census was used to select both the branch managers as well as the departmental heads were a total of 124 was the studies sample. Primary data was collected using a questionnaire. Data collected was analyzed using descriptive statistics. Data analysis was done using SPSS and Microsoft excels to generate quantitative reports which were presented in the form of tabulations, percentages, mean and standard deviation. The objective of multiple regression analysis predicted the changes in the dependent variable in response to changes in the several independent variables. The study found that non-monetary incentives moderately affected staff motivation. The study also found that; allowances were offered to a moderate extent, increase in salary was offered to a moderate extent and bonuses were offered to a moderate extent. The study further found that, relations between peers influenced employee motivation to a great extent. The study also found that, personal interest affected employee motivation to a great extent, drive to achieve targets affected employee motivation to a great extent. The study concluded that there was no fairness in the way non- monetary incentives were offered in the fast foods industry. The study also concludes that allowances, increase in salary and bonuses were inadequately offered in the organization and this had a negative impact on staff motivation. The study further concludes that the working condition at Innscor Kenya Limited was fair. iv The study recommends that since career development influenced employees’ motivation, the organization should provide the employees with job specific training. From the findings the study recommends that, financial benefits were inadequately offered in the organization and this had a negative impact on staff motivation thus increments in pay, allowances, compensations and fringe benefits both on periodic basis as well as on special occasions should be provided to the employees to keep them motivated in their work. The study also recommends that employees should be given the opportunity to use a variety of skills, and perform different kinds of work. v ACKNOWLEDGEMENT I would like to acknowledge my family and friends for their support, advice, correction and the guidance they have provided me with throughout my project. I would also like to sincerely thank my informants for their input. My sincerest gratitude goes to my immediate supervisor, Prof. Stephen M. Nyambegera, for his constant support and guidance. His constructive criticism and constructive dialogue were invaluable in the completion of this project. Finally, I would like to acknowledge God Almighty for blessing me with good health throughout this period. All this would not be possible without Him. vi DEDICATION I wish to dedicate this research project to my dearest mother, Rosemary Mumbi Ndirangu, for her inspiration, motivation and support throughout my academic life. vii TABLE OF CONTENTS DECLARATION ............................................................................................................... ii COPYRIGHT ................................................................................................................... iii ABSTRACT ...................................................................................................................... iv ACKNOWLEDGEMENT ............................................................................................... vi DEDICATION ................................................................................................................. vii LIST OF TABLES .............................................................................................................x LIST OF FIGURES ......................................................................................................... xi LIST OF ABBREVIATIONS ........................................................................................ xii CHAPTER ONE ................................................................................................................1 1.0 INTRODUCTION ........................................................................................................1 1.1 Background of the Problem ....................................................................................... 1 1.2 Statement of the Problem ........................................................................................... 4 1.3 Purpose of Study ........................................................................................................ 5 1.4. Research Questions ................................................................................................... 5 1.5 Importance of the Study ............................................................................................. 5 1.6 Scope of the Study ..................................................................................................... 6 1.7 Definition of Terms .................................................................................................... 6 1.8 Chapter Summary ...................................................................................................... 7 CHAPTER TWO ...............................................................................................................9 2.0 LITERATURE REVIEW ...........................................................................................9 2.1 Introduction ................................................................................................................ 9 2.2 Non-Monetary Incentives Influence on Employee Motivation ................................. 9 2.3 Financial Benefits Influence on Employee Motivation ........................................... 16 2.4 Working Conditions Influence on Employee Motivation ........................................ 20 2.5 Chapter Summary .................................................................................................... 24 CHAPTER THREE .........................................................................................................25 3.0 RESEARCH METHODOLOGY .............................................................................25 3.1 Introduction .............................................................................................................. 25 3.2 Research Design ....................................................................................................... 25 3.3 Population and Sampling Design ............................................................................. 25 3.4 Data Collection Methods ......................................................................................... 27 3.5 Research Procedure .................................................................................................. 27 3.6 Data Analysis Method .............................................................................................. 28 3.7 Chapter Summary .................................................................................................... 29 CHAPTER FOUR ............................................................................................................30 4.0 RESULTS AND FINDINGS .....................................................................................30 4.1 Introduction .............................................................................................................
Load more

Recommended publications
  • Influence of Employee Motivation on Ideal Work Environment Among Employees of Selected Fast Food Restaurant in Karen Area, Nairobi County, Kenya
    INFLUENCE OF EMPLOYEE MOTIVATION ON IDEAL WORK ENVIRONMENT AMONG EMPLOYEES OF SELECTED FAST FOOD RESTAURANT IN KAREN AREA, NAIROBI COUNTY, KENYA Kivindu Felister Ndinda HPM-4-2446-18 A RESEARCHP ROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF SCIENCE DEGREE IN HOSPITALITY MANAGEMENT IN THE SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT OF GRETSA UNIVERSITY DECEMBER 2019 DECLARATION This project report is my original work has not been presented for award of degree in Bachelor of Science in hospitality management or for any similar purpose in any other institution. Signature: Date: FelisterN.Kivindu - HPM-4-2446-18 This research project has been submitted with my approval as university supervisor. Signature: Date: John Gitau Department Hospitality and Tourism Kenyatta University ii TABLE OF CONTENTS DECLARATION ..................................................................................................................... ii TABLE OF CONTENTS ....................................................................................................... iii LIST OF TABLES .................................................................................................................. v LIST OF FIGURES ............................................................................................................... vi ABBREVIATIONS AND ACRONYMS ............................................................................. vii OPERATIONAL DEFINITIONS OF TERMS ................................................................
    [Show full text]
  • Factors Affecting Employee's Motivation in the Fast Food Industry: the Case of Kfc Uk Ltd
    VOLUME 5, 2012 FACTORS AFFECTING EMPLOYEE'S MOTIVATION IN THE FAST FOOD INDUSTRY: THE CASE OF KFC UK LTD. Mohammad Kamal HossainI, Anowar HossainII, National University, Gazipur, Bangladesh;I Brunel University, Uxbridge, United KingdomII the employees leads to poor performance, high employee The study attempted to identify factors affecting and assess turnover which makes the attainment of goals of the level of motivation of employees working at KFC UK ltd. organization unrealistic and unachievable. The study was carried out based on both primary and Research indicates that every year organizations are secondary data. With a view to collect primary data, a investing plenty of money for incentive programs to motivate structured questionnaire, mostly closed styled, was provided people work within, though all efforts have not achieved to 70 employees of three KFC's food shop located at desired results. However, successful programs have been London. The study identified six broad categories of able to boost performance to the extent of 44% (Lia, 2009). motivation factors such as (1) work itself and environment, The unsuccessful programs were attributed to the lack of (2) supervisor relations, (3) company itself and matters, (4) knowledge, poor design and inappropriate incentives recognition, (5) development and growth and finally (6) pay provided (ibid), but the importance of motivation did, by no and benefits. The study finds that non­financial factors have means, not lessen rather the necessity of it retained a significantly higher impact on the employee's motivation undeniable. than the financial factors. Moreover, there are identical Aims and Objectives of the Study sources of motivation and de­motivation, however, the extent of motivation provided by a factor is not the same The purpose of the study is to identify factors affecting extent of de­motivation for that factor i.e.
    [Show full text]
  • Modern Approaches to Employee Motivation Abstract Motivation Is a Process in a Person Who Moves It Towards a Goal
    ЕКОНОМИКА Vol. 65, april-june 2019, № 2 ISSN 0350-137X, EISSN 2334-9190, UDK 338 (497,1) P. 121-133 Marijana Aleksić Glišović1 SCIENTIFIC REVIEW ARTICLE University „Union - Nikola Tesla“ Belgrade doi:10.5937/ekonomika1902121A Fakulty of Business and Law Received: Jun, 08, 2019 Accepted: Jun, 28, 2019 Gorica Jerotijević2 Preschool institution Biseri, Trstenik, Zoran Jerotijević3 University „Union - Nikola Tesla“ Belgrade Fakulty of Business and Law MODERN APPROACHES to EMPLOYEE motivation Abstract Motivation is a process in a person who moves it towards a goal. Given that employees represent the most valuable part of any organization, their motivation is one of the most important management functions. The subject of the work is modern approaches to employee motivation, that is, motivational strategies and tools that can be used for this purpose. The main goal of this paper is to consider a number of issues related to the modern approach to employee motivation: identifying and understanding the factors that motivate employees today, but also ways to increase their job satisfaction. In this paper, modern approaches to employee motivation will be viewed from the aspect of contemporary theories, which include: the theory of righteousness, goal setting theory, the theory of reinforcement and the theory of expectations. Key words: employee motivation theories, modern approach to motivation. JEL classification:M50, M51, М52. Модерни ПРИСТУПИ мотивацији запослених Апстракт Мотивација је процес у човеку који га покреће према неком циљу. С об- зиром на то да запослени представљају највреднији део сваке организа- ције, њихова мотивисаност представља једну од најзначајнијих функција менаџмента. Предмет рада су модерни приступи мотивaцији запослених, односно мотивационе стратегије и алати који могу бити коришћени у ту сврху.
    [Show full text]
  • Reliable Ways in Advancing Employee Motivation in Fast Food Outlets in Cape Town, South Africa
    African Journal of Food Science Research Vol. 2 (7), pp. 105-114, July, 2014. Available online at www.internationalscholarsjournals.org © International Scholars Journals Full Length Research Paper Reliable ways in advancing employee motivation in fast food outlets in Cape Town, South Africa Aotunex Ihemanma and Chigaemezu Ebutex Department of Business Administration, Faculty of Business, Stellenbosch University, Stellenbosch 7600, South Africa. Accepted 03 June, 2014 Motivation increases the level of performances of employees and also increases their commitment in the workplace. This implies that motivating workers is very important. The fast food workers are unique and have their individual needs, potentials, values and goals. Job satisfaction leads to job motivation. Therefore, when workers are satisfied, they tend to be motivated to work. The study points out the strategies that could be used to improve the level of motivation of the fast food workers and also discusses the causes of low employee motivation within the organization. This will also assist the management of the fast food industries in improving the performances of their employees. A case study approach was used for the survey because only the fast food industries were involved. Information was obtained from both the operational workers, administration, cashiers and the managers. A total of 200 closed-ended questionnaires and open-ended semi-interview questions were distributed and 123 employees responded which gave a response rate of 62.5%. Research proved that the rate of personal growth of the employee’s in their workplace was not satisfactory with a rate of 56.1% respondents. Also, the flexible time plan was not satisfactory to the workers because they were being given a flexible time sometimes especially when their workplace is very busy.
    [Show full text]
  • Work Design Influences: a Synthesis of Multi-Level Factors That Affect
    View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by Lirias Work Design Influences: A Synthesis of Multi-Level Factors that Affect The Design of Work Sharon K. Parker Management and Organisations, UWA Business School University of Western Australia [email protected] Anja Van den Broeck Work and Organization Studies, Faculty of Economics and Business, KU Leuven Optentia, North West University [email protected] David Holman People, Management & Organisations Alliance Manchester Business School University of Manchester [email protected] 1 ABSTRACT High quality work design is a key determinant of employee well-being, positive work attitudes, and job/organizational performance. Yet many job incumbents continue to experience deskilled and demotivating work. We argue that there is a need to understand better where work designs come from. We review research that investigates the factors that influence work design, noting that this research is only a small fragment of the work design literature. The research base is also rather disparate, spanning distinct theoretical perspectives according to the level of analysis. To help integrate this literature, we use a framework that summarizes the direct and indirect ways in which work design is shaped by the higher-level external context (global/ international, national and occupational factors), the organizational context, the local work context (work group factors), and individual factors. We highlight two key indirect effects: first, factors affect formal decision- making processes via influencing managers’ work design-related motivation, knowledge, skills, and abilities (KSAs), and opportunities; and second, factors shape informal and emergent work design processes via influencing employees’ work design-related motivation, KSAs and opportunities.
    [Show full text]
  • (Intrinsic & Extrinsic) and Employee Engagement a Study on Allied Bank
    AN INVESTIGATION OF THE RELATIONSHIP BETWEEN WORK MOTIVATION (INTRINSIC & EXTRINSIC) AND EMPLOYEE ENGAGEMENT A STUDY ON ALLIED BANK OF PAKISTAN Authors: Waseem Khan and Yawar Iqbal Supervisor: Kiflemariam Hamde Student Umeå School of Business Umeå University Autumn semester 2013, Master thesis, two-year, 30 ACKNOWLEDGEMENT This thesis would not have been possible without the help and support of generous people around us. It is of particular importance to mention all of them with their names. We would like to thank our supervisor Kiflemariam Hamde for his countless support and directions on our thesis. This thesis would not have been possible without the assistance, advocacy and diligence of our supervisor. We would like to thank our thesis coordinator Ulrica Nylen for giving the opportunity to start and complete our thesis on time. We are also grateful to Umea University library staff, especially the facility of research room and excess to data base services. We would like to thank all the respondents who helped us in data collection phase. We are grateful to management of Allied Bank of Pakistan for their cooperation in collecting the data. Few names are important to mention here Shahzad khan, Muhammad Iqbal SiddiquiSajid Wadud, Zahoor Ahmad, Shah Hussain, Zakir Ullah and Muhammad shafi. Heartedly thanks to all of them. Finally we would like thank our parents and family members who supported us financially and mentally. This thesis would not be completed without their kind support and help. Waseem Khan Yawar Iqbal i ABSTRACT Introduction: Work motivation (intrinsic & extrinsic) and employee engagement is the hot issues for today‟s management.
    [Show full text]
  • Motivation and Job Satisfaction 1 Running Head
    Motivation and Job Satisfaction 1 Running head: Motivation and Job Satisfaction: Crucial Factors MOTIVATION AND JOB SATISFACTION: CRUCIAL FACTORS THAT IMPACT EMPLOYEES’LONG TERM JOB SATISFACTION AND PERSONAL GROWTH By Kathryn Bazan MASTERS OF ARTS In Management Consulting and Organizational Leadership Adler Graduate School Richfield, Minnesota July 10, 2009 Motivation and Job Satisfaction 2 Abstract The three life tasks of Adlerian theory are friendship, work, and love. This thesis examines the life task of work, looking at job satisfaction in particular. Although one may experience job satisfaction due to extrinsic reasons, this research identifies the outcomes for both intrinsic and extrinsic factors in relation to job satisfaction. There are numerous factors that come into play when looking at levels of job satisfaction. This thesis examines the factors of motivation type and job choice. Task significance and individual performance are also explored as crucial factors related to job satisfaction and the culture of an organization. With the current US economic situation, money and rewards are of high importance for many individuals, thus determining their job satisfaction based solely on extrinsic reasons. Passion and wanting to contribute to society in one’s job may be getting pushed to the side due to extrinsic factors. However, for long-term job satisfaction and personal growth there should be some level of intrinsic motivation. Managers and hiring personnel need to understand that for long term success for an organization, it is vital to hire employees that want to be there for intrinsic reasons. Motivation and Job Satisfaction 3 Table of Contents Abstract 2 Table of Contents 3 CHAPTER 1.
    [Show full text]
  • The Impact of Employee Motivation on Productivity at a Water Treatment and Supply’S Laboratory in Johannesburg, South Africa
    Proceedings of the International Conference on Industrial Engineering and Operations Management Paris, France, July 26-27, 2018 The Impact of Employee Motivation on Productivity at a Water Treatment and Supply’s Laboratory in Johannesburg, South Africa Sambil Mukwakungu, Jwalane Elizabeth Mpharoane, Charles Mbohwa Department of Quality and Operations Management University of Johannesburg [email protected], [email protected], [email protected] Abstract The aim of this research is to identify factors promoting motivation and to ultimately improve productivity levels in the laboratories of a water treatment and supply company in Johannesburg, South Africa. A review of the literature spanning for a period of 10 years was performed to determine the causes of motivation and demotivation from well-known theories. Two theories, closely investigated in the laboratory, were the McGregor Y Theory, Maslow Hierarchy. The researchers attempted to investigate what causes chemistry staff to be demotivated and perform poorly in the laboratory although there was an on-going continuous improvement drive based on lean thinking. This was achieved through a quantitative study by interpreting the data gathered during survey questioning with the laboratory staff. The sample chosen was based on a quota sampling selection. Results obtained from the analysis of data gathered through the questionnaires provide a clear indication of where the company’s drive for continuous improvement is and where it should be. The research was successful in showing the influence of motivational factors on productivity in the laboratory and recognizing any techniques to improve motivation amongst chemistry staff. Keywords Employee motivation, productivity 1. Introduction 1.1 Background of the study Motivation in routine analysing laboratories is a challenge due to the fast-growing service industry.
    [Show full text]
  • Work Flexibility, Job Satisfaction, and Job Performance Among Romanian Employees— Implications for Sustainable Human Resource Management
    sustainability Article Work Flexibility, Job Satisfaction, and Job Performance among Romanian Employees— Implications for Sustainable Human Resource Management Adriana AnaMaria Davidescu 1,2,* , Simona-Andreea Apostu 1,3, Andreea Paul 4 and Ionut Casuneanu 5 1 Department of Statistics and Econometrics, Bucharest University of Economic Studies, Romana Square, 15–17 Dorobant, i St., Sector 1, 010552 Bucharest, Romania; [email protected] 2 Labour Market Policies Department, National Scientific Research Institute for Labour and Social Protection, 6–8, Povernei Street, 010643 Bucharest, Romania 3 Institute of National Economy, Romanian Academy House-Bucharest, District 5, Calea 13 Septembrie, 13, 010374 Bucharest, Romania 4 Department of International Economic Relations, Bucharest University of Economic Studies, 15–17 Dorobanti St., Sector 1, 010552 Bucharest, Romania; [email protected] 5 Department of Management, Bucharest University of Economic Studies, 15–17 Dorobanti St., Sector 1, 010552 Bucharest, Romania; [email protected] * Correspondence: [email protected] Received: 5 June 2020; Accepted: 23 July 2020; Published: 29 July 2020 Abstract: In light of future work challenges, actual human resource management (HRM) needs to be redesigned, including long-term development, regeneration, and renewal of human resources, passing from consuming to developing human resources by incorporating the concept of sustainability. Thus, sustainable HRM is seen as an extension of strategic human resources, presenting a new approach to human resource management. The labor market is constantly changing, atypical work acquiring a significant relevance, especially in these current times of coronavirus crisis restrictions. In Romania, promoting the law of teleworking transformed labor flexibility into a topic of interest, and became an increasingly vital requirement for employment and a motivating factor for Romanian employees.
    [Show full text]
  • Sustainable Development and Intrinsic and Extrinsic Employee Motivation
    Sustainable development and intrinsic and extrinsic employee motivation A case study conducted in Brocard Authors : Bastien Fayet Hung Tran Supervisor : Christopher Nicol Student Umeå School of Business and Economics Spring semester 2016 1 Master thesis, one-year, 15 hp i Abstract The purpose of this research project was to give a better understanding of the relationship between sustainable development and employee motivation. More specifically, this study focused on the influence of sustainable development over intrinsic and extrinsic employee motivation, and aimed to identify and explain the different motivators at stake in this connection. We decided to select sustainable development and motivation as our two main theories, and we carefully developed them in our theoretical framework. Beside that, we chose to follow an interpretivist paradigm and to conduct qualitative interviews with employees. For this research project, we contacted Brocard, a French wine producer seriously involved in sustainable development for almost 20 years. After having designed an interview guide thanks to our theoretical framework and our own knowledge, we carried out six semi-structured interviews via Skype with the company and collected almost three hours of data. After the retranscription and the translation of these interviews, we presented the empirical results and analyzed the data by following a thematic analysis. We managed to group a great number of concepts under three themes (satisfaction, working environment, and performance) and discussed them. The results showed several motivators at stake when employees were confronted to sustainable development, either intrinsic and extrinsic. Several limitations can be underlined in our research project, as the difference of language between the respondents and the final writing thesis, which probably caused the loss of some information, or the fact that this study is partly limited to France, due to the company we contacted.
    [Show full text]
  • Flextime Association with Job Satisfaction, Work Productivity, Motivation & Employees Stress Levels
    Journal of Human Resource Management 2013; 1(1): 9-14 Published online June 10, 2013 (http://www.sciencepublishinggroup.com/j/jhrm) doi: 10.11648/j.jhrm.20130101.12 Flextime association with job satisfaction, work productivity, motivation & employees stress levels Kalpana Rathore Solanki College of Business Administration, American University in Emirates, Dubai, UAE Email address: [email protected] To cite this article: Kalpana Rathore Solanki. Flextime Association with Job Satisfaction, Work Productivity, Motivation & Employees Stress Levels. Journal of Human Resource Management . Vol. 1, No. 1, 2013, pp. 9-14. doi: 10.11648/j.jhrm.20130101.12 Abstract: It has been observed that the concept of flextime is very useful but it has not been understood & utilized by many organizations till date in United Arab Emirates. The flextime concepts is suitable to those employees who are willing to work in flexible work shifts with suitable work timings .This research is focused on finding out a relationship between flextime & employee productivity , job satisfaction, work productivity ,motivation & reduction in the stress levels of the employees .There is a good scope for implementing flextime in United Arab Emirates since many such jobs that can be done with flexibility in the work timings are available in the organizations(both in the manufacturing & service oriented industries). To test the Hypothesis the researcher used (ANOVA) linear regression test which show the relationship between independent variable (flextime) and the dependent variable (job satisfaction, work productivity,, motivation & stress levels).The researcher has used frequency table for analysis of the demographic factors & has done the mean & standard deviation analysis. The researcher has used the Pearson correlation test to check the validity of the research questionnaire.
    [Show full text]
  • The Guide to Modern Employee Onboarding
    The Guide to Modern Employee Onboarding BEST PRACTICES, CHECKLISTS AND TEMPLATES FOR HR & PEOPLE TEAMS 1 Contents Introduction 3 Planning & Preboarding 9 First Day 16 First 30 Days 22 First 60 Days 28 First 90 Days 33 A Strategic Perspective 37 Onboarding Checklists 38 Email Templates 46 2 Introduction Employee onboarding is one of the most crucial steps you can take to welcome new employees and set them up for success in your company. An onboarding program helps new employees settle into their role, team and company. With the help of training, the right resources and a plan, you can reduce the stress and anxiety of new employees’ first days, while at the same time, improve business outcomes. An effective onboarding program is the number one factor in increasing productivity, keeping employees engaged and retaining talent in the first 90 days of an employee’s new job. When done well, it promotes a sense of belonging, loyalty and excitement. 3 Benefits of Onboarding Increase productivity Onboarding shortens the amount of time it takes for employees to be productive in their position. Studies show strong onboarding programs boost productivity by 70%. Employees who experience strong onboarding feel more confident in carrying out the tasks expected of them. This leads to increased productivity and performance. It also reduces the amount of time taken to connect and build relationships with colleagues, making new employees more comfortable reaching out to their team on their own. 4 Improve employee experience Imagine your best-case scenario. What feedback would your new employees share with you about their onboarding experience? What experiences and knowledge will new employees walk away with when they finish their onboarding journey? When you start with the end in mind, you can begin to architect the experiences and build moments that matter in the onboarding process.
    [Show full text]