DOCUMENT RESUME
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TITLE Consumer's Resource Handbook. 1992 Edition. INSTITUTION Office of Consumer Affairs, Washington, D.C. PUB DATE 92 NOTE 105p. AVAILABLE FROMHandbook, Consumer Information Center, Pueblo, CO 81009. PUB TYPE Guides Non-Classroom Use (055) Reference Materials Directories/Catalogs (132)
EDRS PRICE MF01/PC05 Plus Postage. DESCRIPTORS Adult Education; Adults; Consumer Economics; Consumer Education; *Consumer Protection; Decision Making; Federal Government; Home Management; Merchandise Information; *Money Management; Private Agencies; Public Agencies; Purchasing; Resources; Responsibility; Safety; State Government
ABSTRACT This handbook for consumers begins with information on its use, content, and other sources of help. The handbook is then divided into two sections. Part I, How to Be a Smart Consumer, lists tips on getting the most for your money, handling your own complaint, and writing a complaint letter. It provides information on the following consumer issues: airline travel; selecting child care; credit cards; environment; selecting a financial institution; health hoaxes, food fads, and dangerous diets; home improvements; home shopping; long distance telephone service; mail fraud; 900 numbers; protecting your credit rating and personal privacy; product safety warnings and recalls; choosing a school; smoke detectors; used cars/car repairs; and warranties and guarantees. Part II, which is updated every 2 years by the U.S. Office of Consumer Affairs, lists offices to contact for help with consumer problems or questions. It includes the following: corporate consumer contacts; car manufacturers; Better Business Bureaus; trade association and other resolution programs; state, county, and city government consumer protection offices; state agencies on aging; state banking authorities; state insurance regulators; state utility commissions; state vocational and rehabilitation agencies; state Weights and Measures offices; military commissary and exchange contacts; Federal Information Center; selected federal agencies; and Federal Telecommunications Devices for the Deaf directory. A subject index is provided. (YLB)
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QS U $ DEPARTMENT OF EDUCATION Mc* of Educational Research and Improvement Efl ATICINAL RESOURCES INFORMATION 0 CENTER (ERIC) Thus document has been reproduced as received from the person or organaation ortsanatmg O I. or changes ha, e been made to umprove XluChen oulthly
BEST Y AY Pants et view a eamons stated tn thus (loco- mint do not MCeSillroly rPf111$4trit Officoill OERI posaan or polity
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"Two out of every three dollars spent in Americas marketplace are spent by individual consumers. These dollars help create jobs and opportunity for men and women across the country. They also contribute to a strong national economy.
The ingenuity of American business in meeting the demands of consumers has helped keep our markets growing and made our lives more comfortable. In our Nation's free enterprise system, we rely on the ability of consumers and private industry to balance each other's needs and interests in the marketplace, with government intervening only to ensure fairness and the safety of goods and services. . ."
Excerpt from President Bush's 1990 Proclamation of National Consumers Week, April 22-28, 1990. Consumer's Resource Handbook Published by the United States Office of Consumer Affairs
Ann Windham Wallace Director, United States Office of Consumer Affairs Frederick H. Grubbe Deputy Director Michelle Muth Editor Colin A. Campbell Managing Editor
Special thanks to the staff of the United States Office of Consumer Affairs Dinah Bembo Barbara Hill Howard Seltzer Edna Cosby Fred Johnson Gina Ley Steiner Kellee Elkins E. Waverly Land Juanita Yates Patricia Fa ley Daisy Cherry Maggett Debra Williams Nellie Fegans John M. Mason 11 Mildred Gerstner Rebecca Nelson Contributors Grateful acknowledgement is made for generous contributions from: Reader's Digest Association, Inc. Nissan Motor Corporation American Honda Motor Company, Inc. Toyota Motor Sales, U.S.A., Inc. American Express Company Chrysler Motors Corporation General Motors Corporation Ford Motor Company
Funding for this publication was made possible through the support of the following Federal departments and agencies.
Department of AgricultureDepartment of EnergyDepartment of Health and Human ServicesDepartment of Housing and Urban DevelopmentDepartment of the InteriorDepartment of JusticeDepartment of LaborDepartment of the Treasury Department of Veterans AffairsFederal Communications Commission Federal Deposit Insurance Corporation Federal Trade CommissionGeneral Services AdministrationNational Credit Union Administration Postal Rate CommissionSmall Business AdministrationU.S. Consumer Product Safety Commission
Government Printing Office 1992 Edition (Second Printing)
This Handbook is a public document and may be reproduced in part or in its entirety without permission. Please credit the United States Office of Consumer Affairs.
Single copies ofthe Consumer's Resource Handbookare available free by writing: Handbook, Consumer Information Center, Pueblo, Colorado 81009.
This publication is printed on recycled paper. 4 BEST COPY WHARF U.S. Office of Consumer Affairs Washington, D.C.
Dear Consumer: -3tlert.
I am delighted to introduce the sixth edition of the Consumer's Resource Handbook. This award-winning guide is one of the most popular books ever published by the Federal government.
Consumers are faced with many challenges and opportunities in today's complex marketplace. To compete in our ever-changing economy, consumers must have certain basic skills and a knowledge of what to do and where to go should problems arise. Educators, parents, business and consumer leaders, the media, and public officials share the responsibility and challenge of ensuring that Americans gain such knowledge and skills.
If each of these groups takes on that responsibility, everyone will benefit.
If you have a consumer complaint or problem, this guide provides the addresses and telephone numbers of sources to contact for help. Whether you are choosing a school or financial institution, protecting the environment or your privacy, or concerned about another consumer issue, the Consumer's Resource Handbook is filled with tips that will help you make smart choices. 17 I hope you find this Handbook useful.
Sincerely, I.id,i/odAvmzweage. Ann Windham Wallace Director
ii Table of Contents
Message from President Bush
Contributors i Letter from Ann Windham Wallace, Director, U.S. Office of Consumer Affairs ii Acknowledgments iv
How to Use This Handbook s.... 1 What's in the Handbook 1 Other Sources of Help 2 Other Consumer Information 3 Part I. How to be a Smart Consumer 4 Getting the Most for Your Money and Avoiding Consumer Problems 4 Handling Your Own Complaint 4 How to Write a Complaint Letter 5 Sample Complaint Letter 6 Consumer Tips 7 Airline Travel 7 Selecting Child Care 7 Credit Cards 8 Environmental Tips 8 Selecting a Financial Institution 9 Health Hoaxes, Food Fads and Dangerous Diets 9 Home Improvements 10 Home Shopping Tips 10 Long Distance Telephone Service 11 Mail Fraud 12 900 Numbers 12 Protecting Your Credit Rating and Personal Privacy 12 Product Safety Warnings and Recalls 13 Choosing a School 13 Smoke Detectors 14 Used Cars/Car Repair 15 Warranties/Guarantees 15
Part II. Consumer Assistance Directory 16 Corporate Consumer Contacts 16 Car Manufacturers 41 Better Business Bureaus 45 Trade Association and Other Dispute Resolution Programs 49 State, County and City Government Consumer Protection Offices 52 State Agencies on Aging 65 State Banking Authorities 68 State Insurance Regulators 70 State Utility Commissions 72 State Vocational and Rehabilitation Agencies 74 State Weights and Measures Offices 78 Military Commissary and Exchange Offices 80 Federal Information Center 81 Selected Federal Agencies 82 Federal TDD Directory 88
Index 91 6 iii Acknowledgments
The U.S. Office of Consumer Affairs wishes to thank the following organizations and individualsfor their invaluable assistance with the content of this Handbook.
Alliance Against Fraud in Telemarketing Environmental Protection Agency (U.S.) National Association of Home Builders American Automobile Association Federal Communications Commission National Association of the Remodeling American Bankers Association Federal Deposit Insurance Corporation Industry American Society of Travel Agents Federal Trade Commission (U.S.) National Association of Trade and AT&T Florida Association of Better Business Technical Schools Bankcard Holders of America Organizations National Automobile Dealers Blue Cross and Blue Shield Association Food and Drug Administration (U.S.) Association Comptroller of the Currency (U.S.) Sylvia G. Grossman, Attorney, Roslyn, National Consumers League Consumer Federation of America NY - United States Telephone Association Council of Better Business Bureaus, Howard University U.S. Consumer Product Safety Inc. Information Industry Association Commission Department of Education (U.S.) Montgomery County (Maryland) Office U.S. Fire Administration Direct Marketing Association of Consumer Affairs Washington, D.C. Department of Electronic Industries Association National Association for Family Day Consumer and Regulatory Affairs Care WJLAW
The U.S. Office of Consumer Affairs wishes to especially thank the members of thisHandbook's focus group, whose many ideas and suggestions have contributed to the improvement of thispublication.
Dr. Elizabeth Brabble Mr. Raymond Fitch Ms. Edith Furst Chairman, Department of Consumer Consumer Services Representative Product Safety Coordinator Education and Resource Management Washington, D.C. Department of Consumer Federation of America Howard University Consumer and Regulatory Affairs Mr. Dan Rumelt Ms. Judith Doctor Ms. Donna Foster Deputy Director of Public Affairs Manager, Consumer Education and Chief Researcher U.S. Consumer Product Safety Information WJLA-TV (Seven on Your Side) Commission Montgomery County (Maryland) Office of Consumer Affairs
7 iv good source of information because How to Use this Better Business many of them enforce consumer Handbook Bureaus protection and fraud laws. State and local consumer protection offices can The Consumer's Resource Handbook There are approximately 200 Better help you resolve consumer complaints is divided into two sections. Part I, Business Bureaus (BBBs) in the and often provide consumer education "How to be a Smart Consumer; lists United States. These bureaus are information. tips on getting the most for your non-profit organizations, sponsored by money, handling your own complaint private local businesses. They offer a If you want to file a complaint, call and writing a complaint letter. Part I variety of services. These services your local consumer protection office also provides tips on several consumer include general information on to learn what you need to do. A list of issues, including protecting personal products or services, reliability reports, state, county and city government privacy, finding child care and background information on local consumer protection offices begins on preventing credit card fraud. businesses and organizations, and page 52. records of a company's complaint- Part II of the Handbook, which is handling performance. Many states also have special updated every two years by the U.S. commissions and agencies to handle Office of Consumer Affairs, lists offices The Council of Better Business consumer questions and complaints you can contact for help with Bureaus, which is sponsored by about banks, insurance, utilities, consumer problems or questions. This national companies, also offers vocational and rehabilitation services, section includes "Corporate Consumer consumer education programs and and weights and measures. These Contacts:. "Car Manufacturers:. "Better reports on charitable organizations. agencies are listed separately, Business Bureaus7 "Trade Association The address for the Council and a list beginning on page 65. and Other Dispute Resolution of BBBs operating in the United States Programs:' "State, County and City begin on page 45. In addition, a variety of other helpful Government Consumer Offices: community services might be available "Selected Federal Agencies: and in your area. For example, county and "Military Commissary and Exchange state Cooperative Extension Services Contacts" Check the "Table of Trade Association and offer information about health, safety, Contents" for a complete list of the Other Dispute product comparisons, financial offices in this part of the book. planning and nutritional needs. Resolution Programs Information about these and other There is a subject "Index" at the back state and local services can be found of the Handbook to help you locate There are nearly 40,000 trade and at your library and in the telephone information about specific topics. professional associations in the United directory in the city, municipal, county States, representing a variety of or state governme, it listings. What's in the interests (for example, banking, insurance, clothing manufacturing) and Selected Federal Handbook professions (for example, accountants, lawyers, doctors, therapists). Agencies
Corporate Consumer Some of these associations and their Many Federal government agencies Contacts members have established programs can help you with consumer questions to help consumers with complaints not and complaints. A number of these resolved at the point of purchase. Many companies have consumer agencies have enforcement authority affairs or customer relations and/or complaint-handling Trade associations have various departments to answer questions or responsibilities. The Federal agencies consumer functions, which are help resolve consumer complaints. listed, beginning on page 82, respond described in National Trade & to consumer complaints and inquiries. The addresses and telephone Professional Associations of the United States. Check your local library for this numbers of more than 750 companies A list of Federal agencies with book and related sources of help. are listed in the 'Corporate Consumer Telecommunications Devices for the Contacts" section of this Handbook, Deaf (TDDs) begins on page 88. beginning on page 16. If you write to A list of "Trade Association and Other the company, you may use the sample Dispute Resolution Programs" begins letter on page 6 as a Ode for your on page 49. Military Commissary own letter. and Exchange Car Manufacturers State, County and City Contacts Most foreign and American car Government Interested consumers will find a list of manufacturers have national or Consumer Offices "Military Commissary and Exchange regional offices which handle Contacts" on page 80. The list consumer complaints not resolved by State and local consumer protection includes the regional offices and your local car dealer. The list of "Car offices can help you with consumer headquarters for all the Armed Forces Manufacturers" begins on page 41. questions or problems. They are a Exchanges and Commissaries.
8 1 Other Sources disciplinary action against the Check your local telephone book professional. This action can include under the municipal, county or state of Help probation or license suspension or government headings for small claims revocation. court offices. When you contact the Libraries court, ask the court clerk how to use To fird the local office of an the small claims court. To better Local libraries can be a good source occupational or professional licensing understand the process, sit in on a of help. Many of the publications board, check your local telephone small claims court session before mentioned in thisHandbookcan be directory under the headings of taking your case to court. Many small found in public libraries. Some "Licensing Boards" or "Professional claims courts have created dispute university and other private libraries Associations" or look for the name of resolution programs to help citizens also allow individuals to use their the individual agency. If there is no resolve their disputes. These dispute reference materials. Check your local local office, contact the state consumer resolution processes (e.g., mediation telephone directory for the location of office. and conciliation) often simplify the nearby libraries. process. For example, in mediation, Legal Help both people involved in the small Media Programs claims dispute meet, sometimes in the Please note that some of the sources evenings or weekends, and with th. Local newspapers and radio and of help listed in the Consumer's assistance of a neutral, third-party television stations often have "Action ResourceHandbookhave a policy of mediator, discuss the situation and Line" or "Hot Lind' services. These declining complaints from consumers create their own agreement. programs might be able to help who have sought prior legal counsel. consumers with their problems. Research indicates that if both people 85-90%of Sometimes these programs, because Small Claims Courts show up for the mediation, of their influence in the community, are the time an agreement is reached. successful in helping to resolve Small claims courts were established Just as importantly, researchers consumer complaints. Some action to resolve disputes involving claims for learned in follow-up, six months after lines select only the most severe small debts and accounts. While the the session, that85%of the problems or those that occur most maximum amounts that can be agreements were "substantially fulfilled: frequently. They might not be able to claimed or awarded differ from state to Considering this, when you contact handle every complaint. state, court procedures generally are simple, inexpensive, quick and your small claims court, ask first about To find these services, check with your informal. Court fees are minimal, and their mediation or conciliation process. local newspapers, radio and television you often get your filing fee back if stations, or local library. you win your case. Generally, you will For additional information about not need a lawyer. In fact, in some dispute resolution, contact the states, lawyers are not permitted. If American Bar Association, Standing Occupational you live in a state that allows lawyers Committee on Dispute Resolution, and Professional and the party you are suing brings 1800 MStreet, N.W., Washington, D.C. one, do not be intimidated. The court 20036, (202) 331-2258. Licensing Boards is informal, and most judges make allowances for consumers who appear Legal Aid Offices Many state agencies license or without lawyers. register members of various Legal Aid offices help individuals who cannot afford to hire private lawyers. professions, including doctors, lawyers, Remember, even though the court is nurses, accountants, pharmacists, There are more than 1,000 of these informal, the ruling must be followed. offices around the country staffed by funeral directors, plumbers, just like the ruling of any other court. electricians, car repair shops, lawyers, paralegals and law students. employment agencies, collection All offer free legal services to those If the party bringing the suit wins the agencies, beauticians, and television who qualify. Funding is provided by a case, the party who lost often will and radio repair shops. variety of sources, including Federal, follow the court's decision without state and local governments and In addition to setting licensing additional legal action. Sometimes, private donations. Many law schools standards, these boards also issue however, losing parties will not obey nationwide conduct clinics in which rules and regulations, prepare and the decision. In these cases, the law students, as part of their training, give examinations, issue, deny or winning party can go back to court assist practicing lawyers with these revoke licenses, bring disciplinary and ask for the order to be 'enforced: cases. actions and handle consumer Depending on local laws, the court complaints. might, for example, order property to Legal Aid offices generally offer legal be taken by law enforcement officials assistance with such problems as Many boards have referral services or and sold. The winning party will get landlord-tenant relations, credit, utilities, consumer education materials to help the money from the sale up to the family issues (e.g., divorce and you select a professional. If you have amount owed. Alternatively, if the adoption), social security, welfare, a complaint and contact a licensing person who owes the money receives unemployment and workmen's agency, the agency wilt contact the a salary, the court might order the compensation. Each Legal Aid office professional on your behalf. If employer to garnish or deduct money has its own board of directors which necessary, they might conduct an from each paycheck and give it to the determines the priorities of the office investigation and take winner of the lawsuit. and the kinds of cases handled. If the Legal Aid office in your area does not bar association listed in local Consumer Groups handle your type of case, it should be telephone directories. able to refer you to other local, state Private and voluntary consumer or national organizations that can Complaints about a lawyer should be organizations usually are created to provide advice or help. Check the referred to your state, county or city advocate specific consumer interests. telephone directory or call your local bar association. In some communities, they will help consumer protection office to find the individual consumers with complaints. address and telephone number of the However, in most cases, they have no Legal Aid or Legal Services office near Other Consumer enforcement authority. To find out if you. If you would like a directory of such a group is in your community, Legal Aid offices around the country, Information contact your state or local government contact the National Legal Aid and consumer protection office. A list of Defender Association, 1625 K Street, Consumer Credit the state and local offices begins on N.W., 8th Floor, Washington, D.C. page 52. 20006, (202) 452-0620. Counseling Services Consumer Information Legal Services Corporation Counseling services provide assistance to individuals having The Legal Services Corporation (LSC) Catalog was created by Congress in 1974. difficulty budge`ing their money and/or The Consumer Information Catalog There are LSC offices in all 50 states, meeting necessary monthly expenses. Puerto Rico, the Virgin Islands, Guam Many organizations, including credit lists approximately 200 free or low-cost and Micronesia. To find the LSC office unions, family service centers and Federal booklets with helpful nearest you, check the telephone religious organizations, offer some type information for consumers. Topics directory, call the Federal Information of free or low-cost credit counseling. include careers and education, cars, Center (AC) listed on page 81, or call child care, the environment, Federal the LSC Public Affairs Office at (202) The Consumer Credit Counseling benefits, financial planning, food and 863-4089. If you wish to buy a full Service (CCCS) is one non-profit nutrition, health, housing, small directory of all LSC programs, write or organization that provides money business and more. This free Catalog call: management techniques, debt is published quarterly by the payment plans and educational Consumer Information Center of the Public Affairs programs. Counselors take into U.S. General Services Administration. Legal Services Corporation consideration the needs of the client, Single copies of the Catalog only may 400 Virginia Avenue, S.W. as well as the needs of the creditor, be ordered by sending your name Washington, DC 20024-2751 when working out a debt repayment and address to Catalog, Consumer (202) 863-4089 plan. You can find the CCCS office Information Center, Pueblo, CO 81009 nearest you by contacting the National or by calling (719) 948-4000. Finding a Lawyer Foundation for Consumer Credit, Inc., Non-profit groups that can distribute If you need help finding a lawyer, 8611 Second Avenue, Suite 100, 25 copies or more each quarter can check with the Lawyer Referral Service Silver Spring, MD 20910-3372, automatically receive copies by writing of your state, city or county 1 (800) 388-CCCS (toll free). for a bulk mail card.
3 Part I How to Be aSmart Consumer
Getting the Most After you buy Handling Your for Your Money Read and follow the instructions on Own Complaint and Avoiding how to use the product or service. For safety and to protect your As a consumer, you have the right to Consumer warranties, use the product only for expect quality products and services the purposes outlined by the at fair prices. If something goes Problems manufacturers instructions. wrong, there are things you can do to resolve the problem. Here are some Read and understand the warranty. suggestions for handling your own Today's marketplace offers a variety of Keep in mind that you might have complaint. products and services. In order to be additional warranty rights in your a smart consumer, here are some state. Check with your state or local things to think about before and after consumer office for more Save records you make a purchase. information. A list of these offices /begins on page 52. Start a file about your complaint. Before you buy Include copies of sales receipts, repair Keep all sales receipts, warranties, orders, warranties, canceled checks Think about what you really need service contracts and instructions. and contracts which will back up your and what product or service complaint and help resolve your features are most important to you. If trouble develops, report the problem. problem to the company as soon as Compare brands. Ask for word-of- possible. Trying to fix the product mouth recommendations and look yourself might cancel your rights to Describe the problem for expert product comparison service under the warranty. reports. Check your local library for When you complain, be sure to magazines and other publications Keep a file of your efforts to resolve describe the problem, what (if that compare products and the problem, including the names of anything) you have done already to try services. the individuals you speak with and to resolve it and what you think is a the date, time and outcome of the Compare stores. Look for a store fair solution. Do you want your money conversation. Keep copies of the with a good reputation and plan back? Would you like the product letters you send to the company ahead to take advantage of sales. repaired? Do you vcnt the product and any replies it sends to you. exchanged? Check with your local Better Business Bureau (BBB) or consumer protection office to find out about the company's complaint record. Check for any extra charges, for example, delivery fees, installation charges and service costs.
Read warranties to understand what you must ao and what the manufacturer must do if you have a problem (see the consumer tip on warranties on page 15). Read contract terms carefully. Make sure all blank spaces are filled in before you sign a contract.
Ask the salesperson to explain the stores return or exchange policy. Do not assume an item is a bargain just because it is advertised as one.
4 11 Go back to where you How to Write a Include copies of all documents made the purchase regarding your problem; be sure to Complaint Letter send COPIES, NOT ORIGINALS. Contact the business that sold you the Where to write Don't write an angry, sarcastic or item or performed the service. Calmly threatening letter. The person reading and accurately explain the problem and your letter probably was not If talking with a salesperson or higher- what action you would like taken. Avoid responsible for your problem, but level company representative does displays of anger; they usually don't might be very helpful in resolving it. help. If a salesperson is not helpful, ask not resolve the problem, you will need to write a letter to the company Type your letter if possible. If it is for the supervisor or manager and handwritten, make sure it is neat and to resolve your complaint. For a list of restate your case. Most consumer prob- easy to read. lems are resolved at this level. Chances many corporate consumer contacts and their addresses, see page 16. are yours will be, too. Keep a copy of all letters to and from the company. Allow each person you contact time to If there is no listing for the company, check the reference section of your resolve your problem before contacting The sample letter on page 6 is a someone else for help. local library. The following books might help you locate useful guide to help you write a complaint letter. Remember, if you write a letter company and brand name Keep a record of your efforts and to a Better Business Bureau, information: include notes about whom you spoke government agency, trade with and what was done about the Standard & Poor's Register of association or other source of help, problem. Save copies of any letters you give information about what you have send to the company as well as letters Corporations, Directors and Executives; done so far to try to get your sent to you. complaint resolved. Don't give up Standard Directory of Advertisers; Thomas Register of American How to mail your letter If you are not satisfied with the response Manufacturers; at the local level, don't give up. Call or write a letter to the person responsible Trade Names Dictionary; and The complaint letter should be sent for consumer complaints at the by certified mail, with a return receipt company's headquarters. Many Dun & Bradstreet Directory. requested. This will cost more, but the companies have toll free telephone receipt will provide evidence that the numbers. Often these toll free "800" What to write letter was received and who signed for numbers are printed on product it. However, to protect against the letter The letter should include your name, being misplaced or lost en route, you packaging. Check your local library for address, home or work telephone a directory of toll free telephone might want to send it by registered mail. numbers, and account number, if numbers or call 1 (800) 555-1212 to This will cost more than certified mail, appropriate. but it guarantees that all post office learn whether a company has a toll free personnel nandling the letter will sign off number. If you're writing a letter, send Make your letter brief and to the on it. your letter to the consumer office or the point. List all the important facts president of the company. about your purchase, including the date and place you made the purchase and any information you can give about the product. for example, the serial or model number.
If you are writing to complain about a service you received, describe the service and who performed it.
State exactly what you want done about the problem and how long you are willing to wait to resolve it. Be reasonable.
12
5 Sample Complaint Letter
(Your Address) (Your City, State, Zip Code) (Date)
(Name of Contact Person) (Title) (Company Name) (Street Address) (City, State, Zip Code)
describe your (Dear Contact Person): . purchase name of product, On (date), I purchased (or had repaired) a (name of the product with serial or serial numbers model number or service performed). I made this purchase at (location, date and include date and other important details of the transaction). location of purchase Unfortunately, your product (or service) has not performed well (or the service state the problem was inadequate) because (state the problem). give the history
ask for specific Therefore, to resolve the problem, I would appreciate your (state the specific action action you want). Enclosed are copies (copies, NOT originals) of my records enclose copies of (receipts, guarantees, warranties, canceled checks, contracts, model and serial documents numbers, and any other documents). allow time for I look forward to your reply and a resolution to my problem, and will wait (set action or response a time limit) before seeking third-party assistance. Please contact me atthe a"ove address or by phone at (home or office numbers with area codes) include how you can be reached
Sincerely,
(your name) (your account number)
Keep copies of your letter and all related documents
6 13 3. Read the disclosure statement on 2. Do caregivers have references? Consumer the back of your ticket. It explains your What about special training in child rights and responsibilities as a development and education? How Tips passenger, as well as the airlines many children does each adult watch? liability for overbooking seats or for 3. Is the home or center clean? Are This section contains several losing or damaging luggage. However, such potential poisons as cleaning suggestions to help you become a not all passenger rights are included supplies out of reach and locked up? smarter consumer. It includes tips on on the back of an airline ticket; some Are meals and snacks nutritious, how to choose child care, find the are incorporated by reference. adequate, and safely prepared and best school for you or your child, and Travelers wanting more information served? Is there enough space inside protect your privacy. shoL'd ask the airline for a copy of its and outside in which the children can "Conditions of Carriage:' In addition, play? Is the playground fenced? Remember to check with your local the U.S. Department of Transportation consumer protection office and Better publishes a booklet called "Fly Rights; 4.If the center is large, do visitors Business Bureau for other consumer which is available from the Consumer and children sign in and out? What information on a variety of topics. Their Information Center (see the listing on are the safety precautions in case of addresses are listed on pages 52 and page 82). fire or other emergencies? 45, respectively. 5. What about sick children? Do 4. When flights are overbooked, they stay home? What if a child needs airlines must ask for volunteers to give medical help? Is someone on staff up their reservations in exchange for trained in first aid, including compensation of the airlines choosing. cardiopulmonary resuscitation (CPR) Airline Travel If you volunteer, be sure to get any and the Heimlich Maneuver? compensation arrangements in writing. Almost every day, newspapers and 6. What are the fees for half-days. radio and television stations advertise 5. If you are "bumped" or overtime or sick children? Are you discount and special offer airline involuntarily reassigned to a later flight, required to pay for days a child does tickets. To find the offer that best the airline must provide a written not attend, for example, during a meets your needs, use the following statement of your rights and entitled family vacation? compensation. The complete rules for guidelines: 7. How does the staff discipline compensation are available at all children? How much of each day is 1. Travel agents are sources of airport ticket counters and boarding filled with planned activities? Are information about fares, schedules and locations. activities geared to the child's age and baggage limits, as well as local development? businesses that can issue airline MIIIIIMIIIIMME11111111111110 tickets and boarding passes. In 8. Are the children's drawings or addition, travel agencies sometimes projects displayed and changed often? purchase discount seats to popular Selecting Child Is there a designated space for your destinations. So check with travel child's belongings? agents, even if the airlines are sold Care 9. Do caregivers tell you what your out. Remember, by being an informed child did that day? Do they discuss consumer, you can help with your Choosing child care is an important how your child is doing overall? agent's search for bargain fares by issue for many parents. Some sharing information your agent might alternatives are day care centers, not have seen yet. family child care homes, pre-schools, After your child is in a program, in-house caregivers (nannies) and you should ask: 2. When making your airline co-op child care programs. Parents reservation, always ask about fees or should look at the available child care 1. Does your child talk happily penalties for changing or canceling a alternatives and pick one that best about the program? reservation or a paid ticket. There meets their needs. Here are some 2. Do you meet new employees? might be a variety of ticket prices, with questions parents should ask when Do they talk to your child? varying penalties and conditions. looking for child care. Choose the one that best fits your For employers, the Department of needs. In general, the less expensive 1. What are the licensing laws for Labor Women's Bureau Work and the fare, the more restrictions it is likely day care providers in your city, county Family Clearinghouse provides to include. So, if price is important to or state? Your local consumer . information about child and elder care. you, book early and make sure your protection office is a good place to For more information, call 1 (800) plans will not change! start checking for this information. 827-5335 (toll free).
14 7 10. If any of your credit cards are evaluate the environmental claims missing or stolen, report the loss as some companies are making about soon as possible to the card issuer. their products and packages. Check your credit card statement for a Credit Cards telephone number for reporting stolen 1. The Environmental Protection Agency (EPA) has outlined a three-part credit cards. Follow up your phone solid waste management plan. It The following suggestions can help calls with a letter to each card issuer. includes source reduction or reducing you when selecting a credit card The letter should contain your card company or using your credit cards. the amount of waste created in the number, the date the card was missing first place, recycling and composting, and the date you called in the loss. 1. Keep in a safe place a list of your waste-to-energy incineration and credit card numbers, expiration dates landfilling. 11. If you report the loss before a and the phone number of each card credit card is used, the issuer cannot issuer. 2. The EPA also has issued its hold you responsible for any future suggestions on how individual 2. Credit card issuers offer a wide unauthorized charges. If a thief uses consumers can help solve the solid variety of terms (annual percentage your card before you report it missing, waste problem. They are REDUCE the rate, methods of calculating the the most you will owe for unauthorized amount of waste that you throw away, balance subject to the finance charge, charges is $50 on each card. A REUSE products whenever possible, minimum monthly payments and special note of warning: If an and RECYCLE as many products and actual membership fees). When automatic teller machine (ATM) card is packages as you possibly can. lost or stolen, the consumer could lose selecting a card, compare the terms 3. If you wish to use environmental offered by several card issuers to find as much as $500 if the card issuer is not notified within two business days claims to compare products, specific the card that best suits your needs. claims are usually more meaningful. after learning of the loss or theft. Two examples of specific claims could 3. When you use your credit card, 12. When writing checks for retail be "50% less packaging than an watch your card after giving it to a earlier container" or "contains 25-30% purchases and to protect yourself clerk. Promptly take back the card recycled content:' Claims about a against fraud, you may refuse to allow after the clerk is finished with it and product or package like a merchant to write your credit card make sure it's yours. "environmentally friendly" or "safe for number on your check. However, if the environment" can be misleading 4. Tear up the carbons when you you refuse, the merchant might legally because they are so broad and take your credit card receipt. refuse to sell you the product. There is vague. Environmental issues are very probably no harm in allowing a complex. If you have questions about 5. Never sign a blank receipt; draw merchant to verify that you hold a a company's environmental claims, call a line through any blank spaces major credit card and to note the or write the company. A list of above the total when you sign issuer and the expiration date on the corporate consumer contacts begins receipts. check. on page 16 of this Handbook. 6. Save your purchase receipts until 13. If a merchant indicates he or she 4. The environmental benefits of a the credit card bill arrives. Then, open is using credit cards as back-ups for "degradable" product depend on how the bill promptly and compare it with bounced checks, or refuses your sale it is handled after disposal. A your receipts to check for possible because you refuse to provide degradable product will break down if unauthorized charges and billing errors. personal information (including your exposed to air, water, light and/or phone number) on the bankcard sales micro-organisms over time. Therefore, 7. Write the card issuer promptly to slip, report the store to the credit card a degradable product might be report any questionable charges. company. The merchant might be appropriate for a composting system, Telephoning the card issuer to discuss violating his or her agreement with the if there is a composting system nearby the billing problem does not preserve credit card companies. In your letter to that can safely and effectively compost your rights. Do not include written the credit card company, provide the the discarded product into a usable inquiries with your payment. Instead, name and location of the merchant. product. However, if the degradable check the billing statement for the product will end up in a landfill, and correct address for billing questions. that is where more than 70% of waste The inquiry must be in writing and ends up now, it might not degrade' n must be sent within 60 days to any meaningful way because landfills guarantee your rights under the Fair are designed to keep out air, water Credit Billing Act. Environmental and light. Additionally, if the product will be incinerated or recycled, the 8. Never give your credit card Tips degradability of the product is not number over the telephone unless you important. Check with your local solid made the call or have an account with How to dispose of everyday trash or waste management office to find out the company calling you. Never put garbage (often called solid waste) is what waste disposal system is used in your card number on a post card or an issue of interest to many consumers, your community. If there is a on the outside of an envelope. businesses, environmentalists and comAsting facility in your area, be government officials. Here are some sure to ask what kinds of compostable 9. Sign new cards as soon as they tips designed to help you understand materials it will accept. For example, arrive. Cut up and throw away expired the garbage, or solid waste, disposal some composting programs are cards. issue. These tips also might help you limited to yard waste, leaves, etc.
8 15 5. It is technically possible to recycle 3. Will you be buying a home or car The official bank sign looks like this: many materials, for example, paper, or making another large purchase in metal, glass and plastic. The key the near future? If so, youll want to Ikehllaymbarlerreitel.00000 question is whether these materials find out about the types of loans can be recycled in your community. offered by the institutions you are Does your community ask you to considering. separate one or more types of materials from the rest of your trash for 4. If you hope to save for a big curbside pick-up? Or, is there a drop- expense or toward your child's (or your The official savings association sign off recycling center that accepts that own) future education, you'll also want looks like this: type of material? If a product labeled to find out how many different savings 'recyclable" is not separated from the programs are offered. rest of your trash, it is not likely to be 5. What time of day do you prefer to - 4 recycled. Check with your local solid waste management office to find out do your banking? Do you like the which products and packages are convenience of automated teller machines (ATMs) or do you prefer to The official credit union sign looks recyclable in your community. deal with live tellers? Answering these like this: two questions will help you determine 6. Many products are being made M S U M S if you'd be happier at a financial from recycled materials. This helps institution with regular, evening or "complete the loop" of recycling by weekend hours or one with a wide using recycled materials to make new network of ATMs. NC4A_ products. If you wish to buy a product made primarily from recycled material, 6. What does the financial institution check to see if the percentage of charge for services like cashier's recycled material is listed on the checks, safe deposit boxes and stop product or package. payment orders? Is there a charge for using an automated teller machine? Is Health Hoaxes, For additional information about there a monthly service charge, or environmental claims or the garbage must you maintain a minimum balance Food Fads and disposal programs in your community, in your account to avoid a charge? contact your state or local consumer Dangerous Diets protection office. This office will be Now, you are ready to narrow your able to refer you to the local solid options to specific financial institutions. Consumers spend millions of dollars waste management authority. A list of Phone or visit several near your home each year on phony medicines and the state and local consumer or office because they are likely to be treatments, food fads, and weight loss protection offices begins on page 52. the most convenient. Take your products and diets that simply do not answers to the above questions with work and might be dangerous. The you and find out which accounts and information below will help you avoid =91111101111111111111111MIIMENIMIll services are most likely to math your buying unproven health and diet needs. Then compare fees and products or programs. service charges, as well as deposit Selecting a and loan interest rates. 1. If a health claim sounds too good to be true, therds a good chance it is. Financial Price might not be the most Be skeptical about claims offering important factor in your "banking 'miracle or secret cures" or 'scientific Institution personality: so you also should take a breakthroughs' True cures or minute to think about how comfortable breakthroughs are always publicized Finding the right bank, savings and you feel at each institution. For widely in the media; there are no loan, or credit union means figuring example, are your questions answered secret cures. out your OWN needs first! Answering quickly and accurately? Do customer the following questions should help service personnel offer helpful 2. Check with a licensed health you identify your "banking personality" suggestions? professional or credible health organization (for example, the and make choosing a financial Remember, you can choose more institution a bit easier. American Cancer Society or the than one financial institution to provide American Dietetics Association) before you with different banking services. 1. What is your goal in establishing buying "cures" or "miracle diets: For example, science has not yet found a a banking relationship? Answers might Before making your final choice, include lo save money' "to have a cure for arthritis, as the Arthritis make sure the institutions you're Foundation could tell you, so products checking account: "to get a loan" or all considering are federally insured. This of the above. that promise to cure you of the means your deposits will be protected disease are phony. up to $100,000. All federally insured 2. Now much money can you keep financial institutions are required to 3. Be aware that health frauds, food on deposit each month and how many display a federal deposit insurance fads and fake diet products might rob checks will you write? Knowing this will sign (see below for the appropriate you of more than your money. They help you judge how complex or signs) at each teller's window or teller might ruin your health or even take simple an account you need. station. your life.
9 16 BEST COPY AVARABLF 1011111111111111111111=1111111111111M= 7. If the work requires a building 111=1111111111=11=11111MIIIMIIIIIIIMII permit, let the contractor apply for it in his name. That way, if the work does not pass inspection, you are not Nome financially responsible for any Home Shopping Improvements corrections that must be made. Tips 8. When you sign a non-emergency Hiring a contractor to renovate your home improvement contract in your Today, there are many ways to buy home, add a room or make some home and in the presence of a products or services. Some consumers other improvement can be a confusing contractor (or contractors buy items through mail order, maze of contracts, licenses, permits representative), you usually have three telephone, or even television shopping and payment schedules. The business days in which to cancel the programs. Keep the following tips in suggestions listed below can help contract. You must be told about your mind: guide you through that maze. cancellation rights and be provided 1. Be suspicious of exaggerated 1. Compare costs by getting more with cancellation forms. If you decide product claims or very low prices and than one estimate or bid. Each to cancel, it is recommended that you read product descriptions carefully. estimate should be based on the send a notice of cancellation by Sometimes, pictures of products are same building specifications, materials telegram or certified mail, return misleading. and time frame. receipt requested. 2. If you have any doubts about the 2. Before choosing a contractor, 9. For a remodeling job involving company, check with the U.S. Postal check with state, county or local many subcontractors and a substantial Service, your state or local consumer consumer protection agencies to see if amount of money, it is wise to protect protection agency, or Better Business any complaints have been filed against yourself from liens against your home Bureau before ordering. the contractor. Ask about information in case the contractor does not pay on unresolved cases and how long a subcontractors or suppliers. If state law 3. Ask about the firm's return policy. contracting company has been in permits, add a release-of-lien clause to If it is not stated, ask before you order. business under its current name. the contract or place your payments in For example, does the company pay an escrow account until the work is charges for shipping and return? Is a 3. Ask a potential contractor for a list completed. warranty or guarantee available? Does of previous customers whom you the company sometimes substitute could call to find out about work 10. If you cannot pay for a project comparable goods for the product you quality and if they would hire that without a loan, add a clause to your want to order? contractor for future work. contract stating it is valid only if financing is obtained. 4. If you buy by telephone, make 4. Check with your local building clear exactly what you are ordering inspections department to see if 11. When signing a contract, limit and how much it costs before you licensing and/or bonding are required your first payment to not more than give your credit card number; watch of contractors in your area. If so, ask 30% of the contract price. The out for incidental charges. to see the contractor's license and remaining payments should depend bonding papers. on the progress of the work. Ten 5. Keep a complete record of your percent of the contract amount should order, including the company's name, 5. Before signing a-written contract, be held back until the job is complete, address and telephone number, price be sure it includes the contractors full and all problems, if any, are corrected. of the items ordered, any handling or name, address, phone number and Some states have home improvement other charges, date of your order, and professional license number (where laws that specify the amount of your method of payment. Keep copies required), a thorough description of deposit and payment schedule. Check of canceled checks and/or statements. the work to be done, grade and with your state and local consumer If you're ordering by telephone, get quality of materials to be used, agreed protection offices (see the list the names of any company upon starting and completion dates, beginning on page 52) to see if there representatives with whom you speak. total cost, payment schedule, warranty, is such a law in your community. how debris will be removed and any 6. If you order by mail, your order other agreement information. Never should be shipped within 30 days after 12. Thoroughly inspect the sign a partially blank contract. Fill in or the company receives your completed contractors work before making final draw a line through any blank spaces. order, unless another period is agreed payment or signing a completion upon when placing the order or is 6. Most contractors have liability and certificate. stated in an advertisement. If your compensation insurance to protect the order is delayed, a notice of delay customer from a lawsuit in the event of should be sent to you within the an accident. Ask to see a copy of the promised shipping period, along with insurance certificate. an option to cancel the order.
10 17 7. If you want to buy a product 2. Check prices by asking the 5. Review the facts before making a based on a telephone call from an company to describe or provide decision. When you contact long unfamiliar company, ask for the name, written information on charges for distance carriers to gather information, address and phone number where different distances during its daytime, make it clear that you are just asking you can reach the caller after evening, night and weekend hours. for information and not signing up for considering the offer. It is best to Ask about one-time only and regular service. request and read written information charges. Is there a subscription fee, before deciding to buy. monthly service fee or monthly 6. If you have a complaint about minimum charge? Ask about the long distance services, first try to 8. Never give your credit card, bank availability of calling plans. There are resolve your complaint with the account or social security number several types of calling plans. Which company providing the service. If you over the telephone as proof of your plan works best for you depends on are unsuccessful in your efforts to identity, unless you placed the call or where and when you call and how resolve the complaint yourself, then file have an account with the company long you talk. Major long distance a complaint with the appropriate you're calling. companies can analyze your bills and regulatory commission. If the calls help you choose the plan best for you. were placed within your state, the 9. Postal regulations allow you to complaint should be filed with your write a check payable to the sender, 3. Consider services. Decide which state public utilities commission (see rather than the delivery company, for services are important to you: 24-hour the list on page 72). If the calls were cash on delivery (C.O.D.) orders. If, operator services and customer placed to another state or another after examining the merchandise, you service for billing and other inquiries; country, the complaint should be filed feel there has been misrepresentation immediate credit for misdialed and with the Federal Communications or fraud, you can stop payment on the unanswered numbers; domestic and Commission (see the listing on page check and file a complaint with the international services; calling cards; 85). U.S. Postal Inspector's Office (see third-number billed directory page 87 of this Handbook for the assistance; and/or domestic and 7. If you are making long distance address). international directory assistance and calls away from home, know your long person-to-person calling. Not all distance company's access code and 10. You can have a charge removed carriers provide service to all areas. dial that code. Listen for the name of from your credit card bill if you did not Make sure the one you choose your long distance company. If you receive the goods or services or if provides service to the areas you call are not sure you have reached your your order was obtained through most often. long distance company, call the misrepresentation or fraud. You must operator that serves the phone you notify the credit card company in 4. Judge the quality of the carrier's are using and ask what company you writing, at the billing inquiries/disputes performance. Are the calls clear? Do have reached. If it is not the one you address, within 60 days after the the calls connect quickly and on the want, hang up and try the access charge first appeared on your bill. first try? Are the bills accurate and code or use a different phone. easy to understand? A trial period might help you decide whether th:. Remember, it is not safe to assume quality of phone service is adequate. that because you are using a Before signing up, be sure you particular company's calling card, you Long Distance understand the terms of the carrier's will be served by that company. cancellation policy and the costs Some companies take your card involved in switching to another carrier information and bill you for the call at Telephone their rates without telling you who is Service handling your call. There might be times you cannot Calling family and friends long reach your preferred long distance distance is no longer a simple matter company, and it is not convenient to of picking up the telephone and look for another phone. In this case, dialing. Consumers now have choices you might wish to ask the operator of that can save money and improve the company that serves the phone service. Here are some tips that will you are using to give you the charge help you pick a long distance for making a call of 'X" minutes to the telephone company. city you are calling.
1. To compare long distance 8. When making calls from a hotel, telephone carriers, think about the ask what long distance company types of calls you make. When, how serves the hotel. If it is not your often, and where do you call? This company, ask if you can reach your information helps you select the carrier long distance company from the offering the best value for your long hotel's phones. It is also a good idea distance dollar. Be sure to look for the to ask what surcharges the hotel company that provides the best overall places on local and long distance value in terms of price, service, calls, regardless of which telephone features and quality. company handles the calls. 18 11 3. If you have a billing or other problem, you should also complain to the information provider and service bureau. The long distance carrier can Mail Fraud 900 Numbers provide you with the name and address of the information provider Consumers can take advantage of a More and more consumers are and service bureau. receiving misleading or downright variety of helpful information services fraudulent mail promotions. These by using 900 numbers. Generally, four 4. If your problem is not resolved by promotions take several forms. Some different types of companies work contacting your local phone company, examples are: together to provide 900 number long distance carrier, service bureau services. They are: or information provider, you should sweepstakes that require you to pay contact the Federal Trade Commission, information providersthe business an entry fee or order a product; 6th and Pennsylvania Avenue, N.W., or person who created the 900 notices of prizes that require you to Washington, D.C. 20580, or the number program and is responsible call a 900 number or buy a Federal Communications Commission, for its content; product; 1919 M Street, N.W., Washington, D.C. mailings that look like they are from service bureausa business 20554. If you received the solicitation government agencies, but they are providing a message storage for the 900 number in the mail, not; system to help the information contact the Chief Postal Inspector, U.S. classified "employment" or "business provider answer the calls to the 900 Postal Service, Washington, D.C. 20260-2100, (202) 268-4267. You also opportunity" advertisements number (not all information promising easy money for little providers hire outside service can contact your state attorney work; and bureaus; some have their own general's office, local Better Business message storage equipment); Bureau or Consumer Credit prize awards that ask for your credit Counseling Services. card or bank account number. long distance carriersthe long distance company hired by the 5. Arrangements can be made with Consumers should be particularly information provider to carry the the local phone company so that 900 suspicious of one of the most 900 number programs (this is not numbers cannot be dialed from your prevalent forms of mail fraud, notices necessarily the long distance phone. There might be a fee for this that you have received a prize, in company which provides your service. Call your local phone some cases, a very expensive prize regular long distance service); and company for more information. like a car or vacation. Usually, you have to purchase a product, for local phone companiesthe example, a lifetime supply of cosmetics business responsible for billing the or large amounts of vitamins, to be 900 number services. eligible to receive the prize. In fact, The tips listed below will help you Protecting Your few of the prizes are awarded, and of use these numbers wisely and cost . those received, many are worthless. effectively. Credit Rating and The Postal Inspection Service has been enforcing the mail fraud statute 1. There is a fee for every 900 Personal Privacy since its passage in 1872. Postal number call, and the cost varies from inspectors are the experts in call to call, so be sure you know what Here are some suggestions about identifying questionable promotions the fee is before you dial. Usually, how you can protect the privacy of offered through telemarketing or direct there are two charges: 1) a connection your credit, medical and insurance mail sales techniques. (See the Postal fee to make the call; and 2) an additional records, as well as other personal Inspection Service listing on page 87.) fee based on the length of your call. information: The Alliance Against Fraud in Telemarketing, administered by the 2. If you have a billing problem and National Consumers League, also has cannot resolve it through your local Personal information information about the dangers of these phone company, complain directly to types of mail solicitations. the long distance carrier involved. The 1. When you are filling out an Contact your state or local following long distance companies application for credit, insurance or a consumer office or Better Business have toll free numbers to handle 900 job, ask how the information you give Bureau if you have any doubts about number complaints: about yourself will be used. Who has promotions you have received through access to it? Will the information be AT&T 1 (800)222-0300* exchanged with other companies? the mail (see the lists on pages 52 MCI 1 (800)444-3333 and 45, respectively). How long is the information kept? How Telesphere 1(800)346-6329 often is it updated? Remember, ifit sounds too good to US Sprint 1 (800)366-0707 be true, it almost certainly is. 2. The Direct Marketing Association *Note: If AT&T gives you a different (DMA) operates the Mail Preference 800 number on the long distance Service and Telephone Preference page of your phone bill that lists the Service. If you wish to have your name 900 number charges, call that 800 removed from the lists maintained by number instead. companies subscribirsm to these DMA services, write to the addresses listed on page 50 of this Handbook. 19 12 Medical and insurance records 1. The Medical Information Bureau Choosing A (MIB) is a data bank used by insurance companies. Medical and School some non-medical information about a you is collected from insurers and, U Whether you're looking for a school with your authorization, shared when for your child or seeking to improve you apply for individual life, health or your own skills, education is a disability insurance. You can obtain a decision that should be made copy of your MIB file by writing to carefully. The guidelines below are Medical Information Bureau, P.O. Box designed to help you with that 105, Essex Station, Boston, MA 02112. decision.
2. Periodically discuss your MIB file 00 and other medical records with your Choosing a school for doctor to verify the accuracy of your a child file. 1. There are many types of schools, IMINI111 public schools, magnet schools and Credit records private schools. 1. Credit bureaus keep records Product Safety 2. Public schools are grouped into about how you pay your bills and how city, county or regional school districts. much credit you have, among other Warnings and Check with your local consumer things. For a small fee, you can find protection office or look in the out what's in your credit record and Recalls telephone book to find the address of the names of the companies that have your local school district office. Ask asked for information about you. If you Every year, in order to prevent injury about school options for your area. are denied credit based on information to consumers, Federal agencies recall in your credit bureau file, there is no or issue warnings about hundreds of 3. Then, exercise your options to cost to learn what's in your credit products, including food, drugs, cars choose the school that best matches report. The creditor will tell you which and other vehicles, home and garden your child's unique learning style. credit bureau to write or call. products, appliances, recreational 4. Become involved in your child's boats and toys. Hazards might occur 2. Get a copy of your credit report education and other needs both at because of design flaws, production home and at school. at least once a year, or before major defects, new scientific information credit purchases, and check for about dangers from materials 5. The U.S. Department of Education inaccuracies. previously thought safe, accidental has published a booklet, "Choosing a contamination, tampering, unforeseen School for Your Child" Free copies of 3. If you find a mistake in your credit misuse of products or failure to meet the booklet can be ordered by writing report, the credit bureau must check it safety standards. to Choosing a School, Consumer and correct it for you. Any negative Consumers are critically important in Information Center, Pueblo, Colorado information that cannot be proven these product safety efforts because 81009. must be removed. However, correct they identify product safety problems information about late payments can and because they respond to the stay on your record for seven years. warnings and recalls. In fact, product More severe credit problems, recalls and warnings can protect bankruptcy, for example, can stay on consumers only if consumers react to your record for up to 10 years. You them. Yet, only two percent to 50% of also can add to your file a 100-word consumers respond to recall notices. statement of explanation for a credit The U.S. Office of Consumer Affairs problem. Remember, when you make has prepared a leaflet that explains a correction in your credit file, make which Federal agencies issue sure the correction is made at all three consumer product safety warnings credit bureaus. and recalls, the kinds of products each of them covers, and how to let 4. All three major credit bureau them know about product safety companies (TRW, Equifax and Trans problems, or find out about warnings Union) will agree to not release your or recalls they have announced. For a name for marketing purposes. Their free copy, write to: addresses are listed in the "Corporate Consumer Contacts" section of this Recalls Handbook. Item 634X Pueblo, Colorado 81009
20 13 329-391 0 - 92 - 2 Choosing a job Following the tips below will help you use your smoke detectors to the training program best advantage. 1. If you are looking for a job 1. For minimum protection, install a training program, avoid scams by smoke detector outside of each checking with your local consumer bedroom or sleeping area in your protection office or Better Business home and keep your bedroom doors Bureau before you enroll. closed while you are asleep. For greater protection, install smoke 2. Before going back to school, detectors on every floor of your home. check to see if local employers or Be sure to install the detectors away others, for example, your local from air vents. community college or high school extension, offer the type of training Paying for job training 2. Keep your smoke detectors you want. These programs are properly maintained. Test them at generally less expensive and you do or college least once a month to ensure that the not have to sign a contract for detectors are working properly. At extended payments. There are several sources of least once a year, clean the detectors financial aid, including scholarships, by dusting them with a vacuum 3. Be sure the skills the school grants and loans. Scholarships and cleaner. Batteries in battery-operated teaches will be useful to you and are grants do not have to be repaid, but detectors should be changed being used in the workplace. loans do. annually. Use only the type of batteries recommended on the 4. When selecting a job training 1. Check with your local library for detector. program, you should ask the following information about financial aid and questions: check with the school about its 3. If your smoke detector sounds an financial aid programs. alarm when no smoke is present, If you must learn how to use consult with the manufacturer or with equipment, does the school have 2. The Department of Education, your local fire department. If smoke enough equipment so every student which oversees Federal financial aid from cooking causes the detector to can practice using it? Is the programs for job training or college, sound an alarm, do not remove the equipment up-to-date? can answer your questions about how batteries or disconnect the power source. Simply fan the smoke away How many recent students to apply for Federal financial aid, how graduated? How many found jobs to solve loan problems or how to from the detector until the alarm stops. It tri:s happens frequently, it might be in their fields? Did the school help report possible fraud. The necessary to relocate the detector or them find jobs, and how long did it department's addresses are on page 82 of this Handbook. install a different type. take? How do current and past students feel about the school's 3. Remember, loans must be 4. Develop a fire escape plan and program? Ask to talk with former repaid. Because of the large number review the plan often with all members students. of students who do not pay back their of the household. The plan should loans, the Department of Education include: Does the program include on-the- and other financial aid providers have job training? Do teachers work with stiff penalties for those who do not helping children and elderly people industry and update their skills who might need special assistance; regularly? repay the loans. getting out of the house when fire Do you have to take out a loan to occurs and using a neighbor's pay for the program in advance? telephone, rather than your own, to How are refunds handled in case notify the fire department; and the school doesn't deliver on its Smoke Detectors promises, or if you have to drop out picking a place outside the house for other reasons? When fire occurs in your home, where all members of the family will your chances for survival are twice as meet to ensure that everyone got Find out what the student loan good when smoke detectors are out safely. default rate is for the school you present. Smoke detectors, when are considering. Call 1 (800) properly installed and maintained, For additional information on smoke 4-FED-AID. provide early warning when fires detectors, contact the U.S. Fire occur. Early warning increases your Administration, 16825 South Seton Report cases of fraud to the U.S. chances for survival and allows the Avenue, Emmitsburg, MD 21727. Department of Education at 1 (800) fire department to save more of your MIS-USED. property. For this reason, many cities and states have laws requiring smoke detectors in homes. Check with your local fire department or state fire marshal for additional information about what might be required in your community. 21 14 Car Repair 1. Check the terms of your car's warranty. The warranty might require Warranties and Used Cars/ the dealgt, to perform routine Car Repair maintenance and any needed repairs. Guarantees 2. Before having your car repaired, The following guidelines will help check the repair shop's complaint An important feature to consider you buy a used car or get your car record with your state or local before buying a product or service is repaired. consumer protection office or local the warranty that comes with it. When Better Business Bureau (see the lists reviewing warranties, use the on pages 52 and 45, respectively). guidelines below.
Used Cars 3. Some repair shops have 1. Do not wait until the product fails 1. Decide what kind of car you mechanics certified by the National or needs repair to find out what is need and how much you can afford Institute for Automotive Service covered in the warranty. to spend. Talk to owners of similar Excellence (ASE) to perform one or cars. more types of services. Be aware, 2. If the product costs $15 or more, however, that repair shops can the law says that the seller must let 2. Decide whether you want to buy display the ASE sign even if they have you examine any warranty before you from a dealer or private owner. A car just one mechanic certified in one buy, if you ask to see it. So use your bought from a private owner usually tested specialty. rights to compare the terms and has no warranty. conditions of warranties (or 4. Don't tell the mecnanic what you guarantees) on products or services 3. In a private sale, check to be think needs to be fixed or replaced, before you buy. Look for the warranty sure the seller is the registered owner unless it's obvious. Instead, describe that best meets your needs. of the car. Make sure you get the the problem and its symptoms. Let the car's title and registration, bill of sale mechanic determine what needs 3. When purchasing a product or and copies of all other financial fixing. service, ask these questions: transaction papers necessary to How long is the warranty, and register the car in your name. 5. For major repairs, think about getting a second opinion, even if the when does it start and end? 4. If you're buying from a dealer, car must be towed to another shop. What is covered? Which parts? read the contract carefully before you What kinds of problems? sign, take the time to ask questions 6. Before you leave the car, make sure you have a written estimate and about unclear items and keep a copy Will the warranty pay for 100% of that the work order reflects what you of the contract. repair costs, or will it pay for parts, want done. Ask the mechanic to but not the labor to do the repairs? 5. Look for and read the Buyer's contact you before making repairs not Will it pay for testing the product Guide which must be displayed in the covered in the work order. before it is repaired? Will it pay for window of all used cars sold by shipping and/or a loaner? dealers. The Buyer's Guide explains 7. If additional work is done without who must pay for repairs after your permission, you don't have to What do you have to do and purchase. It will tell you if there is a pay for the unapproved work and you when? Are regular inspections or warranty on the car, what the warranty have the right to have your bill maintenance required? Do you covers and whether a service contract adjusted. have to ship the product out of is available. 8. Ask to inspect and/or keep all state for repairs? replaced parts. 6. Comparison shop for price, Who offers the warranty, condition, warranty and mileage for 9. Keep copies of all work orders manufacturer or retailer? How the model(s) you are interested in reliable are they? buying. Compare available interest and receipts and get all warranties in rates and other terms of financial writing. 4. Keep sales receipts and agreements. 10. Many states have lemon" laws warranties in a safe place. for new cars with recurring problems. 7. To estimate the total cost of the 5. Some states have additional car, add the cost of interest fog Contact your local or state consumer warranty rights for consumers. Check financing, the cost of a service office for more details (see the list with your state or local consumer contract (it any), and service or repair beginning on page 52). protection office to find the laws in expenses you are likely to pay. your state. Their phone numbers are listed beginning on page 52. 8. Before buying the car, have a mechanic inspect it. 9. Check the reliability of the dealer with your state or local consumer protection agency. Check the local Better Business Bureau to see if there are complaints against the dealer. 22 15 Part II Consumer Assistance Directory Corporate Consumer Contacts
This section will help you resolve a complaint about aThis means questions about Admiral products should be service or product. First, be sure to go back to the place where directed to the consumer contact at Maycor because Maycor you bought the product or service. Try to resolve the complaint handles the complaints for the Admiral brand. with the seller. If that does not work, the next step is to write or If you do not find the product name in this section, check call the company's headquarters. the product label or warranty for the name and address of the This section lists the names and addresses of more than manufacturer. Public libraries also have information that might 750 corporate headquarters, and in many cases, the name of be helpful. The Standard & Poor's Register of Corporations, the person to contact. Most listings also include toll-free TOO" Directors and Executives, Trade Names Dictionary, Standard numbers. Directory of Advertisers, and Dun & Bradstreet Directory are four Unless otherwise noted, all TOO" numbers are toll free and sources that list information about most firms. If you cannot find can be used from anywhere in the continental United States. the name of theknanufacturer, the Thomas Register of American Many companies have Telecommunications Devices for the Manufacturers lists the manufacturers of thousands of products. Deaf (TDDs). All TDD and "800" numbers are in bold type. Remember, to save time, first take your complaint back to In some cases, you will see a company name or brand where you bought the product. If you contact the company's name listed with the instructions to see another company listed headquarters first, the consumer contact probably will direct elsewhere in this section. For example: Admiral, see Maycor. you back to the local store where you made the purchase.
A Admiral Ms. Lydia Morikawa see Maycor Manager, Customer Relations Ms. Anna Wright Aloha Airlines Agency Complaint Coordinator Airwick Industries, Inc. P.O. Box 30028 AAMCO Transmissions, Inc. see Reckitt & Colman Honolulu, HI 96820 One Presidential Boulevard (808) 836-4293 Bala Cynwyd, PA 19004-9990 Household Products (215) 668-2900 Mr. Tom Onushco and Ms. Gail Donnelly 1 (800) 523-0401 (toll free) Ms. Patricia E. Arnold Director, Consumer Affairs Consumer Representatives Consumer Services Audience Information Alaska Airlines Alpo Pet Foods ABC Inc./Capitol Cities P.O. Box 68900 Seattle, WA 98168 P.O. Box 2187 New York, NY 10023 Allentown, PA 18001 (212)456-7777 (206) 431-.7286 (consumer affairs) (215) 395-3301 1 (800) 366-6033 (toll free) Mrs. Susan Shaw (206) 431-7197 Consumer Affairs Assistant (customer relations/baggage, air cargo and freight claims) Mrs. Kathy Ford AETNA Life and Casualty Manager, Customer Relations 151 Farmington Avenue (206) 431-3753 Amana Refrigeration, Inc. Hartford, CT 06156 (existing refunds ana lost ticket applications file information) Amana, IA 52204 (203) 273-2645 I (800) 843-0304 1 (800) 243-0185 (toll freeproduct questions) (toll free outside CT) Ms. Michelle Evans Manager, Consumer Relations Department Ms. Susan M. Sampsell AJAY Leisure Products Alberto Culver Company 2525 Armitage Avenue Manager, Consumer Affairs 1501 East Wisconsin Street America West Airlines De lavan, WI 53115 Melrose Park, IL 60160 (708) 450-3000 4000 East Skyharbor Boulevard (414) 728-5521 Phoenix, AZ 85034 1(800) 558-3278 (toll free) Mrs. Leah Reed (602) 894-0800 Ms. Susan Mach Supervisor, Customer Service Department Allied Van Lines Ms. J.L. Ferguson Director of Consumer Affairs Manager, Consumer Relations AT&T P.O. Box 4403 American Airlines, Inc. 295 North Maple Avenue Chicago, IL 60680 (708) 717-3590 P.O. Box 619612 MD 2400 Room 2334F2 DFW International Airport, TX 75261-9612 Basking Ridge, NJ 07920 (817) 967-2000 (201) 221-4003 Mr. Michael Food Customer Relations Manager Approved Auto Repair Customer Service Allstate Insurance Company Allstate PlazaF4 American Automobile Ace Hardware Association 2200 Kensington Court Northbrook, IL 60062 (708) 402-6005 Mailspace 15 Oek Brook, IL 60521 1000 MA Drive (708) 990-6800 Heathrow, FL 32746-5063 (written complaints only)
16 23 CORPORATE CONSUMER CONTACTS
American Cyanamid Company Amerongen, Inc. Arm & Hammer see Lederie Consumer Health see Budget Rent-A-Car see Church & Dwight Co., Inc. Products Division Corporation Mr. Harry Robinson Mr. Martin J. Hummel, Vice President Mrs. Joanne &evens, Manager Consumer Relations Administrator Corporate Customer Relations Customer Relations and Consumer Affairs Armorall Products Corporation American Express Company Amoco Oil Company 6 Liberty American Express Tower 200 East Randolph Drive Aliso Vijo, CA 92656 World Financial Center Chicago, IL 60601 (714) 362-0600 New York, NY 10285 (312) 856-4074 1 (800) 747-4104 (toll free outside CA) (212) 640-5619 1 (800) 528-4800 Mr. Alex T. Langston, Jr. Consumer Services (toll freegreen card inquiries) Director, Customer Relations Armour Food Company 1 (800) 327-2177 Amtrak 9 Conagra Drive (toll free - gold card inquiries) Washington Union Station Omaha, NE 68102-1679 1 (800) 525-3355 60 Massachusetts Avenue, N.E. (402) 595-7000 (toll freeplatinum card inquiries) Washington, DC 20002 (202) 906-2121 Mr. Fred Fuest Customer Service 1 (800) USA-RAIL Manager, Consumer Affairs American Family Publishers (toll free reservations and information) Armstrong Tire Division P.O. Box 62000 1 (800) 356-5393 Pirelli/Armstrong Tire Corporation Tampa, FL 33662 (toll freecredit card inquiries only) 500 Sargent Drive 1 (800) AFP-2400 (toll free) New Haven, CT 06536 ME John Brown, Manager and Senior 1 (800) 243-0167 (toll free) Ms. Sue Holiday Corporate Counsel Consumer Correspondent Corporate Government Affairs Ms. Jane W. Deibler American Greetings Corporation Amway Corporation Manager, Consumer Affairs 10500 American Road 7575 East Fulton Road Armstrong World Industries Cleveland, OH 44144 Ada, MI 49355 (216) 252-7300 P.O. Box 3001 (616) 676-6733 Lancaster, PA 17604 1 (800) 321-3040 (toll free outside OH) 1 (800) 548-3878 (toll free TDD) (717) 396-4401 1 (800) 233-3823 (toll free) Ms. Linda Mulrenan Mr. Jeff Solsbig, Supervisor Director, Consumer Affairs Product Service and Repair American Home Food Mr. Lawrence Seigel Andersen Corporation Atari Video Game Systems Products, Inc. 100 4th Avenue, North 685 Third Avenue 330 North Eisenhower Lane Bayport, MN 55003 Lombard, IL 60148 New York, NY 10017 (612) 439-5150 (212) 878-6323 (708) 629-6500 Mr. Craig Hetterscheidt Ms. Alice Benzing American Learning Corporation Manager, Consumer Relations see Encyclopedia Britannica Anheuser-Busch, Inc. Consumer Compliance Officer One Busch Place Atlantic Financial 2401 Walnut Street Mr. Ronald J. Fojtlin, Manager St. Louis, MO 63118-1852 Philadelphia, PA 19103 Customer and Product Services (314) 577-3093 American Standard, Inc. (215) 972-4530 1 (800) 233-1198 (toll free) P.O. Box 6820 Corporate Relations Piscataway, NJ 08855-6820 Aon Corporation Mr. Thomas C. Butler 1 (800) 223-0651 (toll free in NJ) 123 North Wacker Drive Manager, Customer Relations 1 (800) 223-0068 (toll free outside NJ) Chicago, IL 60606 (608) 787-2000 (Trane/CAC, Inc.) (312) 701-3000 Atlantic Richfield Company 1 (800) 621-2108 (toll free) ARCO Products Company Mr. Troy D'Ambrosio 1055 W. 7th Street Vice President, Corporate Communications Customer Relations Department Los Angeles, CA 90051-0570 American Stores Company Apple Computer, Inc. 1 (800) 322-ARCO (toll free) P.O. Box 27447 20525 Mariani Avenue Salt Lake City, UT 84127 Cupertino, CA 95014 Mr. J.R. Patterson, Vice President (801) 539-0112 1(800) 776-2333 Customer Service and Insurance 1 (SOO) 541-2863 (toll free) (toll freecomplaints and questions) Atlas Van Lines 1212 St. George Road Mr. Anthony L. Fera 1 (80O) 538-9696 (toll freedealer information) P.O. Box 509 Manager, Consumer Relations Evansville, IN 47703-0509 American Tourister, Inc. 1 (800) 457-3705 (toll free) 91 Main Street Aramis, Inc. Warren, RI 02885 see Estee Lauder, Inc. Ms. Lynne Lappin (401) 247-2100 Supervisor, Customer Service 1 (800) 635-5505 (toll free outside RI) Customer Service Arizona Mail Order Avis Rent-A-Car System Mr. Peter Lincoln 3740 East 34th Street 900 Old Country Road Director of Corporate Communications Tucson, AZ 85713 Garden City, NY 11530 Ameritech (602) 748-6600 (516) 222-4200 1050 Connecticut Avenue, N.W., Suite 730 Washington, D.C. 20036 (202) 955-3058
24 17 CORPORATE CONSUMER CONTACTS
Customer Service BellSouth Telephone Operations Avon Fashions, Inc. Ms. Karen Haase (Southern Bell and South Central Bell) 5000 City Line Road Manager, Consumer Affairs Consumer Affairs Manager Hampton, VA 23661 Contact Lens S General 600 North 19th Street, 12th Floor (804) 827-9000 Eye Cars Products Birmingham, AL 35203 Bausch and Lomb (205) 321-2892 Ms. Lynn Baron, Manager Personal Products Division 1 (800) 251-5325 (toll free TDD) Consumer Information Center 1400 North Goodman Street 1 (800) 544-5000 (toll free voice line for Avon Products, Inc. Rochester, NY 14692 disabled customers) 9 West 57th Street 1 (800) 553-5340 (toll free) New York, NY 10019 Mr. Keith Kard, Director (212) 546-7777 Ms. Janice Glerum Marketing and Public Relations Director, Customer Service Benihana of Tokyo B Contact Lenses 8685 Northwest 53rd Terrace Mr. Frederick J. Wilson Bausch and Lomb Miami, FL 33166 Assistant General Counsel Professional Products Division (305) 593-0770 Bacardi Imports Inc. 1400 North Goodman Street 1 (800) 327-3369 (toll free) 2100 Biscayne Boulevard Rochester, NY 14609 Miami, FL 33137 1 (800) 552-7388 (toll free) Ms. Sue B. Huffman (305) 573-8511 Director, Consumer Affairs Ms. Ethel Killenbeck Best Foods Bali Manager, Consumer Affairs CPC International, Inc. Sara Lee Corporation Sunglasses Division P.O. Box 8000 International Plaza 3330 Healy Drive Bausch and Lomb Englewood Cliffs, NJ 07632 P.O. Box 5100 P.O. Box 478 (201) 894-2324 Winston-Salem, NC 27103 Rochester, NY 14692-0478 (919) 768-8611 1 (800) 343-5594 (toll free) Mr. John Morgan 1 (800) 654-6122 (toll free) Manager, Customer Service Customer Service Best Western International Corporate Communications L.L. Bean, Inc. P.O. Box 10203 Bally Manufacturing Corporation Casco Street Phoenix, AZ 85064-0203 8700 West Bryn Mawr Freeport, ME 04033-0001 (602) 780-6181 Chicago, IL 60631 (207) 865-9407 (TDD) (312) 399-1300 1 (800) 341-4341 (toll free) Consumer Relations Department BIC Corporation Customer Relations #3538 Customer Service Department 500 Bic Drive Bank of America, NT & SA Bear Creek Corporation Milford, CT 06460 Box 37000 2518 South Pacific Highway (203) 783-2000 San Francisco, CA 94137 P.O. Box 299 (415) 241-7677 Medford, OR 97501 Birds Eye (503) 776-2400 see General Foods Mc Michael Pascale, Vice President Public and Investor Relations Beatrice Cheese, Inc. Mr. Floyd Coonce The Bank of New ibrk Company Cheese Division Manager, Consumer Assistance 48 Wall Street, 16th Floor 770 North Springdale Road Black and Decker New York, NY 10286 Waukesha, WI 53186 Home Appliances (212) 495-2066 (414) 782-2750 6 Armstrong Road Shelton, CT 06484 Barnett Banks, Inc. Mr. Charles F. Baer, President (203) 926-3218 Consumer Products Division P.O. Box 40789 Jacksonville, FL 32231 Becton Dickinson and Company Consumer Services (904) 791-7720 One Becton Drive Black and Decker Power Tools Franklin Lakes, NJ 07417 626 Hanover Pike Mr. Bill Pegram (201) 848-6800 Hampstead, MD 21074 Director of Quality Assurance 1 (800) 627-1579 (toll free) (301) 527-7100 R.G. Barry Corporation 1 (800) 762-6672 (toll free) 8000 IH 10 West Beiersdorf, Inc. Suite 1500 P.O. Box 5529 Mr. Jerry Weber San Antonio, TX 78230 Norwalk, CT 06856-5529 Senior Vice President of Operations (512) 366-1092 (203) 853-8008 Blockbuster Entertainment 1 (800) 233-2340 (toll free outside CT) Corporation 901 East Las Olas Boulevard Bass Pro Shop Mr. Fred Cooke 1935 South Campbell Ft. Lauderdale, Fl 33301 Assistant to the President Springfield, MO 65898 (30E; 524-8200 1 (800) BASS-PRO (toll free) Bell Atlantic Corporation 1133 20th Street, N.W. Ms. Lod Hunt Customer Service Washington, D.C. 20036 Customer Services Representative Eddie Bauer (202) 392-1358 Block Drug Company, Inc. 1330 5th Avenue & Union Street 257 Cornelison Avenue Seattle, WA 98101 Jersey City, NJ 07302 (206) 622-2766 (201) 434-3000, ext. 308 1 (800) 365-6500 (toll free outside NJ)
18 25 CORPORATE CONSUMER CONTACTS
Customer Service Department Brita, USA CIBA-GEICY Corporation Bloomingdale's by Mail, Ltd. see Clorox Company Agricultural Division 475 Knotter Drive 410 Swing Road P.O. Box 593 Customer Relations Greensboro, NC 27409 Cheshire, CT 06410-9933 British Airways (919) 632-6000 (203) 271-1313 (mail order inquiries only) 75-20 Astoria Blvd. 1 (800) 334-9481 (toll free) Jackson Heights, NY 11370 Ms. Allison Rader (718) 397-4000 CIBA-GEIGY Corporation Consumer Relations Pharmaceuticals Division Blue Bell, Inc. Ms. Deborah A. Volz 556 Morris Avenue P.O. Box. 21488 Consumer Relations Manager Summit, NJ 07901-1398 Greensboro, NC 27420 Brown-Forman Beverage (908) 277-5000 (919) 373-3564,4036 Company P.O. Box 1080 CIBA Vision Corporation Consumer Affairs Louisville, KY 40201 2910 Amwiler Court Blue Cross and Blue Shield 1 (800) 753-1177 (toll free) Atlanta, GA 30360 Association 1 (800) 241-5999 (toll free) 655 15th Street, N.W., Suite 350 Consumer Care Information 1 (800) 227-1524, ext. 4828 Washington, DC 20005 Brown Group, Inc. (toll freeconsumer relations) (202) 626-4780 P.O. Box 354 St. Louis, MO 63166 Customer Service M. Karen 6raswell 1 (800) 766 -6465 (toll free) CIE America Marketing Manager 2515 McCave Way Bojangles Customer Relations P.O. Box 19663 P.O. Box 240239 Budget Rent-A-Car Corporation Irvine, CA 92713-9663 Charlotte, NC 28224 P.O. Box 111580 1 (800) 877-1421 (toll free) (704) 527 -2675, ext. 226 Carrollton, TX 75011-1580 1 (800) 821-2844 (toll free) CIE Terminals Consumer Response Department see CIE America Borden, Inc. Investor Service Center 180 East Broad Street Bull & Bear Group, Inc. Mr. Mark A. Whiter Columbus, OH 43215 11 Hanover Square Director, Customer Relations (614) 225-4511 New York, NY 10005 CIGNA Property and (212) 363-1100 Casualty Companies Boyle-Midway Household 1 (800) 847-4200 (toll free) 1600 Arch Street Products, Inc. Philadelphia, PA 19103 see Reckitt & Colman Manager, Customer Relations (215) 523-2729 Household Products Bulova Watch Company 26-15 Brooklyn Queens Expressway East Consumer Affairs Department Ms. Stephanie Smith Woodside, NY 11377 CPC international Inc. Manager, Consumer Affairs (718) 204-3300 (consumer relations) International Plaza (718) 204-3222 (repairs) Box 8000 Brad lees Discount Englewood Cliffs, NJ 07632 Department Stores Mr. Monroe Milstein, President (201) 894-4000 One Brad lees Circle Burlington Coat Factory P.O. Box 9015 Warehouse Corporation Mr. Paul Reisbord Braintree, MA 02184-9015 President and Chairman of the Board (617) 380-5468 1830 Route 130 North Burlington, NJ 08016 C&R Clothiers (609) 387-7800 8660 Hayden Place Breck Hair Care Products Culver City, CA 90232 see Lederie Consumer Health Public Relations (213) 559-8200 Products Division Burlington industries CVN Customer Service 3330 West Friendly Avenue Greensboro, NC 27420 see CIVC Network Brights Creek (919) 379-3376 5000 City Lane Road Customer Relations Department Hampton, VA 23661 Mrs. Dorie Monroe (804) 827-1850 CVS Professional Services Manager One CVS Drive Mr. Raymond Helmbuch Burroughs Wellcome Company Woonsocket, RI 02895-0988 Manager, Consumer Affairs 3030 Cornwallis Road (401) 765-1500 Research Triangle Park, NC 27709 1 (8OO) 444-1140 (toll free) Bristol-Myers Products (919) 248-3000 885 Routes 2021206 North Somerville, NJ 08878-1279 Cabelds, Inc. C 812 13th Avenue 1(800) 488 -7748 (toll free) Mr. Ray Falola, Director Sidney, NE 69160-8888 1 (800) 237-88811 (toll free) Mr. John L. Skule, Ill CBS Broadcast Group Vice President, Industry and Public Affairs Audience Services Bristol-Myers Squibb Program Information Office 524 West 57th Street Pharmaceutical Group New York, NY 10019 P.O. Box 4000 (212) 975-3166 Princeton, NJ 08543-4000 (609)921-4000 1(800) 332-2058 (toll free) 26 19 CORPORATE CONSUMER CONTACTS
Ms. Darlene Stovall Consumer Affairs Department Consumer Affairs Analyst Carter-Wallace Inc. Complaint Department Cadbury Schweppes 1345 Av-Inue of the Americas Chi-Chi's, Inc. Beverages Division New York, NY 10105 10200 Linn Station Road High Ridge Park (212) 339-5000 Louisville, KY 40223 P.O. Box 3800 (502) 426 -3900 Stamfoid, CT 06905 Retail Operations (203) 968-7673 Genre! Corporation Chuck E. Cheese (203) 968-5895 (consumer affairs) 201 Saw Mill River Road see Integra 1 (800) 426-4891 (toll free) Yonkers, NY 10701 (written inquiries only) Mrs. Cathy R. Marino, Manager Cadbury Schweppes Consumer Relations Confections Customer Service Department Church & Dwight Company, Inc. see Hershey Casio, Inc. 469 North Harrison Street 570 Mount Pleasant Avenue Princeton, NJ 08540-7648 Ms. Kathleen Ellwood Dover, NJ 07801 (609) 683-5900 Manager, Consumer Relations (201) 361-5400 1 (800) 624 -2889 (toll free in NJ) Caloric Modem Maid 1 (800) 524-1328 (toll free outside NJ) Corporation Mr. Bruce Wagner 403 North Main Street Customer Service Supervisor Church's Fried Chicken, Inc. Topton, PA 19562-1499 Champion Spark Plug Company see Popeye's (215) 682-4211 P.O. Box 910 Toledo, OH 43661 Cincinnati Microwave Mrs. Cathy Magee (419) 535-2458 One Microwave Plaza Director, Consumer Center 1 (800) 537-8984 (toll free outside OH) 1 (800) 537-9996 (toll free in OH) Cincinnati, OH 45249-9502 Campbell Soup Company (513) 489-5400 Campbell Place 1 (800) 543-1608 (toll free) Camden, NJ 08103-1799 Ms. Stacey French (609) 342-3822 Customer Relations Coordinator Chanel, Inc. Circuit City Stores, Inc. Mr. Lloyd Rockwell 9 West 57th Street, 44th Floor 2040 Thalbro Street Vice President, Winery Operations New York, NY 10019 Richmond, VA 23230 Canandaigua Wine Company (212) 688-5055 (804) 257-4292 116 Buffalo Street 1 (800) 251-2665 (toll free) Canandaigua, NY 14424 Ms. Lila A. Lesley, Consumer Affairs Ms. Dinah Nemeroff, V'ce President (716) 394-3630 Consumer Products Division Chattem, Inc. Corporate Director of Customer Affairs Corporate Consumer Affairs 1715 West 38th Street Citicorp/Citibank Canon U.S.A., Inc. Chattanooga, TN 37409 399 Park Avenue One Canon Plaza (615) 821-4571, ext. 211 New York, NY 10043 Lake Success, NY 11042-9960 1 (800) 366-6833 (toll free outside TN) (212) 559-0043 (516) 488-6700 Mr. Walter Dabek Ms. Ellen Peressini, Executive Secretary Ms. Pat Biederman Director, Consumer Information Citizen Watch Company of Passenger Service Manager Cheesebrough-Pond's, USA. America, Inc. Carnival Cruise Lines 33 Benedict Place 8506 Osage Avenue 3655 Northwest 87th Avenue Greenwich, CT 06830-6000 Los Angeles, CA 90045 Miami, FL 33178-2428 1 (800) 852-8558 (toll free in CT) (213) 215-9660 1 (800) 327-7373 (toll free) 1 (800) 243-5804 (toll free outside CT) 1 (800) 321-1023 (toll free)
Mr. James Witz Ms. Kathy Yeu Ms. Carol Leet, Director Consumer Relations Manager Director, Consumer Affairs Consumer Affairs Dept. Carrier Air Conditioning Chemical Bank Clairol, Inc. Company 277 Park Avenue 345 Park Avenue P.O. Box 4808 New York, NY 10172 New York, NY 10154 Syracuse, NY 13221 (212) 310-5800 1 (800) 223-5800 (toll free voicefTDD) 1 (800) 227-7437 (toll free) 1 (800) HISPANA (toll free Spanish Bryant Heating and Air Conditioning ChemLawn Servines voicetTDD) 1 (800)428-4326 (toll free) Corporation Day & Night Heating and Air Conditioning 8275 North High Street Clinique Laboratories, Inc. 1 (800) 428-4326 (toll free) Columbus, OH 43235 see Estee Lauder, Inc. Payne Heating and Air Conditioning (614) 888-3572 1 (800) 428-4326 (toll free) 1 (800) 888-3572 (toll free) Ms. Sandy Stewart Supervisor, Consumer Services Carte Blanche Mr. W.P. Howell, Supervisor Clopay Corporation see Diners Club Dealer and Consumer Affairs 312 Walnut Street, Suite 1600 Chevron U.S.A. Inc. Cincinnati, OH 45202-4036 Ms. Mary Mumolo P.O. Box H 1 (800) 225-6729 (toll free) Senior Manager, Consumer Relations Concord, CA 94524 Carter Hawley Hale Stores (415) 827-6412 388 North Mission Roar: 1 (800) CHEVRON (toll free) Los Angeles, CA 90031 (213) 227-2423
20 CORPORATE CONSUMER CONTACTS
Ms. C. Kay Whitehurst Combined Insurance Company Customer Service Consumer Services Manager of America Converse, Inc. Clorox Company see Aon Corporation One Fordham Road 1221 Broadway North Reading, MA 01864-2680 Oakland, CA 94612-1888 Commerce Drug Division 1(800) 545-4323 (toll free) (415) 271-7283 see Del Laboratories, Inc. 1 (800) 533-8656 (toll free) 1 (800) 292-2200 (toll freelaundry brands) Conwood Company, L.P. Ms. M. Teresa Abreu 813 Ridge Lake Boulevard 1 (800) 537-2623 Manager, Customer Relations (toll freecharcoal and food brands) Memphis, TN 38120 Commodore Business (901) 761-2050 1(800) 227-1860 Machines, Inc. (toll freehousehold surface cleaners) 1200 Wilson Drive Ms. Margie Hausburg 1 (SOO) 426-6228 West Chester, PA 19380 Quality Assurance Analyst (toll freeinsecticides) (215) 431-9100 Coors Brewing Company 1 (800) 242-7482 Consumer Hotline (toll freewater purification systems) Customer Relations Department Golden, CO 80401 Consumer Affairs Department Compaq Computer Corporation 1 (800) 842-6116 (toll free) Club Med Sales, Inc. P.O. Box 692000 Houston, TX 77269-2000 Coppertone 40 West 57th Street 1 (800) 345-1518 (toll free) see Schering-Plough New York, NY 10019 HealthCare Products, Inc. (212) 977-2100 Comprehensive Care Ms. Suzanne Scannelli, Supervisor Mr. Roger Nunley, Director Corporation Corning/Revere Consumer Information Industry and Consumer Affairs 1795 Clarkson Road Center Coca-Cola Company Chesterfield, MO 63017 (314) 537-1288 Corning Incorporated P.O. Drawer 1734 1300 Hopeman Parkway 1 (800) 676-2273 (toll free) Atlanta, GA 30301 Waynesboro, VA 22980 1 (800) 438-2653 (toll free) (703) 949-9143 1 (800) 262-2653 (toll free TDD) Ms. Janet M. Venditti Manager, Consumer Affairs Ms. Connie J. Shelby Coldwell Banker Congoleum Corporation Director, Consumer Affairs see Sears, Roebuck and Co. Technical Operations Center Cosmair, Inc. 861 Sloan Avenue P.O. Box 98 Ms. Grace Richardson Trenton, NJ 08619 Westfield, NJ 07091-9987 Vice President, Consumer Affairs (609) 584-3000 1 (800) 631-7358 (toll free) Colgate-Palmolive Company 1 (800 274-3266 (toll free) 300 Park Avenue Ms. Aggie Merkel, Supervisor New York, NY 10022-7499 Consumers Products Group Member and Consumer Relations 1 (800) 221-4607 see Commodore Business Cotter & Company (toll freeoral care products) Machines, Inc. 2743 North Clybourn Avenue 1 (800) 338-8388 Chicago, IL 60614-1088 (toll freehousehold products) Supervisors Department (312) 975-2700 Contempo Casuals Mr. Tom Kelly Service Department 5433 West Jefferson Boulevard Senior Vice President, Operations Los Angeles, CA 90016 Craftmatic/Contour Colonial Penn Group, Inc. (213) 936-2131 Organization, Inc. 11 Penn Center Plaza 1 (800) 368-5923 (toll free) 2500 Interplex Drive 1818 Market Street, 26th Floor Trevose, PA 19053-6998 Philadelphia, PA 19181 Ms. Ann R. Yanulavich (215) 639-1310 (215) 988-8531 Director, Customer Relations 1 (800) 677-8200 (toll free) 1 (800) 523-1700 (toll free-auto and Continental Airlines, Inc. homeowner customer service) Consumer Affairs Division 3663 North Belt East, Suite 500 1 (800) 523-4000 (toll free-health Houston, TX 77032 Jenny Craig international customer service) 445 Marineview Avenue (713) 997-6500 1(800) 523-9100 (toll free-life customer Del Mar, CA 92014 service) (619) 259-7000 Ms. Barbi Rose 2CR Columbia House Manager, Consumer Affairs Mr. George Turner A Division of SONY Music Continental Baking Company Assistant Vice President, Operations Entertainment, Inc. Checkerboard Square Crown Books P.O. Box 4450 St. Louis, MO 63164 3300 75th Avenue New York, NY 10101-4450 (314) 982-4953 Landover, MD 20785 1 (800) 457-0500 (301) 731-1200 (toll freerecords and tapes) Control Data Contact Center 1 (800) 835-7300 (toll free) 1 (800 457-0866 Control Data Corporation (toll freevideos) 8100 34th Avenue South Mr. Peter Cammarata P.O. Box 0 Director, Sales and Marketing Operations Ms. Teresa C. Infantino Minneapolis, MN 55440-4700 Cuisinarts Corporation Executive Vice President (612) 853-3400 P.O. Box 120067 Combe Incorporated 1 (800) 232-1985 (toll free) Stamford, CT 06913-0741 1101 Westchester Avenue (203) 975-4600 White Plains, NY 10604-3597 1 (800) 726-0190 (toll free outside NJ) (914) 694-5454 (609) 426-1300 (in NJ) 1 (800) 431-2610 (toll free) 9c> 21 CORPORATE CONSUMER CONTACTS
Ms. Kathleen Bayer Dearfoam Customer Relations Special Assistant to the President see R.G. Barry Corporation Diet Center, Inc. for Consumer Affairs 921 Penn Avenue Culligan International Company Deere & Company Pittsburgh, PA 15222-3814 One Culligan Parkway John Deere Road (412) 338-8700 Northbrook, IL 60062 Moline, IL 61265-8098 1 (800) 333-2581 (toll free) (708) 205-5757 (309) 765-8000 Customer Assistance Department Mr. Marvin E. Eisenstadt, President Ms. Margaret Sanders Cumberland Packing Consumer Relations Department Digital Equipment Corporation Del Laboratories, Inc. 40 Old Bolton Road Corporation Stow, MA 01777-1215 Two Cumberland Street 565 Broad Hollow Road (508) 493-7161 Brooklyn, NY 11205 Farmingdale, NY 11735 1 (800) 332-4636 (toll free) (718) 858-4200 (516) 293-7070 1 (800) 336-0363 (toll free in NY) Ms. Janet M. Acklam 1 (800) 231-1123 (toll free outside NY) Customer Relations Manager, Consumer Affairs Dillard Department Stores, Inc. Mr. Tony Saulino Del Monte Corporation 1600 Cantrell Road Department Head, Customer Service P.O. Box 193575 Little Rock, AR 72201 Current, Inc. San Francisco, CA 94119 (501) 376-5200 P.O. Box 2559 1 (800) 543-3090 (toll free) Colorado Springs, CO 80901 Public Relations Ms. Betsy Seeley 1 (800) 525-7170 (toll free) Delco Remy Division Vice President, Customer Service Diners Club International Customer Care Department General Motors Corporation 2401 Columbus Avenue 183 Inverness Drive West Curtis Mathes Corporation Mail Code 1-310 Englewood, CO 80112 1450 Flatcreek Road Anderson, IN 46018-9986 (303) 799-9000 Athens, TX 75751 (317) 646-2000 1 (800) 525-9135 (toll free) (214) 675-6886 (303) 649-2824 (TDD) 1 (800) 326-1920 (warranty processing) Mr. Fred Elsberry 1 (800) 736-1920 (technical services) Director, Consumer Affairs Discover Credit Card 1 (800) 473-1920 (customer care) Delta Air Lines see Sears, Roebuck and Co. 1 (800) 326-1920 (parts administration) Hartsfield Atlanta International Airport Atlanta, GA 30320 Ms. Helen Robinson D (404) 715-1402 d-Con Manager, Consumer Response Ms. Barbara Smith Dole Packaged Foods see L&F Products Product Service Manager ATTN: Consumer Response Department 50 California Street, 19th Fioor Ms. Joan Calkins Delta Faucets San Francisco, CA 94111 Manager, Customer Service P.O. Box 40980 DHL Corporation Indianapolis, IN 46280 1 (800) 232-8888 (toll free) (317) 848-1812 1820 Gateway Drive, Suite 300 Mr. David Black, President San Mateo, CA 94404 Operations 1 (800) CALL-OHL (toll free) Operations Denny's, Inc. Domino's Pizza, Inc. P.O. Box 3800 Dairy Queen P.O. Box 997 Spartanburg, SC 29304-3800 Ann Arbor, Ml 48106-0997 see International Dairy Queen (803) 596-8000 (313) 930-3030 Ms. Becky Ryan Mr. George Andrassy, Vice President Director, Consumer Relations Research and Development Mr. Robert J. Posch, Jr. Dannon Company, Inc. Dep Corporation Vice President, Legal Affairs P.O. Box 44235 2101 East Via Arado Doubleday Book & Music Jacksonville, FL 32256 Rancho Dominguez, CA 90220-6189 Clubs, Inc. 1 (800) 321-2174 (toll free) (213) 604-0777 501 Franklin Avenue 1 (800) 367-2855 (toll free) Garden City, NY 11530-5806 Ms. Stephanie McDermott, Manager (516) 873-4628 Customer Service Department Ms. Julie Jason Danskin Manager, Customer Service DeVry, Inc. Ms. Sharon Clark P.O. Box 15016 Manager, Consumer Affairs aJ1 West Howard Street York, PA 17405-7016 Dow Brands 1 (800) 87-DANSKIN (toll free) Evanston, IL 60202 (708) 328-8100 P.O. Box 68511 1 (800) 225-8000 (toll free) Indianapolis, IN 46268-0511 Ms. Avis Carlson, Manager 1 (800) 428-4795 (toll free) Central Consumer Relations Ms. Lisa L. Rid le, Director The Department Stores of the Consumer Information Center Mr. Jim Ball, Vice President Dayton Hudson Corporation The Dial Corporation Corporate Communications Box 875 Dial Tower Ms. Wynema Hamilton, Coordinator 700 Nicol let Mall Phoenix, AZ 85077-1606 Consumer Affairs Minneapolis, MN 55402 (602) 207-5518 Dr Pepper Co.IThe Seven-Up (612) 375-3382 1 (800) 528-0849 (toll freefoods division) Co./Premier Beverages 1 (800 45-PUREX (toll freehousehold P.O. Box 655086 Dean Witter Financial and laundry division) Dallas, TX 75265-5086 Services Group 1 (800) 258-DIAL (toll freepersonal care (214) 360-7000 see Sears, Roebuck and Co. division)
22 20 CORPORATE CONSUMER CONTACTS
Customer Service Department Ms. Nancy J. Avino Ms. TI' -desa Sullivan Walter Drake & Sons Customer Service Representative Vice President, Consumer Relations Drake Building Eckerd Drug Company Estee Lauder Companies Colorado Springs, CO 80940-0001 8333 Bryan Dairy Rd. 767 Fifth Avenue (719) 596-3140 13.0. Box 4689 New York, NY 10153-0003 Clearwater, FL 34618 (212) 572-4455 (813) 397-7461 Ms. Jane Lagusch Ms. Carol Archer Corporate Secretary to the President Customer Service Supervisor, Consumer Affairs Drug Emporium, Inc. Ethan Allen, Inc. 155 Hidden Ravines Drive Edmund Scientific Company 101 East Gloucester Pike Ethan Allen Drive Powell, OH 43065 Danbury, CT 06811 (614) 548-7080 Barrington, NJ 08007-1380 (609) 573-6260 (203) 743-8553 Dulcolax Electrolux Corporation Mr. Rick Gremer Boehringer Ingelheim 2300 Windy Ridge Parkway Consumer Relations Manager 90 East Ridge Suite 900 The Eureka Company P.O. Box 368 Marietta, GA 30067 1201 East Bell Street Ridgefield, CT 06877-0368 (404) 933-1000 Bloomington, IL 61701-6902 (203) 798-9988 1 (800) 243-9078 (toll free) (309) 823-5735 1 (800) 282-2886 (toll freewarranty Mr. Robert M. Rosenberg Customer Relations center) Chairman of the Board Emery Worldwide Mr. Dan Evans, Chairman of the Board Dunkin Donuts of America A CF Company P.O. Box 317 3350 West Bayshora Road Bob Evans Farms, Inc. Randolph, MA 02368 Palo Alto, CA 94303-0986 3776 South High Street (617) 961-4000 (415) 855-9100 P.O. Box 07863 1 (800) 6-DUNKIN (tall free) 1 (800) 443-6379 (toll free) Columbus, OH 43207 (614) 491-2225 1 (800) 272-PORK (toll free outside OH) Mr. Thomas M. Johnson Ms. Martha S. Yocum Manager, Consumer Affairs Director of Consumer Affairs Dunlop The Corporation Mr. W.D. Dermott, Manager Encore Marketing Consumer and Regulatory Affairs P.O. Box 1109 International, Inc. Exxon Company U.S.A. Buffalo, NY 14240-1109 4501 Forbes Boulevard P.O. Box 2180 (716) 879-8258 Lanham, MD 20706 Houston, TX 77252-2180 1 (800) 548-4714 (toll free) (301) 459-8020 (713) 656-3151 1 (800) 638-0930 (toll free) Product Information Center F E.I. duPont de Nemours & Co. Mr. Norman Braun 1007 Market Street Vice President, Public Affairs Ms. Erin Sparks Wilmington, DE 19880-0010 Encyclopaedia Britannica, Inc. Consumer Affairs Coordinator 1 (800) 441-7515 (toll free) 310 South Michigan Avenue FMG/Tsumara Chicago, IL 60604-4293 Jonathan Industrial Park Consumer Affairs Department (312) 347-7230 Chaska, MN 55318 Duracell USA (612) 448-4181 Division of Duracell, Inc. Mr. Labat R. Yancey Ms. June Golden Berkshire Industrial Park Assistant Vice President Bethel, CT 06801 Office of Consumer Affairs Family Circle Magazine (203) 796-4000 Equifax 110 Fifth Avenue 1 (800) 551-2355 P.O. Box 4081 New York, NY 10011 (toll free-8:30 a.m.-5 p.m. EST) Atlanta, GA 30302 (212) 463-1063 (404) 888-3500 Consumer Affairs Department Consumer Affairs Department Ms. Carolann V. Mathews Faultless Starch/Bon Ami Durkee-French Foods Company A Division of Rickett & Colman Inc. Vice President, Customer Relations Equitable Life Assurance 1025 West Eighth Street 1655 Valley Road Kansas City, MO 64101 -1200 P.O. Box 939 Society (816) 842-1230 Wayne, NJ 07474-0939 135 West 50th Street (201) 633-6800 New York, NY 10020 (212) 641-7700 (collect calls accepted) Fayva Shoe Stores see Morse Shoe Company E Retail Customer Service Department Mr. John R. West, Manager Mr. John Vaeth Esprit de Corp. Corporate Quality Improvement Eastman Kodak Company 900 Minnesota Street San Francisco, CA 94107-3000 Federal Express Corporation 343 State Street P.O. Box 727, Department 2605 (415) 648-6900 Rochester, NY 14650-0811 Memphis, TN 38194-2605 1 (800) 777-8765 (toll free) 1 (800) 242-2424 (toll free) (901) 922-5454 1 (800) 238-5355 (toll free)
23 CORPORATE CONSUMER CONTACTS
Ms. Patricia Ikeda, Director Customer Service Mr. David Listman, Vice President Community Relations and Operations First Union National Bank Customer Service/Operations Federated Department Stores of Florida The Franklin Mint 7 West Seventh Street P.O. Box 2870 U.S. Route One Cincinnati, OH 45202 Jacksonville, FL 32231-0010 Franklin Center, PA 19091 (513) 579-7000 (904) 361-6996 (215)459-6000 1 (800) 735-1012 (toll free) Ms. Cathy Sharkey Frank's Nursery and Crafts, Inc. Manager, Consumer Relations Fisher A Division of General Host Corporation Fieldcrest Cannon, Inc. see SFS Corporation 6501 East Nevada 60 West 40th Street Detroit, MI 48234 New York, NY 10018 Ms. Carol Steck (313) 366-8400 (212) 536-1284 Manager, Consumer Affairs 1 (800) 841-3336 Fisher Price Customer Service Department (toll freeFieldcrest Stores) 636 Girard Avenue Freeman and French Shriner 1 (800) 237-3209 East Aurora, NY 14052-1880 Shoes (toll freeCannon Stores) 1 (800) 432-5437 (toll free) 1 Freeman Lane Beloit, WI 53511-3989 Ms. Mary Luethmers Ms. Kathryn McDonald 1 (800) 456-9745 (te11 free) Customer Relations Manager Consumer Affairs Manager Fingerhut Corporation Florida Power and Light Co. Customer Relations 11 Mc Leland Road P.O. Box 029100 Fretter Appliance Company St. Cloud, MN 56395 Miami, FL 33102-9100 14985 Telegraph Road (612) 259-2500 (305) 227-4646 Redford, MI 48239 1 (800) 432-6554 (toll free TDD) (313) 537-3701 Consumer Affairs 1 (800) 736-3430 (toll free) Firestone Tire & Rubber Co. Ms. Monica Schmelter, Manager 205 North Michigan Avenue Customer Relations Frigidaire Appliances Chicago, IL 60601-5965 Florists' Transworld Delivery see White Consolidated 1 (800) 274-1344 (toll free) Association (FTD) Industries 29200 Northwestern Highway Mr. Lee Mann P.O. Box 2227 Frontier Airlines Director, Consumer Affairs Southfield, MI 48037-4077 see Continental Airlines First Brands Corporation (313) 355-9300 88 Long Hill Street 1 (800) 521-4366 (toll free) Ms. Janet Rosati East Hartford, CT 06108 Director, Consumer Services (203) 728-6000 Florsheim Shoe Company Fruit of the Loom, Inc. 130 South Canal Street Mr. Patrick J. Swanick One Fruit of the Loom Drive Chicago, IL 60606-3999 Bowling Green, KY 42102-9015 Senior Vice President, Customer Services (312) 559-2500 Customer Service Center (502) 781-6400 First Fidelity Bancorporation Mr. Heeth Varnedoe, President Ms. Marianne Salembene 100 Constitution Drive Flowers Industries, Inc. Associate Manager, Customer Service Upper Darby, PA 19082-4603 P.O. Box 1338 Department (215) 734-5090 Thomasville, GA 31799-1338 Fuji Photo Film U.S.A., Inc. 1 (800) 345-9042 (toll free) (912) 226-9110 (215) 734-5599 (TDD) 800 Central Boulevard Carlstadt, NJ 07072-3009 Mr. Leonard H. Yablon 1 (800) 526-9030 (toll free) Consumer Affairs Department Executive Vice President First Interstate Bank Forbes Inc. Customer Resource Center of California 60 Fifth Avenue 707 Wilshire Boulevard, W35-13 Fuller Brush Company New York, NY 10011 P.O. Box 729 Los Angeles, CA 90017 (212) 620-2248 Great Bend, KS 67530-0729 (213) 614-3103 1 (800) 523-3794 (toll free) 1 (800) 626-3400 (toll free) Customer Service Foster & Gallagher, Inc. Ms. Susan Alcorn, Director 6523 North Galena Road Consumer, Government and Media Center Peoria, IL 61632 GTE Corporation First National Supermarkets, Inc. (309) 691-4610 One Stamford Forum 17000 Rockside Road (MondayFriday, 8:30 a.m.-5 p.m.) Stamford, CT 06904 Cleveland, OH 44137-4390 (309) 691-3633 (203) 965-2000 (216) 587-7100 (MondayFriday, after 5:15 p.m.) Ms. Millie Roberson Mr. Michael Cisneros Marketing and Customer Service Director, Consumer Relations Consumer Affairs Officer Fotomat Corporation Ernest & Julio Gallo Winery First Nationwide Bank 201 Prestige Park Road P.O. Box 1130 Modesto, CA 95353 135 Main Street, 4th Floor East Hartford, CT 06108 San Francisco, CA 94105-1817 (203) 291-0100 (209) 579-3111 1 (800) 237-0756 (toll free) 1 (800) 842-0001 (toll free in CT) 1 (800) 243-0003 (toll free outside CT)
24 CORPORATE CONSUMER CONTACTS
Ms. Jeannine Collins, Supervisor Ms. Lou Thies, Vice President Mr. Michael Legrand Consumer Service Department Customer Service Vice President, Operations Lewis Galoob Toys, Inc. Generra Gordon's Jewelers 500 Forbes Boulevard 278 Broad Street A Subsidiary of Zale Corporation San Francisco, CA 94080 Seattle, WA 98121 901 West Walnut Hill Lane (415) 952-1678 (206) 728-6888 Irving, TX 75038-1003 1 (800) 4-GALOOB (toll free outside CA) (214) 580-4924 Sales Department Ms. Sheila Gibbons Genesee Brewing Company, Inc. Consumer Affairs Director, Public Affairs 445 St. Paul Street Greensweep Gannett Company, Inc. Rochester, NY 14605 800 North Lindbergh 1100 Wilson Boulevard (716) 546-1030 St. Louis, MO 63167 Arlington, VA 22234 1 (800) 225-2883 (toll free) (703) 284-6048 Ms. Denise Irish (paper products) Ms. Janet Folk (building products) Ms. Janna Willardson General Electric Company Georgia-Pacific Corp. Manager, Customer Relations For information on GE consumer P.O. Box 105605 Greyhound Lines, Inc. produbts and services, call: Atlanta, GA 30348-5605 901 Main Street, Suite 2500 GE ANSWER CENTER@ service (404) 521-4708 (building products) Dallas, Texas 75202 1 (800) 626 -2000 (toll free) (404) 527-0038 (paper products) (214) 744-6500
Mr. Donald L. Mayer Mr. L. James Lovejoy, Director Guess? Inc. Director of Consumer Response Corporate Communications 1444 South Alameda Street and Information Center Gerber Products Company Los Angeles, CA 90021 General Foods Corporation 445 State Street (213) 231-2385 250 North Street Fremont, MI 49413-1056 White Plains, NY 10625 (616) 928-2000 Guinness Import Company 1 (800) 431 -1001 (toll freedesserts) 1 (800) 4-GERBER (toll free-24 hours) Six Landmark Square 1 (800) 431-1002 (toll freebeverages) 1 (800) 421-4221 Stamford, CT 06901-2704 1 (800) 431 -1003 (toll freemeals and (toll free, 24-hour breastfeeding advice) (203) 323-3311 Post cereals) 1 (800) 828-9119 (toll freebaby formula) 1 (WO) 521-1591 (toll free) 1 (800) 431 -1004 (toll freeMaxwell House and Bird's Eye) Ms. Odonna Mathews H 1 (800) 424-BAKE (toll freeEntenmann's) Vice President for Consumer Affairs Ms. Marti Johnson 1(800) 431-POST (toll freePost cereals) Giant Food Inc. Director of Client Relations 1 (800) FOR-WACKY (toll freeKool Aid) P.O. Box 1804, Department 597 H&R Block, inc. Washington, DC 20013 4410 Main Street General Host Corporation (301) 341-4365 Kansas City, MO 64111-9986 P.O. Box 10045 (301) 341-4327 (TOD) (816) 753-6900 Stamford, CT 06904 1 (800) 829-7733 (toll free) (203) 357-9900 Gibbons Greenvan see Budget Rent-A-Car HVR Company Ms. Sandy Weisenburger Corporation see Clorox Company Assistant Manager, Consumer Services General Milk, Inc. Gibson Appliances Mr. Don Freberg P.O. Box 1113 see White Consolidated Manager of Consumer Affairs Minneapolis, MN 55440-1113 Industries Hallmark Cards, Inc. (612) 540-4295 P.O. Box 419034 1 (800) 328-6787 Ms. Beverly Smart Kansas City, MO 64141-6034 (toll freebakery products) Manager, -Consumer Affairs (816) 274-5697 1 (800) 231-0308 (toll freecereals) 1 (800) 222-6846 (toll freeGorton's) Gillette Company P.O. Box 61 1 (800) 231-0308 (toll freesnacks) Haiston Boston, MA 02199 see Revlon (617) 463-3337 Customer Relations Department General Motors Acceptance Hanes Glenbrook Laboratories see leggs Corporation (GMAC) see Sterling Drug Inc. 3044 West Grand Boulevard, Room AX348 Detroit, Ml 48202 Mr. Fred Gould Mr. James Sainsbury Director, Consumer Service (313) 556-0510 Manager, Product Regulation 1 (800) 441-9234 (toll free) Hanover-Direct Inc. 1 (800) TDD-GMAC (toll free TDD) The Glidden Company 340 Poplar Street 925 Euclid Avenue Hanover, PA 17333-9989 Cleveland, OH 44115 Customer Service (717) 637-6000 General Tire Inc. (216) 344-8818 One General Street Hardwick Mr. M.F. Smithson, Director Akron, OH 44329-0006 see Maycor Consumer Relations 1 (800) 847-3349 (toll free) Goodyear Tire & Rubber Co. Mr. Jim Round 1144 East Market Street Vice President, Advertising Akron, OH 44316 Hartmarx Specialty Stores, Inc. (216) 796-4940 101 North Wacker Drive, 20th Floor (216) 796-6055 (TDD) Chicago, IL 60606-7389 1 (SOO) 321-2136 (toll free) (312) 372-6300
32 25 CORPORATE CONSUMER CONTACTS
Ms. Nancy Moland Hilton Hotels Corporation Customer Service Division Hartz Mountain Corporation 9336 Civic Center Drive The Horchow Collection 700 Frank E. Rodgers Blvd. South Beverly Hills, CA 90209-5567 13800 Diplomat Drive Harrison, NJ 07029-9987 (213) 278-4321 Dallas, TX 75234 (201) 481-4800 (214)484-6600 Ms. Casslyn Allen 1 (SOO) 395-5397 (toll free) Ms. Bonnie Fisher Vice President, Human Resources Supervisor, Consumer Service Hit or Miss Mr. Allan Krejci Hasbro, Inc. 100 Campanelli Parkway Director, Public Relations P.O. Box 200 Stoughton, MA 02072 George A. Hormel and Company Pawtucket, RI 02861-0200 (617) 344-0800 501 16th Avenue N.E. (401)431-8697 Austin, MN 55912-9989 1 (800) 237-0063 (toll free) Mr. Jim Drummond, Director (507) 437-5355 Advertising and Sales Promotion Hathaway Shirts Hitachi Home Electronics Hostess see Warnaco Men's Apparel (America), Inc. see Continental Baking Co. 3890 Steve Reynolds Boulevard Mr. Jim Lytle, Vice President Norcross, GA 30093 Ms. Judy McCray, Consumer Relations Direct Marketing (404) 279-5600 FP iffy Corporation Heath Company 1 (800) 241-6558 (toll free) P.O. Box 1204 Benton Harbor, MI 49022 Dayton, OH 45401 (616) 982-3672 Mr. Bill Bellican (513) 866-6251 Holiday Inns Mr. Thomas J. Rattigan 3796 Lamar Avenue Customer Relations Chairman and CEO Memphis, TN 38195 Humana Inc. G. Heileman Brewing Company (901) 362-4827 500 West Main Street 100 Harborview Plaza 1 (800) 621-0555 (toll free) P.O. Box 1438 La Crosse, WI 54602-0459 Louisville, KY 40201-1438 (608) 785-1000 Mr. Bill Sanders (502) 580-1000 Director, Consumer Affairs Ms. Donna Elliott Home Depot Inc. Hunt-Wesson, Inc. Manager, Consumer Relations 2727 Pacs Ferry Road Grocery Division Heinz U.S.A. Atlanta, GA 30339 1645 West Balencia Drive P.O. Box 57 (404) 433-8211 Fullerton, CA 92634 Pittsburgh, PA 15230-0057 (714) 680-1430 (412) 237-5740 Ms. Karen McKeever Director of Marketing Ms. Chris Buzanis Consumer Affairs Department Home Owners Warranty Director, Quality Assurance Consumer Products Division Corporation (HOW) Hyatt Hotels & Resorts Helene Curtis, Inc. 1110 North Glebe Road 200 West Madison Street, 39th Floor 325 North Wells Street Arlington, VA 22201 Chicago, IL 60606 Chicago, IL 60610-4713 (703) 516-4100 (312) 750-1234 (312) 661-0222 1 (800) CALL-HOW (toll free) 1 (800) 228-3336 (toll free)
Ms. Lael M. Moynihan Home Shopping Network P.O. Box 9090 Manager, Consumer Relations Mr. John F. Akers, Chairman of the Board Hershey Foods Corporation Clearwater, FL 34618-9090 IBM Corporation P.O. Box 815 (813) 572-8585 1 (800) 753-5353 (toll free TDD) Old Orchard Road Hershey, PA 17033-0815 Armonk, NY 10504 1 (800) 468-1714 (toll free) Mr. Ray Gwin, Manager (914) 765-5546 Consumer Affairs Ms. Leslie Rotonda, Manager Consumer Affairs Department Executive Customer Relations Residential Division Honeywell, Inc. Illinois Bell Hertz Corporation 225 West Randolph Street, Room 30-D 225 Brae Boulevard 1885 Douglas Drive Golden Valley, MN 55422-4386 Chicago, IL 60606 Park Ridge, NJ 07656-0713 (312) 727-9411 (201) 307-2000 (612) 542-7354 1(800) 468-1502 (toll free) 1 (800) 654-3131 (toll free reservations) Mr. Stephen Powell 1 (800) 6tut -2280 (toll free TDD) Community Affairs Manager Mr. Larry Calder Indiana Bell Customer Information Center Manager of Consumer Affairs Hoover Company 251 North Illinois Street, Room 1680 Hewlett-Packard Company Indianapolis, IN 46204 19310 Prune Ridge Avenue 101 East Maple North Canton, OH 44720 (317) 265-5965 Cupertino, CA 95014 1 (800) 558-4949 (toll free) (408) 973-1919 (216) 499-9200, ext. 2669 Mr. David Steadman Ms. Toni Schwartz President and CEO Helpline Integra Highland Superstores Inc. 4441 West Airport Freeway 909 North Sheldon Road Irving, TX 75062 Plymouth, MI 48170 (214) 258-8500 (313) 451-3200 1 (8OO) 755-4357 (toll free) 1 (800) 726-3492 (toll free TDD) 33 26 CORPORATE CONSUMER CONTACTS
Communications Department Johnson & Johnson Consumer Ms. Sara C. Maness International Dairy Queen, Inc. Products, Inc. Consumer Relations Manager 5701 Green Valley Drive Information Center Kayser-Roth Corporation Minneapolis, MN 55437-1089 199 Grandview Road 612 South Main Street (612) 830-0200 Skillman, NJ 08558 Burlington, NC 27215 1 (8OO) 526-2433 (toll free) (919) 229-2224 1 (800) 528-3967 (toll free) Ms. Paige Riccio, Supervisor Complaint Department Consumer Communications Mr. James Bennett Customer Relations Manager Johnson Publishing Keebler Company, Inc. Company, Inc. One Hollow Tree Lane JVC Company of America 820 South Michigan Avenue Elmhurst, IL 60126 41 Slater Drive Chicago, IL 60605 (708) 833-2900 Elmwood Park, NJ 07407 (written complaints only) (201) 794-3900 Ms. Linda J. Pell 1 (800) 252-5722 (toll free) Mr. Tom Conrardy Manager, Consumer Affairs Consumer Affairs Director Mr. Murray Taylor Kellogg Company Manager, Customer Service S.C. Johnson and Sons P.O. Box CAMB 1525 Howe Street Battle Creek, MI 49016 Jackson & Perkins Nursery Racine, WI 53403 (616) 961-2277 Stock 1 (800) 558-5252 (toll free) 2518 South Pacific Highway Mr. Don Diehl, Manager Medford, OR 97501 Ms. Denise Mori Product Service (503) 776-2400 Manager, Guest Services 1 (800) 872-7673 (toll free) The Kelly Springfield Howard Johnson, Inc. Tire Company Ms. Eileen Guernsey P.O. Box 29004 Willowbrook Road Phoenix, AZ 85038 Manager of Consumer Affairs Cumberland, MD 21502-2599 James River Corporation (602) 389-5555 (301) 777-6631 (301) 777-6017 Dixie Products Mr. Jerry Taylor, Vice President P.O. Box 6000 Advertising and Marketing Norwalk, CT 06856-6000 Kelvinator Appliance Company (203) 854-2469 Jordache Enterprises, Inc. see White Consolidated 1 (800) 243-5384 (toll free) 226 West 37th Street Industries New York, NY 10018 (212) 279-7343 Ms. Rita Topp Ms. Dee Atkinson Manager of Consumer Affairs 1 (800) 289-5326 (toll free) Consumer Relations Manager James River Corporation 1 (800) 442-2056 (toll free) Kemper National Insurance Towel and Tissue Products K Company P.O. Box 6000 Public Affairs and Communications Norwalk, CT 06856-6000 Long Grove, IL 60049-0001 1 (800) 243-5384 (toll free) Mr. Robert J. Clark (708) 540-2122 Manager, Customer Service 1 (800) 833-0355 (toll free) Customer Service K mart Corporation James River Traders 3100 West Big Beaver Road Consumer Affairs 5000 City Lane Road Troy, MI 48084 Kenner Products Hampton, VA 23661 (313) 643-1643 1014 Vine Street (804) 827-6000 1 (800) 63-KMART (toll free) Cincinnati, OH 45202 (513) 579-4041 Jenn-Air Company Ms. Annette Watkins-Habeski 1 (800) 347-4613 (toll free) see Maycor Manager, Consr:.ner Relations Fieldcrest Cannon Carpet Division Ms. Cindy Van Grinsven Jhirmack Karastan/Gigelow Director, Consumer Services see Playtex Family Products 725 North Regional Rd. Kimberly-Clark Corporation Group Greensboro, NC 27409 P.O. Box 2020 (919) 665-4000 Neenah, WI 54957-2020 Ms. Barbara Short 1 (800) 476-7113 (toll free) (414) 721-5604 Consumer Relations 1 (800) 544-1847 (toll free) Jockey International, Inc. Mr. Ray Pony 2300 60th Street Vice President, Operations Kingsford Products Company Kenosha, WI 53140 Carl Karcher Enterprises see Clorox Company (414) 658-8111 1200 North Harbor Boulevard P.O. Box 4349 Consumer Assistance Center Consumer Affairs Anaheim, CA 92803 letchenAld John Hancock Financial (714) 774-5796 701 Main Street Services St. Joseph, MO 49085-1392 P.O. Box 111 Consumer Services (616) 982-4500 Boston, MA 02117 Kawasaki Motor Corporation, 1 (800) 422-1230 (toll free) (617) 572-6272 U.S.A. P.O. Box 25252 Johnny Appleseed's, Inc. Santa Ana, CA 92799-5252 30 Tozer Road (714) 770-0400 Beverly, MA 01915-0720 1(800) 225-5051 (toll free)
3 27 CORPORATE CONSUMER CONTACTS
Mrs. Lori Masters Consumer Relatio is Consumer Service Manager Assistant to the Senior Vice President L&F Products Lever Brothers Corporation Public Relations and Communications 225 Summit Avenue 390 Park Avenue Calvin Klein Industries, Inc. Montvale, NJ 07645 New York, NY 10022-4698 205 West 39th Street, 10th Floor (201) 573-5700 1 (800)451-e67e (toll free) New York, NY 10018 (212) 719-2600 Ms. Marie Nolen Consumer Affairs 1 (800) 327-8731 (toll free) Manager, Consumer Affairs Levi Strauss & Co. Land O'Lakes, Inc. 1155 Battery Street Ms. Anita Davis, Director P.O. Box 116 San Francisco, CA 94111 Customer Relations Minneapolis, MN 55440-0116 1 (800) USA-LEVI (toll free) Kloster Cruise Ltd. 1 (800) 328-4155 (toll free) 95 Merrick Way Ms. Eleanor Eckardt Miami, FL 33134 Customer Service Vice President, Consumer Relations (305) 447-9660 Land's End Levitz Furniture Corporation One Land's End Lane 6111 Broken Sound Parkway, N.W. Kodiak Smokeless Tobacco Dodgeville, WI 53595 Boca Raton, FL 33487 -2799 see Conwood Co., L.P. 1 (800) 356-4444 (toll free) 1 (800) 523-2572 (toll free in FL) 1 (800) 631-4601 (toll free outside FL) Mr. Paul Scholten, Manager Mr. Donald Tucker Service and Technical Publications Manager, Customer Service Customer Service Kohler Company Lane Furniture Levolor Corporation Kohler, WI 53044 East Franklin Avenue 7614 Business Park Drive (414) 457-4441 P.O. Box 151 Greensboro, NC 27409 Altavista, VA 24517 1 (800) LEVOLOR (toll free) Mr. Allen Wilson, Manager (804) 369-5641 Sales Administration Mr. Edward T. Frackiewicz Kohler Company Mr. John Gray, Director Manager of Consumer Affairs Kohler, WI 53044 Customer Services Liberty Mutual Insurance Group (414) 457-4441 Lechmere 175 Berkeley Street 275 Wildwood Street Boston, MA 02117 Mr. Mark Grunow, Manager Wobum, MA 01801 (617) 357-9500 Consumer Affairs (617) 935-8340 1 (800) 225-2390 (toll free) Plumbing Products 1 (800) 733-4666 (toll free) Kohler Company Customer Service Kohler, WI 53044 Ms. Barbara Distasi Life Fitness Products (414) 457-4441 Manager, Consumer Affairs 10601 West Belmont Leder le Consumer Health Franklin Park, IL 60131 ATTN: Consumer Response Center Products Division 1 (800) 351-3737 (toll free) Kraft, Inc. 697 Route 46 Kraftcourt Clifton, NJ 07015 Customer Service Glenview, IL 60025 1 (800) 282-8805 Lillian Vernon Corporation 1 (800) 323-0768 (toll free) (toll free 9 a.m. - 4 p.m., M-F) 2600 International Parkway Virginia Beach, VA 23452 Ms. Judy Ball Ms. Christine Anderson (804) 430-1500 Customer Relations Manager Customer Service Kroger Company Lee Company Consumer Technical Services 1014 Vine Street 9001 West 67th Street Eli Lilly & Company Cincinnati, OH 45201 Marriam, KS 66202 Lilly Corporate Center (513) 762-1589 (9131384-4000 Indianapolis, IN 46285 1 (800) 632-6900 (317) 276-2339 (product information) (toll freeproduct information) Ceggs Products, Inc. (For medical information, contact Sara Lee Hosiery your physician) Mr. Rody Davenport, IV Sara Lee Corporation Vice President Operations 566) University Parkway Mr. Alfred Dietzel Krystal Company Winston-Salem, NC 27105 Vice President One Union Square (919) 768-9540 Financial and Public Relations Chattanooga, TN 37402 The Limited, Inc. (615) 757-1550 Customer Service Two Limited Parkway Leichtung, Inc. P.O. Box 16000 4944 Commerce Parkway Columbus, OH 43216 Cleveland, OH 44128 (614) 479-7000 Ms. Danielle King (216) 831-7645 Consumer Affairs Coordinator 1 (800) 654-7817 (toll free) Ms. Sharlene Ungar LA Gear Manager 4221 Redwood Avenue Lennox Industries Customer Service Center Los Angeles, CA 90066 P.O. Box 799900 (213) 822-1995 Little Caeser Enterprises Da lias, TX 75380-9000 2211 Woodward Avenue (214) 497-5000 Detroit, MI 48201 Mrs. Colleen Fog le 1(800) 7-CAESAR Manager of Consumer Services La-Z-Boy Chair Company 1284 North Telegraph Road Monroe, MI 48161-3309 (313) 242-1444 35 28 CORPORATE CONSUMER CONTACTS
Lone Star Brewing Company Magic Chef Mr. Joseph Dillon, President see G. Heileman Brewing see Maycor Matsushita Servicing Company Company 50 Meadowlands Parkway Magnavox Secaucus, NJ 07094 Long John Silver's see Philips Company (201) 348 -7000 101 Jerrico Drive Ms. Tammy Longworth P.O. Box 11988 Will Zale, General Manager Director, Consumer Affairs Lexington, KY 40579 I. Magnin Mattel Toys, inc. (606) 263 -6000 3050 Wilshire Boulevard 333 Continental Boulevard Los Angeles, CA 90010 El Segundo, CA 90245-5012 L'Oreal (213)382-6161 (213) 524-2000 see Cosmair, Inc. 1(600) 421-2887 Mr. Ross DeMaris (toll free outside CA) Mr. David Hicks Consumer Services Manager Customer Relations Manager Mannington Resilient Max Factor Lorillard Tobacco Company Floors, Inc. see Revlon 2525 East Market Street P.O. Box 30 P.O. Box 21688 Salem, NJ 08079 Consumer Affairs Greensboro, NC 27420-1688 (609)935-3000 Maxicare Health Plans, Inc. (919)373-6669 1 (800) 358-8787 (toll free) 1149-South Broadway Los Angeles, CA 90015 Public Relations Department Professional Services Department (213) 742-0900 Los Angeles Times Manor Care Healthcare Times Mirror Square 10770 Columbia Pike Maxwell House Los Angeles, CA 90053 Silver Spring, MD 20901 see General Foods (213) 237-5000 (301) 681-9400 1 (800) 637-1400 (toll free outside MD) Mr. James F. Hamer, Senior Vice President Ms. Judy Decker Customer Service and Operations Communications Coordinator Ms. Marie DeAngelo Lucky Stores, Inc. Assistant Vice President May Department Stores Co. 611 Olive Street P.O. Box BB Manufacturers Hanover St. Louis, MO 63101 Dublin, CA 94568 'Rust Company (314) 342-4336 (415) 833-6000 270 Park Avenue New York, NY 10017 Maybelline M (212) 270 -7370 see Schering-Plough Ms. Marie A. Lentz Manville Corporation HealthCare Products, Inc. Director, Customer Services P.O. Box 5108 MAACO Enterprises, Inc. Denver, CO 80217-5108 Maycor Appliance, Parts, and 381 Brooks Road (303) 978 -2000 Service Company King of Prussia, PA 19406 1(800) 654-3103 240 Edwards Street, S.E. 1(800) 523-1180 (toll free outside PA) (toll freeproduct information) Cleveland, TN 37311 (615) 472-3333 Public Information Corporate Customer Relations MCA, Inc. Marine Midland Bank, N.A. Customer Service Department 100 Universal City Plaza One Marine Midland Center Mayflower Transit, Inc. Universal City, CA 91608-1085 Buffalo, NY 14203 P.O. Box 107 (818) 777-1000 (716) 841-2424 Indianapolis, IN 46206 (317) 875-1000 Mr. William Guinty Mr. Roy Gamse 1 (SOO) 428-1200 (toll free) Senior Vice President Manager, Regulatory Services Consumer Service Marion Merrell Dow Mgaytaayeor MCI Consumer Markets Consumer Products Division see M 1200 South Hayes Street, 12th Floor Marion Park Drive Arlington, VA 22202 Kansas City, MO 64134 Ms. Mary Randisi, Director (703) 415-6726 (816) 966 -5305 Consumer Affairs Consumer Affairs McCormick & Company, Inc. Consumer Affairs Department 211 Schilling Circle M&M/Mars, Inc. Marriott Corporation One Marriott Drive Hunt Valley, MD 21031 High Street Attn: Department 921-60 (301) 527 -6273 Hackettstown, NJ 07840 Washington, DC 20058 1 (800) 832-5847 (toll free) (201) 852-1000 1(800) 222-0293 (toll free) (301) 380-7600 McCrory Stores, Inc. Ms. Norma Vinick 2955 East Market Street MTV Networks, Inc. Director of Customer Relations York, PA 17402 see Viacom International, Inc. Massachusetts Mutual Life (717)757-8181 Insurance Company Ms. Beth Petersohn Vice President 1295 State Street Manager, Customer Relations Customer Service Springfield, MA 01111 McDonald's Corporation R.H. Macy & Company, Inc. (413) 788-8411 McDonald's Plaza 151 West 34th Street 1 (800) 828-4902 (toll free) Oak Brook, IL 60521 New York, NY 10001 (708)575-6198 (212) 695 -4400 MasterCard International (contact issuing bank)
36 29 329-391 0 - 92 - 3 CORPORATE CONSUMER CONTACTS
Ms. Mary Jo Oiler Ms. Mary Ann Molnar Ms. Darlene Snape Customer Service Consumer Relations Administrator Customer Service Manager McGraw-Hill Company Mennen Company Michigan Bulb Company Blue Ridge StIl PA 17294 Hanover Avenue 1950 Waldorf, N.W. (717) 794-5461 Morristown, NJ 07962-1928 Grand Rapids, MI 49550 1(800) 262-4729 (toll free (201)631-9000 (collect calls accepted) (616)771-9500
Consumer Services Mr. Joseph Gugino Mr. Charles Ayers, Manager McKee Baking Company Director of Operations Consumer Relations PO. Box 750 Mentholatum Company, Inc. Midas International Collegedale, TN 37315 1360 Niagara Street 225 North Michigan Avenue (615) 238 -7111 Buffalo, NY 14213 Chicago, IL 60601 (716)882-7680 (312)565-7500 Vice President Marketing 1 (800)621-8545 (toll free outside IL) McKesson Water Products Consumer Affairs Company Mercury Marine Mid-Michigan Surgical Supply 4500 York Boulevard PO. Box 1939 360 Capitol Avenue, N.E. Los Angeles, CA 90041 Fond Du Lac, WI 54936-1939 Battlecreek, MI 49017 (213) 259 -2000 (414) 929 -5000 (616) 962-9541
Consumer Affairs Mr. Dave Smith, Manager Ms. Diane Fern, Manager McNeil Consumer Products Customer Service Customer Relations Company Meriilat Industries Midway Airlines Johnson & Johnson 5353 West U.S. 223 5959 South Cicero Avenue Camp Hill Road Adrian, MI 49221 Chicago, IL 60638 Fort Washington, PA 19034 (517) 263-0771 (312) 838-4684 (215) 233-7000 1 (800) 866 -9000, ext. 4684 (toll free) Customer Service Department Mr. Marshall Morton Merrill Lynch Pierce Customer Service Senior Vice President Fenner & Smith Miles Kimball Media General, Inc. 265 Davidson Avenue, 4th Floor 41 West 8 333 East Grace Street Somerset, NJ 08873 Oshkosh, WI 54906 Richmond, VA 23219 (908) 563-8777 (written inquiries only) (804) 649-6000 Ms. Colleen Dahle-Hong Ms. Debra K. Wood Ms. Angela Cureton Consumer Affairs Analyst Consumer Service Representative Customer Service Representative Mervyn's Milton Bradley Company Meineke Discount Muffler 25001 Industrial Boulevard 443 Shaker Road 128 South Tryon Street, Suite 900 Hayward, CA 94545 East Long Meadow, MA 01028 Charlotte, NC 28202 (415) 786 -8337 (413) 525-6411 (704) 377-8855 Office of the President Mr. George Manning, National Manager Customer Service Department Metromedia Steakhouses, Inc. Consumer Relations Melitta USA, Inc. P.O. Box 578 Minolta Corporation 1401 Berlin Road Dayton, OH 45401-0578 100 Williams Drive Cherry Hill, NJ 08003 (513) 454-2400 Ramsey, NJ 07446 (609) 428 -7202 (201) 825-4000 1 (800) 451-1694 (toll free) Mr. Bruce C. Hemer Director, Consumer Affairs Technical Services Mr. D. Bruce Wheeler Metropolitan Life and Minwax, Inc. Executive Vice President Affiliated Companies 15 Mercedes Drive Retail Bank One Madison Avenue Montvale, NJ 07645 Mellon Bank Corporation Area 1-Z 1 (800) 526-0495 (toll free) One Mellon Bank Center, Room 5135 New York, NY 10010-3690 Pittsburgh, PA 15258-0001 (212) 578-2544 Miracle Gro Products, Inc. (412)234-8552 P.O. Box 800 Mr. Martin J. Wertheim, Manager Port Washington, NY 11050 Consumer Affairs Corporate Consumer Relations (516) 883-6550 Melville Corporation Michelin The Corporation 1 Theall Road One Parkway South Consumer Relations Rye, NY 10580 Greenville, SC 29615 Mitsubishi Electric Sales of (914) 925-4000 (803) 458-5000 America, Inc. 5757 Plaza Drive Mr. Otto Schmitt Mr. David E. Bassett P.O. Box 6007 Consumer Relations Senior Director, Community Relations Cypress, CA 90630 Mem Company, Inc. Michigan Bell Telephone Co. (714) 220-2500 Union Street 1365 Cass Avenue, Room 1800 Northvale, NJ 07647 Detroit, Ml 48226 Mr. C. Mouzakitis, Manager (201) 767-0100 (313) 223-7224 Customer Support 1 (800) 482-3141 (toll free TOD) Mobil Oil Corporation 3225 Gallows Road Fairfax, VA 22037 (703) 849-3994
30 37 CORPORATE CONSUMER CONTACTS
Mr. Al Kedora N Customer Service Department Neiman-Marcus Customer Services Manager Audience Services Mobil Oil Credit Corporation PA. Box 64780 NBC Dallas, TX 75206 210 West Tenth Street 30 Rockefeller Plaza Kansas City, MO 64105 (214)761-2600 New York, NY 10112 1(600) 442-2274 (toll free in TX) (816) 391-9100 (212) 664 -2333 1(600) 527-1767 (toil free outside TX) Customer Service Mr. Greg VariZandt Mrs. Andrea McLean Crystal Brand Jewelry Group Consumer Affairs Manager Monet, Crisart and Marvel la Manager, Consumer Affairs NEC Technologies Inc. Nestle Foods Corporation Jewelry 1255 Michael Drive Number Two Lonsdale Avenue 100 Manhattanville Road Wood Dale, IL 80191 -1094 Purchase, NY 10577 Pawtucket, RI 02860 (708) 860-0335 (401) 728-9800 (914) 251-3000 1(600) NESTLES (toll free) Ms. Alice Gabel, Manager Mr. Dan R. Bishop, Director "800" Toll Free Center Corporate Communications Ms. Joyce Wolfe Consumer Affairs Director, Office of Consumer Affairs Monsanto Company Nabisco Brands, Inc. 800 North Lindbergh Boulevard Nestle USA Food Company 100 De Forest Ave. 800 North Brand Boulevard St. Louis, MO 63167 East Hanover, NJ 07936 (314) 694-2883 Glendale, CA 91203 (201) 503-2659 (818) 549-6000 1 (800) 932-7800 (toll free) Mr. W. Andrew Werry Consumer Affairs Manager Ms. Alene Lain Mr. Dennis Dotson Consumer Relations Montgomery Ward Director, Theater Operations One Montgomery Ward Plaza, 9-S Neutrogena Corporation National Amusements Inc. 5760 West 96th Street Chicago, IL 60671 200 Elm Street (312)467-2814 Los Angeles, CA 90045 Dedham, MA 02026 (213) 642-1150 (617) 461-1600 1 (800)421-6857 (toll free outside CA) Mr. Kenneth C. Cummins Vice President and General Counsel Mr. Joel Martin Consumer Relations Morse Shoe Company Divisional Vice President 555 Turnpike Street Nevada Bell Customer Services 645 East Plumb Lane Canton, MA 02021 National Car Rental System, Inc. (617) 828-9300 Reno, NV 89520 7700 France Avenue, South (702) 789-6000 1 (800)388-8773 (toll free) Minneapolis, MN 55435 (612) 893 -6209 Mr. Edward C. Hall Consumer Affairs 1 (SOO) 627-7777 (toll free) Morton International Executive Vice President Morton Salt Division The New England National Education Corporation 500 Boylston Street 100 North Riverside Plaza 1732 Reynolds Street Chicago, IL 60606 Boston, MA 02117 Irvine, CA 92714 (617) 578-2000 (312)807-2694 (714) 261-7606 Director of Marketing Mr. William H. Willett Mr. Bill Campbell, Vice President Chairman, CEO Motorola, Inc. National Media Corporation 1303 East Algonquin Road New Hampton, Inc. 4360 Main Street 5000 City Line Road Schaumburg, IL 60196 Philadelphia, PA 19127 (708) 576-5000 Hampton, VA 23661 (215) 482-9800 (804) 827-7010 Mr. Paul Murphy Mr. James Jenson, Controller Vice President, Advertising Customer Service National Presto Industries, Inc. News America Publishing, Inc. Murphy-Phoenix Co. 3925 North Hastings Way 25800 Science Park Drive, Suite 200 Four Radnor Corporate Center Eau Claire, WI 54703-3703 Radnor, PA 19088 P.O. Box 22930 (715)839-2121 Becchwood, OH 44122 (215) 293-8500 1 (SOO) 625-7300 (toll free) (216) 831-0404 Mr. Glenn W. Soden Customer Relations Officer Ms. Barbara Fagnano Mutual Life insurance Company Nationwide Insurance Assistant Vice President of New York (MONY) Companies New York Life Insurance Glenpoint Center West One Nationwide Plaza Company 500 Frank W. Burr Boulevard Columbus, OH 43216 Teaneck, NJ 07666 51 Madison Avenue (614) 249-6985 New York, NY 10010 (201) 907-6669 1 (800) 622-2421 (toll free TDD) (212) 576-5081 (collect calls accepted) Ms. Terry Calek Customer Relations Mr. Robert P Smith, Manager Second Vice President, Public Affairs Neighborhood Periodical Mutual of Omaha Insurance Co. Advertising Acceptability Department Club, Inc. New lbrk Times Company Mutual of Omaha Plaza One Crow* Point Court, #130 Omaha, NE 68175 229 West 43rd Street Cincinnati, OH 45241 (402) 342-7600 New York, NY 10036 (513) 771-9400 (212) 556-7171
38 31 CORPORATE CONSUMER CONTACTS
Customer Service Representative Mr. Thomas W. Towers O'Keefe & Merit Appliances Newsweek, Inc. Associate Director, Public Relations see White Consolidated PO. Box 403 Northwestern Mutual Life Livingston, NJ 07039 Insurance Company industries (212) 350 -4000 720 East Wisconsin Avenue 1 (800) 631-1040 Milwaukee, WI 53202 Ms. Gay F. Gandrow (toll free-subscriber service only) (414) 271-1444 Director, Marketing Services Olen Mills, inc. Customer Service Norwegian Cruise Line 4325 Amnicola Highway Nexxus Products see Kloster Cruise Ltd. P.O. Box 23456 P.O. Box 1274 Chattanooga, TN 37422 -3456 Santa Barbara, CA 93116 -5976 (615) 622-5141 (805) 988-6900 Ms. Claire Lee, Product Manager 1 (SOO) 251-6323 (toll free) Nostril/Nostrilla Ms. Nancy L. Testani Boehringer Ingelheim Mr. Ralph Le Pore Director, Consumer Affairs 90 East Ridge Manager, Camera Service Niagara Mohawk Power P.O. Box 368 Olympus Optical Company, Ltd. Corporation Ridgefield, CT 06877 145 Crossways Park 300 Erie Boulevard West (203) 798-9988 Woodbury, NY 11797 Syracuse, NY 13202 (516) 364-3000 (315) 474 -1511 Mr. E.R. Steinmeier Director, Consumer Services Ms. Bridget Burke Ms. Jackie Every, Supervisor Noxell Corporation Consumer Relations Representative Consumer Services 11050 York Road Oneida, Ltd. Nike, Inc. Hunt Valley, MD 21030-2098 Kenwood Station Nike/World Campus (301) 785-4411 Oneida, NY 1:1421 1 Bowerman Drive 1 (800) 638-6204 (toll free) (315) 361-3000 Beaverton, OR 97005 1(800) 877-6667 (toll free) (503)671-6453 Mr. Ralph Profitt 1(800) 344-6453 (toll free outside OR) Director of Consumer Relations Orkin Nu Tone, Inc. Consumer Affairs Madison and Red Bank Roads see Rollins, Inc. Nintendo of America Inc. Cincinnati, OH 45227 4820 150th Avenue NE (513) 527-5100 Mr. Brodrick William Hill Redmond, WA 98052 1(800) 582-2030 (toil free in OH) Manager, Consumer Affairs 1(800) 255-3700 (toll free) 1(800) 543-8687 (toll free outside OH) Ortho Consumer Products Chevron Chemical Company No Nonsense The NutraSweet Company P.O. Box 5047 see Kayser-Roth Corporation 1751 Lake Cook Road San Ramon, CA 94583 -0947 Deerfield, IL 60015 (415) 842 -5500 1 (600)321-7254 (toll free-NutraSweet) Norge 1 (800) 323-5316 (toll free-Equal) OSCO Drugs see Maycor see American Stores Company Customer Relations Ms. Amy Grant Nutri/System Inc. 380 Sentry Parkway Mr. Bob Schroer, Manager Marketing Servicing Manager Field and Customer Services North American Watch Blue Bell, PA 19422-2332 (215) 940-3000 Outboard Marine Corporation Corporation 100 Sea Horse Drive 650 Fifth Avenue President's Help Line Waukegan, IL 60085 New York, NY 10019 (708) 689 -6200 (212) 397-7800 Nyncx/New Nbrk Telephone 1095 Avenue of the Americas Owens-Coming Fiberglas Mr. G.C. Strickland New York, NY 10036 Supervisor, Consuratsr ATitsiIa 1(800) 722-2300 (toll free) Corporation Northern Electric Company 1 (800) 342-4181 (toll free TDD in NY) Fiberglas Tower 1621 Highway 15 North Toledo, OH 43659 (419)248-8000 PO. Cc.- 247 0 Laurel, MS 39441-0247 Mrs. Linda Compton (601) 649-6170 Supervisor, Consumer Affairs Ocean Spray Cranberries Inc. Customer Appeals Group Customer Relations One Ocean Spray Drive Pacific Bell Northwest Airlines Lakeville/Middleboro, MA 02349 140 New Montgomery Street A5270 Minneapolis/St. Paul (508) 948-1000 San Francisco, CA 94108 International Airport (415) 882-8000 St. Paul, MN 55111-3034 Ms. Gail Holmes, District Manager 1 (800) 592-6500 (toll free in CA) (612) 728-2048 Consumer Affairs 1(800) 328-2298 Ohio Bell Telephone Company Public Affairs (toll free TOD- reservations) 45 ErieNiew, Room 870 Pacific Enterprises Cleveland, OH 44114 P.O. Box 60043 (216) 822-2124 Los Angeles, CA 90060-0043 (213) 895-5000
32 39 CORPORATE CONSUMER CONTACTS
Ms. Toni J. Honkisz Ms. Christine Jones Consumer Relations Department Corporate Quality Administrator Pacific Telesis Group Manager, Consumer Affairs Pepsi-Cola Company Philips Lighting Company 130 Kearny Street 200 Franklin Square Drive San Francisco, CA 94108 1 Pepsi Way Somers, NY 10589-2201 P.O. Box 6800 (415)882-8000 Somerset, NJ 08875-6800 (914)767-6000 1 (800) 543-8167 (toll free) Mr. Frank S. Pluchino Ms. Connie Littleton Director and Vice President Public Relations Customer Services Director of Advertising Perdue Farms Phillips Petroleum Company PaineWebber, Inc. 16 Phillips Building Lincoln Harbor P.O. Box 1537 Bartlesville, OK 74004 Salisbury, MD 21802 1200 Harbor Boulevard, 10th Floor (918) 661-1215 Weehawken, NJ 07087 (301) 543-3000 1 (800) 442 -2034 (toll free outsideMD) (201) 902-3000 Piaget Mr. Alan Vose Ms. Maria Cammarosano see North American Watch Director, Consumer Affairs Marketing Division Corporation Pan American World Airways The Perrier Group Customer Relations 777 West Putnam Avenue Greenwich, CT 06830 Pillsbury Company P.O. Box 592055 AMF Consumer Response (203) 531-4100 Miami International Airport P.O. Box 550 Miami, FL 33159 Minneapolis, MN 55440 1 (800) 428-1100 (toll free) Ms. Joyce Hofer Consumer Affairs Correspondent 1(800) 767-4466 (toll free) Dry Foods (Except Progresso) Panasonic Mr. Al Segaul, Division Manager see Matsushita Servicing Pet incorporated Customer Service Company P.O. Box 66719 Pioneer Electronics Ser -17e, Inc. St. Louis, MO 63166-6719 (311 622-6695 PO. Box 1760 Paper Art Company Long Beach, CA 90810 1(800) 421-1404 (toll free) see Mennen Company Ms. Janice Leidner Consumer Affairs Correspondent Progresso Line Mr. Fred Fuest Mr. Rick Bates Manager, Consumer Affairs Vice President Pet Incorporated Pirelli Tire Customer Operations P.O. Box 66719 Pirelli/Armstrong Tire Corporation Paramount Communications Inc. St. Louis, MO 63166-6719 (314)622-6364 500 Sargent Drive 200 Old Tappan Road New Haven, CT 06536-0201 Old Tappan, NJ 07675 1 (800) 327-2442 (toll free) (201)767-5000 Ms. Mary Carich Consumer Affairs Specialist Playskool Parke-Davis Frozen and Bakery Foods see Warner-LambertCompany Pet Incorporated see Hasbro, Inc. P.O. Box 66719 Peidmont Airlines St. Louis, MO 63166-6719 Ms. Theresa M. Boutin see USAir (314) 622 -6146 Manager, Consumer Affairs Playtex Apparel, Inc. Ms. Pamela Lumpkin Marketing Department P.O. Box 631 Consumer Relations Manager Pfizer Inc. MS 1526 J.C. Penney Company, Inc. 235 East 42nd Street Dover, DE 19903-0631 P.O Box 659000 New York, NY 10017 (302) 674 -6000 Dallas, TX 75265-9000 (212) 573-2323 1 (800) 537-9955 (toll free) (214) 591-8500 Philco Playtex Family Products Corp. Mr. William E place National Tei;hnical Service Manager see Philips Company 215 College Rd. P.O. Box 728 Pennzoil Products Company Paramus, NJ 07652 Ms. Anne T. Dowling, Director P.O. Box 2,"*.,7 1 (1100) 624-0825 (toll free in NJ) Houston, TX 77252-2967 Corporate Contributions 1 (800) 222-0453 (toll free outsideNJ) (713) 546-8783 (collect calls accepted) Philip Morris Companies incorporated Customer Service Department Ms. Radon Forest 120 Park Avenue Director of Public Affairs New York, NY 10017 Polaroid Corporation Peoples Drug Stores, Inc. (212) 880 -3366 784 Memorial Drive Cambridge, MA 02139 6315 Bren Mar Drive Alexandria, VA 22312 Department of Consumer Affairs (617) 577-2000 (collect calls accepted within MA) (703) 750 -6100 Philips Company 1(800) 343-5000 (toll free outside MA) 1(800) 572-0267 (toll free in VA) Consumer Electronics Division 1 (400) 338-4990 (toll free outsideVA) P.O. Box 555 Mr. Richard Lugo Jefferson City, TN 37780 Customer Relations Manager Mrs. Ellie Eng (615) 475-0317 Manager, Consumer Services Polo/Ralph Lauren Corporation Pepperidge Farm, Inc. 4100 Beechwood Drive 595 Westport Avenue Greensboro, NC 27410 Norwalk, CT 06856 1(600) 785-8389 (toll free) (203) 846-7276 40 33 CORPORATE CONSUMER CONTACTS
Ponderosa Ms. Mary Ann Jones Orville Redenbacher see Metromedia Steakhouses, Director of Customer Relations Inc. Pub lix Super Markets see Hunt-Wesson, Inc. 1936 George Jenkins Boulevard P.O. Box 407 Consumer Relations Operations Department Lakeland, FL 33802 Reebok International, Ltd. Popeye's/Church's Fried (813) 688-1188 100 Technolwy Center Drive Chicken, Inc. Stoughton, MA 02072 P.O. Box BH001 1 (800) $43-4444 (toll free) San Antonio, TX 78201 (512) 735-9392 Mr. Richard Jones 1 (800) 222-5857 (toll free) QVC Network Customer Service Manager Goshen Corporate Park The Regina Company Premier Beverages 1365 Enterprise Drive P.O. Box 638 see Dr. Pepper West Chester, PA 19380 Long Beach, MS 39560 (215) 430-1000 1 (800) 847 -8336 (toll free) Prescriptives, Inc. 1 (800) 321-8293 Ms. Beverly Kloehn (toll freerepair location hotline) see Estee Lauder Director of Consumer Response Quaker Oats Company Ms. Cass Carroll Princeton Pharmr.tJutical P.O. Box 9003 Director of Consumer Relations Products Chicago, IL 60604-9003 Reliance Insurance Company see Bristol-Myent (312) 222-7843 Four Penn Center Plaza Philadelphia, PA 19103 Squibb Pharmaceutical Mr. Benton H. Faulkner (215) 864-4445 Group Manager, Public Relations 1 (800) 441-1652 (toll free) Quaker State Corporation Ms. Patti Schively ?O. Box 989 Mr. Mitch Maples, Manager Associate DiNrtor, Consumer Services Oil City, PA 16301 Consumer Affairs Procter & Gamble Co. (814) 676-7676 Remco America, Inc. P.O. Box 599 P.O. Box 42946 Cincinnati, OH 45201-0599 Quasar Houston, TX 77242-2946 (513) 983 -2200 see Matsushita Servicing (713) 977-2288 (toll free numbers appear '; Procter & Company Gamble product labels) Customer Relations Department Remington Products, Inc. Mr. Joe Kenney R 60 Main Street Associate Counsel and Secretary Bridgeport, CT 06004 Provident Mutual Life Insurance Radio Shack (203) 367-4400 1600 Market Street see Tandy Corporation P.O. Box 7378 Remington Rifle Philadelphia, PA 19101 see E.I. duPont de Nemours & (215)636-5000 Ms. Doris Hewkin, Director Co. Office of Consumer Affairs Individual Insurance Services Ralston Purina Company Prudential insurance Company Checkerboard Square Ms. Natalie Korman of America St. Louis, MO 63164 Director, Consumer Relations Executive Offices (314) 982-4566 Revlon Prudential Plaza, 24th Floor 1(800) 345-5678 (toll free) 625 Madison Avenue Newark, NJ 07101 New York, NY 10022 (201) 802-6000 Ms. Judy Crawford (212) 527-5644 Director, Public Relations Public Affairs Ramada International Hotels Ms. Carol Owen, Director Prudential Property & Casualty and Resorts Consumer Services Compa 3838 East Van Buren Reynolds Metals Company 23 Main Street P.O. Box 29004 6603 West Broad Street P.O. Box 419 Phoenix, AZ 85038 Richmond, VA 23230 Holmdel, NJ 07733 (602) 273-4604 (804) 281-4073 (collect calls accepted) (609) 653-3000 Mrs. Patricia Rosafort Rhone-Poulenc Rorer Client Relations Supervisor, Customer Services Pharmaceuticals Inc. Prudential Securities Inc. Reader's Digest Consumer Affairs Information Center One Seaport Plaza Association, Inc. 500 Virginia Drive New York, NY 10292 Pleasantville, NY 10570-7000 Fort Washington, PA 19034 (212) 214 -1000 1(800) 431-1246 (toll free) 1 (800) 545-3708 (toll free 8:30-4:30 EST) 1 (800) 735-4327 (toll free TDD) Ms. Patricia Kaufman Ms. Kathleen M. Fitzsimmons Director, Customer Operations Consumer Affairs Department Manager, Consumer Services Publishers Clearing House Reckitt & Colman Household Richardson-Vicks, Inc. 382 Channel Drive Products One Far Mill Crossing Port Washington, NY 14050 Division of Reckitt & Colman Inc. Shelton, CT 06484-0925 (516)883-5432 PO. Box 945 (203) 925-6000 1 ($00) 645-9242 (toll free outside NY) Wayne, NJ 07474-0945 (201) 633 -6700
34 CORPORATE CONSUMER CONTACTS
Mr. Marce Seim Royal Viking Cruise Line Scholl Coordinator, Consumer Relations see Kloster Cruise Ltd. see Schering-Plough HealthCare A.H. Robins Company, Inc. Products, Inc. 1405 Cummings Drive Ms. Ruth A. Chambers Richmond, VA 23261-6609 Supervisor, Consumer Services Consumer Relations Department (804) 257-2000 Rubbermaid, Inc. Schwinn Bicycle Company 1147 Akron Road 217 North Jefferson Street Rockport Wooster, OH 44691-0800 Chicago, IL 60661-1111 see Reebok (216) 264-6464 1 (800) 633-0231 (toll free)
Mrs. Jean Dorney Rustler Jeans Ms. Penny Sass, Manager Assistant Director of Fulfillment Services see Blue Bell, Inc. Consumer Relations Rode le Press, Inc. Scott Paper Company 33 East Minor Street Scott Plaza Two Mr. Donald Berryman Emmaus, PA 18049 Philadelphia, PA 19113 Director, Customer Service 1 (800) 441-7761 (toll free) (215) 522-6170 Ryder Truck Rental 1 (800) 835-7268 (toll free) Mr. Patrick Puton P.O. Box 020816 Service Manager Miami, FL 33102-0816 Shareholder Services Representative Rolex Watch U.S.A., Inc. 1 (SOO) 327-7777 (toll free) Scudder Funds Distributor 160 Federal Street 665 Fifth Avenue Administrative Assistant to the President New York, NY 10022 Boston, MA 02110 Ryland Building Company 1 (800) 225-2470 (toll free) (212) 758-7700 Ryland Group, Inc. P.O. Box 4000 Ms. Jan Bell, Director Joseph E. Seagram & Sons, Inc. Columbia, MD 21044 Customer Service 375 Park Avenue (301) 730-7222 Rollins, Inc. New York, NY 10152 2170 Piedmont Road, N.E. (212) 572-7147 Atlanta, GA 30324 S (404) 888-2151 Customer Service Representative 7 Eleven Food Stores Sealy Mattress Manufacturing Mr. Leo VanVark, Manager see The Southland Corporation Company Customer Service 1228 Euclid Avenue, 10th Floor Roiscreen Company Cleveland, OH 44115 102 Main Street SFS Corporation (216) 522-1310 Pella, IA 50219 Customer Information Center (216) 522-1366 (TDD) (515) 628-1000 1 (SOO) 421-5013 (toll free) Mr. Ken Waldhof Ms. Joanne Taddeo, Manager Mr. Brian Dowling Customer Affairs Manager Customer Relations Public Affairs Department Manager Seamans Furniture Ross Laboratories Safeway Inc. Company, Inc. 625 Cleveland Avenue Oakland. CA 94660 70 Charles Lindbergh Boulevard Columbus, OH 43215 (415) 891-3267 Uniondale, NY 11553 (614) 229-7900 (516) 227-1563 Ms. Victoria Loesch 1 (800) 445-2503 (toll free) Director, Corporate Customer Relations Mr. Paul W. Carter, Director Franchise Administration Saks & Companies NY Customer Service Roto-Rooter Corporation 450 West 15th Street G.D. Searle and Company 300 Ashworth Road New York, NY 10011 Pharmaceuticals West Des Moines, IA 50265 (212) 940-5027 P.O. Box 5110 (515) 223-1343 Chicago, IL 60680 Sandoz Company 1 (800) 323-1603 (toll free) Roundup Lawn and Garden Sandoz Pharmaceuticals 59 Route 10 Mr. Jerry Hauber see Greensweep East Hanover, NJ 07936 National Consumer Relations Manager (201) 503-7500 Seam, Roebuck & Co. Ms. Wynelle Sanders, Marketing Secretary Department 731 CR, BSC 39-33 Royal Oak Enterprises, Inc. Sanyo Electric Inc. Sears Tower 900 Ashwood Parkway, Suite 800 see SFS Corporation Chicago, IL 60684 Atlanta, GA 30338 (312) 875-5188 (404) 393-1430 1 (800) 241-3955 (toll free) Sara Lee Corporation Three First National Plaza Sedgefield Jeans see Blue Bell, Inc. Mrs. Denice Kaack, Manager 70 West Madison Street Customer Service Chicago, IL 60602-4260 Royal Silk Ltd. (312) 726-2600 Cosery Seiko Corporation of America 45 East Madison Avenue Ms. Watson Brooks 27 McKee Drive Clifton, NJ 07011 Manager, Consumer Relations 1 (800) 451-7455 (toll free) Schering-Plough Health Care Mahwah, NJ 07430 Products, Inc. (201) 529-3311 3030 Jackson Avenue Memphis, TN 38151-0001 (901) 320-2998
35 CORPORATE CONSUMER CONTACTS
Ms. Rosemarie Martinez Mr. Mike Minchin South Central Bell Customer Relations Department Executive Vice President see BellSouth Telephone Serta, Inc. Sizzler International, Inc. 2800 River Road 12655 West Jefferson Boulevard Operations Des Plaines, IL 60018 Los Angeles, CA 90066 (708) 699-9300 (213) 827-2300, ext. 3324 Southern Bell Corporation see BellSouth Telephone Seventeen Magazine Skaggs Company Operations see News America Publishing, see American Stores Company Inc. Mr. Jerry Snarly Skoal Chewing Tobacco National Consumer Services Manager Seven-Up see UST The Southland Corporation see Dr. Pepper P.O. Box 711 Dallas, TX 75221-0711 Consumer Services Department (214) 841-6642 Mr. Vernon Brisson, General Manager Slim Fast Foods Company 1 (800) 255-0711 (toll free) Customer Relations 919 Third Avenue Sharp Electronics Corporation New York, NY 10022-3898 Mr. Jim Ruppel, Director Sharp Plaza 1 (SOO) 862-4500 (toll free) Customer Relations P.O. Box 650 Law and Compliance Department Southwest Airlines Mahwah, NJ 07430-2135 Love Field (201) 529-9140 Smith Barney, Harris Upham & PO. Box 36611 1(800) 526-0264 (toll free) Co., Inc. Dallas, TX 75235-1657 333 West 34th Street (214) 904 -4223 Customer Relations New York, NY 10001 1 (800) 533 -1305 The Sharper Image (212) 356-2800 (toll free TDDreservations) 650 Davis Street San Francisco, CA 94111 Consumer/Public Affairs Department Executive Director 1 (800) 344-5555 (toll free) SmithKline Beecham Consumer Corporate Communications Brands Southwestern Bell Corporation Mr. T.J. McPhail, Manager P.O. Box 1467 1667 K Street, NW., Suite 1000 Customer Services Pittsburgh, PA 15230-1467 Washington, D.C. 20006 Shell Oil Company (412) 928-1000 (202) 293-8550 P.O. Box 80 1 (SOO) 245-1040 (toll free) Tulsa, OK 74102 Ms. Shirley Brisbois (918) 496 -4500 Ms. Vickie Limbach Manager, Consumer Relations 1 (1100) 331-3703 Manager of Communications Spalding & Evenflo, Inc. (toll freecredit card inquiries) J.M. Smucker Company 425 Meadow Street Strawberry Lane P.O. Box 901 Mr. Dave Schutz Orrville, OH 44667-0280 Chicopee, MA 01021-0901 Wholesale Marketing Administrator (216) 682-3000 (413) 536 -1200 Sherwin-Williams Company 1 (SOO) 225-6601 (toll free) 101 Prospect Avenue, N.W. Snapper Power Equipment Cleveland, OH 44115-1075 McDonough, GA 30253 Mr. Paul Weiske (216) 566-2000 (404) 957-9141 Customer Service Manager 1 (800) 933-9369 (toll free) Speed Queen Company Shoppers Department P.O. Box 990 Shoney's Inc. Solar Nutritionals Ripon, WI 54971-0990 1727 Elm Hill Pike see Thompson Medical (414) 748-3121 Nashville, TN 37210 Company (414) 748-4053 (TDD) (615) 391-5201 Supervisor Show Biz Pizza Mr. Paul Sonnabend, President Customer Service Department see Integra Sonesta International Hotels Spencer Gifts. Corporation MCA, Inc. 200 Clarendon Street Showtime Networks, Inc. 1050 Black Horse Pike Boston, MA 02118 Pleasantville, NJ 08232 see Viacom International, Inc. (617) 421-5413 (609)645-3300 Ms. Kathryn M. O'Brien Ms. Elaine Deaver, Vice President Customer Service Director, National Customer Relations Consumer/Marketing Services Spiegel, Inc. Sony Corporation of America P.O. Box 927 Simmons Company Sony Service Company P.O. Box 95465 Oak Brook, IL 60522-0927 Sony Drive Atlanta, GA 30347 (708) 954-2772 Park Ridge, NJ 07656 (404) 321-3030 (201) 930 -7669 (NJ Consumer Information Center) Springs Industries Inc. Springmaid Home Fashions Consumer Affairs Department (714)821-7669 Sewing Products Division Consumer Fashions Division (CA Consumer Information Center) 787 7th Avenue Singer Sewing Company (708) 250-7669 New York, NY 10019 P.O. Box 1909 (IL Consumer Information Center) Edison, NJ 08818-1909 (212) 903-2100 (908) 287-0707
36 43 CORPORATE CONSUMER CONTACTS
Squibb Ms. Kathy Hatfield, Coordinator National Consumer Assistance Center see Bristol-Myers Squibb Quality Assurance Administration TRW information Services The Stroh Brewery Company 12606 Greenville Avenue Pharmaceutical Group 100 River Place PO. Box 749029 Detroit, MI 48207-4291 Dallas, TX 75374-9029 Mr. Jack Gauthier, Marketing Manager (313) 446 -2000 (214) 235-1200 Stanley Hardware Division Stanley Works Consumer Affairs T.V. Guide 480 Myrtle Street Sunbeam/Oster Housewares see News America New Britain, CT 06050 8989 North Deerwood Drive Publishing, Inc. (203) 225-5111 Brown Deer, WI 53223 1 (800) 622-4393 (toll free) (written inquiries only) Customer Service Talbots Mr. Jim Stably Ms. Donna Samelson, Manager 175 Beal Street Public Relations Director Consumer Relations Hingham, MA 02043 State Farm Mutual Automobile Sun-Diamond Growers 1 (800) 992-9010 (toll free) Insurance Company of California 1 (800) 624-9179 (toll free TOD) One State Farm Plaza PO. Box 1727 Bloomington, IL 61710 Stockton, CA 95201 Ms. Cindy Nothe (309) 766-2714 (209) 467-6000 Manager, Consumer Services TAMBRANDS, Inc. Consumer Affairs Section Subscriber Service P.O. Box 271 Sterling Drug Inc. Sunset Magazine Palmer, MA 01069 90 Park Avenue, 8th Floor Box 2040 (413) 283-3431 New York, NY 10016 Harlan, IA 51593-0003 1 (800) 523-0014 (toll free) (212)907-2000 1 (800) 777-0117 (toll free) 1(800) 331-4536 Ms. Lucille Frey, Director (toll freeGlenbrook, Ms. Noreen MacConchie Customer Relations Winthrop Consumer Products) Manager, Customer Relations Tandy Corporation/Radio Shack Supermarkets General 1600 One Tandy Center J.P. Stevens Corporation Fort Worth, TX 76102 see West Point Pepperell 301 Blair Road (817) 390-3218 Woodbridge, NJ 07095 (908) 499 -3500 Tappan Company, Inc. Ms. Esther Rasmussen see White Consolidated Director, Consumer Relations Mr. Doug Williams, Customer Service Industries Stokely USA, Inc. Swatch Watch USA 626 East Wisconsin Avenue 1817 William Penn Way Consumer Relations and P.O. Box 248 Lancaster, PA 17604 Quality Assurance Oconomowoc, WI 53066-0248 (717)394-5288 (414) 567-1731 1 (800) 8-SWATCH (toll free) Target Stores 1(800) 872-1110 (toll free) 33 South 6th Street Swift-Eckrich, Inc. P.O. Box 1392 Ms. Christine Filarclo Minneapolis, MN 55440-1392 2001 Butterfield Road (612) 370-6056 Director, Consumer Affairs Downers Grove, IL 60515 Stop & Shop Supermarket (708) 512-1000 Company Inc. 1 (800) 325-7424 (toll free) Technics P.O. Box 1942 see Matsushita Servicing Boston, MA 02103 The Swiss Colony Company (617) 770-8895 Customer Service 1112 Seventh Avenue Mr. Richard C. Keller Ms. Frances D. Karpowicz, Manager Monroe, WI 53566 Director, Consumer Affairs Consumer Affairs Department (608) 324-4000 Teledyne Water Pik Stouffer Foods Corporation 1730 East Prospect Street 5750 Harper Road Sylvania Television Fort Collins, CO 80553-0001 Solon, OH 44139-1880 see Philips Company (303) 484-1352 (216) 248-3600 1 (SOO) 525-2774 (toll free)
President Ma. Kathy Laffin, Supervisor Stouffer Restaurant Company Ms. Deedee Kindy, Supervisor Customer Service 30050 Chagrin Boulevard Consumer Affairs Teleflora Cleveland, OH 44124 12233 West Olympic, Suite 140 (216) 464-6606 3M 3M Center, Building 225-5N-04 Los Angeles, CA 90064-0780 St. Paul, MN 55144-1000 (213) 826-5253 Mr. Matthew Cook 1 (800) 421-2815 (toll free) Director, Customer Relations (612) 733-1871 Strawbridge & Clothier Mr. Charles Funk 801 Market Street TJX Companies (T.J. Maxx) Philadelphia, PA 19107 770 Cochituate Rd. Telesphere 6000 Executive Boulevard, Suite 400 (215)629-6722 Framingham, MA 01701 (508)390-1000 Rockville, MD 20852-3902 1(800) 926-6299 (toll free) 1 (800) 864-4468 (toll free)
4 37 CORPORATE CONSUMER CONTACTS
Public Affairs Mr. Jim Percherke and Mr. Jeff Cline Southern Region Tenneco, Inc. Goff Division 222 S. First Street P.O. Box 2511 National Consumer Relations Louisville, KY 40202 Houston, TX 77001-2511 Tit leist (713) 757-2131 P.O. Box B 965 North Eastern Region New Bedford, MA 02741 1211 Chestnut Street Consumer Affairs Department 1(800) 225-8500 (toll free) Philadelphia, PA 19107 Tetley Inc. 100 Commerce Drive Ms. Karen Bramow Midwest P.O. Box 856 Assistant Manager, Sales Administration 212 S. Market Street Shelton, CT 06484-0856 Tonka Products Wichita, KS 67202 (203) 929-9342 Interchange North 300 South Highway 169, Suite 500 North Eastern Ohio Mr. W.D. Kistler St. Louis Park, MN 55426 25249 Country Club Boulevard Manager, Customer Relations (612) 525-3500 N. Olmstead, OH 44070 Texaco Refining and Marketing 1(800) 347-3628 (toll free) PO. Box 2000 Ms. Rosemary Aurichio Bellaire, TX 77401-2000 Ms. Mary Elliott, Director Director, Customer Relations (713)432-2235 Communications and Public Affairs Trans World Airlines (TWA) 1 (800) 552-7827 (toil free) The Toro Company 110 South Bedford Road 8111 Lynda le Avenue South Mt. Kisco, NY 10549 Mr. Tom Thomas, Consumer Products Minneapolis, MN 55420 (914) 242-3000 Texas Instruments Incorporated (612) 887-8900 1 (SOO) 421-8480 P.O. Box 53 (toll free TDDreservations) Lubbock, TX 79408-0053 Mr. John Newman (806) 741-2000 Vice President of Service Office Of Consumer Information 1(800) 842-2737 (toll free) Mr. Dave Byrnes The Thwe lens Companies Administrative Manager of Service One Tower Square Customer Service Representative Toshiba America Consumer Hartford, CT 06183-1060 Thom Mc An Shoe Co. Products, Inc. 1 (800) 243-0191 (toll free) 67 Millbrook Street Consumer Products Business Sector Worcester, MA 01606-2804 1420 Toshiba Drive Time Value Hardware Stores (508) 791-3811 Lebanon, TN 37087 see Cotter & Company Thompson & Formby, Inc. (615) 449 -2360 825 Crossover Lane, Suite 240 Ms. Chris Clark, Manager Ms. Helen Baur Customer Services Department Memphis, TN 38117 Administrative Assistant 1(800) FORIASYS (toll free) Ti rppenvare Totes, Incorporated P.O. Box 2353 Consumer Services Department 10078 East Kemper Road Orlando, FL 32802 Thompson Medical Loveland, OH 45140 (407) 847-3111 Company, Inc. (513) 583-2300 1 (800) 858-7221 (toll free) 222 Lakeview Avenue Director, Consumer Complaints Ms. Tern Tingle West Palm Beach, FL 33401-6112 Director, Public Affairs (407) 820-9900 Tourneau, Inc. 1 (800) 521-7857 (toll free) 488 Madison Avenue T'urner Broadcasting System Inc. New York, NY 10022 One CNN Center Ms. Janice Meikle, Vice President (212) 758-3265 Atlanta, GA 30335 Professional & Public Affairs 1 (800) 223-1288 (toll free outside NY) (404) 827 -1690 Thrift Drug, Inc. Corporate Spokesperson Ms. Karen Hanik 615 Alpha Drive Consumer Correspondence Representative Pittsburgh, PA 15238 Toys "R" Us (412) 963-6600 461 From Road Turtle Wax, Inc. 5655 West 73rd Street 1 (800) 2-THRIFT (toll free) Paramus, NJ 07652 (201) 599-7897 Chicago, IL 60638-6211 Customer Service (708) 563-3600 Time Inc. Ms. Thompson, Manager 1 (800) 323-9883 (toll free) Control Center 1 North Dale Mabry Mr. Jerry Rasor Tampa, FL 33609 Trak Auto Manager, Quality Control (813) 878-6100 3300 75th Avenue Landover, MD 20785 Tyco Industries 1 (800) 541-1000 (toll free) 540 Glenn Avenue (301) 731-1200 Moorestown, NJ 08057 Corporate Public Affairs Time Warner Inc. Trane/CAC, Inc. (609) 234-7714 75 Rockefeller Plaza see American Standard, Inc. Mr. Jay Benham New York, NY 10019 Manager, Consumer Relations (212) 484-6630 Trans Union Corporation Tyson Foods P.O. Box 2020 Ms. Letha Watkins Springdale, AR 72765 -2020 Consumer Correspondent Western Region (501) 756-4714 Timex Corporation 1561 E. Orangethorpe 1 (800) 233-6332 (toll free) P.O. Box 2740 Fullerton, CA 92631 Little Rock, AR 72203-2740 (501) 372-1111 1(800) 367-9282 (toll free)
38 45 CORPORATE CONSUMER CONTACTS
U Consumer Products Division Mr. Peter Doane (over4he-counter) Vice President/Treasurer Ms. Elaine De Shong, Vice President Customer Service Unit (prescriptions) Vicorp Restaurants Marketing Consumer Service Upjohn Company 400 West 48th Avenue U-Haul international 7000 Portage Road Denver, CO 80216 2727 North Central Avenue Kalamazoo, MI 49001 (303) 296-2121 Phoenix, AZ 85004-1120 1(800) 253-8600 (toll free) (602)263-6771 Customer Relations 1 (800) 528-0483 (toll free outside AZ) Mrs. Deborah Thompson Visa USA, Inc. Director, Consumer Affairs P.O. Box 8999 Mr. Alan Kaiser, Director USAir San Francisco, CA 94128-8999 Corporate Communications 4001 North Liberty Street (415) 570-2900 UST Winston-Salem, NC 27105 100 West Putnam Avenue (919) 661-8126 (collect calls accepted) Customer Service Greenwich, CT 06830 Vons Companies Inc. (203) 661-1100 Consumer Services Representative PO. Box 3338 U.S. Shoe Corporation Los Angeles, CA 90054 Union Fidelity Life Insurance One Eastwood Drive (818) 821-7000 Company Cincinnati, OH 45227-1197 see Aon Corporation (513) 527-7590 Customer Service Representative Mr. Stephen A. Colton Mr. Slobodan B. Ajdukovic, Supervisor Wagner Spray Tech Corporation Executive Consumer Services Manager, Consumer Affairs 1770 Fernbrook Lane Uniroyal Goodrich Tire Company U.S. Sprint Plymouth, MN 55447 600 South Main Street 8001 Stemmons Freeway (612) 553-7000 Akron, OH 44397-0001 Dallas, TX 75247 1 (800) 328-8251 (toll free) (216) 374-3796 (214) 688-5707 1 (800) 521-9796 (toll free) 1 (800) 347-8988 (toll free) Mr. Edward H. King, Director Government and Corporate Relations UNISYS Corporation U S WEST, Inc. Walgreen Co. P.O. Box 500 Orchard Falls Building 200 Wilma Road Blue Bell, PA 19424-0001 7800 E. Orchard Rd. Deerfield, IL 60015 (215) 986-4011 Englewood, CO 80111-2533 (708) 940 -2500 (303) 793-6500 1 (800) 289-2273 (toll free) Mr. Paul Tinebra 1 (800) USW-HELP (toll free) Director of Customer Relations 1 (800) 955-5833 (toll free TDD) Customer Relations United Airlines Wal-Mart Stores, Inc. P.O. Box 66100 V 702 S.W. Eighth Street Chicago, IL 60666 Consumer Relations Department Bentonville, AR 72716-0117 (312) 952 -6168 Valvoline Oil Company (501) 273-4000 1(800) 323-0170 3499 Dabney Drive (toll free TDD reservations) P.O. Box 14000 Ms. Rebecca Pierce Lexington, KY 40512 Consumer Affairs Manager Mr. Dick Porter (606) 264-7777 Wamsutta Pacific National Consumer Relations Manager 1285 Avenue of the Americas United Parcel Service of Van Heusen Company 34th Floor America, Incorporated 281 Centennial Avenue New York, NY 10019 51 Weaver Street, OPS Piscataway, NJ 08854 (212)903-2000 Greenwich, CT 06831 (908) 885-5000 1(800) 344-2142 (toll free) (203) 862-6000 1 (SOO) 631-5809 (toll free outside NJ) Wang Direct United States Fidelity & Mr. John McAna Wang Laboratories Inc. Guarantee Corporation Executive Vice President 1001 Pawtucket Boulevard 100 Light Street Van Munching and Co., Inc. Lowell, MA 01854 Baltimore, MD 21203-1138 1270 Avenue of the Americas, 10th Floor (508) 656-8000 (301) 547-3000 New York, NY 10020 (212) 265-2685 Mr. George A. Silva Bette Malone ® Relocation Service Manufacturing Vice President United Van Lines, Inc. Ms. Jan Still-Lindeman Warnaco Men's Apparel One United Drive Vanity Fair 10 Water Street Fenton, MO 63026 640 Fifth Avenue Waterville, ME 04901 1 (800) 325-3870 (toll free) New York, NY 10019 (207) 873-4241 (212) 582-6767 Ms. Hattie Amer 1 (800) 832-8662 (toll free) Supervisor, Customer Service Unocal Corporation Ms. Hilary E. Condit Room 1405 Director, Corporate Relations P.O. lox 7600 Viacom International Inc. Los Angeles, CA 90051-7600 1515 Broadway (213) 977-6728 New York, NY 10036 1 (SOO) 527-5476 (toll free) (212) 258-6346
46 39 CORPORATE CONSUMER CONTACTS
Mr. Mitch Rosalsky, Director Mr. Brian Wooden Customer Service Consumer Affairs Division Manager, Consumer Relations F.W. Woolworth Company Warner-Lambert Company White Consolidated Industries 233 Broadway 201 Tabor Road 6000 Perimeter Drive New York, NY 10279-0001 MOMS Plains, NJ 07950 Dublin, OH 43017 (212) 553-2000 (201) 540-2459 (614) 792-4100 1(x00) 223-0182 (toil free) 1 (800)451-7007 Customer Service 1(800) 524-2824 (toll freeParke Davis (toll freeFrigidaire Appliances) World Book Educational Products lover-the-counter) 1 (800) 485-1445 Products 1 (800) 742-8377 (toll freeSchick Razor) (toll freeGibson Appliances) 101 Northwest Point Boulevard 1(800) 582-0288 (toll freeEPT) 1(800) 323-7773 Elk Grove Village, IL 60007-1192 1(800) 223-0182 (toll free Warner- (toll free Kelvinator Appliance Company) 1 (8OO) 821-8202 (toil free) Lambert products) 1(800) 537-5530 1 (800) 524-2854 (toll freeTrident) (toll tree O'Keefe & Merit Appliances) Wrangler Jeans 1(800) 343-7805 (toll free TOD) 1(800) 537-5530 (toll freeTappan Company, Inc.) see Blue Bell, Inc. Customer Service 1(800) 245-0600 (toll freeWhite Westinghouse) Ms. Barbara Zibell Welder Health and Fitness Consumer Affairs Coordinator 615 West Johnson Avenue, Suite 3 Cheshire, CT 06410 White Westinghouse William Wrigley Jr. Company 1(800) 423-5713 (toll free) 410 North Michigan Avenue see White Consolidated Chicago, IL 60611 Ms. Karen Wegmann Industries (312) 645-4076 Executive Vice President Corporate Community Development Group Ms. Teresa Kaminskas X Customer Relations Wells Fargo & Company Corporate Communicator 420 Montgomery Street Xerox Corporation Wickes Companies, Inc. 100 Clinton Avenue South MAC 0101-111 3340 Ocean Park Boulevard, Suite 2000 Rochester, NY 14644 San Francisco, CA 94163 Santa Monica, CA 90405 (415) 396-3832 (213) 452-0160 (716) 423-5480 (918) 322-1700 (TDD) Customer Service Ms. Susan Kos ling Williams-Sonoma Ms. Lindsey Bice, Manager Customer Relations Consumer Relations Manager 100 North Point Street Wendy's International, Inc. San Francisco, CA 94133 Yamaha Motor Corporation P.O. Box 256 (415) 421-7900 6555 Katella Avenue Dublin, OH 43017-0256 Cypress, CA 90630-5101 (614) 764 -6800 Mr. C.H. McKellar (714) 761-7439 Executive Vice President Ms. Joanne Turchany Winn Dixie Stores Inc. Manager of Consumer Information Box B Ms. Renee Hoke, Director West Bend Company Jacksonville, FL 32203 Communications 400 Washington Street (904) 783-5000 Zale Corporation West Bend, WI 53095 901 West Walnut Hill Lane (414) 334-2311 Mr. Steven R. Evenson Irving, TX 75038-1003 Owner Relations Manager (214) 580-5104 Mr. Russ A. Phillips Winnebago Industries Director, Consumer Affairs P.O. Box 152 Zayre Corporation Western Union Financial Forest City, IA 50436-0152 see TJX Companies Services (515) 582 -6939 One Lake Street Mr. Don Knutson Upper Saddle River, NJ 07458 Winthrop Consumer Products Vice President, Customer Service (201) 818-6041 see Sterling Drug Inc. Zenith Data Systems 2150 East Lake Cook Road Ms. Jackie McWhorter Corporate Communications Buffalo Grove, IL 60089 Consumer Affairs Coordinator Wisconsin Bell (708) 808-4697 West Point Pepperell 722 North Broadway, 13th Floor P.O. Box 809 Milwaukee, WI 53202-4396 Vice President, Consumer Affairs West Po. It, GA 31833-0809 (414) 678-0881 Zenith Electronics Corporation 1(800) 533-8229 (toll free) 1(800) 237-8578 (toll free) 1000 Milwaukee Avenue 1(800) 242-9393 (toll free TDD in WI) Glenview, IL 80025-2493 Mr. Don Skinner, Director (708) 391-8100 Customer Relations Department Wonderbread 1(800) 488-8129 (toll free TDD) Whirlpool Corporation see Continental Baking Administrative Center, 2000 M-63 Benton Harbor, MI 49022 Company (616) 928-5000 1(800) 253-1301 (toll free)
40 4 " Car Manufacturers
If you have a problem with a car purchased from a local you might wish to contact one of the third-partydispute dealer, first try to work it out with the dealer. If an agreement resolution programs. The list of these programs begins on cannot be reached, contact the manufacturer's regional or page 49. national office. Many of these offices are listed in this section. All of the toll-free "800" numbers in the following list can If the regional office cannot resolve the problem,be reached from anywhere in the continental United States.
ACURA Minnesota, Iowa, Missouri, Wisconsin, American Isuzu Motors, Inc. Illinois, Michigan (Upper Peninsula) Customer Relations Department Customer Relations Department California Mr. Neil Wiggins ACURA American Honda Motor Company, Inc. Regional Customer Relations Manager 1919 Torrance Boulevard North Central Zone Torrance, CA 90501-2746 601 Campus Drive, Suite A-9 American Isuzu Motors, Inc. 1(800) 382-2238 (toll free) Arlington Heights, IL 60004-1407 One Autry Street Irvine, CA 92718-2785 (708) 870-5600 (714) 770-2626 Alfa-Romeo Distributors of West Virginia, Maryland, Virginia, Alabama, Florida, Georgia, Mississippi, North America, Inc. North Carolina, South Carolina, North Carolina, South Carolina District of Columbia Customer Service Manager Customer Relations Department Regional Customer Relations Manager Alfa-Romeo Distributors of North American Honda Motor Company, Inc. American Isuzu Motors, Inc. America, Inc. Mid - Atlantic Zone Office Souiiieast Region 8259 Exchange Drive 902 Wind River Lane, Suite 200 205 Hembree Park Drive P.O. Box 598026 Gaithersburg, MD 20878-1974 P.O. Box 6250 Roswell, GA 30076 Orlando, FL 328598026 (301) 990 -2020 (407) 856-5000 (404) 475 -1995 Ohio (Steubenville), West Virginia (Wheeling), Pennsylvania, New Jersey, Illinois, Indiana, Iowa, Michigan, American Honda Motor Minnesota, Missouri, North Dakota, Ohio, Delaware, New It dr (NY City, its five Company, Inc. boroughs, Long Island, Westchester Wisconsin Regional Customer Relations Manager County), Connecticut (Fairfield County) California Customer Relations Department American Isuzu Motors, Inc. Customer Relations Department American Honda Motor Company, Inc. Central Region American Honda Motor Company, Inc. Northeast Zone 1830 Jarvis Avenue Elk Grove Village, IL 60007 Western Zone 115 Gaither Drive 700 Van Ness Boulevard Moorestown, NJ 08057-0337 (708` 952-8111 Torrance, CA 90509-2260 (609)235-5533 (213)781-4565 Connecticut, Maine, Massachusetts, New Hampshire, New Jersey (north of Toms Michigan (except for Upper Peninsula), Utah, Arizona, Colorado, New Mexico, River), New Ifrk, Rhode Island, Indiana, Ohio, Kentucky Nebraska, Kansas, Oklahoma, Nevada, Customer Relations Department Vermont Texas (El Paso) American Honda Motor Company, Inc. Regional Customer Relations Manager American Isuzu Motors, Inc. Customer Relations Department Central Zone American Honda Motor Company, Inc. 101 South Stanfield Road Northeast Region 156 Ludlow Avenue West Central Zone Troy, OH 45373-8010 1600 South Abilene Street, Suite D P.O. Box 965 (513) 332-6250 Aurora, CO 80012-5815 Northvale, NJ 07647-0965 (303)696-3935 Washington, Oregon, Idaho, Montana, (201) 784-1414 'Wyoming, North Dakota, South Dakota, Maine, Vermont, New Hampshire, New Ibrk Arizona, Arkansas, Kansas, Louisiana, Hawaii, Alaska State (excluding NY City, its five boroughs, Nevada (southern), New Mexico, Oklahoma, Customer Relations Department Long Island, Westchester County), American Honda Motor Company, Inc. Texas Connecticut (excluding Fairfield County), Regional Customer Relations Manager Northwest Zone Massachusetts, Rhode Island American Isuzu Motors, Inc. 12439 N.E. Airport Way Customer Relations Department Portland, OR 97220-0186 Southwest Region American Honda Motor Company, Inc. 1150 Isuzu Parkway (503) 256-0943 New England Zone Grand Prairie, TX 75050 555 Old County Road Texas (excluding El Paso), Arkansas (214) 647-2911 Windsor Locks, CT 06096-0465 (excluding Fayetteville, Bentonville, Alaska, Hawaii, Idaho, Montana, Nevada (203) 623-3310 Fort Smith, Jonesboro), Oklahoma (Lawton, Ardmore), Louisiana, Mississippi (Northern), Oregon, Utah, Washington, Wyoming, Colorado, Nebraska, Tennessee, Alabama, Georgia, Florida Customer Relations Department Customer Reiations Department American Honda Motor Company, Inc. $outh Dakota American Honda Motor Company, Inc. Regional Customer Relations Managers South Central Zone American Isuzu Motors, Inc. Southeastern Zone 4529 Royal Lane 1500 Morrison Parkway Irving, TX 75063-2583 Northwest Region Alpharetta, GA 30201-2199 8727148th Avenue, N.E. (214) 929-5481 (404) 442-2045 (collect calls accepted) Redmond, WA 98052 Corporate Office: (206) 881-0203 American Honda Motor Company, Inc. Consumer Affairs Department 1919 Torrance, Boulevard 'Torrance, CA 90501-2746 (213) 783-3280 41 CAR MANUFACTURERS
New Jersey (south of Wins River), Tennessee, North Carolina, Virginia Orlando Zone Office Pennsylvania, Maryland, Delicate, (except northern), Mississippi, Alabama, Customer Relations Manager Kentucky, Tennessee, Virginia, Kest Virginia Georgia, Florida, South Carolina, Louisiana, Chrysler Motors Corporation Regional Customer Relations Manager Oklahoma, Arkansas, Texas (except El Paso) 8000 South Orange Blossom Trail American Isuzu Motors, Inc. Customer Relations Manager Orlando, FL 32809 1 Isuzu Way BMW of North America, Inc. (407) 352-7402 Glen Burnie, MD 21061 Southern Region (301) 761-2121 1280 Hightower Trail Atlanta Zone Office Atlanta, GA 30350-2977 Customer Relations Manager Headquarters: (404) 552-3800 Chrysler Motors Corporation American Isuzu Motors, Inc. 900 Circle 75 Parkway, Suite 1600 13181 Crossroads Parkway North North Dakota, South Dakota, Minnesota, Atlanta, GA 30339 P.O. Box 2480 Wisconsin, Iowa, Illinois, Michigan, Indiana, (404) 953-8880 City of industry, CA 91746-0480 Ohio, Kentucky Kansas, Missouri, Nebraska (213) 699-0500 Customer Relations Manager Chicago Zone Office 1 (BOO) 255-6727 (toll free) BMW of North America, Inc. Customer Relations Manager Central Region Chrysler Motors Corporation 498 East Commerce Drive 650 Warrerwille Road, Suite 502 American Motors Corporation Schaumburg, IL 60173 Lisle, IL 60532 see Jeep/Eagle Division of (708) 310-2700 (708) 515-2450 Chrysler Motors Corporation Connecticut Maine, Massachusetts, Kansas Ctty Zone Office American Suzuki Motor New Hampshire, New Jersey, New Ibrk, Customer Relations Manager Corporation Rhode Island, Vermont, Washington, D.C Chrysler Motors Corporation 3251 E. Imperial Highway Virginia (northern), Matt Virginia, Delaware, PO. Box 25668 Brea, CA 92321-6722 Maryland, Pennsylvania Overland Park, KS 66225-5668 Attn: Customer Relations Department Customer Relations Manager (913) 469-3090 Automobiles BMW of North America, Inc. 1(600) 877-6900, ext. 445 (toll free) Eastern Region New Orleans Zone Office Motorcycles BMW Plaza Customer Relations Manager (714)996-7040, ext. 380 Montvale, NJ 07645 Chrysler Motors Corporation (201) 573-2100 PO. Box 157 Metairie, LA 70004 Audi of America, Inc. Corporate Office: (504) 830-3400 National Customer Relations Manager Connecticut, New Jersey, New York BMW of North America, Inc. Washington, D.C. Zone Office Director, Corporate Service P.O. Box 1227 Customer Relations Manager World-Wide Volkswagen Corp. Westwood, NJ 07675-1227 Chrysler Motors Corporation Greenbush Road (201) 307-4000 P.O. Box 1900 Orangeburg, NY 10962 Bowie, MD 20716 (914) 578-5000 Chrysler Motors Corporation (301) 464-4040 Corporate Office (and all other states): Boston Zone Office Phoenix Zone Office Consume( Relations Manager Customer Relations Manager Audi of America, Inc. Customer Relations Manager Chrysler Motors Corporation Chrysler Motors Corporation 888 Wert Big Beaver Road 550 Forbes Boulevard 11811 N. Tatum Boulevard, Suite 4025 Troy, MI 48007-3951 Mansfield, MA 02048-2038 Phoenix, AZ 85028 1(600) 822-AUDI (toll free) (508) 261-2299 (602) 953-6899 Detroit Zone Office Los Angeles Zone Office BMW of North America, Inc. Customer Relations Manager Customer Relations Manager Chrysler Motors Corporation Arizona, California, Nevada, Oregon, Chrysler Motors Corporation P.O. Box 3000 Washington, Montana, kiaho, Arizona, PO. Box 14112 Troy, MI 48007-3000 Alaska, Hawaii, Colorado, Utah, Orange, CA 92668-4600 (313) 952-1300 New Mexico, Wyoming, Texas (El Paso) (714) 565-5111 Customer Relations Manager Minneapolis Zone Office BMW of North America, Inc. San Francisco Zone Office Western Region Customer Relations Manager Customer Relations Manager Chrysler Motors Corporation 12541 Beatrice Street Chrysler Motors Corporation PO. Box 1231 P.O. Box 66916 P.O. Box 5009 Minneapolis, MN 55440 Los Angeles, CA 90066 Pleasanton, CA 94566-0509 (612) 553-2546 (213) 574-7300 (415) 463-1770 St. Louis Zone Office Denver Zone Office Customer Relations Manager Customer Relations Manager Chrysler Motors Corporation Chrysler Motors Corporation PO. Box 278 P.O. Box 39006 Hazelwood, MO 63042 Denver, CO 80239 (314) 895-0731 (303) 373-8888
49 42 CAR MANUFACTURERS
Customer Assistance Center Milwaukee Zone Office Syracuse Zone Office Customer Relations Manager Buick Motor Division Customer Relations Manager General Motors Corporation Chrysler Motors Corporation Chrysler Motors Corporation 445 South Moorland Road, Suite"711 902 East Hamilton Avenue P.O Box 603 Brookfield, WI 53005 Flint, Ml 48550 Dewitt, NY 13214-0603 1(800) 521-7300 (toll free) (414) 797-3750 (315) 445-6941 1(800) TD-BUICK (toll free TOD)
New Volt Zone Office Corporate Office: Consumer Relations Center Customer Relations Manager Mr. R.T. Smith Cadillac Motor Car Division National Owner Relations Manager Chrysler Motors Co pomtion General Motors Corporation Chrysler Motors Corporation 500 Route 303 2860 Clark Street P.O. Box 1086 Tappan, NY 10983-1592 Detroit, MI 48232 Detroit, MI 48288-1086 (914) 359-0110 1(800) 458-8006 (toll free) 1(800) 992-1997 (toll free) 1(800) TDD-CMCC (toll free TDD) Charlotte Zone Office Customer Relations Manager Ferrari North America, Inc. Customer Service Department Chrysler Motors Corporation GMC Truck Division 4944 Parkway Plaza Boulevard Corporate Office: General Motors Corporation Suite 470 Mr. Kenneth McCay Mail Code 1607-07 Charlotte, NC 28217 Director of Service and Parts 31 Judson Street (704) 357-7065 Ferrari North America, Inc. Pontiac, M148342 250 Sylvan Avenue (313) 456-4547 Cincinnati Zone Office Englewood Cliffs, NJ 07632 1(800) TDD-TKTD (toll free TOD) Customer Relations Manager (201) 816-2650 Chrysler Motors Corporation Saturn Assistance Center P.O. Box 41902 Saturn Corporation Cincinnati, OH 45241 Ford Motor Company General Motors Corporation (513) 530-1500 100 Saturn Parkway Customer Relations Manager Spring Hill, TN 37174 Portland Zone Office Ford Motor Company 1 (800) 553-6000 (toil free) Customer Relations Manager 300 Renaissance Center 1 (800) TDD-6000 (toll freeTDD) Chrysler Motors Corporation P.O. Box 43360 Detroit, MI 48243 P.O. Box 744 makes) Mr. Duane E. Poole Beaverton, OR 97075 1 (800) 392 -3673 (toll freeail Director, Public Relations 1 (SOO) 521-4140 (503) 526-5555 (toll freeLincoln and Merkur only) GM Service Parts Operations 6060 West Bristol Road Philadelphia Zone Office 1 (800) 241-3673 Flint, MI 48554-2110 (toil freetowing and dealer location Customer Relations Manager (313) 635-5412 service) Chrysler Motors Corporation TDD) Valley Brook Corporate Center 1 (SOO) 232-5952 (toll free 101 Linden Wood Drive, Suite 320 Honda Malvern, PA 19355 General Motors Corporation see American HondaMotor (215) 251-2990 Company, Inc. Customer Assistance Center Pittsburgh Zone Office Chevrolet/ Geo Motor Division Customer Relations Manager General Motors Corporation Hyundai Motor America Chrysler Motors Corporation P.O. Box 7047 Penn Center West 3, Suite 420 Troy, MI 48007-7047 Customer Service Pittsburgh, PA 15276 1 (800) 222-1020 (toll free) Hyundai Motor America (412) 788-6622 1 (800) TDD-CHEV (toll free TDD) 10550 Talbert Avenue P.O. Box 20850 Memphis Zone Office Customer Assistance Center Fountain Valley, CA 92728-0850 Customer Relations Manager Pontiac Division 1 (800) 633-5151 (toll free) Chrysler Motors Corporation General Motors Corporation P.O. Box 18008 One Pontiac Plaza Isuzu Memphis, TN 38181-0008 Pontiac, MI 48340-2952 (901) 797-3870 1(800) 762-2737 (toll free) see American isuzu 1(800) TDO-PONT (toll free TOD) Dallas Zone Office Jaguar Cars, Inc. Customer Relations Manager Customer Assistance Network Chrysler Motors Corporation Oldsmobile Division Alaska, Arizona, California, Colorado, PO. Box 110162 General Motors Corporation Hawaii, Idaho, Montana, Nevada,New Carrollton, TX 75011-0162 PO. Box 30095 Mexico, Oregon, Utah, lieshington, (214) 242-8462 Lansing, MI 48909-7595 Wyoming, Texas (El Peso) 1 (800) 442-6537 (toll free) Western Zone Houston Zone Office 1 (800) TDD-OLDS (toll freeTDD) Customer Relations Manager Customer Relations Manager Jaguar Cars, Inc. Chrysler Motors Corporation East 422 Valley Drive 363 North Sam Houston Parkway Brisbane, CA 94005 Suite 590 (415) 467-9402 Houston, TX 77060-2405 (713) 820-7062
50 43 CAR MANUFACTURERS
Eastern Zone (all other states) Porsche Cars Customer Relations Manager Alaska, Idaho, Montana, Nebraska, Oregon, Jaguar Cars, Inc. North America, Inc. Utah, tittshington, North Dakota South 555 MacArthur Boulevard Dakota, Wyoming Mahwah, NJ 07430-2327 Customer Relations Manager Owner Service Manager (201) 818-8500 Porsche Cam North America, Inc. Subaru of America Northwest Region 100 West Liberty Street 8040 East 33rd Drive PO. Box 30911 Portland, OR 97211 Jeep/Eagle Division of Chrysler Reno, NV 89520-3911 1(800) 878-8877 (toll free) Motors Corporation (702) 348-3154 see Chrysler Zone and Arkanses, Coloredo, Kansas, New Mexico, Mississippi, Oklahoma, Texas National Offices Saab Cars USA, Inc. Owner Service Manager Subaru of America Southwest Region Mazda Motor of America, Inc. National Consunier Relations 1500 East 39th Avenue P.O. Box 697 Aurora, CO 80011 Corporate Headquarters: Orange, CT 06477 (303) 373-8895 Customer Relations Manager (203) 795-5671 Mazda Motor of America, Inc. 1 (800) 955-9007 (toll free) Corporate Office: P.O. Box 19734 Owner Service Department Irvine, CA 92718 Subaru of America 1(800) 222-5500 (toll free) Subaru of America PO. Box 6000 Cherry Hill, NJ 08034-6000 Mercedes-Benz of Arizona, California, Nevada (609) 488-3278 Owner Service Manager North America, Inc. Subaru of America, Western Region National Headquarters: 12 Whatney Drive Toyota Motor Sales, inc. Mercedes-Benz of North America Irvine, CA 92718-2895 1 Mercedes Drive (714) 951-6592 Customer Assistance Center Montvale, NJ 07645-0350 Toyota Motor Sales USA, Inc. Department M04 (201) 573-0600 (Owner Service) Alabama, Georgia, North Carolina, South Carolina, Florida, Tennessee, 19001 South Western Avenue North Central Region Office West Virginia, Virginia, Maryland, Torrance, CA 90509 3333 Charles Street Washington, D.C. 1(800) 331-4331 (toll free) Franklin Park, 1 60131-1469 Owner Service Manager Southeast Region Subaru Northeast Region Office 220 The Bluffs Volkswagen United States, Inc. Baltimore Commons Business Park Austell, GA 30001 1300 Mercedes Drive (2nd Floor) Connecticut, New Jersey, New ibrk Hanover, MD 21076-0348 (404) 732-3200 Director of Corporation Service World -Wide Volkswagen, Inc. Southern Region Office Illinois, Indiana, Iowa, Kentucky, Michigan, Greenbush Road 8813 Western Way Minnesota, Missouri, Ohio, Wisconsin Orangeburg, NY 10962 Jacksonville, FL 32245-7604 Owner Service Manager (914) 578-5000 Subaru Mid-America Region 1(800) 822-8987 (toll free) Western Region Office 301 Mitchell Court 6357 Sunset Boulevard Addison, IL 60101 For all other locations: Hollywood, CA 90093-0637 (312) 953-1188 Consumer Relations Volkswagen United States, Inc. Mitsubishi Motor Sales of Maine, Vermont, New Hampshire, 888 West Big Beaver America, Inc. Massachusetts, Rhode Island, Connecticut Troy, Ml 48007 Customer Relations Manager General assistance and customer, relations Corporate Office: Subaru of New England, Inc. 1 (800) 822-8987 (toll free) 95 Morse Street National Consumer Relations Manager Replacement and repurchase assistance Mitsubishi Motor Sales of America, Inc. Norwood, MA 02062 1 (800) 955-5100 (toll free) 6400 West Katella Avenue (617) 769-5100 Cypress, CA 90630-0064 Southern New Jersey, Pennsylvania, Volvo Cars of North America 1 (800) 222-0037 (toll free) Delaware Customer Relations Manager Corporate Office: Nissan Motor Corporation Penn Jersey Region Operations Manager In USA 1504 Glen Avenue Who Cars of North America Moorestown, NJ 08057 15 Volvo Drive, Building D PO. Box 191 (609) 234-7600 PO. Box 914 Gardena, CA 90248-0191 Rockleigh, NJ M647-0914 1 (800) 847-7281 New *tic, Northern New Jersey (201) 767-4737 (toll freeall consumer inquiries) Customer Relations Manager Subaru Distributors Corporation 6 Ramland Road Yugo America, Inc. Peugeot Motors of America, Inc. Orangeburg, NY 10962 (914) 359-2500 Director, Customer Services Mr. William J. Atanasio Yugo America, Inc. National Customer Relations Manager Hawaii 120 Pleasant Avenue Peugeot Motors of America, Inc. P.O. Box 730 Schuman-Carriage Co. Inc. P.O. Box 607 Upper Saddle River, NJ 07458-0730 One Peugeot Plaza 1234 South Beretania Street PO. Box 2420 (201) 825-4600 Lyndhurst, NJ 07071-3498 1 (800) 572-9841 (toll free) (201) 935-8400 Honolulu, HI 96804 1(800) 345-5549 (toll free) (808) 533-6211
44 51 Better Business Bureaus
Better Business Bureaus (BBBs) are non-profita firm on your behalf. BBBs do not judge or rate individual organizations sponsored by local businesses. BBBs offer a products or brands, handle complaints concerning the prices variety of consumer services. For example, they can provideof goods or services, or give legal advice. However, many consumer education materials, answer consumer questions, bureaus do offer binding arbitration, a form of dispute mediate and arbitrate complaints, and provide general resolution, to those who ask for it. If you need help with a information on companies consumer complaint records. consumer question or complaint, call your local BBB to ask Each BBB has its own policy about reporting information.about their services. It might or might not tell you the nature of the complaint against This list includes the local BBBs in the United States. The a business, but all will tell you if a complaint has been registered. Council of Better Business Bureaus can give you the addresses Many of the BBBs accept written complaints and will contactfor BBBs in Canada.
National P.O. Box 970 1780 South Bellaire, Suite 700 3100 University Blvd., South Colton, CA 92324-0522 Denver, CO 80222 Suite 239 Headquarters (714) 825-7280 (303) 758-2100 (inquiries) Jacksonville, FL 32216 (303) 758-2212 (complaints) (904) 721-2288 Council of Better Business 6101 Ball Rd., Suite 309 Bureaus, Inc. Cypress, CA 90630 1730 S. College Ave., Suite 303 2605 Maitland Center Parkway 4200 Wilson Boulevard (714) 527-0680 Fort Collins, CO 80525 Maitland, FL 32751-7147 Arlington, VA 22203 (303) 484-1348 (407) 660-9500 (703) 276-0100 1398 West Indianapolis Suite 102 119 West 6th Street, Suite 203 16291 Northwest 57th Avenue Local Bureaus Fresno, CA 93705 Pueblo, CO 81003-3119 Miami, FL 33014-6709 (209) 222-8111 (719) 542-6464 (305) 625-0307 Alabama (inquiries for Dade County) P.O. Box 55268 494 Alvarado Street, Suite C Connecticut (305) 625-1302 Birmingham, AL 35255-5268 Monterey, CA 93940 2345 Black Rock Turnpike (complaints for Dade County) (205) 558-2222 (408) 372-3149 Fairfield, CT 06430 (305) 524-2803 (203) 374-6161 (inquiries for Broward County) 118 Woodburn Street 510 16th Street (305) 527-1643 Dothan, AL 36301 Oakland, CA 94612 2080 Silas Deane Highway (complaints for Broward County) (205) 792-3804 (415) 839-5900 Rocky Hill, CT 06067-2311 (203) 529-3575 P.O. Box 1511 P.O. Box 383 400 S Street Pensacola, FL 32597-1511 Huntsville, AL 35801 Sacramento, CA 95814 100 South Turnpike Road (904) 433-6111 (205) 533-1640 (916) 443-6843 Wallingford, CT 06492-4395 (203) 269-2700 (inquiries) 1950 SE Port St. Lucie Blvd. 707 Van Antwerp Building 3111 Camino del Rio, North (203) 269-4457 (complaints) Suite 211 Mobile, AL 36602 Suite 600 Port St. Lucie, FL 34952 (205) 433-5494,5495 San Diego, CA 92108-1729 Delaware (407) 878-2010 (619) 281-6422 (407) 337-2083 (Martin County) 2055 Limestone Road Commerce Street, Suite 806 33 New Montgomery St. Tower Suite 200 2247 Palm Beach Lakes Blvd. Montgomery, AL 36104 Wilmington, DE 19808 (205) 262-5606 San Francisco, CA 94105 Suite 211 (415) 243-9999 (302) 996-9200 West Palm Beach, FL 33409 Alaska (407) 686-2200 1505 Meridian Avenue District of Columbia 3380 C Street, Suite 103 San Jose, CA 95125 1012 14th Street, N.W. Better Business Councils Anchorage, AK 99503 (408) 978-8700 14th Floor (907) 562-0704 Washington, DC 20005-3410 P.O. Box 321 P.O. Box 294 (202) 393-8000 Bradenton, FL 34206-0321 Arizona San Mateo, CA 94401 (813) 748-1325 4428 North 12th Street (415) 696-1240 Florida (Manatee County) Phoenix, AZ 85014-4585 In addition to the Better P.O. Box 3607 (602) 264-1721 P.O. Box 746 Business Bureaus, Florida has Santa Barbara, CA 93102 Lakeland, FL 33802-3607 a number of Better Business (813) 680-1030 (Polk County) 50 West Drachman Street (805) 963-8657 Councils which are affiliated Suite 103 with local Chambers of P.O. Box 492426 Tucson, AZ 85705 300 B Street Commerce throughout the state. (602) 622-7651 (inquiries) Santa Rosa, CA 95401 Leesburg, FL 32749-2426 The Better Business Councils (904) 326-0770 (Lake County) (602) 622-7654 (complaints) (707) 577-0300 are listed following the Better Business Bureaus. Arkansas 1111 North Center Street 400 Fortenberry Road Merritt Island, FL 32952 1415 S. University Stockton, CA 95202-1383 Better Business Bureaus (209) 948-4880,4881 (407) 452-8869 (Central Little Rock, AR 72204 Brevard County) (501) 664-7274 P.O. Box 7950 Colorado Clearwater, FL 34618-7950 (813) 535-5522 13000 South Tamiami Trail California P.O. Box 7970 Suite 111 705 Eighteenth Street Colorado Springs, CO 80933 North Port, FL 34287 (719) 636-1155 2976-E Cleveland Avenue Bakersfield, CA 93301-4882 Fort Myers, FL 33901 (813) 426-8744 (805) 322-2074 (813) 334-7331
52 45 329-391 0 - 92 - 4 BETTER BUSINESS BUREAUS
4100 Dixie Highway, NE 810 East State Street, 3rd Floor Louisiana Michigan Palm Bay, FL 32905 Rockford, IL 61104 1605 Murray St., Suite 117 620 Trust Building (407) 984-8454 (South Brevard (815) 963-P222 Alexandria, LA 71301 Grand Rapids, MI 49503 County) (318) 473-4494 (616) 774-8236 Indiana 1819 Main Street, Suite 240 P.O. Box 405 2055 Wooddale Boulevard 30555 Southfield Road Sarasota, FL 34236 Elkhart, IN 46515-0405 Baton Rouge, LA 70806-1519 Suite 200 (813) 366-3144 (219) 262-8996 (504) 926-3010 Southfield, MI 48076-7751 (313) 644-1012 (inquiries) P.O. Drawer 2767 4004 Morgan Avenue, Suite 201 501 East Main Street (313) 644-9136 (complaints) Titusville, FL 32781-2767 Evansville, IN 47715 Houma, LA 70360 (313) 644-9152 (Auto Line) (407) 268-2822 (North Brevard (812) 473-0202 (504) 868-3456 1 (800) 955-5100 County) (toll free nationwide auto lino) 1203 Webster Street P.O. Box 30297 257 Tamiami Trail, North Fort Wayne, IN 46802 Lafayette, LA 70593-0297 Minnesota Venice, FL 34285-1534 (219) 423-4433 (318) 981-3497 2706 Gannon Road (813) 485-3510 St. Paul, MN 55116 4231 Cleveland Street PO. Box 1681 (612) 699-1111 Georgia Gary, IN 46408 Lake Charles, LA 70602 1319-B Dawson Road (219) 980-1511 (318) 433-1633 Mississippi Albany, GA 31707 (912) 883-0744 Victoria Centre 141 De Siard Street, Suite 808 460 Briarwood Drive, Suite 340 1 (800) 868-4222 (toll free) 22 East Washington Street Monroe, LA 71201-7380 Jackson, MS 39206-3088 Suite 200 (318) 387-4600,8421 (601) 956-8282 100 Edgewood Avenue Indianapolis, IN 46204 1 (800) 274-7222 (toll free in MS) Suite 1012 (317) 637-0197 1539 Jackson Avenue Atlanta, GA 30303 New Orleans, LA 70130-3400 (601) 957-2886 (404) 688-4910 Marion, IN (504) 581-6222 (automotive complaints only) 1 (800) 552-4631 P.O. Box 2085 (toll free in IN) 1401 North Market Street Missouri Augusta, GA 30903 Shreveport, LA 71107-6525 306 East 12th Street, (404) 722-1574 Consumer Education (318) 221-8352 Suite 1024 Council (non-BBB) Kansas City, MO 64106-2418 P.O. Box 2587 Ball State Univ. WB 150 Maine (816) 421-7800 Columbus, GA 31902 Muncie, IN 47306 812 Stevens Avenue (404) 324-0712 (317) 747-8108 Portland, ME 04103 5100 Oakland Avenue (207) 878-2715 Suite 200 1765 Shur ling Drive 52303 Emmons Road, Suite 9 St. Louis, MO 63110 Macon, GA 31211 South Bend, IN 46637 Maryland (314) 531-3300 (912) 742-7999 (219) 277-9121 2100 Huntingdon Avenue 205 Park Central East Baltimore, MD 21211-3215 P.O. Box 13956 Iowa Suite 509 (301) 347-3990 Savannah, GA 31416-0956 852 Middle Road, Suite 290 Springfield, MO 65806 (417) 862-9231 (912) 354-7521 Bettendorf, IA 52722-4100 Massachusetts (319) 355-6344 Hawaii 20 Park Plaza, Suite 820 Nebraska 1600 Kapiolani Boulevard 615 Insurance Exchange Boston, MA 02116-4404 719 North 48th Street Suite 714 Building (617) 426-9000 Lincoln, NE 68504-3491 Honolulu, HI 96814 Des Moines, IA 50309 (402) 467-5261 (808) 942-2355 (515) 243-8137 Framingham, MA 1 (800) 422-2811 1613 Farnam Street, Room 417 Idaho 318 Badgerow Building (toll free in MA) Omaha, NE 68102-2158 1333 West Jefferson Sioux City, IA 51101 (402) 346-3033 (712) 252-4501 78 North Street, Suite 1 Boise, ID 83702 Hyannis, MA 02601-3808 Nevada (208) 342-4649 (508) 771-3022 (208) 467-5547 Kansas 1022 E. Sahara Avenue (Canyon County) 501 Jefferson, Suite 24 Lawrence, MA Las Vegas, NV 89104-1515 Topeka, KS 66607-1190 1 (800) 422-2811 (702) 735-6900,1969 545 Shoup Avenue, Suite 210 (913) 232-0454 (toll free in MA) Idaho Falls, ID 83402 P.O. Box 21269 (208) 523-9754 300 Kaufman Building ::93 Bridge Street, Suite 320 Reno, NV 89515-1269 Wichita, KS 67202 Springfield, MA 01103 (702) 322-0657 Illinois (316) 263-3146 (413) 734-3114 211 W. Wacker Drive New Hampshire Chicago, IL 60606 Kentucky P.O. Box 379 410 South Main Street (312) 444-1188 (inquiries) 311 West Short Street Worcester, MA 01601 Concord, NH 03301 (312) 346-3313 (complaints) Lexington, KY 40507 (508) 755-2548 (603) 224-1991 (606) 259-1008 3024 West Lake Peoria, IL 61615 844 South 4th Street (309) 688-3741 Louisville, KY 40203-2186 (502) 533-6546
46 5:3 BETTER BUSINESS BUREAUS
New Jersey 1130 East Third Street Oklahoma 1010 Market Street, Suite 200 Chattanooga, TN 37402-2614 494 Broad Street Suite 400 17 South Dewey Newark, NJ 07102 Charlotte, NC 28204-2626 Oklahoma City, OK 73102 (615) 266-6144 (201) 642-INFO (704) 332-7151 (405) 239-6860 (inquiries) (also serves Whitfield and (405) 239-6081 (inquiries) Murray counties in GA) 2 Forest Avenue 3608 West Friendly Avenue (405) 239-6083 (complaints) (615) 479-6096 (Bradley County only) Paramus, NJ 07652 Greensboro, NC 27410 6711 S. Yale, Suite 230 (201) 845-4044 (919) 852-4240,4241,4242 Tulsa, OK 74136-3327 (918) 492-1266 900 East Hill Avenue, Suite 165 1721 Route 37, East P.O. Box 1882 Knoxville, TN 37915-2525 Toms River, NJ 08753-8239 Hickory, NC 28603 Oregon (615) 522-2552 (201) 270-5577 (704) 464-0372 610 S.W. Alder St., Suite 615 P.O. Box 750704 1700 Whitehorse 3120 Poplarwood Court Portland, OR 97205 Memphis, TN 38175-0704 Hamilton Square, Suite D-5 (503) 226-3981 Trenton, NJ 08690 Suite 101 (901) 795-8771 Raleigh, NC 27604-1080 1 (800) 488-4166 (609) 588-0808 (Mercer (toll free in OR) County) (919) 872-9240 Sovran Plaza, Suite 1830 Nashville, TN 37239 P.O. Box 303 2110 Cloverdale Avenue Pennsylvania (615) 254-5872 Westmont, NJ 08108-0303 Suite 2-B 528 North New Street (609) 854-8467 Winston-Salem, NC 27103 Bethlehem, PA 18018 Texas (919) 725-8348 (215) 866-8780 3300 S. 14th St., Suite 307 New Mexico Abilene, TX 79605 4600-A Montgomery NE Ohio 6 Marion Court (915) 691-1533 Lancaster, PA 17602 Suite 200 222 West Market Street Albuquerque, NM 87109 Akron, OH 44303-2111 (717) 291-1151 P.O. Box 1905 (505) 884-0500 (216) 253-4590 (717) 232-2800 (Harrisburg) Amarillo, TX 79105-1905 1 (800) 445-1461 (717) 846-2700 (York County) (806) 379-6222 (toll free in NM) 1434 Cleveland Avenue, NW (717) 394-9318 (Auto Line) 308 North Locke Canton, OH 44703 708 Colorado, Suite 720 (216) 454-9401 P.O. Box 2297 Austin, TX 78701-3028 Farmington, NM 87401 Philadelphia, PA 19103-0297 (505) 326-6501 (512) 476-1616 898 Walnut Street (215) 496-1000 2407 W. Picacho, Suite B-2 Cincinnati, OH 45202 P.O. Box 2988 Las Cruces, NM 88005 (513) 421-3015 610 Smithfield Street Beaumont, TX 77704-2988 (505) 524-3130 Pittsburgh, PA 15222 (409) 835-5348 2217 East 9th St., Suite 200 (412) 456-2700 New York Cleveland, OH 44115-1299 202 Varisco Building 346 Delaware Avenue (216) 241-7678 P.O. Box 993 Bryan, TX 77803 Buffalo, NY 14202 Scranton, PA 18501 (409) 823-8148,8149 (716) 856-7180 527 South High Street (717) 342-9129,655-0445 Columbus, OH 43215 4535 S. Padre Island Drive 266 Main Street (614) 221-6336 Puerto Rico Suite 28 Farmingdale, NY 11735 Condominium Olimpo Plaza Corpus Christi, TX 78411 (516) 420-0500 40 West Fourth Street Suite 208 (512) 854-2892 1 (800) 955-5100 Suite 1250 1002 Munoz Rivera Avenue (toll freeAuto Line) Dayton, OH 45402 Rio Piedras, PR 00927 2001 Bryan Street, Suite 850 257 Park Avenue South (513) 222-5825 (809) 756-5400 Dallas, TX 75201 New York, NY 10010 1 (800) 521-8357 (809) 767-0446 (214) 220-2000 (900) 463-6222 (toll free in OH) 1 (800) 442-1456 ($.85 per minute) Rhode Island (toll free in TX) P.O. Box 269 Bureau Park 5160 Montana, Lower Level 1122 Sibley Tower Lima, OH 45802 P.O. Box 1300 Rochester, NY 14604-1084 (419) 223-7010 Warwick, RI 02887-1300 El Paso, TX 79903 (716) 546-6776 (401) 785-1212 (inquiries) (915) 772-2727 130 West 2nd Street (401) 785-1213 (complaints) 847 James Street, Suite 200 Mansfield, OH 44902-1915 512 Main Street, Suite 807 Syracuse, NY 13203 (419) 522-1700 South Carolina Fort Worth, TX 76102 (315) 479-6635 (817) 332-7585 1830 Bull Street 425 Jefferson Avenue 1211 Route 9 Columbia, SC 29201 Suite 909 2707 North Loop West Wappingers Falls, NY 12590 (803) 254-2525 (914) 297-6550 Toledo, OH 43604-1055 Suite 900 1 (800) 955-5100 (419) 241-6276 Houston, TX 77008 311 Pettigru Street (713) 868-9500 (toll freeAuto Line) Greenville, SC 29601 345 N. Market, Suite 202 30 Glenn Street Wooster, OH 44691 (803) 242-5052 P.O. Box 1178 White Plains, NY 10603 (216) 263-6444 Lubbock, TX 79408-1178 (914) 428-1230,1231 1310-G Azalea Court (806) 763-0459 Myrtle Beach, SC 29577 1 (800) 955-5100 P.O. Box 1495 (toll freeAuto Line) lbungstown, OH 44501-1495 (803) 497-8667 P.O. Box 60206 (216) 744-3111 Midland, TX 79711-0206 North Carolina Tennessee (915) 563-1880 801 BB&T Building P.O. Box 1178 TCAS 1 (800) 592-4433 Asheville, NC 28801 Blountville, TN 37617 (toll free in 915 area code) (704) 253-2392 (615) 323-6311 47 BEST COPY AVAILABLE 54 BETTER BUSINESS BUREAUS
P.O. Box 3366 Utah Washington Wisconsin San Angelo, TX 76902-3366 1588 South Main Street 127 West Canal Drive 740 North Plankinton Avenue (915) 949-2989 Salt Lake City, UT 84115 Kennewick, WA 99336-3819 Milwaukee, WI 53203 (801) 487-4656 (509) 582-0222 (414) 273 -1600 (inquiries) 1800 Northeast Loop 410 (414) 273-0123 (complaints) Suite 400 Virginia 2200 Sixth Avenue, Suite 828 San Antonio, TX 78217 Seattle, WA 98121-1857 Wyoming (512) 828-9441 40228 Plank Road Fredericksburg, VA 22407 (206) 448-8888 BBB/Idaho Falls (703) 786-8397 (206) 448-6222 (24hour (serves Teton, Park and Lincoln P.O. Box 6652 business reporting system) Tyler, TX 75711-6652 counties in Wyoming) (903) 581-5704 3608 Tidewater Drive 545 Shoup Avenue, Suite 210 Norfolk, VA 23509-1499 South 176 Stevens Idaho Falls, ID 83402 (804) 627-5651 Spokane, WA 99204-1393 (208) 523-9754 P.O. Box 7203 (509) 747-1155 Waco, TX 76714-7203 (817) 772-7530 701 East Franklin Street BBB/Fort Collins Suite 712 P.O. Box 1274 (serves all other Wyoming Richmond, VA 23219 Tacoma, WA 98401-1274 Counties) P.O. Box 69 (206) 383-5561 Weslaco, TX 78596-0069 (804) 648-0016 1730 South College Avenue (512) 968-3678 Suite 303 31 W. Campbel! Avenue P.O. Box 1584 Fort Collins, CO 80525 Roanoke, VA 24011-1301 Yakima, WA 98907-1584 1 (800) 873-3222 1106 Brook Street (509) 248-1326 Wichita Falls, TX 76301-5079 (703) 342-3455 (toll free in WY) (817) 723-5526
55 48 Trade Association and Other Resolution Programs
Companies that manufacture similar products or offernational organizations listed here can refer you to dispute similar services often belong to industry associations. These resolution programs near you. associations help resolve problems between their member These programs are usually called alternative dispute companies and consumers. Depending on the industry, you resolution programs. Generally, there are three types of might have to contact an association, service council orprograms: arbitration, conciliation, and mediation. All three consumer action program. methods of dispute resolution vary. Ask for a copy of the rules If you have a problem with a company and cannot get it of the program before you file your case. Generally, the resolved with the company, ask if the company is a member ofdecisions of the arbitrators are binding and must be accepted an association. Then check this list to see if the association is by both the customer and the business. However, in other forms listed. If the name of the association is not included on this list, of dispute resolution, only the business is required to accept check with a local library. the decision. In some programs, decisions are not binding on This list includes the names and addresses of the either party. association and other dispute resolution programs that handle Remember, before contacting one of these programs, try consumer complaints for their members. In some cases, the to resolve the complaint by contacting the company.
Ms. Ann Lawrence, Director Information Department American Newspaper Education and Conventions American Council of Publishers Assn. American Apparel ManufacturersLife Insurance Credit Bureau Inc. Association 1001 Pennsylvania Avenue, N.W. P.O. Box 17022 2500 Wilson Boulevard, Suite 301 Washington, DC 20004-2599 Dulles International Airport Arlington, VA 22201 1(800) 942-4242 (toll free- Washington, D.C. 20041 (703) 524-1864 8 a.m.-8 p.m. EST, M-F) (703) 648-1038 Membership: Manufacturers of clothing. Membership: Life insurance companies Investigates fraudulent advertising authorized to do business in the United published in newspapers. Ms. Donna Silberberg States. Public Relations Director American Orthotic and American Arbitration Ms. Jane Marden, Director Prosthetic Association Association Consumer Affairs 1650 King Street, Suite 500 140 West 51st Street Ms. Linda Wood, Associate Director Alexandria, VA 22314-1885 New York, NY 10020-1203 Community Affairs (703) 836-7116 (212) 484-4006 American Gas Association Represents member companies that Private, non-profit organization with 35 1515 Wilson Boulevard custom fit or manufacture components for regional offices across the country. Arlington, VA 22209 patients with prostheses or orthoses. Provides consumer information on (703) 841-8583 request. Check local telephone directory Membership: Distributors and Mr. Ray Greenly, Vice President for listing. If there is no office in your transporters of natural gas. Consumer Affairs area, write or call the office listed above. American Society of American Automobile American Health Care Move! Agents, Inc. Association Association P.O. Box 23992 AUTOSOLVE® 1201 L Street, N.W. Washington, DC 20026-3992 1000 MA Drive, Box 16 Washington, DC 20005-4014 (703) 739-2782 Heathrow, FL 32746-5064 (202) 842-4444 Membership: Travel agents. 1 (800) 477-8583 (toll free) 1 (800) 321-0343 Nationwide third-party dispute resolution (toll freepublications only) Mr. James A. Morrissey, Director program for Toyota, Lexus, Porsche and Membership: State associations of long- Communications Division Hyundai. AUTOSOLVEe resolves Subaru term health care facilities. American Textile Manufacturers disputes in selected areas of the United Institute States. American Hotel and 1801 K Street, N.W., Suite 900 Motel Association American Bar Association Washington, DC 20006 1201 New York Avenue, N.W., Suite 600 (202) 862-0552 Standing Committee on Dispute Washington, DC 20005-3931 Membership: Textile mills which produce Resolution (written inquiries only) a variety of textile products, e.g., clothing, 1800 M Street, N.W., Suite 790 Membership: State and regional hotel using natural and man-made fibers. Washington, DC 20036 associations. (202) 331-2258 Manager, Consumer Affairs Publishes a directory of state and local Mr. Herbert A. Finkston, Director Automotive Consumer Action alternative dispute resolution programs. Professional Ethics Division Provides consumer information on request. Program (AUTOCAP) American institute of Certified 8400 Westpark Drive Mr. John W. Johnson Public Accountants McLean, VA 22102 Executive Vice President 1211 Avenue of the Americas (703) 821-7/44 American Collectors New York, NY 10036 -8775 Third-party dispute resolution program Association (212) 575-8209 administered through the National 4040 West 70th Street Membership: Professional society of Automobile Dealers Association. P.O. Box 39108 accountants certified by the states and Consumer information available on Minneapolis, MN 55439 -0106 territories. request. (812) 928-8547 Membership: Collection services handling overdue accounts for retail, professional and commercial credit grantors. 56 49 TRADE ASSOCIATION AND OTHER RESOWTION PROGRAMS
BBB AUTO LINE Children's Advertising Review Mr. William Rogal Council of Better Business Bureaus, Inc. Unit (CARU) Code Administrator 4200 Wilson Boulevard, Suite 800 Council of Better Business Bureaus, Inc. Direct Selling Association Arlington, VA 22203-1804 845 Third Avenue 1776 K Street, N.W., Suite 600 (703) 276-0100 New York, NY 10022 Washington, DC 20006-2387 Third-party dispute resolution program for (212) 754-1354 (202) 293-5760 AMC, Audi, General Motors and its Handles consumer complaints about Membership: Manufacturers and divisions, Honda, Jeep, Nissan, Peugeot, fraudulent and deceptive advertising distributors selling consumer products Porsche, Renault, SAAB and Volkswagen. related to children. door-to-door and through home-party plans. Better Hearing institute Chrysler Motors Ms. Sally Browne, Executive Director P.O. Box 1840 Customer Relations Consumer Affairs Washington, DC 20013 National Office (703) 642-0580 26311 Lawrence Avenue Electronic Industries 1(800) EAR-WELL (toll free) Center Line, MI 48288 Association Membership: Professionals and others who 1 (800) 992 -1997 (toll free) 2001 Pennsylvania Avenue, N.W. help persons with impaired hearing. 10th Floor Provides voluntary mediation between Department of Defense Washington, DC 20006 consumers and hearing aid dispensers. Office of National Ombudsman (202)457-4977 National Committee for Employer Support Complaint assistance program, consumer Consumer Affairs of the Guard and Reserve education, etc. concerning televisions, Blue Cross and Blue Shield 1555 Wilson Boulevard, Suite 200 video cassette recorders and other video Association Arlington, VA 22209-2405 systems, audio products, personal Metro SquarePhase II (703) 696-1391 computers and communication electronic products. 655 15th Street, N.W., Suite 350F 1 (800) 336-4590 (toll free outside DC) Washington, DC 20005 Provides assistance with (202) 626-4780 employer/employee problems for members Ford Consumer Appeals Board Membership: Local Blue Cross and Blue of the Guard and Reserve and their P.O. Box 5120 Shield plans in the United States, Canada employers. Southfield, MI 48086-5120 and Jamaica. 1 (800) 392-3673 (toll free) Ms. Lorna Christie, Director Ms. Caroline C. Ortado Ethics and Consumer Affairs Funeral Service Consumer Administrator, Consumer Protection Bureau Direct Marketing Association Arbitration Program (FSCAP) Boat Owners Association (DMA) 1614 Central Street of the United States 6 East 43rd Street Evanston, IL 60201 New York, NY 10017-4646 1 (800) 662-7866 (toll free) (BOAT/U.S.) Third-party dispute resolution program 880 South Pickett Street (written complaints only) Membership: Members who market goods sponsored by the National Funeral Alexandria, VA 22304-0730 Directors Association. (703) 823-9550 and services directly to consumers using Consumer Protection Bureau serves as a direct mail, catalogs, telemarketing, magazine and newspaper ads, and Ms. Carole M. Rogin, President mediator in disputes between boat owners Market Development and the marine industry. BOAT/U.S. also broadcast advertising. works closely with the U.S. Coast Guard to Hearing Industries Association monitor safety defect problems. DMA operates the Mail Order Actio; ' ine, 1255 23rd Street, N.W. Mail Preference Servico and Telephone Washington, DC 20037-1174 Mr. Richard N. "Ned" Hopper Preference Service. (202) 833-1411 Membership: Companies engaged in the Director of Governmental Affairs For problems with a mail order company, manufacture and/or sale of electronic Carpet and Rug institute write: hearing aids, their components, parts and 1155 Connecticut Avenue, N.W., Suite 500 Mail Order Action Line related products and services on a national Washington, DC 20036 6 East 43rd Street basis. (written inquiries only) New York, NY 10017 Membership: Manufacturers of carpets, Home Owners Warranty rugs, bath mats and bedspreads; suppliers To remove your name from a direct mail list, Corporation of raw materials and services to the write: industry. Mall Preference Service (HOW) Operation Center P.O. Box 3861 P.O. Box 152087 Mr. Robert M. Fells, Assistant Secretary Grand Central Station Irving, TX 75015-2087 Cemetery Consumer New York, NY 10163 1 (800) 433-7657 (toll free) Service Council Third-party dispute resolution program for To remove your name from a telephone new homes built by HOW-member home P.O. Box 3574 builders. Washington, DC 20007 solicitation list, write: Telephone Preference Service (703) 379-6426 Ms. Jill A. Wolper, Manager 6 East 43rd Street Industry-sponsored dispute resolution Consumer Affairs and Education program. Other consumer information New York, NY 10017 about cemetery practices and rules Insurance Information Institute available on request. 110 William Street New York, NY 10038 1 (800) 942-4242 (toll free) National Insurance Consumer Helpline is a resource for consumers with automobile and home Insurance questions. The Helpline is open Monday through Friday from 8 am to 8 pm.
50 57 TRADE ASSOCIATION AND OTHER RESOLUTION PROGRAMS
National Headquarters National Association of Department of Consumer Affairs International Association for Personnel Consultants National Thrkey Federation Financial Planning 3133 Mt. Vernon Avenue 11319 Sunset Hills Road 2 Concourse Parkway, Suite 800 Alexandria, VA 22305 Reston, VA 22090-5205 Atlanta, GA 30328 (703) 684-0180 (written inquiries only) (404) 395-1605 Membership: Private employment Membership: Turkey growers, turkey Membership: Individuals involved in agencies. hatcheries, turkey breeders, processors, financial planning. marketers, and allied industry firms and Consumer Arbitration Center poultry distributors. Major Appliance Consumer National Association of Securities Dealers, Inc. Mr. Craig Halverson Action Panel (MACAP) Assistant Executive Director 20 North Wacker Drive 33 Whitehall Street, 10th Floor Chicago, IL 60606 New York, NY 10004 Photo Marketing Association (312) 984-5858 (212) 858-4000 3000 Picture Place 1 (SOO) 621-0477 (toll free) Third-party dispute resolution for Jackson, Ml 49201 Third-party dispute resolution program of complaints about over-the-counter stocks (written complaints only) the major appliance industry. and corporate bonds. Membership: Retailers of photo equipment, film and supplies; firms developing and Mr. John E. Dianis Accrediting Commission printing film. Executive Vice President National Association of Trade Mrs. Jane Meyer Monument Builders of and Technical Schools Director of Consumer Affairs North America 2251 Wisconsin Avenue, N.W. The Soap and Detergent 1740 Ridge Avenue Washington, DC 20007-4181 Evanston, IL 60201 (202) 333-1021 Association (708) 869-2031 (written inquiries only) 475 Park Avenue South Membership: Cemetery monument Membership: Private schools providing job New York, NY 10016 retailers, manufacturers and wholesalers; training. (212) 725-1262 bronze manufacturers and suppliers. Membership: Manufacturers of soap, Consumer brochures available on request. Mrs. Juanita Duggan detergents, fatty acids and glycerine; raw Government Affairs materials suppliers. Ms. Sharon Mc Hale National Food Processors Media Relations Coordinator/Consumer Association Tele-Consumer Hotline Affairs 1401 New York Avenue, N.W. 1910 K Street, NW., Suite 610 Mortgage Bankers Association Washington, DC 20005 Washington, D.C. 20006 of America (202) 639-5939 (202) 223 -4371 (voice/TDD) Membership: Commercial packers of such Provides information on special telephone 1125 15th Street, N.W., 7th Floor products and services for persons with Washington, DC 20005 food products as fruit, vegetables, meat, poultry, seafood, and canned, frozen, disabilities, selecting a long distance (202) 861-1929 company, money saving tips for people on Membership: Mortgage banking firms, dehydrated, pickled and other preserved food items. low income, reducing unsolicited phone commercial banks, life insurance calls, telemarketing fraud, dealing with the companies, title companies, and savings phone company and other issues. All and loan associations. Ms. Deb Deutsch Manager, Compliance telephone assistance and publications are free of charge, and Spanish-speaking National Advertising Division National Futures Association counselors are available. (NAD) 200 West Madison Street A Division of the Council of Better Chicago, IL 60606-3447 Ms. Diane Cardinale Business Bureaus, Inc. (312) 781-1410 Assistant Communications Director 1 (800) 621-3570 (toll free outside IL) 845 Third Avenue Toy Manufacturers of America Membership: Futures commission New York, NY 10022 merchants; commodity trading advisers; 200 Fifth Avenue, Room 740 (212) 754-1320 commodity pool operators; introducing New York, NY 10010 Program: Handles consumer complaints brokers; and brokers and associated (212) 675-1141 about the truth and accuracy of national individuals. Membership: American toy manufacturers advertising. Ms. Cindy Donahue Mr. Robert E. Whitley, President Mr. William Young, Director Assistant to Executive Director U.S. Tour Operators Association Consumer Affairs/Public Liaison (USTOA) National Association of National Home Study Council 1601 18th Street, N.W. 211 East 51st Street, Suite 12-B Home Builders Washington, DC 20009 New York, NY 10022 15th and M Streets, N.W. (written inquiries only) (212) 944-5727 Washington, DC 20005 Membership: Home study Membership: Wholesale tour operators, (202) 822-0409 (correspondence) schools. common carriers, suppliers and providers 1(800) 368-5242 (toll free outside D.C.) of travel services. Membership: Single and multi-family home National Tire Dealers and builders, commercial builders and others associated with the building industry. 11( readers Association 1250 Eye Street, N.W., Suite 400 Washington, DC 20005 (202) 789-2300 1(800) 876-8372 (toll free) Membership: Independent tire dealers and retreaders.
58 51 State, County and City Government Consumer Protection Offices
City and county consumer offices can be helpful becauseoffice in the state where you made the purchase. When you they are easy to contact and are familiar with local businesses contact any local or state consumer office, be sure to have and laws. Some will investigate and help resolve consumerhandy copies of your sales receipts, other sales documents complaints. If there is no local consumer office in your area, and all correspondence with the company. contact a state consumer office. State consumer offices are To save time, try to contact the office by telephone before set up differently across the nation. Some states have a sending a written complaint. Most consumer affairs offices separate department of consumer affairs, while others havethat handle complaints have special forms or other a consumer affairs office as part of the governor's or attorneyrequirements for filing complaints. general's office. These offices will help or refer you to the This list is arranged in alphabetical order by state name. proper agency. The state name, city name, and any toll-free "800" and TOD If you have a consumer problem with a business outside numbers are printed in bold type. the state where you live, you should contact the consumer
Alabama Mr. Alan Polley, County Attorney Mr. Roy Mendoza, County Attorney Pinal County Attorney's Office State Office Cochise County Attorney's Office P.O. Box 887 Mr. Dennis Wright, Director P.O. Drawer CA Florence, AZ 85232 Consumer Protection Division Bisbee, AZ 85603 (602) 868-5801 Office of Attorney General (602) 432-9377 11 South Union Street Mr. Jose L. Machado, County Attorney Montgomery, AL 36130 Mr. John Verkamp, County Attorney Santa Cruz County Attorney's Office (205) 242-7334 Coconino County Attorney's Office 2100 N. Congress Drive, Suite 201 1 (800) 392-5658 (toll free in AL) Coconino County Courthouse 100 East Birch Nogales, AZ 85621 Alaska Flagstaff, AZ 86001 (602) 281-4966 (602) 779-6518 The Consumer Protection Section in the Mr. Charles Hastings, County Attorney Office of the Attorney General has been Mr. Joe Albo, Jr., County Attorney Yavapai County Attorney's Office closed. Consumers with complaints are Gila County Attorney's Office Yavapai County Courthouse being referred to the Better Business 1400 East Ash Street Prescott, AZ 86301 Bureau (see page 45), small claims court Globe, AZ 85501 (602) 771-3344 and private attorneys. (602) 425-3231 Mr. David S. Ellsworth, County Attorney American Samoa Mr. Paul H. Mc Culler, County Attorney Yuma County Attorney's Office Mr. Tauivi Tuinei Graham County Attorney's Office 168 South Second Avenue Assistant Attorney General Graham County Courthouse Yuma, AZ 85364 Consumer Protection Bureau 800 West Main (602) 329-2270 PO. Box 7 Safford, AZ 85546 Pago Pago, AS 96799 (602) 428-3620 City Office 011 (684) 633-4163 Mr. Ronald M. Detrick 011 (684) 633-4164 Mr. Charles E. Fletcher, County Attorney Supervising Attorney Greenlee County Attorney's Office Consumer Affairs Division Arizona P.O. Box 1387 Tucson City Attorney's Office State Offices Clifton, AZ 85533 110 East Pennington Street, 2nd Floor Ms. H. Leslie Hall, Chief Counsel (602) 865-3842 P.O. Box 27210 Consumer Protection llicson, AZ 85726-7210 Office of the Attorney General Mr. Steven P. Suskin, County Attorney (602) 791-4886 1275 West Washington Street, Room 259 La Paz County Attorney's Office Phoenix, AZ 85007 1200 Arizona Avenue Arkansas (602) 542-3702 P.O. Box 709 State Office (602) 542-5763 Parker, AZ 85344 Mr. Royce Griffin, Director (consumer information and complaints) (602) 669-6118 Consumer Protection Division 1 (800) 352-8431 (toll free in AZ) Office of Attorney General Mr. William Ekstrom, County Attorney 200 Tower Building Ms. Noreen Matts Mohave County Attorney's Office 323 Center Street Assistant Attorney General 315 North Altn Street Little Rock, AR 72201 Consumer Protection Kingman, AZ 86401 (501) 882-2341 (voiceiTDD) Office of the Attorney General (602) 753-0719 1 (80O) 482-8982 402 West Congress Street, Suite 315 (toll free voice/TDD in AR) Anson, AZ 85701 Mr. Melvin Bowers, County Attorney (602) 628-6504 Navajo County Attorney's Office California Governmental Complex State Offices County Offices Holbrook, AZ 86025 Mr. James Conran, Director Mr. Stephen Udall, County Attorney (602) 524-6161 California Department of Consumer Affairs Apache County Attorney's Office 400 R Street, Suits 1040 P.O. Box 637 Mr. Stephen D. Neely, County Attorney Sacramento, CA 95814 St. Johns, AZ 85936 Pima County Attorney's Office (916) 445-0660 (complaint assistance) (602) 337-4364, ext. 240 1400 Great American Tower (916) 445-1254 (consumer information) 32 North Stone (918) 522-1700 (TDD) llicson, AZ 85701 1(800) 344-9940 (toll free in CA) (602) 740-5733 59 52 STATE, COUNTY AND CITY GOVERNMENT CONSUMERPROTECTION OFFICES
Mr. Robert H. Perez, Attorney Office of Attorney General Mr. Robert Nichols Deputy District Attorney Consumer and Environmental Public Inquiry Unit Protection Unit P.O. Box 944255 Consumer Protection Division Marin County District Attorney's Office San Francisco County District Attorney's Office Sacramento, CA 94244-2550 732 Brannan Street (916) 322-3360 Hall of Justice, Room 183 San Rafael, CA 94903 San Francisco, CA 94103 1(900) 952-5225 (toll free in CA) (415) 552-6400 (public inquiries) 1(900) 952 -5549 (toll free TDD in CA) (415) 499-6450 (415) 553-1814 (complaints) Ms. Susan Massini, District Attorney Bureau of Automotive Repair Mr. Stephen Taylor, Deputy District Attorney California Department of Consumer Affairs Mendocino County District Attorney's Office P.O. Box 1000 Consumer and Busiiess Affairs Division 10240 Systems Parkway San Joaquin County District Attorney's Office Sacramento, CA 95827 Ukiah, CA 95482 (707) 463-4211 222 East Weber, Room 202 (916) 366-5100 P.O. Box 990 1 (800) 952-5210 Stockton, CA 95202 (toll free in CAauto repair only) Ms. Candice Chin, Coordinator Monterey County Office of (209) 468-2419 County Offices Consumer Affairs PO. Box 1369 Ms. Leigh Lawrence Ms. Lorraine K. Provost Director, Economic Crime Unit Coordinator Salinas, CA 93902 (408) 755-5073 Consumer Fraud Department Alameda County Consumer Affairs County Government Center Commission 1050 Monterey Street, Room 235 4400 MacArthur Boulevard Mr. Daryl A. Roberts Deputy District Attorney San Luis Obispo, CA 93408 Oakland, CA 94619 (805) 549-5800 (415) 530-8682 Consumer Affairs Division Napa County District Attorney's Office Mr. John E. Wilson, Deputy in Charge Mr. Gary Yancey, District Attorney 931 Parkway Mall P.O. Box 720 Consumer Fraud and Environmental Contra Costa County Protection Unit District Attorneys Office Naps, CA 94559 (707) 253-4059 San Mateo County District Attorney's Office 725 Court Street, 4th Floor 401 Marshall Street P.O. Box 670 Hall of Justice and Records Martinez, CA 94553 Mr. Guy Ormes Deputy District Attorney in Charge Redwood City, CA 94063 (415) 646-4500 Major Fraud Unit (415) 363-4656 Mr. Alan Yengoyan Orange County District Attorneys Office 801 Civic Center Drive West, Suite 120 Mr. Alan Kaplan, Deputy District Attorney Senior Deputy District Attorney Consumer Protection Unit Business Affairs Santa Ana, CA 92701 (714) 541-7600 Santa Barbara County District Attorneys Office Fresno County District Attorney's Office 1105 Santa Barbara Street 2220 Tulare Street, Suite 1000 Mr. Christopher P Kralick Santa Barbara, CA 93101 Fresno, CA 93721 (805) 568-2300 (209) 488-3158 Deputy District Attorney in Charge Consumer and Environmental Protection Unit Mr. Albert C. Bender Mr. Edward R. Jage is, District Attorney Deputy District Attorney Consumer and Major Business Orange County District Attorney's Office 801 Civic Center Drive West, Suite 120 Consumer Fraud Unit Fraud Section Santa Clara County District Attorneys Kern County District Attorney's Office Santa Ana, CA 92702-0808 (714) 541-7600 Office 1215 Truxtun Avenue 70 West Hedding Street, West Wing Bakersfield, CA 93301 San Jose, CA 95110 (805) 861-2421 Mr. Paul Zellerbach Deputy District Attorney (408) 299-7400 Economic Crime Division Mr. Pastor Herrera, Jr., Director Mr. Lawrence R. Sheehan, Director Los Angeles County Department of Riverside County District Attorney's Office 4075 Main Street Santa Clara County Department of Consumer Affairs Consumer Affairs 500 West Temple Street, Room B-96 Riverside, CA 92501 (714) 275-5400 2175 The Alameda Los Angeles, CA 90012 San Jose, CA 95126 (213) 974-1452 Mr. M. Scott Prentice (408) 299-4211 Ms. Betty Times, Director Supervising Deputy District Attorney Consumer and Environmental Ms. Robin McFarland Gysin Citizens Service Office Ms. Gloria Lorenzo Marin County Mediation Services Protection Division Sacramento County District Attorney's Office Coordinators, Division of Consumer Affairs Marin County Civic Center, Room 412 Santa Cruz County District Attorney's Office P.O. Box 749 San Rafael, CA 94903 701 Ocean Street, Room 200 (415) 499-6190 Sacramento, CA 95812-0749 (916) 440-6174 Santa Cruz, CA 95060 (408) 425-2054 ME Jerry Herman, District Attorney Mr. Anthony Samson, Director Marin County District Attorney's Office Mc William Atkinson Marin County Civic Center, Room 155 Consumer Fraud Division San Diego County District Attorney's Office Deputy District Attorney San Rafael, CA 94903 Consumer Affairs Unit (415) 499-6482 PO. Box X-1011 San Diego, CA 92112 Solano County District Attorney's Office (619) 531-3507 (fraud complaint line) 600 Union Avenue (8:30 a.m.-11:30 a.m.; leave message at Fairfield, CA 94533 other times) (707) 421-6860
60 53 STATE, COUNTY AND CITY GOVERNMENT CONSUMERPROTECTtON OFFICES
Mr. Thomas Quinlan Ms. Clair Villano, Executive Director Mr. Stuart Drowos, Deputy Attorney Deputy District Attorney Denver County District Attorney's General Consumer Fraud Unit Consumer Fraud Office for Economic Crime and Consumer Stanislaus County District Attorney's Office 303 West Colfax Avenue, Suite 1300 Protection PO. Box 442 Denver, CO 80204 Office of Attorney General Modesto, CA 95353 (303) 640-3555 (inquiries) 820 North French Street (209) 571-5550 (303) 640-3557 (complaints) Wilmington, DE 19801 (302) 577-3250 Mr. Greg Brose, Deputy District Attorney Mr. David Zook Consumer and Environmental Chief Deputy District Attorney District of Columbia Protection Division Economic Crime Division Mr. Aubrey Edwards, Director Ventura County District Attorney's Office El Paso and Teller Counties District Department of Consumer and 800 South Victoria Avenue Attorney's Office Regulatory Affairs Wntura, CA 93009 326 South Tejon (805) 654-3110 614 H Street, N.W. Colorado Springs, CO 80903-2083 Washington, DC 20001 (719) 520-6002 Mr. Mark Jerome Jones (202) 727-7080 Supervising Deputy District Attorney Mr. Gus Sandstrom, District Attorney Special Services Unit Pueblo County District Attorney's Office Florida Consumer/Environmental Courthouse State Offices Yo lo County District Attorney's Office 215 West Tenth Street Ms. Barbara Edwards, Assistant Director P.O. Box 245 Pueblo, CO 81003 Department of Agriculture and Woodland, CA 95695 (719) 546-6030 Consumer Services (916) 666-8424 Division of Consumer Services Mr. A.M. Dominguez, Jr., District Attorney 218 Mayo Building City Offices Mr. Tony Molocznik Tallahassee, FL 32399 Ms. Sue Frauens Consumer Fraud Investigator (904) 488-2226 Supervising Deputy City Attorney Weld County District Attorney's 1 (SOO) 342 -2176 Consumer Protection Division Consumer Office (toll free TDD in FL) Los Angeles City Attorney's Office PO. Box 1167 1 (800) 327-3382 200 North Main Street Greeley, CO 80632 (toll free information and education in FL) 1600 City Hall East (303) 356-4000 ext. 4735 1 (800) 321-5366 Los Angeles, CA 90012 (toll free lemon law in FL) (213) 485-4515 Connecticut Mr. Jack A. Norris, Jr., Chief State Offices Ms. Teresa Bransfield Consumer Litigation Section Consumer Affairs Specialist Ms. Gloria Schaffer, Commissioner The Capitol Consumer Division Department of Consumer Protection Tallahassee, FL 32399-1050 Santa Monica City Attorney's Office State Office Building (904) 488-9105 1685 Main Street, Room 310 165 Capitol Avenue Hartford, CT 06106 Santa Monica, CA 90401 Mr. Richard Scott, Chief (203) 566-4999 (213) 458-8336 Consumer Division 1 (800) 842-2649 (toll free in CT) Office of Attorney General Colorado 4000 Hollywood Boulevard Mr. Robert M. Langer Suite 505 South State Offices Assistant Attorney General Consumer Protection Unit Hollywood, FL 33021 Antitrust/Consumer Protection (305) 985-4780 Office of Attorney General Office of Attorney General 110 16th Street, 10th Floor 110 Sherman Street County Offices Denver, CO 80202 Hartford, CT 06105 Mr. Stanley A. Kaufman, Director (303) 620-4500 (203) 566-5374 Broward County Consumer Affairs Division Ms. Helen Davis City Office 115 South Andrews Avenue, Room 119 Consumer and Food Specialist Fort Lauderdale, FL 33301 Mr. Guy Tommasi, Director (305) 765-5355 Department of Agriculture Middletown Office of Consumer Protection 700 Kipling Street, Suite 4000 City Hall Mr. Leonard Elias, Consumer Advocate Lakewood, CO 80215-5894 Middletown, CT 06457 Metropolitan Dade County (303) 239-4114 (203) 344-3492 Consumer Protection Division 140 West Flagler Street, Suite 902 County Offices Delaware Mr. Victor Reichman, District Attorney Miami, FL 33130 Archuleta, La Plata and San Juan Counties State Offices (305) 375-4222 District Attorney's Office Mr. Donald E. Williams, Director PO. Drawer 3455 Division of Consumer Affairs Mr. Frederic A. Kerstein, Chief Durango, CO 81302 Department of Community Affairs Dade County Economic Crime Unit (303) 247-8850 820 North French Street, 4th Floor Office of State Attorney Wilmington, DE 19801 1489 N.W. 13th Terrace, Room 600 Mr. Alex Hunter, District Attorney (302) 577-3250 Miami, FL 33125 (305) 324-3030 Boulder County District Attorney's Office P.O. Box 471 Boulder, CO 80306 Mr. Henry Huerta, Manager (303) 441-3700 Hillsborough County Department of Consumer Affairs 412 East Madison Street, Room 1001 limps, FL 33802 (813) 272-6750
54 6 STATE, COUNTY AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES
Mr. Larry F. Blalock, Chief Hawaii Ms. Elaine Hirsch, Director Orange County Consumer Fraud Unit State Offices Department of Citizen Rights 250 North Orange Avenue Mr. Philip Doi, Director 100 West Randolph, 13th Floor PO. Box 1673 Office of Consumer Protection Chicago, IL 60601 Orlando, FL 32802 Department of Commerce and (312) 814-3289 (407) 836-2490 Consumer Affairs (312) 814-7123 (TDD) 828 Fort St. Mall, Suite 600B Citizens Intake P.O. Box 3767 Regional Offices Palm Beach County Honolulu, HI 96812-3767 Mr. Anthony Dyhrkopp Office of State Attorney (808) 586-2630 Assistant Attorney General PO. Drawer 2905 Carbondale Regional Office West Palm Beach, FL 33402 Mr. Gene Murayama, Investigator Office of Attorney General (407) 355-3560 Office of Consumer Protection 626A East Walnut Street Department of Commerce and Carbondale, IL 62901 Mr. Lawrence Breeden, Director Consumer Affairs (618) 457-3505 Palm Beach County Department of 75 Aupunl Street (618) 457-4421 (TDD) Consumer Affairs Hilo, HI 96720 3111 S. Dixie Highway, Suite 128 (808) 933-4433 Ms. Regina Haasis West Palm Beech, FL 33405 Assistant Attorney General (407) 355-2670 Mr. Glenn Ikemoto, Investigator Champaign Regional Office Office of Consumer Protection 34 East Main Street Mr. Alfred J. Cortis, Administrator Department of Commerce and Champaign, IL 61820 Pasco County Consumer Affairs Division Consumer Affairs (217) 333-7691 (voicelTDD) 7530 Little Road 3060 Eiwa Street New Port Richey, FL 34654 Lihuo, HI 96766 Ms. Agather McKee' (813) 847-8110 (808) 241-3365 Assistant Attorney General East St. Louis Regional Office Mr. William H. Richards, Director Mr. James E. Radford, Investigator Office of Attorney General Pinellas County Office of Consumer Affairs Office of Consumer Protection 8712 State Street P.O. Box 17268 Department of Commerce and East St. Louts, IL 62203 Clearwater, FL 34622-0268 Consumer Affairs (618) 398-1006 (813) 530-6200 54 High Street (618) 398-1009 (TDD) P.O. Box 3767 City Offices Honolulu, HI 96812 Mr. Dennis Orsey Ms. Rachel Marcus-Hendry (808) 586-2630 Assistant Attorney General Chief of Consumer Affairs Granite City Regional Office City of Jacksonville Office of Attorney General Division of Consumer Affairs Idaho 1314 Niedringhaus 421 W. Church Street, Suite 404 State Office Granite City, IL 62040 JOCICIOIW1110,FL 32202 Mr. Brett De Lange (618) 877-0404 (904) 630-3667 Deputy Attorney General Office of the Attorney General Mr. Tony L. Brasel MEAl Dezure, Chairman Consumer Protection Unit Assistant Attorney General Lauderhill Consumer Protection Board Statehouse, Room 113A Kankakee Regional Office 1176 N.W. 42nd Way Bole*, ID 83720-1000 Office of Attorney General Lauderhill, FL 33313 (208) 334-2424 1012 North 5th Avenue (305) 321-2450 1 (800) 432-3545 Kankakee, IL 60901 (toll free in ID) (815) 935-8500 Mr. Fred Adler, Chairman Tamarac Board of Consumer Affairs Illinois Ms. Cynthia Tracy 7525 NW. 88th Avenue State Offices Assistant Attorney General Tamarac, FL 33321 Ms. Drirxia L. O'Connor, Director LaSalle Regional Office (305) 722-5900, ext. 389 Governors Office of Citizens Assistance Office of Attorney General (Tuesday, Wednesday and Thursday-10 222 South College 1222 Shooting Park Rd., Suite 106 a.m. to Noon) Springfield, IL 62706 Peru, IL 61354 (217) 782-0244 (815) 224-4861 Georgia 1 (800) 642-3112 (815) 224-4864 (TDD) State Office (toll free in IL) Mr. Barry W. Reid, Administrator Mt. Vernon Regional Office Governors Office of Consumer Affairs Ms. Sally Saltzberg, Chief Office of Attorney General 2 Martin Luther King, Jr. Drive, S.E. Consumer Protection Division 3405 Broadway Plaza LevelEast Tower Office of Attorney General Mt. Vernon, IL 62864 Atlanta, GA 30334 100 West Randolph, 12th Floor (618) 242-8200 (voicelTDD) (404) 651-8600 Chicago, IL 60601 (404) 656-3790 (312) 814-3580 1 (800) 1169-1123 (toll free in GA) (312) 793 -2852 (TDD)
62 55 STATE, COUNTY AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES
Ms. Dianna Zimmerman Mr. William Heine, State's Attorney City Office Assistant Attorney General Madison County Office of States Attorney Mr. Robert McCrady, Director Peoria Regional Office 325 E. Vandalia Gary Office of Consumer Affairs Office of Attorney General Edwardsville, IL 62025 Annex East 323 Main Street (618) 692-6280 1100 Massachusetts Street Peoria, IL 61602 Gary, IN 46407 (309)671-3191 Mr. Floyd Atkinson, Director (219) 886 -0145 (309)671-3089 (TDD) Consumer Protection Division Rock Island County Iowa Quincy Regional Office State's Attorney's Office State Office Office of Attorney General County Courthouse Mr. Steve St. Clair 523 Main Street Rock Island, IL 61201 Assistant Attorney Genera! Quincy, IL 62301 (309) 786-4451, ext. :29 Consumer Protection Division (217) 223-2221 (voice/TOD) Office of Attorney General City Offices 1300 East Walnut Street, 2nd Floor Mr. Joseph Bruscato Ms. Mary Runion, Consumer Fraud Des Moines, IA 50319 Assistant Attorney General Wheeling Township (515) 281-5926 Rockford Regional Office 1616 North Arlington Heights Road Office of Attorney General Arlington Heights, IL 60004 119 North Church Street (708) 259-7730 (Wednesdays only) Kansas Rockford, IL 61101 State Office (815) 987-7580 Ms. Caroline 0. Shoenberger Mr. Daniel P. Kolditz (815) 987-7579 (TDD) Commissioner Deputy Attorney General Chicago Department of Consumer Protection Division Mr. Herbert S. Schultz, Jr. Consumer Services Office of Attorney General Assistant Attorney General 121 North LaSalle Street, Room 808 301 West 10th Rock Island Regional Office Chicago, IL 60602 Kansas Judicial Center Office of Attorney General (312) 744-4090 Topeka, KS 66612-1597 1614 2nd Avenue (312) 744-9385 (TDD) (913) 296-3751 Rock Island, IL 61201 1(800) 432-2310 (toll free in KS) (309) 793-0950 Mr. Robert E. Hinde, Administrator (309) 793-0956 (TDD) Des Plaines Consumer Protection County Offices Commission Mr. Roger A. Nordeen, Head Ms. Deborah Hagan 1420 Miner Street Consumer Fraud Division Assistant Attorney General and Chief Des Plaines, IL 60016 Johnson County District Attorney's Office Consumer Protection Division (708)391-5363 Johnson County Courthouse Office of Attorney General P.O. Box 728 500 South Second Street Indiana Olathe, KS 66061 (913) 782-5000 Springfield, IL 62706 State Office (217) 782-9011 Mr. David A. Miller 1 (800) 252-8666 (toll free in IL) Mr. Richard L. Schodorf, Chief Attorney Chief Counsel and Director Consumer Fraud and Economic Consumer Protection Division Crime Division Ms. Elizabeth Foran Office of Attorney General Assistant Attorney General Sedgwick County District Attorney's Office 219 State House Sedgwick County Courthouse Waukegan Regional Office Indianapolis, IN 46204 Office of Attorney General Wichita, KS 67203 (317) 232-6330 (316) 268-7921 12 South County Street 1(800) 382-5516 (toll free in IN) Waukegan, IL 60085 Mr. James J. Welch (708) 336 -2207 County Offices (708) 336-2374 (TDD) Assistant District Attorney Ms. Gail Barus, Director Shawnee County District Attorney's Office Consumer Protection Division Shawnee County Courthouse, Room 212 Mr. Michael Pasko Lake County Prosecutors Office Assistant Attorney General Topeka, KS 66603-3922 2293 North Main Street (913) 291-4330 West Frankfort Regional Office Crown Point, IN 46307 Office of Attorney General (219) 755-3720 222 East Main Street City Office Mr. Brenden Long West Frankfort, IL 62896 Mr. Jeffrey Modisett (618) 937 -6453 Assistant City Attorney Marion County Prosecuting Attorney Topeka Consumer Protection Division 560 City-County Building City Attorney's Office Ms. Colleen McLaughlin 200 East Washington Street Assistant Attorney General 215 East Seventh Street Indianapolis, IN 46204-3363 Topeka, KS 66603 West Chicago Regional Office (317) 236-3522 Office of Attorney General (913) 295-3883 122A County Farm Road Mr. Stanley Levco Wheaton, IL 60187 Vanderburgh County Prosecuting Attorney (708) 653-5060 (voice/TDD) 108 Administration Building Kentucky Civic Center Complex State Offices County Offices Evansville, IN 47708 Ms. Nora K. McCormick, Director Mr. Allen Reissman, Supervisor (812) 426-5150 Consumer Protection Division Consumer Fraud Division-303 Office of Attorney General Cook County Office of State's Attorney 209 Saint Clair Street 303 Daley Center Frankfort, KY 40801-1875 Chicago, IL 60602 (502) 564-2200 (312) 443-4600 1(800) 432-9257 (toil free in KY) 63 56 STATE, COUNTY AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES
Mr. Robert L. Winlock, Administrator Ms. Emalu Myer County Offices Consumer Protection Division Consumer Affairs Specialist Ms. Margaret Platek, Complaint Supervisor Office of Attorney General Eastern Shore Branch Moe Consumer Fraud Prevention 107 S. 4th Street Consumer Protection Division Franklin County District Attorney's Office Louisville, KY 40202 Office of Attorney General 238 Main Street (502) 588-3262 Salisbury District Court/Multi-service Center Greenfield, MA 01301 1 (800) 432-9257 (toll free in KY) 201 Baptist Street, Suite 30 (413) 774-5102 Salisbury, MD 21801-4976 Louisiana (301) 543-6620 Ms. Susan Grant, Director Consumer Fraud Prevention State Office Mr. Larry Munson, Director Hampshire County District Attorney's Office Ms. Mary H. Travis, Chief Western Maryland Branch Office 1 Court Square Consumer Protection Section Consumer Protection Division Northhampton, MA 01060 Office of Attorney General Office of Attorney General (413) 586-9225 State Capitol Building 138 East Antietam Street, Suite 210 P.O. Box 94005 Hagerstown, MD 21740-5684 Ms. Beverly J. Twine, Director Baton Rouge, LA 70804-9005 (301) 791-4780 Consumer Council of Worcester County (504) 342-7373 340 Main Street, Room 370 County Offices Worcester, MA 01608-1690 County Office Mr. Stephen D. Hannan, Administrator (508) 754-7420 (9:30 a.m.-4 p.m.) Sgt. Albert H. Olsen, Chief Howard County Office of Consumer Affairs Consumer Protection Division 9250 Rumsey Rd. City Offices Jefferson Parish District Attorney's Office Columbia, MD 21045 Ms. Diane J. Modica, Commissioner 200 Huey P. Long Avenue (301) 313-7220 Mayors Office of Consumer Affairs Gretna, LA 70053 (301) 313-7201,2323 (TDD) and Licensing (504) 364-3644 Boston City Halt, Room 613 Ms. Barbara B. Gregg, Executive Director Boston, MA 02201 Maine Montgomery County Office (617) 725-3320 State Offices of Consumer Affairs Mr. William N. Lund 100 Maryland Avenue, 3rd Floor Ms. Jean Courtney, Director Superintendent Rockville, MD 20850 Consumer Information Center Bureau of Consumer Credit Protection (301) 217 -7373 Springfield Action Commission State House Station No. 35 P.O. Box 1449 Main Office Augusta, ME 04333-0035 Ms. Michelle Tucker Rozner Springfield, MA 01101 (207) 582-8718 Executive Director (413) 737-4376 1 (800) 332 -8529 (toll free) Prince Georges County (Hampton and Hampshire Counties) Office of Citizen and Consumer Affairs Mr. Stephen Wessler, Chief 9201 Basil Court Michigan Landover, MD 20785 Consumer and Antitrust Division State Offices (301) 952 -4700 Office of Attorney General Mr. Frederick H. Hoffecker (301) 925-5187 (TDD) State House Station No. 6 Assistant in Charge Augusta, ME 04333 Consumer Protection Division (207) 289-3716 (9 a.m.-1 p.m.) Massachusetts Office of Attorney General State Offices P.O. Box 30213 Maryland Mr. Robert Sherman, Chief Lansing, MI 48909 State Offices Consumer Protection Division (517) 373-1140 Mr. William Leibovici, Chief Department of Attorney General Consumer Protection Division 131 Tremont Street Mr. Kent Wilcox, Executive Director Office of Attorney General Boston, MA 02111 Michigan Consumers Council 200 St. Paul Place (617) 727-8400 414 Hollister Building Baltimore, MD 21202-2021 (information and referral to local consumer 106 West Allegan Street (301) 528-8662 (9 a.m.-3 p.m.) offices that work in conjunction with the Lansing, MI 48933 (301) 576-6372 (TDD in Baltimore area) Department of Attorney General) (517)373-0947 (301) 565-0451 (TDD in DC metro area) (517) 373 -0701 (TDD) 1 (800)969-5766 (toll free) Ms. Gloria Cordes Larson, Secretary Executive Office of Consumer Affairs Mc Rodger James, Acting Director Mr. Ronald E. Forbes, Director and Business Regulation Bureau of Automotive Regulation Licensing & Consumer Services One Ashburton Place, Room 1411 Michigan Department of State Motor Vehicle Administration Boston, MA 02108 Lansing, MI 48918 6601 Ritchie Highway, N.E. (617) 727-7780 (517) 373 -7858 Glen Bumf*, MD 21062 (information and referral only) 1(800) 292-4204 (toll free in MI) (301) 768-7420 Mr. Carmen Picknally County Offices Managing Attorney Mc George Mullison, Prosecuting Attorney Western Massachusetts Consumer Bay County Consumer Protection Unit Protection Division Bay County Building Department of Attorney General Bay City, MI 48708 -5994 436 Dwight Street (517) 893-3594 Springfield, MA 01103 (413) 784-1240
64 57 STATE, COUNTY AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES
Ms. Margaret DeMuynck, Director Ms. Mettle T. Stevens County Office Consumer Protection Department Consumer Counselor Mr. John Long, Investigator Macomb County Gulf Coast Regional Office Consumer Fraud Division Office of the Prosecuting Attorney of the Attorney General Washoe County District Attorney's Office Macomb Court Building, 6th Floor P.O. Box 1411 P.O. Box 11130 Mt. Clemens, MI 48043 Biloxi, MS 39533 Reno, NV 89520 (313) 469-5350 (601) 436-6000 (702) 328-3456 Ms. Char leen Berets, Director Missouri New Hampshire Washtenaw County Consumer Services State Offices State Office 4133 Washtenaw Street Office of the Attorney General Chief P.O. Box 8645 Consumer Complaints or Problems Consumer Protection and Antitrust Bureau Ann Arbor, MI 48107-8645 P.O. Box 899 Office of Attorney General (313) 971-6054 Jefferson City, MO 65102 State House Annex (314) 751-3321 Concord, NH 03301 City Office 1 (800) 392-8222 (toll free in MO) (603) 271-3641 Ms. Esther K. Shapiro, Director City of Detroit Mr. Henry Herschel, Chief Counsel Department of Consumer Affairs New Jersey 1600 Cadillac Tower Trade Offense Division Office of Attorney General State Offices Detroit, MI 48226 Ms. Patricia A. Royer, Director (313) 224-3508 P.O. Box 899 Jefferson City, MO 65102 Division of Consumer Affairs (314) 751-3321 P.O. Box 45027 Newark, NJ 07101 Minnesota 1 (800) 392-8222 (toll free in MO) (201) 648-4010 State Offices Mr. Curt Loewe, Director Montana Mr. Wilfredo Caraballo, Commissioner Office of Consumer Services Department of the Public Advocate Office of Attorney General State Office Consumer Affairs Unit CN 850, Justice Complex 117 University Avenue Department of Commerce fronton, NJ 08625 St. Paul, MN 55155 1424 Ninth Avenue (609) 292-7087 (612) 296-2331 Helena, MT 59620 1 (800) 792 -8800 (toll free in NJ) Consumer Services Division (406) 444-4312 Ms. Cindy K. Miller Office of Attorney General Nebraska Deputy Attorney General 320 West Second Street New Jersey Division of Law Duluth, MN 55802 State Office 1207 Raymond Boulevard (218) 723-4891 Mr. Paul N. Potadle P.O. Box 45029 Assistant Attorney General Newark, NJ 07101 County Office Consumer Protection Division (201) 648-7579 Ms. Kate McPherson Department of Justice Citizen Protection Unit 2115 State Capitol County Offices Hennepin County Attorney's Office P.O. Box 98920 Mr. William H. Ross III, Director C2000 County Government Center Lincoln, NE 68509 Atlantic County Consumer Affairs Minneapolis, MN 55487 (402) 471-2682 1333 Atlantic Avenue, 8th Floor (612) 348-4528 Atlantic City, NJ 08401 County Office (609) 345-6700 City Office Mr. James Jansen Mr. James Moncur, Director Douglas County Attorney Mary E. Courtney, Director Consumer Affairs Division County Attorney's Office Bergen County Division Minneapolis Department of 428 Hall of Justice of Consumer Affairs Licenses & Consumer Services 17th and Farnam 21 Main Street, Room 101-E One C City Hall Omaha, NE 48183 Hackensack, NJ 07601-7000 Minneapolis, MN 55415 (402) 444-7040 (201) 646-2650 (612) 348-2080 Nevada Mrs. Renee L. Borstad, Director Mississippi State Offices Burlington County Office StateOffices Mr. Myram Borders of Consumer Affairs Mr. Trey Bobinger Commissioner of Consumer Affairs 49 Rancocas Road Special Assistant Attorney General Department of Commerce Mount Holly, NJ 08060 Chief, Consumer Protection Division State Mail Room Complex (609) 265-5054 Office of Attorney General Las %%gas, NV 89158 P.O. Box 22947 (702) 486-7355 Ms. Patricia M. Tuck, Director Jackson, MS 39225-2947 1 (800) 992-0900 (toll free in NV) Camden County Office of Consumer Affairs (601) 354-6018 1800 Pavilion West Mr. Ray Trease, Consumer Services Officer 2101 Ferry Avenue, Suite 609 Mr. Joe B. Hardy, Director Consumer Affairs Division Camden, NJ 08104 Regulatory Services Department of Commerce (609) 757-8397 Department of Agriculture and Commerce 4600 Kietzke Lane, M-245 500 Greymont Avenue Reno, NV 89502 Mr. Mark Diederich, Director PO. Box 1609 (702) 688-1800 Cape May County Consumer Affairs Jackson, MS 39215 1 (800) 992-0900 (toll free in NV) DN-310, Central Mail Room (601) 354-7063 Cape May Court House Cape May Court House, NJ 08210 (609) 465-1076
58 65 STATE, COUNTY AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES
Mr. Louis G. Moreno, Director Ms. Ruth A. Hotz Ms. Genevieve Ross, Director Cumberland County Department of Somerset County Consumer Affairs Middlesex Borough Consumer Affairs Consumer Affairs and Weights County Administration Building 1200 Mountain Avenue and Measures P.O. Box 3000 Mkidieeex, NJ 08846 788 East Commerce Street Somerville, NJ 08876 (908) 356-8090 Bridgeton, NJ 08302 (908) 231-7000, ext. 7400 (609) 453-2202 Ms. Mildred Pastore, Director Mrs. 011ie Jones, Office Manager Mountainside Consumer Affairs Director Union County Consumer Affairs 1455 Coles Avenue Essex County Consumer Services 300 North Avenue East Mountainside, NJ 07092 15 Southmunn Avenue, 2nd Floor P.O. Box 186 (908) 232-6600 East Orange, NJ 07018 Westfield, NJ 07091 (201) 678-8071 (201) 654-9840 Mr. Max Moses (201) 678-8928 Department of Community Services Ms. Barbara McHenry, Director Municipal Building Mr. Edward McGoldrick, Director Warren County Consumer Affairs North Bergen, NJ 07047 Gloucester County Consumer Affairs Dumont Administration Bldg., Route 519 (201) 330-7292,91 152 North Broad Street Bolvedenr, NJ 07823 Woodbury, NJ 08096 (908) 475 -6500 Ms. Annmarie Nicolette, Director (609) 853-3349 Nutley Consumer Affairs (609) 848 -6616 (TDD) City Offices City Hall Ms. Lorraine Sudia, Director 228 Chestnut Street Ms. Barbara Donnelly, Director Brick Consumer Affairs Nutley, NJ 07110 Hudson County Division Municipal Building (201) 284-4936 of Consumer Affairs 401 Chambers Bridge Road 595 Newark Avenue Brick, NJ 08723 Ms. Beth Jenkins, Director Jersey City, NJ 07306 (908) 477-3000, ext. 296 Parsippany Consumer Affairs (201) 795-6295 Municipal Building, Room 101 Mr. Lawrence A. Eleuteri, Director 1001 Parsippany Boulevard Ms. Helen Mataka, Director Cinnaminson Consumer Affairs Parsippany, NJ 07054 Hunterdon County Consumer Affairs Municipal Building (201) 263-7011 PO. Box 283 1621 Riverton Road Lebanon, NJ 08833 Cinnaminson, NJ 08077 Ms. Maria Jimenez, Director (908) 236-2249 (609) 829-6000 Perth Amboy Consumer Affairs City Hall Ms. Donna Giovannetti, Division Chief Ms. Theresa Ward, Director 260 High Street Mercer County Consumer Affairs Clark Consumer Affairs Perth Amboy, NJ 08861 640 South Broad Street, Room 229 430 Westfield Avenue (908) 826 -0290, ext. 61,62 'Minton, NJ 08650 -0068 Clark, NJ 07066 (609)989-6671 (908)388-3600 Ms. Priscilla Castles, Director Plainfield Action Services Mr. Lawrence Cimmino, Director Ms. Mary Ann Pizzello, Director 510 Watchung Avenue Middlesex County Consumer Affairs Elizabeth Consumer Affairs Plainfield, NJ 07060 149 Kearny Avenue City Hall (908) 753-3519 Perth Amboy, NJ 08861 60 West Scott Plaza (201) 324-4600 Elizabeth, NJ 07203 Michael B. Bukatman, Director (908) 820-4183 Secaucus Department of Consumer Affairs Ms. Dorothy H. Ave lione, Director Municipal Government Center Monmouth County Consumer Affairs Mr. H. Gerald Niemira, Director Secaucus, NJ 07094 1 East Main Street Fort Lee Consumer Protection Board (201) 330-2019 P.O. Box 1255 Borough Hall Freehold, NJ 07728-1255 309 Main Street Ms. Marion Cramer, Director (908) 431-7900 Fort Lee, NJ 07024 Union Township Consumer Affairs (201) 592-3579 Municipal Building Ms. Janet Opiekun, Director 1976 Morris Avenue Morris County Consumer Affairs Ms. Libby Saltzman, Director Union, NJ 07083 P.O. Box 900 Glen Rock Consumer Affairs (908)688-6763 Morristown, NJ 07963-0900 Municipal Building, Harding Plaza (201) 285-6070 Glen Rock, NJ 07452-2100 Mr. Charles A. Stern, Director (201) 584-9189 (TDD) (201) 670-3956 Wayne Township Consumer Affairs 475 Valley Road Mr. Kenneth J. Leake, Director Mr. Robert King Wayne, NJ 07470 Ocean County Consumer Affairs Consumer Advocate (201)694-1800, ext. 290 PO. Box 2191 City Hall County Administration Building 94 Washington Street Mr. John Weitzel, Director Room 130-1 Hoboken, NJ 07030 Weehawken Consumer Affairs Tome River, NJ 08754-2191 (201) 420-2038 400 Park Avenue (908)929-2105 Weehawken, NJ 07087 Ms. Bernadine Jacobs, Director (201) 319-8005 Ms. Mary Ann Maloney, Director Livingston Consumer Affairs Passaic County Consumer Affairs 357 South Livingston Avenue Mr. John Busuttil, Director County Administration Building Livingston, NJ 07039 West New Nbit Consumer Affairs 309 Pennsylvania Avehue (201) 5.'35-7976 428 60th Street Paterson, NJ 07503 West New lbrk, NJ 07093 (201) 881-4547,4499 (201)881-2522
66 55 STATE, COUNTY AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES
New Mexico Mr. Kent L. Mardon Mr. John McCullough, Executive Director State Office Assistant Attorney General in Charge New Justice Conflict Consumer Protection Division Poughkeepsie Regional Office Resolution Services Inc. Office of Attorney General Office of Attorney General 210 East Fayette Street, Suite 700 P.O. Drawer 1508 235 Main Street Symms, NY 13202 Santa Fe, NM 87504 Poughkeepsie, NY 12601 (315) 471-676 (505) 827-6060 (914) 485-3920 1(800) 432-2070 (toll free in NM) Mr. Edward J. Brown, Commissioner Mr. Eugene Welch Orange County Department of Consumer New lbric Assistant Attorney General in Charge Affairs and Weights and Measures Rochester Regional Office 99 Main Street State Offices Office of Attorney General Goshen, NY 10924 Mr. Richard M. Kassel 144 Exchange Boulevard (914) 294-5151, ext. 1762 Chairperson and Executive Director Rochester, NY 14614 New York State Consumer (716) 546-7430 Mr. Francis D. Phillips II, District Attorney Protection Board Orange County District Attorney's Office 99 Washington Avenue Ms. Susan B. Blum 255 Main Street Albany, NY 12210-2891 Assistant Attorney General in Charge County Government Center (518)474-8583 Suffolk Regional Offis;e Goshen, NY 10924 Office of Attorney General (914) 294-5471 Ms. Rachael Kretser 300 Motor Parkway Assistant Attorney General Hauppauge, NY 11788 Mr. Joseph LaBarbera Bureau of Consumer Frauds and Protection (516) 231-2400 Putnam County Office Facility Office of Attorney General Department of Consumer Affairs State Capitol Mr. John R. Voninski Myrtle Avenue Albany, NY 12224 Assistant Attorney General in Charge Mahopac Falls, NY 10542-0368 (518) 474-5481 Syracuse Regional Office (914) 621-2317 Office of Attorney General Mr. Richard M. Kassel 615 Erie Boulevard West Mr. Alfred J. Stelzl, Director/Coordinator Chairperson and Executive Director Syracuse, NY 13204-2465 Rockland County Office New York State Consumer (315) 448-4848 of Consumer Protection Protection Board County Office Building 250 Broadway, 17th Floor Ms. Aniela J. Carl 18 New Hempstead Road Now York, NY 10007-2593 Assistant Attorney General in Charge New City, NY 10956 (212) 417-4908 (complaints) Utica Regional Office (914) 638-5282 (212) 417-4482 (main office) Office of Attorney General 207 Genesee Street Mr. Dennis S. Abbey, Director Mr. John Corwin Utica, NY 13501 Steuben County Department of Weights, Assistant Attorney General (315) 793-2225 Measures and Consumer Affairs Bureau of Consumer Frauds 3 East Putteney Square and Protection County Offices Bath, NY 14810 Office of Attorney General Mr. Thomas M. Jablonowski (607) 776-9631 120 Broadway Deputy Director of General Services (607) 778-9631 ext. 2101 (voicedTDD) New York, NY 10271 Broome County Bureau of (212) 341-2345 Consumer Affairs Ms. Jane Devine, Commissioner Governmental Plaza, P.O. Box 1766 Suffolk County Department Regional Offices Binghamton, NY 13902 of Consumer Affairs Mr. John R. Marshall, Jr. (607) 778-2168 Suffolk County Center Assistant Attorney General in Charge Hauppauge, NY 11788 Binghamton Regional Office Mr. Nelson Kranker, Director (516) 360-4600 Office of Attorney General Dutchess County Department 59-61 Court Street, 7th Floor of Consumer Affairs Mr. Jon Van Vlack, Director Binghamton, NY 13901 38-A Dutchess Turnpike Ulster County Consumer Fraud Bureau (607) 773-7877 Poughkeepsie, NY 12603 285 Wall Street (914)471-6322 Kingston, NY 12401 Mr. Peter B. Sullivan (914) 339-5680, ext. 240 Assistant Attorney General in Charge Ms. Candace K. Vogel Buffalo Regional Office Assistant District Attorney Mr. Frank D. Castaldi, Jr. Office of Attorney General Consumer Fraud Bureau Chief, Frauds Bureau 65 Court Street Erie County District Attorney's Office Westchester County tluffido, NY 14202 25 Delaware Avenue District Attorney's Office (716) 847-7184 Buffalo, NY 14202 111 Grove Street (716) 858-2424 White Plains, NY 10601 Mr. Alan J. Burczak (914) 285-3303 Assistant Attorney General in Charge Mr. James E. Picken, Commissioner Plattsburgh Regional Office Nassau County Office of Consumer Affairs Mr. Jeffrey A. Conte, Acting Director Office of Attorney General 160 Old Country Road Westchester County Department 70 Clinton Street Mineola, NY 11501 of Consumer Affairs Plattsburgh, NY 12901 (516) 535-2600 Room 104, Michaelian Office Building (518) 563-8012 White Plains, NY 10601 (914) 285-2155
67
130 STATE, COUNTY AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES
City Offices Schenectady Bureau County Offices Mr. Steven M. Nagel, Director of Consumer Protection Mr. Richard Whitehouse, Director Babylon Consumer Protection Board City Hall, Room 22 Economic Crime Division Town Hall Office Annex Jay Street Franklin County Office 281 Phelps Lane Schenectady, NY 12305 of Prosecuting Attorney North Babylon, NY 11703 (518) 382-5061 369 South High Street (516) 422-7636 Columbus, OH 43215 Mr. Jack Casey, Director (614) 462-3555 Town of Colonie Consumer Protection White Plains Department Memorial Town Hall of Weights and Measures Mr. Steven C. LaTourette Ninvtonville, NY 12128 77 South Lexington Avenue County Prosecutor (518) 783-2790 Whits Plains, NY 10601-2512 Consumer Protection Division (914)422-6359 Lake County Office of Prosecuting Ati:,rney Mr. Stephen Pedone, Commissioner Lake County Court House Mt. Vernon Office of Consumer Affairs Mr. Ralph A. Capozzi, Director Painesville, OH 44077 City Hall Yonkers Office of Consumer (216) 357-2683 Mt. Vernon, NY 10550 Protection, Weights and Measures 1 (SOO) 899 -5253 (toll free in OH) (914) 665-2433 201 Palisade Avenue Yonkers, NY 10703 Mr. Robert A. Skinner Mr. Mark Green, Commissioner (914) 377-6807 Assistant Prosecuting Attorney New York City Department Montgomery County Fraud Section of Consumer Affairs North Carolina 301 West 3rd Street 42 Broadway Dayton Montgomery State Office New Nerk, NY 10004 County Courts Building Mr. James C. Gulick (212) 487-4444 Dayton, OH 45402 Special Deputy Attorney General (513) 225-5757 Consumer Protection Section Bronx Neighborhood Office Office of Attorney General New York City Department Mr. David Norris, Prosecuting Attorney Raney Building of Consumer Affairs Portage County Office P.O. Box 629 1932 Arthur Avenue, Room 104-A of Prosecuting Attorney Raleigh, NC 27602 Bronx, NY 10457 466 South Chestnut Street (919) 733-7741 (212)579-6766 Ravenna, OH 44266-0671 (216) 296-4593 Brooklyn Neighborhood Office North Dakota New York City Department State Offices Mr. Lynn C. Slaby, Prosecuting Attorney of Consumer Affairs Mr. Nicholas J. Spaeth Summit County Office 1360 Fulton Street, Room 320 Office of Attorney General of Prosecuting Attorney Brooklyn, NY 11216 600 East Boulevard 53 University Avenue (718) 836 -7092 Bismarck, ND 58505 Akron, OH 44308-1680 (701) 224-2210 (216) 379-2800 Ms. Isabel Butler, Director 1 (800) 472-2600 (toll free in ND) Queens Neighborhood Office City Offices New York City Department Mr. Tom Engelhardt, Director Mr. Steven Kurtz, Chief of Consumer Affairs Consumer Fraud Section Cincinnati Office of Consumer Services 120-55 Queens Boulevard, Room 301A Office of Attorney General Division of Human Services Kew Gardens, NY 11424 600 East Boulevard City Hall, Room 126 (718) 261-2922 Norma, ND 58505 Cincinnati, OH 45202 (701) 224-3404 (513) 352-3971 Ms. Johanna Kepley, Director 1 (800) 472-2600 (toll free in ND) Staten Island Neighborhood Office Mr. Anthony C. Julian, Director New York City Department County Office Youngstown Office of Consumer Affairs of Consumer Affairs Mr. Kent Keys, Executive Directs: and Weights and Measures Staten Island Borough Hall, Room 422 Quad County Community Acti an Agency 26 South Phelps Street Staten Island, NY 10301 27112 South Third Street City Hall (718) 390 -5154 Grand Forks, ND 58201 Youngstown, OH 44503-1318 (701) 746-5431 (216) 742-8884 Mr. Joseph Kapuscinski, Director City of Oswego Office of Consumer Affairs Ohio Oklahoma City Hall State Offices State Offices West Oneida Street Ms. Jane Wheeler Oswego, NY 13126 Ms. Dianne Goss Paynter Consumer Frauds and Crimes Section Assistant Attorney General (315) 342-8150 Office of Attorney General Office of Attorney General 420 West Main, Suite 550 Ms. Cathie Dworkin, Chairwoman 30 East Broad Street State Office Tower, 25th Floor Oklahoma City, OK 73102 Ramapo Consumer Protection Board (405) 521-4274 Ramapo Town Hall Columbus, OH 43266-0410 (614) 466-4986 (complaints) 237 Route 59 Mr. Prescott H. Cowley, Administrator Suffern, NY 10901-5399 (614) 466-1393 (TDD) 1(800) 2112-0515 (toll free in OH) Department of Consumer Credit (914) 357-5100 4545 Lincoln Boulevard, Suite 104 Mr. William A. Spratley Oklahoma City, OK 73105-3408 Office of Consumers Counsel (405) 521-3653 77 South High Street, 15th Floor Columbus, OH 43286-0550 (614) 466-61105 (voice(TDD) 1(800) 2112-44411 (loll free in OH)
61 STATE, COUNTY AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES
Oregon Mr. John E. Kelly, Deputy Attorney General City Office State Office Bureau of Consumer Protection Mr. James Fitzpatrick, Chief Mr. Timothy Wood, Attorney in Charge Office of Attorney General Economic Crime Unit Financial Fraud Section 21 South 12th Street, 2nd Floor Philadelphia District Attorney's Office Department of Justice Philadelphia, PA 19107 1421 Arch Street Justice Building (215) 560-2414 Philadelphia, PA 19102 Salem, OR 97310 1(800) 441-2555 (toil free in PA) (215) 686-8750 (503) 378-4320 Ms. Caren L. Mariani Puerto Rico Deputy Attorney General Mr. Luis Roberto Pinero, Secretary Pennsylvania Bureau of Consumer Protection Department of Consumer Affairs (DACO) State Offices Office of Attorney General Minillas Station, P.O. Box 41059 Mr. Renardo Hicks, Director Manor Complex, 5th Floor Santurce, PR 00940 Bureau of Consumer Protection 564 Forbes Avenue (809) 721-0940 Office of Attorney General Pittsburgh, PA 15219 Strawberry Square, 14th Floor (412) 565-5394 Harrisburg, PA 17120 Mr. Hector Rivera Cruz, Secretary Department of Justice (717) 787-9707 Mr. J.P. McGowan P.O. Box 192 1 (800) 441-2555 (toll free in PA) Deputy Attorney General San Juan, PR 00902 Bureau of Consumer Protection (809) 721-2900 Mr. Irwin A. Popowsky, Consumer Advocate Office of Attorney General Office of Consumer Advocate-Utilities State Office Building, Room 358 Office of Attorney General 100 Lackawanna Avenue Rhode Island 1425 Strawberry Square Scranton, PA 18503 State Offices Harrisburg, PA 17120 (717) 963-4913 Ms. Lee Baker, Director (717) 783-5048 (utilities only) Consumer Protection Division County Offices Department of Attorney General Mr. Michael Butler Mr. Sidney Elkin, Director 72 Pine Street Deputy Attorney General Beaver County Alliance for Providence, RI 02903 Bureau of Consumer Protection Consumer Protection (401) 277-2104 Office of Attorney General 699 Fifth Street (401) 274-4400 ext. 354 (voice/TDD) 27 North Seventh Street Beaver, PA 15009-1997 1 (800) 852-7778 (toll free in RI) Allentown, PA 18101 (412) 728-7267 (215) 821-6690 Mr. Edwin R Palumbo, Executive Director Mr. A. Courtney Yelle, Director/Chief Sealer Rhode Island Consumers' Council Mr. Joseph Farrell, Director Bucks County Consumer Protection. 365 Broadway Bureau of Consumer Services Weights and Measures Providence, RI 02909 Pennsylvania Public Utility Commission 50 North Main (401) 277-2764 203 North Office Building Doylestown, PA 18901 Harrisburg, PA 17120 (215) 348-7442 (717) 787-4970 (out-of-state calls only) South Carolina 1 (800) 782-1110 (toll free in PA) Mr. Robert Taylor, Director State Offices Chester County Bureau of Consumer Mr. Ken Moore Mr. Daniel R. Goodemote Protection, Weights and Measures Assistant Attorney General Deputy Attorney General Courthouse, 5th Floor, North Wing Consumer Fraud and Antitrust Section Bureau of Consumer Protectior High and Market Streets Office of Attorney General Office of Attorney General West Chester, PA 19380 P.O. Box 11549 919 State Street, Room 203 (215) 344-6150 Columbia, SC 29211 Erie, PA 16501 (803) 734-3970 (814) 871-4371 Ms. Karen A. Koblish, Consumer Mediator Cumberland County Consumer Affairs Mr. Steve Hamm, Administrator Mr. Robin David Bleecher One Courthouse Square Department of Consumer Affairs Attorney in Charge Carlisle, PA 17013-3387 P.O. Box 5757 Bureau of Consumer Protection (717) 240-6180 Columbia, SC 29250-5757 Office of Attorney General (803) 734-9452 132 Kline Village Ms. Evelyn Yancoskie, Director (803) 734-9455 (TDD) Harrisburg, PA 17104 Delaware County Office of 1 (800) 922-1594 (toll free in SC) (717) 787-7109 Consumer Affairs, Weights and Measures 1 (800) 441-2555 (toll free in PA) Government Center Building Mr. W. Jefferson Bryson, Jr. Second and Olive Streets State Ombudsman Mr. Barry Creany, Deputy Attorney General Media, PA 19063 Office of Executive Policy and Program Bureau of Consumer Protection (215) 891-4865 1205 Pendleton Street, Room 308 Office of the Attorney General Columbia, SC 29201 IGA Building, Route 219 North Mrs. Helen Dunigan, Director (803) 734-0457 P.O. Box 716 Montgomery County Consumer (803) 734-1147 (TDD) Ebensburg, PA 15931 Affairs Department (814) 949-7900 County Courthouse South Dakota Norristown, PA 19404 State Office (215) 278-3565 Mr. Jeff Hallem, Assistant Attorney General Division of Consumer Affairs Office of Attorney General 500 East Capitol State Capitol Building Piens, SD 57501-5070 (805) 773-4400 69 62 STATE, COUNTY AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES
Tennessee Mr. Aaron Valenzuela Virgin Islands State Offices Assistant Attorney General Mr. Clement Magmas, Commissioner Mr. Peny A. Craft, Deputy Attorney General Consumer Protection Division Department of licensing and Antitrust and Consumer Protection Division Office of Attorney General Consumer Affairs Office of Attorney General 115 East Travis Street, Suite 925 Property and Procurement Building 450 James Robertson Parkway San Antonio, TX 78205-1607 Subbase #1, Room 205 Naetwille, TN 37243-0485 (512) 225-4191 St. Thomas, VI 00802 (615) 741-2672 (809) 774-3130 Office of Consumer Protection Ms. Elizabeth Owen, Director State Board of Insurance 816 Congress Avenue, Suite 1400 Virginia Division of Consumer Affairs Offices Department of Commerce and Insurance Austin, TX 78701-2430 Stets (512) 322-4143 Mr. Frank Seales, Jr., Chief 500 James Robertson Parkway, 5th Floor Antitrust and Consumer Litigation Section Nashville, TN 37243-0600 County Offices Office of Attorney General (615) 741-4737 Supreme Court Building 1 (SOO) 342-8385 (toll free in TN) Mr. Ted Steinke Assistant District Attorney and Chief 101 North Eighth Street 1 (800) 422 -CW8 (toll free health club Richmond, VA 23219 hotline in TN) of Dallas County District Attorneys Office Specialized Crime Division (804) 786-2116 133 North Industrial Boulevard, LB 19 1 (SOO) 451-1525 (toll free in VA) Texas Dallas, TX 75207-4313 State Offices (214) 653-3820 Ms. Betty Blakemore, Director Mr. Joe Crews Division of Consumer Affairs Assistant Attorney General and Chief Mr. Russel Turbeville Department of Agriculture and Consumer Protection Division Assistant District Attorney and Chief Consumer Services Office of Attorney General Harris County Consumer Fraud Division Room 101, Washington Building P.O. Box 12548 Office of District Attorney 1100 Bank Street Austin, TX 78711 201 Fannin, Suite 200 P.O. Box 1163 (512) 463-2070 Houston, TX 77002-1901 Richmond, VA 23219 (713) 221-5836 (804) 786-2042 Mr. Stephen Gardner Assistant Attorney General City Office County Offices Consumer Protection Division Ms. Adele Gonzalez, Director Ms. Diane Jemmott, Section Chief Office of Attorney General Dallas Consumer Protection Division Office of Citizen and Consumer Affairs 714 Jackson Street, Suite 700 Health and Human Services Department #1 Court House Plaza, Suite 314 Dallas, TX 75202-4506 320 East Jefferson Boulevard, Suite 312 2100 Clarendon Boulevard (214) 742-8944 Dallas, TX 75203 Arlington, VA 22201 (214) 948-4400 (703) 358-3260 Ms. Viviana Patino Assistant Attorney General Mr. Ronald B. Mallard, Director Consumer Protection Division Utah Fairfax County Department of Office of Attorney General State Offices Consumer Affairs 6090 Surety Drive, Room 260 Mr. Gary R. Hansen, Director 12000 Government Center Parkway, El Paso, TX 79905 Division of Consumer Protection Suite 433 (915) 772-9476 Department of Commerce Fairfax, VA 22030-6093 160 East 3rd South (Mail Complaints Only) Mr. Richard Tomlinson P.O. Box 45802 Assistant Attorney General Sett Lake City, UT 84145-0802 Mr. Hubert King, Administrator Consumer Protection Division (801) 530-6601 Prince William County Citizen and Office of Attorney General Consumer Assistance 1019 Congress Street, Suite 1550 Ms. Sheila Page 15941 Cardinal Drive Houston, TX 77002-1702 Assistant Attorney General Suite FE850 (713) 223-5886 for Consumer Affairs Prince William, VA 22191 Office of Attorney General (703) 792-7370 Mr. Robert E. Reyna 115 State Capitol Assistant Attorney General Salt Lake City, UT 84114 City Offices Consumer Protection Division (801) 538-1331 Ms. Rose Boyd, Director Office of Attorney General Alexandria Office of Citizens Assistance 1208 14th Street, Suite 900 Vermont City Hail Lubbock, TX 79401-3997 State Offices PO. Box 178 (806) 747-5238 Mr. J. Wallace Malley Alexandria, VA 22313 Assistant Attorney General and (703) 838-4350 Mr. Thomas M. Bernstein Chief, Public Protection Division (703) 8311-5056 (TDD) Assistant Attorney General Office of Attorney General Consumer Protection Division 109 State Street Mr. Robert L. Gill, Coordinator Office of Attorney General Montpelier, VT 05609-1001 Division of Consumer Affairs 3600 North 23rd Street, Suite 305 (802) 828-3171 City Hall McAllen, TX 78501-1685 Norfolk, VA 23501 (512) 682-4547 Mr. Bruce Martell, Supervisor (804) 441 -2821 Consumer Assurance Section (1104) 441-2000 (TDD) Department of Agriculture, Food and Market 120 State Street Montpelier, VT 05620-2901 (802) 828-2436 !0 63 STATE, COUNTY AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES
Ms. Dolores Daniels Mr. Dale H. Tiffany, Director Mr. Eugene E. Undauer Assistant to the City Manager Seattle Department of Licenses Regional Supervisor Roanoke Consumer Protection Division and Consumer Affairs Division of Trade and Consumer Protection 364 Municipal Building 600 4th Avenue, #102 Department of Agriculture, Trade and 215 Church Avenue, S.W. Seattle, WA 98104-1893 Consumer Protection Roanoke, VA 24011 (206) 684 -8444 200 North Jefferson Street, Suite 146A (703) 981 -2583 Green Bay, WI 54301 Mr. Mike Mar (414) 448-5111 Mr. J. N. McClanan Weights & Measures Supervisor 1 (800) 422-7128 (toll free in WI) Director, Consumer Affairs Division Seattle Department of Office of the Commonwealth's Attorney Licenses & Consumer Affairs Regional Supervisor 3500 Virginia Beach Boulevard, Suite 304 805 S. Dearborn Street Consumer Protection Regional Office Virginia Beach, VA 23452 Seattle, WA 98134 Department of Agriculture, Trade (804) 431-4610 (206) 386-1298 and Consumer Protection 3333 N. Mayfair Rd., Suite 114 Washington Mr. Ed Gonzaga Milwaukee, WI 53222-3288 Consumer Affairs Inspector (414) 257-8956 State Offices Seattle Department of Ms. Renee Olbricht, Investigator Licenses & Consumer Affairs Mr. James D. Jeffries Consumer and Business 600 4th Avenue, #102 Assistant Attorney General Fair Practices Division Seattle, WA 98104-1893 Office of Consumer Protection and Office of the Attorney General (206) 684-8405 Citizen Advocacy 111 Olympia Avenue, NE Department of Justice Olympia, WA 98501 West Virginia P.O. Box 7856 (206) 753-6210 State Offices Madison, WI 53707-7856 Mr. Robert J. Lamont, Director (608) 266-1852 Ms. Sally Sterling 1 (800) 362 -8189 (toll free) Director of Consumer Services Consumer Protection Division Office of Attorney General Consumer and Business Mr. Nadim Sahar Fair Practices Division 812 Quarrier Street, 6th Floor Charleston, WV 25301 Assistant Attorney General Office of the Attorney General Office of Consumer Protection 900 Fourth Avenue, Suite 2000 (304) 348-8986 1 (800) 368-111108 (toll free in WV) Department of Justice Seattle, WA 98164 Milwaukee State Office Building (206) 464-6431 819 North 6th Street, Room 520 1 (800) 551-4636 (toll free in WA) Mr. Stephen Casto, Director Division of Weights and Measures Milwaukee, WI 53203-1678 Department of Labor (414) 227-4948 Mr. Owen Clarke, Chief 1 (800) 362 -8189 (toll free) Consumer and Business 1800 Washington Street, East Bldg. #3, Room 319 Fair Practices Division County Offices Office of the Attorney General Charleston, WV 25305 (304) 348-7890 Mr. Gregory Grau, District Attorney West 1116 Riverside Avenue Marathon County District Attorney's Office Spokane, WA 99201 Marathon County Courthouse (509) 456-3123 City Office Mrs. Carolyn Lawler, Director Wausau, WI 54401 (715) 847-5555 Ms. Cynthia Lanphear, Contact Person Department of Consumer Protection P.O. Box 2749 Consumer and Business Mr. Darryl Nevers Fair Practices Division Charleston, WV 25330 (304) 348-8172 Assistant District Attorney Office of the Attorney General Milwaukee County District Attorney's Office 1019 Pacific Avenue, 3rd Floor Consumer Fraud Unit Tacoma, WA 98402-4411 Wisconsin 821 West State Street, Room 412 (206) 593-2904 State Offices Milwaukee, WI 53233-1485 Mr. JohnVNerts, Administrator (414) 278-4792 City Offices Envision of Trade and Consumer Protection Ms. Kristie Anderson, Director Department of Agriculture, Trade Mr. James A. Dehne Department of Weights and Measures and Consumer Protection Consumer Fraud Investigator 3200 Cedar Street 801 West Badger Road Racine County Sheriffs Department Everett, WA 98201 P.O. Box 8911 717 Wisconsin Avenue (206) 259-8810 Madison, WI 53708 Racine, WI 53403 (608) 266-9836 (414)636-3125 Mr. C. Patrick Sainsbury 1 (800) 422 -7128 (toll free in WI) Chief Deputy Prosecuting Attorney Fraud Division Ms. Margaret Quaid, Regional Supervisor Wyoming 1002 Bank of California Division of Trade and Consumer. Protection State Office 900 4th Avenue Department of Agriculture, Trade Mr. Mark Moran, Assistant Attorney General Seattle, WA 98164 and Consumer Protection Office of Attorney General (206) 296-9010 927 Loring Street 123 State Capitol Building Altoona, WI 54720 Cheyenne, WY 82002 (715) 839-3848 (307) 777-7874 1 (1100) 422-7126 (toll free in WI)
64 7 1 State Agencies on Aging The offices listed in this section coordinate services for older Americans. They provide information on services, programs and opportunities for these consumers. This list is printed in larger type for the benefit of older consumers.
Alabama Colorado Guam Dr. Oscar D. Tucker Ms. Irene M. Ibarra Mr. Robert Kelley Executive Director Executive Director Acting Administrator Commission on Aging Colorado Department of Office of Aging 136 Catoma Street Social Servides Government of Guam Montgomery, AL 36130 1575 Sherman Street P.O. Box 2816 (205) 242-5743 Denver, CO 80203-1714 Agana, GU 96910 1 (800) 243-5463 (303) 866-5700 011 (671) 734-2942 (toll free in AL) Connecticut Hawaii Alaska Ms. Edith Prague, Commissioner Ms. Jeanette Takamura, Director Ms. Connie J. Sipe Department on Aging Executive Office on Aging Executive Director 175 Main Street 335 Merchant Street, Room 241 Older Alaskans Commission Hartford, CT 06106 Honolulu, HI 96813 P.O. Box C (203) 566-3238 (808) 548-2593 Juneau, AK 99811-0209 1 (800) 443-9946 1 (800) 468-4644 (907) 465-3250 (toll free voice/TDD in CT) (toll free in HI) American Samoa Delaware Idaho Mr. Luavasa Tauala, Director Ms. Eleanor L. Cain, Director Ms. Charlene W. Martindale Territorial Administration on Aging Department of Health and Director Government of American Samoa Social Services Idaho Office on Aging Pago Pago, AS 96799 Division of Aging Statehouse, Room 108 011 (684) 633-1251 1901 North DuPont Highway Boise, ID 83720 New Castle, DE 19720 (208) 334-3833 Arizona (302) 421-6791 Mr. Richard Littler, Administrator 1 (800) 223-9074 Illinois Aging and Adult Administration (toll free in DE) Mr. Victor L. Wirth, Director 1400 West Washington, 950A Department on Aging Phoenix, AZ 85007 District of Columbia 421 East Capitol Avenue (602) 542-4446 Ms. E. Veronica Pace Springfield, IL 62701 Executive Director (217) 785-2870 Arkansas D.C. Office on Aging 1 (800) 252-8966 Mr. Herb Sanderson, Director 1424 K Street, N.W., 2nd Floor (toll free voicefTDD) Office of Aging and Adult Services Washington, DC 20005 Department of Human Services (202) 724-5623 Indiana P.O. Box 1437 Ms. Geneva Shedd, Director Little Rock, AR 72203-1437 Florida Aging/In-Home Care (501) 682-2441 Dr. Larry Polivka Services Division 1 (800) 482-8049 Assistant Secretary Department of Human Services (toll free in AR) Aging and Adult Services P.O. Box 7083 1321 Winewood Boulevard Indianapolis, IN 46207-7083 California Room 323 (317) 232-7020 Ms. Chris Arnold, Director Tallahassee, FL 32399-0700 1 (800) 622-4972 Department of Aging (904) 488-8922 (toll free in IN) 1600 K Street Sacramento, CA 95814 Georgia Iowa (916) 322-5290 Mr. Fred McGinnis, Director Ms. Betty Grandquist (916) 323-8913 (TDD) Office of Aging Executive Director 1 (800) 231-4024 878 Peachtree Street, N.E. Department of Elder Affairs (toll free in CA) Suite 632 914 Grand Avenue, Suite 236 Atlanta, GA 30309 Des Moines, IA 50319 (404) 894-5333 (515) 281-5187 1 (800) 532-3213 (toll free in IA)
VI Cs, 65 tC:o STATE AGENCIES ON AGING
Kansas Massachusetts Nebraska Ms. Joanne Hurst, Secretary Mr. Franklin P 011ivierre, Secretary Ms. Connie Bratka Department on Aging Executive Office of Elder Affairs Acting Director Docking State Office Building 38 Chauncy Street Nebraska Department on Aging Room 122 South Boston, MA 02111 State Office Building 915 Southwest Harrison Street (617) 727-7750 P.O. Box 95044 Topeka, KS 66612-1500 1 (800) 882-2003 Lincoln, NE 68509 (913) 296-4986 (toll free in MA) (402) 471-2306 1 (800) 432-3535 1 (800) 872-0166 (toll free in KS) (toll free TDD in MA) Nevada 1 (800) 922-2275 Ms. Suzanne Ernst, Administrator Kentucky (toll free voice/TDD in MA Division for Aging Services Ms. Sue N. Tuttle, Director Elder Abuse Hotline) Department of Human Resources Division for Aging Services 340 North 11th Street Department for Social Services Michigan Las Vegas, NV 89158 275 East Main Street Ms. Nancy Crandall, Director (702) 486-3545 6th Floor West Office of Services to the Aging Frankfort, KY 40621 P.O. Box 30026 New Hampshire (502) 564-6930 Lansing, MI 48909 Mr. Richard A. Chevrefils, Director (502) 564-5497 (TDD) (517) 373-8230 Division of Elderly and 1 (800) 372-2991 Adult Services (toll free in KY) Minnesota 6 Hazen Drive 1 (800) 372-2973 Mr. Gerald Bloedow Concord, NH 03301 (toll free TDD in KY) Executive Secretary (603) 271-4680 Minnesota Board on Aging 1 (800) 351-1888 Louisiana 444 Lafayette Road (toll free in NH) Ms. Vicky Hunt, Director St. Paul, MN 55155-3843 Governors Office of Elder Affairs (612) 296-2544 New Jersey P.O. Box 80374 1 (800) 652-9747 Ms. Lois Hull, Director Baton Rouge, LA 70898 (toll free in MN) Division on Aging (504) 925-1700 Department of Community Affairs Mississippi 101 South Broad Street, CN 807 Maine Ms. Billie J. Marshall, LSW 'Renton, NJ 08625 Ms. Christine Gianopoulos Director, Council on Aging (609) 292-4833 Director Division of Aging and 1 (800) 792-8820 Bureau of Elder and Adult Service Adult Services (toll free in NJ) 35 Anthony Avenue 421 West Pascagoula Street Statehouse, Station 11 Jackson, MS 39203 New Mexico Augusta, ME 04333-0011 (601) 949-2070 Ms. Michelle Lujan Grisham (207) 626-5335 1 (800) 345-6347 Director, State Agency on Aging (toll free in MS) 224 East Palace Avenue Maryland 4th Floor Ms. Rosalie S. Abrams, Director Missouri Santa Fe, NM 87501 Office on Aging Mr. Edwin L. Walker (505) 827-7640 (voice/TDD) 301 West Preston Street Director, Division of Aging 1 (800) 432-2080 10th Floor PO. Box 1337 (toll free in NM) Baltimore, MD 21201 Jefferson City, MO 65102 (301) 225-1100 (314) 751-8535 New lbrk (301) 383-7555 (TDD) 1 (800) 392-0210 Ms. Jane Gould, Director 1 (800) 243-3425 (toll free in MO) New York State Office (toll free in MD) for the Aging Montana Agency Building 2, ESP Mr. Hank Hudson Albany, NY 12223 Coordinator of Aging Services (518) 474-5731 Governor's Office 1 (800) 342-9871 State Capitol (toll free in NY) Helena, MT 59620 (406) 444-4204 1 (800) 332-2272 (toll free in M1) 73 66 STATE AGENCIES ON AGING
Puerto Rico Vermont North Carolina Mr. Lawrence G. Crist, Commissioner Ms. Bonnie M. Cramer, Director Dr. Celia Cintron Executive Director Department of Aging Division of Aging and Disabilities Department of Human Resources Office of Elder Affairs Call Box 563 103 South Main Street Caller Box No. 2953 Waterbury, VT 05671-2301 Old San Juan 693 Palmer Drive (802) 241-2400 (voice /TDD) Raleigh, NC 27626-0531 Station, PR 00902 (919) 733-3983 (809) 721-4560 Virgin Islands 1 (800) 662-7030 Rhode Island Ms. Juel C. Rhymer Molloy (toll free voicelTDD in NC) Commissioner Ms. Maureen Maigret, Director Department of Human Services North Dakota Department of Elderly Affairs Barbel Plaza South Mr. Larry Brewster, Administrator 160 Pine Street Charlotte Amalie Aging Services Providence, RI 02903 St. Thomas, VI 00802 Department of Human Service (401) 277-2880 (voicelTDD) (809) 774-0930 600 East Boulevard 1 (800) 322-2880 Bismarck, ND 58505 (toll free in RI) Virginia (701) 224-2310 Ms. Thelma E. Bland, Commissioner 1 (800) 472-2622 South Carolina Department for the Aging (toll free in ND) Ms. Ruth 0. Seigler 700 East Franklin Street Executive Director 10th Floor Ohio South Carolina Commission Richmond, VA 23219 Ms. Judith Y. Brachman, Director on Aging (804) 225-2271 (voice/TDD) Ohio Department of Aging 400 Arbor Lake Drive 1 (800) 552-4464 50 West Broad Street, 9thFloor Suite B-500 (toll free in VA) Columbus, OH 43266-0501 Columbia, SC 29223 1 (800) 552-3402 (614) 466-5500 (803) 735-0210 (toll free in VAOmbudsman Hotline) (614) 466-6191 (TDD) 1 (800) 868-9095 (toll free) 1 (800) 282-1206 Washington (toll free in OHnursing home South Dakota Mr. Charles Reed information) Ms. Gail Ferris, Administrator Assistant Secretary Office of Adult Services and Aging Aging and Adult Services Oklahoma 700 Governors Drive Administration Mr. Roy R. Keen Pierre, SD 57501 OB-44A Olympia, WA 98504 Division Administrator (605) 773-3656 Special Unit on Aging (206) 493-2509 1 (800) 422-3263 P.O. Box 25352 Tennessee Oklahoma City, OK 73125 Ms. Emily Wiseman, Director (toll free in WA) Commission on Aging (405) 521-2281 West Virginia (405) 521-2827 (TDD) 706 Church Street, Suite 201 Nashville, TN 37243-0860 Dr. David K. Brown (615) 741-2056 Executive Director Oregon Commission on Aging Mr. Richard Ladd, Administrator Texas State Capitol Senior Services Division Charleston, WV 25305 Ms. Polly S. Owell Department of Human Resources (304) 348-3317 State of Oregon Executive Director 313 Public Service Building Texas Department on Aging Wisconsin Salem, OR 97310 P.O. Box 12786, Capitol Station Austin, TX 78711 Mt. Donna McDowell, Director (503) 378-4728 Bureau on Aging (512) 444-2727 (voicelTDD) 1 (800) 232-3020 P.O. Box 7851 (toll free voice/TDD in OR) 1 (800) 252-9240 Madison, WI 53707 (toll free in TX) (608) 266-2536 Pennsylvania Ms. Linda M. Rhodes, Secretary Utah Wyoming Department of Aging Mr. Percy Devine, III, Director Mr. E. Scott Sessions, Director 231 State Street Division of Aging and Division on Aging Harrisburg, PA 17101 Adult Services 139 Hathaway Building (717) 783-1549 P.O Box 45500 Cheyenne, WY 82002-0480 Salt Lake City, UT 84145-0500 (307) 777-7986 (801) 538-3910 1 (800) 442-2766 (toll free in WY) 67 State Banking Authorities
The officials listed below regulate and supervise state-consumer credit. If you are dealing with a federally chartered chartered banks. Many of them handle or refer problems and bank, check the listing of "SelectedFederal Agencies:' complaints about other types of financial institutionsas well. beginning on page 82. Some also answer general questionsabout banking and
Alabama District of Columbia Indiana Michigan Mr. Zack Thompson Ms. Fb Morales Marks Mr. Charles W. Phillips Mr. Russell Kropschot Superintendent of Banks Acting Superintendent of Director 101 South Union Street Acting Commissioner Banking and Financial Department of Financial Montgomery, AL 36130 Institutions Financial Institutions Bureau Institutions P.O. Box 30224 (205) 242-3452 12501 Street, N.W. Indiana State Office Building Lansing, MI 48909 Suite 1003 Alaska Room 1024 (517) 373-3460 Washington, DC 20005 Indianapolis, IN 46204-2294 Mr. Willis F. Kirkpatrick (202) 727-1563 (317) 232-3955 Director of Banking, Minnesota 4100) 382-4880 Securities and Corporations Mr. James G. Miller Florida (toll free in IN) P.C. Box D Mr. Gerald Lewis Deputy Commissioner of Commerce Juneau, AK 99811-0800 State Comptroller Iowa (907) 465-2521 State Capitol Building 133 East 7th Street Mr. Robert R. Rig ler St. Paul, MN 55101 Tallahassee, FL 32399-0350 Arizona Superintendent of Banking (612) 296-2135 (904) 488 -0286 200 East Grand, Suite 300 Mr. William H. Rivoir 1(800) 848-3792 Des Moines, IA 50309 Mississippi Superintendent of Banks (toll free in FL) (515) 281-4014 3225 North Central, Suite 815 Mr. Thomas L. Wright Commissioner Phoenix, AZ 85012 Georgia Kansas (602) 255-4421 Department of Banking and Mr. Edward D. Dunn Mr. Frank D. Dunnick 1 (8OO) 544-0708 Consumer Finance Commissioner State Bank Commissioner (toll free in AZ) Banking and Finance P.O. Box 23729 700 Jackson Street, Suite 300 Jackson, MS 39225 2990 Brandywine Road Topeka, KS 66603-3714 Suite 200 (601) 359-1031 Arkansas (913) 296-2266 Mr. Bill J. Ford Atlanta, GA 30341-5565 1(800) 826-2499 (toll free in MS) Bank Commissioner (404) 986-1633 Kentucky Tower Building 1 (800) 932-6246 Mr. Edward B. Hatchett, Jr. 323 Center Street, Suite 500 (toil free in GA) Missouri Little Rock, AR 72201-2613 Commissioner, Department of Mr. Earl L. Manning Financial Institutions (501) 324-9019 Guam Commissioner of Finance Mr. Joaquin Blaz 911 Leawood Drive P.O. Box 716 Director Frankfort, KY 40601 Jefferson City, MO 65102 California (502) 564-3390 Mr. James E. Gilleran Department of Revenue and (314) 751-3242 Superintendent of Banks Taxation Louisiana 111 Pine Street, Suite 1100 P.O. Box 2796 Montana Agana, GU 96910 Mr. A. Bridger Eglin Mr. Donald W. Hutchinson San Francisco, CA Commissioner 94111-5613 011 (671) 734-2942 Commissioner Financial Institutions (415) 557-3535 Financial Institutions P.O. Box 94095 1(800) 622-0620 Hawaii 1520 East Sixth Avenue Baton Rouge, LA 70804 (toll free in CA) Mr. Clifford Higa Room 50 Commissioner (504) 925-4660 Helena, MT 59620-0542 Colorado Financial Institutions (406) 444-2091 P.O. Box 2054 Maine Ms. Barbara M.A. Walker Mr. H. Donald De Matteis State Bank Commissioner Honolulu, HI 96805 Nebraska Superintendent of Banking Division of Banking (808) 586-2820 Mr. James A. Hansen State House Station #36 Director of Banking First West Plaza, Suite 650 Augusta, ME 04333-0036 303 West Colfax Idaho and Finance (207) 582-8713 Denver, CO 80204 Mr. Beton J. Patty 301 Centennial Mall, South (303) 866 -6440 Director Lincoln, NE 68509 Department of Finance Maryland (402) 471-2171 700 West State Street Ma. Margie H. Muller Connecticut Bank Commissioner Mr. Ralph Shulansicy 2nd Floor Nevada Boise, ID 83720-2700 501 St. Paul Place Mr. L. Scott Walshaw Banking Commissioner 13th Floor 44 Capitol Avenue (208) 334-3319 Commissioner Bellmore, MD 21202 Hartford, CT 06106 Financial Institutions Illinois (301) 333-8262 406 East P Axtnd Street (203) 566 -4560 1 (800) 492-7521 1(800) 842-2220 Mr. Bob Piel Carson City, NV 89710 (toll free in MD) (toll free in CT) Commissioner of Banks (702) 687-4280 and Trust Companies Delaware 117 South Fifth Street Massachusetts New Hampshire Room 100 Mc Michael C. Hanson Mr. Keith H. Ellis Mr. A. Roland Roberge Commissioner of Banks State Bank Commissioner Springfield, IL 62701 Bank Commissioner (217) 785-2037 100 Cambridge Street 169 Manchester Street 555 E. Loockerman Stieet Boston, MA 02202 Suite 210 1(800) 834-5452 Concord, NH 03301 (toll free in IL) (617) 727-3120 Dover, DE 19901 (603) 271-3561 (credit card rate (302) 739-4235 Information only) 88 STATE BANKING AUTHORITIES
New Jersey Oklahoma South Dakota Virginia Mr. Jeff Connor Mr. Wayne Osborn Mr. Richard A. Duncan Mr. Sidney A. Bailey Commissioner of Banking Bank Commissioner Director of Banking Commissioner 20 West State Street CN-040 4100 North Lincoln Boulevard State Capitol Building Financial Institutions Renton, NJ 08625 2nd Floor 500 East Capitol Avenue P.O. Box 2-AE (609) 292-3421 Oklahoma City, OK 73105 Pierre, SD 57501-5070 Richmond, VA 23205 (405) 521-2783 (605) 773-3421 (804) 786-3657 New Mexico 1 (800) 552-7945 Mr. Kenneth J. Carson, Jr. Oregon Tennessee (toll free in VA) Director Mr. Cecil R. Monroe Mr. Talmadge Gilley Financial Institutions Division Administrator Commissioner Washington P.O. Box 25101 Division of Finance Financial Institutions Mr. Thomas H. Oldfield Santa Fe, NM 87504 and Corporate Securities John Sevier Building Supervisor of Banking (505) 827-7100 21 Labor and Industries 4th Floor P.O. Box 9032 Building Nashville, TN 37243-0705 Olympia, WA 98504 New lbrk Salem, OR 97310 (615) 741-2236 (206) 753-6520 Ms. Jill M. Considine (503) 378-4140 Superintendent of Banks Texas West Virginia Two Rector Street Pennsylvania Mr. Kenneth W. Littlefield Mr. James H. Paige III New ark, NY 10006-1894 Ms. Sarah W. Hargrove Banking Commissioner Commissioner of Banking (212) 618-6642 Secretary of Banking 2601 North Lamar State Capitol Complex 1 (800) 522-3330 333 Market Street, 16th Floor Austin, TX 78705 Building 3, Room 311 (toll free in NYgeneral Harrisburg, PA 17101 (512) 479-1200 Charleston, WV 25305 consumer information) (717) 787-6991 (304) 348-2294 1 (800) 832-1838 1 (800) PA-BANKS Utah 1 (800) 642-9056 (toll free in NYCommunity (toll free in PA) Mr. George Sutton (toll free in WV) Reinvestment Unit) Commissioner Puerto Rico Financial Institutions Wisconsin North Carolina Mr. Angel L. Rosas P.O. Box 89 Mr. Toby Sherry Mr. William T. Graham Commissioner of Banking Salt Lake City, UT 84110 Commissioner of Banking Commissioner of Banks G.P.O. Box 70324 (801) 538-8830 131 West Wilson, 8th Floor P.O. Box 29512 San Juan, PR 00936 Madison, WI 53703 Raleigh, NC 27626-0512 (809) 781-0545 Vermont (608) 266-1621 (919) 733-3016 Mr. Jeffrey Johnson 1(800) 452-3328 Rhode Island Commissioner (toll free in WIcomplaints North Dakota Mr. Edward D. Pare Jr. Banking and Insurance only) Mr. Gary D. Preszler Acting Associate Director 120 State Street Commissioner of Banking and Superintendent of Banking Montpelier, VT 05620-3101 Wyoming and Financial Institutions and Securities (802) 828-3301 Ms. Sue E. Mecca 600 East Boulevard, 13th Floor 233 Richmond Street Manager Bismarck, ND 58505 Suite 231 Virgin Islands Division of Banking (701) 224-2256 Providence, RI 02903-4231 Mr. Derek M. Hodge Herschler Building (401) 277 -2405 Lieutenant Governor 3rd Floor East (401) 277-2223 (TOD) Chairman of the Cheyenne, WY 82002 Ohio (307) 777-6600 Mr. John L. Burns Banking Board Acting Superintendent of Banks South Carolina Kongens Garde 18 77 South High Street Mr. Robert C. Cleveland St. Thomas, VI 00802 21st Floor Commissioner of Banking (809) 774-2991 Columbus, OH 43266-0549 1015 Sumter Street, Room 309 (614) 466-2932 Columbia, SC 29201 (803) 734-2001
69 State Insurance Regulators
Each state has its own laws and regulations for all types have information that can help you compare insurance of insurance, including car, homeowner and health insurance. companies before making a purchase. The officials listed below enforce these laws. Many of these If you have a question or complaint about your insurance offices can provide you with information to help you make company's policies, contact the company before you contact informed insurance buying decisions. Your local library also will the state insurance regulator.
Alabama District of Columbia Iowa Minnesota Mr. Mike Weaver Mr. Patrick E. Kelly Mr. David Lyons Mr. Bert J. McKasy Insurance Commissioner Acting Superintendent of Insurance Commissioner Commissioner of Commerce 135 South Union Street #181 Insurance Lucas State Office Building 133 East 7th Street Montgomery, AL 36130 614 H Street, N.W. 6th Floor St. Paul, MN 55101 (205) 269-3550 North Potomac Building Des Moines, IA 50319 (612) 296-2594 Suite 516 (515) 281-5705 Alaska Washington, DC 20001 Mississippi The Honorable David J. Walsh (202) 727-7424 Kansas Mr. George Dale Director of Insurance Mr. Ron Todd Commissioner of Insurance PO. Box D Florida Commissioner of Insurance 1804 Walter Sillers Building Juneau, AK 99811 Mr. Tom Gallagher 420 S.W. 9th Street Jackson, MS 39201 (907) 465-2515 Insurance Commissioner Topeka, KS 66612 (601) 359-3569 Plaza Level Eleven-The Capitol (913) 296-7801 1 (8001562-2957 American Samoa Tallahassee, FL 32399-0300 1 (800) 432-2484 (toll free in MSclaims only) Insurance Commissioner (904) 488-3440 (toll free in KS) Office of the Governor 1 (800) 342-2762 Missouri Pogo Pago, AS 96799 (toll free in FL) Kentucky Mr. Lewis E. Melahn Arizona Ms. Elizabeth Wright Director of Insurance Ms. Susan Gal linger Georgia Insurance Commissioner 301 West High Street Director of insurance Mr. Tim Ryles 229 West Main Street Room 630 3030 North Third Street Insurance Commissioner PO. Box 517 P.O. Box 690 Suite 1100 2 Martin L. King, Jr. Drive Frankfort, KY 40602 Jefferson City, MO 65102 Phoenix, AZ 85012 Atlanta, GA 30334 (502) 564-3630 (314) 751-4126 (602) 255-5400 (404) 656-2056 1 (800) 726-7390 Louisiana (toll free in MO) Arkansas Guam Mr. Hunter O. Wagner Mr. Lee Douglass Mr. Joaquin Blaz Acting Commissioner of Montana Insurance Commissioner Insurance Commissioner Insurance Ms. Andy Bennett 400 University Tower Building P.O. Box 2796 P.O. Box 94214 Commissioner of Insurance Little Rock, AR 72204-1699 Agana, GU 96910 Baton Rouge, LA 70804-9214 P.O. Box 4009 (501) 686-2900 (504) 342-5400 Helena, MT 59604-4009 Hawaii (406) 444-2040 California Mr. Robin Campaniano Maine 1 (800) 332-6148 ME John Garamendi Insurance Commissioner Mr. Joseph A. Edwards (toll free in MT) Commissioner of Insurance P.O. Box 3614 Superintendent of Insurance 100 Van Ness Avenue Honolulu, HI 96811 State House Station 34 Nebraska San Francisco, CA 94102 (808) 586-2790 Augusta, ME 04333-0034 Mr. William H. McCartney (415) 557-3245 (San Francisco) (207) 582-8707 Director of Insurance (213) 736-2551 (Los Angeles) Idaho 941 'IT Street, Suite 400 1 (800) 233-9045 Mr. George Neumayer Maryland Lincoln, NE 68508 (toll free in CAcomplaints) Acting Director of Insurance Mr. John A. Demo (402) 471-2201 1(800) 927-HELP 500 South 10th Street Insurance Commissioner (toll free in CAcomplaints) Boise, ID 83720 501 St. Paul Place Nevada (208) 334-2250 7th Floor South Ms. Theresa Rankin Colorado Baltimore, MD 21202 Acting Commissioner of Mr. John Kezer Illinois (301) 333-2520 Insurance Commissi )ner of Insurance Mr. James W. Schacht (301) 383-7555 (TDD) 1665 Hot Springs Road 303 West Colfax Avenue Acting Director of Insurance 1 (SOO) 492-7521 Capitol Complex 152 Suite 500 320 West Washington Street (toll free in MD) Carson City, NV 89710 OMNI;CO 80204 Springfield, IL 62767 (702) 687-4270 (303) 866-6400 (217) 782-4515 Massachusetts 1(800) 992-0900 (217) 524-4872 (TDD) Ms. Susan Scott (toll free in NV) Connecticut Acting Commissioner of Mr. Robert R. Googins Insurance Insurance Commissioner Indiana New Hampshire Mr. John J. Dillon III 280 Friend Street Mr. Louis E. Bergeron PO. Box 816 Commissioner of Insurance Boston, MA 02114 Insurarne Commissioner Hartford, CT 06142-0816 311 West Washington Street (617) 727-7189, ext. 300 169 Mfinchester Street (203) 297-3800 Suite 300 Concord, NH 03301 Delaware Indianapolis, IN 46204-2787 Michigan (603) 271-2261 Mr. David N. Levinson (317) 232-2385 Mr. David Dykhouse 1 (SOO) 852-3416 Insurance Commissioner 1(80622-4461 Commissioner of Insurance (toll free in NHconsumer 841 Silver Lake Boulevard (toll free in INcomplaints) Insurance Bureau services) Dover, DE 19901 P.O. Box 30220 (302) 739-4251 Lansing, MI 48909 1(800) 2112-8611 (517) 373-9273 (toll free In DE)
70 `17 STATE INSURANCE REGULATORS
New Jersey Oklahoma South Dakota Virginia Mr. Samuel F. Fortunato Mr. Gerald Grimes Ms. Mary Jane Cleary Mr. Steven T. Foster Commissioner Insurance Commissioner Director of Insurance Commissioner of Insurance Department of Insurance P.O. Box 53408 Insurance Building 700 Jefferson Building 20 West State Street Oklahoma qty, OK 73152 910 East Sioux Avenue P.O. Box 1157 CN325 (405) 521-2828 Pierre, SD 57501-3940 Richmond, VA 23209 'Renton, NJ 08625 1 (800)522-0071 (605) 773-3563 (804) 786-3741 (609) 292-5363 (toll free in OK) (804) 225-3806 (TDD) Tennessee 1 (800) 552-7945 New Mexico Oregon Ms. Elaine A. McReynolds (toll free in VA) Mr. Fabian Chavez Mr. Gary K. Weeks Commissioner of Insurance Superintendent of Insurance Insurance Commissioner 500 James Robertson Parkway Washington PERA Building, Room 428 21 Labor and Industries Bldg. Nashville, TN 37243-0565 Mr. Richard G. Marquardt P.O. Drawer 1269 Salem, OR 97310-0765 (615) 741-2241 Insurance Commissioner Santa Fe, NM 87504-1269 (503) 378-4271 1 (800) 342-4029 Insurance Building AQ21 (505) 827-4500 (toll free in TN) Olympia, WA 98504-0321 Pennsylvania (206) 753-7301 New ibric Ms. Constance B. Foster Texas 1 (800) 562-6900 Mr. Salvatore R. Curia le Insurance Commissioner Mr. Ray Marek (toll free in WA) Superintendent of Insurance Strawberry Square, 13th Floor Director 160 West Broadway Harrisburg, PA 17120 Claims and Compliance West Virginia New Yogic, NY 10013-3393 (717) 787-5173 Division Mr. Hanley C. Clark (212)602-0429 State Board of Insurance Insurance Commissioner 1(800) 342-3736 Puerto Rico P.O. Box 149091 2019 Washington Street, East (toll free hi NYconsumer Mr. Billafane Nerix Austin, TX 78714-9091 Charleston, WV 25305 services) Commissioner of Insurance (512) 463-6501 (304) 34.8-3394 Fernandez Juncos Station 1 (800) 252-3439 1 (800) 642-9004 North Carolina P.O. Box 8330 (toll free in TXcomplaints) (toll free in WV) Mr. James E. Long Santurce, PR 00910 Commissioner of Insurance (809) 722-8686 Utah Wisconsin Dobbs Building Mr. Harold C. Yancey Mr. Robert D. Haase PO. eox 26387 Rhode Island Commissioner of Insurance Commissioner of Insurance Raleigh, NC 27611 Mr. Maurice C. Paradis 3110 State Office Building P.O. Box 7873 (919) 733-7343 Insurance Commissioner Salt Lake City, UT 84114 Madison, WI 53707-7873 1 (SOO) 662-7777 233 Richmond Street (801) 530-6400 (608) 266-3585 (toll free in NC) Providence, RI 02903 1 (800) 236 -8517 (401) 277-2246 Vermont (toil free in WIcomplaints) North Dakota Mr. Jeffrey Johnson Mr. Earl R. Pomeroy South Carolina Commissioner of Banking Wyoming Commissioner of Insurance Mr. John G. Richards V and Insurance Mr. Kenneth Erickson Capitol Building, 5th Floor Chief Insurance Commissioner 120 State Street Commissioner of Insurance 600 East Boulevard Avenue P.O. Box 100105 Montpelier, VT 05620-3101 Herschler Building Bismarck, ND 58505-0320 Columbia, SC 29202-3105 (802) 828-3301 122 West 25th Street (701) 224-2440 (803) 737-6117 Cheyenne, WY 82002-0440 1 (800) 247-0560 1 (800) 768-3467 Virgin Islands (307) 777-7401 (toll free in ND) (toll free in SCconsumer Mr. Derek M. Hodge 1 (800) 442-4333 department) Commissioner of Insurance (toll free in WY) Ohio Kongens Garde 18 Mr. Harold T. Duryee St. Thomas, VI 00802 Director of Insurance (809) 774-2991 2100 Stella Court Columbus, OH 43266-0566 (614) 644-2651 Consumer Services (614) 644-2673 1 (800)686-1526 (toll free in OH) Fraud Division (614) 644-2671 1 (800) 686-1527 (toll free in OH)
71 State Utility Commissions
State utility commissions regulate consumer service and Many utility commissions handle consumer complaints. rates for gas, electricity and a variety of other services within Sometimes, if a number of complaints are received about the your state. These services include rates for telephone calls and same utility matter, they will conduct investigations. moving household goods. In some states, the utility If you have a consumer question or complaint about a utility commissions regulate water and transportation rates. Rates for matter, write or call the commission in your state. utilities and services provided between states are regulated by the Federal government.
Alabama Connecticut Idaho Maine Mr. James Sullivan Mr. Clifton Leonhardt Mr. Dean J. (Joe) Miller Mr. Kenneth Gordon President Chairperson President Chairman Public Service Commission Department of Public Utility Public Utilities Commission Public Utilities Commission PO. Box 991 Control State House State House Station 18 Montgomery, AL 36101-0991 1 Central Park Plaza Boise, ID 83720 Augusta, ME 04333 (205) 242-5207 New Britain, CT 06051 (208) 334-3427 (207) 289-3831 1(000) 392-8050 (203) 827 -1553 1(000)452 -4699 (toll free in AL) 1 (800) 302 -4586 Illinois (toll free in ME) (toll free in CT) Mr. Terrence L. Barnich Alaska Chairman Maryland Mr. Don Schroer Delaware Commerce Commission Mr. Frank 0. Heintz, Jr. Commissioner Ms. Nancy M. Norling 527 East Capitol Avenue Chairman Public Utilities Commission Chairman P.O. Box 19280 Public Service Commission 1016 West 6th Public Service Commission Springfield, IL 62794 231 East Baltimore Street Anchorage, AK 99501 1560 South DuPont Highway (217) 782-7295 Baltimore, MD 21202 (907) 276-6:'22 P.O. Box 457 (217) 702 -7434 (TDD) (301) 333-6000 Dover, DE 19903 1 (800) 492-0474 Arizona (302) 739-4247 Indiana (toll free in MD) Mr. Renz Jennings 1 (800) 262-6574 Mr. James Monk Chairman (toll free in DE) Chairman Massachusetts Corporation Commission Utility Regulatory Commission Mr. Robert Yargier Jr. 1200 West Washington Street District of Columbia 913 State Office Building Chairman Phoenix, AZ 85007 Mr. Edward M. Meyers Indianapolis, IN 46204 Department of Public Utilities (602) 542-3935 Acting Chairperson (317) 232-2701 100 Cambridge Street (602) 255-2105 (TOD) Public Service Commission 12th Floor 1 (600) 222-7000 450 Fifth Street, N.W. Iowa Boston, MA 02202 (toll free in AZ) Washington, DC 20001 Mr. Dennis J. Nagel (817) 727-3500 (202) 626-5110 Chairman Arkansas Iowa Utilities Board Michigan Mr. Sam I. Bretton, Jr. Florida Lucas State Office Bldg. Mr. Steven Fetter Chairman Mc Thomas M. Beard 5th Floor Chairperson Public Service Commission Chairman Des Moines, IA 50319 Public Service Commission P.O. Box 400 Public Service Commission (515) 281-5979 6545 Mercantile Way Little Rock, AR 72203-0400 101 East Gaines Street P.O. Box 30221 (501) 682-1453 Tallahassee, FL 32399-0850 Kansas Lansing, MI 48909 1 (800) 462-1164 (904)488-7001 Mr. Jim Robinson (517) 334-6445 (toll free in ARcomplaints) 1(800) 342-3552 Chairman 1 (800) 292-9555 State Corporation Commission (toil free in FL) (toll free in MI) California 1500 SW Arrowhead Road 1 (800) 443-8926 Topeka, KS 66604-4027 Ms. Patricia Eckert (toll free TDD in MI) Georgia (913) 271-3100 President Mr. Bob Durden 1(800) 682-0027 Public Utilities Commission Commissioner Minnesota (toll free in KS) 505 Van Ness Avenue Public Service Commission Mr. Darrel L. Peterson Room 5207 244 Washington Street, S.W. Kentucky Chairman Public Utilities Commission San Francisco, CA 94102 Atlanta, GA 30334 Mr. George E. Overby, Jr. 780 American Center Building (415) 557-3700 (404) 656-4512 Chairman (415) 557 -0790 (TDD) 1(800) 282-5813 Public Service Commission 180 East Kellogg Boulevard St. Paul, MN 55101-1471 1(000) 548-9919 (toll free in GA) 730 Schenkel Lane (612) 296-7124 (tol free in Northern CA P.O. Box 615 complaints) Hawaii Frankfort, KY 40602 (612) 297-1200 (TDD) 1 (SO0)640-6967 Mr. Wukio Naito (502) 564-3940 1 (800)652-9747 (toll free in Southern CA Chairman (toll free in MN) complaints) Public Utilities Commission Louisiana 465 South King Street Mr. Louis J. Lambert, Jr. Colorado Room 103 Chairman Mr. Arnold H. Cook Honolulu, HI 96813 Public Service Commission Chairman (808) 548-3990 PO. Box 1026 Public Utilities Commission Gonzales, LA 70707 1580 Logan Street (504) 342-4404 Logan TowerOffice Level 2 1 (SOO) 258-2413 Dower, CO 80203 (toll free in LA) (303) 894-2021 1(800) 890-0170 (toll free in CO) 72 STATE UTILITY COMMISSIONS
Pennsylvania Vermont Mississippi New Mexico Mt Richard H. Cowart Mr. Laurence B. Ingram Mr. William H. Smith Mr. Neilson Cochran Chairman Chairman Chairman Chairman Public Service Board New Mexico Public Service Public Utility Commission Public Service Commission P.O. Box 3265 120 State Street 1-:0. Box 1174 Commission Montpelier, VT 05602-2701 Marian Hall Harrisburg, PA 17120 Jackson, MS 39215 (717) 783-1740 (802) 828-2358 (601)961-5400 224 East Palace Avenue 1(800) 622 -4496 Santa Fe, NM 87501-2013 1 (800)782-1110 Northam District (toll free in PA) (toll free in VT) 1(800) 356-6428 (506) 827-6940 (toll free in MS) New Nbrk Puerto Rico Virgin Islands Central District Mr. Peter A. Bradford Mr. Enrique Rodriguez Mr. George C. Parrott 1(800) 356-6430 Chairman Chairman Chairman (tollfree in MS) Public Service Commission Public Service Commission Public Services Commission Southern District 3 Empire State Plaza Call Box 870 P.O. Box 40 1(800)356 -6429 Albany, NY 12223 Hato Roy,PR 00919-0870 Charlotte Amalie (toll free in MS) (518) 474-5527 (809) 751-5050 St.Thomas,VI 00804 1 (800) 342-3377 (809) 776 -1291 Missouri (toll free in NYcomplaints) Rhode Island Mr. William D. Steinmeier 1 (800) 342-3355 Mr. James J. Malachowski Virginia Chairman (toll free in NYemergency Chairman Mr. Theodore V. Morrison Jr. Public Service Commission service cutoff Public Utilities Commission Chairman P.O.Box 360 100 Orange Street State Corporation Commission Jefferson City, MO 65102 7:30 a.m.-7:30 p.m. MondayFriday) Providence,RI 02903 P.O. Box 1197 (314) 751-3234 (401) 277-3500(voice/TDD) Richmond, VA 20209 1 (800) 392-4211 North Carolina 1 (800) 341-1000 (804) 786-3608 (toll free in MO) Mr. William Redman (toll free in RI) 1 (800) 552-7945 Chairman (toll free in VA) Montana Utilities Commission South Carolina Mr. Howard Ellis P.O. Box 29510 Ms. Marjorie Amos-Frazier Chairman Raleigh, NC 27626-0510 Washington Chairman Ms. Sharon Nelson Public Service Commission (919) 733-4249 Public Service Commission 2701 Prospect Avenue Chairman (919) 733-9277 P.O. Drawer 11649 Utilities and Transportation Helena, MT 59620-2601 (consumer services and Columbia,SC 29211 (406)444-6199 Commission complaints) (803) 737 -5100 1300 Evergreen Park Dr. South Nebraska North Dakota 1 (800) 922-1531 Olympia, WA 98504 Mr. Frank Landis Mr. Bruce Hagen (toll free in SC) (206) 753-6423 Chairman President 1 (800) 562 -6150 Public Service Commission Public Service Commission South Dakota Mr. James A. Burg (toll free in WA) 300 The Atrium State Capitol Building 1200 "N" Street Bismarck, ND 58505-0480 Chairman Public Utilities Commission West Virginia P.O. Box 94927 (701) 224-2400 Mr. Boyce Griffith Lincoln, NE 68509 932-2400 500 East Capitol Avenue 1(800) Pierre, SD 57501-5070 Chairman (402) 471-3101 (toll free in ND) Public Service Commission (605)-1.73-3201 1(800) 528-0017 Ohio P.O. Box 812 (toll free in NE) 1 (800) 332-1782 Charleston, WV 25323 Mr. Craig A. Glazer (toll free in SD) Nevada Chairman (304) 340-0300 Mr. Thomas E. Stephens Public Utilities Commission Tennessee 1 (800) 344-5113 Chairman 180 East Broad Street Mr. Steve Hewlett (toll free in WV) Public Service Commission Columbus, OH 43266-0573 Chairman 727 Fairview Drive ;614) 466-3016 Public Service Commission Wisconsin -Carson City, NV 89710 (514) 466-8180 (TDD) 460 James Robertson Parkway Mr. Charles H. Thompson (702) 687-6000 1 (800) 686-7826 Nashville,TN 37243-0505 Chairman (toll free in OHconsumer (615) 741-2904 Public Service Commission New Hampshire services) 1 (800)342-8359 4802 Sheboygan Avenue Mr. Larry M. Smukler (toll free voice/TDD in TN) P.O. Box 7854 Chairman Oklahoma Madison,WI 53707 Public Utilities Commission Mr. Bob Hopkins Texas (608) 266-2001 8 Old Suncook Road Chairman Mr. Paul D. Meek Building No. 1 Corporation Commission Chairman Wyoming Concord, NH 03301 Jim Thorpe Office Building Public Utility Commission Mr. Bill Tucker (603) 271-2431 2101 Lincoln Boulevard 7800 Shoal Creek Boulevard Chairman 1(600) 852-3793 Oklahoma City, OK 73105 Suite 400N Public Service Commission (toll free in NH) (405) 521-2264 Austin, TX 78757 700 West 21st Street 1(800) 522-8154 82002 New Jersey (512) 458-0100 Cheyenne, WY (toll free in OK) (512)458-0221 (TDD) (307) 777-7427 Mr. George Barbour Mr. Jeremiah F. O'Connor Oregon Mr. Myron B. Katz Utah Commissioners Mr. Brian T. Stewart Board of Public Utilities Chairman Public Utility Commission Chairman Two Gateway Center Public Service Commission Newark, NJ07102 300 Labor and Industries Bldg. Salem, OR 97310-0335 160 East 300 South (201) 648-2027 Salt Leto City,UT 84111 (201) 648-7183 (TDD) (503) 378-6611 1 (800) 522-2404 (801) 530 -6716 1(600) 824-0241 (801) 530-6708 (TDD) (toll free in NJ) (tolltreein OR) 73 0 State Vocational andRehabilitation Agencies
State vocational and rehabilitation agencies coordinateplacement. There are also services for the and provide a number of services fordisabled persons. These sight and hearing services can include counseling, evaluation, impaired. For more information, callor write the office nearest Ire: iing and job you.
Alabama Colorado Ms. Lamona H. Lucas Florida Idaho Mr. Anthony Francavilla Calvin Melton, Ph.D. Director Manager Mr. George Pelletier, Jr. Director Administrator Rehabilitation Services Department of ,ocial and Division of Vocational Division of Vocational PO. Box 11586 Rehabilitation Services Montgomery, AL 36111-0586 Rehabilitation Rehabilitation 1575 Sherman Street, 4th Floor Department of Labor and (205) 281-8780 Denver, CO 80203-1714 Len a Jordan Building, Room 150 Employment Security 650 West State (303) $68-2888 (voice/TDD) Alaska 1709"A" Mahan Drive Boise, ID 83720-3650 Mr. Keith J. Anderson, Director Connecticut Tallahassee, FL 32399-0696 (208) 334 -3390 Division of Vocational (904) 488-6210 (208) 334-2520 (voice/TOD) Mr. Richard Carlson (904) 488-2887 (voice/TDD) Rehabilitation Acting Bureau Chief Box F, M.S. 0581 Bureau of Client Services Mr. Edward McHugh Juneau, AK 99811-0500 Mr. Can F. McCoy Administrator State Department of Education Director (907) 465-2814 Division of Rehabilitation Idaho Commission for the Blind (907) 465 -2440 (TOD) Division of Blind Services 341 West Washington Services Department of Education 10 Griffin Road North Soles, ID 83702 2540 Executive Center Circle (208) 334-3220 American Samoa Windsor, CT 06095 West Mr. Peter Galeai (203) 298 -2000 1 (600) 542 -8688 Director Douglas Building, Room 203 (toll free in ID) 1(800) 537-2549 Tallahassee, FL 32399 Vocational Rehabilitation (toll free in CT) Department of Manpower (904) 4111-1330 ( voice/TDD) Illinois Resources 1(800) 342-1828 Ms. Audrey McCrimon Mr. George Precourt (toll free in FL) Pago Page, AS 96799 Director Director Department of Rehabilitation 011 (684) 633-2336 Board of Education and Georgia Services Services for the Blind Arizona Ms. Darlene Taylor 623 East Adams Street 170 Ridge Road Director Mr. James B. Griffith Wethersfield, CT 06109 Springfield, IL 62794 Administrator Division of Rehabilitation (217) 785-0218 (203) 566-5800 Services Rehabilitation Services 1 (600) 842-4510 (217) 782-5734 (TDD) Administration Department of Human Resources (toil free in CT) 878 Peachtree Street, N.E., 1789 serest Jefferson, North Wing Indiana Room 706 Phoenix, AZ 86007 Delaware Mr. Jeff Richardson (602) 542-3332 Atlanta, GA 30309 Commissioner Mr. Tony Sokolowski (404) 894-6670 (602) 542-6049 (voice/TDD) Department of Human Services Director (404) 894-8558 (voice/TDD) Division of Vocational 402 West Washington Street Arkansas 1 (800) 822-9727 P.O. Box 7083 Rehabilitation (toll free in GA) Mr. Bobby C. Simpson Delaware Elwyn Institutes Indianapolis, IN 46207-7083 (317) 232-6500 Deputy Director 321 East 11th Street, 4th Floor Guam Division of Rehabilitation Wilmington, DE 19801 (317) 232-1427 (TDD) Services Mr. Norbert Ungacto 1 (800) 545-7763 (302) 577-2851 (voice/TOD) Acting Director Department of Human Services (toll free in IN) P.O. Box 3781 Department of Vocational Ms. Diane Post Rehabilitation Little Rock, AR 72203 Acting Director Iowa (501) 682-6709 122 Harmon Plaza, Room B201 Mr. Jerry L. Starkweather Division for the Visually Harmon Industrial Park, GU (501) 682-6889 (TOD) Impaired Administrator 96911 Division of Vocational Department of Health and 011 (671) 646-9468 Mr. James C. Hudson Social Services Rehabilitation Services Commissioner 305 West 8th Street Department of Education Division of Services Hawaii 510 East 12th Street Wilmington, DE 19801 Mr. Neil Shim for the Blind (302) 421-5730 Des Moines, IA 50319 Department of Human Services Administrator (515) 281-4311 (voicelTDD) Division of Vocational P.O. Box 3237 District of Columbia Little Rock, AR 72203 Rehabilitation and Services Mr. R. Creig Slayton Ms. Ruth Royall Hill for the Blind (501) 324-9270 Director Acting Administrator Department of Human Services D.C. Rehabilitation Services Department for the Blind PO. Box 339 524 4th Street California Administration Honolulu, HI 96809 Des Moines, IA 50309 Mr. Bill Tainter Department of Human Services Director (808) 586-5355 (515) 281-1333 605 G Street N.W., Suite 1111 1 (SOO) 586-5388 Department of Rehabilitation 1(800) 382-2587 Washington, DC 20001 (toll free in HI) 830 K Street Mall (202) 727-3227 (toll free in IA) Sacramento, CA 95814 (202) 727-0981 (TOO) (9111) 445-3971 (voicetTDD)
74 STATE VOCATIONAL AND REHABILITATION AGENCIES
Kansas Massachusetts Mr. Rick Hokanson James S. Nyman, Ph.D. Mr. Glen Yancey Mr. Charles Crawford Director Director Commissioner Commissioner Services for the Blind Services for the Visually Rehabilitation Services Commission for the Blind 1745 University Avenue West impaired Department of Social and 88 Kingston Street St. Paul, MN 55104 Department of Public Rehabilitation Services Boston, MA 02111-2227 (612) 642-0500 Institutions 300 S.W. Oakley (617) 727-5550 (612) 642-0506 (voice/TDD) 4600 Valley Road Biddle Building, 1st Floor 1(800) 392-6556 1 (800) 652-9000 Uncoln, NE 68510 Topeka, KS 66606 (toll free TDD in MA) (402) 471-2891 (913) 296-3911 1 (800) 392-6450 Mississippi (402) 471-3593 (voice/TDD) (913) 296 -7029 (TDD) (toll free voice in MA) Mr. Joe Carballo Interim Director Nevada Kentucky Mr. Elmer C. Bartels Vocational Rehabilitation Mr. Stephen A. Shaw Mr. Carroll Burchett Commissioner for the Blind Administrator Commissioner Rehabilitation Commission P.O. Box 4872 Department of Human Department of Vocational 4 Point Place Jackson, MS 39296 Resources Rehabilitation 27-43 Wormwood Street (601) 354-6411 Rehabilitation Division Capital Plaza Tower, 9th Floor Boston, MA 02210 505 East King Street Frankfort, KY 40601 (617) 727-2172 Mr. Morris Selby Room 502 (502) 564-4566 (817) 727-9063 (TDD) Director Carson City, NV 89710 (502) 564-4440 (voicelTDD) Michigan Vocational Rehabilitation Division (702) 687-4440 (voicelTDD) 1 (800) 372-7172 Ivan Cotman, Ed.D. Department of Rehabilitation (toll free in KY) Associate Superintendent Services New Hampshire Mr. Bruce A. Archambauit Bureau of Rehabilitation and P.O. Box 1698 Director Mr. Charles W. McDowell Disability Determination Jackson, MS 39215 Division of Vocational Director Department of Education (601) 354-6825 Rehabilitation Department for the Blind P.O. Box 30010 (601) 354-6830 (voice/TDD) Workforce Development Lansing, Ml 48909 1(800) 943-1000 State Department of Education 78 Regional Drive Cabinet (517) 373-3390 (toll free in MS) Concord, NH 03301 427 Versailles Road (517) 373 -3979 (voice/TOD) Frankfort, KY 40601 Missouri (603) 271-3800 (502) 564-4754 Mr. Philip E. Peterson Mr. Don L. Gann, Ed. (603) 271-3471 (voicelTDD) Director Assistant Commissioner Louisiana Commission for the Blind Division of Vocational New Jersey Mr. Alton Toms Department of Labor Rehabilitation Mrs. Jamie Casablanca Hilton Director 201 North Washington Square State Department of Education Executive Director Louisiana Rehabilitation Lansing, MI 48909 2401 East McCarty New Jersey Commission for the Services (517) 373-2062 Jefferson City, MO 65101 Blind and Visually Impaired Department of Social Services (517) 335-4592 (voicelTDD) (314)751-3251 (voice/TOD) P.O. Box 47017 P.O. Box 94371 (517) 373-4025 (voice/TDD) 153 Halsey Street, 6th Floor Baton Rouge, LA 70804-9071 1 (800) 292-4200 MEDavid S. Vogel Newark, NJ 07101 (504) 342-2285 (toll free in MI) Deputy Director (201)648-3333 (504) 342-2266 (voice/TDD) Bureau for the Blind (201) 648-4559 (voice/TDD) Mr. Peter Griswold Division of Family Services (201) 648-6276 (TDD) Maine State Director 619 East Capitol 1 (800) 962-1233 Ms. Pamela A. Tetley Michigan Rehabilitation Services Jefferson City, MO 65101 (toll free in NJ) Director Department of Education (314) 751-4249 Bureau of Rehabilitation P.O. Box 30010 Mr. Stephen Janick Lansing, MI 48909 Services Montana Director Department of Human Services (517) 373-3391 Mr. Joe A. Mathews Division of Vocational 35 Anthony Avenue (517) 373-4031 (voicelTDD) Administrator Rehabilitation Services Augusta, ME 04333-0011 1 (800) 292-5896 Department of Social and Labor Building (207) 626-5300 (toll free in MI) Rehabilitation Services CN 398Room 612 Menton, NJ 08625 (207) 626-5321 (voice/TDD) Mr. Charles Jones RehabilitativeNisual Services (609) 292-5987 State Director Divisions (609) 292-2919 (voice/TDD) Mariana Islands Disability Determination Service P.O. Box 4210 Mr. Manny Villagomez Department of Education Helena, MT 59604 (406) 444 -2590 (voicelTDD) New Mexico Chief P.O. Box 30011 Vocational Rehabilitation Division Lansing, MI 48909 Mr. Ross Sweat Director Commonwealth of Northern (517) 373-7830 Nebraska Mariana Islands 1(800) 366-3404 Jason D. Andrew, Ph.D. Department of Education Division of Vocational P.O. Box 1521 (toll free in MI) Associate Commissioner SalPen, Mariana Islands 96950 Division of Rehabilitation Rehabilitation 011 (670) 234-6538 Minnesota Services 604 West San Mateo Ms. Mary Shorten State Department of Education Sante Fe, NM 87503 Maryland Acting Assistant Commissioner P.O. Box 94987 (505) 327-3500 (voice/TDD) Mr. James S. Jeffers Department of Jobs Lincoln, NE 68509 1 (800) 235-5387 (complaints) Assistant State Superintendent and Training (402) 471-3649 Division of Vocational Division of Rehabilitation (402) 471-3659 (voice/TDD) Rehabilitation Services State Department of Education 390 North Robert Street 2301 Argonne Drive 5th Floor Baltimore, MD 21218 St. Paul, MN 55101 (301) 554-3276 (612) 298-1822 (301) 554-3277 (TDD) (612) 296 -3900 (TOD) 75 8 2 STATE VOCATIONAL AND REHABILITATION AGENCIES
New York Ohio Rhode Island Tennessee Mr. Lawrence C. Gloeckler Mr. Robert L. Rabe Mr. William Meseore Ms. Patsy Mathews Deputy Commissioner Administrator Administrator Assistant Commissioner Office of Vocational and Rehabilitation Services Department of Human Services Rehabilitation Services Educational Services for Commission Division of Community Services Department of Human Services Individuals with Disabilities 400 East Campus View Boulevard Vocational Rehabilitation Citizens Plaza State Office New York State Education Columbus, OH 43235-4604 Services Bldg. 15th Floor Department (614) 438 -1210 (voice/TDD) 40 Fountain Street 400 Deaderick Street One Commerce Plaza 1(800) 282 -4536, ext. 1210 Provkience, RI 02903 Nashville, TN 37248-0060 Room 1606 (toll free in OH) (401)421-7005 (615) 741-2019 Albany, NY 12234 (401) 421-7018 (TDD) (615) 741-5844 (voicefTDD) (518) 474 -2714 Oklahoma (518) 473 -9333 ( voice/TDD) Mr. Jerry Dunlap Mr. John T. Thompson Texas 1(800) 222-JOBS Administrator Acting Administrator Mr. Vernon M. Arrell (toll free in NYemployment Department of Human Services Rhode Island Services for the Commissioner hotline) Division of Rehabilitation Blind and Visually Impaired Rehabilitation Commission Services Department of Human Services 4900 North Lamar Mr. Jack L. Ryan, Jr. PO. Box 25352 275 Westminister Street Austin, TX 78751 Director Oklahoma City, OK 73125 Providence, RI 02903 (512) 445 -8100 State Department of (405) 424-6647 (401) 277 -2300 1(800) 735-2988 (voice) Social Services (405) 424 -2794 (voice/TDD) (401) 277-3010 (voice/TDD) 1(800) 735-2989 (TDD) Commission for the Blind and 1 (800) 752-8088 1 (800) 628 -5115 Visually Handicapped Oregon (toll free in RI) (toll free in TX) 10 Eyck Office Building Mr. Charles Young 40 North Pearl Street Administrator South Carolina Mr. Pat D. Westbrook Albany, NY 12243 Commission for the Blind Mr. Donald Gist Executive Director (518) 473 -1801 535 S.E. 12th Avenue Commissioner Commission for the Blind 1 (800) 342-3715 Poliand, OR 97214 Commission for the Blind P.O. Box 12866 Capitol Station (toll free in NY) (503) 238-8380 (voice/TDD) 1430 Confederate Avenue Austin, TX 78711 Columbia, SC 29201 (512) 459-2500 North Carolina Mr. Joil Southwell (803) 734-7522 (voice/TDD) Mr. Claude A. Myer Administrator 1 (800) 922-2222 (12)1 (800) 4 252-520-28084 Director Division of Vocational (toll free in SC) (toll free in TX) Division of Vocational Rehabilitation Rehabilitation Services Department of Human Resources Mr. Joseph S. Dusenbury Utah Department of Human 2045 Silverton Road Northeast Commissioner Judy Ann Buffmire, Ph.D. Resources Salem, OR 97310 Vocational Rehabilitation Director State Office (503) 378-3850 (voice/TDD) Department Division of Rehabilitation P.O. Box 26053 1410 Boston Avenue Services Raleigh, NC 27611 Pennsylvania P.O. Box 15 State Office of Education (919) 733-3364 Mr. Gil Selders West Columbia, SC 29171 250 East Fifth South (919) 733-5920 (voice/TDD) Executive Director (803) 822-4300 Salt Lake City, UT 84111 Office of Vocational (803) 822-5313 ( voice/TDD) (801) 538-7530 ( voice/TDD) Mr. Herman 0. Gruber Rehabilitation Director Labor and Industry Building South Dakota Mr. William G. Gibson Division of Services 7th and Forster Streets Mr. David L. Miller Director for the Blind Harrisburg, PA 17120 Division Director Services for the Visually Department of Human (717) 787-5244 . Division of Rehabilitation Handicapped Resources (717) 783-8917 (voice/TDD) Services State Office of Rehabilitation 309 Ashe Avenue 1 (800) 442 -6351 Department of Human Services 309 East First South Raleigh, NC 27606 (toll free in PA) 700 Governors Drive Sett Lake City, UT 84111 (919) 733-9822 Pierre, SD 57501-2291 (801)5. 3 -9393 (919) 733-5199 (voice/TDD) Mr. Norman E. Witman (605) 773-3195 1(800) 284-1823 Director (605) 773-4544 (TDD) North Dakota, Bureau of Blindness and Visual Vermont Mr. Gene Hysjulien Services MEGrady Kickul Ms. Diane Dalmasse, Director Associate Director Department of Public Welfare Division Director Vocational Rehabilitation Division Office of Vocational P.O. Box 2675 Division of Service to the Blind 103 South Main :;treet Rehabilitation Harrisburg, PA 17105-2675 and Visually Impaired Waterbury, VT 05671-2303 Department of Human Services (717) 787-6176 700 Governors Drive (802) 241-2189 (voice/TDD) 600 East Boulevard (717) 787 -8280 (voice/TOD) Pierre, SD 57501-2291 State Capitol Building 1 (800)622-2842 (805)773-3195 Mr. David Mentasti Bismarck, ND 58505 (toll free in PA) (605) 773-4544 (TDD) Director (701) 224-2907 Division for the Blind and (701) 224 -2699 (voice/TDD) Puerto Rico Visually Impaired 1(800) 472-2822 Mr. Angel L. Jimenez 103 South Main Street (toll free in ND) Assistant Secretary for Waterbury, VT 05678 Vocational Rehabilitation (802) 241-2211 Department of Social Services Vocational Rehabilitation Program PO. Box 1118, Building 10 Hato Ray, PR 00919 (809) 725-1792
76 8 3 STATE VOCATiONAL AND REHABILITATION AGENCIES
Mr. Donald Cox, Commissioner Ms. Shirley Smith Wisconsin Virgin Islands Ms. Judy R. Norman- Ms. Sedonie Halbert Department for the Visually Director Department of Services Nunnery, Ph.D. Administrator Handicapped 397 Azalea Avenue for the Blind Administrator Division for Disabilities and Division of Vocational Rehabilitation Services Richmond,NA 23227 521 East Legion Way (804) 371-3140 (voice/TDD) Olympia, WA 98501 Rehabilitation Virgin Islands Department of Department of Health and Human Services 1 (800) 622-2155 (206) 586-1224 (toll free in VA) (206) 721-6437 (TDD) Social Services Barbel Plaza South 1 West Wilson, 8th Floor St. Thomas, VI 00802 Madison, WI 53707-7852 (809) 774-0930 Washington West Virginia Ms. Jeanne Munro Mr. John Panza (608) 266-5466 (608) 266-9599 (voicelTDD) Virginia Director Director Division of Vocational Division of Rehabilitation 1 (800) 362-7433 Ms. Susan Urofsky (toll free in WI) Commissioner Rehabilitation Services Department of Rehabilitative Department of Social and State Board of Rehabilitation Health Services State Capitol Wyoming Services Charleston, WV 25305 Ms. Joan B. Watson 4901 Fitzhugh Avenue OB 21-C Olympia, WA 98504 (304) 766-4600 Administrator P.O. Box 11045 Division of Vocational Richmond, VA 23230 (206) 753-0293 (304) 766-4970 (voice/TDD) (206) 753-5473 (voicelTDD) 1 (800) 642-3021 Rehabilitation (804) 367-0316 Department of Employment 1 (800) 637-5627 (toll free in WV) (804) 367-0315 (voice/TDD) 1 East Herschter Building (toll free in WA) 1 (800) 552-5019 Cheyenne, WY 82002 (toll free in VA) (307) 777-7385 (307) 777-7389 (voice/TDD)
0 ,4 77 State Weights and MeasuresOffices
State Weights and Measures offices enforce laws and rental car odometers. regulations about the weights of such packaged itemsas food Contact the Weights and Measure office nearest you if and household products. These offices also check theyou think you have purchased a product that weighed less accuracy of weighing and measuring devices, for example,than it should or you think a scale or meter is inaccurate. supermarket scales, gasoline pumps, taxicab meters and
Alabama Connecticut Idaho Louisiana Mr. Donald E. Stagg Mr. Allan M. Nelson Mr. Glen H. Jex Mr. Ronald Harrell Director Director Chief Director Weights and Measures Division Weights and Measures Division Bureau of Weights and Weights and Measures Department of Agriculture Department of Consumer Measures Department of Agriculture P.O. Box 3336 Protection Department of Agriculture P.O. Box 3098 Montgomery, AL 36109-0336 State Of'lce Building 2216 Kellogg Lane Baton Rouge, LA 70821-3098 (205) 242-2613 Room G-17 Bolsi, iD 83712 (504) 925 -3780 1 (800) 321-0018 165 Capitol Avenue (208) 334-2345 (toll free in AL) Hartford, CT 06106 Alaska (203) 566-5230 Maine Mr. Edward Moses Illinois Mr. Clayton F. Davis Director Delaware Mc Sidney A. Colbrook Director Mr. Ayes D. Thompson Supervisor Manager Division of Regulations Chief Inspector Office of Weights and Weights and Measures State House Station 28 Weights and Measures Measures Program Augusta, ME 04333 Department of Commerce and Department of Agriculture Department of Agriculture (207) 289-3841 Economic Development 2320 South DuPont Highway 801 East Sangamon Avenue (207) 289-4470 (TDD) Division of Measurement Dover, DE 19901-9999 P.O. Box 19281 Standards (302) 739-4811 Springfield, IL 62794-9281 12050 Industry Way (217) 782-3817 Maryland Huffman Business Park Building 0 District of Columbia Mr. Kenneth S. Butcher Chief Anchorage, AK 99515 Acting Chief Indiana (907) 345-7750 Weights and Measures Weights and Measures Section Ms. Sharon S. Rhoades Maryland Department of Market Branch 1 (800) 478-7636 Program Administrator Agriculture (toll free in AK) Department of Consumer and Weights and Measures 50 Harry S. Truman Parkway Regulatory Affairs Arizona State Board of Health Annapolis, MD 21401 1110 U Street, S.E. 1330 West Michigan Street Mr. Raymond Helmick (301) 841-5790 Washington, DC 20020 Indianapolis, IN 46206-1964 Director (202) 767-7923 ;317) 633-0350 Weights and Measures Division Department of Administration Massachusetts 1951 West North Lane Florida Mr. Charles H. Carroll Phoenix, AZ 85021 Mr. Max Gray Iowa Assistant Director of Standards (602) 255-5211 Chief Mr. Jerry L. Bane Division of Standards Bureau Chief Arkansas Bureau of Weights and One Ashburton Place Measures Weights and Measures McCormick Building Mr. Sam F. Hindsman Department of Agriculture and Department of Agriculture and Room 1115 Director Consumer Services Land Stewardship Boston, MA 02108 Bureau of Standards 3125 Conner Boulevard M.A. Building (617) 727-3480 4608 West 61st Street Building #2 Des Moines, IA 50319 Little Rock, AR 72209 Tallahassee, FL 32399-1650 (515) 281-5716 (501) 324-9681 (904) 488-9140 Michigan California Kansas Mr. Edward Heffron Mr. Darrell A. Guensler Georgia Chief Assistant Director Mr. Bill Truby Mr. DeVern H. Phillips Food Division State Sealer Division of Measurement Assistant Commissioner Department of Agriculture Weights and Measures Division Standards Division of Weights and Ottawa Building North Department of Food and Measures State Board of Agriculture 4th Floor 2016 South West 37th Street Agriculture Department of Agriculture P.O. Box 30017 Topeka, KS 66611-2570 8500 Fruitridge Road Agriculture Building Lensing, MI 48909 Sacramento, CA 95826 Atlanta, GA 30334 (913) 267-4641 (517) 373-1060 (916) 366-5119 (404) 656-3605 Colorado Kentucky Minnesota Hawaii Mr. David Wallace Mr. Charles Prebble Mr. Michael F. Blacik Chief Mr. James E. Make Director Director Measurements Standards Administrator Division of Weights and Division of Weights and Section Measurement Standards Measures Measures Department of Agriculture Department of Agriculture Department of Agriculture Department of Public Service 3125 Wyandot Street 725 Halo Street 106 West Second Street 2277 Highway 36 Denver, CO 30211 Honolulu, HI 96813-5524 Frankfort, KY 40601-2882 St. Paul, MN 55113 (303) 886-2845 (808) 548-7152 (502) 564-4870 (612) 341-7200
78 85 STATE WEIGHTS AND MEASURES OFFICES
Mississippi New Mexico Puerto Rico Vermont Mr. William P. Eldridge Mr. Fred A. Gerk Mr. Hector Niedes Mr. Phil Benedict Director Director Auxiliary Secretary for Director Weights and Measures Division Division of Standards and Complaints Consumer Assurance Sectic,i Department of Agriculture Consumer Services Department of Consumer Department of Agriculture 500 Greymont Avenue Department of Agriculture Affairs 116 State Street Jackson, MS 39215-1609 PO. Box 30005, Dept. 3170 PO. Box 41059 State Office Building (601) 354-7077 Las Cruces, NM 88003-0005 Minillas Station Montpelier, VT 05620 (505) 646-1616 Santurce, PR 00940 (802) 828-2436 1 (800) 458-0179 (809) 722-7555 (toll free in NM) Missouri Virgin Islands Mr. Lester Barrows New York Ms. Joycelyn Encarnacion Rhode Island Director Director Mr. John J. Bartfai Ms. Lynda L. Maurer weights and Measures Division Weights and Measures Division Director Supervising Metrologist Dept. of Licensing and Department of Agriculture Bureau of Weights and Mercantile Division P.O. Box 630 Measures Consumer Affairs Department of Labor Golden Rock Shopping Center Jefferson City, MO 65102-0630 Department of Agriculture 220 Elmwood Avenue (314) 751-4278 Building 7-A Christiansted Providence, RI 02907 St. Croix, VI 00820 1220 Washington Avenue (401) 457-1867 (809) 773-2226 Albany, NY 12235 (401) 457-1888 (TDD) (518) 457-3452 Montana Virginia Mr. W. James Kembel North Carolina Mr. J. Alan Rogers Bureau Chief South Carolina Mr. N. David Smith Program Manager Bureau of Weights and Director, Standards Division Mr. Carol P. Fulmer Assistant Commissioner Office of Weights and Measures Department of Agriculture Measures Department of Commerce P.O. Box 27647Dept. SD of Consumer Services Division Department of Agriculture Department of Agriculture and Capitol Station Raleigh, NC 27611 Consumer Services Helena, MT 59620 P.O. Box 11280 (919) 733-3313 P.O. Box 1163, Room 403 (406) 444-3164 Columbia, SC 29211-1280 (803) 737-2080 Richmond, VA 23209-1163 North Dakota (804) 786-2476 Mr. Curtis Roberts Director Nebraska Division of Weights and South Dakota Washington Mr. Steven A. Malone Measures Mr. James Melgaard Ms. Dannie McQueen Director State Capitol Director Acting Program Manager Division of Weights and Bismarck, ND 58505-0480 Division of Commercial Weights and Measures Measures (701) 224-2400 Inspection and Regulation Department of Agriculture Department of Agriculture 1 (800) 932-2400 118 West Capitol 406 General Administration Bldg. 301 Centennial Mall South (toll free in ND) Pierre, SD 57501-2036 Olympia, WA 98504-0641 4th Floor (605) 773-3697 (206) 753-5042 P.O. Box 94757 Ohio Lincoln, NE 68509 Chief (402) 471-4292 Division of Weights and West Virginia Tennessee Mr. Stephen L. Casto Measures Mr. Robert Williams Director Department of Agriculture Standards Administrator Division of Weights and 8995 East Main Street, Bldg. 5 Nevada Weights and Measures Measures Reynoidsburg, OH 43068 Mr. William H. McCrea Department of Agriculture Department of Labor State Supervisor (614) 866-6361 P.O. Box 40627 1800 Washington Street, East Department of Agriculture Melrose Station Building 3, Room 319 Weights and Measures Oklahoma Nashville, TN 37204 Mr. 0. Ray Elliott Charleston, WV 25305 P.O. Box 11100 (615) 360-0109 (304) 348-7890 Reno, NV 89510-1100 Director (702) 688-1166 Agricultural Products Division Department of Agriculture Wisconsin 2800 North Lincoln Boulevard Texas Mr. Ed Price Ms. Merry Fran Tryon Oklahoma City, OK 73105 Director (405) 521-3864, ext. 301 Administrator New Hampshire Weights and Measures Bureau of Weights and Mr. Stephen Taylor Program Measures Commissioner Oregon Department of Agriculture. Mr. Kendrick J. Simile Department of Agriculture Department of Agriculture P.O. Box 12847 Trade and Consumer Protection Bureau of Weights and Administrator 801 West Badger Road Measurement Standards Austin, TX 78711 Measures (512) 463-7602 P.O. Box 8911 Caller Box 2042 Department of Agriculture Madison, WI 53708 635 Capitol Street, N. E. 1 (800) 835-5832 Concord, NH 03302-2042 (toll free in TX) (608) 266-9836 (603) 271-3700 Salem, OR 97310-0110 1(800) 362-3020 (503) 378-3792 (toll free in WI) Pennsylvania Utah New Jersey Mr. Neil E. Cashman Jr. Mr. Robert Smoot Wyoming Mr. William J. Wolfe Director Director Mr. Jim Bigelow State Superintendent Bureau of Weights and Division of Weights and Technical Services Manager State Office of Weights and Measures Measures Consumer/Compliance Division Measures Department of Agriculture State Department of Agriculture Department of Agriculture 1261 Routes 1 and 9 South 2301 North Cameron Street 350 North Redwood Road 2219 Carey Avenue Avenel, NJ 07001 Harrisburg, PA 17110 Salt Lake City, UT 84116 Cheyenne, WY 82002-0100 (201) 815-4840 (717) 787-6772 (801) 538-7159 (307) 777-6591 79 6BEST COPY AlianiE Military Commissary and Exchange Contacts
Consumers who shop at military commissaries and write or call the regional office nearest you. Be sure to discuss exchanges and who have a question or problem should contact the problem with the local and regional offices before contacting the local manager before contacting the regional offices in thisthe national headquarters of a commissary or exchange. section. If your problem is not resolved at the local level, then
Defense MICA Headquarters Marine Corps Exchange U.S. Headquarters Commissary Agency Director Marine Corps Base Head Defense Commissary Agency Camp Leieune, NC 28547 Marine Corps Exchange Northwest/Pacific Region 38th and E Streets (919) 451-2481 Service Branch Commander Building P11200 PO. Box 1834 Defense Commissary Agency Fort Lee, VA 23801-6300 Marine Corps Exchange Quantico, VA 22134 Northwest Pacific Region (804) 734-2227 Marine Corps Base (703) 640-6156 Fort Lewis, WA 98433-7300 Camp Pendleton, CA 92055 (206) 967-4222 Army and Air Force (619) 725-6233 Navy Exchange Service Exchange Service Southwest Region Marine Corps Exchange AAFES Operations Centers Marine Corps Air Station Regional Headquarters Director Cherry Point, NC 28533 Defense Commissary Agency Central Operations Executive Officer (919) 447-7041 Southwest Region AAFES NAVRESSO Building 329 P.O. Box 650455 Field Support Office Marine Corps Exchange MCAS El Toro Dallas, TX 75265-0455 2801 Street, S.W. Marine Corps Air Station Santa Ana, CA 92709-5002 (214) 280-7100 Naval Supply Center Kaneohe Bay, HI 96863 (714) 726-4276 Auburn, WA 98001-7499 Eastern Operations (808) 254-5871 (201) 931-7665 AAFES Midwest Region P.O. Box 650454 Marine Corps Exchange Executive Officer Commander Dallas, TX 75265-0454 Camp Elmore NAVRESSO Defense Commissary Agency (214) 280-7200 U.S. Marine Corps Field Support Office Midwest Region Norfolk, VA 23511 P.O. Box 13Naval Air Station Building 3030 Southern Operations (804) 423 -1187 Jacksonville, FL 32212-0013 Kelly AFB, TX 78241-6290 AAFES (904) 777-7075 (512) 925-3948 P.O. Box 650447 Marine Corps Exchange Dallas, TX 75265-0447 Marine Corps Recruit Depot Executive Officer Central Region (214) 280-7300 Parris Island, SC 29905 NAVRESSO Director (803) 525-3301. Field Support Office Defense Commissary Agency Western Operations PO. Box 15037 Central Region AAFES Marine Corps Exchange Norfolk, VA 23511-0799 Building 3345 P.O. Box 650429 Marine Corps Development (804) 440-2399 NAB Little Creek Dallas, TX 75265-0429 and Education Command Norfolk, VA 23521-5330 (214) 280-7400 Ouantico, VA 22134 Executive Officer (804) 460-3779 (703) 640-7171 NAVRESSO U.S. Headquarters Field Support Office Army and Air Force Exchange Southern Region Marine Corps Exchange P.O. Box 23330 Service Headquarters Marine Corps Recruit Depot Director Oakland, CA 94623 Customer Relations (PA-R) San Diego, CA 92140 Defense Commissary Agency (415) 466-7020 P.O. Box 660202 (619) 297-2500 Southern Region Dallas, TX 75266-0202 Building 678 Officer in Charge (214) 780-3531 Marine Corps Exchange Maxwell AFB, AL 3612: Navy Resale Activity Marine Corps Air StationEl Toro (205) 953-2026 Marine Corps Naval Base Santa Ana, CA 92709 Pearl Harbor, HI 96860-6000 Exchange Service (714) 726-3340 Northeast Region (808) 471-0263 Regional Headquarters Director Marine Corps Exchange Executive Officer Marine Corps Exchange Defense Commissary Agency Marine Corps Air/Ground NAVRESSO Marine Corps Logistics Support Northeast Region Combat Center Field Support Office Base, Atlantic Building 2257 Building 1533 P.O. Box 150Naval Station Albany, GA 31704 Fort Meade, MD 20755-5220 Aventynine Palms, CA 92278 San Diego, CA 92136-5150 (912) 435-1471 (301) 677-4932 (619) 368-6163 (619) 237-5601 Marine Corps Exchange European Region Marine Corps Exchange Headquarters Battalion, HOMC U.S. ileadquarters Marine Corps Air Station Director Henderson Hall Customer Service Defense Commissary Agency Yuma, AZ 85364 Representative Arlington, VA 22214 (602) 726-2363 European Region (703) 979-8420 Navy Resale and Services Ramstein AB, Germany Support Office APO New York 09094-5001 Marine Corps Exchange Naval Station, New York (011) 49 6371 42896 Marine Corps Logistics Base Staten Island, NY 10305-5097 Barstow, CA 92311 (718) 390-3868 (714) 256-8971
SO Federal Information Center
The Federal Information Center (F1C), administered by thewithin the states and cities listed. If your area is not listed, please General Services Administration, can help you find information call (301) 722-9098. If you would prefer to write, please mail about Federal government services, programs and regulations. your inquiry to the Federal Information Center, P.O. Box 600, The AC also can tell you which Federal agency to contact for Cumberland, MD 21502. help with problems. Users of Telecommunications Devices for the Deaf Simply call the telephone number listed below for your(TDD/TTY) may call toll-free from any point in the United States metropolitan area or state. All the "800" numbers on this list by dialing 1(800) 326-2996. are toll free. These "800" numbers can be called only from
Illinois Missouri Oregon Alabama Portland Birmingham, Mobile Chicago St. Louis, 1 (800) 726-4995 1 (800) 366-2998 1 (800) 366-2998 1(800) 366-2998 All other locations Indiana 1 WO) 735-8004 Pennsylvania Alaska Philadelphia, Pittsburgh Anchorage Gary 1 (800) 729-8003 1 (800) 366 -2998 Nebraska 1 (SOO) 347-1997 Indianapolis Omaha Arizona 1 (800) 347-1997 1 (800) 366-2998 Rhode Island All other locations Providence Phoenix 1 (800)347-1997 1(800) 359-3997 Iowa 1(800) 735-8004 All locations Arkansas 1 (800) 735-8004 New Jersey Tennessee Chattanooga Little Rock Newark, Trenton 1 (800) 347-1997 1 (800) 366 -2998 Kansas 1 (800) 347-1997 All locations Memphis, Nashville California 1 (800) 735-8004 New Mexico 1(800) 366 -2998 Los Angeles, San Diego, Albuquerque San Francisco, Santa Ana Kentucky 1 (800) 359-3997 Texas Austin, Dallas, Fort Worth 1 (800) 726-4995 Louisville Houston, San Antonio Sacramento 1 (800) 347-1997 New York 1 (800) 366-2998 (916) 973-1695 Albany, Buffalo, New York Louisiana Rochester, Syracuse Colorado New Orleans 1 (800) 347-1997 Utah 1 (SOO) 366-2998 Salt Lake City Colorado Springs, Denver, 1(800) 359-3997 Pueblo North Carolina 1 (800) 359-3997 Maryland Charlotte Baltimore 1 (800) 347-1997 Virginia 1 (800) 347-1997 Norfolk, Richmond, Roanoke Connecticut 1 (800) 347-1997 Hartford, New Haven Ohio 1 (800) 347-1997 Massachusetts Akron, Cincinnati, Cleveland, Boston Columbus, Dayton, Toledo Washington 1 (800) 347-1997 1 (SOO) 347-1997 Seattle, Tacoma Florida 1 (800) 726-4995 Ft. Lauderdale, Jacksonville, Miami, Orlando, St. Petersburg, Michigan Oklahoma Tampa, West Palm Beach Detroit, Grand Rapids Oklahoma City, Tulsa Wisconsin Milwaukee 1 (800) 347-1997 1 (800) 347-1997 1 (800) 366-2998 1(800) 366 -2996 Georgia Minnesota Atlanta Minneapolis 1 (800) 3;7-1997 1(800) 366-2998 Hat!mil Honolulu 1 (800) 733-5996
$1 Selected Federal Agencies
Many Federal agencies have enforcement and/or decisions and dealing with consumer problems. If you nr.zel complaint-handling duties for products and services used by help in deciding where to go with your consumer probt the general public. Others act for the benefit of the public, butcheck the index at the end of this book or call the nearbs.t do not resolve individual consumer problems. Federal Information Center listed on page 81. The Federal Agencies also have fact sheets, booklets and otheragencies listed below respond to consumer complaints and information which might be helpful in making purchase inquiries.
Architectural and Animal and Plant Health Office of the Department of liansportation Barriers Inspection Service Consumer Advisor Defense Compliance Board Public information Department of Agriculture Washington, DC 20250 1331 F Street, NW., Suite 1000 Department of Agriculture Office of National (202) 720-9681 Washington, DC 20004-1111 Federal Building, Room 613 Ombudsman (202) 653-7834 6505 Belcrest Road National Committee for 1 (800) 872-2253 (toll free) Hyattsville, MD 20782 Office of Public Affairs Employer Support of the Guard (301) 436-7799 Visitor Information Center and Reserve Commission on Department of Agriculture 1555 Wilson Boulevard Cooperative Extension Washington, DC 20250 Suite 200 Civil Rights Service Look in your telephone Arlington, VA 22209-2405 Department of Agriculture Department of (703) 696-1400 directory under "U.S. Washington, DC 20250 Government, Civil Rights Commerce 1 (800) 336-4590 (202) 720-0987 (toll free outside DC Commission:' If it does not Or consult county or city appear, call the appropriate FIC Bureau of the Census metropolitan area) government listings in your Customer Services number (see page 81), or Provides assistance with local telephone directory for the Data User Services Division employer/employee problems contact: number of your local Commission on Civil Rights Washington, DC 20233 for members of the Guard and Cooperative Extension Service (301) 763-4100 Reserve and their employers. 1121 Vermont Avenue, N.W. office. Suite 800 Office of Consumer Affairs Washington, DC 20425 Department of Farmers Home Administration Department of Commerce 1 (800) 552-6843 Department of Agriculture Education (toll freecomplaint referral Room 5718 Washington, DC 20250 Washington, DC 20230 outside DC) Clearinghouse on Disability (202) 720-4323 (202) 377-5001 (202) 376-8513 Information (complaint referral in DC) Department of Education Food and Nutrition Service National Institute of (202) 376-8116 Department of Agriculture C Street, SW., Room 3122. (TDDnationwide complaint Standards and Technology Washington, DC 20202-2524 3101 Park Center Drive Office of Weights referral) (202) 205-8241 Alexandria, VA 22302 and Measures (202) 376-8105 (publications) (202) 205-5465 (TDD) (703) 305-2276 (301) 975-4004 (202) 376-8312 (public affairs) Human Nutrition information Consumer Affairs Staff National Marine OIIA Commodity Futures Service Fishorius Service Trading Commission Department of Agriculture Department of Education Office of Trade and Room 3061 (CFTC) Federal Building Industry Services Rooms 360 and 364 Washington, DC 20202 2033 K Street, N.W. Department of Commerce (202) 401-3679 Washington, DC 20581 6505 Belcrest Road 1335 East-West Highway (202) 254-3067 Hyattsville, MD 20782 Silver Spring, MD 20910 (301) 436-8617, 7725 Federal Student Financial (complaints only) (301) 713-2334 Aid Program (202) 254-8630 (information) (inspection and safety) Inspector Generars Hotline Department of Education 400 Maryland Avenue, S.W. Office of the Inspector General Constituent Affairs Consumer Information P.O. Box 3, Room 4624 Department of Agriculture National Weather Service Center (CIC) Washington, DC 20202 P.O. Box 23399 Department of Commerce (202) 708 -8391 Pueblo, CO 81009 Washington, DC 20026 Washington, DC 20901 You can obtain a free Consumer (202) 690-1622 (301) 713-0258 Information Catalog by writing 1 (800) 424-9121 (toll free) National Clearinghouse on Bilingual Education Hotline to the above address or by Metric Program Office calling (719) 948-4000. Meat and Poultry Hotline Department of Education Department of Commerce 1118 22nd Street, N.W. Food Safety and Room H4845 Department of Inspection Service Washington. DC 20037 Washington, DC 20230 (202) 487-0667 Agriculture (USDA) Department of Agriculture (202) 535-1939 Washington, DC 20250 1(800) 321-NCBE (toil free outside DC) Agricultural Marketing (202) 720-3333 Patent and Baden,* Office Service (voice/TDD) Department of Commerce Department of Agriculture 1(800) 535-4555 Office of Public Affairs Washington, DC 20231 Department of Education Washington, DC 20250 (toll free voice/TDD outside DC) (703) 557-3631 (202) 720-7047 400 Maryland Avenue, S.W. Washington, DC 20202 (202) 401-3020
$2 8.5 SELECTED FEDERAL AGENCIES
Centerter for Choice In Food and Drug Office for Civil Rights Family Housing Education Administration (FDA) Department of Health Department of Housing 400 Maryland Avenue, S.W. Look in your telephone and Human Services and Urban Development Room 3053 directory under 'U.S. Washington, DC 20201 Room 9282 Washington, DC 20202 Government, Health and (202) 619-0403 Washington, DC 20410 (SOO) 442 -PICK (toll free) Human Services Department, 1 ($00) 368 -1019 (202) 708-3175 Food and Drug Administration" (toll free outside DC) Department of Energy If it does not appear, call the 1 (SOO) 537-7697 (toll free Office of Affordable Housing appropriate FIC number (see TOD) Program page 81) or contact: Department of Housing For information about Office of Prepaid Health Care conservation and renewable Consumer Affairs and and Urban Development Operations and Oversight energy: information Staff Room 7168 Food and Drug Administration HCFA Washington, DC 20410 National Appropriate Department of Heath 'technology Assistance (HFE-88) (202) 708-2685 Department of Health and and Human Services Service 200 Independence Ave., S.W. Department of Energy Human Services Title I Insurance Division 5600 Fishers Lane Room 423 HHH Department of Housing P.O. Box 2525 Washington, DC 20201 Butte, MT 59702-2525 Room 16-85 and Urban Development (202) 619-3555 1 (SOO) 428 -1718 Rockville, MD 20857 Room 9160 (toil free in MT) (301) 443-3170 Washington, DC 20410 Presidents Council on (202) 708-2680 1 (800) 428 -2525 Physical Fitness and Sports (toil free outside MT) Division of Beneficiary Services Department of Health Department of Health Care Financing and Human Services Conservation and Renewable 701 Pennsylvania Ave., NW. the Interior Energy Inquiry and Referral Administration (HCFA) Department of Health and Suite 250 Service Washington, DC 20004 Bureau of Indian Affairs Human Services Department of Energy (202) 272-3421 Department of the Interior P.O. Box 8900 6325 Security Boulevard Washington, DC 20240 Silver Spring, MD 20907 Baltimore, MD 21207 Second Surgical Opinion (202) 208-4190 1(800) 523-2929 (toll free) 1(800) 6311-61133 (toll free) Program (This is a taped answering Department of Health Bureau of Land Management Office of Scientific and service; a specialist will return and Human Services Department of the Interior Technical Information your call.) Washington, DC 20201 Washington, DC 20240 Department of Energy (202) 690-8056 (202) 208-5717 Hill-Burton Free Hospital PO. Box 82 Oak Ridge, TN 37831 Cam Hotline Social Security Consumer Affairs (written inquiries only) 1(800) 492-0359 Administration Administrator (toll free in MD) 1(800) SSA-1213 (toil free) Office of the Secretary Office of Consumer and 1 (800) 638-0742 Department of the Interior Public Liaison (toll free outside MD) Department of Housing Washington, DC 20240 Department of Energy inspector Generale Hotline and Urban (202) 208-5521 Washington, DC 20585 HHS/01GHotline Development (HUD) (202) 586-5373 National Park Service PO. Box 17303 Department of the Interior Baltimore, MD 21203-7303 HUD Fraud Hotline Office of Conservation and Washington, DC 20240 1(800) 368-5779 (toll free) (202) 708-4200 Renewable Energy 1(800) 347-3735 (toll free (202) 208-4917 Weatherization Assistance National Center on Child outside DC) Inquiries: Abuse and Neglect United States Fish Department of Energy Department of Health and Interstate Land Sates and Wildlife Service Department of the Interior Washington, DC 20585 Human Services Registration Division Washington, DC 20240 (202) 586-2204 330 C Street, S.W. Department of Housing Washington, DC 20201 and Urban Development (202) 208-5634 Department of Health (202) 205-8586 Room 6278 and Human Services Washington, DC 20410 United States Geological Survey (HHS) National Health Information (202) 708-0502 Center Department of the Interior Manufactured Housing and 12201 Sunrise Valley Drive AIDS Hotline Department of Health and Human Services Construction Standards Reston, VA 22092 Acquired Immune Division (703) 648-4427 Deficiency Syndrome P.O. Box 1133 Washington, DC 20013-1133 Department of Housing 1(800) 342-AIDS (toll free) and Urban Development 1(800) 344-7432 (toll free for (301)565-4187 Department of Justice (Washington Metro Area) Room 9152 Spanish speaking) Washington, DC 20410 Antitrust Division 1(800) 243 -7889 (toll free 1(800) 336-4797 (toll free) (202) 708-2210 Department of Justice Spanish TDD) National Runaway Washington, DC 20530 Office of Fair Housing (202) 514-2401 Cancer Hotline Switchboard 1(000) 621-4000 (toll free) and Equal Opportunity 1(800) 4-CANCER (toil free) Department of Housing During daytime hoursAallers in Office of Child and Urban Development California, Florida, Georgia, Support Enforcement Room 5100 Illinois, Northern New Jersay, Department of Health and Washington, DC 20410 New York and Texas may ask Human Services (202) 708-4252 for Spanish speaking staff Washington, DC 20447 1(800) 424-8590 (toil free members. (202) 401-9373 outside DC) Office of Single
au SELECTED FEDERAL AGENCIES
Civil Rights Division Coordinator of Pension and Welfare Auto Safety Hotline: Look in your telephone Consumer Affairs Benefits Administration National Highway itaffic directory under "U.S. Department of Labor Office of Program Services Safety Administration Government, Justice Washington, DC 20210 Department of Labor (NHTSA) Department, Civil Rights (202) 523-6060 Washington, DC 20210 (NEF-11) Division' If it does not appear, (general inquiries) (202) 523-8776 Department of Transportation call the appropriate FIC Washington, DC 20590 number (see page 81) or Employment and Women's Bureau (202) 366-0123 contact: 'Raining Administration The Work and Family (202) 755-8919 (TDD) Civil Rights Division Look in your telephone Clearinghouse 1(600) 424-9393 Department of Justice directory under U.S Department of Labor (toll free outside DC) Washington, DC 20530 Government, Labor Washington, DC 20210 1 (800) 424-9153 (202) 514-2161 Department, Employment and (202) 523-0525 (toll free TDD outside DC) (202) 514-0716 (TDD) Training Administration' If it 1 (600) 627 -5335 (toll free) Boating Safety Classes: does not appear, call the Employers may contact this United States Coast Guard Drug Enforcement appropriate FIC number (see office for information about Office of Boating, Public and Administration (DEA) page 81) or contact: dependent care (child and/or Consumer Affairs (G-NAB-5) Look in your telephone Employment and 'Raining elder care) policies. Department of Transportation directory under "U.S. Administration Washington, DC 20593 Government, Justice Director, Office of Public Affairs Women's Bureau 1(600) 336-26211 (toll free) Department, Drug Enforcement Department of Labor The Workforce Quality Administration' If it does not Washington, DC 20210 Clearinghouse Boating Safety Hotline: appear, call the appropriate FIC (202) 523-6871 Department of Labor United States Coast Guard number (see page 81) or Washington, DC 20210 Department of Transportation contact: Employment Standards (202) 523-8913 Washington, DC 20593 Drug Enforcement Administration 1 (800) 523-0525 (202) 267-0780 Administration Office of Public Affairs (toll free outside DC) 1 (60O) 368-5647 (toll free) Department of Justice Department of Labor Employers may contact this Washington, DC 20537 Washington, DC 20210 office for information about Oil and Chemical Spills: (202) 307-8000 (202) 523-8743 workplace quality resources, National Response Center e.g., employee training and United States Coast Guard Federal Bureau of Mine Safety and skills development. Headquarters, G-1GC-2 Investigation (FBI) Health Administration Department of Transportation Look inside the front cover of Office of Information Department of State Washington, ')C 20593 your telephone directory for the and Public Affairs (202) 267-2675 number of the nearest FBI Department of Labor Overseas Citizen Services 1 (800) 424-8802 office. If it does not appear, look Ballston Towers #3 Department of State (toll free outside DC) under "U.S. Government, Arlington, VA 22203 Washington, DC 20520 Railway Safety: Justice Department, Federal (703) 235-1452 (202) 647-3666 (non-emergencies) Federal Railroad Bureau of Investigation' You Administration (202) 647-5225 may also contact: Occupational Safety and 'Office of Safety (RRS-20) (emergencies) Federal Bureau of Health Administration (OSHA) Department of Transportation Invoitigation Look in your telephone Passport Services Washington, DC 20590 Department of Justice directory under 'U.S. (202) 366-0522 Washington, DC 20535 Government, Labor Washington Passport Agency (202) 324-3000 Department, Occupational 1425 K Street, N.W. Department of the Safety and Health Washington, DC 20524 Immigration and Administration' If it does not (202) 647-0518 Treasury Naturalization Service (INS) appear, call the approprizto FIC Visa Services Bureau of Alcohol, Look in your telephone number (see page 81) or Tobacco and Firearms directory under "U.S. contact: Department of State Look in your telephone Government, Justice Occupational Safety and Washington, DC 20520 (202) 633-1225 directory under "U.S. Department, Immigration and Health Administration Government, Treasury Naturalization Service" If it Office of Information and Department, Bureau of Alcohol, Consumer Affairs Department of does not appear, call the Tobacco and Firearms:' Department of Labor appropriate FIC number (see Transportation (DOT) If it does not appear, call the Washington, DC 20210 page 81) or contact: appropriate FIC number (see immigration and (202) 523-8151 Air Safety: page 81) or contact: Naturalization Service Federal Aviation Bureau of Alcohol, Tobacco Department of Justice Office of the Assistant Administration and Firearms 425 I Street, N.W. Secretary for Veterans (FAA) Department of the Treasury Employment and 'Raining Washington, DC 20536 Community and Consumer Room 5500 Department of Labor (202) 514-4316 Liaison Division 650 Massachusetts Avenue, N.W. Washington, DC 20210 FAA (APA-200) Washington, DC 20226 Department of Labor (202) 523-9116 Washington, DC 20591 (202) 927-8500 1(600) 326-2577 (toll free, 1 (800) 442-2VET (202) 267-3479,8592 24-hour TDD) (toll freeVeterans Job Rights 1(600) FAA-SURE To report lost or stolen Hotline) (toll free outside DC) explosives, or to report Bureau of Labor- explosive incidents or Manegement Relations Office of Labor-Management Airline Service Complaints: bombings, call: and Cooperative Programs Standards Office of Intergovernmental (202) 566 -7777 Department of Labor Department of Labor and Consumer Affairs (1-25) 1 (600) 217-4867 Washington, DC 20210 Washington, DC 20210 Department of Transportation (toll free outside DC) (202) 523-6098 (202) 523-7343 Washington, DC 20590 (202) 789-3000 (202) 366-2220
84 SELECTED FEDERAL AGENCIES
Bureau of Engraving United States For Information about burials, Safe Drinking Water Hotline and Printing Customs Service headstones or markers, and (202) 382-5533 Congressional and Media Look in your telephone presidential memorial 1 (800) 426-4791 Affairs Division directory under `U.S. certificates: (toll free outside DC) Department of the Treasury Government, Treasury National Cemetery System 14th and C Streets, S.W. Department, U.S. Customs (40H) Toxic Substances Control Act Room 533M Service" If it does not appear, Department of Veterans Affairs Assistance Information Washington, DC 20228 call the appropriate FIC 810 Vermont Avenue, N.W. Service (202) 874-2778 number (see page 81). Washington, DC 20420 Environmental Protection Agency (202) 535-7855 Washington, DC 20024 Bureau of the Public Debt To report fraudulent import (202) 554-1404 Public Affairs Officer practices, call U.S. Customs For consumer information or Office of the Commissioner Services Fraud Hotline: general assistance: Equal Employment Department of the Treasury 1 (1100) ITS-FAKE (toll free) Consumer Affairs Service Opportunity 999 E Street, N.W., Room 553 Department of Veterans Affairs Commission Washington, DC 20239-0001 To report drug smuggling 810 Vermont Avenue, N.W. (202) 219-3302 activity, call U.S. Customs Washington, DC 20420 Look in your telephone Services Narcotics Hotline: (202) 535-8962 directory under "U.S. Comptroller of the Currency 1 (800) BE-ALERT (toll free) The Comptroller of the Environmental Government, Equal Currency handles complaints Employment Opportunity United States Mint Protection Agency Commission" If it does not about national banks, i.e., Customer Relations Division banks that have the word (EPA) appear, call the appropriate FIC Department of the Treasury number (see page 81) or "Nationar in their names or the 10001 Aerospace Road Asbestos Action Program contact: initials "N.A." after their names. Lanham, MD 20706 (202) 260-3949 Office of Communications For assistance, look in your (301) 436-7400 telephone directory under and Legislative Affairs Emergency Planning and Equal Employment Opportunity "U.S. Government, United States Community Right4o-Know Commission Treasury Department, Savings Bonds Division Information Hotline 1801 L Street, N.W. Comptroller of the Currency" Office of Public Affairs If it does not appear, call the Environmental Protection Washington, DC 20507 Department of the Treasury (202) 663-4900 appropriate FIC number (see Washington, DC 20220 AgencY Washington, DC 20460 1 (800) USA-EEOC (toll free) page 81) or contact: (202) 377-7715 Comptroller of the Currency (703)920-9810 1 (800) 800-3302 1 (800) US-BONDS (toll free TDD) Compliance Management (toll free recording) 1 (800) 53570202 Mail Stop 7-5 (toll free outside AK and DC) Washington, DC 20219 Federal (202)874-4820 Department of Inspector General's Veterans Affairs (VA) Communications Whistle BiOVNI Hotline Commission(FCC) Financial Management (202) 260-41 Service For information about VA 1 (800) 424-4000 Complaints about telephone Office of Legislative and medical care or benefits, write, (toll free outside DC) Public Affairs call or visit your nearest VA systems: Department of the Treasury facility. Your telephone Common Carrier Bureau National Pesticides Informal Complaints Branch 401 14th Street, S.W. directory will list a VA medical Telecommunications Federal Communications Room 555 center or regional office under Network (NPTN) Washington, DC 20227 "U.S. Government, Department Commission 1 (800) 858-7378 (toll free) 2025 M Street, NW. (202) 874-6740 of Veterans Affairs" or under 1 (800) 858-PEST Room 6202 "U.S. Government, Veterans (toll free outside TX) Internal Revenue Service Administration" You may also Washington, DC 20554 (IRS) contact the Offices listed below. (202) 632-7553 Office of External Relations (202) 634-1855 (TDD) Look in your telephone Environmental Protection Agency directory under For information about benefits: Washington, DC 20460 General Information: "U.S. Government, Veterans Benefits (202) 260-4454 Treasury Department, Internal Administration (27) Consumer Assistance and Small Business Office Revenue Service Department of Veterans Affairs Public Information Center If it does not appear, call the 810 Vermont Avenue, N.W. Federal Communications PIC (PM-211B) Commission appropriate FIC number (see Washington, DC 20420 Environmental page 81). (202) 233-2567 1919 M Street, NW. Protection Agency Room 254 Washington, DC 20460 Office of Thrift Supervision For information about medical Washington, DC 20554 (formerly Federal Home Loan (202) 260-2080 (202) 632-7000 care: (general information) Bank Board) Veterans Health (202) 632-6999 (TDD) The Office of Thrift Supervision Administration (184C) Resource Conservation and handles complaints about 810 Vermont Avenue, N.W. Complaints about radio or savings and loan associations Recovery Act televison: Washington, DC 20420 RCRAISuperfund Hotline and savings banks. (202) 535-7208 Mass Media Bureau For assistance contact: Environmental Protection Agency Complaints and Investigations Office of Thrift Supervision Washington, DC 20460 Federal Communications Consumer Affairs (703)920-9810 Commission 1700 G Street, N.W. 1 (800) 424-9346 2025 M Street, N.W. Washington, DC 20552 (toll free outside DC) Room 8210 (202) 908-8000 Washington, DC 20554 1(800) 842-6929 (202)632-7048 (toll free ouside DC) BEST COPY At%AUE 85 .402 SELECTED FEDERAL AGENCIES
Federal Deposit Federal Maritime Federal Information Center National Credit insurance Corporation Commission (see Page 81) Union Administration (FDIC) Office of Informal Inquiries Federal Information The National Credit Union and Complaints Relay Service Share Insurance Fund provides FDIC handles questions about 7th & D Streets, S.W. deposit insurance coverage eoo N. Capitol St., N.W. federal insurance for nearly Room 6040 and complaints about FDIC- Washington, DC 20573 13,000 credit unions. Washington, DC 20407 insured state banks which are (202) 523-5807 Look in your telephone (202) 708-9300 (TDD) not members of the Federal directory under "U.S. Federal Reserve System 1(600) 877-8339 Government, National Credit Reserve System. For (toll free voice/TDD outside DC) assistance, look in your Union Administration' If it does telephone directory under "U.S. The Board of Governors not appear, call the appropriate Government, Federal Deposit handles consumer complaints Surplus Federal FIC number (see page 81) Insurance Corporation' If it about state-chartered banks Property Sales Or contact: does not appear, call the and trust companies which are Look in your telephone National Credit appropriate FIC number (see members of the Federal directory under "U.S. Union Administration page 81) or contact: Reserve System. Government, General Services 1776 G Street. NW. Office of Consumer Affairs For assistance, look in your Administration' If it does not Washington, DC 20456 appear, call the appropriate FIC Federal Deposit Insurance telephone directory under "U.S. (202) 682-9600 number (see page 81). Corporation Government, Federal Reserve 550 17th Street, N.W. System, Board of Governors: or National Labor Washington, DC 20429 "Federal Reserve Bank' Government Printing Relations Board (202) 898-3536 If neither appears, call the Office (GPO) 1 (60O) 925-4618 (voicefTDD) appropriate FIC number (see Office of the 1(600) 934-3342 page 81) or contact: Government Publications: Executive Secretary (toll free outside DC) Board of Governors of the Publications Service Section 1717 Pennsylvania Ave., N.W. Federal Reserve System Government Printing Office Room 701 Federal Emergency Division of Consumer Washington, DC 20402 Washington, DC 20570 Management Agency and Community Affairs (202) 512-2457 (202) 254-9430 Washington, DC 20551 Look in your telephone (202) 452-3946 Subscriptions to Government directory under "U.S. Nuclear Regulatory (202) 452-3544 (TDD) Periodicals: Government, Federal Commission (NRC) Emergency Management Subscription Research Agency' If it does not appear, Federal Tirade Section Government Printing Office Office of Governmental call the appropriate FIC Commission (FTC) and Public Affairs Washington, DC 20402 number (see page 81) or Washington, DC 20555 (202) 512-2303 contact: Look in your telephone (301) 492-7000 (24-hour) Emergency Preparedness directory under (301) 492-4626 (TDD) and Response "U.S. Government, Federal Interstate Commerce Office of the External Trade Commission' Commission (ICC) Pension Benefit Affairs Directorate If it does not appear, call the appropriate FIC number (see Office of Compliance Guaranty Corporation Federal Emergency 2020 K Street, NW. page 81) or contact: and Consumer Assistance Management Agency Washington, DC 20006-1860 Correspondence Branch Washington, DC 20423 Washington, DC 20472 (202) T78-8800 Federal Trade Commission (202) 927-5500 (202) 646-4000 (202) 778-8559 (TDD) Washington, DC 20580 (written complaints only) Federal Insurance National Archives and Postal Rate Administration Records Administration Federal Emergency Public Reference Section Commission Management Agency Federal Trade Commission Reference Services Branch Office of the Washington, DC 20472 6th & Pennsylvania Ave., N.W. National Archives and Consumer Advocate Postal Rate Commission (202) 646-2781 Room 130 Records Administration 1333 H Street, N.W. 1(800) 638-6620 (toll free) Washington, DC 20580 Washington, DC 20408 (202) 326-2222 (publications) (202) 501-5400 Suite 300 Washington, DC 20268 Office of Disaster (202) 501-5404 (TDD) Assistance Programs (202) 789-6830 Federal Emergency General Services Federal Register Management Agency Administration (GSA) National Archives and President's Committee 500 C Street, S.W. Records Administration on Employment of Room 705 Business Service Centers Washington, DC 20408 People with Disabilities Washington, DC 20472 Look in your telephone (202) 523-5240 1331 F Street, N.W. (202) 646-3615 directory under "U.S. (202) 523-5229 (TDD) Suite 300 Government, General Services Washington, DC 20004-1107 U.S. Fire Administration Administration:* If this does not Publications Services (202) 376-6200 Federal Emergency appear, call the appropriate FIC National Archives and (202) 376-6205 (TOD) Management Agency number (see page 81). Records Administration NE?; Washington, DC 20408 Railroad Retirement 168:26 South Seton Avenue (202) 501-5240 Board Emmitsburg, MD 21727 (202) 501-5404 (TOD) (301) 447-1080 844 Rush Street (202) 646-2449 Chicago, IL 80811-2092 (312) 751-4500
II6 93 SELECTED FEDERAL AGENCIES
Securities and Tennessee Valley United States Postal For consumer convenience, all post offices and letter carriers Exchange Commission Authority (TVA) Service have pstage-free Consumer (SEC) Service Cards available for Regional Communications Ifyou experiencedifficulty reporting mail problems and 400 West Summit Hill Drive when ordering merchandise or Office of Filings, Information submitting comments and Knoxville, TN 37902 conducting business and Consumer Services suggestions. If the problem 450 5th Street, N.W. (615) 632-7196 transactions through the mail, or suspect that you have been cannot be resolved using the (Mail Stop 2-6) (615) 751-8500 (TDD) Con' umer Service Card or Washington, DC 20549 the victim of a mail fraud or misrepresentation scheme, through direct contact with the (202) 272-7440 U.S. Consumer Product local post office, write or call: contact your postmaster or (investor complaints) Safety Commission Consumer Advocate (202) 272-7450 local Postal Inspector. (CPSC) Look in your telephone United States Postal Service (filings by corporations and Washington, DC 20260-6720 other regulated entities) directory under 'U.S. To report a hazardous product Government, Postal Service (202) 268-2284 (202) 272-5-124 or a product-related injury, or (202) 268-2310 (TDD) (SEC Information Line U.S:' for these local listings. If to inquire about product recalls, they do not appear, contact: general topics and sources of call or write: assistance) Chief Postal Inspector Product Safety Hotline United States Postal Service U.S. Consumer Product Safety Washington, DC 20260-2100 Small Business Commission (202) 268-4298 or Administration (SBA) Washington, DC 20207 (202) 268-4299 1(800) 638-CPSC (toll free) Office of Consumer Affairs 1(800) 638 -8270 409 Third Street, S.W. (toll free TDD outside MD) Washington, DC 20416 1 (800) 492-8104 (202) 205-6931 (toll free MD in MD) (complaints only) 1 (800) U-ASK -SSA (toll freeinformation)
87 Federal TDD Directory
This section lists Federal government offices that have fcr you. Call FIRS on 1 (800) 877-8339 (toll free) or (202) Telecommunications Devices for the Deaf (TDDs). These708-9300 in Washington, DC, and a relay operator will come offices can respond to questions and complaints from persons on the line. Additional TDD numbers are published in theU.S. with speech and hearing impairments. if you are a voice user, Government TOD Directory,available free by writing the the Federal Information Relay Service (FIRS) will relay the call Consumer Information Center, item 573X, Pueblo, CO 81009.
Architectural and U.S. Consumer Product MIST Personnel Office Department of Health Tionsportation Bafflers Safety Commission Administration Building and Human Services Compliance Board 5401 Westbard Avenue Room A123 Gaithersburg, MD 20899 Handicapped Employment 1331 F Street, N.W. Bethesda, MD 20207 Program 1 (800) 638-8270 (TDD) (301) 975-3007 (voicefTDD) Suite 1000 200 Independence Ave., S.W. Washington, DC 20004-1111 Department of National Weather Service Washington, DC 20201 (202) 272-5434 (voicelTDD) National Meteorological Center (202) 475-0073 (TDD) (202) 272-5449 (TDD) Agriculture World Weather Building 14th Street and Room 307 Food and Drug Central Intelligence Independence Avenue, S.W. Washington, DC 20233 Administration Agency Washington, DC 20250 (301) 443-8910 (voicefTDD) 5600 Fishers Lane Handicapped Program Office (official businessno Park lawn Building Washington, DC 20505 Central Employment and forecasts) Rockville, MD 20857 (703) 674 -4457 (TDD) Selective Placement Office Personnel (202) 720-2436 (voice/TDD) Office of the Secretary (301) 443-1970 (voicefTDD) Commission on Office of Civil Rights Civil Rights Meat and Poultry Hotline Programs, Planning and Equal Employment 1(800) 535-4555 Systems Division Opportunity Office 1121 Vermont Avenue, N.W. (toll free voicefTDD) Herbert C. Hoover Building (301) 443-1818 (TDD) Washington, DC 20425 Room 6010 (202) 376-8116 (voicefTDD) Department of the Washington, DC 20230 Office of the Secretary Army (202) 377-5691 (voice/TDD) Personnel Office Congressional TDD (202) 619-3540 (voicelTDD) Numbers Civilian Personnel Office Department of United States House Arlington, VA 22212 Education Office for Civil Rights of Representatives (703) 697-3887 (voicelTDD) 200 Independence Ave., S.W. 330 C Street, S.W. Congressional Washington, DC 20201 Washington, DC 20202 Telecommunications for the Department of (202) 663-0101 (TDD) Deaf (TDD message relay Commerce 1 (600) 537-7697 Captioning and (toll tree TDD) serviceto leave messages for 14th Street and Media Services Representatives) Constitution Avenue, N.W. 330 C Street, S.W. (202) 225-1904 (TDD) Social Security Washington, DC 20230 Washington, DC 20202 Administration (202) 205-9172 (voice) 6401 Security Boulevard Subcommittee on Select Bureau of the Census Education (202) 205-6170 (TDD) Baltimore, MD 21235 Population Division (301) 965-4404 (TDD) Majority Office, Rep. Owens Statistical Information Staff National Institute (202) 226-7532 (voicefTDD) Suit land and Silver Hill Roads on Disability and Department of Housing Federal Building 43 Rehabilitation Research United States Senate and Urban Development Room 2375 330 C Street, S.W. Senate Special Services Suit land, MD 20233 Washington, DC 20202 451 Seventh Street, S.W. (202) 224-4049 (TDD) (301) 763-5020 (voicefTDD) (202) 205-6198 (TOD) Washington, DC 20410 (202) 708-1455 (TDD) Senate Human Resources International Wade Office of Civil Rights 1 (600) 927-9275 (202) 224-7806 (TDD) Administration 330 C Street, S.W. (toll free TDD) Office of Commercial Washington, DC 20202 Committee on Labor and Information Management (202) 205-6663 (TDD) Department of Human Resources Herbert C. Hoover Building the Interior (202) 224-1975 (voicefTDD) Room 1848 Office of Deafness and 18th and C Streets, N.W. Washington, DC 20230 Communicative Disorders Washington, DC 20240 Subcommittee on the (202) 377-1669 (TDD) 330 C Street, S.W. Handicapped Washington, DC 20202 Personnel Office Majorfty Office National institute (202) 205-8848 (TOD) (202) 208-4817 (TDD) Sen. Harkin of Standards (202) 224-3457 (TDD) and Technology (NIST) Rehabilitation Services Department of Justice Office of Information Services Administration Minority Office 10th Street and Room E106 330 C Street, S.W. Sen. Durenberger Constitution Avenue, N.W. Gaithersburg, MD 20899 Washington, DC 20202 Washington, DC 20530 (202) 224-9522 (voice/TDD) (301) 975 -2812 (TDD) (202) 205-8848 (TOD) Immigration and United States Capitol Switchboard Naturalization (202) 514-4301 (voice) (202) 224-3091 (TOD) (202) 514-0139 (TDD)
Civil Rights Division (202) 835-2094 (voice) (202) 653-0213 (TDD)
SS FEDERAL TDD DIRECTORY
FBI Tours Equal Employment Library of Congress President's Committee (202) 324-1016 (TDD) Opportunity 1291 Taylor St., N.W. on Employment of Commission Washington, DC 20542 People with Disabilities (202) 707-6200 (TDD) FBI Identification Division 2401 E Street, N.W. 1331 F St., N.W., Suite 300 (202) 324-2334 (voice/TDD) Washington, DC 20004 Washington, DC 20507 Merit Systems (202)663-4494 (TDD) (202) 376-6205 (TDD) Department of Labor 1(800) 800-3302 (toll free Protection Board 200 Constitution Avenue, N.W. TOD) 1120 Vermont Avenue, N.W. Securities and Washington, DC 20210 Washington, DC 20419 Exchange Commission 1(600) 326-2577 (toll free, Executive Office (202) 653-8898 (voice) 4Sit Fifo Street, N.W. 24-hour TDD) of the President (202) 653-8896 (TDD) Washington, DC 20549 (202)272-2552 ( voice/TDD) Office of Civil Rights The White House National Aeronautics (202) 523-7090 (voice/TDD) 1600 Pennsylvania Ave., N.W. Washington, DC 20500 and Space Small Business Department of the Navy (202) 456-6213 (TDD) Administration Administration 400 Maryland Avenue, S.W. 409 Third Street, S.W. Civilian Personnel Office Federal Washington, DC 20546 Washington, DC 20416 Washington, DC 20376 Communications (202) 205-7333 (TDD) (202) 697-6162 (TDD) Commission Personnel Office (202) 428-1436 (voice/TDD) Smithsonian Institution 1919 M Street, NW. Department of State Washington, DC 20554 Special Education Program 2201 C Street, N.W. Greenbelt Personnel Office Washington, DC 20560 (202) 632-7000 (voice) (301) 286-3729 (voice/TDD) Washington, DC 20520 (202) 632-6999 (TDD) (202) 786-2414 (TDD) (202) 357-1729 (voice/TDD) National Archives and Personnel Office Federal Deposit Visitor Information Line (202) 647-7256 (voice/TDD) Insurance Corporation Records Service 8th and Pennsylvania Ave., Tennessee Valley Department of 1776 F Street, N.W. Washington, DC 20429 N.W. Authority Transportation Washington, DC 20408 400 West Summit Hill Drive 1 (500) 925-4618 (202) 501-5404 (voice/TDD) (toil free voice/TDD) Knoxville, TN 37902 (615) 751-8500 (TDD) National Highway Traffic National Council Safety Administration Federal Reserve Board on Disability United States House 400 7th Street, S.W. 20th and C Streets, N.W. Washington, DC 20590 Washington, DC 20551 800 Independence Ave., S.W. of Representatives (202) 366-2602 (voice/TOD) (202) 452-3544 (voice/TDD) Suite 814 Washington, DC 20215 Washington, DC 20591 (202) 225-1904 (TOO) Department of General Services (202) 267-3232 (voice/TDD) the Treasury Administration United States National Endowment Information Agency 18th & F Streets, N.W. for the Arts Bureau of the Public Debt Washington, DC 20405 301 4th Street, S.W. 13th and C Streets, S.W. 1100 Pennsylvania Ave., N.W. Washington, DC 20547 Washington, DC 20590 Clearinghouse on Computer Washington, DC 20506 (202) 619-5157 (voice/TDD) (202) 287-4097 (TDD) Accommodation (202) 682-5496 (voice/TDD) (202) 501-4906 ( voice/TDD) United States Internal Revenue National Science Postai Service Service Council on Accessible Foundation 475 IlEnfant Plaza West, S.W. 1111 Constitution Avenue, N.W. Technology (COAT) 1800 G Street, N.W., Room 212 Washington, DC 20260 Washington, DC 20224 (202) 501-2010 (TDD) Washington, DC 20550 (202) 268-2310 (voice/TDD) (202) 708-9300 (TDD) (202) 357-7492 (voice/MD) Federal Information Relay United States Senate Department of Veterans Service Nuclear Regulatory (202) 705-9300 (TDD) Washington, DC 20510 Affairs Commission (202) 224-4049,4075 (TOD) 810 Vermont Avenue, N.W. 1(600) 877-8339 Washington, DC 20555 (toll free voice/TDD outside DC) Washington, DC 20420 (301) 492-4626 (voice/TDD) (202) 233-2459 (voice/TDD) or (202) 233-6276 (Handicapped interstate Commerce Office of Personnel Services) Commission Management Constitution Avenue and 1900 E Street, N.W. Environmental 12th Street, N.W. Washington, DC 20415 Protection Agency Washington, DC 20011 401 M Street, S.W. (202) 275-1721 (TDD) Equal Employment Washington, DC 20460 Opportunity Division (202) 260-2090 (voice) (202) 606-2460 (voice/TDD) (202) 260 -3858 (TDD) Job Information Center (202) 606-0591 (TOD)
89 e. FEDERAL TDD DIRECTORY
TDD Operator Services Hearing or speech impaired individuals who use a Telecommunications Device for the Deaf (TDD or TTY) can get assistance with calls made to and from a telecommunications device by calling: TDD/TTY Operator Services 1 (800) 855-1155 (toll free) or (202) 708-9300 (D.C. Metro Area) If you need assistance and you have TDD equipment, the TDD Operator can help you make any of the following: credit card calls (with valid telephone calling card); collect calls (paid for by the person you are calling); person-to-person calls (to a specific person); third party calls (calls billed to a number other than the one you are calling to or from); calls from a hotel or motel; and calls from a pay phone (only credit card, collect or third party calls). Federal Information Relay Service If you use a TDD and need to reach a Federal agency or program that does not have a TDD, If you are a Federal employee who uses a TDD and your job requires you to contact an office that does not have a TDD, or if you do not have a TDD, but need to get in touch with a Federal employee who uses a TDD, Call the Federal Information Relay Service (FIRS) on 1 (800) 877-8339 (toll free) or (202) 708-9300 (D.C. Metropolitan Area)
Books for Blind and Physically Handicapped Persons The Library of Congress has a free reading program for blind and physically handicapped individuals. Books, magazines and other publications are available in Braille and/or audio recordings to persons who cannot hold a book or see to read regular print. Special playback equipment is available on loan from the Library of Congress. Cassettes and records can be ordered from about 158 cooperating libraries. Anyone who is medically certified as unable to hold a book, or who is unable to read ordinary print because of a visual handicap, may borrow and return these materials, postage-free. For more information, send name and address to: National Library Service for the Mind and Physically Handicapped The Library of Congress Washington, DC 20542
Recording for the Blind (RFB) is a national, non-profit organization providing recorded textbooks, library services and other educational resources to people who cannot read standard print because of a visual, physical or perceptual disability. RFB's educational library has more than 78,000 titles. Reference assistance is available, along with individually tailored subject bibliographies. RFB also provides an "on-demand" recording service through which new recordings are produced from books sent to RFB by the people they serve. Anyone with a documented print disability (blindness, low vision, learning disabilities or other physical impairment that affects reading) is eligible for RFB services. An application for service form must be completed. RFB does charge a one-time registration fee of $25. For more information or to request an application, call or write:
Recording for the Blind 20 Roszel Road Princeton, NJ 08540 (609) 452-0606 1 (800) 221-4792 (toll free)
90 Index This alphabetical index will help you find the right number for each contact. Sometimes you will be directed to See organization to contact about your complaint. First, look for the another entry for a list of contacts. See also references direct specific topic, for example, Cars. Under this topic heading, there you to other topics that might be related to your problem and will be one or more contacts followed by the Handbook page help you locate the right contact. This index also lists all sections number(s), where you will find an address and/or telephone in the Handbook. MM.
Abuse. See Alcohol; Child abuse and Arbitration. See also specific industries CarsContinued neglect; Drugs and products dispute resolution American Arbitration Association, 49 American Automobile Association, 49 Accountants Better Business Bureaus, 45 Automotive Consumer Action Program American Institute of Certified Public State and Local Consumer Protection (AUTOCAP), 49 Accountants, 49 Offices, 52 BBB Auto Line, 50 Advertising (fraudulent and deceptive Trade Association and Other Dispute Chrysler Motors Customer practices) Resolution Programs, 49 Relations, 50 Ford Consumer Appeals Board, 50 American Newspaper Publishers Asbestos Action Program, 85 manufacturers, 41 Assn., 49 emissions standards Children's Advertising Unit (CARU), 50 Associations Trade Association and Other Dispute Environmental Protection Agency Direct Marketing Association, 50 Resolution Programs, 49 Public Information Center, 85 Federal Trade Commission, 86 fuel economy standards National Advertising Division, 51 Attorneys. See Lawyers National Highway Traffic Safety State and Local Consumer Protection Automobiles. See Cars Administration, 84 Offices, 52 Bankruptcy fuel economy testing and labeling Aging. See also Retirement check local telephone directory Environmental Protection Agency Public Information Center, 55 ial Security Administration, 83 Bankruptcy Court clerk imported car standards State Agencies on Aging, 65 Banks and banking. Banks are regulated National Highway Traffic Safety Agriculture. See Farm programs; Food; by one or more agencies. Check the Administration, 84 Health Department of Treasury listing in the U S. Customs Service, 85 "Selected Federal Agencies" section on insurance Agriculture, Department of (USDA), 82 page 84 to learn which agency to Insurance Information Institute, 50 Aid to Families with Dependent Children contact. State Insurance Regulators, 70 (AFDC)check local telephone consumer tip, 9 State and Local Consumer Protection directory for public welfare or Better Business Bureaus, 1, 45 Offices, 52 social services office lemon laws Bilingual education. See Education State and Local Consumer Protection AIDS Hotline, 83 Bill collection. See Credit Offices, 52 odometer tampering and fraud Aircraft, airlines Black lung benefits Auto Safety Hotline, 84 Federal Aviation Administration, 84 Mine Safety and Health State and Local Consumer Protection Office of intergovernmental and Administration, 84 Consumer Affairs, 84 Offices, 52 Blind. See Disabled consumer tip, 7 pedestrian safety Boats and boating National Highway Traffic Safety Alcohol recalls, safety Administration, 84 abuse Boat Owners Association of the recalls National Health Information Center, 83 United States (BOAT/U.S.), 50 National Highway Traffic Safety beverage labeling and ingredients Boating Safety Hotline, 84 Administration, $4 Bureau of Alcohol, Tobacco and Office of Boating, Public and repairs, tires American Automobile Association (for Firearms, 84 Consumer Affairs, 84 AAA certified repair shops), 49 Aliens Bonds. See Investments BBB AUTO LINE, 50 Immigration and Naturalization Broadcasting (radio and television) consumer tip, 15 Service, 84 Federal Communications National Tire Dealers and Retreaders American Indians. See Native Americans Commission, 85 Association, 51 State and Local Consumer Protection Animal care and veterinary services Brokers (stocks and bonds). See Offices, 52 Animal Care Staff (USDA), 82 Investment safety humane societies-check local telephone Builders (homes). See Housing Auto Safety Hotline, 84 directory Buses (baggage, rates, and service) used consumer tip, 15 quarantine Interstate Commerce Commission, 86 Animal Care Staff, 82 Federal Trade Commission, 86 check with your State and Local State and Local Consumer Protection State and Local Consumer Protection Consumer Protection Office for other Offices, 52 Offices, 52 contacts veterinary drugs Carpeting. See Rugs Food and Drug Administration, 83 Cable television. See Television Cemeteries Apartments Cameras and photography equipment Cemetery Consumer Service Photo Marketing Association, 51 State and Local Consumer Protection Council, 50 State and Local Consumer Protection Offices, 52 Monument Builders of North Offices, 52 America, 51 Appliances Cancer Hotline, 83 veterans dispute resolution Car Manufacturers, 41 Department of Veterans Affairs Magi( Appliance Consumer Action National Cemetery System, 85 Panel (MACAP), 51 Cars energy efficiency labeling advertising Census Data Bureau of the Census, 82 Federal Trde Commission, 86 Federal Trade Commission, 86 safety State and Local Consumer Protection Charitable organizations (reports on) Product Safety Hotline, 87 Offices, 52 Council of Bette- lusiness Bureaus, 45 91 3BEST CI- INDEX
Chemical and oil spills. See banking, 9 CreditContinued Environment Better Business Bureaus, 1, 45 unions Child abuse and neglect buying tips, 4 National Credit Union National Center on Child Abuse and car repair, 15 Administration, 86 Neglect, 83 child care, 7 Cruise ships. See also Travel Child care, 7 choosing a school, 13 Federal Maritime Commission, 86 information for employers complaint strategies, 4-6 Currency Women's Bureauthe Work and credit cards, 8 Bureau of Engraving and Printing, 85 Family Clearinghouse, 84 diets, 9 Customs environmental, 8 consumer tip, 7 U.S. Customs Service, 85 food fads, 9 Child support enforcement handbook use, 1 Day care. See Child care Department of Health and Human health fraud, 9 Debts. See Bankruptcy; Credit Services, Office of Child Support home improvements, 10 Defense, Department of, 82 Enforcement, 83 job training, 13 Dentists. See Health care professionals Children legal assistance, 2, 3 Departments of U.S. Government. See Children's Advertising Review libraries, 2 specific departments in "Selected Unit (CARU), 50 long distance telephone service, 11 Federal Agencies' 82 Citizenship applications mail fraud, 12 Detergents. See Soap Immigration and Naturalization mail order shopping, 10 Diet programs. See Weight loss programs Service, 84 900 numbers, 12 Direct deposit privacy protection, 12 City government Financial Management Service, 85 State and Local Consumer Protection recalls, 13 Direct marketing Offices, 52 sample complaint letter, 6 school selection, 13 consumer tip, 12 Civil rights. See also Discrimination; Direct Marketing Association (DMA), 50 specific departments in "Selected small claims courts, 2 smoke detectors, 14 Federal Trade Commission, 86 Federal Agencies" section on page 82 State and Local Consumer Protection Commission on Civil Rights, 88 State, County, and City Government Consumer Offices, 52 Offices, 52 Clothing telephone shopping, 10 U.S. Postal Service, 87 American Apparel Manufacturers used cars, 15 Direct selling (door-to-door sales) Association, 49 warranties/guarantees, 15 Direct Selling Association, 50 American Textile Manufacturers Federal Trade Commission, 86 Institute, 49 Cooperative Extension Service, 82 care labeling State and Local Consumer Protection Corporate Consumer Contacts, 1, 16 Offices, 52 Federal Trade Commission, 86 children's sleepwear Correspondence schools. See Education Disabled/Handicapped Persons (flammability standards) Cosmetics (labeling and safety) benefits Product Safety Hotline, 87 Food and Drug Administration, 83 Social Security Administration, 83 Books for the Blind and Physically Coins. See also Investments County government U.S. Mint, 85 State and Local Consumer Protection Handicapped, 90 communications Collection agencies. See Credit Offices, 52 Federal TDD Directory, 88 Commerce, Department of, 82 Courts Operator Assistance, 90 Commissaries small claims, 2 education Military Commissary and Exchange Credit Books for the Blind and Physically Contacts, 80 billing Handicapped, 90 Commission On Civil Rights, 88 Federal Trade Commission, 86 Clearinghouse on Disability Commodity futures and options. See bureaus Information, 82 also Investments Equifax, 23 job training and employment Commodity Futures Trading Trans Union, 38 President's Committee on Employment Commission, 82 TRW, 37 of People with Disabilities, 86, 89 collection, collection agencies Complaints. See Consumer complaints State Vocational and Rehabilitation American Collectors Association, 49 Agencies, 74 Construction (homes) See Housing Federal Trade Commission, 86 veterans Consumer complaints State and Local Consumer Protection Department of Veterans Affairs, 85 Better Business Bureaus, 45 Offices, 52 State Vocational and Rehabilitation Corporate Consumer Contracts, 16 counseling Agencies, 74 Federal Information Center, 81 Consumer Credit Counseling Disasters (natural) sample complaint letter, 8 Services, 3 Federal Emergency Management Selected Federal Agencies, 82 State and Local Consumer Protection Agency, 86 State, County and City Government Offices, 52 National Weather Service, 82 Consumer Protection Offices, 52 credit cards, 8 strategies, 4 -8 bank issued. See also Banks U.S. Geological Survey, 83 Trade Association and Other National Credit Union Discrimination Resolution Programs, 49 Administration, 86 child care Department of Health and Human Consumer Information-check the Table of Selected Federal Agencies, 82 Contents of this Handbook for more State Banking Authorities, 68 Services, Office for Civil information. all other credit cards Rights, 83 State and Local Consumer Protection Consumer Information Center (CIC), 82 consumer tip, 8 Federal Trade Commission, 86 Offices, 52 Consumer Product Safety Commission, 87 discrimination. See also Banks credit. See also Banks Consumer protection offices Federal Trade Commission, 86 Federal Trade Commission, 86 State, County and City Government harassment employment Consumer Protection Offices, 52 Federal Trade Commission, 86 Equal Employment Opportunity Consumer tips repair Commission, 85 airline travel, 7 State and Local Consumer Protection President's Committee on Employment Offices, 52 of People with Disabilities, 86, 89 92 INDEX
DiscriminationContinued EducationContinued EmploymentContinued general handicapped children wage issues (garnishment, minimum and Commission on Civil Rights, 88 Clearinghouse on Disability overtime) Department of Justice, Civil Information, 82 Employment Standards Rights Division, 84 State Vocational and Rehabilitation Administration, 84 State and Local Consumer Protection Agencies, 74 workers compensation Offices, 52 native Americans Employment Standards health services Bureau of Indian Affairs, 83 Administration, 84 Department of Health and Human school lunch programs workforce quality resources Services, Office for Civil check local telephone directory for The Work and Family Rights, 83 school board or superintendent Clearinghouse, 84 housing of schools The Workforce Quality Office of Fair Housing and Equal school lunch program standards Clearinghouse, 84 Opportunity, 83 Food and Nutrition Service, 82 workplace economic changes lending. See Banks school selection, 13 Employment Standards Medicare/medicaid special education programs Administration, 84 Health Care Financing Clearinghouse on Disability workplace safety Administration, 83 Information, 82 Employment Standards mortgages trade and technical Administration, 84 Office of Fair Housing and Equal Federal Trade Commission, 86 Occupational Safety and Health Opportunity, 83 National Association of Trade and Administration, 84 nursing homes Technical Schools, 51 workplace technological changes Department of Health and Human State and Local Consumer Protection Employment Standards Services, Office for Civil Offices, 52 Administration, 84 Rights, 83 veterans social service programs Department of Veterans Affairs, 85 Energy. See also Power plants; Utilities; Alternative fuels Department of Health and Human Education, Department of, 82 Services, Office for Civil Office of Conservation and Renewable Rights, 83 Elderly. See Aging Energy, 83 dispute resolution Electronic funds transfer. See also Banks check local telephone directory for Better Business Bureaus, 45 Federal Trade Commission, 86 state energy conservation office Trade Association and Other Dispute Financial Management Service, 85 conservation Resolution Programs, 49 Conservation and Renewable Energy Electronics, consumer Inquiry and Referral Service, 83 Electronic Industries Association, 50 Distilled spirits. See Alcohol National Appropriate Technology Federal Trade Commission, 86 Assistance Service, 83 Doctors. See Health care professionals State and Local Constsner Protection Office of Conservation and Renewable Offices, 52 Energy, 83 Door-to-door sales. See Direct selling Emergency preparedness. See Disasters costs and billing Drinking water Emission control standards. See Cars State and Local Consumer Protection Offices, 52 Safe Drinking Water Hotline, 85 Employment State Utility Commissions, 72 State Utility Commissions, 72 agencies efficiency labeling Federal Trade Commission, 86 Drugs Conservation and Renewable Energy National Association of Personnel Inquiry and Referral Service, 83 abuse Consultants, 51 National Health Information Federal Trade Commission, 86 State and Local Consumer Protection heating fuel information Center, 83 Offices, 52 illegal Department of Energy, 83 benefits Drug Enforcement Administration safety Pension and Welfare Benefits (DEA), 84 Product Safety Hotline, 87 Administration, 84 Narcotics/Drug Smuggling Hotline, 85 oil spills discrimination, equal employment information, labeling and safety for National Response Center, 84 opportunity prescription and over-the-counter regulation Equal Employment Opportunity State Utility Commissions, 72 drugs Commission, 85 Food and Drug Administration, 83 renewable and solar President's Committee on Employment Conservation and Renewable Energy orphan of People with Disabilities, 86, 89 National Health Information Center, 83 Inquiry and Referral Service, 83 labor disputes National Appropriate Technology veterinary American Arbitration Association, 49 Food and Drug Administration, 83 Assistance Service, 83 Bureau of Labor-Management Tennessee Valley Authority, 87 Dry cleaning Relations, 84 weatherization assistance State and Local Consumer Protection National Labor Relations Board, 86 Office of Conservation and Renewable Offices, 52 relocation, training, and assistance Energy, 83 Employment and Training Education Administration, 84 Energy, Department of, 83 bilingual State Vocational and Rehabilitation National Clearinghouse on Bilingual Agencies, 74 Environment Education Hotline, 82 unfair labor practices consumer tip, 8 consumer tip, 13 Employment Standards hazards correspondence (home study) Administration, 84 Asbestos Hotline, 85 Federal Trade Commission, 86 National Labor Relations Board, 86 Emergency Planning and Community National Home Study Council, 51 veterans Right-to-Know Information State and Local Consumer Protection Office of the Assistant Secretary for Hotline, 85 Offices, 52 Veterans Employment and National Pesticides financial aid (federal), 82 Training, 84 Telecommunications Network, $5
93 0MST COPY Ali' LE INDEX
EnvironmentContinued Fireworks Funerals hazardsContinued Product Safety Hotline, 87 Cemetery Consumer Service National Response Center, 84 State and Local Consumer Protection Council, 50 Resource Conservation and Recovery Offices, 52 Federal Trade Commission, 86 Act (RCRA)/Superfund Hotline, 85 Funeral Service Consumer Arbitration Safe Drinking Water Hotline, 85 Fishing and seafood. See Food and Program (FSCAP), 50 Toxic Substances Control Act nutrition Monument Builders of North Assistance Information Service, 85 America, 51 information Fishing State and Local Consumer Protection Environmental Protection Agency U.S. Fish and Wildlife Service, 83 Offices, 52 Public Information Center, 85 veterans program fraud, waste or abuse Fitness. See Health Department of Veterans Affairs, 85 Environmental Protection Agency Inspector General's Whistle Flammable fabrics. See Clothing Futures. See Investments Blower Hotline, 85 Flood insurance. See Insurance Gas. See Natural gas; Energy Environmental Protection Agency (EPA), 85 Food and Drug Administration, 83 Gasoline pumps. See Weights and measures Equal Employment Opportunity Food and nutrition assistance programs Commission, 85 Food and Nutrition Service, 82 Genealogy. See Family records Explosives fish and seafood inspection General Services Administration, 86 Bureau of Alcohol, Tobacco and National Marine Fisheries Firearms, 84 Service, 82 Government checks management Financial Management Service, 85 Fabrics. Sae Clothing U.S. Fish and Wildlife Service, 83 nutrition information and recipes Government Printing Office, 86 Family records National Marine Fisheries National Archives and Records Service, 82 Government publications Administration, 86 food stamps Consumer Information Center, 82 Government Printing Office, 86 Farm programs Food and Nutrition Service, 82 check local telephone directory National Archives and Records farm loans Administration, Publications Farmers Home Administration, 82 for public welfare or social services office Services, 86 fraud, waste or abuse Selected Federal Agencies, 82 Department of Agriculture, Inspector fraud, waste or abuse Department of Agriculture, Inspector General's Hotline, 82 Guarantees. See Warranties/guarantees information General's Hotline, 82 Cooperative Extension Service, 82 grading Handicapped persons. See Disabled Department of Agriculture, Office of Agricultural Marketing Service, 82 Public Affairs, 82 meat and poultry labeling, quality, Hazardous substance spills and waste. safety and inspection See Environment Federal agencies, 82 Food Safety and Inspection Service Meat and Poultry Hotline, 82 Health Federal Information Center, 81 nutrition labeling AIDS Hotline, 83 Cancer Hotline, 83 Federal TDD Directory, 88 Food and Drug Administration, 83 Human Nutrition Information discrimination in services Federal Trade Commission, 86 Service, 82 Department of Health and Human packaging, labeling, quality, and safety Services, Office for Civil Federal notices and regulations (except meat and poultry) Rights, 83 Federal Register, National Archives Food and Drug Administration, 83 doctors. See Health care professionals and Records Administration, 86 school lunch program elderly. See Aging; Medicaid; Medicare; Medigap; Nursing homes Federal property check local telephone directory for employee benefits monuments, parks school board or superintendent of Pension and Welfare Benefits National Park Service, 83 schools Administration, 84 surplus sales school lunch program standards exercise and fitness General Services Administration, 86 Food and Nutrition Service, 82 tampering National Health Information Center, 83 Film. See Cameras and photography Federal Bureau of Investigation, 84 President's Council on Physical equipment Food and Drug Administration, 83 Fitness and Sports, 83 turkey fraud Financial aid to students. See Education Food Safety and Inspection consumer tip, 9 Federal Trade Commission, 86 Financial planning Service, 82 Food and Drug Administration, 83 International Association for National Turkey Federation, 51 State and Local Consumer Protection Financial Planning, 51 Food Stamps. See entry above Offices, 52 Fire. See also Smoke detectors health maintenance organizations insurance Franchises/business opportunities (HMOs) State Insurance Regulators, 70 Better Business Bureaus, 45 Office of Prepaid Health Care, 83 prevention Federal Trade Commission, 86 health spas Product Safety Hotline, 87 State and Local Consumer Protection Federal Trade Commission, 86 U.S. Fire Administration, 86 Offices, 52 State and Local Consumer Protection Offices, 52 Firearms Fraudulent advertising. See Advertising hospital care for the indigent Bureau of Alcohol, Tobacco and Hill-Burton Free Hospital Care Firearms, 84 Fuel economy standards. See Cars Hotline, 83
94 1 u INDEX
InsuranceContinued HealthContinued Home mortgages. Se. also Banks; Mortgage Bankers Association of mortgage hospital certification Home Owners Warranty Program, 50 America, 51 Inspector General's Hotline, 83 Insurance Information Institute, 50 credit discrimination information Office of Fair Housing and Equal Office of Single Family Housing, 83 National Health Information Center, 83 Opportunity, 83 State insurance Regulators, 70 insurance disputes Office of Thrift Supervision, 85 property and casualty Insurance Information Institute, 50 State Insurance Regulators, 70 FHA Mortgages Blue Cross and Blue Shield Office of Single Family Housing, 83 State Insurance Regulators, 70 Association, 50 insurance unemployment job health and safety Home Owners Warranty Program, 50 Employment and Training Occupational Safety and Health Insurance Information Institute, 50 Administration, 84 Administration, 84 Office of Single Family Housing, 83 veterans' life insurance long-term health care facilities. See State Insurance Regulators. 70 Department of Veterans Affairs, 85 Nursing homes Home study. See Education Immigration and Naturalization medical devices Service, 84 Homeowners insurance. Sea Home Food and Drug Administration, 83 Interior, Department of, 83 medical records mortgages; Insurance consumer tip, 13 Hospitals. See Health Internal Revenue Service, 85 State and Local Consumer Protection Investments. (Coins; Commodity Offices, 52 Hotels and motels American Hotel and Motel futures and options; Mutual funds; medicines (prescription and Association, 49 Securities; Stock and bonds, etc.) over-the-counter). See Drugs Commodity Futures Trading patient education Hotlines (federal) Commission, 82 Food and Drug Administration, 83 Check subject headings and/or Federal Trade Commission, 86 preferred provider organizations (PPOs) -Selected Federal Agencies: 82 Securities and Exchange Office of Prepaid Health Care, 83 Housing. See also Home equity loans; Commission, 87 prescription drugs Home improvement loans; Home National Association of Securities Food and Drug Administration, $3 improvements; Home mortgages; Dealers, Inc., 51 rare diseases Loans National Futures Association, 51 National Health Information Center, 83 discrimination State and Local Consumer Protection services for the disabled Office of Fair Housing and Equal Offices, 52 Federal TDD Directory, 88 Opportunity, 83 Interstate Commerce Commission (ICC), 86 State Vocational and Rehabilitation manufactured and mobile homes Justice, Department of, 83 Agencies, 74 Manufactured Housing and surgery Construction Standards Job assistance, training, health and safety. Second Surgical Opinion Program, 83 Division, 83 Set Employment rehabilitation loans veterans Labeling and packaging. See Appliances; Department of Veterans Affairs, 85 Office of Urban Rehabilitation, 83 National Association of Home Clothing; Cosmetics; Drugs; Energy; Builders, 51 Fabrics; Food and nutrition Health and Human Services, State and Local Consumer Protection Labor, Department of, 84 Department of, 83 Offices, 52 Lawysrs, legal assistance, 2, 3 Health care professionals (doctors, Housing and Urban Development, American Bar Association, 49 Department of (HUD), 83 dentists, nurses, technicians, Leasing therapists) Housing loans. See Home mortgages Federal Trade Commission, 86 Occupational and Professional Hunting State and Local Consumer Protection Licensing Boards, 2 National Park Service, 83 Offices, 52 State and Local Consumer Protection U.S. Fish and Wildlife Service, 83 Libraries, 2 Offices, 52 Immunizations Licensing boards (occupational and Health insurance. See Insurance safety professional) Food and Drug Administration, 83 Occupational and Professional Licensing Boards, 2 Hearing impairment. See also Disabled Insurance business State and Local Consumer Protection Better Hearing Institute, 50 Offices, 52 Federal TDD Directory, 88 Insurance Information Institute, 50 Federal Trade Commission, 86 car. See Cars Life insurance. See Insurance Food and Drug Administration, 83 dispute resolution American Arbitration Association, 49 Limited Partnerships. See Investments Hearing Industries Association, 50 Better Business Bureaus, 1, 45 State and Local Consumer Protection Liquor. See Alcohol State Insurance Regulators, 70 Offices, 52 flood Loans. See also Banks; Credit; Home Federal Emergency Management equity loans; Home improvement Home equity, home improvement loans. Agency, 86 loans; Home mortgages See Banks; Home mortgages; Credit health and life discrimination American Council of Life Comptroller of the Currency, 85 Home improvements/remodeling Insurance, 49 Federal Deposit Insurance Corporation, 86 consumer tip, 10 State and Local Consumer Federal Reserve System, 86 National Association of Home Protection Offices, 52 Office of Fair Housing and Equal Builders, 51 State Insurance Regulators, 70 loan Opportunity. 63 State and Local Consumer Protection Office of Thrift Supervision, 85 Offices, 52 Title I Insurance Division, 83 95 1 '12 INDEX
LoansContinued Medicines. See Drugs farm Pension insurance, plans Medigap Farmers Home Administration, 82 Pension and Welfare Benefits FHA mortgages American Council of Life Insurance, 49 Administration, 84 Office of Single Family Housing, 83 Health Care Financing Pension Benefit Guaranty FmHA insured Administration, 83 Corporation, 86 Farmers Home Administration, 82 State and Local Consumer Protection Personnel consultants. See Employment insurance. See Insurance Offices, 52 Pesticides neighborhood commercial property Metric system National Pesticides Telecommunications investment Office of Metric Programs, 82 Network, 85 Office of Urban Rehabilitation, 83 Military. See also Veterans settlement costs National Committee for Employer Pets. See Animal care and veterinary Office of Single Family Housing, 83 services small business Support of the Guard and Reserve, 82 Pharmaceuticals. See Drugs Small Business Administration, 87 Military Commissary and Exchange Pharmacies, pharmacists Long-term health care. See also Aging; Contacts, 80 Health; Nursing homes State and Local Consumer Protection American Health Care Association, 49 Minimum wage. See Employment Offices, 52 Magazine subscriptions Mobile homes. See Housing Photo equipment. See Cameras and State and Local Consumer Protection Money market/mutual funds. See photography equipment Offices, 52 Investments Physical fitness. See Health Subscription Research Section Monuments (GPO), 86 Physical handicaps. See cemetery Disabled/handicapped Mail fraud and misrepresentation Monument Builders of North consumer tip, 12 America, 51 Physicians. See Health care U.S. Postal Service, 87 national professionals Mail order. See Direct marketing National Park Service, 83 poisoning Mortgages. See Home mortgages National Pesticides Telecommunications Mail service. See also Post offices/postal Network, 85 service; U.S. Postal Service Motels. Soo Hotels and motels Political advertising mail preference service (adding or Motor vehicles. See Cars removing names from mailing lists) Federal Communications Direct Marketing Association, 50 900 Numbers. See also Telephones Commission, 85 consumer tip, 12 Mass trans.t Pollution National Guard State and Local Consumer Protection Environmental Protection Agency, 85 Offices, 52 National Committee for Employer Support of the Guard and Reserve, 82 Post offices/postal service Measurements. See Weights and closing appeals Natural gas Measures Postal Rate Commission, 86 American Gas Association, 49 Meat and poultry. See Food and nutrition complaints (including mail fraud) Meat and Poultry Hotline, 82 Newspapers, fraudulent advertising U.S. Postal Service, 87 American Newspaper Publishers postal rates Medals (national) Assn., 49 Postal Rate Commission, 86 U.S. Mint, 85 Nursing homes Poultry. See Food and nutrition Medicaid American Health Care Association, 49 complaints certification Power plants. See also Energy; Utilities electric Social Security Administration, 83 Health Care Financing discrimination Administration, 83 State Utility Commissions, 72 nuclear Health Care FinanciAg Inspector General's Hotline, 83 Administratiory 63 discrimination Nuclear Regulatory Commission, 86 fraud Department of Health and Human State Utility Commissions, 72 Department of Health and Human Services, Office for Civil Privacy protection, 12 Services, Inspector General's Rights, 83 Prostheses Hotline, 83 information hospital and nursing home certification American Orthotic and Prosthetic American Health Care Inspector General's Hotline, 83 Association, 49 policy information Association, 49 Department of Veterans Affairs, 85 Pyramid schemes Health Care Financing Federal Trade Commission, 86 Administration, 83 State and Local Consumer Protection Offices, 52 State and Local Consumer Protection Medical. See Health; Offices, 52 Nutrition. See Food and nutrition Medicare Radio (broadcast regulation, licenses) Occupational and processional licensing complaints, general Federal Communications boards. See Licensing Social Security Administration, 83 Commission, 85 discrimination Occupational Safety and Health Radioactive materials Health Care Financing Administration (OSHA), 84 Nuclear Regulatory Commission, 86 Administration, 83 Oil resources. See Energy eligible PPOs Radiological products Orthoses. See Prostheses Office of Prepaid Health Care, 83 Food and Drug Administration, 83 fraud Overtime pay. See Employment Railroads Office of Prepaid Health Care, 83 Package tours. See Travel employee benefits hospital and nursing home certification Parks (national) Railroad Retirement Board, 86 Inspector General's Hotline, 83 policy information National Park Service, 83 hazardous freight and cargo/safety Health Care Financing Passport Services, 84 Federal Railroad Administration, 84 rates, service, and claims Administration, 83 Patent and Trademark Office, 82 Interstate Commerce Commission, 86 96 U.S. GOVERNMENT PRINTING OFFICE :1992 0 - 329-391 QT. 3 103 INDEX
Real estate Social Security Administration, 83 Trade interstate Social services. See Aging; domestic Interstate Land Sales, 83 Disabled; Health Federal Trade Commission, 86 pravtices and settlement procedures State and Local Consumer Protection international Department of Commerce, Office of Office of Single Family Housing, 83 Offices, 52 State and Local Consumer State Vocational and Rehabilitation Consumer Affairs, 82 Protection Offices, 52 Agencies, 74 Trade and technical schools. See Recalls. See Cars; Boating Speech impairment. See Education other consumer products Disabled Trade Association and Other Dispute consumer tip, 13 Sports, sports equipment Resolution Programs, 49 Product Safety Hotline, 87 Product Safety Hotline, 87 Transportation, Department of, 84 Rehabilitation Presidents Council on Physical urban housing Fitness and Sports, 83 Travel consumer tip, 7 Office of Urban Rehabilitation, 83 Standards (product) fraud vocational National Institute of Standards and Federal Trade Commission, 86 Federal TDD Directory, 88 Technology, 82 State and Local Consumer Protection State Vocational and Rehabilitation State Agencies on Aging, 65 Agencies, 74 Offices, 52 State Banking Authorities, 68 Passport Services, 84 Remodeling. See Home improvements State, County, and City Government U.S. Tour Operators Association, 51 Rent control Consumer Protection Offices, 52 travel agents American Society of Travel Agents, check with your State and Local State Insurance Regulators, 70 Consumer Protection Office for Inc., 49 State Utility Commissions, 72 contacts Treasury, Department of, 84 State Vocational and Rehabilitation Repairs and repair facilities. See Cars; Agencies, 74 U.S. Government offices. See Selected Other specific products State Weights and Measures Offices, 78 Federal Agencies, 82 State and Local Consumer Protection Offices, 52 Stocks and bonds. See Investments Unemployment. See Employment Reserve. See National Guard Supplemental Security Income (SSI) Used cars. See Cars Social Security Administration, 83 Resorts. See Hotels and motels; Travel Utilities. See also Energy; Power Surgery. See Health plants Retirement benefits/plans. See also Surplus property sales (Federal), State Utility Commissions, 72 Pension plans General Services Administration, 86 Social Security Administration, 83 Veterans Survivor benefits Office of the Assistant Secretary Rugs Department of Veterans Affairs, 85 for Veterans' Employmeni and Carpet and Rug Institute, 50 Social Security Administration, 83 Training, 84 Runaway children Taxes Veterans Affairs, Department of, 85 National Runaway Switchboard, 83 federal job rights Retirement Internal Revenue Service, 85 Veteran's Job Rights Hotline, 84 Pension Benefit Guaranty state and local Visually impaired. See Disabled Corporation, 86 State and Local Consumer Protection Vocation rehabilitation. See Disabled; Railroad Retirement Board, 86 Offices, 52 Rehabilitation Social Security Administration, 83 Telecommunications devices for the deaf Federal TDD Directory, 88 Vocational schools. See Education Safety. See Aircraft; Appliances; Operator Assistance, 90 Automobiles; Boating; Drugs; Food Wages (garnishment, minimum wage, and nutrition; Hotlines; Toy; Traffic Telemarketing, teleshopping. See Direct overtime pay). See Employment marketing other consumer products Warranties/guarantees Product Safety Hotline, 87 Telephones. See also 900 numbers consumer tip, 15 Sample Complaint Letter, 6 local service Federal Trade Commission, 86 State and Local Consumer Protection Home Owners Warranty Program, 50 Savings bonds Offices, 52 Bureau of the Public Debt, 85 State and Local Consumer Protection long distance services Offices, 52 U.S. Savings Bond Division, 85 Common Carrier Bureau, Federal Savings and loan associations. See also Communications Commission, 85 Weights and measures Banks and banking consumer tip, 11 National Institute of Standards and Office of Thrift Supervision, 85 Tele-Consumer Hotline, 51 Technology, 32 shopping, 10 State offices, 78 Schools. See Education Television Weight loss programs Seafood. See Food and nutrition broadcasts regulations consumer tip, 9 Securities. See Investments Federal Communications Cooperative Extension Service, 82 Securities and Exchange Commission, 87 Commission, 85 Federal Trade Commission, 86 sets Food and Drug Administration, 83 Selected Federal Agencies, 82 Electronic Industries Association, 50 State and Local Consumer Protection Senior citizens. See Aging shopping, 10 Offices, 52 Small Business Administration (SBA), 87 Tires Welfare National Tire Dealers and Retreaders Social Security Administration, 83 Small claims court, 2 Association, 51 State and Local Consumer Protection Smoke detectors Toys Offices, 52 consumer tip, 14 safety Workers' compensation. See Employment Soap Product Safety Hotline, 87 The Soap and Detergent Association, 51 Toy Manufacturers of America, 51 Writing a Complaint Letter, 5, 6
97 1 t 4 CONSUMERS
GOVERNMENT