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WELCOME YOUR HOLIDAY STARTS HERE Entertainment Guide Park Information Local Attractions Monkey Tree Wifi 2 Hours, 2 devices = £3 24 hours, 2 devices = £5 4 Days, 2 devices = £10 7 Days, 2 devices = £15 30 Days, 2 Devices = £25 Welcome to Monkey Tree Holiday Park! On behalf of all the team here at Monkey Tree Holiday Park, We would like to extend a warm welcome and wish you a very pleasant stay with us! For those of you returning to holiday with us we trust that you have yet another enjoyable stay. We hope that our Monkey Tree essential Holiday Guide will provide you with all the information you will need whilst at the park. If you require any help or advice, please let us know - Our friendly Reception Team are happy to answer any questions or help in any way they can. Our Maintenance and Housekeeping Teams are here to help and will gladly attend to any issues that may arise during your stay. We would very much appreciate it if guests could alert us to any matters that need attending to at the earliest convenience, by reporting them to Reception, in order to ensure that we can deal with matters in an efficient and timely Manner. Our Reception telephone number is 01872572032. Reception opening times vary seasonally. For overnight assistance please contact our Security Team using Reception telephone number. We would very much like to know your thoughts on the park and would appreciate it if you would take a moment to complete a feedback form and drop it into Reception. You could even leave us a review on Tripadvisor. All Feedback forms will be entered into a prize draw to win a free Holiday at Monkey Tree Holiday Park! www.monkeytreeholidaypark.co.uk Arrivals & Departures Accidents or Emergencies Coronavirus update In case of a minor accident please report to Reception where a member of the team Please refer to your welcome email regarding Check in Will contact a First Aider to assist you. Please note that you will be required to fill out an accident report form with a First Aider. In the case of an emergency or Pitch CheckInTime: From 12noon major accident please see below. Static Check In Time: From4pm CheckOutTime: 10amPitches&Statics Static Arrivals Fire Assembly Points: Kindly note that we cannot check guests in any earlier than 4pm - as our dedicated Housekeeping Team are busy prior to 4pm cleaning your Car Wash - Situated in the arrivals Car Park Holiday Home and individually checking each one! The Club - Middle of the Central Village Holiday Home Field - Bottom of the Field Touring/ Camping Arrivals If you have arrived early we cannot guarantee that your pitch will be available until 12 noon. Many of our returning guests will know that if pitches are Directions to Truro Hospital (A&E) - TR1 3LQ available we will do our best to check you in early. Please be mindful of the fact that guests already on the pitches do not check out until 10am - We allow a Turn right out of the Holiday Park. At the end of the road turn left and then immediately 2 hour window for our Grounds Team to check the pitches and cut the grass. right. Follow the winding road until you reach the A30. Turn right onto the A30. Keep following the road until you reach Chiverton Cross roundabout and take the first exit, following signs for Truro. Go straight on at two more roundabouts and at the 3rd turn Waiting to check in? left and the hospital is on the right hand side. Whilst waiting to check in why not have a walk around park and make use of the facilities. You never know you may bump into Funky Monkey! Directions to Newquay Hospital (Minor Injuries) - TR7 1RQ Turn left out of the Holiday Park and follow the road for half a mile. At the T- Junction turn Departures Right onto the A3075 to Newquay. Stay on this road for approximately 4 miles until you reach a mini roundabout and take the first exit. At the next roundabout turn right past the Check out on your day of departure is 10am - However once your Boating Lake. Then take a left at the next roundabout. Drive up a steep hill past the school Holiday Home or Pitch is vacated you are invited to use the park facilities for the on the left. At the traffic lights turn right onto St Thomas Road. The hospital is at the end rest of the day of the road www.monkeytreeholidaypark.co.uk Park Facilities Coronavirus update Please use hand sanitising stations around park before using the facilities For the kids’ For the big kids’ Trampolines Amusement Arcade* Amusement Arcade* Fishing* Remote Cars and Boats* Crazy Golf Course Small Machine - £4.60 per wash Ride on Cars and Large Machine - £6.00 per wash Diggers* Dryer - £1.00 for 15 mins Handy Hint - All Laundry Machines only accept *Fishing~In addition to your EA Rod Crazy Golf ~Crazy Golf is located in £1.00 and 20p License which is obtained from the the Central Village and is Free. We ask Post Office, a Monkey Tree Fishing for a £5 deposit per Club which must Permit must be purchased from be retuned after your game in order Reception. Please note, lake opening to receive a refund. Clubs can be times may vary and on rare occasions obtained from Reception or The Club. due to circumstances beyond our Park Facilities control the lakes may have to close Please note that opening times can Toilet and Shower Facilities temporarily. Children under 14must vary seasonally. There are a number of toilet and shower facilities located around the Park which are all be accompanied by an adult. pinpointed on our Park Map. Disabled shower block facilities can be found in Ash Field (Block 3). Beech Field (Block4), Elm Field (Block2) and Willow Field (Block1). Terms and Conditions Elm and Willow Field disabled blocks are accessible using a radar key. Ash and Beech Disabled blocks are accessible using a standard key which can be borrowed from Reception. We wouldlike to remind guests that as per our terms and conditions children must be supervised at all times whilst using the Park facilities. This is especially We ask for a returnable deposit of £10 important in the indoor play area, which is unmanned. We would also like to remind guests that children under the age of 14 must be accompanied by an Family Bathroom *Laundry Facilities adult when using the Swimming Pool and when attending Kids’ Club. There are family bathrooms situated in various blocks There are 3 laundry blocks facilities on park. around park. Ask Reception for your Nearest bathroom. Located in Block 1, Block 2 & Block 3 We ask for a returnable key deposit of £10. *Cash Machine There is a cash machine situated on park in the entrance to The Club for your convenience. Please note that this machine is operated by a third party and therefore a charge may be applicable. www.monkeytreeholidaypark.co.uk Alcohol ~Alcohol may only be All fouling must be removed and consumed in the following areas: placed in the appropriate bins and we ask that dogs are only exercised in • The Club and outside courtyard. the designated area as highlighted on • The Summer Nights Bar, Take away our Park Maps. We regret that dogs and outside courtyard area. are not permitted in the Swimming • Individual units (Tent, Caravan, etc.) Pool, Bars, Shop, Reception, Takeaway, Amusement Arcade, Soft Play, All areas of the Park other than those Outdoor Play Zone, Laundry Facilities, listed above are alcohol free zones. Toilet Blocks or Dishwashing Facilities. Children under 14~Kindly note that Any owner who is found to be walking parents are responsible for the safety their dog outside of the designated of their children at all times and all area, not keeping them on a lead or not children under the age of 14 must be cleaning up after them may be subject accompanied by an Adult. This includes, to a penalty.Please do not leave your but is not limited to, facilities such as dog unattended at any time; the Kids’ Club, Indoor and Outdoor play RSPCA will be informedof any dogs zone’s and Swimming Pool. Monkey left unattended whilst on the Park. We Tree cannot be held responsible for any reserve the right to require the owner General Park Conditions incidents or accidents. of any dog or pet considered to be a nuisance or affecting the comfort of We endeavour to uphold a friendly and opposite Reception and purchase a No Noise curfew -We are a family other guests to remove it immediately relaxed atmosphere and we respectfully day pass.Please do not attempt to go Holiday Park and ask there be low level from the Park without refund. ask guests to help staff in their goal through the barrier with more than one noise after 10pm & no noise between by adhering to the Park Terms and car at a time. A speed limit of 5mph is 12am & 7am. If Leaving the General ~We ask that guests do not Conditions. On booking guests are applied to the whole site and we ask entertainments facilities late, please attach any kind of clothing line to the deemed to have accepted our Terms drivers to keep to the roads, except return to your Pitches or Holiday trees and that tent pegs are removed and Conditions which can be found in when gaining access to their pitch or Homes as quietly as possible.