Vxrail Service Overview

SERVICE OVERVIEW

VXRAIL™ APPLIANCE SERVICES

OVERVIEW SERVICE OPTIONS Services from EMC Converged Platforms give you an even VxRail™ Installation and simpler and more rewarding experience with your VCE VxRail™ Appliance. We offer expert Installation and Implementation Services Implementation services to ensure smooth and rapid These on-site services help you rapidly deploy your VxRail integration of VxRail Appliance into your network. Additional Appliance. With our standard service, optimal for a single professional services are available to help integrate the pre- appliance, our expert loaded data services. • Performs the pre-site Installation Checklist with your team

ABOUT VXRAIL™ APPLIANCE • Confirms your network and Top of Rack (TOR) switch settings VxRail Appliance is the only fully integrated, preconfigured, and tested hyper-converged infrastructure appliance for • Conducts site validation VMware software-defined environments. The VxRail Appliance • Racks, cables, and powers-on the appliance delivers resiliency, QoS, and centralized management functionality enabling faster, better, and simpler management • Configures and initializes the appliance of consolidated workloads, virtual desktops, business critical applications, and remote office infrastructure. • Configures EMC Secure Remote Services (ESRS) for the appliance VxRail Appliance includes a full suite of industry-leading data • Conducts a brief functional overview on essential services from EMC and VMware, including compression, VxRail Appliance administrative tasks deduplication, replication, backup, and cloud tiering. These services come pre-loaded and are available through the A custom version of the installation service is available for VxRail™ Appliance Market, a unique feature built into the larger-scale VxRail Appliance deployments, including those appliance management interface. with multiple appliances or clustered environments. In addition to the core activities provided with the standard SERVICE BENEFITS service described above, the custom service can VxRail™ Appliance Services provide the following • Create a requirements design and architecture benefits to your organization: • Conduct a site readiness assessment, planning and preparation • Minimize implementation effort through EMC Converged Platforms services experts’ best practices • Demonstrate or deploy VMs on the VxRail Appliance infrastructure • Reduce ongoing costs and cycles that typically result when software is installed by in-house IT resources • Provide documentation and best practices guidance Quickly implement the extended capabilities of your VxRail • • Conduct an in-depth functional overview on essential Appliance for maximum business value and reduced risk VxRail Appliance administrative tasks

SERVICE OVERVIEW

VxRail™ Extended Services RELATED SERVICES We also offer remotely delivered implementation services to help you rapidly integrate and take advantage of supporting VCE™ Appliance Support technologies such as pre-loaded data services (RecoverPoint VCE™ Appliance Support provides a highly convenient, cost- for Virtual Machines, vSphere Data Protection, and effective, and trusted support experience. You receive one- CloudArray). These VxRail™ Extended Services include call, 24X7 global support for VxRail Appliance hardware and software, including access to online support tools and Implementation for RecoverPoint for documentation, rapid on-site parts delivery and replacement, Virtual Machines access to new software versions, assistance with operating • Implements an EMC RecoverPoint solution for VxRail environment updates, and remote monitoring, diagnostics Appliance environments and repair with EMC Secure Remote Services (ESRS). • Enables point-in-time recovery of the VxRail Appliance

• Replicates VMs for automated disaster recovery BROAD ECOSYSTEM OF PARTNERS orchestration TO ACCELERATE CUSTOMER Implementation for vSphere Data Protection SUCCESS • Implements a vSphere Data Protection backup and VCE has developed a broad ecosystem of partners around the recovery solution, including deduplication and application- world who have been trained to deliver professional services aware backups that are designed to take full advantage of VCE Systems. • Minimizes backup storage requirements by up to 75 percent These partners adhere to industry best practices and proven deployment processes that VCE Services has developed, so Implementation for CloudArray they can facilitate each customer’s journey and accelerate • Results in an operational EMC CloudArray for their success. the VxRail Appliance

• Enables scaling the VxRail Appliance to the cloud with FOR MORE INFORMATION CloudArray public and private cloud capabilities More information about VCE solutions and services is • Provides 1TB local, 10TB cloud capacity, with available from vce.com and from your local VCE scale-up as needed representative.

ABOUT VCE VCE, an EMC Federation Company, is the world market leader in converged infrastructure and converged solutions. VCE accelerates the adoption of converged infrastructure and cloud-based computing models that reduce IT costs while improving time to market. VCE delivers the industry's only fully integrated and virtualized cloud infrastructure systems, allowing customers to focus on business innovation instead of integrating, validating, and managing IT infrastructure. VCE solutions are available through an extensive partner network, and cover horizontal applications, vertical industry offerings, and application development environments, allowing customers to focus on business innovation instead of integrating, validating, and managing IT infrastructure. For more information, go to vce.com.

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