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network ISSUE 3 The alumni magazine of Leeds University Business School Getting to know Africa We put five countries in focus
The Business of Ethics How is this moving up the academic agenda? Innovation in Health Management A think and do tank! Transformational Government The role of IT in delivering Public Services Welcome ...... 1 Andrew Lock, Dean
School News ...... 2 Who? What? Where? When? Dear alumni Focus on Africa ...... 6 What do we know about these Welcome to the third annual edition of emerging countries? the LUBS Network magazine. In this issue, the spotlight is on Africa as The Centre for Innovation we put five countries in focus. On page in Health Management ...... 10 6, you can find out about the challenges We find out about the work of and opportunities facing Africa’s entrepreneurs as growth our LUBS joint venture rates across the continent begin to rise. The Business School’s international reputation continues to grow and Transformational we are proud to be recognised as one of the UK’s leading Government ...... 12 business schools. As a result, the University of Leeds was The role of IT in delivering Citizen-Centric chosen to participate in a reality show competition Airtel local public services Scholar Hunt: destination UK, where thousands of Indian teenagers competed for a fully paid scholarship at five UK The Business of Ethics ...... 14 universities. We welcomed our new student, Akshay Goyal Developments in LUBS’ learning to the school in September and on page 4, you can read a and teaching first hand account of his experiences at LUBS. News from the The recently announced THES-QS 2007 World University rankings saw Leeds jump up 41 places to 80th, which is Careers Centre ...... 16 a great achievement. This particular league table places a contents How can we help you? huge emphasis on reputation, so our success is also a very positive measure of the esteem we hold internationally. I Book Reviews ...... 17 am delighted to report that once again, LUBS has been included in the world’s top 100 business schools by the Forthcoming Events ...... 18 Congratulations! Economist in its annual survey, ‘Which MBA?’. This goes Find out what is happening in your area with our continued FT ranking and outstanding position You’ve got your degree from LUBS, now join our global alumni network. for teaching and research in International Business. Class Notes ...... 20 Membership is free As a Business School, we continue to strengthen and build Catch up and find out our links with industry. Not only do we invite influential, who’s doing what? high calibre speakers into the classroom to enhance the We’ll keep you up-to-date with news from LUBS and give you access to: value of our students’ learning experience, but these industry links are invaluable in approaching the region’s Please note: The views of the authors are not l Career information - keep your personal development on track leading business figures to be key speakers at our high necessarily those of LUBS profile events including: Corporate Wisdom; the Financial Editor: Miranda Booth, Alumni Relations Manager Times Series and Women in Management. These events l Alumni Database - keep in touch with friends and make new contacts Designed by: www.roomfordesign.co.uk provide an excellent networking opportunity for alumni, Printed by: Steffprint. [email protected] postgraduate students and local businesses and act as a l Worldwide Events - socialise and keep your business knowledge up-to-date platform for inspirational speakers to discuss some of the Doc No: 10011 key issues facing business. Details of forthcoming event l Discussion boards - network with other alumni dates and speakers can be found on page 19. l I do hope you enjoy the magazine and we look forward ABI Global - business data at your fingertips to receiving your comments and suggestions for the next issue. Once again, thank you for your continued support and much more besides and for acting as ambassadors for the school. Best wishes for the New Year and a prosperous 2008. Stay in touch E-mail – [email protected] Phone – +44(0)113 343 1808 Post – Alumni Office, LUBS
University of Leeds An insight into Africa, Page 6. Professor Andrew Lock LEEDS, LS2 9JT, UK www.leeds.ac.uk/lubs/alumni ISSUE 3 network School News Emily Proves Herself a Woman of the Future It’s All Academic Really! Second Year LUBS Business Management student Emily Cummins, has been Employees from the Leeds based Albion Group, named 2006 Technology Woman of the Future at the age of 20. She is the youngest recently completed a bespoke development woman to be nominated for the prize. programme for Sales Professionals designed exclusively by LUBS. The Women of the Future awards are designed to celebrate the work of women under the age of 35 and to promote role models for young women beginning their careers. Emily’s award-winning invention is a sustainable The course which runs over four modules, is very different to the solar-powered fridge designed to store medicines in parts of Africa where electricity is in short supply. The previous training provided by the company. Feedback from the inspiration for the idea came when she visited local communities in Namibia as part of her self-funded gap year. participating delegates was very positive and although they found On being questioned by the judging panel, Emily explained that sustainability was important for the future and the course challenging intellectually, everyone felt it to be of real that she was interested in promoting health and looking at new ways of providing energy. benefit professionally. All of the participants passed with flying colours and were presented with their certificates of completion by Emily said: “I never expected to be chosen as the Technology Woman of the Future. Just being short-listed was LUBS’ Professor John Hillard (far left) and Albion’s HR Director, a surprise. The standard of the other nominees was daunting but the idea of a sustainable refrigerator and the Greg Laing (far right). impact it could have on people’s lives must have impressed the judges enough for them to choose me!” Ruth Kelly, Minister for Women, commented: “Today’s winners demonstrate the extraordinary depth and breadth of young female talent in this country. They are truly inspirational and I hope that many other girls and young women will follow in their footsteps.” Emily’s other achievements include winning the ‘Young Engineers for Britain 2005 Special Award for the Project with the Most Benefit to the Community’ and most recently, she was voted the ‘2007 Entrepreneur to Watch Out For’ by The Independent newspaper. Designing a Did you PhD Paper Wins Opening Doors Factory of know... ? to the Future Top Prize at the LUBS has launched a bursaries scheme West Yorkshire Society of Chartered Accountants the Future British Academy of (WYSCA) recently announced ten scholarships for exclusively for University of Leeds alumni who return to the city to study chartered accountancy students studying at local A team of researchers led by LUBS’ Management Awards the prestigious Leeds MBA programme. universities, with the first awards being made for Professor Chris Clegg is collaborating with the 2007/08 academic year. Bursaries of 10% are available to all University of Leeds graduates LUBS PhD student Nilam Ashra, was Rolls Royce and the University of Sheffield who enrol on either a Full Time MBA or an Executive MBA recently awarded the ‘Best Paper Award’ LUBS has been awarded with two scholarships for the BA to design a ‘factory of the future’ which is Programme at Leeds University Business School. Accounting and Finance degree course: an award to the top student for the Foresight and Organisational in the second year; and an award to the second best student in the currently under construction. The team MBA Programme Director, Mary Landen said: “The MBA Becoming Track. second year. is based in the Centre for Organisational attracts applicants from a wide range of backgrounds, both business and professional. We are delighted to be able to offer The paper, titled ‘The sense making of two corporate WYSCA Immediate Past President, Gail Monnickendam said: Strategy, Learning and Change (COSLAC). Leeds University alumni from any discipline bursaries of 10% communication teams in the public and private sector’, was “The ACA qualification opens the door to a huge range of exciting toward the MBA fee.” presented in one of 23 tracks at the annual British Academy career opportunities in every sector of business and finance in this For the last two years the project has involved working with end of Management conference held at Warwick University in country and around the world. We feel that as well as the monetary users, factory management team, architects, project managers The Leeds MBA can be tailored to meet your individual career September 2007. prize, the other key element for the winners is that being a WYSCA and other stakeholders. It is unusual for social scientists to have needs and aspirations, especially through the choice of option scholarship recipient will be something they can add to their CVs this level of involvement in the design of the a new factory. The modules and the MBA project. The programme can be studied The study involved working closely with the communication which will hopefully enhance their career prospects and go a little team’s work will continue with an evaluation of the new facility, either full-time for one year or in a modular format over two to teams of 3 organisations based in Scotland. way towards easing the way for the business leaders of the future.” which is due to open early 2008 and of lessons learned. three years on the Executive programme. The Chartered Institute of Public Relations are looking to use LUBS has welcomed the opportunity of being included in this The project is one of several funded by Rolls Royce under its Whichever route you choose the quality and focus remain the results of the study to contribute to their long-term training scheme. Director of Undergraduate Studies, Julia Clarke said: University Technology Partnership (UTP) for Design which the same. and development strategy. “I am delighted that the West Yorkshire Society of Chartered includes researchers from the Universities of Leeds, Cambridge Nilam has worked as a communications adviser for 14 years in Accountants has chosen to include the University of Leeds in this and Southampton. The aim is to provide access to world-class To find out more about the Leeds MBA visit: the UK, Philippines, Maldives and India before undertaking this very generous initiative. With so many of our students staying in research to improve the company’s design process. The focus www.leeds.ac.uk/lubs/mba studentship; and is currently in her third (and final) year of her Leeds after graduation to take up training contracts with firms in the at Leeds has been on the psychological and organisational aspects of design. Alternatively please contact us by email at: PhD in Corporate Communications at LUBS. city, this is a great opportunity for them to establish links with the [email protected] or on +44(0)113 343 2610 Society at an early stage.”
network ISSUE 3 ISSUE 3 network School News New for 2008 MA Advertising and Design Royal Visit to LUBS This newly established programme builds on the success New for 2007 of the current MA in Design which is delivered in the School of Design and the MA in Advertising and Marketing delivered Academic Partner MA Diversity Management in LUBS. This high quality, leading edge programme will provide you with Staff from the LUBS Work Based Learning (WBL) Unit had the Advertising & Design is a dynamic and expanding sector both specialist knowledge and skills in the management of diversity in opportunity to meet HRH the Duke of Gloucester during his recent an international business context. You will benefit from international nationally and internationally, attracting significant numbers visit to the Cabinet Office Emergency Planning College, located near research-led teaching and prominent players in this field will provide of both UK and International UG students wishing to gain York. The visit was to mark the College’s celebration of 70 years as lectures and workplace research opportunities both in the public and employment in these specific areas, or pursue research projects the UK’s primary training college for civil protection. private sector. This course is available as either a full-time (1 year) or at PhD level. part-time (2 year) programme. The Duke was very interested to hear about the academic There is currently sparse provision in the UK for this type of partnership LUBS has with the college through the WBL Unit, in This course is aimed at anyone wishing to pursue a career in diversity programme, other than MA programmes which recruit narrowly particular the ways in which formal qualifications are provided for management and equal opportunities within public or private sector from the Art School sector. This new programme is available those individuals working within the Emergency Planning profession. organisations in the UK, Europe or internationally. from September 2008 and specifically combines strategy and creativity, theory and practice and business with design. His Royal Highness (pictured right), accompanied by Her Majesty’s For more information including details on our fees Lord Lieutenant for North Yorkshire, Lord Crathorn, enjoyed a lunch and scholarships and how to apply, please contact: at the college followed by a tour of the Hawkhills estate hosted by Susan Waterson on +44 (0)113 343 7946 For further information visit our website: Chief Executive, Michael Charlton-Weedy (pictured left). The Duke or email: [email protected] www.leeds.ac.uk/maad also had the opportunity to see first hand the college’s training Alternatively visit our website: www.leeds.ac.uk/lubs/masters courses and spent some time talking with delegates and trainers.
LUBS LUBS Graduate Graduate with Global Ambitions Achieves a LUBS Management student, Benjamin Rushin, was recently selected Scholar Hunt Destination UK as one of 400 students from around the world to attend an International World-class Symposium on Climate Change run by ATHGO International at the LUBS welcomed new student, 18 year old Akshay Goyal from Noida, United Nations headquarters in New York City. The theme of this year’s event was ‘Global Third Way: Becoming one with the Environment’. India in September, as he began his three year undergraduate programme Result UN ambassadors, professors from various universities, and a number of in BA Management. LUBS graduate, Chris Pilgrim, has scored the highest mark in the world in his first set of Chartered Institute of Management business executives competing in the ‘green’ industry were also present Accountants (CIMA) professional examinations. Chris graduated in at the event. Akshay beat thousands of Indian teenagers to win a fully paid scholarship to the University of Leeds, a prize covering all of his fees Management Studies with BA (Hons) in 2006. Benjamin, who graduated in July said: “The event was incredibly and living expenses for three years, as part of the Indian television show, Airtel Scholar Hunt: destination UK. useful for students like myself. Twenty students were selected to On hearing the result, he could not quite believe his success: “I The contestants faced a series of challenges over the five competition stages, including a subject exam, interview, quizzes and speak as panellists and I was among the lucky twenty. My questions have managed to complete six exams already and in one I gained competitive tasks to test their skill and aptitude. All of the tests were designed by academics from LUBS and Edexcel and included how countries could encourage environmental efforts from the top mark in the world out of over 6,500 students. This has representatives from LUBS including the Dean, Professor Andrew Lock, interviewed the contestants as part of the selection process. multinational corporations.” resulted in a mention in the Financial Times, several local papers University of Leeds Vice-Chancellor, Professor Michael Arthur said, “Leeds has a tradition of strong links with India. This scholarship and many ‘swot’ jokes from my colleagues.” When asked what he had taken away from the memorable event, Ben said: “I met intelligent and ambitious international students, as well as and the novel way it has been run have helped Leeds raise its profile further in India and show potential students just how much the Chris is currently employed on the Barclays Finance Graduate a number of United Nations staff including the German UN University has to offer.” Scheme and is based at the Barclaycard Head Office. Under this Ambassador. These events are highly demanding but focus on At the end of his first semester, Akshay has settled well into university life and is really enjoying his time at Leeds. He has already scheme he is required to complete four placements over the whole teamwork, academic theory and constant communication, providing joined a few societies including a role as the Model UN Deputy for the United Nations Associations. of Barclaycard’s finance function whilst also undertaking his the opportunity to demonstrate your knowledge and capabilities. I would like to thank Dr Saigal from LUBS for encouraging me to apply for CIMA qualification. Reflecting on his experience so far, Akshay said, “The University is so big and beautiful. I had a lot of apprehensions about coming to this Forum.” Leeds because it is hard to forget India and my family and friends – all of whom I miss a lot. Then I think of this fantastic opportunity Chris went on to say: “My immediate ambition for the future is to Benjamin is going on to an internship at UBS in Zurich. and feel incredibly happy and proud.” qualify with the CIMA. After this I’d like to continue with the Barclays group, gaining experience across different business and global areas. ATHGO International is an organisation that trains and develops next- The British weather is apparently taking a bit of getting use to, as is the food and Akshay admits he hasn’t grown to love our culinary On a more personal note, I would also like to complete an MBA in generation ambassadors in collaboration with renowned entities and delights just yet, which is largely due to his love of spicy food. That said he is developing a penchant for the good old English breakfast the future and continue accounting studies into corporate finance.” NGOs, including the United Nations and World Bank. – so perhaps it’s only a matter of time. To find out more information go towww.athgo.org
network ISSUE 3 ISSUE 3 network 7 Bight of Benin BENIN TOGO Gulf of Guinea Ho Tema Nsawam Lake Volta network Tamale ACCRA Cape Coast Takoradi Asamankese Bolgantanga , making it over fi ve , making it over fi Kumasi 2 BURKINA FASO Tarkwa ISSUE 3 COTE D’IVOIRE Over 60 dialects are spoken in Ghana, although the offi cial Over 60 dialects are spoken in Ghana, although the offi language is English; Ghana has the main religion. Christianity is the country’s Africa; highest percentage of Christians in West Accra is the capital city with a population of two million; largest man-made the world’s Ghana is home to Lake Volta, lake. Its area is approximately 8,500km Overall life expectancy is 57 years; The climate is generally tropical and humid with two rainy seasons during the year; The Cedi is the unit of currency and there are approximately 9,400 to the £; Ghanaian culture requires an exchange of greetings and pleasantries along with handshakes before any business is transacted; Ghana has 10 regions, each with its own capital. Ghana is the size of the UK with a current population of 23.1 million (2006); times larger than the city of London;
l l l l l l l l l l Key Facts about Ghana So, what are the opportunities for the future? So, what are the opportunities for companies are many Ghanaian As the economy begins to grow, opportunities and now looking for overseas partners for investment of export opportunities the government has highlighted a number leisure, transport in sectors such as agriculture, sports and are further market infrastructure and telecommunications. There consumer goods, opportunities available in a broad range of and used computers. used clothing reconditioned machinery, (*Source; African Development Bank) include attractions historical markets, forts and castles, sanctuaries and national parks such as the Kakum Nature Reserve, which is home to an impressive array of wildlife and birds. Safaris are also very popular with many game reserves. international tourists keen to explore Ghana’s There is great potential for further growth in the tourism market and although a wide range and standard of tourist accommodation exists, there is still scope for development, particularly outside the main cities where the infrastructure and communications remain cient funds At present, the Ghanaian government lacks suffi poor. to invest in tourism to fuel this growth and so future external nance. investment is needed in the shape of private fi Ghana is well-endowed with natural resources and has approximately twice the per capita output of the poorer countries in the region. Agriculture continues to be the primary sector of employing 60%* of the workforce and importance to the country, The country does still remain heavily generating 40% of the GDP. nancial and technical assistance, dependent on international fi culties, Ghana represents a but despite its current economic diffi prosperous market for exporters with major foreign investments China and India. coming from Germany, Ghana of hospitality – a country 2002) (Nene Ankrah – MBA rst assumes a special prominence as the fi The country of Ghana independence from British rule in 1957. African country to gain known as the Gold Coast, a name derived Prior to this, Ghana was that still exist within this country from the rich gold deposits is Ghana resources such as timber. alongside other natural in the sub-region and arguably the most peaceful and hospitable strong historical, since independence has continued to maintain As a result, Ghanaians are cultural and economic links with Britain. companies and many UK particularly keen to do business with UK applicable. standards and procedures are still widely African bulge, Ghana Located on the southern coast of the West to the west by the Ivory Coast, to is bordered to the east by Togo, north and northwest by the south by the Atlantic Ocean and to the largest man- the world’s Burkina Fasso and is home to Lake Volta, over 60 dialects cial language, made lake. Although English is the offi ethnic groups of the Twi, are spoken including languages from the Fante, Ga, Hausa, Dagbani, Ewe and Nzema. Ghana makes it quite The rich cultural and traditional identity of and it is these distinct from the other countries of the sub-region, extend into their business traditional values that the people of Ghana contact with business face-to-face dealings, preferring regular, cient or be the most effi partners and suppliers. Whilst this may not personal visits are warmly cost-effective way of conducting business, that as a business welcomed and expected. It is therefore advisable schedule, exibility into your meeting visitor you build an element of fl in Ghana. as timeliness is not generally a high priority well-known for their hospitality and Ghanaians are however, friendliness and Ghana has developed a strong, positive image as a tourist destination, with numerous cultural and historical scattered across the length and breadth of the country. These scattered across the length and breadth of the country.
Africa is the second largest continent on earth, occupying 20% land area; of the Earth’s population Africa’s is slightly less than 14% of the total world population; Only about 6% of Africa is arable; nearly 25% is forested or wooded; Algeria, Egypt, Libya, and Nigeria are the major petroleum and natural gas producing countries in Africa; Botswana, Democratic Republic of Congo, and South Africa together produce 50% of the diamonds; world’s Ghana, South Africa, and Zimbabwe together produce nearly 50% of gold. the world’s
l l l l l l Some interesting facts about Africa
an insight into an insight
Africa has often been seen as a high-risk place to do business, but Africa has often been seen as a high-risk is increasingly becoming things are slowly changing. The continent despite all the obstacles a hospitable destination for investors and rates are entrepreneurs, growth and challenges facing Africa’s ventures to be found beginning to rise. There are now successful everywhere from Mogadishu to Dakar. still hard work. As a recent is Doing business in Africa however, study indicated, out of the 35 least business-friendly Bank World Africa. There are also countries in the world, 27 are in sub-Saharan to deal with, but the additional infrastructure and labour constraints is improving. the business climate across the continent respectable 4% in at Economic growth has been running at a very A good deal of this least 15 African countries for the last decade. there minerals, however, growth can be put down to rising prices of cultivating nding and fi is much more to it than that. Africa is now and niche markets around the world, from telecommunications owers. banking, to the export of fruit and fl In addition, the results of the promises made by world leaders at G8 summit are now beginning to come through, including last year’s fresh funding to meet the promise of doubling aid to Africa by 2010. should now begin to see more money available for improving the We energy supplies and renovating everything from airports to shipping terminals, creating an environment in which business can begin to grow. it is becoming competitive global economy, In an ever-changing increasingly important that people from African countries are able cations to compete in this to gain the necessary skills and qualifi international environment. UK universities such as the University of Leeds attract African students primarily because of the wide range of high quality courses but also because of the heritage and strong links to the British educational system that remains in many African cial language. This can be seen in countries, where English is the offi the number of UK alumni originating from African countries in high such as the President of Ghana, Ministers of State le positions, profi and Asantehene, King of the Ashanti Kingdom. culties, Although many African countries still face economic diffi students and their parents remain enthusiastic to invest in higher education in the UK and full-time programmes such as the Leeds MBA have become particularly attractive to this market due the intensive nature of the study period. Other contributing factors cations from larger include the continuing preference for UK qualifi global employers operating in the African market. Africa ISSUE 3 network 6 focus on Africa 9 network ; ISSUE 3 2 le and products/services into Portuguese; The total population is 19.4 million, with a population density of 24 inhabitants/km Mozambique is divided into 10 provinces, the capital city is Maputo; cial language is Portuguese, but English is spoken in the main cities and there are over 50 local The offi dialects spoken across the country; The climate is tropical, characterised by cold, dry winters and hot, wet summers; The local currency is the Mozambican Metical (MZM); seriously depressed during has always been an important source of income, but the sector became Tourism given its unspoiled coastline, The country has a high potential for further tourism development, the civil war. tropical beaches and tropical climate. it advantageous to establish a local nd Most companies fi Opening a business in Mozambique can be slow. and clients; cials ce in the country to assist in dealing with local offi offi from paying Foreign investors are encouraged to take advantage of government incentives including exemption taxes in return for employment creation and export conditions; Companies are encouraged to employ local people as they offer a cheap labour source; with potential Personally visiting the country to promote your product/service is recommended. Direct contact can be slow representatives is far more effective than phone, fax or email because Mozambican companies to respond; service in Mozambique is not the literature and samples should be sent by courier service as the postal Trade most reliable; It is strongly recommended that you translate a summary of your business profi logo – will be appreciated. Small gifts, such as pens – preferably with your company’s Malawi is located in Southern Central Africa, the country’s full name is The Republic of Malawi; Central Africa, the country’s Malawi is located in Southern are English and Chichewa; cial languages and the offi The population is 12 million economy with a stable political environment; Malawi has a liberalised friendly and kind; Heart of Africa as the people are very the Warm Malawi is also known as largest freshwater lake in Africa; Lake Malawi is the third the highest point, Sapitwa peak rising to is the highest mountain in Central Africa, with The Mulanje Mountain sea level. over 3,000 metres above Mozambique is located on the southern eastern coast of Africa; The working day begins early, typically 7.30am and fi nishes at 4.30pm; typically 7.30am and fi The working day begins early, Business dress is formal. Men are expected to wear a jacket and tie, women were previously not allowed to wear Business dress is formal. Men are expected to wear longer the case; skirts that did not cover the knees, but this is no when greeting someone; It is customary for women to curtsy as a sign of respect wines to traditional Malawian items such as paintings, handcrafted Acceptable business gifts range from whisky and pens and curios; culture and for conducting business. Respect and politeness are a key part of the Malawian
l l l l l for Doing Business in Mozambique Tips l l l l l l l Malawi 2006-7) Kalimba – MBA (Wini about Malawi Key Facts l l l l l l Malawi for Doing Business in Tips l l l l l Mozambique nya – MBA 2006) Chafi (Wilson Key Facts about Mozambique: l l Ghana . cial/public institutions. ; 2 ater transport is also available for . It is also a member in the . It is also a member in . , including social systems and ISSUE 3 network traditional territory; English is the language of government, although there are 7 offi cial languages; English is the language of government, although there are 7 offi The country is predominantly a Christian nation; city; rst capital, Lusaka is now the capital fi Livingstone was the country’s construction and tourism. The annual economic growth is 5.8%. The fastest growing sectors are mining, energy, The total life expectancy is 36 years, the lowest in sub-Saharan Africa and half the population is under 15 years; There are 73 different ethnic groups, each has its own cultural identity The river’s most spectacular feature is the Victoria Falls, one of the seven natural wonders of the world; The river’s Zambia has one of the lowest population to land ratio in Africa, with 11 million people in a country half the size of Europe; Zambia’s name derives from the Zambezi River, the fourth largest river in Africa. The country is landlocked and name derives from the Zambezi River, Zambia’s is bordered by eight other countries; Whenever possible, always conduct all business transactions and dealings through offi The Zambia Investment Centre (ZIC) is the institution with legal mandate to promote and facilitate local and The Zambia Investment Centre (ZIC) is the institution with legal mandate to promote and facilitate ; www.zic.org.am foreign investment in the country. tax, surcharges Mining is the most incentivised sector for foreign investors. Incentives include relief on income ts, dividends or royalties; and unrestricted remittances of profi Appointments should be made in advance, but it is not unusual for appointments to be cancelled without Appointments should be made in advance, but it is not unusual for appointments to be cancelled advance notice; coastal areas; It is suggested that the fi rst-time visitor use an aide (usually a local) to act as guide. However, most of the main visitor use an aide (usually a local) to act as guide. However, rst-time It is suggested that the fi or linked by road. W towns and cities are connected by functional airports Skirts for women must be worn below the knee. formal dressing is widely acceptable in Nigeria. Western attire at social events is appreciated and considered friendly Generally a foreigner who wears local Nigerian Organisation of Petroleum Exporting Countries (OPEC); Organisation of Petroleum Exporting Countries When getting business approval, it is very useful to have Hierarchical structures are strong and well respected. ce or agency concerned; an awareness of the hierarchy of the offi company logo are acceptable; Business gifts, particularly items bearing your to ask personal questions about their families, as this is When greeting people, it is common for Nigerians considered thoughtful and caring; There are twelve public holidays a year; business transactions is English; cial language for conducting The offi business cials will only attend often deemed to be overtly religious and some offi Nigerians are Generally, meetings after prayers; Nigeria is the top oil producing country in Africa and ranks 10th globally Nigeria is the top oil producing doctors from Africa to Europe and the Americas; Nigeria has the highest export of academics and well internationally Nigerian football players have performed remarkably Nigeria is offi cially named the Federal Republic of Nigeria, and is located in West Africa on the Gulf of Guinea; Nigeria, and is located in cially named the Federal Republic of Nigeria is offi of 923,768km 32nd largest country and covers a total area It is the world’s Life expectancy is 43 years; of 36 states; from Britain in 1960 and now consists Nigeria gained independence city of Abuja and the commercial centre is Lagas; The capital is the inland language and the three cial English is the offi population is 140million, with over 250 languages. The country’s Igbo and Yoruba; most popular are Hausa, are Islam and Christianity; The two main religions n’s professional name, if known; Handshaking is common practice and business visitors should always use a person’s
l l l in Zambia: l l Tips for Doing Business Tips l l l l l l l l Key Facts about Zambia: l Zambia (Clyde Musonda – MBA 2006/07) l l l l l l l l l Nigeria: for Doing Business in Tips l l l l l l l l l (Tajudeen Ahmed – MBA 2006/07) Ahmed – MBA (Tajudeen about Nigeria: Key Facts Nigeria 8 focus on Africa In 2008 we are focusing on:
l governance in the public sector, bringing together all the national bodies The Centre influencing governance design to try to support a more cohesive national approach to public for Innovation sector governance; l working with an NHS Trust to develop their Governance model, their in Health governance behaviour, and their performance management system; Management l developing a learning programme and network for Chairs and their Boards. – a ‘Think The CIHM also work with LUBS in leading the public and voluntary sector work of the Northern Leadership and Do Tank’ Academy, developing prototype programmes for Becky Malby, Director, distributed leadership. One of the new programmes Centre for Innovation we are currently developing at Leeds is a leadership in Health Management programme for Chief Executives, to learn how to lead social and technical innovation, The Centre for Innovation in Health Management which will take place in China. is a joint venture between the Faculty of Medicine and Vietnam in 2008. and Health and the Business School. The centre consists of a network of 300 leaders, from a wide range of backgrounds, who work in or with the Their CIHM work primarily The CIHM works with people We also undertake projects from the inquiry into practice. manager views, perspectives If you are interested in joining involves focusing on the issues across the public sector trying with the voluntary and In order to make our work as and relationships. We have the CIHM network, accessing health sector. Our network of managers, clinicians, they believe are pivotal to to sort out complex issues in community sectors, supporting accessible as possible, we also sponsored a number of one of our programmes, or if academics, organisational change consultants, improving health and health their organisations by helping the development of effective are ‘open source’ and so you projects, including services for you want help with something policy makers, and think-tanks bring a wealth of services. CIHM work streams them to: community leadership. will find that we share work in so called ‘hard to reach’ groups; in your own organisation then include an inquiry process, an progress. One of our recent and renal patients. please get in touch. Every theme has an inquiry/ experience to every piece of work we do. organisational development l understand how they pieces of work is an inquiry into research stream which involves We also have a number of By Phone programme, and an applied organise themselves, and fit for purpose performance work at a national level to LUBS Alumni involved in the Call us at the office research programme. Current the impact the way they management, and clips of our understand the issue, as well as CIHM, helping us to develop on +44 (0) 113 343 8036 specific work streams include: work has on clinical and discussions can be found on an organisational development our work streams and taking or +44 (0) 113 343 6321 performance outcomes; http://www.youtube.com/profile stream. One of these inquiries part in our inquiries. For ?user=metricsworkshop01 By Email l Public Service l change the way they has been into the relationship example, they are helping [email protected] Organisations; organise and work between management and There are a number of partners us to develop a tailored l The Productive together to improve medicine, involving the collection learning with us including, the MBA programme for doctors, By Mail Relationship Between effectiveness; of evidence from teams and New Economics Foundation, using cutting edge knowledge Centre for Innovation Doctors and Managers; l learn how to focus organisations that have productive the Design Council, Pfizer and from the CIHM’s inquiries, in Health Management l Building Local Solutions their efforts to be more relationships that benefit patient colleagues from Harvard. Our case studies from our Maurice Keyworth Building with Local People; productive. services. You can go to our work on co-producing health, partner organisations, and University of Leeds website www.cihm.leeds.ac.uk brings these organisations personal development Leeds LS2 9JT l Successful Sustainable for the full report. together to work on models and and coaching techniques Organisations processes for better service utilising our organisational – including Governance. This year we have set up a development making the development team. network of NHS Trusts who are most of patient, community, working to take the learning clinical professional and
10 network ISSUE 3 ISSUE 3 network 11 encourage self-management. The IT proposed is an Internet-based information system wherein patients keep their own records and Transformational Government? diabetes test results, obtain advice from others, learn online and communicate with peers. Professionals use the system to share Alumni profile information with colleagues, conduct online surveys and analyse The Role of Information Technology in trends and coaches keep blogs of their thoughts and advice and guide patients to relevant online resources. Delivering Citizen-Centric Local Public Services “The future of public services has to use Virginia Goh Dr Stephen King, Technology and Innovation Group (TIGr) technology to give citizens choice, with MBA (Finance) 2001 personalised services designed around their Virginia Goh is a trained needs not the needs of the provider.” Following on from five years of ‘electronic government’, the Labour Government has accountant, with a (former Prime Minister Tony Blair, in Foreword to Transformational recently announced a new five year plan for ‘transformational government’. Like its Government, November 2005) Master of Business Administration predecessor, t-government emphasises the important role of information technology This project indicates the kind of IT that emerges is radically (IT) in enabling the delivery of modernised public services. Modernisation is different to the IT currently being implemented by local authorities. (Finance) from the Table 1 compares the two forms of technology-enabled service University of Leeds. defined as an increasing emphasis on citizen choice, personalisation of services transformation. The key difference is that co-production uses IT as a platform to share information amongst a community of users, She is currently Director and understanding and responding to service user needs. professionals and coaches all striving towards a common goal: of a consultancy firm excellent patient care. In contrast, the widely-adopted CRM platform and University lecturer, essentially enshrines existing relationships – with the council holding and Customer Relationship Management (CRM), with the back- lecturing business office transactional systems which drive the ship of state. One or two on to information and using it internally whilst the citizen is kept at more advanced councils were experimenting with using data from arms length and not encouraged to actively participate in service subjects in the top the transactional systems to help target services better and to plan design or delivery. University in Singapore. for changes in service demand. But notions of citizen-centricity and participation in service transformation were generally low down the Co-Production Platform CRM Platform In 2005, while she was pregnant with her son, she found herself faced with a distinct lack of knowledge on how to choose a agendas of the technical specialists often charged with delivering Internet-based Proprietary system e-government to tight deadlines. suitable hospital and doctor in Singapore for individual specific Publicly accessible Accessible internally only medical conditions. FROM TRANSACTIONS TO TRANSFORMATION? Users/citizens Users/citizens Utilising her background in business administration and finance, Applying technology to existing ways of working is not the only Keep own records No access to own records approach available. It is increasingly being recognised, particularly she started doing intensive research with her husband, a medical in the area of health and social care, that the patient/client/customer Obtain advice from others/communicate Cannot communicate with peers director in Singapore, on the criteria to use when choosing with peers should be a ‘co-producer’ of their own care. For care to be effective suitable healthcare services, especially if the person is not from a Research by Dr Stephen King of the Technology and Innovation Group the user needs to be involved in the design and to feel ownership Learn online No online learning medical-related background. Her research in this area resulted in (TIGr) explores the appropriateness of the t-government agenda by for the plan and the outcomes. Co-production is not mentioned in Professionals Professionals a publication of her book in 2006 titled ‘Picking the Right Hospital, Right Doctor in Singapore’. drawing upon lessons learnt from the preceding e-government era. any of the Transformational Government documents – but it may Share information with colleagues Share information with colleagues Arguably the most significant citizen-focused technology of the offer some fresh ideas. Co-production is about developing new Conduct online surveys Limited analytical developments to date This is the first ever book in Singapore to review this important e-government era was Customer Relationship Management (CRM). relationships between professionals and service users. It entails subject in detail and provides comprehensive information to educate participation, joint problem solving and radical organisational Analyse trends From 2001 to 2005, the UK Government spent over £10 billion per readers on what to look for when choosing appropriate healthcare innovation. Stephen King is currently working on a HEIF-funded Coaches Coaches services. With her accounting skill and finance background from year on electronic government with three aims: project with the Centre for Innovation in Health Management, Keep blogs of their thoughts and advice No role envisaged her MBA (Finance) and medical expertise from her doctor husband, Bolton NHS PCT and the Design Council to evaluate the impact of l To improve customer service. she is able to teach readers how to compare the different hospital co-production on diabetes care. The health service is overstretched Table 1. Comparing Co-Production and CRM Platforms l To reduce social exclusion: avoiding a ‘digital divide’. services, to enable them to find the most cost effective treatment and there is an urgent need to reduce service demand by E-government has recently been succeeded by t-government suitable for their needs and budget. It empowers the readers to l To increase democracy and accountability: encouraging active encouraging self-management of chronic conditions. Twelve – with services being ‘transformed’ by technology and a more make informed decisions as healthcare cost is also a major concern democratic participation. million Britons suffer from chronic conditions such as diabetes or radical, citizen-centric agenda being set by central government for most people in Singapore. In November 2005, the level of ambition was increased with the mental health problems with diabetes alone consuming 5% of NHS to which local government has to respond. But an examination of publication of the Transformational Government White Paper – a resources in Bolton, one of the Design Council’s co-production pilot arguably the most citizen-centric technology of the e-government Since its release, the book has sold thousands of copies and has further 5 year plan heavily reliant on IT to deliver a step change in the study areas. The co-production approach developed by the Design era, CRM, shows that service improvement is unlikely to lead to a caught the attention of local media, including features in several quality of public services, including education, housing, transport, Council, professionals and patients includes three key tools: a pack transformation from the established status quo of provider-driven leading newspapers and magazines. of cards, life coaches and IT. The cards break down ‘entrenched services. CRM enablement of contact centres and other channels social care and the environment, and in citizen engagement and Virginia is also passionate about teaching and mentoring the next protocols’ of consultation by enabling patients to describe their continues to deny citizens an active role in service design or participation in service design and delivery. IT was to provide an generation of corporate leaders, through her involvement in the current life situation and concerns in a language that is meaningful delivery. But alternative approaches to service design and citizen information-sharing platform both within government and outwards world of academia. As a successful corporate leader and business to them. The aim is to enable the co-production of a ‘personalised participation are possible. One such approach is co-production. towards the public. In addition, wherever possible, transactions consultant, her students see her as a good role model to follow. between citizens and government were to be ‘e-enabled’ with web- care plan’ for each patient based on their unique circumstances. In particular, by encouraging a transformation in the relationship Each card has a statement written on it that the patient can select based self-service the aim where appropriate. between service provider and service user, whereby the latter are and use during consultations with healthcare professionals e.g.: ‘I’m empowered to take decisions and own the consequences, the Earlier research by Dr Stephen King had shown that progress in addicted to sugar’, ‘I want to have someone to talk to about this’, enabling role of IT becomes clearer. Instead of accumulating data delivering citizen-centric public services had been slower than ‘Shopping for food can be hard’. The coaches are not healthcare internally, we see a model of providers and users sharing information expected, with many local authorities struggling to IT-enable their professionals but are seen as patient mentors and advocates who and working together towards common goals. This feels more like contact centres and to integrate front-office systems, such as websites have the skills to connect to people’s change agendas and to ‘transformation’ than the legacy provided by the e-government era.
12 network ISSUE 3 ISSUE 3 network 13 The Business Early feedback indicates that our students value the opportunity to consider ethical issues within their studies. In particular, they Student profile appreciate the importance of being able to identify and deal with ethical issues in the workplace and the application of ethical reasoning as a useful skill. This is demonstrated by feedback on of Ethics our second year module, ‘From Study to Work’, which aims to help Claire Crommie students in the acquisition of, and preparation for work placement: BA (Hons) Management 2009 Julia Clarke, Director, “The Ethics seminar highlighted issues that I had not even considered. … It also made me aware of issues Corporate Social Responsibility Undergraduate Studies that I may face, especially in HR where ethical issues and Business Ethics have become are likely to arise regarding equal opportunities and increasingly important in recent diversity; it was of particular interest to me.” years, although in my fi rst year There is no doubt that business ethics and social (Second Year BA HRM Student on our Study to Work Module) as a student I never gave much responsibility have been moving up the corporate But not only do our students see ethical reasoning as an thought to how they might impact agenda in the last few years. Of course these issues important business skill, they also weigh up ethical considerations my career. have received a big push into our conscience from in making their own employment choices: the series of scandals and disasters that have “Knowing an employer has an active volunteering In my second year I took the ‘From study to work’ module been so vividly reported in the press in recent programme improves your perception of an to help me prepare for a year in industry and the session on business ethics introduced some thought-provoking case studies, years (Enron being perhaps the most infamous organisation – corporate responsibility is key in highlighting the diffi culty that some companies may have of these). Growing demands on businesses to be determining my job preference.” achieving a balance between profi tability and ethical behaviour. accountable for their environmental impact, as (Final Year Student Participant in the Leeds University Business School This was particularly useful for my placement search as I was Volunteering Challenge 2006) asked during my interview which I thought was more important for well as their fi nancial results, have also played a business to succeed – profi tability or behaving ethically? a part. And of course a sneaking suspicion that And we are keen to fi nd out what employers understand by ‘ethically aware’ and ‘ethically educated’ graduates. We want Although I work for a fi rm that prides itself on the integrity of the good business may actually be good for business to know what graduate employers do and do not value within business and its staff, I am still quite surprised at the amount of has helped. the teaching of business ethics. The fi ndings from this project, attention and consideration given to business ethics on a daily combined with an ongoing international study of students’ basis; Is this what is right for the client? Am I adhering to the perceptions and appreciations of ethics within the curriculum, will fi rm’s standard of integrity? Whilst at the same time having to contribute to an enriched understanding of what our stakeholders meet deadlines and targets and contributing to the profi tability This increasing interest in business ethics has been mirrored seek from business ethics education. of the company. by developments in learning and teaching at Leeds University Business School. Ethical issues are now explored within academic If you would like your organisation to take part in this survey As an employee’s ethical responsibility only seems to increase and personal development modules and a new Business Ethics then please forward the link for our online questionnaire to with their career progression, the subject of business ethics is not option launched September 2007. Crucial to this has been the person with responsibility for graduate recruitment. The only interesting but also particularly useful to anyone considering our partnership with the Centre for Excellence in Learning and questionnaire should take about 20 minutes to complete and can a career in the business environment. Teaching for Interdisciplinary Ethics Applied (CETL). be found at http://lubswww.leeds.ac.uk/research/public/survey. php?name=Ethicsemployers The establishment of this centre was made possible by the award of £2.6 million from the Higher Education Funding Council for Those who take part in the survey are invited to participate in one England. This grant recognised the University’s excellence in of a series of leading-edge ethics workshops offered by the CETL. inter-disciplinary ethics. The funding the University will receive This session will provide an introduction to ethical thinking and over 5 years makes possible the integration of interdisciplinary reasoning, allowing participants the intellectual space to refl ect ethics into the curricula of a wide range of disciplines at the on their business practice and engage in structured debate. University, and facilitates the further development of this Simply add your contact details to the questionnaire if you would excellence across the UK and beyond. LUBS was a key member of like to fi nd out more! the successful funding bid and is delighted that business is one of the subject areas (along with 13 others including medicine, engineering and biosciences) with which the CETL is working. The CETL builds on its established excellence in teaching medical For more information ethics, where subject specialists and ethicists help students to about the CETL’s work with integrate diverse ethical issues into a coherent Ethics Theme corporate clients please contact which crosses subject and year boundaries. This refl ects our Josephine Fogarty: pyramid approach in LUBS with the exploration of ethical issues within non-specialist modules in the fi rst and second year of +44 (0) 113 343 7795 our undergraduate modules, leading into a specialist Business [email protected] Ethics module in the fi nal year. At postgraduate level, the CETL www.idea.leeds.ac.uk is leading the development of a number of themed sessions for students on the MSc in Management.
14 network ISSUE 3 ISSUE 3 network 15 book
James Waggott (MBA 2007) The 5 Paths
Career to Persuasion News Authors: Robert B Miller, Gary A Williams with Alden M Hayashi Marc Smelik, Director, Career Management Centre
Publisher: Kogan Page reviews Knowing what your five consistent ‘decision-making It’s here that there is bit of a Are you customer actually wants styles’: Charismatics; problem, which the authors are from you is the oldest Controllers; Followers; Sceptics at pains to remind their readers. at LUBS and Thinkers. Knowing how to go about selling sales adage going. In to an individual once you know By providing a detailed account Career Wise? ‘The 5 Paths to their style is all well and good, it’s of the how, what, why and why Over the last year, the Financial Times and Leeds University Persuasion’, Miller and reading them in the first place As part of the Career Wise Programme for our MBA and not of persuading each type, the Business School have increased their cooperation through a number that’s the real challenge. Too postgraduate students, we will be running a number of Williams attempt to take authors argue that to persuade of partnership initiatives. It is a sign of LUBs growing international often appearances are deceiving employer and alumni led workshops from January 2008. this perspective one step effectively, you must tailor your status that the partnership has returned more strongly through three and, they argue, insufficient If you are interested in talking to our current students about pitch to how your customer key initiatives: further by examining consideration is given to figuring your experience and the industry you work in or would simply thinks. Some require extensive how executives make out how your target ticks. The FT Speaker Series Free Financial Times like to find out more about the Career Wise Programme, please information, others just the decisions, rather than what Reminds me of another old During 2006/7 we invited Subscription contact us: Jo Lumb, LUBS Career Management Centre, ‘big picture’; some want to be adage about not judging a book expert speakers from the FT Every MBA, MSc and MA student tel: +44(0)113 343 3487 or email [email protected] they decide in the end. coddled, others don’t mind being and industry to celebrate the now receives a free subscription by its cover! challenged; some take their time School’s strong performance in to the FT paper and the FT.com By studying the behaviour and others make decisions on International Business research We regard the paper essential and preferences of more than the spot. and outreach through the Centre reading for course work, and as 1,500 managers, they derived for International Business Studies preparation for career choices and Do you need SPARK? (CIBUL) under the leadership assessment processes; recruiting SPARK is a business startup service, based at the University of of Professor Peter Buckley. The from LUBS should go hand in Leeds Careers Centre, which advises and assists students and alumni events were targeted at masters hand with an expectation to see Sandra Szikora (MBA 2006) interested in self employment or setting up their own business. and MBA students, giving an well-prepared candidates. Book Review Competition external view on major issues of SPARK is funded through the Unversity’s Careers Centre, and open The FT Competition The Growing To win a copy of one of the reviewed books kindly donated by globalisation. Speakers included We will be holding a new FT to LUBS alumni (based in the UK). Kogan Page, simply e-mail the answer to the following question Leeds alumnus Andy Green, CEO sponsored business competition to [email protected] no later than 1 April 2008. Don’t of BT Global; Quentin Wilson, FT There are a full range of practical support and solutions on offer Business Handbook in the first half of 2008. Teams Editor Foreign Affairs; and John to help you get your business up and running, including start up Consultant Editor: Adam Jolly forget to include you name and contact details, plus course of up to four students will be Wilman, FT Business Editor. advice, mentoring, access to business space, help with business Publisher: Kogan Page 8th Edition and year of graduation. required to submit an essay on a plans and training events in entrepreneurship. The forthcoming FT series global business topic, and three This book presents a useful affecting the business, areas addresses International Finance, teams will then be selected to For more information visit the website at: balance of information, they should review before Q. Leeds University Business School and is open to company present their ideas to an Executive www.careerweb.leeds.ac.uk/spark suggested approaches making those decisions and is situated in the Maurice Keyworth representatives and alumni. Panel. The finalist teams will also tips on where to find further Every event is followed by a get the chance to interview a top to many of the most information and support for the Building, but who or what was networking reception, giving executive on their chosen subject, common issues faced by smaller business. our postgraduate students a supported by interview skills China Fair 2007 today’s growing business Maurice Keyworth? great chance to practice their training from an FT journalist. This It is full of useful information relationship building skills. is a great chance for our students In November we organised and the occasional case from a wide ranging group of A. A student from Somerset who studied Economics Details of the next event to boost their CV, be noticed in the the first ever on-campus study/interview to illustrate contributors and provides a quick in the early 1930s and later became a successful and guest speakers can labour market, develop key skills, international fair attracting relevant points. and easy reference which will cider merchant – his ‘Leeds University Scrumpy’ be found on our website and impress decision makers stimulate the thought processes was particularly popular in Cornwall. www.leeds.ac.uk/lubs/alumni in industry. a recruiter base of 45 Written as a handbook, the of anyone contemplating a subjects covered are broken If your company has an interest companies from China, business decision. B. The name of the first Dean of LUBS’ dog. in linking up with the FT series, South East Asia and down into concise sections within chapters covering all aspects of In summary, while it shouldn’t please contact Marc Smelik at the UK. be seen as a replacement for C. A 1923 graduate in Colour Chemistry and Dyeing from [email protected] growth including strategy, cash the University who founded a company to manufacture The event, which linked to flow, winning new business and professional advice (which will always be required in some materials for the textile industry – his widow endowed the 24th Annual Conference international growth right through circumstances), it is a useful the University with a substantial gift in his name. of the Euro-Asia Management to grooming a company for sale. Studies Association (EAMSA), and easily accessible source of We are also keen to hear from Congratulations to Iris Tse from MSc International Marketing took place in the Parkinson It highlights those questions the practical information for those Indian recruiters to help us in Management (2005) who won issue 2’s competition. The Building, followed by on-campus entrepreneur should be asking seeking to effectively manage our efforts to bring an on- answer was b) the architect of the building where LUBS is interviews for roles in China and when considering decisions and grow their business. campus event to Leeds. based also designed the Royal Opera House, London. global roles for Mandarin and Cantonese speakers. This was For further information a unique UK event held only in please contact Jo Lumb at Leeds and Manchester. [email protected]
16 network ISSUE 3 ISSUE 3 network 17 forthcoming
Masters Open Days The Leeds MBA Winners and Winning: Date: Wednesday 6 February, Open Evenings What are the secrets Wednesday 12 March, Date: Wednesday 16 January, of success in sport, Wednesday 7 May, Thursday 6 March, business and life?’ Wednesday 11 June 2008 Tuesday 1 July, Alumni Events Time: 12:45 – 15:45 Wednesday 3 September Date: Thursday 28 February Location: Leeds University 2008 2008 Business School Time: 18:00-20:00 Time: 18:00 start Financial Our Open Afternoons are designed Location: Leeds University Location: Yorkshire Bank to demonstrate how a Masters Business School Lecture Theatre, degree could help shape your Leeds University We hold Open Evenings throughout Business School Times future career. See what LUBS has the year providing you with an to offer, meet up with staff and opportunity to come and listen to This inaugural lecture will be students, and have a look around what the Leeds MBA has to offer, delivered by Dr Bill Gerrard, Professor Speaker our superb facilities in the Maurice meet up with staff and students, of Sport Management and Finance. Keyworth Building. and have a look around our superb More Details: More Details: log on to facilities in the Maurice Keyworth email [email protected] Series www.leeds.ac.uk/lubs/masters Building. or tel: +44(0)113 343 2613. More Details: log on to Corporate LUBS was delighted www.leeds.ac.uk/lubs/mba FT Speaker Series or Tel: +44(0)113 343 2610 Wisdom Event to welcome John or email [email protected] Date: Tuesday 8 April 2008 Date: 5 December 2007 Willman, Business Time: 18:00 for 19:00 start Time: 18:00 -20:00 Location: Yorkshire Bank Editor of the Financial Location: Leeds University Time to Question
Lecture Theatre, Business School Leadership – What does Times, to launch the Leeds University
2007/08 FT Speaker Series in September. As part of the popular FT Speaker leadership mean in Business School events Corporate Wisdom Series, Alastair Da Costa, Head of today’s society? As part of the popular Corporate The theme for the 2007 / 2008 series is Financial Services and Financial Services, DLA; Alumnus Wisdom Series, Jon Moulton will be The Business School was delighted John Willman gave an entertaining and challenging lecture of the University and member of Date: Thursday 7th February delivering a lecture on ‘Profiteering entitled ‘The World’s Leading International Financial Services the LUBS advisory board will speak 2008 to welcome back to the University, from Other People’s Blunders.’ Jon Centre: How Britain Won the Title – and How It Could Lose It’. on the theme of Governance and Time: 18:00 to 20:00 is Managing Partner of Alchemy, a Martin Scicluna, alumnus of the Financial Services. Location: Leeds University UK-based private equity firm which The FT Speaker Series, of five lectures a year, enables students, Business School University and former UK Chairman More Details: log on to has invested £1.9 billion of equity alumni and businesses to hear exceptional speakers, gain an www.leeds.ac.uk/lubs/alumni of Deloitte to deliver the fifth Corporate understanding of and debate some key issues facing business Chaired by Linda Pollard OBE, Chair with an emphasis on dealing with or e-mail: [email protected] of Yorkshire Forward and Pro-Vice- troubled companies. today. It is an ideal opportunity for LUBS students and local Wisdom lecture ‘Leadership in the Chancellor of Leeds University. More Details: Ever Changing Capital Markets’. businesses to connect and network with one another in an A panel of invited speakers will Tel: +44(0) 113 343 7945, informal setting. FT Speaker Series address issues of leadership in a e-mail: [email protected] or Date: Tuesday 30 January contemporary context and share their The fluctuations in the global economic climate frequently The second lecture in this year’s series was given by University log on to www.leeds.ac.uk/lubs 2008 own experiences and perspectives hit the headlines. The impact upon businesses, large of Leeds alumnus, Mark Tucker, Group Chief Executive of and small, can be dramatic and business leaders need Time: 18:00 -20:00 of leadership in practice. This event Prudential who was speaking on ‘The Economics of Retirement: is for all LUBS Alumni and is free of to develop mechanisms to ensure that their organisations A Global Challenge’. Another alumnus of the University, Alastair Location: Leeds University The Leeds MBA Business School charge but places must be reserved are able to respond effectively. Martin’s fascinating lecture da Costa, Head of Financial Services at DLA, delivered the third in advance. It is open to all business Open Day drew on his vast experience both as Chairman As part of the popular FT lecture entitled ‘Future Success Factors for Global Financial and management professionals with Date: Saturday 10 May 2008 and from advising the leaders and Boards of many of the Speaker Series, the next lecture Services’, on 5 December 2007. an interest in developing leadership Time: 18:00-20:00 UK’s leading corporates. will feature Andrew Ball, Managing potential. If you are interested in attending this event, please email Jack Director of North, LLoydsTSB Location: Leeds University More Details: Corporate Wisdom is an influential lecture series for Nicholson [email protected] to book your place. Development Capital. Business School To book your place email Chairs and Chief Executives of leading private and public In addition, we also hold an Forthcoming dates are still to be [email protected] sector organisations in Yorkshire. Created by LUBS and confirmed but will be taking place Open Day providing you with an the international leadership consulting group Whitehead in March and May 2008. opportunity to come and listen to what The Leeds MBA has to offer, Mann, Corporate Wisdom brings together and inspires More Details: log on to meet up with staff and students, the region’s leaders through a programme of lectures www.leeds.ac.uk/lubs/alumni and have a look around our delivered by eminent business figures. All of the Corporate or e-mail: [email protected] superb facilities in the Maurice Wisdom speakers have used their lectures to tackle Keyworth Building. different elements of their leadership role, whilst at the same time they are unified by experience, passion and More Details: log on to www.leeds.ac.uk/lubs/mba humanity. Martin Scicluna was no exception to this. or Tel: +44(0)113 343 2610 Martin joined Deloitte in 1973 after graduating from the or email [email protected] University of Leeds with a B.Com. He became Chairman of Deloitte & Touche LLP in the United Kingdom from If you are interested in arranging an event in your region 1995 to 2007 and was a member of the Board of Directors of Deloitte Touche Tohmatsu from 1999 to 2007. e-mail us at: [email protected] MarkFT Speaker Tucker event Mark Tucker FTJohn Speaker Willman John Willman
18 network ISSUE 3 ISSUE 3 network 19 Class Notes Alumni News Alumni Update (Paul Slater – MBA 2003) Vikas Singhania (MBA 2001) Chistina King Vikas Singhania would like to set up a Google group to enable the MBA class of 2001 to keep in touch with each other. James Gray (pictured right) (MBA 2005) WeLoveSnow.com If you are a full time MBA alumnus from 2001 and would like to I had a baby girl, contact him to join the group or find out more information you can – The Next Chapter LUBS Alumni Evangelia. Life is pretty e-mail him on: [email protected] hectic at the moment However, it has not all been Joins the but great! easy. From setting up a bank Preeth Muthappa (MBA 2002) account, to securing a category Marketing Team Just wanted to let everyone know that Krishan and I had a baby girl, 2 travel agent’s licence (the James Gray Anya, 7lb 4oz on 19 May. first foreign owned travel (BA Management 2006) agency to do so in Japan), the Since graduating from LUBS in bureaucracy and red tape has Anna Wellard June 2006, I feel I have taken full Micahalis Karagiorgis been a mine-field. However, advantage of everything I learnt on Congratulations to Anna and View from Pension Bruges, one of our with careful selection of my course. Soon after receiving Steve, who are now the very (MSc International Marketing Management 2005) partner hotels partners to help in the process proud parents of Freya Ofelia my degree, I was offered a Sales I got married to Mercia Kakoulli, a University of Leeds student in MA You may recall from an article we incorporated a Kabushiki Hunter (as in the Viking and Marketing position at English Language Teaching and Linguistics. I am now working for in the first issue of Network, I Kaisha (Joint Shareholder Our offices Virgin Active. Goddess of Beauty). She was Philip Morris International (Marlboro) as a Market Developer. was in the process of helping Company) and Japan Worldwide We have proved the concept This role honed the skills I had born on 22 September 2007 two friends who live in Japan as the parent company. and are now looking to secure learnt during my studies and weighing 5lbs 13oz and has establish WeLoveSnow.com, a second round finance from a whilst working in this environment brown hair and brown eyes. new ski holiday and property number of private investors. my inherent interest in health Arvind Mahendru rental business based in the This will enable us to further and fitness developed. It was (MBA International Business 2000) during this time I noticed a niche Japanese Alps. I am now one automate operations and Larissa Tikhanova and Ben Scott of the Directors and as well as within the local market for an Hello to all my fellow alumni, I have been living in the USA since 2002. expand our geographical reach entrepreneurial venture. (MBA 2003) my day job in management in China and South Korea After winning a local ‘Dragon’s Congratulations to Larissa and Ben who got married in September 2007 consulting, I represent the for example, where skiing is Den’ style business competition, European arm of the business. becoming increasingly popular Ann Duong (MBA 2007) This is actually a fancy way of my business partner, former and for whom Japan is a professional footballer and I would like to send a big hello to everyone and hope you are saying that I do the legwork realistic holiday destination. personal trainer, Andrew Watson Ali Cherif Abdellah enjoying a bit of time relaxing after the course. when it comes to Europe. We have also seen a trickle and I, developed Wellness Broker (MSc International Marketing Management 2002) (www.wellnessbroker.co.uk), a An article in The Guardian, of adventurous European Hello everybody. Friday March 30, 2007 health and fitness website with Elsa Cheng (MBA 2006) and American tourists who a difference: rather than just reported on the progress At the moment I’m an Export Manager at Arcelor Mittal Steel, have braved the long flight to selling the products that claim After graduating from LUBS I joined one of the biggest firms in of WeLoveSnow.com, The bar if you would like to contact me please don’t hesitate to do so on combine the cultural experience to make you fit and healthy, we Taiwan and had the opportunity to work as an account manager commenting: “Setting up a [email protected] Our business model is simple. with a ski trip. With the resort aim to inform you how these in Stockholm, responsible for sales in Norway. In July last year, business in the UK is difficult products can be used properly, For independent travellers who area in which we work just 77 I moved back to Taiwan HQ as business development manager, enough. Move abroad, in conjunction with exercise and either live in, or can make their minutes away from Tokyo by responsible for strategy execution in different European countries. adding the extra challenges Shinkansen (bullet train), this lifestyle changes for all-round Raghav Kanoria (MBA 2002) of language, culture and own way to Japan, we provide well-being. an end-to-end online booking is proving to be increasingly I am part of a venture capital team in Kolkata, India, that is raising bureaucracy to the mix, and My role was primarily in co- popular. It has not been easy 150 Million GBP on the London stock exchange. It is a very exciting it’s enough to make most service for all of your ski-holiday ordinating the business start-up, Theo Potouroglou needs from lift pass to lessons, and at times I’ve missed out on opportunity for me personally as well as India as a nation. people go running to the a lot of sleep but the best reward marketing the business and in (MA Advertising and Marketing 2002) rental to Ryokan (traditional the production and development nearest employer”. is hearing great feedback from Japanese hotels)! of our brand image including Myself and Joanna Karayiannaki got married and I now work as an happy customers! Now a little over two years on, website, printed materials Nii Thompson Internet Manager at MAD TV, the biggest music station in Greece. and videos. we have a company on track (MSc International Marketing Management 2001) to break even as planned this I would be delighted to Now up-and-running, I have season, with one English and hear from anyone who has actually taken a step back For those Facebook fans out there... check out the Leeds University Send us your news! three Japanese employees, an interest in tourism in from the business and I am Business School Alumni Group! Nii. several seasonal workers and Asia, particularly adventure really looking forward to a new If you would like to have your news in the next edition our own bar to boot. sport related. challenge: helping market and of Network please send it to: [email protected] Drop me a line: promote the Business School that helped me achieve what I have in Ajit Bhandari (MBA 1999) View of the Japanese Alps, from the top of [email protected] Don’t forget to include your name, course and year of graduation. Kandatsu Ski Resort my short time since graduating. Here’s wishing you all a happy and eventful year 2008!.
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