The Impact of 75 Years of Road Safety Campaigns

Driving Instructor

THE VOICE OF THE PROFESSIONAL DRIVING INSTRUCTOR

The impact of 75 years of road safety campaigns

ISSUE THREE 2019

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The official monthly magazine of the Driving Instructors Association AFEGUARDING IS ALWAYS an issue of great importance here at DIA, and in the industry as a whole. We’ve all seen the news EDITOR regarding Shamima Begum, and the debate rages on as to whether [email protected] she chose to leave voluntarily or was effectively brainwashed and WE HAVE WON AWARDS FOR LOOKING AFTER recruited, in a similar manner to how cults persuade people to join. DESIGN S [email protected] What we do know is that no one realised what was happening YOUR STUDENTS! ADVERTISING or, if they did, managed to do anything soon enough to stop her [email protected] running away. Carly Brookfield explores the topic of safeguarding as it relates to radicalisation, how we can spot the signs and what we should do if we think CHIEF EXECUTIVE Carly Brookfield someone has been radicalised or is trying to radicalise others. Our Customers love us As a business owner, promotion is essential. Social media is a great way to CHAIR market your business and directly reach a younger audience. It can be confusing to Dean Mayer know where to start, the differences between the platforms and how to use them 9.8 most effectively. I offer some tips on page 26 to try and demystify the crazy world out of 10 Trustpilot of social media. Olivia Baldock-Ward also offers advice on marketing and branding; as of 07/01/19 Driving Instructor is published monthly by DIA (Int.) Ltd Copyright © DIA (Int.) Ltd 2018 see page 30 to find out more. Printed by Warners Midlands plc Elsewhere in the magazine, DVSA’s John Sheridan offers guidance on conducting The views contained may not be the views of the publishers. Publication of an advertisement does not imply approval for the goods mock tests, James Whalen explores the applied coach approach and we delve into or services offered. Reproduction by any means, electronically or otherwise, in whole or part, of any material appearing in this magazine is 75 years of road safety campaigns to see which ones were the most effective. forbidden without the express prior permission of the publishers. Kathy Manson Your Students Could Now Save up to 35% on Short-Term Learner Meet the DIA Team Carly Brookfield Frances Sherlock * Chief Executive Marketing Co-ordinator [email protected] [email protected] Driver Insurance With Your Code Carly oversees the daily work of the Frances is our marketing coordinator who works Driving Instructors Association tirelessly to ensure members’ needs are met Olivia Baldock-Ward Karen Bransgrove Head of Membership and Training Chief Diamond Examiner [email protected] [email protected] Olivia is an experienced ADI and fleet trainer and Diamond manager will help your Diamond post NOT A MEMBER? SIGN UP TODAY AND GET £50 FOR YOUR FIRST REFERRAL oversees all DIA training and development test training and testing requirements Vicky Wilson Chloe Denny AND THEN FOR EVERY SUBSEQUENT NEW REFERRAL. Membership Services Manager Diamond Co-ordinator £20 [email protected] [email protected] Friendly and efficient, Vicky will help you with any Chloe is a key contact for trainers, examiners and membership query Visit www.collingwoodinstructors.co.uk with code DIA2019 customers booking our popular advanced tests Matt Russell Sara Jardine Head of Marketing, Publishing and Digital Advertising Manager [email protected] [email protected] Magazines, posters, websites – there’s nothing Sara is the person to talk to for anyone interested that our design guru can’t turn his hand to in advertising with the DIA This Extra Discount is only available to Learner Drivers that have been refered to Collingwood with a valid code.

DRIVING INSTRUCTORS ASSOCIATION Call 020 8686 8010 | [email protected] | driving.org 11 Gleneagles Court, Brighton Road, Crawley RH10 6AD

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HELPDESK & GUEST CLIMB THE SOCIAL 06 FEEDBACK 17 COMMENT 26 LADDER We answer your questions about autistic Jim Milton thinks that sometimes pupils Kathy Manson discusses the advantages of spectrum disorders and what to do if your need pointing in the right direction, even using social media to promote your business driving instructor ceases trading. when it seems obvious. and offers tips on how to maximise potential.

ADI KING’S GETTING SMART 07 NEWS 18 COMMENT 30 ABOUT MARKETING Confusion over DVLA autism guidance, Edmund King OBE wonders if the problem Olivia Baldock-Ward explains the changes to the ORDIT register, long-lasting of middle lane hoggers is getting worse? importance of branding for ADIs and explores pothole solution proposed and more. the SMART way to increase business.

CHIEF EXECUTIVE RECOGNISING STORY OF 16 REPORT 21 RADICALISATION 33 THINK! Carly Brookfield tells us that understanding Carly Brookfield explores what every Carly Brookfield looks into the fascinating and knowledge around safeguarding and professional interacting with vulnerable pupils history of the government’s road safety diverse needs is vital. needs to know about radicalisation. campaigns. 21

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p04_05_Instructor_Issue03.indd 1 13/03/2019 11:21 am PRACTICE MAKES MONTH FINAL 38 PERFECT 50 IN NEWS 70 WORD John Sheridan, DVSA’s driver training policy Speed on green cameras trialled, self-parking DVLA caused confusion and widespread manager, offers guidance for ADIs on how to systems shunned, drivers in support of criticism with its wording on autistic spectrum run mock tests. long-range police cameras and more. disorders. What happened?

THE COACH DIAMOND 42 APPROACH 53 COMMENT Follow us James Whalen discusses the applied coach Chloe Denny looks into the government’s approach course, which shows how coaching consultation on more stringent checks for facebook.com/ principles can be used in training with pupils. taxi drivers. drivinginstructorsassociation

MAKING TAX PERMIT TO twitter.com/the_DIA 46 DIGITAL 54 TRAVEL FBTC Accountancy Services explores Auto Express explains when you need to youtube.com/user/ Making Tax Digital, the new government apply for an international driving permit to drivinginstruction initiative to improve the tax system. drive abroad. 26

42 49 driving

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p04_05_Instructor_Issue03.indd 2 13/03/2019 11:21 am HELPDESK HAVE A QUESTION & FEEDBACK OR COMMENT? Call the ADI helpdesk Mon to Fri 8am–6pm or send your questions and comments to 11, Gleneagles Court, I heard DVLA changed the requirement for people Brighton Road, Crawley RH10 6AD or Q with Autistic Spectrum Disorders requiring them [email protected] to disclose, even if it doesn’t impact their driving. This has caused some concern amongst trainers. Is this true? 020 8686 8010

DVLA held up its hands and apologised as it realised it had made an error saying that everyone with an Autistic A Spectrum Disorder (ASD) must inform the DVLA or risk a fine of £1000 or possible prosecution if involved in a crash. This isn’t the case and only applies if the condition affects a person’s driving.

I have heard a lot about it but I am not sure what Q ASD is. Could you tell me a bit more?

Autistic Spectrum Disorder (ASD) is a generic term A used to describe people who have a set of difficulties relating to social interaction, communication and imagination and people can go undiagnosed well into adulthood. ASD ranges from those with severe learning difficulties to those with above average or high intelligence, where the latter is referred to as having Asperger’s Syndrome.

ASD affects a person’s development where they have difficulties with social communication, social interaction and imagination or flexible thought. Some additional features of ASD can include lack of empathy and inappropriate, one-sided interaction.

‘Clumsy child’ is a term that has been used to describe children with ASD as they can be clumsy and sometimes have ill-coordinated movements and odd postures. How can I find out if a driving instructor has ceased trading? My daughter was learning with Q a company that still owes her lessons from a How can I best help my ASD pupils? block that she paid for but his website and phone Q number no longer exist. Some suggested approaches to help include being mindful that spoken language can often be ambiguous. If you have tried getting hold of the instructor by the A The written word can be less ambiguous and easier for usual methods and are having no luck, then you can people with ASD to understand, so writing down lists of A check with the Driver and Vehicle Standards Agency instructions, procedures and messages can help. (DVSA) to see if they are still working as an ADI. The number is 0300 200 1122. You can also email Avoid using irony or sarcasm when communicating as [email protected] some people with ASD have difficulty understanding this and may misinterpret what you are saying. Visual Regardless, you need to get any money back as that is props in lessons such as photos, pictures and objects owed to you. If you have an address for them then write can help. Break instructions and procedures down to them, but ensure you send all correspondence as into short, clear and concise chunks as they are easier recorded delivery. to follow and allow more time for your pupil to think through a process and check their understanding There are options to recover money owed to you on before responding. Lesson structures might need to be the GOV.UK website and often a mediation service is a adapted to allow for more thinking time. good place to start in financial disputes, however if you cannot get in touch with them then contact DVSA. Our neurodiversity course is now available for group bookings. Book online at driving.org for your group (terms and conditions apply, see website for details). https://www.gov.uk/options-if-youre-owed-money

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p06_13_Instructor_2019_Issue03.indd 1 13/03/2019 11:24 am The largest driver trainer news resource adinews.co.uk/news

Confusion over DVLA autism guidance

DVLA has issued a statement after widespread criticism of its apparent “Autism is a lifelong disability and if someone has passed their driving change in policy for drivers with autistic spectrum disorder. test we can’t see how an autism diagnosis would change their ability Previously, the policy stated that drivers must tell the DVLA if they to drive. have an autistic spectrum disorder only if it ‘affects your driving’. That “We have contacted DVLA who told us that the GOV.UK online wording recently changed, and was put in a separate paragraph warning guidance was wrong previously and that autistic people should notify of the risk of a £1,000 fine or possible prosecution if these drivers are them of their diagnosis. We are questioning the justification of this.” involved in an accident. DVLA has responded with a statement: “In our attempt to clarify the Critics, including the National Autistic Society (NAS) and Labour MP advice for drivers with autism spectrum disorders we’ve clearly muddied Jess Phillips alleged that this was discrimination. Jane Harris, director the waters and we’re very sorry for that. We have amended the advice of external affairs and social change at the NAS, said: “We are very on GOV.UK for both drivers and medical professionals which make it concerned by the suggestion that people should inform the DVLA after clear that a driver who has an autism spectrum disorder only need tell being diagnosed as autistic. us if their condition could affect their driving.”

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p06_13_Instructor_2019_Issue03.indd 2 13/03/2019 11:24 am Changes to the ORDIT register The way you qualify to become an ORDIT trainer is changing. ADIs can join the voluntary official register of driving instructor training (ORDIT), run by DVSA, if you want to train driving instructors. Joining the register allows you to: ■■ Prove you meet the DVSA standard to provide high-quality training ■■ Advertise yourself as a DVSA ORDIT trainer ■■ Have your details added to the GOV.UK service to find driving instructor training courses.

The following changes are coming into place on 1 April 2019.

RAISING THE STANDARDS Currently, only 60% of instructors in an ORDIT establishment need to be registered. This will be changed to 100%. Instructors will also need to have achieved a grade ‘A’ on their latest standards check to join ORDIT, instead of being an ADI for 12 months. All ORDIT instructors will need to offer developmental training to other ADIs.

CHANGES TO FEES Fees are being simplified. From 1 April 2019, it will cost: ■■ £207.30 for a premises inspection ■■ £120 for registration ■■ £151.20 for trainer inspection at DVSA premises ■■ £18 for dual registrations

STANDARDS CHECKS ORDIT trainers will also no longer need to have a standards check unless asked by the Registrar.

PREMISES INSPECTIONS New Think! campaign In the old scheme, all ORDIT establishments also needed to undergo a premises inspection, in the new scheme this will only be required for those with five or more instructors. features the Road

REGISTRATION PERIOD The registration period for members will change to four years, in line Whisperer with the ADI register. Please be aware that the old scheme has now closed and DVSA One in five drivers crash in the first year after passing their test. won’t be accepting any new applications. The new application form Research by Think! Road Safety revealed that young drivers often will be available to download from GOV.UK from 1 April 2019. feel vulnerable on the road. This can lead to them driving more defensively and taking unnecessary risks to over-compensate for their inexperience. The latest Think! campaign encourages new drivers to learn the ways of the road with the help of the Road Whisperer. The Road Whisperer, modelled after The Dude from the movie The Big Lebowski, delivers tips and advice around some of the most nerve-wracking moments that new drivers face. Road Safety Minister Jesse Norman said: “Everyone feels some nerves when they’re on the road for the first time, but it takes a good driver to admit it. “Confidence comes with time and practice, so it’s important to keep learning and build up experience to become a better driver. “And that commitment to keep learning is what this THINK! campaign, with its tips and guidance, aims to create.” The films will focus on a series of tips relating to situations where new drivers feel vulnerable or have the highest road casualties, including driving at night, and on country roads and motorways. Advice will also cover tyre safety and looking out for vulnerable road users, and all tips will be delivered in the Road Whisperer’s signature style. Recent research commissioned by THINK! found that 17-30 year- old male drivers often feel vulnerable on the road, believing that while you only really start to learn how to drive after passing your test, you still need to appear confident in front of other people.

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p06_13_Instructor_2019_Issue03.indd 3 13/03/2019 11:24 am 20% of motorists haven’t read the Highway Code for over a decade Over a third of UK motorists haven’t looked at the Highway Code since they first passed their driving test, according to data gathered by Halfords Autocentres. The repairs and servicing specialists surveyed 22,000 drivers on their driving knowledge as part of their Roadworthiness quiz. 36% of drivers confessed they had not read the Highway Code since passing their test, with 20% of those quizzed saying it had been over 10 years since they’d looked at the road users’ manual. The Highway Code is updated on a rolling basis to reflect new rules, technology and infrastructure that all licence holders need to know about, but only 11.5% of drivers surveyed said they had read the Highway Code in the last year. The Department for Transport’s records show that 48 amendments have been made to the guide in the last three years, suggesting that an alarming number of motorists aren’t up to scratch on their driving Long-lasting pothole knowledge. These 48 updates include some hugely important pieces of information that impact all UK drivers, such as lower drink drive limits in Scotland solution proposed from 2015, increased penalties for being caught at the wheel using a handheld device from 2017, changes to the MOT test introduced last Utility companies could be better held to account for poor road repairs May and the allowance for learner drivers to have lessons on motorways that cause potholes or dangerous road surfaces. as of June 2018. Transport Secretary Chris Grayling has launched a consultation on Halfords’ Roadworthiness quiz asks motorists 11 questions to test increasing the guarantee on utility firms’ roadworks, so that if a pothole their knowledge and aims to help road users understand some of the forms as a result within five years, the company must return to bring the newer or less well known motoring laws. road surface back to normal. The initiative has won the support of Highways England, who are keen The Specification for the reinstatement of openings in highways to keep the UK’s road networks running smoothly and safely. consultation will propose increasing the minimum guarantee from the Richard Leonard, Highways England head of road safety, said: current two years to up to five years, and will also introduce new asphalt “We want all drivers to arrive at their destinations safely, and we urge standards, to keep roads pothole-free for longer. motorists to make sure they are ready for their journey by checking their Transport Secretary Chris Grayling said: “Potholes are the biggest vehicles beforehand. enemy for road users and this government is looking at all options to keep “Simple checks of things like tyre tread and pressure, along with our roads in the best condition. making sure you have plenty of fuel and oil in the vehicle can all help “Road surfaces can be made worse by utility companies, so imposing to prevent breakdowns. This quiz will helpfully remind people about the higher standards on repairs will help keep roads pothole-free for importance of those checks.” longer.” The proposals also allow for new innovative surfacing to be used, such as asphalt with a high bitumen content that is easier to compact to the required density. This makes it less prone to potholing. This consultation, which will last eight weeks, follows a number of other interventions by the government to help improve road surfaces. Last month, the Department for Transport announced real-world tests of new road surfaces and technologies in eight areas to see which emerging innovations provide long-term solutions to improve journeys. The £22.9 million Live Labs projects will be delivered by councils – including Kent, Staffordshire, Reading, Suffolk and Solihull and Birmingham – and if successful, could be adopted by other authorities. These schemes include expanding the test in Cumbria of plastic roads, using kinetic energy off Buckinghamshire roads to power lighting and using geothermal energy to keep car parks and, in Central Bedfordshire, bus stations from freezing over. In the Budget in November, the Chancellor announced an additional £420 million for road maintenance for 2018 to 2019 financial year. This brings the total funding for pothole repair and roads maintenance up to £6.6 billion from 2015 to 2020. Last year, the Department for Transport announced councils across England could introduce Lane Rental schemes – where utility companies are charged up to £2,500 a day to dig up busy roads – to reduce the duration of roadworks and speed up traffic. The government is also investing up to £10 million in Street Manager. The data opened up by this new digital service should enable motorists to plan their journeys better, so they can avoid works and get to their destinations more easily.

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p06_13_Instructor_2019_Issue03.indd 4 13/03/2019 11:24 am Motorists want motorway driving and basic DRIVER2020.CO.UK vehicle maintenance on UK driving test

A recent survey of 1,000 UK motorists has revealed what drivers think June, but motorway driving is not yet a part of the practical test. 45% should be included on the UK theory and practical driving tests. also wanted to see a night-time driving element included in the practical GAP insurers InsuretheGap.com conducted the survey to investigate test. how fit-for-purpose people think the current system is. They asked drivers Some of the driving skills currently on the practical test were actually what they thought should be assessed during the theory and practical rated less important by respondents. 26% thought it was important to elements of the driving test. be tested on following a sat nav, an element only introduced to the test in 2017. ‘Show me, tell me’ questions also scored low, with only 29% of The theory test those surveyed thinking they are necessary to the practical test, and only The elements currently included in the UK theory test are still important to 30% saying they think independent driving should be tested. those surveyed. There are also some new elements they think should be The survey also revealed other requirements people think should be included. 43% think learners should be tested on basic identification of in place for drivers. 77% want learner drivers to complete a mandatory car parts and 43% want to see identification of basic issues with a vehicle. number of hours behind the wheel before they are eligible to take their Better understanding of vehicles and basic maintenance could help a lot test. of simple issues on the road, for new and experienced drivers. 84% think new drivers should be subject to a probationary period once they pass their test, where their licence could be revoked if they commit a The practical test driving offence or have an accident where they are at fault. When asked what should be assessed during the practical test, the most 87% want drivers to be retested again under certain circumstances. popular elements included: The most popular reasons for retesting include disqualification (55%), a ■ Motorway driving (51%) certain number of ‘at fault’ accidents (50%), on reaching a certain age ■ Roundabouts (49%) (49%) and after a break from driving of four or more years (32%). ■ Eyesight test (49%) InsuretheGap.com said that the research “highlights what people think ■ Parallel parking (47%) should be included in the UK driving test and tuition process in order to GET INVOLVED IN SHAPING THE FUTURE ■ Emergency stops (46%) create the best drivers. “There are significant changes suggested by these survey results, OF DRIVER TRAINING AND TESTING! Over half of respondents wanted to see motorway driving included in perhaps indicating that it’s time to reassess the current system we have in the practical test. Motorways were deregulated for learner drivers last place for testing and monitoring drivers.” Driver 2020 is an exciting opportunity for you and your pupils to be part of the biggest research project ever aimed at improving the safety of novice drivers. Here’s how you can help:

ENCOURAGE SHARE GET INVOLVED Encourage your Share information about When invited to pupils to visit the trial and how to sign participate in individual Driver2020.co.uk and up on social media trial activity by your sign up for the trial pupils, get involved!

DRIVER 2020 - A VISION OF HOW WE CAN IMPROVE NOVICE DRIVER SAFETY 10 Driving Instructor

p06_13_Instructor_2019_Issue03.indd 5 13/03/2019 11:24 am DRIVER2020.CO.UK

GET INVOLVED IN SHAPING THE FUTURE OF DRIVER TRAINING AND TESTING!

Driver 2020 is an exciting opportunity for you and your pupils to be part of the biggest research project ever aimed at improving the safety of novice drivers. Here’s how you can help:

DRIVER 2020 - A VISION OF HOW WE CAN IMPROVE NOVICE DRIVER SAFETY

p06_13_Instructor_2019_Issue03.indd 6 13/03/2019 11:24 am DVLA’s tips to avoid car tax fraudsters

After a recent spate of fraudsters targeting motorists pretending to be numbers will only ever begin with 0300 – which costs the same as a from the Driver and Vehicle Licensing Agency (DVLA), the agency has local call. warned drivers to watch out for online car tax scams. Such scams see criminals send fake texts and emails to unsuspecting 5. Be mindful of what you share online motorists in a bid to steal their personal information and bank details. Never share images online of your driving licence and vehicle documents. In the last three months of 2018 alone, DVLA received 1,275 reports This personal information could be invaluable to those looking to steal of suspected vehicle tax scams. the identity of a vehicle or its owner. In a bid to crack down and help motorists stay safe online, DVLA has released seven tips to avoid becoming a victim of online car tax fraud: 6. Texts DVLA never sends texts about vehicle tax refunds. Text scams often ask 1. Only use GOV.UK you to follow a link to provide credit card details. Never click on the link When looking for information or using our online services, double check and delete the text straight away. that you are using a GOV.UK webpage so that you can be sure that you’re dealing directly with DVLA. 7. Report any suspected scams If you are concerned about any calls, texts, emails or suspicious online 2. Scam emails activity, you should report it to the police via Action Fraud immediately. DVLA never sends emails that ask you to confirm your personal details or payment information. If you get anything like this, do not open any Dave Pope, Chief Information Security Officer at the DVLA, reiterated links and delete the email immediately. these tips and urged drivers to remain vigilant online to help avoid being caught out by one of these scams. 3. Beware of misleading websites He said: “When looking for contact details or any of DVLA’s digital Keep an eye out for potentially misleading third party websites. These services, you should only use GOV.UK so you can be sure that you’re sites will often offer to help you apply for a driving licence or tax your car dealing directly with DVLA. but are likely to charge additional fees for services that you could get for “Posting on social media is a way of life for most drivers, however free or at a lower cost on GOV.UK. they may not realise they risk setting themselves up as a prime target for fraudulent activity. 4. Look out for premium rate numbers “People can stay ahead of the criminals by being vigilant with their Look out for websites offering to connect you to DVLA’s contact personal information and who they share it with, and reporting anything centre, as they are usually premium rate numbers. DVLA contact centre suspicious to the Police via Action Fraud.”

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p06_13_Instructor_2019_Issue03.indd 7 13/03/2019 11:24 am Government help with childcare costs Tax-Free Childcare is a government scheme that helps working parents with childcare costs. This includes the self-employed. If eligible, self-employed parents could get up to £2,000 per child, per year to spend on childcare. To find out if you are eligible and see what help you could get, go to childcarechoices.gov.uk and use the Childcare Calculator. It’s easy to use and should take around five minutes to complete.

Young Driver launches motorway driving lessons for 10 year olds

The announcement comes as a survey of 1,000 opportunity to drive up to 70mph on a full-sized start introducing youngsters to the skills needed UK motorists, conducted by TLF on behalf motorway, usually used to train drivers for the from an early age. of Young Driver, reveals that 20% of UK full emergency services. “We already know that pre-17 driver licence holders admit they feel nervous driving These lessons will be one-to-one in-car education can create a safer newly qualified on the UK’s high-speed road network. sessions in a dual controlled car with a fully driver, cutting the accident rate in the first six One in five admitted they felt more vulnerable qualified ADI. months by a half. But given some new drivers on motorways, fearing that things could go In addition to teaching the youngsters how can pass their test having never put a tyre on wrong very quickly when driving at high speeds. smart motorways work, the instructor will also a motorway, it’s no wonder our major roads 14% of those surveyed said they went as far as share safety tips and advice for driving at higher can be something that concerns them as new to avoid motorways wherever possible. speeds. drivers and for years to come. Young Driver’s Motorway Driving Experience Young Driver said: “Our research shows “Motorways are some of our safest roads – will offer 10-17 year olds, who have already many UK motorists still feel nervous about but obviously there are different skills needed had at least two prior lessons with them, the driving on motorways, so it seems sensible to when driving on them.”

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p14_15_Instructor_2019_Issue03.indd 1 13/03/2019 11:26 am Training car insurance which covers more BUSINESS HELPDESK

KEITH HALSTEAD HUNDREDS OF TAXPAYERS HIT WITH LATE PENALTY DESPITE FILING THEIR RETURN EARLY

Specialist driving school cover from the DIA’s only authorised and approved broker OMPLETING SELF ASSESSMENT by these demands for payment – and end up settling TAX RETURNS can be stressful for a fine they don’t owe. If this happens, there are little ADIs and indeed any small business ABOUT THE resources to rectify the error and make recompense at a owner. But it doesn’t help when later date. C WRITER HMRC unnecessarily adds to your The error related to online returns processed on The industry’s most comprehensive training stress. Imagine getting your tax return Keith Halstead MA 2 January by taxpayers filing for trusts that they manage. completed and submitted weeks (Oxon) FCA has been a But you could equally envisage it happening to other before the deadline – and still being slammed with a late partner in the chartered types of return where human error is involved. HMRC payment penalty. first tried to deny they’d made a mistake, saying that accountancy profession car insurance, our policies cover as standard: That’s what happened to 653 people who submitted “any assertion” they’d messed up was false, but later their return at the start of January. The BBC reports for more than 20 years. that HMRC sent them letters saying they’d missed the He is responsible for 24/7/365 claims management team deadline and requested £100 as a late penalty, even a wide range of owner though the deadline was still nearly a month away! managed businesses, “It’s important to check your return What’s more, HMRC initially issued a “strongly-worded including driving Dual control courtesy car as standard* statement” to the BBC that denied any issues with early instructors. He currently penalty notices, but backtracked when they finally noticed heads up the DIA Tax carefully to make sure you’re paying (Unlimited hire for non-fault or 21 days hire for fault claims) the problem. Service for members. One or two tax partners in law firms received the the right amount of tax” Personal accident cover for anyone in your car penalty notice and have received wrongful late payment notices in the past. This has inspired one or two press comments claiming that “something is going wrong” with admitted: “Due to human error in processing some online Zero excess policy HMRC’s automated penalty filing system. One tax expert trust returns a small number of trustees or agents have told the BBC: “I thought, oh no not again, as they did it been inadvertently issued with late filing penalties.” Transferable no claims bonus to me last year even though I filed on time. The difference Those penalties have now been cancelled, and HMRC this time was that they sent the late-payment fine before says it’s sent apology letters to everyone affected. the 31 January deadline.” Remember, the Self Assessment deadline is Motor prosecution defence cover Professionals who are aware of the tax rules are 31 January each year (31 October if you are filing a able to laugh off such errors, and place such letters in paper return). Off road cover for students as young as 14 a picture frame on their desk, which they can smile at Although HMRC has corrected the mistake it made smugly. But more vulnerable taxpayers, particularly elderly with these early returns, it’s also important to check taxpayers who have in the past generally accepted that your return carefully to make sure you’re paying the right what HMRC tells them must be correct, might be scared amount of tax. HMRC does make mistakes. Of course, HMRC does not have a monopoly on mistakes! As a taxpayer, it is possible that you have made “Professionals who are aware of a mistake on a tax return that has already been submitted. 01227 285550 If you notice you’ve made a mistake after filing, don’t fret – it’s possible to change your return. The deadline for diainsurance.co.uk the tax rules are able to laugh off making a change for the 2017-2018 tax year is 31 January 2020 – you may need to pay more tax or be *Subject to terms and conditions, see website for details able to claim a refund, depending on what you report. DIA Insurance is a trading name of quotemetoday.co.uk A Driving Instructors such errors” Quotemetoday.co.uk Ltd is authorised and regulated by the Financial Conduct Authority Association Service Driving Instructor 13 (FCA) Reference no 786619 Driving Instructor 15

p14_15_Instructor_2019_Issue03.indd 2 13/03/2019 11:26 am CHIEF EXECUTIVE REPORT

CARLY BROOKFIELD UNDERSTANDING AND KNOWLEDGE AROUND SAFEGUARDING AND DIVERSE NEEDS IS VITAL

HE TRAGIC AND DEEPLY As an industry, we have a duty of care to protect CONCERNING story of Shamima pupils, as well as a remit to protect driver and rider T Begum has been front and centre of ABOUT THE trainers. We must be aware of the risks of attempts to media coverage for most of March. WRITER radicalise ADIs too – or that ADIs could be involved in However it’s not just a populist move radicalising activity themselves. So, please, I urge you to to cover radicalisation in this issue of Carly has over 18 years read my article about radicalisation on page 21. It just the magazine. I’m sure some of you are asking why a experience in senior may help you, your pupils, a fellow professional and/or magazine for driving instructors is even talking about this management helping to your community. develop and promote issue at all. Elsewhere this month we’ve seen confusion throughout both private and public Ignoring the issue of radicalisation, high profile the industry and beyond about the licencing of pupils sector bodies including examples of it, and the lessons they can teach us, it professional membership with Specific Educational Needs, specifically those with would be irresponsible of an organisation focused on and industry bodies in the Autistic Spectrum Disorders (ASD). supporting professionals involved in the shaping of young medical, education and With little or no consultation or warning, DVLA recently minds and their attitudes and behaviour towards risk. financial services arena. changed its website guidance for drivers with an autistic To ignore the opportunity we have for driver trainers, She is also an experienced spectrum disorder. It stated that such drivers need to working in communities across the length and breadth campaigner and lobbyist declare to the DVLA that they are autistic – regardless of the UK to help fight radicalisation would be equally on road safety issues and of whether or not this affects their driving. Previously irresponsible. member of the DfT’s Road the guidance stated people with ASD only needed to Safety Delivery Group and disclose this to DVLA if it affected their driving. a board member of the With no publicity for the change, this immediately research and knowledge caused concern and confusion among autistic drivers, “As an industry, we have a hub The Road Safety learners and their trainers. Observatory. Organisations like the DIA and the National Autistic duty of care to protect pupils, Society immediately challenged this change and the decision was overturned. But it brought into sharp focus as well as a remit to protect that all licencing, assessment and training organisations and personnel still have a lot to learn about autism and driver and rider trainers” how it impacts driving. This is why a fundamental element of the driver training I make no apology for repeatedly banging the drum qualification journey and curriculum itself should be about safeguarding in our sector, nor about the need for geared towards understanding drivers with diverse needs better training in the subject. as well as better education for policy makers. Radicalisation is a key element of safeguarding and a A focus on upping the level of understanding and very real risk to some of the young people and vulnerable knowledge here – as well as with safeguarding – would adults who our members train. How to spot, report and help us deliver driver education more effectively and possibly stop radicalisation is as much a key part of safely. safeguarding training as a focus on what to do if you With DIA being the first driver training organisation to believe someone is being groomed, or experiencing recognise the need for and deliver learning in these core sexual or physical abuse. areas, it’s almost like we should write the curriculum!

16 Driving Instructor

p16_17_Instructor_2019_Issue03.indd 1 13/03/2019 11:28 am GUEST COMMENT

JIM MILTON SOMETIMES PUPILS NEED POINTING IN THE RIGHT DIRECTION, EVEN WHEN IT SEEMS OBVIOUS

ELF EVALUATION IS, WITHOUT at the roadside. The pupil asked me what the arrows DOUBT, necessary. Whether it’s done were, while I closed down the iPad. As I attempted to S with regularity or continuously is for the ABOUT THE explain that they were for moving along the road while individual to decide what suits best. WRITER in street view on Google maps, she pointed through the Many of us do regular CPD, but when windscreen and said: “no, those at the end of the road”. we get together for informal chats we Jim Milton is a car and She was referring to the painted give way road markings! often come across issues that haven’t happened to us motorcycle trainer, and personally. Diamond examiner. I came across the following instance recently. I had an excellent pupil, perhaps one that would have been considered a ‘certainty’ to pass the test. She was a “It would appear that this bright, intelligent and very capable young woman. After an above average number of lessons and a particular road marking had considerable amount of private practice, she failed the practical test. She was stationary at a mini-roundabout, slipped through the net” in what would be best described as a ‘Mexican stand off’ where she claimed all three cars moved off simultaneously. I know that we had, over the period of tuition, discussed in reasonable detail signage, road markings, etc. We even used them as guidance in the early lessons, “When we get together for for changing to first gear at junctions. Yet it would appear that this particular road marking had slipped through the informal chats we often come net and only at this very late stage she thought to ask why these arrows were pointing towards us! across issues that haven’t It was at this point I thought, “is it me?” but decided it wasn’t. Our pupils are encouraged to have personal happened to us personally” responsibility for their learning and responsibility had been transferred during the learning process. I know we often find gaps in our pupils’ knowledge and we try to The examiner’s debrief stated that she moved off when seek them out and fill those gaps, or help them to, during the car on her right had entered the roundabout as did their time with us, but they can slip through the net. the car on her left. I have no difficulty in accepting the When recounting this story to a colleague, he told me examiner’s decision. She had a massive breakdown in her he had had a pupil turning right from a major road to a confidence. As a result of a further test being booked we minor road who attempted to turn onto the minor on the decided that any remedial work should include her mum, wrong side, as that’s the way the arrow (give way road as she was involved with most of the private practice. marking) was pointing. Astounding? Maybe not. Many During the remedial lessons, I presented some of the pupils feel that after passing their theory test they have subjects on an iPad using satellite views and street views fulfilled their part of the process.

Driving Instructor 17

p16_17_Instructor_2019_Issue03.indd 2 13/03/2019 11:28 am KING’S COMMENT Dual Controls Fit the Best

EDMUND KING OBE IS THE PROBLEM OF MIDDLE LANE HOGGERS GETTING Tailor made to suit most WORSE? popular cars used for driving tuition

He-Man are experts in the design, manufacture and installation of dual controls with over 80 years manufacturing experience. The dual controls are “tailor-made” for each make and model of car, ensuring the ideal fit and optimum performance. He-Man Dual Controls promise quality, safety and value to driving instructors everywhere. ATER THIS YEAR WE’LL REACH the At best, middle lane hogs and under-takers are first anniversary of learner drivers being annoying, but the reality is these habits are dangerous. allowed on the motorway. ABOUT THE Blocking lanes often leads to other drivers tailgating • Comprehensive range available from stock L Regular readers will remember that WRITER which itself leads to collisions. my son, Finbar, had the honour of being Yet, official statistics contradict drivers’ views that • Utilises as many existing fixing points as possible filmed on television as one of the first Edmund King is these behaviours are on the rise. learner drivers on a motorway. best known for media • ISO9001, ISO14001 and OHSAS18001 accredited The AA has long supported the idea of allowing learner appearances on the drivers onto motorways (with a fully-qualified driving subject of motoring • Over 250,000 units sold worldwide instructor) as a way of increasing their experience before and transport policy. they pass their driving test. He is president of the “With fewer police out on • As supplied to the police and other emergency services for training purposes It will be interesting to see whether, in the years to Automobile Association come, it helps improve driving standards on these roads. and a visiting professor the roads, the chance of getting • Experienced network of installers across the UK Certainly, based on our perception of how well others of transport at Newcastle drive on motorways, we need to see an improvement. University away with careless driving A recent AA/Populus poll showed half of drivers think middle lane hogging is getting worse. In-Car Teaching Camera Our research also showed half of drivers think has increased” overtaking on the left/inside (50%), tailgating (55%), This He-Man approved in-car teaching camera with wide angle lens is an ideal teaching aid, mobile phone use (50%), speeding (53%) and road rage allowing immediate video playback of elements of a driving lesson on a smartphone or tablet. (47%) are all deteriorating. In 2016 police issued 16,800 FPNs for careless Men were more likely than women to say they thought driving, but this fell to 15,400 in 2017, the most recent Android and IOS compatible via a free app. middle lane hogging was getting worse (53% compared statistics available; a drop of 8.4%. to 43%). But rather than this being a sign of meaningful behaviour change, it probably points to the drop in traffic police over recent years. GPS Display Speedometer With fewer police out on the roads, the chance of “The AA has long supported the getting away with careless driving has increased. This plug and play speedometer is the ideal solution for a driving instructor. No need to check For all drivers, an increase in these behaviours is idea of allowing learner drivers negative but for learners gaining their first experiences the car’s speedometer when it’s at a difficult angle or obscured by the pupil’s arm - the speed of motorways, these behaviours can be incredibly onto motorways with a fully intimidating. is projected onto the passenger side of the windscreen and can be closely aligned to the speed But it’s still important new and learner drivers get shown on the car’s own speedometer. experience on these roads, so they are as prepared as qualiﬁ ed driving instructor” they can be for their driving life post-test. I hope those of you who teach within easy reach of a There was very little regional variation, with Scottish motorway continue to make the most of the additional Contact He-Man on drivers the least likely to say middle lane hogging was learning opportunities it presents for your pupils. And 023 8022 6952 getting worse (44%) and those in the West Midlands the that hopefully poor driving standards on these roads will most (53%). become a thing of the past for the drivers of the future. www.he-mandualcontrols.co.uk He-Man Dual Controls Ltd, Cable Street, Southampton, Hampshire, SO14 5AR 18 Driving Instructor

p18_19_Instructor_2019_Issue03.indd 1 13/03/2019 11:28 am Dual Controls Fit the Best

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20 Driving Instructor

p20_25_Instructor_2019_Issue03.indd 1 13/03/2019 11:30 am RECOGNISING RADICALISATION CARLY BROOKFIELD EXPLORES WHAT EVERY PROFESSIONAL INTERACTING WITH VULNERABLE PUPILS NEEDS TO KNOW ABOUT RADICALISATION

Driving Instructor 21

p20_25_Instructor_2019_Issue03.indd 2 13/03/2019 11:30 am ET ME JUST STATE FROM the start – this not DIA taking a political stance or viewpoint on cases of However some are frankly too low level L radicalisation which have and superficial for professionals engaged been recently blazing in training young people and vulnerable across media and social media debate. To adults every day and some are delivered do if you suspect and fear a pupil or fellow ignore high profile cases of radicalisation by individuals and organisations with no ADI is vulnerable or even guilty of activity, and the lessons they can teach would be qualified safeguarding knowledge or training behaviours or attitudes which may unduly irresponsible of an organisation focused on themselves. Make sure you choose wisely. influence someone else. supporting professional driver trainers in their While we have a role to protect pupils, work – which involves the shaping of young It is not beyond the bounds of belief that WHAT IS RADICALISATION? minds and their attitudes and behaviour an attempt may even be made to radicalise Radicalisation is when someone starts to towards risk. To ignore the opportunity an ADI. Helping members understand believe or support extreme views. They we have for driver trainers, working in radicalisation as a whole works to serve our could be pressured to commit illegal acts by communities across the length and breadth of other purpose of protecting and defending someone else. Or they might change their the UK, to help fight radicalisation would be driver and rider training professionals. behaviour and beliefs.

equally irresponsible. A member has previously shared with This could happen if they feel: We’ve said it before and we’ll say it again, us the experience of exactly that – a pupil ¢ Isolated and lonely or wanting to belong safeguarding is a crucial subject for driver who, over successive lessons, would try and ¢ Unhappy about themselves and what trainers. It’s not just an opportunity to sell you encourage the instructor to attend meetings others might think of them some more training courses, it’s a massive and look at radical literature. ¢ Embarrassed or judged about their gap in trainer knowledge and awareness and Radicalisation is a highly sensitive subject culture, gender, religion or race an area of risk for the profession, and the and therefore needs to be treated sensitively. ¢ Stressed or depressed public. Given the focus on certain communities, ¢ Fed up of being bullied or treated badly

We can’t and won’t avoid talking about it can stir up tension. Indeed we have had by other people or by society it – even if individual professionals or even complaints on safeguarding courses that, ¢ Angry at other people or the government institutions would rather swerve it as a topic. even though we use case studies and ¢ Confused about what they are doing Radicalisation – how to spot, report and content from national approved curriculums ¢ Pressured to stand up for other people possibly stop it, is as much a key part of in safeguarding, it focused all cases of who are being oppressed. safeguarding training as is grooming, sexual radicalisation in key areas of the population or Someone who has been radicalised might abuse, physical abuse, etc. Any accredited, in specific religious groups. believe that sexual, religious or racial violence professional curriculum for safeguarding will However, the risks are clear and is OK. They may be influenced by what they cover radicalisation. where they occur is well documented see online. And they might have links to Be very careful here. In terms of content and evidenced. We have to have these extreme groups that preach hate like Nazi ‘‘ and quality of safeguarding training in our conversations to protect all communities. groups or Islamic extremists like Daesh, also sector, DIA was the first ADI organisation That’s why expert guidance and education on known as ISIS or IS. to raise the lack of safeguarding training, the subject is essential. Attempts to radicalise can be made guidance and policy in the industry and do So moving on to what really matters, the by a hugely diverse group of people or something about it. For a while, even on guidance and education bit. Over the next raising it, we were talking about it in an echo few pages we’ll be sharing advice on how chamber as other associations and training to spot signs of radicalisation and what to bodies were ignoring the issue. Of late, the industry has thankfully become more ‘woke’ and suddenly there are a rash of courses.

Helping members understand radicalisation as a whole works to serve our other purpose of protecting and defending driver and rider training professionals

22 Driving Instructor

p20_25_Instructor_2019_Issue03.indd 3 13/03/2019 11:30 am People who are at risk of radicalisation may have low self-esteem, or be victims of bullying or discrimination

organisations, based on a hugely diverse range of religious, political, social or cultural beliefs. It is misleading – and even dangerous – to simply relate it to handful of beliefs, People‘‘ who are at risk of radicalisation communities or organisations. may have low self-esteem, or be victims of bullying or discrimination. Extremists might RECOGNISING THE SIGNS OF target them and tell them they can be part of you noticing anything different? RADICALISATION something special, later brainwashing them If someone is at risk of being radicalised Radicalisation can be really difficult to spot. into cutting themselves off from their friends they might: Signs that may indicate someone is being and family. ■ Talk positively about dangerous groups radicalised include: However, these signs don’t necessarily or people who promote hate, or make it ■ Isolating themselves from family and mean someone is being radicalised – it may seem like these groups are OK friends be normal teenage behaviour in a young ■ Spend time with people or on websites ■ Talking as if from a scripted speech person, for example, or a sign that something that promote violence, hate, racism, ■ Unwillingness or inability to discuss their else is wrong. homophobia or Islamophobia views ■ Become secretive and not want to talk to ■ A sudden disrespectful attitude towards How would I spot signs of a pupil being anyone about where they spend time or others radicalised? what they’re doing online ■ Increased levels of anger You might be unsure if something is wrong or ■ Refuse to talk to people from a certain ■ Increased secrecy, especially around not. So it can help to think about the person country or who have a different sexuality internet use. you’re worried about. Ask yourself how well or belief ■ Or the opposite could be true – they you know them. How do they usually behave? may be posting or sharing stuff on social What kind of things do they usually do? Are media which appears to promote a radicalised agenda. Driving instructors increasingly interact with pupils on social media and could spot signs there.

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p20_25_Instructor_2019_Issue03.indd 4 13/03/2019 11:30 am ■ Be rude, aggressive or violent towards ■ Do I think the way to change the world the information as you may feel you have a particular group of people, for is by using violence or doing something to at a later date to protect the pupil and example, Jewish, Muslim or gay people illegal or dangerous? others. or someone who supports a certain Recognising that you’re being radicalised ■ Speak to specialist safeguarding political party. is not easy and this makes it easier for those agencies who can give you advice on If you’re worried about someone, it’s always who wish to radicalise to achieve their goals how best to manage an issue of this better to get support, even if you aren’t sure. – they don’t necessarily want you to realise. nature. If you’ve answered yes or maybe to any of ■ Organisations you could speak to are: How would I spot an attempt to these questions it could also mean that you’re » For an initial chat, DIA Helpdesk radicalise me? just naturally evolving your views of the world – we have key individuals at DIA Finding that your views are changing can and our thinking evolves around us, but it also specifically trained in safeguarding be normal. Exploring and understanding could be a sign of someone at risk. » Organisations such as NSPCC and new viewpoints is something we should Childline offer confidential phone and value as professionals involved in an area of What to do if I spot signs of online services for you to discuss education. It’s OK to make new friends and radicalisation? your concerns contacts or spend time with different people If you’re worried about someone, it’s always » Local safeguarding agencies – most with different views, and join new groups. better to get support, even if you aren’t sure. areas of the UK now will have a But if these things make you change your There are a number of ways you can get MASH (Multi Agency Safeguarding behaviour and how you treat others, it could support: Hub) which draws together the mean you’re being radicalised. ■ Have an initial chat with colleagues or expertise and resources of law When you’re being radicalised it can be friends (keeping it confidential in terms enforcement, social services and hard to know who to trust. It can help to ask of anything which would identify the education locally to advise and act questions like: pupil or person you feel is at risk – or on safeguarding breaches. Details ■ Do I only see or read information that I presents risk) to get another view and a of your local MASH can be found in already agree with? check on your views. most cases by googling ‘multi agency ■ Do I get angry or defensive if someone ■ Keep a note or diary of behaviour which safeguarding hub’ and your town, questions what I think? causes you concern. This will allow you county or local authority name ■ Am I being pressured to change my go back and revisit/reflect your thoughts » More information on the opinions or beliefs? on these issues and review whether you government’s Prevent programme ■ Are people promising me that they can feel there is an issue to be concerned to combat radicalisation (and wider make me important or put me in control about. It will also help you order your safeguarding) is also available by as long as I do what they say? thoughts and experiences into a logical visiting: www.ltai.info/what-is-prevent ■ Do I feel like I want control even it means timeline/document which will be helpful Understanding radicalisation and learning doing something harmful? if you have to share your experiences how to deal with suspected issues in our ■ Do I agree with the things extremist and concerns at a later date with a third pupils or among ADIs is an important role and groups are saying or doing? party such as a the Safeguarding Hub. duty of care for training professionals. We do ■ Do I or the people around me feel hate ■ If there is direct disclosure of recognise it’s like a hot potato – no one really or anger towards certain people or radicalisation by the pupil, follow normal wants to handle it as it’s such a tense and groups – and want to hurt them or get safeguarding advice about disclosure – sensitive area we fear being burned for even revenge? give the pupil reassurance they will not talking about it, never mind intervening, with be judged and create a safe space for individuals. However, ignoring it and having sharing but don’t promise not to share an overall ignorance of the topic could be even more dangerous.

Exploring and understanding new viewpoints is something we should value as professionals involved in an area of education

For more information on our full one-day Level 3 Principles of Safeguarding course (a nationally recognised formal qualification, transferable to other professional or volunteer roles you may have), visit driving.org/training-and-events‘‘ 24 Driving Instructor

p20_25_Instructor_2019_Issue03.indd 5 13/03/2019 11:30 am p20_25_Instructor_2019_Issue03.indd 6 13/03/2019 11:30 am Climb the social ladder

KATHY MANSON DISCUSSES THE ADVANTAGES OF USING SOCIAL MEDIA TO PROMOTE YOUR BUSINESS AND OFFERS TIPS ON HOW TO MAXIMISE ITS POTENTIAL

26 Driving Instructor

p26_29_Instructor_2019_Issue03.indd 1 13/03/2019 11:31 am OCIAL MEDIA IS FREE ■ Reveal how can you help or solve to use and a great way to problems reach potential new clients. ■ Build relationships You can build awareness of ■ Pique people’s interest S who you are and what you ■ Be helpful – no one is interested in do and get the word out reading the hard sell. about your business. It’s also a useful source of information, What are common problems your learners whether it’s seeing what your competitors are have? What do they particularly struggle up to, finding out what potential customers with? These can be good starting points to are talking about, or reading the latest think about a problem you can solve. You industry updates from trusted sources. could film a short video using dashcam footage, or send them to a blog or article on your website using a link. RESEARCH

Before you start, research the different social ENGAGEMENT media platforms. Look at what other people in your industry are saying. Find out what your Due to the complicated (and often annoying) potential customers are interested in. Who ways social media platforms display content, are your audience following? Who are your you’ll need to work a bit harder so that people competitors following? see what you post. People follow different topics using Previously you were shown all posts in hashtags. If you wanted to join the debate chronological order, but now it’s about about the night’s episode of EastEnders, for the all-important engagement. The more example, you’d search #EastEnders to see engagement you have on a post, the more what everyone has to say. Try out different people will see it, and hopefully share it. hashtags that are related to the industry in the Engagement means people like your post, search bar and see which ones are popular. comment on it, watch your video or share. Follow trusted news sources so you can You need to encourage people to engage, by join in the conversation on relevant issues. asking questions for instance. Start with a like, retweet, share, or comment. However don’t be too blatant about it. Facebook, for example, frowns upon anything that explicitly tells users to like, share or WHAT TO SHARE follow. This will put you back at the bottom in the quest to be top of people’s newsfeeds. Think about how people use social media. If you’re sharing a picture of one of your They scroll quickly and glance at each post. pupils passing their test, find out if they use You need to capture their interest and draw the social media platform as well and make their eye with useful and entertaining content. sure you tag their name/Twitter or Instagram The type of language you use is important. handle. This means they’ll see it, and can Social media posts should be brief, as you easily share it to their own followers. Ta-da! often have limited word count (like Twitter) You’ve just reached a whole new audience of but also so people can easily scan what potential customers! you’re saying. Get to the point quickly. Use confident language – ‘we can help you’ as opposed to ‘we may be able to help CONSENT you’ for example. Let people know what your business can do for them. It’s always a great idea to take a picture of Social media is conversational, so talk to your pupils when they’ve passed their test the customer as though they’re in front of to share on social media. Tag their name in it you. Put yourself in their shoes and work out and ask them to share or retweet. That way what they’d like to know about you and your their friends will see it too, and hopefully sign business. up for lessons due to their friend’s success! Obviously you’ll need permission to share. Use social media to: Consent is essential. For the best protection, ■ Tell customers or potential customers ask the person to sign a consent form and what is different about your business tag the person when you post the photo.

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p26_29_Instructor_2019_Issue03.indd 2 13/03/2019 11:31 am THETHE BIGBIG FOURFOUR

Facebook is the leading social network worldwide, with change. Always try and use images or videos to make 2.13 billion active users and 1.4 billion daily users. your posts more eye-catching. Facebook is more popular with older users, and less An issue with Facebook is that, if people have liked so with 17-year-olds. As of January 2019, the biggest your Facebook page already, you may well be preaching age group of Facebook users in the UK was 25-34 to the converted. Facebook ads are a great way to target year olds with 5.6 million men and 5.6 million women. customers that don’t know about you yet. It doesn’t cost The number of 13-17 year old users is one million that much, and you can tailor the audience of your advert female and 0.8 million male. It increases significantly to by age, location, interests and more. 3.8million for each for 18-24 year olds. It’s worth trying this out, and you only have to spend a Facebook is about friendship, so talk to your clients few pounds. As a local business, you can direct your ads or prospective clients as though they are friends. Make to target customers of a certain age within a 10-15 mile sure you encourage engagement, which will make you radius. The ads might cost you a bit more, but the likes more likely to appear in your followers’ newsfeeds. and potential customers are laser targeted. Facebook Facebook is a good place to start talking points. will show you how many people have seen and engaged When we post news stories on the DIA Facebook page, with the post. If you find that one particular type of we often attract a healthy debate, particularly when advert works well, you can repeat it or use a similar one the news is about whether or not rules or laws need to to attract more interest.

YouTube is the second most popular social media videos without sound, if they’re in public for example. platform, with 1.3 billion users worldwide. Video is the You can promote your videos on your other social perfect teaching tool for ADIs; you can use dashcam media platforms too, though Twitter and Instagram will footage, or ask a friend to use their phone to film you shorten them. People can click on the video to transfer giving tips and advice. to YouTube and watch the full video. If you have the It’s easy to upload as YouTube explains everything technology to make 30-second videos, these are the very clearly. It’ll even take you through the process to perfect length for social media, and modern short add subtitles, which is helpful as people often view attention spans!

Twitter is all about conversations. Unlike Facebook you to your business, such as #learntodrive or #drivingtest have a potentially huge organic (ie not paid for) reach, Twitter will also show you what the most popular so you have more of a chance of reaching new people hashtags are at that particular time, aka what’s trending. for free. See if you can join these conversations with something Twitter has 321 million monthly active users, with relevant but also useful to you. 12.6 million UK-based users. A report by IPSOS Mori For example you could do a #tuesdaywisdom tweet revealed that a “startlingly high proportion” of 16-22 with a quick tip or video about learning to drive, or year olds are using Twitter so perhaps it’s a good social #ThursdayThoughts with your take on something driving- media platform to try. related that’s happening in the news. Twitter is all about debate, though sadly not always Don’t use more than two hashtags in each Tweet – friendly and informed debate. People can search for a any more than this has been proven to be less effective. topic they’re interested in by using specific hashtags. Twitter is also a really easy way for people to ask you Do some research on hashtags that would be relevant questions and you can answer them quickly.

Instagram could be a trickier platform for people in our Unlike Twitter, the more hashtags you use with industry, as it’s all about photography. However, it is Instagram, the better. Have a list of any hashtags that popular among younger users, so if you get it right, it’s a you think are relevant and just copy and paste them great way to attract first-time learners. onto each post. Add other relevant ones if required. Globally, Instagram has 700 million users. It’s Look at hashtags on Instagram, but don’t choose the estimated that it has 16.7 million UK users. It does most popular one as you’ll be lost in a sea of millions of skew towards a younger audience as many teens posts. think Facebook and Twitter are old fashioned. 18-34 People follow specific hashtags, so use as many as year olds account for 61% of the user base. There are you can think of. Do some research by typing in different approximately one million female users under 18 and hashtags you think might work, see if they’ve been used 800,000 males. before, how often and with what type of content. You can post pictures of people passing their tests, A tip with Instagram is to spend 15 minutes browsing and even short videos. It might be more difficult to find the site after you’ve posted something. The algorithm stunning photography, but it is a good way to engage likes this, and it means people will be more likely to see with a younger crowd. People love pictures of people, your post. so as long as your pupils consent, post pictures of them If you’re not a great photographer, don’t worry. and encourage them to share to their followers. This Instagram has plenty of easy filters to use to make also works well for Twitter. pictures look more attractive.

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p26_29_Instructor_2019_Issue03.indd 3 13/03/2019 11:31 am PITFALLS Do your research, have a look at the different platforms and see what Your business social media account people are chatting about and which needs to be just that – business. hashtags are popular. Come up with a Keep your work account separate content plan. If you don’t want to post from anything personal. Don’t use at the time, use the free sites that it to comment on non-business allow you to plan your tweets so you’ll related activities, share photos of still be tweeting if you’re out in the car OTHEROTHER your personal life or post anything all day! However it’s always good to controversial. If you wish to do any check regularly as well, to answer any of this, set up separate personal questions and see who’s engaging PLATFORMSPLATFORMS accounts. with your posts. You need to maintain a high professional standard. Anything When thinking about planning out you post on social media is public, your posts, think about this list: whether it’s a ‘private’ group or public ■ What is different about your forum, your personal account or your business business one. Comments and posts ■ How can you help solve a can be screenshotted and shared problem around, even if you’ve deleted them. ■ What area requires focus Pinterest Always think before you type, ■ Something you really want to Pinterest is essentially an online if someone saw this what would shout about pinboard. It’s tends to be more popular they think? Could it be seen as with older users, and is mostly for defamatory, threatening, illegal or fashion, recipes and interior design inappropriate? If so, don’t write it. ideas. FINAL TIPS If you run a Facebook group, you are considered the publisher so could To summarise, here are our final LinkedIn be liable for any content published. tips for successful social media LinkedIn is the world’s largest Make sure you keep an eye on what engagement. professional network. It’s a place to talk people are saying and delete anything to other people in your industry and inappropriate. Never threaten online, ■ Try and make your content visually read news and updates. It’s not that it’ll come back to bite you. interesting – remember people useful as a place to promote yourself to For Facebook, you do need have short attention spans! new clients, particularly younger ones. a personal account to set up a ■ Post regularly business page, but you can do the ■ Be authentic and human bare minimum for this if you’re not ■ Try different types of content, see Snapchat interested in having a personal page. what works Snapchat has 16.2 million UK users. It You just need to enter your name, ■ Help, don’t sell is more popular than Facebook with 12 email, date of birth and a password. ■ Be social and interact with others to 17 year olds. ■ Use social media to drive traffic Snapchat features photos and to your website – add links where videos that disappear seconds after PLANNING you can and always add your they’ve been viewed. It’s fairly new, website to your social media bio so companies are still working out the It’s a good idea to plan out your ■ Social media can be great for best way to use it for marketing. It’s a tweets for the week or month, as well word of mouth recommendations fun platform, so could be an interesting as keeping an eye on your accounts – if someone praises you online, place to research, particularly as it is so you can answer any questions make sure you share what they not so saturated with marketing like the or comment on any relevant news say and thank them bigger social media platforms. You can stories. ■ Let people get to know your post short videos or pictures. There are free publishing tools business, people and values However it might be difficult to get you can use, such as Buffer, which ■ Find out what your customers followers. You’ll have to advertise your allow you to schedule posts for your are saying about you online and Snapchat account on your other social different accounts. This doesn’t take monitor your competitors media sites. It’s probably easiest to start too long, you could even just allocate ■ Keep up with industry news and with Facebook, YouTube, Twitter and half an hour at the beginning of the trends Instagram, unless you fancy a challenge! week to plan out and schedule a few ■ Engage with your customers posts. ■ Provide customer service – try It’s best to have tailor-made posts and answer questions promptly for each type of social media platform. If you share an Instagram post on If you put in the effort, you can Twitter, for example, it just shows as reach a new audience and hopefully a link in the text and not as a picture, that’ll lead to new customers. Make which isn’t visually interesting. social media work for you.

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p26_29_Instructor_2019_Issue03.indd 4 13/03/2019 11:31 am # Getting SMART about marketing OLIVIA BALDOCK-WARD EXPLAINS THE IMPORTANCE OF BRANDING FOR ADIS, AND EXPLORES THE SMART WAY TO INCREASE BUSINESS

HEN YOUR BUDGETS they were a little ‘worse for wear’ with some written then each and every time it is seen, ARE TIGHT, marketing comments to go with it. even parked at the side of the road, it is an is often one of the first You might be thinking: “well we are allowed extension of your business and brand. expenses to be cut. It to go out and enjoy ourselves once in a while Some people will even take note of how W can be perceived, and you know!” and you would be absolutely right! well it is parked and where it is parked and experienced, as a costly Unfortunately if this is seen by some of your make a judgment on your business as a result weight to lug around. Does marketing yourself pupils and parents it could leave a not-so- as after all, you are a driving instructor! and your business actually need to be like good impression of you and your business. Every time you discuss your business with this? You have your product and you want to This isn’t just a random example. It has anyone, whether it’s a paying customer, a sell it – it’s that simple. happened a number of times where an ADI colleague or a friend, you are a representative But is that all there is to it? There is a very has (unknowing of the damage that it can of your brand, or a brand ambassador. important point to make here as there is cause) posted potentially brand damaging Branding is such a powerful marketing tool another dimension to your product and that’s content on their social media and in some and it is everywhere. Take a supermarket. you – not forgetting everyone that is involved cases, they have lost customers over it. Think of the items you buy every week. Most in that product too. This is a small example of how customers likely you have a go-to brand of tea and if An ADI is well known locally as the go-to see not just a product but also a brand. It the supermarket has run out of your favourite person for driving lessons. There is a waiting is the brand that is the overall customer teabags on the shelf, you won’t be swayed list as their diary is always fully booked. They experience that distinguishes a business or by a rival brand. It just won’t do, so you go have a good pass rate and they are popular product from its rivals. elsewhere to buy them on social media. The take away here is that you are always One day as you are making your morning The ADI shares some photos on their promoting your business and your product cup of tea you find something ‘additional’ in social media of a night out recently where whether you mean to or not. If your car is sign the box of teabags that isn’t supposed to be

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p30_31_Instructor_2019_Issue03.indd 1 13/03/2019 11:33 am there and it’s not a promotional free gift. From This is particularly effective with phone increase lessons sold on weekday mornings, that moment on, you vow to never buy that calls from potential new customers who are you are aiming to ensure that bookings are brand again. making an initial enquiry about your business. increasing during these times over the next This is one example of brand power and, You don’t have long to spark their interest. month. as a consumer, you will have experiences A written version of it can be used on your Any goal that you set must be that weren’t what you expected. It is difficult website landing page too, for people asking ACHIEVABLE. A goal that is set where no to win back a customer when their entire about training. one believes it will happen in the time you perception of that product has changed. Traditional advertising methods can have set is destined for failure. A business would need an appropriate incur costs and their success can be hard If this does strike a chord with you from a response to any negative experience to measure. As any good training session previous marketing experience then always their customer has had to give them the needs to be Specific Measurable Achievable remember that success is often born from best chance of gaining back their trust. Realistic and Time-bound (SMART), and so failure. The failure itself isn’t as important as Sometimes, no matter how hard a business does your marketing plan. the valuable lessons that can be taken away tries, it cannot be undone. Make sure you have a specific approach from it. If you understand the what, how, why, As business owners, we need to be or approaches in mind, so you can track and when and where of a particular failure, then marketing all the time, wherever we are. We measure whether or not they worked. You you have the ability to turn it around and make need a good elevator pitch. This is a quick need to be able to measure the success it work, or improve upon it at least, next time. synopsis of your product and/or service and of something to justify whether you should Don’t despair as there is a silver lining with this phrase is believed to come from grabbing continue with that particular strategy. most situations and it is whether we want to someone’s attention in an elevator. The ‘fling everything at a wall and see what look for them that is the key. You should be able to present it during sticks’ approach is messy and can be costly Ensure you believe the goal is achievable a brief ride in an elevator to someone who and time consuming. How do you go about and that you have the necessary skills and doesn’t know your business. Get it right and unraveling all that? And do you honestly have tools required to be able to reach the goal. you will be able to introduce yourself to new time for it all? Driver and rider trainers are So if you believe that you can increase customers, and also career connections if generally time-poor so being as efficient as bookings for weekday mornings by 25% then you attend an event, in a compelling way. you possibly can is the key. this is realistic and achievable. Research which looks at a typical adult’s Start by being SPECIFIC. Your goal Your goal must be REALISTIC and attention span has shown it is approximately should be clear enough that you (and others created to reflect things like current economic seven seconds on average. flying your business flag) know what the conditions, time of year, and changes to Think about how you respond to new expected results are going to be. If your goal learning to drive. An example of this could enquiries asking about your products and is too fluffy round the edges, such as ‘sell be learners on motorways in 2018. There services. What you say is critical in grabbing more driving lessons’, this isn’t helpful to would be no point setting a goal for motorway their attention. If you get their attention, then anyone. tuition for provisional licence holders before you probably have around a minute to sell to However if your goal is, as an example, this time. them. ‘increase weekday morning lesson sales by Take a minute to think about any resources Your elevator pitch should include who you 25%’ (rather than evenings and weekends), needed to reach your goal – do you have the are, what you do, what qualifies you to do then you have a clearer target to aim for. right people, skills, tools, materials and money what you do and what you can do for them, So for tracking purposes you would look to to be able to get to your goal? as a few examples. increase lesson uptake at this time of day. Now think about setting a deadline for your Once you have your speech down pat, the If you have a goal without being able to goal. This part is just as important as the rest of key is then practice, practice, practice. You MEASURE the results, it would be like the SMART marketing plan as experience has need to be able to reel off your elevator pitch playing a game of tennis and not keeping proven that goals are not reached unless you to anyone and at any time. score. You cannot ever know if your goal has keep your goals TIME-BASED. If there is no been reached unless it can be measured. end game to your plan, then it is very likely to Numbers are vital for keeping track of your just continue rolling along indefinitely. progress towards your goal and defining the On the other hand, if a deadline is set too expected outcome. soon then it turns everything into a race against For the example we are working on, to time and serves as a huge distraction. Like a S MART goal that was never set in the first place, time limits that are too tight will also have a negative effect on the overall outcome of your plan. A goal of ‘increasing bookings by 25% during weekday mornings’ in one month has a time limit so it meets the need of establishing M EASURED a deadline to meet the goal. Your goal of increasing bookings by 25% during weekday mornings in one month meets all of the SMART criteria and so has an A CHIEVABLE excellent chance of being successful. R EALISTIC T IME-BASED

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p32_37_Instructor_2019_Issue03.indd 1 13/03/2019 11:38 am STORY OF THINK! CARLY BROOKFIELD LOOKS INTO THE HISTORY OF THE GOVERNMENT’S ROAD SAFETY CAMPAIGNS

S THINK! LAUNCHES The UK government has been running road IT’S LATEST campaign safety campaigns for more than 75 years. this month, in the form The Central Office of Information (COI) ran of the ‘Road Whisperer’ the government’s road safety campaigns until A talking to novice drivers, 2000, when THINK! was officially established we take a look back at over as the government’s designated road safety three quarters of a century of government campaign. road safety campaigns. Since then, THINK! has become See which ones you remember – because recognised internationally for its iconic it’s the ones we actually recall that have and ground-breaking campaigns that have clearly hit the mark. It’s also worth thinking challenged dangerous behaviour on Britain’s about what worked in those campaigns. They roads. Campaigns have evolved from may look old fashioned now – but is there encouraging the use of seatbelts to tackling something we can learn from the simplicity of excessive speed, drink and drugs, and the messaging used in other eras of campaigning use of mobiles at the wheel. In the decade that we’ve lost in some modern day road that followed the conception of THINK!, road safety campaigns? deaths in the UK reduced by 46%.

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p32_37_Instructor_2019_Issue03.indd 2 13/03/2019 11:38 am 1926 1946 The earliest record for road deaths show 4,886 The Central Office of 1940s people died that year. By Information is founded 1941 the number of road and runs all marketing With the rise of TV deaths had rocketed to and publicity campaigns ownership, Public 9,196. for the UK government, Information Films (PIFs) including road safety become a staple of campaigns. British television. 1963

You Know It Makes Sense is the first ever seatbelt campaign, 20 years before it becomes 1964 compulsory for all drivers and front seat 1967 The first ever drink drive passengers to wear one. campaign launches three Batman’s Kerb Drill is years before drink drive one of the first Public laws are introduced. Information Films for The photo montage- children, highlighting best style advert was a very practice for crossing the different approach from country’s increasingly the shock tactics that 1970 busy roads. become synonymous with later campaigns. Your Seatbelt is their Security encourages drivers to ‘clunk’ their car door and ‘click’ their “Clunk click becomes a theme seat belt. Clunk Click becomes a theme for for national road safety seatbelt national road safety 1971 seatbelt campaigns. The UK government campaigns” begins reporting annually on the number of people killed and seriously injured on the country’s 1981 roads. There are 7,699 deaths and 344,000 1977 Clunk Click Every Trip injuries reported this year. and Clunk Click Even Think before you 1980 On The Shortest Trips drink before you drive will become the tag- becomes the Christmas lines and calls to action As roads became busier, for countless future campaign slogan after Mark is one of the research shows that campaigns encouraging 1978 early campaigns urging drivers to wear a seatbelt. deaths peak over the parents to keep an eye festive season. Think once… think on young children near twice… think bike! is roads. the first campaign to Road deaths fall to 5,953 encourage motorists to — a trend that continues look out for motorcyclists for the next three when pulling out from decades. junctions. The tag-line is later simplified to THINK! Bike, THINK! Biker.

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p32_37_Instructor_2019_Issue03.indd 3 13/03/2019 11:38 am 1999

1998 The first ever BBC simulcast commercial One of the most iconic airs. It uses the start 2000 and shocking road safety of the Millennium to adverts to date, Julie was encourage drivers to THINK! is officially established as the developed to encourage think about their future 2001 younger drivers to belt and the impact that drink government’s road safety up. It marked a significant driving can have. campaign. Road deaths change in attitudes and fall to 3,409 – the lowest The beloved Hedgehog contributed to a 23% since records began. Family are back with increase in seatbelt use a new look and a over the next year. 1997 dedicated website. The latest film and song are No, Not Now was the shown on children’s TV first of a series of adverts channels and in schools. featuring the Hedgehog A campaign targets Family. Later, adverts parents to show how to included the original fit a child’s car seat. song ‘King of the Road’ 1996 and a cover of ‘Stayin’ Alive’. The success The new Kill Your Speed and popularity of the campaign encourages Hedgehog adverts would “The success and popularity of the drivers to slow down by see them stick around for showing the number of almost two decades. Hedgehog adverts would see them children killed near their homes. It uses emotive music, poetry and stick around for almost two decades” relatives’ voices. 1995 The TV ad One More, Dave causes controversy by highlighting that 1994 death is just one of the more serious personal The Elephant campaign consequences of drink educates car passengers 1992 driving. It shows a young that not wearing a seatbelt in the back can man left paralysed after This anti drink-drive kill those sitting in the being encouraged by advert shows a young front. Kill Your Speed friends to have another Denise van Outen campaign also launches. drink before driving playing a girl who has home. The advert, which been hit by a drunk 1983 ends with a now- driver. Attempts are paralysed Dave being fed being made to revive her Forget Everything is part his dinner by his mother, 1990 while the driver says he of Fancy a Jar? Forget was taken off air after didn’t mean to hit her. the Car campaign that complaints. Kathy Can’t Sleep tells We also launch our Kill warns drivers that police the story of a girl who Your Speed, Not A Child can test at the roadside can’t sleep because campaign. for alcohol using 1987 her father kills a boy in breathalysers. It is a step a car crash. The iconic away from the usual Funeral Blues is the advert will go on to play shock tactics, focusing first advert to use real for nearly a decade, instead on how new footage from a funeral supported by posters, technology can catch for a campaign. A class billboards and radio offenders. of children read at the adverts. funeral of one of their Road deaths fall to friends in this powerful 5,217. and emotional advert encouraging drivers to reduce their speed.

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p32_37_Instructor_2019_Issue03.indd 4 13/03/2019 11:38 am 2003 2006

This Backwards advert Two versions of this played as part of the striking advert are You don’t get a second created for either side of 2007 2002 chance campaign the TV watershed. It’s 30 that features an online For A Reason highlights A new THINK! drink- Driver fatigue becomes interactive crash that going just 10 mph drive advert launches a focus after research simulator. over the speed limit to emphasise the can be the difference consequences of a reveals that 10% of all Distractions, aimed at between life and death. conviction. crashes happen due to teenage pedestrians, The Department for driver tiredness. becomes the first TV Transport launches a In other campaigns, commercial to be shot crash helmet safety Think Bike, Think Biker entirely on a mobile rating scheme. ‘SHARP’ urges drivers to check phone. Recorded road – Safety Helmet for motorcyclists at every deaths fall to 3,201. junction and THINK! 2009 Assessment and Rating launches a campaign Programme – gives encouraging parents to THINK! launches the an independent rating check their child’s car 2010 first national drug drive (from 1 to 5 stars) of the seat every trip. campaign. Eyes warns protection a helmet can provide in the event of an The Live With It speeding drug drivers that their impact. campaign highlights the eyes can give them away lasting psychological if pulled over by police. effects of killing a child. Recorded road deaths Richard Didn’t Want To fall again to 2,222. Die is a graphic portrayal of the impact of not wearing a seatbelt. 2013

The award winning PR stunt Pub Loo Shocker makes drivers aware of the consequences 2014 2017 of drink driving on a THINK! celebrates 50 The Carvin family speak night out. Reactions are years of campaigning direct to camera in a captured on camera as against drink driving with powerful advert urging drinkers are suddenly a controversial Christmas drivers to put their phone confronted with a bloody 2018 advert. away while driving. The face in the mirror as they campaign launches wash their hands. THINK! relaunches its the same day that the child and teen education The number of recorded penalties double for campaign, with more road deaths continue to drivers caught using their than 50 new resources fall. 2015 phone behind the wheel: for teachers and parents. from 3 to 6 penalty The campaign is A new drug driving points and fines from fronted by children’s TV campaign launches as £100 to £200. presenter and CITV star police begin testing for Sam Homewood. drugs at the roadside. A Mate Doesn’t Let A There are now more Mate Drink Drive marks reasons than ever to be a shift in how drink paranoid. drive campaigns are communicated to young men. It uses the power of peer groups to influence decision making.

Let us know your views on what works, and what doesn’t in road safety messaging. Email [email protected]

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p32_37_Instructor_2019_Issue03.indd 6 13/03/2019 11:38 am PRACTICE makes perfect

JOHN SHERIDAN, DVSA’S DRIVER TRAINING POLICY MANAGER, OFFERS GUIDANCE FOR ADIS ON HOW TO RUN MOCK TESTS

MOCK TEST provided at an appropriate time, BENEFITS OF MOCK TESTS INCLUDE preferably when the pupil is test ■■ Exposes the pupil to the test environment A ■■ Provides an appraisal of their level of ability before the actual test ready, can have huge advantages. ■■ Interactive client-centred profiling Pupils focus on the test as opposed ■■ Enables a potential cost saving by being able to defer a booked test should to learning the skills needed to be there be specific development driving needs safe and responsible. The test is the ■■ Consolidate ‘Eco safe’ driving skills (motorway lesson before mock test) goal, hence many ADIs are put under ■■ Reduces the risk of being unsuccessful and loss of morale pressure to book the test sooner ■■ Reduces DVSA waiting times by presenting pupils who are more likely to rather than later, despite attempting to pass first time encourage more professional practice.

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p38_41_Instructor_2019_Issue03.indd 1 13/03/2019 11:40 am WHO SHOULD CONDUCT THE TEST? Those of you who are employed by the larger driving schools may want to consider peer to peer. In other words, test each other’s pupils. Consider accompanying the mock test to witness the performance first hand. Alternatively, conduct the test yourself explaining to your pupil that on the day of the actual test you would appreciate the opportunity to accompany the test. If the pupil does not appear keen, suggest listening to the debrief. This will prepare them more for some of the questions that will be asked on the day of their test by the examiner. If you as an ADI have never or rarely accompany driving tests you should make a point of doing so because:

■■ You witness the delivery of the test ■■ The legal requirements of the test ■■ The assessment and weighting of faults plus where they are marked on the DL25 (available below) ASSESSMENT DVSA has five levels of assessment, which are principally linked to risk. 1. Not worthy – no risk. 2. Worthy – assessment of appropriate risk. 3. Driving fault – worthy, low risk and would result in a driving fault. 4. Serious fault – worthy, medium risk. Serious fault. Automatic fail. 5. Dangerous fault – worthy, high risk. Dangerous fault. Automatic fail.

If the candidate displays a loss of control, resulting in a deviation from the defined outcome, you will need to assess the risk associated and apply the correct weighing of fault. Assessment is a skill and is not easy. Consider the following:

■■ What happened? ■■ Why the fault occurred? ■■ What was the risk? PRACTICE ■■ How will you debrief the fault? As recommended earlier please accompany driving tests when possible. The experience will help with your personal development. ROUTE makes perfect Design a local route that encompasses varying types of road and junctions. The emphasis should be focused on the higher speed/risk roads avoiding housing estates where possible. Consider the 20 minutes of independent driving and programming this section into your sat nav.

LEGAL REQUIREMENTS On-road time must be a minimum of 30 minutes with the test itself lasting between 38-40 minutes. Ask one ‘tell me’ question before the drive and a ‘show me’ question on the move. Visit gov.uk/government/publications/car-show-me-tell-me-vehicle-safety-questions for the questions. DT1 AND OFFICIAL TEST WORDINGS To ensure the mock test is as realistic as possible it is recommended that you study the driving test wordings in the DVSA DT1, which can be found at www.gov.uk/guidance/guidance-for-driving- examiners-carrying-out-driving-tests-dt1

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p38_41_Instructor_2019_Issue03.indd 2 13/03/2019 11:40 am WAITING ROOM PROCEDURE Prepare your pupil in advance and ask them to have their driving licence for inspection. Invite their ADI (if this is peer to peer) or ask if the ADI can listen to the debrief. Make the observer feel welcome. ON THE WAY TO CAR Pre-brief the requirements of the test and ask if the candidate/pupil has any questions. Carry out the eyesight test at approx. 20.5 metres. Further to begin with and then move forward slightly as per DT1 guidance. You can also ask the one ‘tell me’ question.

IN THE CAR Position your sat nav so that it is (a) secure and (b) that the candidate can see it clearly. While doing this make some polite conversation about what you are doing and why. Before delivering the test instructions ‘follow the road ahead……etc’ ask if the candidate has any questions and then deliver the instructions.

CONTROL There may be time when you need to assist the candidate without compromising the overall assessment of the test. A good example of this is when the candidate does not respond to a new direction from the sat nav. It serves no purpose in allowing the pupil to take you off your intended route if it can be avoided well in advance. A polite reminder may need to be given which would be assessed as ‘not worthy’.

TEST COMPLETION When you have instructed the candidate to switch off their engine you can begin to complete the overall form by tallying up the driving faults and determining the overall result.

RESULT AND DEBRIEF This is always a pleasant experience for all parties if it is a successful outcome however, if the result is a fail you need to be self-aware and empathetic in your delivery. Consider how the candidate will feel if he/she has not performed very well. After announcing the decision encourage some self-reflection as per role five National Driver Rider Trainer Standard. Were there any ‘eco safe’ faults that need further development? Provide reassurance and encourage a test (if booked) deferral if unsatisfactory. Discuss the learner’s goals and needs and agree a coping strategy. Explain the positives of the experience, for example money saved, development needs identified, learning and teach strategy agreed. And, of course, a lifetime of safe driving ahead.

40 Driving Instructor

p38_41_Instructor_2019_Issue03.indd 3 13/03/2019 11:40 am DIAMOND’S CHIEF EXAMINER KAREN BRANSGROVE GIVES HER THOUGHTS ON THE BENEFITS OF MOCKS TESTS AND CHANGING YOUR ADI HAT FOR AN EXAMINER ONE

Diamond has seen an upward trend with clients taking up training options before embarking on a Diamond advanced test. Not only does training prepare the client for what lies ahead in terms of the test and skills required on the day, but it means the client has the chance to meet with a Diamond examiner who has the knowledge and experience to carry out a real life mock test. A mock test carried out by a qualified Diamond trainer and examiner will give a client an accurate assessment in line with Diamond’s test requirements and the expectations on the actual day of the test. What is the examiner looking for? How will he/she be marking me? Will he/she talk to me or be quiet? What happens if I take the wrong turning? This experience will help equip the client with the knowledge and skills to pass the test to the best of their ability. For ‘L’ tests this is just as beneficial, and preparation is key when it comes to being ready with the appropriate skills and support needed for the test day with a DVSA examiner. A mock test has to be as close to the real thing as possible. Assessing is not the same as training and for many ADIs it is easy to slip back into ‘training mode’ when a candidate starts to struggle or wobble on a mock test. It goes without saying that risk has to be taken in to account on a mock test and at no point should the instructor or the client be compromised when it comes to safety. As with a real life test, either with Diamond or the DVSA, the examiner is trained to either verbally or physically intervene, where appropriate and necessary. Verbal or physical intervention unfortunately means a fail, however, it is a valuable learning tool and one with which a trainer can work with their client to achieve a more favourable result. So this brings me back to the benefits of conducting a mock test. Students can experience how it feels to be assessed and monitored under test conditions. If mistakes are made, instructors can coach and teach more favourable coping mechanisms or driving practices and procedures in a safe environment. An instructor stepping in too quickly on a mock test, will mean a client does not get a chance to make a mistake, a mistake they are likely to experience under pressure and when left to drive independently. A trainer needs to make it very clear to their client, that a mock test will mean you will only observe the drive, however you will step in if and when needed and necessary and when health and safety dictates. The boundaries need to be very clear. The benefits of what went well and what didn’t go so well can be discussed once a mock test has been terminated. It may be surprising to both the client and the trainer what issues need or may need addressing. Everyone is an individual when it comes to being assessed under pressure and even the most confident students can be caught off guard when they have to think for themselves.

Driving Instructor 41

p38_41_Instructor_2019_Issue03.indd 4 13/03/2019 11:40 am TRAINING FEATURE

The coach approach

JAMES WHALEN DISCUSSES THE APPLIED COACH APPROACH COURSE, WHICH SHOWS HOW COACHING PRINCIPLES CAN BE USED IN TRAINING WITH PUPILS

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p42_45_Instructor_2019_Issue03.indd 1 13/03/2019 11:42 am DRIVING.ORG/TRAINING

ETWEEN DECEMBER overall number of positive comments in practice and theory and of different parts of 2016 and August 2017, the response to this question was 295 with the theory). Applied Coach Approach two most frequently mentioned categories Elements 4.4.5. (Was the teaching course was delivered at 12 being that the course was informative (93) style suited to the pupil’s learning style B locations around England and that it was a good course (62). and current ability?) and 4.4.6. (Was the and Scotland. The course Due to the success of this course, and at pupil encouraged to analyse problems and generated a lot of positive feedback from the the request of members, it has been decided take responsibility for their learning?) of 324 people who attended. to run the course again. Table 1 shows the the Standards Check are the two which Feedback sheets were coded and how dates and locations. This article will outline are most obviously linked to coaching but attendees replied is displayed visually in the rationale behind the course and provide many of the others will result in a better figures 1 to 3. In response to the question some background to one of the topics assessment if coaching skills are used (for “What have you gained from this course?” covered – learning preferences. example, 4.5.2. End of the session – was there were nine categories with the two most the pupil encouraged to reflect on their own frequent comments being ‘Information about Coaching and the National Standard performance?). coaching’ (164) and ‘Ideas to apply Unit 6.3.3. of the DVSA’s National Applied Coach Approach has been written on lessons’ (152). Standard for Driver and Rider Training is with both the National Standard for Driver When replying to the question “Where entitled Coach and has nine performance and Rider Training and the SC1 in mind. will your professional development go next, standards (including transfer the balance of Throughout the day attendees can see how as a result of this course?” there were nine responsibility for their learning process to the the course is linked to these two important categories with the most frequent ones being learner as soon as they are ready to take it) documents by referring to the bottom ‘Application in lessons’ (121) and ‘Improve along with six knowledge and understanding right-hand corner of the notes’ sections in techniques’ (83). requirements (such as how to use a range their workbooks and the itemised elements The final question on the feedback sheet of learner-centred techniques to encourage handout from the SC1 (as shown in figure 4 was entitled “General comments” and the the learner to join-up their understanding of on the next page).

KEY Information about coaching Ideas to apply on lessons Attitudes Confirmation Figure 1: What have you Confidence/motivation gained from this course? Standards check Networking Learning Styles CCL

KEY Applications in lessons Improve techniques Figure 2: Where will your Courses/training professional development go next, Research coaching Part 3/Standards Check as a result of this course? PDI Training Risk management Advanced driving Further development

Driving Instructor 43

p42_45_Instructor_2019_Issue03.indd 2 13/03/2019 11:42 am TRAINING FEATURE

KEY Informative Quality Presenter Enjoyable Lesson videos Figure 3: General comments Organisation Thought provoking Value Helped confi dence

Figure 4 shows how the topics are linked (such as GROW), scaling, and teaching on from David Kolb, who proposed four to the National Standards for Driver and Rider styles. The second session looks at the learning preferences (diverging, assimilating, Trainers and the SC1. In this case there are characteristics a good coach has and some converging and accommodating) that two sections of the National Standards, of the techniques they use (eg, different types was based on a four-stage learning cycle 6.3.1. (create a climate that promotes of questions or approaches to coaching (concrete experience, refl ective observation, learning) and 6.3.2. (explain and demonstrate (such as the solution approach)). abstract conceptualisation, and active skills and techniques). The third session of the day considers experimentation), Peter Honey and Alan After the slash the link to the SC1 is how people differ and the impact this has on Mumford suggested the following four types shown, in this case 3.1. (Was the teaching coaching them as well as the importance of of learners: activists, refl ectors, theorists, and style suited to the pupil’s learning style and assessment so that a client knows how they pragmatists. A brief explanation of these four current ability?). This demonstration of how are progressing. terms is provided below: the workbook is structured demonstrates The fi nal session of the day gives an 1. Activists: ‘here and now’, gregarious, the ethos behind the title of the course as it overview of how to structure a client-centred seek challenge and immediate shows how coaching is applied to working lesson and gives practical examples. To give experience, open-minded, bored with with clients in the car (for this section of the a taste of the information presented during implementation. They have a receptive course this was shown in the video this notes’ the course, the next few paragraphs outline way to deal with learning, including box refers to), the National Standards and the learning preferences and how knowledge of themselves completely and without Standards Check. these can be applied during in-car sessions. inclination in new encounters. The learning activities can be brainstorming, Course elements Learning styles and preferences problem solving, group discussion, The course starts with a recap and Many people are familiar with the three puzzles, competitions, role-play etc. extension of the Coach Approach course well-known learning styles (visual, aural 2. Refl ectors: ‘stand back’, gather data, (an introductory coaching course run during and kinaesthetic) but the impact of learning ponder and analyse, delay reaching 2015 and 2016). This part of the day preferences hasn’t received as much conclusions, listen before speaking, includes topics such as coaching models exposure in driver training. Following thoughtful. These individuals learn by watching and contemplating what happened. They may abstain from jumping in and prefer to watch from the Location Date side-lines. They want to remain back and see encounters from various alternate Crawley 9 May 2019 points of view, gathering information and using the opportunity to work towards Cambridge 28 May 2019 a suitable conclusion. They like paired Reading 18 June 2019 discussions, self-analysis questionnaires, personality questionnaires, time out, Cardiff 9 July 2019 observing activities, feedback from Shefﬁ eld 24 September 2019 others. coaching, interviews etc. 3. Theorists: think things through in logical Edinburgh 8 October 2019 steps, assimilate disparate facts into coherent theories, rationally objective, Birmingham 17 October 2019 reject subjectivity and fl ippancy. They like

44 Driving Instructor

p42_45_Instructor_2019_Issue03.indd 3 13/03/2019 11:42 am DRIVING.ORG/TRAINING

Figure 4: Notes for teaching styles video

6.3.1.,6.3.2./3.1

to comprehend the hypothesis behind How would you like to learn? to do while turning right at a roundabout the activities. They require models, ideas When about to introduce a new topic, or or how they would spot a driver coming and truths with a specific end goal to discuss an aspect of the client’s driving, a around the junction without a signal) followed participate in the learning procedure. good tactic is to ask how they would like to by negotiating roundabouts to apply the Like to break down and integrate, address the issue. Often a trainer’s opinion solutions would be a suitable approach. drawing new data into a methodical and of what their client will choose is correct, but To summarise, the popular Applied Coach consistent ‘hypothesis’. Their choice if an assumption is incorrect and a particular Approach course shows how coaching of learning activities includes models, approach is engaged without coming to principles can be used in training with pupils statistics, stories, quotes, background a mutual decision the learning will be less using video analysis. information, applying concepts effective as a result (this would be assessed Fifteen videos are featured throughout theoretically etc. under the first two items of the Teaching and the day giving clear examples of coaching 4. Pragmatists: seek and try out new ideas, Learning Strategies section of the SC1). techniques being used on lessons. Through practical, down-to-earth, enjoy problem Taking roundabouts as an example topic, discussions about the videos and use of a solving and decision-making quickly, the following suggestions will help cater to a course workbook delegates leave the course bored with very long discussions. These person’s learning preference. armed with practical examples of coaching individuals have the capacity to perceive For an activist, the use of experiential ideas relevant to them to use while training. how to put the learning into practice in learning where they have a go with the trainer The course shows how these principles their present reality. Conceptual ideas giving the appropriate amount of instruction are linked to both the DVSA’s National and recreations are of constrained to ensure routines are followed properly and Standards for Driver and Rider Trainers and utility unless they can see an approach the car is kept safe would be a good training the Standards Check to ensure that trainers to put the concepts practically in their approach. and their pupils benefit from the interactive lives. Experimenting with new ideas, A person with a reflector learning learning experience that coaching delivers. speculations and methods to check preference would be quite the opposite with whether they work is their mode of a good tactic being to park near a roundabout action. They learn better through taking and discussing what they are seeing other time to think about how to apply learning people doing. in reality, case studies, problem solving When coaching a theorist using diagrams and discussion. and routines such as MSPSL or LADA would Visit driving.org/product/ In a similar manner to learning styles, be a good way of giving them a structured, applied-coach-approach people are not likely to have only one step by step approach to learning the new preferred learning preference and will often information. for more information. choose the one that matches best with what For a pragmatist a quick discussion where they are trying to learn. they problem solve a scenario (eg, what

Driving Instructor 45

p42_45_Instructor_2019_Issue03.indd 4 13/03/2019 11:42 am EDITORIAL / FBTC ACCOUNTANCY SERVICES

AKING TAX DIGITAL (MTD) is a government initiative which aims to improve the tax system and ensure that Making tax the right amount of tax is paid by those M that should be paying it. HMRC has stated it wants to be “the most digitally advanced tax administration in the world”. digital / In summary, the new MTD laws will mean: ■■ Digital record keeping ■■ Quarterly submissions to HMRC ■■ New penalty system MAKING TAX DIGITAL IS A HOT MTD is due to be introduced in April 2019 for those that TOPIC. YOU WILL HAVE HEARD IT are VAT registered (current VAT threshold £85,000) and April 2020 for those that are non-VAT registered. This will MENTIONED ON THE RADIO, SEEN mean that all self-employed driving instructors will have THE TV ADVERTS AND SCROLLED to comply. From April 2019 and for the next 24 months it will be a massive learning curve for all accountants, tax PAST POSTS ON SOCIAL MEDIA. professionals and of course, business owners. This is the biggest change in the tax industry since the introduction of WHAT DOES IT MEAN? self assessment in 1994.

46 Driving Instructor

p46_47_Instructor_2019_Issue03.indd 1 13/03/2019 11:47 am FBTC ACCOUNTANCY SERVICES / EDITORIAL

FBTC wants to help driving instructors those digital records and submit them to FBTC NEW PENALTY SYSTEM / understand the changes that are coming and with little more than the click of a button. The current penalty system is straightforward; how it will impact businesses. We have all a late submission means you are hit with a heard the famous saying from Benjamin Franklin QUARTERLY SUBMISSIONS TO HMRC / £100 fine. There is then interest charged on ‘By failing to prepare, you are preparing to fail’. Taxpayers currently have 10 months, from tax paid late and eventually daily penalties. This could not be more fitting for this topic. The the end of tax year, to file their tax return and MTD will bring a new penalty system with it, paragraphs below outline the key points you pay any liability. Still, so many leave it until the you could be penalised for not keeping digital need to be aware off and what you should be last day. This is evident from HMRC statistics records, not submitting quarterly returns on thinking about over the coming months. which show 735,258 taxpayers filed their time and if you don’t pay tax on time. HMRC returns on the 31st January 2019. may decide to provide a grace period while DIGITAL RECORD KEEPING / With the introduction of Making Tax Digital, everyone gets used to the new system but that To comply with MTD requirements everyone HMRC will expect quarterly submissions of is not a certainty. Time will tell. will have to keep digital records. A paper diary business transactions during each year. In detailing all your transactions, for example, addition to the four submissions there will WHAT’S NEXT? / will no longer suffice. FBTC will be offering likely be a further submission required, to In this short piece we have tried to cover what MTD compliant software to all of its clients. It confirm any additional income and/or amend you need to know and what you need to start will be an easy-to-use online system that will any transactions. thinking about. The MTD structure isn’t set in allow digital uploads of receipts and simple If we take a step back for a moment and stone and following the introduction of the VAT classification of income and expenditure. think about April 2020, the new tax year arrives scheme this year, changes could be made for Alan Gott, FBTC Manager, explains: “It and you can now complete your 2019/2020 April 2020. The best advice we can offer is is vitally important to keep your business tax return. However, your first quarterly keep ahead of the changes and stay informed. records for six years. This ensures that you can submission to HMRC in line with MTD will be Join FBTC’s mailing list now to receive produce the required evidence if HMRC ever due by the end of June 2020. There will be an Making Tax Digital updates and information via requests it. The time period for keeping digital overlap in the first year, so you will effectively email. Visit www.fbtc.co.uk and complete the records will remain the same”. be doing two years tax returns in one year. A enquiry form on the right of the page. FBTC’s new software will allow you to keep clear reason why preparation is paramount! Let’s make tax digital together.

About FBTC Accountancy Services /

FBTC supports over 2,000 driving instructors from across the UK, offering peace of mind and a value for money service which includes:

■■ Compilation of annual accounts and tax return ■■ Liaising with HMRC ■■ Professional references – mortgages, rental and proof of earnings ■■ Tax advice and support ■■ HMRC investigation support ■■ Online cashbook system ■■ Compliance with HMRC ■■ Referral Scheme

Driving Instructor 47

p46_47_Instructor_2019_Issue03.indd 2 13/03/2019 11:47 am driving MONTH 50 IN NEWS Speed on green cameras trialled, self-parking systems NISSAN MICRA N-SPORT shunned, drivers in support of long-range police cameras and more. The new warm hatch has arrived as part of a series of updates to DIAMOND the Micra range. 53 COMMENT 56 Chloe Denny looks into the government’s consultation on more stringent checks for taxi drivers. PERMIT TO 54 TRAVEL Auto Express explains when you need to apply for an international driving permit to drive abroad.

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Driving Instructor 49 ‘SPEED ON GREEN’ CAMERAS MONTH TRIALLED IN MERSEYSIDE Police are trialling a new type of speed camera, which detects speeding IN NEWS offences as well as catching drivers jumping red lights. ‘Speed on green’ cameras are part of a scheme aiming to reduce vehicle speeds and cut the number of collisions at junctions. The cameras primarily act to catch drivers jumping red lights, but will also record the speed of vehicles breaking the limit, regardless of the colour of the traffic light signal. The system is being trialled in Merseyside by the Merseyside Road Safety Partnership (MRSP) and Merseyside Police. Jane Kennedy, Merseyside’s Police Commissioner, said: “Far too many people lose their lives or suffer serious injury on our roads. We know that speed is a major factor in many of those collisions and that’s why we are looking for ways to encourage drivers to slow down. “I hope that by implementing ‘speed on green’ cameras, more drivers will pay closer attention to their speed, make sure they are sticking to the limits and driving responsibly.” Paul Mountford, Merseyside Police Lead for Road Safety added: “Drivers should remember that an amber light means ‘stop’ if safe to do so and we would warn drivers of the consequences of speeding at junctions, for example to ‘beat’ a red traffic light signal. Speeding carries a penalty of £100 and three penalty points.”

LIFE-SAVING SAFETY TECH TO BE MANDATORY ON ALL NEW CARS BY 2022 The European Transport Safety Council (ETSC) will impose a range of new safety features for all new cars, including mandatory speed limiters and data loggers, following approval by a group of key MEPs. The Intelligent Speed Assistance (ISA) systems will use GPS or traffic sign recognition cameras to detect local speed limits and limit a vehicle’s speed to within that. Initially, it is likely to be a feature that can easily be turned off, with a view to becoming a more permanent system. Drivers are able to override the system, but the ETSC recommends that if a driver remains over the speed limit for several seconds, audio and visual warnings will activate. The ETSC says that mandatory speed limiters could reduce traffic collisions by 30% and save 25,000 lives within 15 years of being introduced. Other new safety measures that have been proposed include data loggers, lane-keep assist, autonomous emergency braking, driver drowsiness warning systems and hardware that allows an alcohol interlock (a device that makes the driver pass a breath test before starting the vehicle) to be fitted at a later date. Under the proposal, all new cars sold from 2022 will be required to have the safety features in place. The new rules will be applied to cars sold in the EU. The Vehicle Certification Agency, which approves cars for use in the UK, has said it plans to implement similar rules post-Brexit.

SELF-PARKING SYSTEMS SHUNNED British motorists are shunning self-driving systems on cars because they believe that they can do a better job themselves. Most owners say that they never use features such as partially-automated parking, either because they don’t understand them or they can manoeuvre more quickly and accurately on their own. The survey by BuyaCar.co.uk has discovered that around two thirds of drivers have only tried out their car’s ‘park assist’ feature a handful of times, before deciding it’s too slow. More than 500 motorists were asked why they do – or don’t – use their car’s self-parking feature and the results revealed a clear majority view that humans can park faster than machines. Not all drivers are so confident in their abilities, though; with 29% saying they use it regularly. Austin Collins, managing director of BuyaCar.co.uk, said: “Our findings suggest that there is a strong culture among motorists of ‘driver knows best’ and that even a tried and tested automated system that works perfectly isn’t considered good enough to rely on regularly. “With problems like tailgating and aggressive driving in general being so common, we know that many drivers are impatient and our research shows that the need for speed even applies to parking. “It seems a safe bet that when driverless cars are first introduced many motorists will override the automated systems as often as they can.”

p50_51_Instructor_2019_Issue03.indd 1 13/03/2019 11:49 am ALMOST HALF OF BRITS SCEPTICAL OF DRIVERLESS CARS Almost half of Brits think the introduction of driverless cars on UK roads would be a bad idea, according to a new study. A survey of 2,000 UK adults by consumer website MoneySuperMarket found that 48% were unhappy about the idea of autonomous vehicles on the roads. The reasons given included fear of not being in control of their own vehicle, lack of trust in the technology and don’t think the cars would be safe. More than a third said they didn’t want driverless cars because they didn’t want to stop driving, while 10% said they were worried about how the government would use the data collected from driverless and connected vehicles. Tom Flack, editor-in-chief at MoneySuperMarket, said: “Although the goal with driverless cars is to create safer roads and stress-free driving, it’s understandable that people are sceptical as full control over their vehicle will be lost. “There will no doubt be a transitional period where people get used to the new technology on offer but ultimately, we expect it to be a force for good, reducing accidents and bringing down the cost of motoring, including insurance. The ethical debate about who’s responsible in the event of an accident rumbles on and will need to be answered before autonomous vehicles hit the road.”

DRIVERS IN SUPPORT OF LONG-RANGE POLICE CAMERAS Most drivers are in favour of new, long-range cameras being used to catch motorists who break the law. Gloucestershire Police trialled the cameras, which can spot drivers breaking the law from up to a kilometre away, across 35 sites last November, spotting 1,325 offences in total. 1,293 of these were speeding offences; the highest speed recorded was 126mph. A total of 32 other offences were spotted, including tailgating, using a mobile phone behind the wheel, failure to wear a seatbelt and not displaying a legal registration plate. In addition to catching motoring offences, police were able to help 10 drivers who had broken down and another 10 who needed assistance for other reasons. Following the trial, the RAC ran a survey of over 2,000 drivers and found that the majority (59%) of drivers surveyed were in favour of the long-range camera, although the top priority wasn’t catching speeders, but to see more users of mobile phones behind the wheel be punished for the offence. Of the 28% who were against the cameras, 68% believed that catching drivers from a distance had no deterrent value, unlike speed cameras and visible speed vans. 44% felt the use of long-distance cameras was unfair as drivers wouldn’t be able to see them in advance, while 35% were concerned over privacy and 13% just didn’t want to be caught speeding.

THE 10-MINUTE PEAK FOR CAR ACCIDENTS DURING EVENING RUSH HOUR

Winter car prangs, bumps and scrapes peak in the 10 minutes between 17:00 and 17:10, according to new research from AX. Almost one in six prangs during the evening peak occur in the 10-minute period starting at 5pm, making it the most error-prone time for drivers, whereas taking to the road just 10 minutes later could half the risk of being involved in an accident. The winter period of November to March sees accident rates spike by 7.45% compared with the summer months. The analysis of over 57,000 vehicle accidents shows that the evening commute between 16:00 and 18:00 accounts for nearly a fifth of incidents on any given day. With 34% of accidents involving one car hitting the rear of another, AX is warning motorists ahead of the traditionally wet March to leave a sensible gap to the car in front. The second-most popular time for road accidents was the school-run period between 14:00 and 16:00. Within the two-hour period, the majority of crashes took place in the 10 minutes between 15:00 and 15:10 – around the time most parents are rushing to pick their children up from school.

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p52_53_Instructor_2019_Issue03.indd 1 13/03/2019 11:50 am DIAMOND COMMENT

CHLOE DENNY THE GOVERNMENT IS CONSIDERING MORE STRINGENT CHECKS FOR TAXI DRIVERS

AXI AND PRIVATE HIRE DRIVERS fitted with an encrypted system so that footage could could have to pass enhanced criminal only be accessed if a crime is reported. record checks before being granted ABOUT THE In Scotland, private hire vehicles can already only pick T a licence under government plans to WRITER up fares within the local authority area that has granted protect vulnerable passengers. them their taxi-operating licence. Recommend a The Department for Transport (DfT) Chloe assists Karen in The power to regulate taxi drivers is devolved to the We want more has launched a consultation on new the day-to-day running Scottish Government, Welsh Government and Northern licensing guidelines for councils. of Diamond, dealing with Irish Assembly. Therefore, the proposed guidelines would driver and rider Current guidelines allow councils to set their own all examiner enquiries, only apply to England, but would also be applied in driver standards, including whether to make background administration and is Wales until the devolved Welsh Government sets its own friend to the DIA trainers to checks. Councils are ‘encouraged’ to check criminal statutory guidelines. first point of call on the records and take a ‘strong stance’ on offences, such as phones. In Northern Ireland, applicants must already provide an benefit from: sexual assault or rape. enhanced criminal record check. The decision to grant According to the DfT, in 2017 85% of local authorities or refuse a licence to those with previous convictions is in England required potential taxi or private hire drivers to made following rehabilitation legislation as a guide. undergo a Disclosure and Barring Service (DBS) check Rotherham MP Sarah Champion has long raised Ä £25 million of Public for a criminal record and check if they are on any list concerns over loopholes in licensing after evidence Liability, and Professional prohibiting them from working with children or vulnerable emerged of taxis being used to transport children for Do you know someone who could Indemnity insurance adults. sexual exploitation in the South Yorkshire town. 15% of councils required a criminal record check, but Champion welcomed the introduction of national benefit from being a DIA member? Ä Income protection no check on if they could work with vulnerable people. standards, saying: “I hope that the government will look insurance* Just 4% required CCTV to be fitted in vehicles. at the example of Rotherham in drawing up new minimum The proposed measures will mean every council in standards. England would have to ensure drivers have an enhanced “Catastrophic mistakes were made in Rotherham, Ä Legal advice for Share your DIA membership number with a friend criminal record and background check before they can but the council has learned from them and licensing professional and personal* operate. conditions are now amongst the most stringent in the and when they join us you can receive situations The consultation will run until April 22. Government country. This should be taken as a baseline. If national plans also include introducing national minimum standards aren’t robust, we risk a race to the bottom.” Ä £30 for every successful Plus referral Ä Professional support, standards for drivers, establishing a national licensing In June last year a judge granted minicab app Uber a database to prevent applicants applying to different short-term operating licence in London after its permit Ä £20 for every successful Standard referral guidance, training and councils after being refused in the first instance was initially not renewed over safety concerns. development elsewhere, and looking at restricting drivers from John Worboys became known as the “black cab rapist” Ä Your friend saves £15 with a joining fee exemption operating hundreds of miles away from where they are after attacking women in his hackney carriage. He was Ä Representation on industry licensed. jailed indefinitely in 2009 after being convicted of 19 issues at national and local Nusrat Ghani, taxis minister, said: “While the vast offences relating to 12 victims. level majority of drivers are safe and act responsibly, we have Anything that improves driving and safety standards Find out more: seen too many cases where taxi and minicab drivers have is always to be applauded. Safeguarding is such an used their job to prey on vulnerable people, women and important topic across all industries, so it’s good to see driving.org/recommend | 020 8686 8010 | [email protected] Ä A huge range of discounts children. that government is doing its part to help keep vulnerable for your business andÄÄÄÄÄÄÄ “These rules would make sure that drivers are fit to passengers safe. leisure time carry passengers, keeping people safe while stopping those with bad intentions from getting behind the wheel Contact Chloe on Tweet your thoughts of a taxi or minicab.” Email [email protected] @diamondadvanced DfT is also considering whether taxis and private hire Telephone 020 8253 0120 vehicles should be fitted with CCTV. Cameras would be #diamond *Income protection, life cover and legal advice for non-professional situations are exclusive to DIA Plus membership. Terms and conditions apply. For full terms and conditions, go to driving.org/termsandconditions Driving Instructor 53

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Permit to travel

DRIVING ABROAD? CHECK OUT THE RULES TO SEE IF YOU NEED TO APPLY FOR AN INTERNATIONAL DRIVING PERMIT

F YOU’RE DRIVING apply for an International Driving Permit when abroad, it’s often the case driving in France or in any other EU country, that being the proud owner though it is recommended in certain countries of a full UK driving licence including Italy and Portugal. I covers you from a purely For those drivers heading beyond the EU legal point of view. However borders, it’s vital that you check whether an even in those countries where that does hold IDP is needed, as driving abroad without a true, a UK licence printed in English is not valid licence is not only illegal, but could have going to be much help when you’re explaining implications for insurance. to an irate traffic cop that you didn’t notice the speed limit, or misunderstood a no-entry sign. What is an International Driving Permit? That’s where the International Driving Don’t worry, you won’t be expected to take Permit (IDP) comes in. It’s issued by the another driving test, as the IDP is essentially authorities here in the UK, but printed in a translated copy of your UK-issued driving multiple languages to ensure that anyone who licence. It means foreign officials are able to needs to see your driving licence abroad is quickly check your credentials without delay. able to understand it. This may be police or Do remember to keep your driving licence with enforcement officers, but hopefully it’s much you at all times too, as the IDP is not valid on more likely to be an agent at a car hire desk. its own. Some countries do make it a legal It’s always best to check with the relevant requirement to carry an International Driving tourist offices or embassies to get the exact Permit, so in those cases it becomes a sort of details of what you need to do, but to make de facto international driving licence as you things simple for you here’s a list of all the can be in trouble if you drive without it. countries that require an International Driving In other countries carrying your IDP is Permit, or IDP. If you’re hiring a car, you should voluntary, but it’s definitely worth having up check with the firm you are using to see if they your sleeve for the reasons mentioned above. require a permit. In particular, it’s occasionally the case that foreign car rental firms will refuse a hirer who Where do you need an International can’t show an IDP, even if it’s not actually a Driving Permit? legal requirement to have one. It’s recommended to get an International This online guide will help you determine Driving Permit if you intend to drive when whether an IDP is necessary on your foreign visiting the countries listed in the table on the travels, and will also steer you in the right next page. IDPs are compulsory in countries direction when it’s time to apply. highlighted in bold, they are recommended At the moment (and pre-Brexit!), there’s no everywhere else. Note that for Brazil, Iraq and legal requirement for UK licenced drivers to Somalia a different type of IDP is required.

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p54_55_Instructor_2019_Issue03.indd 1 13/03/2019 11:51 am Afghanistan Dominican Republic Laos Rwanda Algeria Egypt Lebanon Sabah (Malaysia) Angola El Salvador Lesotho Sao Tome and Principe Argentina Equatorial Guinea Liberia Saudi Arabia Armenia Eritrea Libya Senegal Australia Ethiopia Macau Serbia Bahamas Gabon Macedonia Seychelles Bahrain Gambia Madagascar Sierra Leone Bangladesh Georgia Malawi Singapore Belarus Ghana Malaysia South Africa Belize Guadeloupe Mali Spain Benin Guam Mauritania Sri Lanka Bhutan Guatemala Mauritius St. Lucia Bolivia Guinea Bissau Mexico St. Vincent Bosnia Guinea Republic Montenegro Sudan Botswana Guyana Mozambique Surinam Brunei Haiti Myanmar Swaziland Bulgaria Honduras Namibia Syria Burkina Faso Hong Kong Nepal Taiwan Cameroon Hungary New Caledonia Tanzania Canada Iceland Nicaragua Thailand Cape Verde India Niger Togo Central African Republic Indonesia Nigeria Trinidad & Tobago Chad Iran Oman Tunisia Chile Israel Pakistan Turkey Colombia Italy Panama Uganda Comoros Japan Papua New Guinea Ukraine Congo (DRo) Jordan Paraguay United Arab Emirates Congo (Ro) Kazakhstan Philippines USA Cote d’Ivoire (Ivory Coast) Kenya Portugal Yemen Czech Republic Kiribati Qatar Zambia Djibouti Korea (South) Reunion Zimbabwe Dominica Kuwait Russian Federation International driving permits are compulsory for those countries in bold, and recommended in the other countries listed

How to get an International Driving IDP. One is governed by the 1949 Geneva travelling in any other EU country. Permit Convention on Road Traffic, while the other is The DfT says the “version of the IDP you To get hold of an IDP, you need to be a covered by the 1968 Geneva Convention on would require depends on which EU country resident of Great Britain or Northern Ireland, Road Traffic. you are visiting”, and that drivers “may be be over 18 and have passed your driving test. After the UK leaves the EU, 1949 IDPs will turned away at the border or face other It costs £5.50 and you can apply for one from only be valid in Cyprus, Ireland, Malta and enforcement action, for example fines, if you the Post Office. If you’re still unsure about the Spain, and 1968 IDPs must be purchased for don’t have the correct IDP”. requirements for the country you wish to visit, these organisations should be able to give you some more personalised help, too. Will I need an International Driving “You won’t be expected to take another driving test, Permit after Brexit? The Department for Transport (DfT) has advised that should the UK leave the EU as the IDP is essentially a translated copy of without a deal on 29 March, British motorists who wish to drive in Europe will be required to purchase an IDP. your UK-issued driving licence” Technically, there are two different types of

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p54_55_Instructor_2019_Issue03.indd 2 13/03/2019 11:51 am driving

Safe choice kicks it up a gear

THE NEW NISSAN MICRA N-SPORT WARM HATCH HAS ARRIVED AS PART OF A SERIES OF UPDATES TO THE MICRA RANGE. WE TRY IT OUT

retty much every big player in gone, and a new 1.0-litre turbocharged This engine is a real improvement on what the supermini segment now triple developed for use across the entire was offered up before, both in 99bhp and offers a mild but sporty take Renault-Nissan-Mitsubishi alliance takes its 115bhp states of tune. The extra power P on its wares, and Nissan is the place. It gets 99bhp in its most basic guise, means that the Micra finally has the grunt latest brand to enter the fray. but there’s also a 115bhp version of the new to take on TSI-engined versions of the Step forward the new Nissan Micra motor, which we’re trying here for the first Polo, Skoda Fabia and SEAT Ibiza, plus the N-Sport, a car designed to give the small time. benchmark EcoBoost set-up found in the car’s safe image a bit of a rebellious streak; Cars fitted with this engine also get Fiesta. a new model intended to showcase some sharper steering and revised suspension for The Micra’s flagship engine serves up much needed updates for the rest of the the updated Micra, which Nissan claims takes a maximum 200Nm torque on overboost. Micra range. the N-Sport into ‘warm hatch’ territory. That means it’s good for 0-62mph in 9.9 It slots in above the mid-grade Acenta Take that with a pinch of salt, however. seconds and a top speed of 121mph, which version, boasting an similar selection of Rivals like the Volkswagen Polo and Ford coincidentally are the exact same numbers standard equipment – save for the addition of Fiesta have been pushing out this kind of quoted by the 123bhp Fiesta. a reversing camera, rear parking sensors and power for years, while many offer proper hot In truth, the Nissan doesn’t deliver these folding, heated door mirrors. Sporty touches hatchbacks with almost twice that figure. The figures in the same sharp manner as the Ford. include black 17-inch alloy wheels, black smoking gun is that you don’t have to opt for The Micra could be more responsive, a bit exterior detailing, a chrome exhaust tip, plus the N-Sport model to get this higher-power less wheezy as you push on, and the new Alcantara on the dashboard and seats. unit; it’s available in the cheaper Acenta six-speed manual gearbox could feel a Elsewhere, the boosty, blowy 0.9-litre or technology-laden range-topping Tekna bit tighter. But it’s an engine that puts the Renault-sourced three-cylinder engine is models, too. revised supermini very much on the same

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p56_57_Instructor_2019_Issue03.indd 1 13/03/2019 11:58 am page as the strongly favoured Fiesta. The 10mm lower and stiffer suspension and steering upgrades included on the 115bhp car are another tick in the box. The Micra can’t quite match the Fiesta for fun, and the Polo is more cosseting around town. But in this spec, the Micra finds a safe spot

“It’s good for 0-62mph in 9.9 seconds and a top speed of 121mph”

somewhere in between. The steering remains a little slack, but underneath there’s definitely an extra shade of composure on twistier roads. It’s impressively refined at motorway cruising speeds, too. Fuel economy is quoted at 47.9mpg under WLTP rules, and while we’re still waiting for rivals to be updated to the new, more stringent standard, we suspect that to be a competitive figure. Elsewhere, the Micra gets a new infotainment unit as part of this early-life update. It’s still not the sharpest system Inside, the Micra remains a fairly in the business, but a welcome upgrade proportioned thing, though headroom is Stats nonetheless. The seven-inch unit mounted clipped a little by the low roofline. A 300-litre in the middle of the dashboard is slightly boot is strong though, and eclipses most more responsive than before, and the search rivals – even beating the latest Mazda 3, Six-speed manual, function has been streamlined. There’s a which sits in the class above. front-wheel-drive new dedicated smartphone app, and voice As for the cost, the N-Sport’s £19,005 recognition appears, too. Apple CarPlay and list price offers up no real incentive over the 1.0-litre 3cyl turbo petrol Android Auto are standard on all but the base similarly powered Volkswagen Polo R-Line, Visia grade car. while a Fiesta ST-Line EcoBoost 125 is ever so slightly less. Furthermore, like most £19,005 mid-spec sporting superminis, it strays dangerously close to the starting price of full-fat hot hatchbacks like the Fiesta ST. Three To sweeten the deal, Nissan is offering 0% interest on monthly PCP deals, however. £145 Given that the chassis tweaks are linked to the 115bhp engine and not the trim, you could save more money and still bag the best 47.9mpg driving Micra by opting for this setup in better value Acenta trim. It’s £1,700 less, but you’ll 133g/km have to forego the sporty styling touches.

Verdict The Nissan Micra has upped its game in the face of fresh competition. The new 1.0-litre motor is key to this, replacing the sluggish and unspectacular old engine by delivering a much-needed shot in the arm. The chassis updates on this 115bhp version is the cherry on top; it’s a much better car to drive than before. But, be in no doubt, the racy looking N-Sport model is not quite the warm hatch the marketers want you to believe.

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p56_57_Instructor_2019_Issue03.indd 2 13/03/2019 11:58 am driving

Crossover to a tougher Focus

WE DRIVE THE FORD FOCUS ACTIVE IN THE UK TO SEE WHETHER OR NOT THIS IS A CROSSOVER THAT ACTUALLY MAKES SENSE

as the car industry got the transformation based on what is essentially control, a 4.2-inch driver information display crossover craze back to front? a mid-range Zetec model. A choice of two embedded in the instrument panel, and We’ve been subject to an petrol and two diesel engines are presented, keyless start. An Active X model loaded with H armada of chunky compact while the Active setup is also available on the almost every optional extra is also offered. SUVs that are markedly Focus Estate. Adding off-road appeal to regular family different in design and execution to more Standard equipment highlights taken from members is not something new in the car humble hatchback siblings their makers no the Zetec include cruise control with a speed industry – think Skoda with its Scout cars, longer seem interested in selling you. Ford, limiter function, lane keep assist, automatic Audi with its Allroads and, of course, the however, has trodden a less-beaten path of headlights, and an eight-inch touchscreen numerous Cross Country Volvos we’ve seen late. infotainment system. As well as a mock-off- through the years. That leads us to this: the new Ford Focus road makeover, the Active builds on mid- However, given the Focus’s place as an Active. It’s the latest Ford hatchback to spec Zetec trim by adding navigation, voice extremely common sight on UK roads (it’s the gain the rugged, Active trappings and trims, joining the pumped-up Active versions of the Ka+ and Fiesta. Key to this are tougher-looking front and rear bumpers, protective black plastic “Not only is this a decent car to hustle cross-country, it’s cladding lining the arches and sills, a set of roof rails, and a raised ride height courtesy of revised suspension and larger tyres. Some also a superbly comfortable one for long-distance Active bespoke trim elements and finishes appear in the cabin, too. motorway slogs” The new Active trim adds an SUV spin to Ford’s popular family car, with the visual

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p58_59_Instructor_2019_Issue03.indd 1 13/03/2019 12:00 pm second best-selling car in Britain behind the To give it its dues, the 1.0-litre EcoBoost tailoring the traction control for slippery and Fiesta, and 21,000 new-generation models is a supremely refined three-cylinder unit, soft, soggy surfaces. Dirt trails shouldn’t be have already been registered since launch in being very quiet not only at a cruise, but also an issue, but it likely won’t venture as far off September), the Active could be a take on through the gears during hard acceleration. the beaten track as a compact SUV equipped the genre with serious mainstream appeal. The Focus Active drives almost exactly the with a proper all-wheel drive system might. The entry-level 123bhp EcoBoost 1.0-litre same as the regular Focus, save for an extra That said, if you can be tempted down from petrol engine provides an adequate level of bit of body roll and fidget thanks to the taller, a loftier driving position and need a crossover performance, but many Focus Active buyers, unique suspension tune. The fundamental for a little extra peace of mind, rather than and particularly those going for the larger sweetness of the Focus’ chassis setup is still actual off-road purposes, the Focus Active Estate, will find the extra power of the 1.5-litre there to be exploited, and the additional bits has more than just tidy road manners in its petrol, or the additional grunt offered by the of spring and tyre mean the Active boasts locker. diesels, easier to live with. a slightly more supple ride than the rest of Starting from £21,900, the Focus Active The 200Nm of torque offered on overboost the Focus field. Not only is this a decent car commands a premium of £2,250 over the by the 123bhp EcoBoost doesn’t feel like it to hustle cross-country, it’s also a superbly regular Focus in Zetec trim, but you do get goes that far and, when loaded up with kit comfortable one for long-distance motorway extra equipment, as well as those revised and family members, it could easily become slogs. The steering and the manual gearbox, looks and suspension. More interestingly, sluggish. meanwhile, are pleasant and effortless to use. that £21,900 starting price looks very One thing the 30mm ride increase doesn’t tempting compared to the regular C-segment result in, though, is a tall, commanding driving crossover field. position – something many prospective For the money you get what is, in essence, Stats crossover buyers no doubt crave. It hardly a pretty well-equipped and rough-track- feels different to the regular Focus from ready Focus for the price of a SEAT Ateca behind the wheel, so if a compact crossover in its most barebones form; you’d have Six-speed manual, is on your shopping list mainly for this reason, to pay £24,310 for a similarly equipped front-wheel drive the Focus Active isn’t going to cut it. Skoda Karoq SE L with a 113bhp 1.0-litre Underlying its true position as a slightly TSI engine. Cabin space in the Active is taller hatchback rather than a true SUV is comparable with those cars, even if the 1.0-litre 3cyl petrol turbo the drivetrain. All-wheel-drive isn’t available, 341-litre boot is competitive with similarly and every Focus Active is front-wheel drive, sized family hatchbacks, rather than similarly albeit with a couple of off-road driving modes, sized SUVs. £21,900

Five Verdict With Ford’s dedicated SUVs arguably in need of some well-thought-out

£145 replacements, the arrival of the Focus Active couldn’t be timelier. Sure, it won’t appeal to crossover buyers who prioritise a lofty driving position but, as a jacked-up, tougher version of the most convincing car in the 44.1mpg Ford stable, it represents good value compared to a normal crossover of this size. What’s not to like? 107g/km

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p58_59_Instructor_2019_Issue03.indd 2 13/03/2019 12:00 pm driving

Eco-friendly car about town

IS THE NEW TOYOTA COROLLA A SERIOUS PLAYER IN THE HATCHBACK SECTOR? WE DRIVE THE 1.8-LITRE HYBRID OPTION TO FIND OUT

he new Toyota Corolla looks dual-zone air conditioning. Icon Tech adds incorporating MacPherson struts at the front like the right car at the right navigation and voice control to this spec, and and a multi-link configuration at the rear, is time – with hybrid powertrains upgrades the display in the instrument panel somewhere between a Focus and a Golf, T across much of its range and a from 4.2 inches to seven inches. It also gets with neither the outright agility and alacrity of British manufacturing base. parking sensors. the Ford, nor the comfort of the Volkswagen. We were impressed with the higher- Design takes the Corolla onto 17-inch When you think about it, though, that’s powered version of the car when we tried alloys and includes automatic wipers, auto still an appealing compromise; the Corolla is it in late prototype form last autumn – but folding power-adjustable side mirrors, rear composed in corners and, in the most part, now we’ve had a chance to drive the regular privacy glass, and LED front fog lights. And pretty compliant on all but the worst road petrol-electric hybrid in production form. range-topping Excel versions bring sports surfaces; your choice of trim level and wheel The Corolla is actually being offered with front seats, part-leather upholstery, and size can help with this, evidenced by our a choice of three powertrains – because 18-inch alloys. experience on 17-inch and 18-inch alloys. despite initial statements to the contrary, Prices for hybrid versions start at £23,750, We’d like more response in the first half-turn Toyota GB has elected to offer a non-hybrid, although the 2.0 is available only with the top of lock, but the steering is pleasingly direct, 1.2-litre turbocharged petrol version of the two trim levels, so its numbers range from albeit without much communication. car on some trim levels. There are three £27,550 up to £29,070. It carries a price There’s tantalising hope of an involving body styles, too, with the five-door hatch premium of around £1,900 over the 1.8 drive, then – but sadly, the hybrid set-up isn’t joined (again) by an estate and, in a novel we’ve got here. as willing to play ball as the chassis is. Toyota development, a small (hybrid-only) saloon. On the road, the 1.8 Corolla is a vehicle continues to make improvements to the UK customers are being offered four trim of contrasts. The Toyota New Global CVT transmission at the heart of its hybrids levels. The entry point, Icon, brings 16-inch Architecture-based (TNGA) chassis is but there’s no overcoming the fact that the alloy wheels, LED headlights, heated front actually quite sweet - a logical development engine’s behaviour is not directly connected seats, an eight-inch infotainment screen, from the half-decent C-HR, and one that to what you do with your right foot. Or, for reversing camera and, on hybrid editions, enjoys a lower centre of gravity. The set-up, that matter, the driven wheels.

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p60_61_Instructor_2019_Issue03.indd 1 13/03/2019 12:01 pm There’s a caveat to this, of course. Approach the Corolla looking for a B-road weapon and you’ll be sorely frustrated and disappointed, true. But take a relaxed approach and Toyota’s efforts to cut down the number of rev-soaring ‘rubber-band’ moments pay dividends. In smooth, unhurried driving, there are more moments than ever when the Corolla feels like a regular torque converter automatic. It is at its best around town, really, where a patient driving style will allow you to get between plenty of junctions and traffic lights using next to no petrol at all. And if you are happy to wait a teeny bit longer to get up to speed on the motorway, the 1.8 will reward you with relative calm. There’s a bit more road noise and rumble through the chassis than we’d like, but wind noise is well suppressed and at 70mph, and by pulling just over 2,000rpm the petrol engine remains polite. Inside, there’s a plentiful supply of padded, double-stitched materials and a smart, logical facia design; Toyota’s infamous LCD clock has finally disappeared – replaced by the display that’s part of the infotainment system. The rear isn’t the most spacious – Skoda’s Octavia has that pretty much tied up – but it’s roughly on a par with what you can expect from a Focus or a Vauxhall Astra. The boot capacity isn’t all that impressive, either. You’ll find 361 litres on the 1.8, about 20 litres up on the space offered by the Focus but almost 100 litres down on Skoda’s forthcoming Scala. The 2.0 Corolla manages just 313 litres, because its 12V battery has to go under the boot floor. Stats Elsewhere, Toyota has piled on the tech in Verdict the cabin – and yet it still manages to miss the mark. That eight-inch infotainment display is admittedly crisper than what we’ve seen CVT, front-wheel drive from many of the firm’s recent offerings, but the interface is still clunky and old-fashioned. The Corolla is Toyota’s best There’s still no Android Auto or Apple 1.8-litre 4cyl family hatchback for a long CarPlay integration, so you can’t even bypass petrol-electric hybrid the in-house system. Toyota sources say this time, with an appealing blend smartphone connectivity (standard on even of refinement around town, city cars from rival brands) is on the way, and £25,825 we hear rumours that this could happen by as well as a comfortable ride, the start of 2020. But even then, there no guarantees that it’ll be available to existing precise handling and solid Five customers as a retrofit option. build quality. It has relatively Toyota will be hoping, though, that the car can trade strongly on its ownership few glaring faults compared proposition. Those CO2 emissions will give 55.4mpg with the opposition – although it strong appeal to company car choosers, thanks to low Benefit-in-kind tax, and it the hybrid powertrain still won’t comes with Toyota’s five-year, 100,000-mile 83g/kg warranty. please driving enthusiasts, and the infotainment system is plain awful. But buyers “In smooth, unhurried driving, there are more moments may look past these flaws, attracted instead by the appeal than ever when the Corolla feels like a regular torque of low CO2 emissions and the converter automatic” resulting gains from everyday running costs.

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p60_61_Instructor_2019_Issue03.indd 2 13/03/2019 12:01 pm driving

Surprisingly slick performer

THE NEW HYUNDAI I30 N MAY LACK THE POWER OF SOME HOT HATCH RIVALS, BUT IT MAKES UP FOR IT IN ALMOST EVERY OTHER WAY

yundai has gone to great The quietly aggressive bodykit, wider updated the Fastback’s chassis, bodyshell lengths to banish its image wheelarches, bigger wheels (18-inch items and suspension, making it around 7% stiffer of being a bargain basement on this car, an 19-inchers on the top-spec than the standard hatch. H carmaker over the last decade, model), red details and large twin exhausts We’d forgive you for having some with a range of competitive, give the game away to enthusiasts, but those scepticism about the i30 N’s driving quality small cars, family cars and SUVs on after showiness and extravagance from their experience. Even putting the fact that this the books. But up until now it’s shied away hot hatch will be better served by cars such is Hyundai’s first hot hatch to one side, from performance offerings, leaving European as the Honda Civic Type R. the standard i30 is far from an entertaining rivals to dominate the market. It’s a similar story inside. Hyundai has steer. That’s what makes the N all the more Finally, after the hiring of ex-BMW M transferred over the solid yet unexciting cabin surprising when you get behind the wheel division head Albert Biermann in 2014, of the standard i30, with only the drive mode and find out that it is, in fact, a true challenger Hyundai has launched its ‘N’ performance selector on the steering wheel and a pair to the current hot hatch elite. sub-brand with this: the i30 N. We were of nicely supportive sports seats added as With the Civic Type R, plus four-wheel impressed with it out in Germany earlier distinguishing features. But that’s the same drive competitors like the Ford Focus RS this year, yet this is the real acid test on our as you’ll find in most rival hot hatches, and the pushing beyond the 300bhp mark, the i30 N broken and scarred British tarmac. It’s also i30 N’s cabin is well-finished, spacious and looks down on power even in Performance our first chance to try the cheaper 247bhp intuitive to use. Package form. But the 2.0-litre turbo petrol base car, which is £3,000 less than the For those who want something a little engine seems almost as energetic as 271bhp Performance Package model we different, Hyundai now also produces a more muscular rivals, partly thanks to the drove previously. Fastback version of the i30 N. Visually, the short gearing. We drove the standard and Hyundai’s engineers did hundreds of laps only difference between the Fastback and Performance Pack models back-to-back, and of the Nurburgring during development of the the standard i30 N is an extended rear while you can notice slightly more pull at high i30 N, though thankfully the company isn’t hatch with a dinky boot spoiler. Underneath, revs in the latter, the former feels just as fast feeling the need to shout about it too much. the drivetrain is the same, but Hyundai has most of the time.

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p62_63_Instructor_2019_Issue03.indd 1 13/03/2019 12:03 pm It rips right up to the redline with urgency and with almost no lag, meaning you can rifle through the gears with the i30 N’s slick manual shift and find yourself covering ground at a surprising rate of knots. The base “The steering is quick, direct and surprisingly feelsome, car lacks the switchable active exhaust of the Performance Package, but there’s still boosting your confidence in the car’s abilities” enough engine and induction noise to give it the harder-edged growl desired in hot hatchbacks. We also love the rev-matching tech, allowing quick and smooth downshifts without the need to heel-and-toe. It’s happy to quieten down at a cruise and deliver into its chosen line out of a bend no matter standard setting – ramping up to Sport or (in diesel-like low-rev torque, too. what you do, even this standard car grips and particular) N mode simply makes it too stiff The Fastback version is only available with holds on keenly. The steering is quick, direct and easily unsettled for British B-roads. The the range-topping 276bhp engine, and its and surprisingly feelsome, boosting your standard car is better in this area than the performance isn’t dampened too much by the confidence in the car’s abilities. Performance Package, though, as the slightly extra weight. The exhaust note doesn’t sound Adding to the tremendous feeling of agility smaller wheels remove a layer of harshness as impressive as the hatchback’s, being is the impressive body control, with the i30 N from the i30 N’s bump absorption, and muffled slightly by the Fastback’s different feeling remarkably well tied-down regardless reduce road noise. acoustics. Like the hatch, the Fastback is of which mode you have the suspension in. The i30 N’s rounded abilities and happy to quieten down at a cruise and deliver The Fastback is even more composed, riding exceptional sharpness make it one of the diesel-like low-revving torque. with a greater maturity than its hatchback finest front-wheel drive hot hatches around. The engine is strong and willing, then, but sibling and bearing a more refined, but no That’s quite something, considering most the handling is even more impressive. Doing less sharp, steering setup. manufacturers have been perfecting their without the Performance Package means this The drive modes for both models are offerings for years. If you’re planning on doing car lacks the electronic differential and bigger endlessly configurable, unlike in some rivals, some track driving then the Performance brakes, yet it hasn’t suffered too much. While so you can leave the adaptive dampers Package is the one to go for, but on the the diff in the pricier i30 N keeps it locked in Normal mode and ramp up the throttle road the base car offers very nearly as much response and steering weight separately. excitement for significantly less cash. At We’d recommend doing this, as the i30 £25,000, it undercuts basically every rival, N’s ride is firm but well damped in the making it look fantastic value for money. Stats

2.0-litre 4cyl turbo petrol Verdict Whether it’s the base version we have here, or the kitted-out £24,995 Performance Package, the Hyundai i30 N is a genuine surprise. It excels on UK roads, making up for its slight power deficit with a willing engine Five and sublime agility. It has the talent to give the Honda Civic Type R a run for its money with less divisive styling to boot. It’s also as easy to 40mpg live with as a regular i30, despite a slightly firm ride, and the icing on the cake is that it even looks great value. 159g/km

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Using these pads will give your pupils a clear idea of what to expect when they take their practical tests and will allow you to reflect on potential areas for improvement. Closely following the format of official DVSA examiner sheets, the front covers the test itself and the back includes the type of additional detail you would expect to find on the reverse of a DL25B.

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PASS PLUS REGISTERED INSTRUCTOR MAGNETIC SIGN Pass plus magnetic sign.

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FULL MAGNETIC L-PLATES (PAIR) A pair of fully magnetic L-plates

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DIA INSTRUCTOR’S CLIPBOARD

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Driving Instructor 67

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SK4 2LP Lanark Graham May 07963 331418 Lanarkshire David Thomson 07766 270837 Lancaster & Morecambe Barry Price 07721 391758 T: 0161 429 9669 | E: [email protected] | Leeds Derek Smith 0113 232 8900 W: www.msagb.com Leicester Carl Wasilewski 01509 646471 Lewes John Rennie 07717 101713 Luton John Neilson 01582 583 783 Mansfield & Ashfield Phil Lawson 07751 488111 If you have any questions or queries for NASP please contact us through our website: Merseyside Peter Barnes 0151 521 3136 www.n-a-s-p.co.uk Milton Keynes Derek Wormald 07958 715927 Montrose (MDIA) Moira Parker 07773 765 483 Moray Iain Holgan 07870 593441 Newcastle upon Tyne Elizabeth Cairns 07855 762 045 North Avon Jerry Price 07770 608 848 North London (LDIS) Roy E.Gerondaes 07956 275230 North Wales Arthur Carpenter 0777 9662868 North West Federation Des Desai 07900 513372 Nottingham Kate Fennelly 07751 156 408 OTHER UK ASSOCIATIONS Nuneaton & District Ralph Walton 024 76386873 Oxfordshire David Ryman 07514 093217 Perth Judith Fotheringham 01764 670259 AIRSO Association of Industrial Road Safety Officers Plymouth & District Rob Bullen 01566 782431 Graham Feest, Secretary, 68 The Boulevard, Worthing, Pontefract Ian Sidaway 07935498518 West Sussex BN13 1LA Powys Paul Wilson 01544 350263 Rochdale Harold Lightfoot 01706 341785 T 01903 506095 | E: [email protected] | W: www.airso.org.uk Rotherham James Crowe 07811 236773 Rugby Sunil Rana 01788 575859 Rushden Ian Green 07966 149589 Salisbury Jo Horswell 01725 517595 Institute of Master Tutors of Driving Scarborough and District John White 01723 500600 IMTD Slough Lorraine Maunder 07989 414711 Kathy Higgins, Secretary, 24 Highfield Road, Knowsley, Huyton. L36 3XR Solihull Peter Williams 07970 782690 South East (Kent) Adrian Lewis 07984 603898 Tel: 07748 303545 | E: [email protected] | W: www.imtd.org.uk South Manchester Rob Farrelly 07526 005140 South Staffordshire Paul Buckle 07773 359128 Southend and District Mark Christmas 07733 649719 Southport Ian Duff 07752 913917 St Albans and District Louise Watson 07973 309661 St Helens & District Christine Holland 01942 713743 Stockton Brian Docherty 07891 864219 INTERNATIONAL ASSOCIATIONS Sunderland Bert Moncur 07976 539179 Sussex Rob Ward 01903 774929 Teesside Paul Coleman 01642 517848 EFA European Driving Schools Association Three Counties (Hants, Surrey & Berks) Sue Pitchley 01252 716723 101 Wellington Road North, Stockport, Cheshire SK4 2LP Wakefield Peter Gamewell 07713 444126 Warrington Anne Green 07840 077807 Watford Peter Fraser 020 8950 8111 T: 0161 883 1665 | E: [email protected] | W: www.efa- eu.com Wessex Colin Gladwell 01373 822006 West Lothian Ian Sidaway 07935 498518 West Yorkshire Tom Meechan 07970 412421 Whitchurch Bill Hancock 07860 477833 IVV International Association for Driver Education Wirral Richard Gillmore 07790 193138 Worcester & District Adrian Care 01905 757234 Gleneagles Court, Brighton Rd, Crawley, West Sussex RH10 6AD Wycombe David Wallington 01494 714678 Yeovil Sue Miles 01935 420885 T: 020 8686 8010 | E: [email protected] | W: www.ivv.org.uk York Edward Marshall 07971 431515

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Driving Instructor 69

p68_69_Instructor_2019_Issue03.indd 2 13/03/2019 3:35 pm FINAL WORD

DVLA CAUSED CONFUSION AND WIDESPREAD CRITICISM WITH ITS WORDING ON AUTISTIC SPECTRUM DISORDERS. WHAT HAPPENED?

HE BACKLASH AGAINST say I will be asking the Equality of Human Rights with this, and on assessment they have been THE DVLA apparently Commission (EHRC) to look into this.” perfectly capable of dealing with pressures of changing its policy on autistic being on the road. Each individual will have T spectrum disorders was WHAT DO OUR MEMBERS THINK? different levels, not all are a risk.” far-reaching. Up until recently, DVLA Nick Heath commented on Facebook. He Due to the level of criticism, DVLA guidance stated that people said: “I know there are people who really have released a statement: with autistic spectrum disorders (ASD) only problems but most of the people with autism “In our attempt to clarify the advice for had to disclose their condition if it affected I work with show virtually no adverse signs of drivers with autism spectrum disorders we’ve their driving. This is standard for many having it at all. They call me by my full name clearly muddied the waters and we’re very conditions. when we talk, have obsessive interests and sorry for that. We have amended the advice In the last few weeks, the wording changed. avoid busy bars. on GOV.UK for both drivers and medical The final clause was removed, and a separate “They’re usually very interesting people professionals which make it clear that a driver paragraph was added warning of the risk of a actually due to their intellect and I’m not who has an autism spectrum disorder only £1,000 fine or possible prosecution if these really sure it’s fair to say they are disabled need tell us if their condition could affect their drivers were involved in an accident. to be honest. I see no reason for them to be driving.” This change was a surprise to many, compelled to declare themselves to DVLA.” This was welcomed by charities and including charities, MPs and medical Kevan Chippindall-Higgin left a comment on politicians alike, but there have been some professionals, who expressed concern about ADInews. He said: “I taught a chap who told teething issues with the changes. the new wording. me that he was diagnosed as autistic. He was @MrsNickyClark tweeted: “Hi @DVLAgovuk The National Autistic Society (NAS) one of my very best students. He worked hard, my mp @DKShrewsbury made contact with challenged the decision. It tweeted: “We have remembered everything and was all round your department last Tuesday on my behalf as Main trade sponsor: checked with DVLA. They tell us that the fabulous. He passed his test first time and very you are insisting I complete & return a form GOV.UK online guidance was wrong well at that. The examiner complimented him notifying you I’m autistic. I phoned you on 2nd previously. The DVLA’s policy says that autistic on his smooth drive. March then this policy was overturned 2 days people should notify them. “Then I have had uni students who decided later. I don’t see why I have to complete it.” “We are questioning the justification for that they knew it all and actually, were quite The DVLA guidance now clarifies that you this with them, as we know that this will cause unintelligent and certainly idle. Sadly, a couple only need to disclose your condition if it affects concern for a lot of autistic people and for of them passed their test. your driving. Many have suggested it would many people, being autistic won’t impact on “So, in conclusion, I have no idea what the have been useful for DVLA to have consulted their ability to drive. We don’t believe that the problem is. I prefer the autistic pupils if the with medical professionals and charities before DVLA guidance reflects the autism spectrum couple I have taught are any measure.” amending the guidance. If they had, perhaps properly.” On Twitter, @SafeRoading tweeted: “Surely this backlash could have been avoided. The Labour MP Jess Phillips was also critical autism is a condition rather then a disability. Visit www.gov.uk/asd-and-driving for of the decision, tweeting: “Believe me when I As an ADI and NSIQ I have taught people current DVLA guidance on ASD and driving.

70 Driving Instructor

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