evidian

Hampshire Hospitals NHS Foundation Trust NHS Trust lets clinicians focus on frontline care

Profile Simplifying access to patient Better focus on the delivery of data essential frontline healthcare • Including hospitals in Andover, services Basingstoke, Eastleigh and Winchester Hampshire Hospitals NHS Foundation Trust, including hospitals in Andover, The Trust deployed Evidian Enterprise • Over 1000 beds Basingstoke, Eastleigh and Winchester SSO, a single sign-on solution from • Up to 15 passwords per employee provides a complex range of care for leader in identity and access around 600,000 people living across management Evidian across its three Hampshire and parts of west Berkshire. main hospital sites to simplify access to Users key hospital applications, enabling its Hampshire Hospitals NHS Foundation 5000 staff to better focus on the • 5000 staff Trust is a result of the integration of delivery of essential frontline healthcare • 3400 clinicians Basingstoke, North Hampshire NHS services. The Trust considered three Foundation Trust, and Winchester and technology solutions, before opting for Eastleigh Healthcare Trust. It is an NHS Evidian Enterprise SSO which met Challenges provider and care is free at the point of immediate needs: the most cost- delivery. Hampshire Hospitals NHS • Simplify access to hospital applications effective and scalable for future Foundation Trust employs around whilst maintaining existing levels of requirements. security 5,000 staff and has a turnover of over • Improve working practice for managers, £323 million a year. There are over Evidian Enterprise SSO enables clinicians and staff 18,000 public and staff members. clinicians to use all web-based services and client based applications with a • Reduce burden on IT support staff With 3400 clinicians at the Trust single user login and password. By requiring up to 15 different healthcare • Reduce helpdesk costs thanks to the self- replacing all the passwords with a applications on a day-to-day basis to service password reset digital signature based on a certificate carry out key services, Hampshire smart card, users can access all the Hospitals Foundation Trust recognised different applications they need with Benefits that having to remember multiple one easy-to-remember password. In passwords was placing a burden on its • Secure RFID smart-card access to particular, Evidian Enterprise SSO gives staff and IT support team. hospital applications access, in a single point of use, to a • First-line IT support reduced by 20% The Trust looked to find a cost-effective, wide range of applications including the clinical context management which • Time freed up to focus on patient care flexible and easy-to-deploy solution, which would simplify the staff logging provides a unified view of a specific process– freeing up time and improving focus, a patient or patient encounter for working practice, whist maintaining the example, across multiple clinical current high level of security and applications. patient data protection essential in a The solution works on the Trust’s hospital environment. existing Active Directory, Windows desktops & laptops and thin-clients via their Virtual Desktop Infrastructure including Citrix technology. The access to applications is authorised in accordance with existing security policies; this ensures the current level of security in place at the hospital is not compromised.

02 - Hampshire Hospitals NHS Foundation Trust Benefits of Single Sign-On “Previously, Trust had several Single Sign-On Evidian Enterprise SSO relies on Active solutions due to the integration of Basingstoke and Directory infrastructure and requires no additional hardware to install. The IT North Hampshire NHS Foundation Trust, with department found it easy to deploy and manage. Winchester and Eastleigh Healthcare Trust. Assigning a smartcard or a proximity The staff had to remember up to 15 unique sets of card (RFID) to each staff member login details for the healthcare applications they increases the speed of access to applications and therefore to patient were using. This not only placed a burden on the health information, yet strengthens enforcement security policy and Trust’s IT support, but also wasted valuable increases patient data protection. Also it clinician time. is possible for users to open securely the Windows session from staff mobile By simplifying access to essential applications phone with a not-reusable password. within the Care Records System, including X-ray, An additional benefit of the solution is its self-service password reset, which radiology, pathology blood requisition and JAC enables staff to resolve the issue of lost prescription applications, staff only needs to login or forgotten details. By going through a set of security questions or using a once to carry out essential daily activities, freeing onetime password users can reset their own password without having to spend up their time and resources to focus on time ringing up the helpdesk; this patient care.” further reduces the burden on IT support staff. The Trust expected a significant reduction in calls received by Ed Sturt, IT. Around 15% of all IT support calls Head of IT Infrastructure, logged were password related, but with Hampshire Hospitals NHS Foundation Trust this issue largely eliminated the Trust has been able to reduce first-line IT support by 20%, enabling resources to be deployed more effectively elsewhere.

Looking to the Future Hampshire Hospitals NHS Foundation Trust is now planning to further extend Evidian Enterprise SSO to its entire community based staff, and to support mobile workers and management staff working remotely from any devices and anywhere. This way all staff will be able to benefit from the solution’s simplified access and time-saving capabilities.

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