Serving our customers
Transportation Electrification 2018 Update Project overview
• Value to Tacoma Power Transportation • Value to customers Electrification
• City Council’s support of transportation electrification Resolution 40016 • Directs TPU and General Government to collaborate • Report back November 2018
• Operate under a cross functional governance structure Project Teams • Implement programs to encourage EV adoption
Page 2 11/6/2018 The transportation electrification cross functional team
Tacoma Power Steering TPU Committee Functional Coordination City of Groups: Project Committee Tacoma: • Market Dev. • Public works Manager (Responsible for • Legal • Planning and development Resolution 40019) • Purchasing • Environmental services • Gov. Affairs • Fleet
Implementation Teams
3rd Party EV Public Electric Car Charging Port Elect. Charging Discount Rate Investments Residential Shore Power Electric Right of way Charging Rate School Bus charging Study EV Vanpool and EV Education EV Strategic Legislative Campus and Document Advocacy Charging Outreach (Road Map)
Page 3 11/6/2018 Responding to the City Council
Review of Tacoma Power and General Government efforts Response to Resolution 40016 Recommendations for council action
4 Page 4 11/6/2018 Three recommendations to IPS
Increase EV parking Building and land use code changes. requirements
Seek legislative Legislative advocacy. solutions
Address “Garage Right-of-Way Occupancy code changes. Orphan” Issue
Page 5 11/6/2018 Education and outreach
• Hosted three electric vehicle Ride and Drive events o About 550 people attended o 130 test drives at each event
• Hosted five “EV 101” education events o Partnership with the City
• TPU web page dedicated to education and outreach
Page 6 11/6/2018 Programs for customers
• Residential EV charging study o Learn about charging behavior o Target 100 participants
• Electric car discount program o Dealerships provide discounts o City/TPU provide marketing and outreach
• 3rd Party EV fast charging rate o Recovery of costs in two part rate o Encourages investment
Page 7 11/6/2018 Grants and opportunities
• Electric vehicle supply equipment investment o Electrify America, WSDOT, Dept. of Commerce
• Volkswagen Settlement Trust o Shore power infrastructure o Electric school buses
• Internal TPU efforts o Electric vanpool partnership with Pierce Transit o Expand TPU campus charging
Page 8 11/6/2018 Next steps
Present DC Fast Residential EV Strategic progress to charging charging Plan IPS Rate study
November Early 2019
Page 9 11/6/2018 Serving our customers
Thank you
10 Tacoma Public Utilities 2018 Residential Customer Satisfaction Survey
Fall 2018
ISO 20252 Certified Research Objectives
Objectives Tacoma Public Utilities established the annual Customer Satisfaction tracking research program in 2014 among Residential customers in order to:
• Develop a method for assessing customer satisfaction and customer evaluations of the performance of the company to determine priorities for organization actions and investments in operations, training, communications, and product and service offerings.
• Provide actionable guidance to help the organization plan programs and initiatives that will be effective in strengthening customer relationships
• Give TPU employees, leadership, and policy makers easy access to specific, direct feedback that can be used to identify customer preferences and concerns, plan responses, and monitor performance and progress over time.
2 Methodology
• Data was collected via both telephone interviews and self-administered web surveys among Tacoma Public Utilities’ Residential customers. The phone survey was conducted from July 23rd to August 4th, and the web survey was conducted concurrently from July 24th to August 5th, 2018. Customer lists provided by Tacoma Public Utilities were used for both the phone and web surveys.
• A total of 401 telephone interviews and 1,004 web surveys were conducted across five customer types. The telephone quotas were set in proportion to their distribution in the TPU residential customer population while the online interviews were weighted to match this distribution: Counts Weighted Phone Web Web
Power, Water, and Environmental Services 130 368 322 Power only single-family 92 230 228 Power only multi-family 101 198 248 Water only 44 107 118 Power and Water only 34 101 88
• In proportion to the primary contact phone number type (landline or mobile) provided to TPU by Residential customers, 29% of phone respondents were contacted via their landline phone, and 71% were contacted via their mobile phone.
• Tacoma Public Utilities was identified as the study sponsor.
• Residential customers were screened and qualified based on the following criteria: - Head or co-head of household who is familiar with their TPU services - Adult, 18 years of age and older.
• The sampling error for 401 telephone interviews is +/-4.9% at the 95% confidence level.
• The sampling error for 1,004 online interviews is +/-3.1% at the 95% confidence level. 3 Overall Satisfaction: Tacoma Public Utilities
All TPU Customers - Phone All TPU Customers - Web
2018 6% 7% 15% 71% 8.1 2018 6% 8% 22% 64% 7.8 n=401 n=1004
2017 5%6% 22% 66% 8.0 2017 7% 7% 22% 63% 7.7 n=400 n=1429
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 6% 9% 21% 63% 7.7 Env. Services 8% 11% 25% 56% 7.4 n=130 n=368
Tacoma Power 6% 7% 16% 70% 8.1 Tacoma Power 6% 8% 22% 64% 7.8 n=357 n=897
Tacoma Water 6% 8% 16% 68% 8.0 Tacoma Water 7% 10% 21% 62% 7.6 n=256 n=712
Q2. Overall, how satisfied or dissatisfied are you with Tacoma Public Utilities as a provider of services in your area in general, and not necessarily just those of which you are a current customer or user? Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.4 Being well managed
All TPU Customers - Phone All TPU Customers - Web
2018 5%7% 10% 17% 60% 7.7 2018 11% 8% 11% 19% 51% 7.4 n=401 n=1004
2017 9% 6% 10% 22% 54% 7.7 2017 11% 8% 11% 21% 49% 7.3 n=400 n=1429
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 4%9% 12% 20% 55% 7.4 Env. Services 11% 11% 11% 22% 44% 7.0 n=130 n=368
Tacoma Power 5%8% 10% 17% 61% 7.8 Tacoma Power 11% 8% 11% 19% 52% 7.5 n=357 n=897
Tacoma Water 6% 8% 11% 16% 58% 7.6 Tacoma Water 11% 8% 13% 20% 49% 7.3 n=256 n=712
How would you rate T-P-U’s performance with regard to…? MANAGE. Being well managed Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.5 Being a company you can trust
All TPU Customers - Phone All TPU Customers - Web
2018 5%7% 16% 70% 8.2 2018 3% 8% 9% 20% 59% 7.5 n=401 n=1004
2017 6% 7% 16% 70% 8.1 2017 5%9% 9% 20% 57% 7.5 n=400 n=1429
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 7% 12% 18% 62% 7.7 Env. Services 11% 11% 23% 52% 7.2 n=130 n=368
Tacoma Power 5% 8% 15% 71% 8.2 Tacoma Power 4% 8% 9% 20% 59% 7.6 n=357 n=897
Tacoma Water 6% 9% 18% 66% 8.0 Tacoma Water 9% 11% 21% 56% 7.4 n=256 n=712
How would you rate T-P-U’s performance with regard to…? TRUST. Being a company you can trust Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.6 Controlling costs
All TPU Customers - Phone All TPU Customers - Web
2018 17% 11% 19% 50% 6.9 2018 19% 13% 26% 37% 6.4 n=401 n=1004
2017 13% 13% 25% 46% 7.0 2017 22% 13% 24% 36% 6.3 n=400 n=1429
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 25% 11% 28% 34% 6.1 Env. Services 26% 16% 27% 26% 5.7 n=130 n=368
Tacoma Power 18% 10% 19% 50% 6.9 Tacoma Power 20% 12% 25% 38% 6.4 n=357 n=897
Tacoma Water 20% 12% 20% 45% 6.6 Tacoma Water 20% 15% 26% 34% 6.3 n=256 n=712
How would you rate T-P-U’s performance with regard to…? COSTC. Controlling costs to keep rates low Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.7 Having knowledgeable and well-trained employees
All TPU Customers - Phone All TPU Customers - Web 2% 2018 5% 5% 9% 78% 8.7 2018 7%5% 8% 17% 62% 8.0 n=401 n=1004
4% 2017 7% 4%10% 75% 8.5 2017 7% 4% 10% 18% 62% 7.9 n=400 n=1429
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 3% 7%11% 76% 8.5 Env. Services 7%5% 9% 18% 60% 7.8 n=130 n=368
Tacoma Power 3%5% 9% 78% 8.7 Tacoma Power 7%5% 8% 17% 63% 8.0 n=357 n=897
Tacoma Water 2%7% 11% 76% 8.6 Tacoma Water 8% 6% 8% 18% 61% 7.9 n=256 n=712
How would you rate T-P-U’s performance with regard to…? KNOWLEDG. Having knowledgeable and well-trained employees Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.8 Bill Affordability
All TPU Customers - Phone All TPU Customers - Web
2018 3%16% 51% 30% 81% 2018 5% 18% 55% 21% 75% n=401 n=1004
2017 3% 9% 56% 32% 88% 2017 7% 18% 52% 22% 74% n=400 n=1429
%Not at all %Not very %Somewhat Don’t know/refused affordable affordable affordable %Very affordable %Total affordable
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 5% 28% 53% 14% 67% Env. Services 10% 26% 54% 10% 64% n=130 n=368
Tacoma Power 3% 17% 50% 30% 80% Tacoma Power 6% 19% 55% 20% 74% n=357 n=897
Tacoma Water 4% 20% 50% 27% 76% Tacoma Water 6% 20% 53% 20% 73% n=256 n=712
BILLAFF. Given your household’s financial circumstances, would you characterize the bills you receive from T-P-U as being…? Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.9 Being environmentally responsible
All TPU Customers - Phone All TPU Customers - Web
2018 8% 4%7% 14% 66% 8.2 2018 13% 5% 9% 17% 56% 7.8 n=401 n=1004
2017 10% 4%7% 15% 66% 8.2 2017 13% 5%10% 17% 55% 7.7 n=400 n=1429
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 6%4% 8% 15% 66% 8.1 Env. Services 13% 5%10% 20% 53% 7.6 n=130 n=368
Tacoma Power 8%4% 7% 15% 66% 8.3 Tacoma Power 13% 5% 9% 17% 56% 7.8 n=357 n=897
Tacoma Water 8% 5% 9% 12% 66% 8.1 Tacoma Water 12% 5%10% 18% 55% 7.7 n=256 n=712
How would you rate T-P-U’s performance with regard to…? ENVRESP. Being environmentally responsible Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.10 Community Involvement
All TPU Customers - Phone All TPU Customers - Web
2018 15% 5% 12% 15% 52% 7.7 2018 19% 5% 11% 17% 47% 7.5 n=401 n=1004
2017 19% 4%10% 19% 49% 7.8 2017 18% 5% 12% 18% 46% 7.4 n=400 n=1429
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 16% 5% 12% 17% 50% 7.6 Env. Services 18% 8% 13% 16% 46% 7.3 n=130 n=368
Tacoma Power 15% 5% 13% 15% 52% 7.7 Tacoma Power 18% 6% 11% 16% 49% 7.5 n=357 n=897
Tacoma Water 16% 6% 12% 16% 51% 7.6 Tacoma Water 17% 6% 12% 19% 46% 7.4 n=256 n=712
How would you rate T-P-U’s performance with regard to…? INVOLV. Being involved in community organizations and activities Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.11 Tacoma Power Electric Service Measures
12 Overall Satisfaction with Electric Service Provided by Tacoma Power
All TPU Customers - Phone All TPU Customers - Web
2018 4% 6% 13% 76% 8.4 2018 6% 8% 19% 66% 7.9 n=357 n=897
2017 4%6% 18% 73% 8.3 2017 8% 7% 20% 65% 7.9 n=356 n=1293
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 4% 8% 18% 71% 8.1 Env. Services 8% 11% 19% 62% 7.6 n=130 n=368
Power-Only Power-Only Single Family 5% 5% 14% 75% 8.5 Single Family 4% 5% 23% 67% 8.0 n=92 n=230
Power-Only Power-Only Multi-Family 5% 4%10% 81% 8.6 Multi-Family 6% 6% 18% 71% 8.2 n=101 n=198
Q3_1 . Based on your overall experience as a customer, and using that same scale, how satisfied or dissatisfied are you with electric service provided by Tacoma Power Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.13 Value of Electric Service
All TPU Customers - Phone All TPU Customers - Web
2018 3%8% 14% 74% 8.3 2018 8% 10% 24% 58% 7.5 n=357 n=897
2017 4%5% 17% 73% 8.3 2017 9% 8% 25% 57% 7.5 n=356 n=1293
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 4% 7% 18% 71% 8.1 Env. Services 10% 13% 25% 51% 7.2 n=130 n=368
Power-Only Power-Only Single Family 1%10% 14% 74% 8.5 Single Family 5% 6% 27% 61% 7.8 n=92 n=230
Power-Only Power-Only Multi-Family 5% 6%11% 76% 8.5 Multi-Family 7% 9% 23% 62% 7.8 n=101 n=198
Q12. Using the scale from a 0 to 10 scale where a 0 means you receive a very poor value and a 10 means you receive a very good value, how would you rate the value you receive from Tacoma Power in terms of the electric service you receive. Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.14 Reasonableness of Electric Rates
All TPU Customers - Phone All TPU Customers - Web
2018 16% 13% 23% 47% 6.9 2018 21% 11% 28% 39% 6.4 n=357 n=897
2017 13% 11% 27% 48% 7.0 2017 21% 12% 28% 38% 6.4 n=356 n=1293
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 20% 19% 24% 37% 6.2 Env. Services 27% 13% 31% 28% 5.8 n=130 n=368
Power-Only Power-Only Single Family 13% 9% 27% 50% 7.2 Single Family 19% 11% 27% 40% 6.6 n=92 n=230
Power-Only Power-Only Multi-Family 15% 8% 23% 53% 7.3 Multi-Family 17% 8% 22% 53% 7.1 n=101 n=198
RATESE. In general, to what extent do you think the rates you pay for the electric service you receive from Tacoma Power are reasonable? Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.15 Providing Reliable Electric Service
All TPU Customers - Phone All TPU Customers - Web 3% 2018 3% 7% 90% 9.1 2018 6% 12% 78% 8.5 n=357 n=897
2% 2017 1% 8% 89% 9.1 2017 3%5% 13% 77% 8.5 n=356 n=1293
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 2%6% 91% 9.1 Env. Services 3%7% 13% 77% 8.5 n=130 n=368 3% Power-Only Power-Only Single Family 2% 8% 90% 9.0 Single Family 1%5% 14% 77% 8.5 n=92 n=230
Power-Only Power-Only Multi-Family 4% 8% 87% 9.1 Multi-Family 4% 4%12% 78% 8.6 n=101 n=198
How would you rate T-P-U’s performance with regard to…? RELIABLE. Providing reliable electric service Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.16 Support of Renewable Energy Sources
All TPU Customers - Phone All TPU Customers - Web
2018 13% 10% 12% 18% 46% 7.2 2018 19% 8% 13% 19% 41% 7.2 n=357 n=897
2017 14% 7% 13% 22% 44% 7.3 2017 17% 9% 11% 22% 40% 7.1 n=356 n=1293
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 15% 12% 12% 20% 41% 6.8 Env. Services 19% 9% 13% 21% 38% 7.0 n=130 n=368
Power-Only Power-Only Single Family 12% 8% 14% 18% 48% 7.4 Single Family 21% 7% 13% 18% 41% 7.2 n=92 n=230
Power-Only Power-Only Multi-Family 13% 10% 11% 16% 50% 7.4 Multi-Family 19% 10% 12% 15% 45% 7.3 n=101 n=198
PG2. How good of a job would you say Tacoma Power is doing with regard to supporting renewable energy sources such as solar, wind and hydroelectric power? Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.17 Familiarity with Tacoma Power’s Energy Conservation Programs
All TPU Customers - Phone All TPU Customers - Web
2018 18% 22% 38% 22% 2018 15% 26% 42% 15% n=357 n=897
2017 23% 18% 38% 20% 2017 17% 25% 44% 13% n=356 n=1293
Don’t Not at all Not very Somewhat Very familiar know/refused familiar familiar familiar
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 1%12% 21% 42% 24% Env. Services 2%13% 21% 44% 19% n=130 n=368
Power-Only Power-Only Single Family 22% 24% 33% 22% Single Family 3% 19% 28% 40% 10% n=92 n=230
Power-Only Power-Only Multi-Family 1% 26% 22% 37% 15% Multi-Family 3% 18% 30% 38% 11% n=101 n=198
CONSPRG1.How familiar are you with Tacoma Power’s energy conservation programs, such as discounts on lighting and rebates and loans for home weatherization and ductless heat pumps? Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.18 Tacoma Water Water Service Measures
19 Overall Satisfaction with the Water Service from Tacoma Water
All Tacoma Water Customers - Phone All Tacoma Water Customers - Web
2018 2018 n=208 7% 7% 16% 70% 8.0 n=576 8% 9% 20% 62% 7.6
2017 6% 8% 13% 73% 8.1 2017 9% 8% 21% 62% 7.6 n=208 n=836
Don’t %0–4 5% %6-7 %8–10 Mean know/refused
What does Tacoma Phone Web What does Tacoma Phone Web Water do well to earn Water need to 2017 2018 2017 2018 2017 2018 2017 2018 your satisfaction? improve most to earn your satisfaction? All power customers n= 151 145 511 353 All power customers n= 56 63 323 220 Water quality 34% 42% 20% 21% Rates 23% 43% 39% 37% Reliable service 36% 29% 19% 19% Water quality 21% 25% 8% 9% Satisfied/no problems 25% 24% 15% 14% Billing 18% 11% 12% 11%
Reasonable rates 6% 12% 6% 5%
Maintenance 5% 8% 3% 2% Responsive 7% 9% 7% 3% Communication 5% 5% 1% 4% Billing/payments 8% 7% 8% 5% Customer service 11% 3% 4% 6% Solve problems 0% 6% 1% 1% Water pressure 0% 5% 2% 2% Communication 6% 6% 6% 4% Other 11% 10% 5% 5% Other 17% 13% 16% 15%
Q3_2 . Based on your overall experience as a customer, and using that same scale, how satisfied or dissatisfied are you with water service provided by Tacoma Water Q5_1. What does Tacoma Water do well to earn your satisfaction? (Asked of respondents who answered Q3_2 with a rating of 8-10) Q5_2. What does Tacoma Water need to improve most to earn your satisfaction? (Asked of respondents who answered Q3_1 with a rating of 0-7) Indicate significant differences between the current wave and previous waves. Red text indicates a significantly lower rating among web respondents when compared to phone respondents in 2018. Green text indicates a significantly higher rating among web respondents when compared to phone respondents in 2018. 20 Value of Water Service
All Tacoma Water Customers - Phone All Tacoma Water Customers - Web
2018 2018 n=208 5% 8% 16% 69% 8.0 n=576 10% 11% 26% 52% 7.2
2017 7% 6% 17% 68% 8.1 2017 11% 12% 25% 51% 7.1 n=208 n=836
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 7% 8% 15% 70% 7.9 Env. Services 13% 12% 28% 46% 6.9 n=130 n=368
All Water All Water Single Family 5%7% 17% 69% 8.0 Single Family 11% 11% 26% 51% 7.2 n=191 n=530
Q13. Using the scale from a 0 to 10 scale where a 0 means you receive a very poor value and a 10 means you receive a very good value, how would you rate the value you receive from Tacoma Water in terms of the water service you receive Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.21 Reasonableness of Water Rates
All Tacoma Water Customers - Phone All Tacoma Water Customers - Web
2018 2018 n=208 16% 20% 25% 39% 6.6 n=576 25% 15% 28% 31% 6.0
1% 2017 16% 13% 29% 40% 6.7 2017 26% 14% 27% 32% 6.0 n=208 n=836
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
By Customer Group – Phone (2018) By Customer Group – Web (2018)
Power, Water, Power, Water, Env. Services 21% 19% 23% 37% 6.3 Env. Services 30% 16% 27% 26% 5.5 n=130 n=368
All Water All Water Single Family 17% 18% 24% 40% 6.6 Single Family 25% 15% 29% 31% 6.0 n=191 n=530
RATESW. In general, to what extent do you think the rates you pay for the water service you receive from Tacoma Water are reasonable? Please answer using a scale from 0 to 10 where a 0 means you think they are extremely unreasonable and a 10 means you think they are extremely reasonable. Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.22 Reliability of Water Service
All Tacoma Water Customers - Phone All Tacoma Water Customers - Web
1% 4% 2018 2018 n=256 3% 6% 88% 9.0 n=712 8% 12% 74% 8.3
2017 2%3% 7% 88% 8.9 2017 3%6% 14% 75% 8.4 n=258 n=1009
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
Water Quality
All Tacoma Water Customers - Phone All Tacoma Water Customers - Web
Summer 2018 5% 6% 15% 73% 8.3 Summer 2018 8% 8% 19% 64% 7.8 n=256 n=712
Summer 2017 Summer 2017 8% 7% 21% 64% 7.9 n=258 6% 4% 18% 72% 8.3 n=1009
How would you rate Tacoma Water’s performance with regard to…? WTRREL. Overall reliability of water service WQUAL. The quality of the water overall Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.23 Water Quality Measures Among All Customers Who Receive Water Tacoma Water - Smell
All TPU Customers - Phone All TPU Customers - Web
2018 5% 4%11% 79% 8.5 2018 9% 6% 17% 66% 7.8 n=256 n=712
2017 5%5% 13% 75% 8.4 2017 8% 8% 19% 65% 7.8 n=258 n=1009
Don’t know/refused %0–4 5% %6-7 %8–10 Mean
-Taste
All Tacoma Water Customers - Phone All Tacoma Water Customers - Web 1% Summer 2018 4% 9% 5% 15% 68% 8.0 Summer 2018 15% 8% 18% 58% 7.3 n=256 n=712
Summer 2017 8% 7% 18% 65% 7.9 Summer 2017 13% 9% 21% 56% 7.4 n=258 n=1009
How would you rate your level of satisfaction with the water Tacoma Water provides with regard to…? SMELL. Smell TASTE. Taste Indicate significant differences between the current wave and previous waves. / circles indicate significantly higher/lower percentages for web results versus the 2018 phone results.24 Awareness of Water Filtration at the Source
All Tacoma Water Customers - Phone
2018 n=256 38% 62%
2017 41% 59% n= 258
% No (incl. DK/REF) % Yes
Education Age
H. S. or less/Voc./ Tech. 18-29 School (A) (A) 47% 60% n=30 n=58 30-44 Some college/ vocational (B) 49% n=53 school (B) 62% 45-64 n=69 (C) 62% n=91 College graduate/ post graduate 65+ (C) 62% (D) 78% ABC n=123 n=72 Income Tacoma Residency
Less than $50,000 Less than 5 years (A) (A) n=84 65% n=67 51% $50,000 to <$75,000 5 to < 20 years (B) 59% (B) 52% n=54 n=65 $75,000 or more 20 years or more (C) 57% (C) 73% AB n=84 n=118
WTRFILT. Are you aware that the water Tacoma Water provides is filtered at the source to protect against contaminants and reduce sand and silt entering water pipes? A, B, C, and D indicate significant differences between customer types. 25 Awareness of Water Filtration at the Source
All Tacoma Water Customers - Web
2018 n=712 55% 45%
2017 59% 41% n= 1009
% No (incl. DK/REF) % Yes
Education Age
H. S. or less/Voc./ Tech. 18-29 School (A) (A) 45% 44% n=64 n=123 30-44 Some college/ vocational (B) 33% n=226 school (B) 47% 45-64 n=207 (C) 47% B n=229 College graduate/ post graduate 65+ (C) 44% (D) 62% ABC n=359 n=109 Income Tacoma Residency
Less than $50,000 Less than 5 years (A) (A) n=160 51% n=248 36% $50,000 to <$75,000 5 to < 20 years (B) 45% (B) 42% n=156 n=203 $75,000 or more 20 years or more (C) 42% (C) 56% AB n=258 n=255
WTRFILT. Are you aware that the water Tacoma Water provides is filtered at the source to protect against contaminants and reduce sand and silt entering water pipes? A, B, C, and D indicate significant differences between customer types. 26 Awareness of Tacoma Water’s Supply Source - Phone
All Tacoma Water Customers - Phone
Summer 2018 59% 41% n=256
Summer 2017 n= 258 60% 40% % No (incl. DK/REF) % Yes
Education Age
H. S. or less/Voc./ Tech. 18-29 School (A) (A) 7% 33% n=30 n=58 30-44 Some college/ vocational (B) 32% A n=53 school (B) 38% 45-64 n=69 (C) 38% A n=91 College graduate/ post graduate 65+ (C) 47% (D) 65% ABC n=123 n=72 Income Tacoma Residency
Less than $50,000 Less than 5 years (A) (A) n=84 40% n=67 21% $50,000 to <$75,000 5 to < 20 years (B) 35% (B) 31% n=54 n=65 $75,000 or more 20 years or more (C) 39% (C) 58% AB n=84 n=118
SOURCE. Do you know where Tacoma Water’s water supply comes from? A, B, C, and D indicate significant differences between customer types. 27 Awareness of Tacoma Water’s Supply Source - Web
All Tacoma Water Customers - Web
Summer 2018 66% 34% n=712
Summer 2017 n= 1009 63% 37% % No (incl. DK/REF) % Yes
Education Age
H. S. or less/Voc./ Tech. 18-29 School (A) (A) 29% 29% n=64 n=123 30-44 Some college/ vocational (B) 24% n=226 school (B) 34% 45-64 n=207 (C) 35% B n=229 College graduate/ post graduate 65+ (C) 35% (D) 53% ABC n=359 n=109 Income Tacoma Residency
Less than $50,000 Less than 5 years (A) (A) n=160 33% n=248 24% $50,000 to <$75,000 5 to < 20 years (B) 33% (B) 32% n=156 n=203 $75,000 or more 20 years or more (C) 35% (C) 45% AB n=258 n=255
SOURCE. Do you know where Tacoma Water’s water supply comes from? A, B, C, and D indicate significant differences between customer types. 28 Media Awareness
29 TPU News Story Content – Past Three Months Phone All TPU Power-Water-ES All Tacoma Power Content of News Story Customers Customers Customers All Water Customers
2017: 2018: 2017: 2018: 2017: 2018: 2017: 2018: n= 61 35 24* 15* 56 32 43 27*
Management/ 2018 23% 2018 20% 2018 25% 2018 22% executive info 2017 3% 2017 4% 2017 4% 2017 2%
Click cable/internet 20% 27% 22% 19% service 21% 21% 21% 19%
Maintenance/ 14% 13% 13% 11% upgrades 10% 8% 7% 14%
Programs/services 9% 0% 9% 4% 2% 4% 2% 2% 9% Plant information 9% 20% 11% 5% 13% 5% 7% 6% Rates 6% 7% 7% 15% 13% 16% 16% 6% Renewable energy 6% 0% 0% 2% 0% 2% 2%
Salary/raise 6% 7% 6% 4% information 2% 0% 2% 0% Opinion of TPU following news stories… All Customers
2018 13% 67% 18% n=39 3%
2017 1% 18% 55% 25% n=67 DK/REF Negative Neutral Positive *Base size <30, interpret results with caution. MED_OE. What were these news stories about? OPINION. Overall, have the news stories you’ve seen or heard over the past 3 months about Tacoma Public Utilities made you feel…? Indicate significant differences between the current wave and previous waves. 30 TPU News Story Content – Past Three Months Web Content of News Story All TPU Power-Water-ES All Tacoma Power Customers Customers Customers All Water Customers 2017: 2018: 2017: 2018: 2017: 2018: 2017: 2018: n= 213 96 106 48 199 92 179 78
Management/ 2018 21% 2018 27% 2018 20% 2018 21% executive info 2017 22% 2017 24% 2017 23% 2017 21% 2018 2018 2018 2018 13% 8% 14% 14% Programs/services 2017 2017 2017 2017 1% 1% 1% 1% Click cable/internet 12% 19% 11% 13% service 26% 35% 28% 26%
Plant information 10% 15% 10% 10% 1% 2% 1% 1%
Conservation 9% 6% 9% 6% 4% 3% 5% 5%
Rates 7% 8% 7% 7% 24% 24% 24% 23% Maintenance 6% 8% 6% 8% /upgrades 4% 2% 3% 4% 5% Renewable energy 5% 6% 5% 2% 3% 2% 2% Opinion of TPU following news stories… All Customers
2018 9% 48% 34% n=155 9%
2017 6% 27% 41% 26% n=268 DK/REF Negative Neutral Positive MED_OE. What were these news stories about? OPINION. Overall, have the news stories you’ve seen or heard over the past 3 months about Tacoma Public Utilities made you feel…? Indicate significant differences between the current wave and previous waves. 31 TPU Legislative Policies & Legislative Agenda j November 15, 2018 • Clark Mather, Community and Government Relations Manager • Marian Dacca, State Relations Manager
Overview
• 2018 General Election Results • TPU Legislative Policies • TPU Legislative Agenda • Upcoming schedule milestones
2 Federal Election Results U.S. House of Representatives – Democratic Majority • Democrats will take control of the House • As of 11/13, Democrats will expand their membership in the House by at least 30 seats • 10 races are too close to call • Republicans currently hold a 235 – 193 Majority
• 218 needed for control
~225 –~200, 10?
U.S. Senate – Republican Majority • Republicans will retain their control of the Senate • Two seats remain undecided. FL Senate Race too close to call, MS runoff election 11/27 • Republicans currently hold a 51 – 49 Majority
~51 –~47, 2? • President Donald Trump President – Republican • Term expires January 20, 2021 *Results as of 11/13/18, 9pm 3
State Election Results House of Representatives – Democratic Majority • As of 11/13, Democrats will expand their majority in the House by 6 seats • 3 races are too close to call • Democrats currently hold a 50-48 Majority
~56 – ~42
Senate – Democratic Majority • As of 11/13, Democrats will expand their majority in the Senate by 2 seats • 2 races are too close to call • Democrats currently hold a 25-24 Majority • (25 Democrats – 23 Republicans + 1 Ind. Democrat who caucuses with the Republicans)
~27 – ~22
• Governor Jay Inslee – Democrat Governor – Democrat • Term expires 2020 *Results as of 11/13/18, 9pm 4
TPU Delegation - State Election Results 25th Legislative District includes Fife, Puyallup, Graham, and Parkland. • Senator Hans Zieger (R), term ends 2020, not up for re-election this cycle. • Kelly Chambers (R) defeats Jamie Smith (D) in an open seat previously held by Rep. Stambaugh (R) • Chris Gildon (R) defeats Brian Duthie (D), in an open seat previously held by Rep. McDonald (R)
27th Legislative District includes Tacoma, Ruston, Browns Point, and Fife Heights. • Senator Jeannie Darnielle (D), term ends 2020, not up for re-election this cycle. • Rep. Jake Fey (D), received 72% of the vote • Rep. Laurie Jinkins (D), received 71% of the vote
28th Legislative District includes Tacoma, University Place, Parkland, DuPont and Joint Base Lewis McChord. • 28th LD: Senator Steve O’Ban (R), term ends 2020, not up for re-election this cycle. • Mari Leavitt (D) defeats incumbent Rep. Dick Muri (R) • Rep. Christine Kilduff (D), received 57% of the vote
29th Legislative District includes Tacoma, Lakewood, Spanaway and Frederickson. • Senator Steve Conway (D) received 63% of the vote • Rep. Steve Kirby (D) – unopposed • Melanie Morgan (D) defeats Terry Harder (R), seat previously held by Rep. Sawyer (D)
*Results as of 11/13/18, 9pm 5 Initiative 1631 – Carbon Fee “AN ACT Relating to reducing pollution by investing in clean air, clean energy, clean water, healthy forests, and healthy communities and imposing a fee on large emitters based on their pollution.”
Voters rejected I- 1631 by a margin of: • 56.5% - No • +380,206 votes • 43.5% - Yes
*Results as of 11/13/18, 9pm 6 Initiative 1631 – Carbon Fee Strong Support: 56-100%
Support: 50%+
Oppose: 49%-
Strong Oppose: 0 – 44%
City of Tacoma (74,828 Votes) 50.31% - No – 37,648 49.69% - Yes – 37,180
7 *Results as of 11/13/18, 9pm Proposed Legislative Policies Maintain current policies with two exceptions
TPU General Issues – Federal – Clarified language to reflect support for pre-tax reform tax exempt financing policy
Tacoma Power – Comprehensive – Added word ‘reasonable’ for consistency with COT Legislative Policy Statement/Board Member feedback
8 Proposed Federal Agenda TPU-Wide • Protecting/amending tax exempt financing
Power • Increase funding for the Low Income Home Energy Assistance Program • Provide funding for the Hydropower Incentive Program • Support certain improvements to hydroelectric relicensing statutes
Water • Support implementation of the Howard Hanson Dam – Additional Water Storage Project • Support funding of the Water Infrastructure Finance and Innovation Act • Support funding for the Drinking Water State Revolving Fund
Rail • Support permanent extension of the ‘45G’ tax credit • Establish capital grant program for short line railroads
9 Proposed State Agenda
Power • Seek clear authority for COUs to support electrification of transportation • Seek new funding for equitable access to solar • Actively engage and seek to support proposals that decarbonize the economy at reasonable costs to customers
Water • Support the Public Works Trust Fund
Rail • Support Tacoma Rail’s applications for State Rail Grant and Loan Program funds
10
What’s Ahead… City Council Study Session on COT Legislative Agenda • Tuesday, December 4, 2018
Scheduled Public Utility Board adoption of Legislative Agenda & Legislative Policies • Wednesday, December 12, 2018
2019 Legislative Session • 2019 Legislative Session: Monday, January 14, 2019 » Long Session, lasting for 105 calendar days
116th Congress • Convenes Thursday, January 3, 2019
11
General Liability Insurance
Tacoma Public Utilities
Board Study Session November 14, 2018
11 PURPOSE
. Brief overview of general liability insurance renewal
. Insurance industry developments
. Your feedback on level of insurance engagement
22 General Liability Insurance
st . December 1 annual renewal – same coverage levels
Tacoma Power and Tacoma Water . $60 million annual aggregate limit . $1.5 million self-insured retention
Tacoma Rail . $50 million per occurrence; $100 million aggregate limit
. $1 million self-insured retention 33 Insurance Developments
. Wildfire Risk
. Insurance providers beginning to exclude coverage
. Some power utilities facing liability
− Preemptive power shut down last month
. TPU maintained its coverage
44 Insurance Developments
. Lead in Water Risk
. Insurance providers beginning to exclude coverage
. TPU coverage maintained in 1st and 2nd tiers ($25 million)
55 Board Feedback
. Questions about renewal?
. Feedback on desired level of engagement to bind insurance ** Renewal process background ** Some options to consider
o Status quo – Brief description during Board Meeting expenditure approval o Gen Gov approach – Allow management, committee and insurance broker to handle it o Alternative - Annual study session update without Board expenditure approval
66