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Bring your own collaboration Following the rise of BYOD, IT A Computer Weekly departments face a new challenge in controlling their organisation’s buyer’s guide to digital assets while liberating employee productivity collaboration and information sharing With social collaboration tools and technologies Benchmarking social business increasingly available, organisations are faced and collaboration tools with the challenge of controlling their digital Putting in place a complete social assets while liberating employee productivity and business strategy information sharing. In this 12-page buyer’s guide, requires more than publishing Computer Weekly looks at what enterprises can social media guidelines for do to balance the desire of their employees to employees. CIOs need to rethink share data using their favourite social tools and the enterprise as a social ecosystem still apply sufficient control; using social business and collaboration tools to rethink the enterprise Office 2016 as a social ecosystem; and the future of enterprise reinvents collaboration collaboration following the public release of After the public release of Office Microsoft Office 2016 2016 to Office 365 Enterprise accounts, we look at what it means for the future

of enterprise KCHUNGTW/ISTOCK collaboration

computerweekly.com buyer’s guide 1 BUYER’S GUIDE TO COLLABORATION

Bring your own t one time it seemed like the only choice employees hankered for was to get their preferred mobile phone or a particular brand of laptop; they had precious collaboration little impact on other technology decisions unless Athey ran the IT department. Then dumb phones became smart Following the rise of BYOD, IT departments face a new challenge in application platforms and tablets appeared – and both suddenly controlling their organisation’s digital assets while liberating employee soared as consumer choices, changing everything. productivity and information sharing. Rob Bamforth reports First, it was bring your own device (BYOD), which prompted many IT teams to focus on managing hardware, when the reality is the device is a multi‑purpose communications platform and so carries with it many other risks. Now, BYOD has morphed into BYOC – bring your own cloud, content and collaboration (and, more often than not, chaos). And it is collaboration, sharing and communication that really challenge IT departments’ remit to control their organisation’s digital assets. Things have moved on a long way from casually sending files in emails or simply copying them onto a memory stick. Not only are there any number of storage services offered by cloud-based providers, there are many other ways to share data, too. So what can an enterprise do to balance the desire of employees to use and share data with their favourite social tools and still apply sufficient corporate control? First it has to decide where to focus. There are many social media models that introduce additional mechanisms beyond email to form the communications flow or timelines of chatter and interaction. These include both traditional and “new-wave” suppliers’ social enterprise-oriented offerings, such as IBM’s IMAGE CREDIT IMAGE KCHUNGTW/ISTOCK HOME

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Bring your own SameTime, Jive software, Salesforce’s Chatter, While security of personal data is of some inter‑ collaboration Microsoft’s Yammer, Facebook at Work or ❯UK charity Oxfam has chosen est to individual users, there have been breaches Following the rise of BYOD, IT even LinkedIn. Box’s cloud content sharing and that have caused concern. Despite this, many trust collaboration platform for its departments face There are important decisions to be made about that a password and unencrypted data stored with a new challenge teams working across in controlling their which, if any, to adopt formally and how they might 90 countries. a well-known supplier will be okay. Many of the organisation’s digital assets fit in with regular email. But for many organisa‑ cloud storage services operate this way, but there while liberating tions the more pressing need will be how to deal are some that go a step further. SpiderOak enables employee productivity with information. users to perform local encryption before their data and information is synced and Mega takes an above-average approach to secu‑ sharing The social information sharing challenge rity, thanks to its history giving it a certain paranoia concerning There are elements of information control and organisation that government snooping. Benchmarking social business have an impact on whether formal enterprise grade tools or cas‑ These might provide employees with the familiar simplicity of and collaboration ual consumer products and services are used. Recent Quocirca tools for sharing data with friends, colleagues and between differ‑ tools Putting in place a research into BYOD, conducted in large enterprises across Europe, ent devices, but will be a headache for the enterprise. complete social reveals the safe storage of information is the major concern, well business strategy requires more ahead of device and application management, with two‑thirds of Starting to take control than publishing organisations admitting data security is a top worry. While there are many offerings to try to simplify the multiplicity social media guidelines for This is not surprising, given there are cloud storage systems of cloud storage using a layer of management controls – Otixo, employees. CIOs aplenty already being used by employees. Most have applications Jolicloud Drive, Gladinet, ownCloud, for example – these are need to rethink the enterprise as a for all the main mobile platforms and more likely to appeal to employees social ecosystem are very easy to use. Some suppliers as consumers, as none have much directly formed to address the con‑ traction or standing in the enter‑ Office 2016 There are important decisions reinvents cept, such as the enterprise-focused prise. Without being acquired or collaboration Box and ever‑popular Dropbox, while to be made about which if any being absorbed into the services of After the public , , release of Office others have emerged as an aspect of a larger supplier, they will still strug‑ 2016 to Office an existing supplier’s overall propo‑ enterprise-oriented social media gle in this regard. 365 Enterprise accounts, we look sition, including Google Drive and offerings to adopt formally One in this category with a decent at what it means Apple’s iCloud, for example. pedigree, however, is Primadesk, for the future of enterprise collaboration

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Bring your own which came from the team that developed firewall software Whether it is presentations in SlideShark or LinkedIn’s collaboration ZoneAlarm. In addition to allowing individuals to aggregate their SlideShare, or cloud-based note-taking in Evernote, or the slightly Following the rise of BYOD, IT cloud storage, it also provides secure virtual file management more establishment Microsoft OneNote or Google Keep, the departments face for the enterprise. This has the corporate advantage of sharing organisation needs to exert some control, or at least influence, a new challenge in controlling their without copying enterprise files, over individual employees and the organisation’s digital assets applying encryption and tracking mechanisms they use. while liberating usage, while still making life easy for One route is to impose corporate employee While 44% of large enterprises productivity the user to find and share documents storage systems from established and information of interest. allow the use of cloud storage on enterprise providers in use else‑ sharing There are corporate versions where in the organisation, such as of popular cloud storage BYOD, only 25% use corporate Citrix with ShareFile or Oracle with Benchmarking social business players – Box and Microsoft versions of cloud storage tools its Enterprise File Sync and Share and collaboration OneDrive for Business, for offering. These provide the strong tools Putting in place a example – but according to the controls enterprises need, but in complete social research, while 44% of large enterprises are allowing the use of smaller organisations will be less familiar than other platforms business strategy requires more cloud storage on BYOD, only 25% use corporate versions of cloud such as Huddle or Microsoft’s SharePoint. Although the latter than publishing storage tools. This is something that should change as enterprise- has a long-established corporate history, it is becoming more social media guidelines for strength security features and tools continue to evolve to have socially oriented, and while the addition of community sites, employees. CIOs more consumer-like interfaces. Asking employees to use an micro-blogging and better mobile integration might not be enough need to rethink the enterprise as a enterprise version for important or work-related files will become on their own, they are a good start. social ecosystem much more straightforward. For those looking for even more rigour and control in shared As well as the general-purpose cloud storage mechanisms, workspaces, there are approaches which started out in the most Office 2016 reinvents there are also plenty of tools aimed at helping to organise work secure and closed environments. For example, Intralinks, known collaboration into to-do lists, tasks and projects. These consumer-oriented for providing secured shared workspaces for certain specialists After the public release of Office approaches to organising are not formal, but are still based in highly stringent processes, such as mergers and acquisitions, 2016 to Office around “things to do” and contain enterprise data. Content stored now offers a service for the entire enterprise with its Via product. 365 Enterprise accounts, we look in them can be sensitive from an enterprise perspective and Finally, there are the constraints of mobile devices to consider at what it means need assessing. and some tackle enterprise collaboration by starting out from the for the future of enterprise collaboration

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Bring your own mobile edge. For example, Moxtra has taken the well-established grade it so that suitable strength policies and tools can be collaboration workplace notion of binders for pulling together all related con‑ applied where really required. Following the rise of BYOD, IT tent to be used collaboratively in a project and made it not only n Fix mobile next – casual mobile use of data is a risk; a sys‑ departments face accessible while mobile, but with a mobile-first approach that is tem that works well on the personal-choice mobile devices of a new challenge in controlling their consumer-familiar and friendly. employees will make it far easier to get them on side, happy organisation’s digital assets One approach is to focus purely on the content, rather than and secured. while liberating where it is stored. FinalCode offers a system that encrypts files n Look for and pre-plug leaks – assume data will flow freely employee productivity and uses a centralised means of control to command what recipi‑ across the organisation, but put data leak protection in place and information ents can do with the file – whether this be copy and paste, print, to minimise potential leakage. sharing forward and so on. n Don’t stop collaboration – inappropriate use of social media might have negative consequences, but banning it or forcing Benchmarking social business Steps to address the challenge difficult tools on employees will simply restrict collaborative and collaboration Few organisations need to take draconian measures to working styles which after all, most pro‑productivity technol‑ tools Putting in place a tackle the risks associated with consumer and social ogy is trying to encourage. complete social application use in the enterprise, but neither is it safe Social media and consumer‑driven sharing mechanisms might business strategy requires more to ignore the issue. With a few simple steps the risks to seem to be a headache for the IT department, but they not only fit than publishing the organisation can be contained, without overly constraining well with personal preferences, they also hit a pressing enterprise social media guidelines for employee choice: need – a more collaborative and open approach to working. employees. CIOs n Understand the appeal of consumer tools – mostly it’s about It could be argued that without the explosion in adop‑ need to rethink the enterprise as a convenience and ease of use, so the organisation needs to look tion of social media, a lot of organisational structures would social ecosystem for safer alternatives designed to be easy to use and adopt. still be stuck in a hierarchical, stove-piped rut, where shar‑ n Set the bar – make sure everyone understands security risk, ing was done sparingly to retain control, rather than liberate Office 2016 reinvents why information needs to be protected, what their responsi‑ productivity. How things have changed – but they will go fur‑ collaboration bilities are, and what the consequences will be if they fail to ther, so all organisations need to take a proactive approach After the public release of Office meet them. to ensure they can retain some control while liberating 2016 to Office n Don’t sweat the trivial – forget trying to apply strong rules employee productivity. n 365 Enterprise accounts, we look to trivial information – it doesn’t matter if the menu from the at what it means staff cafeteria is shared on Facebook. Focus on important data, Rob Bamforth is an analyst at Quocirca. for the future of enterprise collaboration

computerweekly.com buyer’s guide 5 BUYER’S GUIDE TO COLLABORATION Benchmarking lthough document and social collaboration tools are widely deployed for desktop environments – though social business and not necessarily widely adopted – the ability to col‑ laborate on mobile devices is absent for the majority Aof organisations. As mobile devices and smartphones become an collaboration tools important vehicle for communications, companies must extend collaboration services to the mobile app world. Putting in place a complete social business strategy requires more than The proliferation of incompatible collaboration tools across publishing social media guidelines for employees. CIOs need to rethink enterprises creates a major barrier to adoption and effective col‑ the enterprise as a social ecosystem, says Nigel Fenwick laboration. With just 6% of enterprise respondents reporting they have no plans for standardisation, it’s clear this is already on the radar of IT managers. But with so many workers accessing collab‑ oration networks remotely, there is still a major gap between the in-office employee’s experience and that of the remote worker. Some 47% of enterprises do not currently provide equal quality of collaboration to both groups. On top of this, 25% of enterprise companies have no plans to give their employees access to external social tools. Yet the likeli‑ hood of employees accessing external social tools on a personal smartphone is increasing. The resulting barrier prevents employ‑ ees from connecting external networks to internal networks. But organisations can strengthen their ecosystem by building con‑ nections between internal and external social networks. Collaboration tools in most enterprises primarily facilitate interactions among employees internally. To improve the flow of information between employees and customers, organisations must extend the perimeter of their collaboration boundary to WISSANU99/FOTOLIA HOME

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Bring your own encompass customers. Microsoft’s Social business strategy technology skills at the appropriate collaboration Skype for Business video connection level for the ecosystem maturity of Following the rise of BYOD, IT and systems from Google or Vidyo combines internal, the enterprise. departments face support direct customer video­ CIOs in emergent organisations a new challenge in controlling their conferencing. And implementing a employee-oriented social should experiment: Characterised organisation’s platform from by executives who consider social digital assets strategies with external, while liberating a supplier such as Box, Egnyte or technology to be a passing fad, pre- employee productivity Dropbox brings document collabo‑ customer-facing strategies to emergent organisations lack the and information ration out of the murky waters of leadership and business interest to sharing email attachments into the full light form an enterprise ecosystem experiment with social technolo‑ of the cloud. gies. CIOs in emergent organisa‑ Benchmarking social business Almost all (82%) of the enterprises (firms with 1,000 or more tions can start by experimenting with social technologies that and collaboration employees) surveyed have put social technology usage policies increase their own team’s productivity or efficiency, while seek‑ tools Putting in place a in place for their employees or are planning to do so (12%). But ing opportunities for business-driven pilots across the organisa‑ complete social just having a basic policy document is not enough. Like Coca- tion. For example, introducing Yammer as a means for employees business strategy requires more Cola, Ford Motor and IBM, all firms need a comprehensive guide‑ to request tech support will allow the IT management team to than publishing lines covering both internal and external use of social media by experiment with social technology while also spreading social social media guidelines for all employees. experience into the enterprise. employees. CIOs Those CIOs with mature customer ecosystems need to part- need to rethink the enterprise as a A collaboration ecosystem ner with human resources: Many early pilots with social tech‑ social ecosystem Social business strategy combines internal, employee-oriented nologies focus on driving increased customer engagement and social strategies with external, customer-facing strategies to brand awareness. For example, Starbucks engages its customers Office 2016 reinvents form an enterprise ecosystem. The eventual success of the eco‑ through an “ideation” platform, inviting input from customers on collaboration system to sustain business transformation requires the entire how to improve the Starbucks brand. Organisations with strong After the public release of Office organisation to develop a high degree of maturity in the applica‑ customer social ecosystems are typically characterised by a lack 2016 to Office tion of social technologies to achieve business goals. For the IT of IT management involvement in marketing-led social initiatives. 365 Enterprise accounts, we look department to be effective in supporting a successful social busi‑ CIOs in these organisations should support marketing while at what it means ness strategy, CIOs must evolve their team’s social and digital partnering with human resources to develop employee-focused for the future of enterprise collaboration

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Bring your own collaboration. Over time, opportunities to engage that have transformed the ways in which the collaboration employees with customers will emerge, most likely ❯Workers use collaboration company engages with customers. Sun Life Following the rise of BYOD, IT through customer service and customer relation‑ tools in their personal life. It’s Assurance now invites customers to evaluate time for IT to play catch-up departments face ship management. financial advisors through an app that is similar to a a new challenge and implement effective social in controlling their CIOs with mature employee ecosystems should platforms in the enterprise. date-matching tool. organisation’s digital assets help pilot customer-facing initiatives: Early pilots while liberating of social technologies in organisations, such Measuring success employee productivity as UBM’s enterprise , focus on improving The real business impact of social business and and information employee communications. collaboration is, without doubt, the hardest metric to measure. sharing Some organisations, such as Intuit, use social network platforms Indeed, one social media professional advises never to try to sell to support their innovation process. Organisations with employee social media tools based on return on investment, adding that Benchmarking social business ecosystem maturity are characterised by a lack of customer- the same goes for email and phone. For this reason, many com‑ and collaboration facing social initiatives. CIOs in these organisations must work panies go no further than measuring adoption. tools Putting in place a with marketing and sales to explore how the employee ecosystem There is growing evidence, however, that there is a road to complete social might also support customer-focused goals such as improved measuring social business and collaboration success. The journey business strategy requires more customer service or increased brand awareness. For example, is marked by a series of small wins that, taken together, represent than publishing empowering staff to use blogs or Twitter to engage with custom‑ discrete business value. The research points to sales, customer social media guidelines for ers can help develop external maturity. service and the supply chain as initial destinations where social employees. CIOs In organisations with established enterprise ecosystems business and collaboration add measurable business value. Once need to rethink the enterprise as a CIOs need to focus on optimising the customer experience: organisations reach these initial destinations, they seek out broad social ecosystem Organisations that successfully integrate customer and employee adoption to build on this early success. Still, 40% of respondents social networks develop enterprise social ecosystem maturity. In who are responsible for social business collaboration initiatives Office 2016 reinvents these companies, customer-facing strategies empower employ‑ are at least attempting to make the connection of the results of collaboration ees to collaborate and to solve customers’ challenges. social business initiatives to a tangible business benefit.n After the public release of Office At Sun Life Assurance, for example, technology management 2016 to Office and marketing collaborate closely to direct employee social This article is an extract from the Forrester report “Benchmark the use of your social 365 Enterprise accounts, we look collaboration around innovation. The IT and marketing business and collaboration systems (February 2015)” by Nigel Fenwick, vice-president at what it means departments also support customer-focused social strategies and principal analyst at Forrester Research. for the future of enterprise collaboration

computerweekly.com buyer’s guide 8 BUYER’S GUIDE TO COLLABORATION

Office 2016 reinvents ffice 2016, Microsoft’s latest Office product, finally left private previews in March and was publicly released to users of Office 365 Enterprise. collaboration It’s a brighter, more colourful Office, with a new, Ocolour-coded look and feel that reflects the Office applica‑ Following the public release of Microsoft Office 2016 tions icons in toolbars, sidebars and surrounds. It’s also more for Office 365 Enterprise accounts,Simon Bisson looks suited to today’s higher-resolution displays, with improved at what it means for the future of enterprise collaboration support for screens with a high number of dots per inch. The switch to the Office 365 subscription service and its regu‑ lar cycle of updates means this isn’t a big-bang Office release. Instead, it’s more of a fine-tuning of the familiar Office apps, with increased focus on integration with cloud-hosted Office servers and newer big data services based on Azure. There’s also more support for IT professionals struggling to control business infor‑ mation in a world where users see cloud-hosted file-sharing as a critical business tool. With support for single sign-on services and integrated policy-driven document encryption, Microsoft is making things easier for both users and administrators – giv‑ ing adminisrators more control, while simplifying user access to applications and services. Among the features Microsoft has added to its Office suite is a closer link with file-hosting service Dropbox. The company recently announced that Dropbox users will be able to edit Office documents directly, which has the potential to expand Office collaboration across company boundaries. People from different companies can share documents without the need to have Microsoft’s own OneDrive cloud storage. OneNote and the inclusion of Skype for Business also help to flesh out the IMAGE CREDIT IMAGE HOME ELENABS/ISTOCK

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Bring your own greater focus on collaboration in this iteration of Instead of a list of files, the firm has updated its ❯Microsoft and Dropbox collaboration the Microsoft Office productivity suite. Recent file view to show more information about Following the have extended their partnership rise of BYOD, IT to allow users to share when files were last edited, as well as making the departments face documents on Microsoft option of browsing for files more obvious. One fea‑ a new challenge Keeping up with a changing market OneDrive or OneDrive for in controlling their The productivity software world has changed ture that’s yet to make it to the Windows Office organisation’s Business with Dropbox. digital assets since Microsoft last launched a major Office 2016 release is the ability to see files in shared while liberating release. Google has continued to improve its OneDrive folders, a useful new feature that’s in employee productivity cloud‑based Google Docs service, while Apple has continued the Office 2016 Mac beta – though shared folders do continue to and information to improve its Pages, Numbers and Keynote applications on show in the Recent folders view. sharing Mac OS and iOS, with cloud versions of its tools available through its iCloud service. Even cloud file-sharing services like OneNote 2016 Benchmarking social business Box and Dropbox have enhanced their enterprise offerings, with One application that has had a user interface change is and collaboration in‑browser file viewers and in- tools. note‑taking program OneNote, which becomes more like its tools Putting in place a The Windows Office 2016 preview followed hot on the heels of Windows Store equivalent. That’s not surprising, as it has a complete social a preview of its Office 2016 for Mac tools. With this release taking common look and feel across Windows, Mac OS, iOS and business strategy requires more on much of the Windows Office look and feel, it’s not surprising Android, which all use OneDrive as a hub to store and share than publishing that Office 2016 on both platforms is going to be familiar to Office files. Giving OneNote a standard design is an important part social media guidelines for 2013 users, with the same ribbons of making it more of a service than an employees. CIOs and the same icons. Perhaps the most application, especially if it’s to compete need to rethink the enterprise as a obvious change is the addition of a with Evernote. Using OneDrive to store, social ecosystem Tell Me assistant, a feature share and collaborate is a key element that’s somewhere between the of the standalone OneNote offering, and Office 2016 reinvents much‑maligned Clippy and a good while it’s still clearly part of Office, it’s collaboration old‑fashioned help file. also clearly beginning to go its own way. After the public release of Office While much of the Office user inter‑ Despite this underlying change, 2016 to Office face hasn’t changed since Office 2013, OneNote remains Office’s best tool for 365 Enterprise accounts, we look Microsoft has done a lot to fine-tune collaboration, with shared notebooks at what it means its Backstage file menu replacement. MICROSOFT the logical place to co-edit documents for the future of enterprise collaboration

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Bring your own quickly before transferring them into Word or PowerPoint. Two permissions. OneDrive for Business files can also be sent directly collaboration or more users can work on the same note at the same time, to the recipient as traditional attachments, though you only get Following the rise of BYOD, IT while shared notebooks are an ideal place to informally share that option for consumer OneDrive files if they’re stored locally. departments face content without having to set up an official collaborative Similarly, Outlook now offers quick access to recent files, so you a new challenge in controlling their workspace. With more support can quickly pick and send files. organisation’s digital assets from Microsoft, especially in the Attachments you’ve received while liberating education space, it’s clear that get a makeover, with changes to employee With more support from productivity OneNote is quickly gaining the the Outlook message pane which and information recognition its long-term fanbase shows more details of received files. sharing Microsoft, especially in the believe it deserves. A drop-down menu now groups OneNote isn’t the only Office education space it s clear that common actions, so you don’t need Benchmarking , ’ social business application built around OneDrive. to right-click to save or open files. and collaboration In fact, OneDrive – whether it’s OneNote is quickly gaining the Outlook also picks up a responsive tools Putting in place a the consumer service or the recognition its long term fanbase design, making it more suitable for complete social SharePoint‑based OneDrive for - use on smaller tablets. Rotate a business strategy requires more Business – is at the heart of Office believes it deserves screen or drag the window controls, than publishing 2016, and all of the Office applica‑ and Outlook 2016 adds or removes social media guidelines for tions. Microsoft has already given panes as required, dropping from employees. CIOs its subscription users access to 1TB of cloud storage, and the new a four-pane view to two or one, depending on screen size. need to rethink the enterprise as a Office assumes users will be taking advantage of that storage for It’s a useful feature, but not one you’ll notice on a desktop or social ecosystem collaboration, if only to share folders and documents. a laptop. Smaller devices can also take advantage of a lower storage Office 2016 reinvents Outlook 2016 footprint, with Outlook now giving you the option of storing a collaboration Microsoft is certainly making it easier to use OneDrive-hosted handful of days of data, rather than downloading gigabytes of After the public release of Office content in your document workflow. If you’re sending email email. A new hypertext transfer protocol/messaging application 2016 to Office attachments in Outlook 2016 and the file you’re sending is on programming interface connection protocol promises faster, more 365 Enterprise accounts, we look OneDrive, you now get the option of sending just a link to the reliable connections, especially over slower connections – such as at what it means file – with Outlook setting the appropriate rights for view or edit in-flight Wi-Fi. for the future of enterprise collaboration

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Bring your own Excel 2016 collaboration If you’re using OneDrive for Business you can now use Excel’s Following the rise of BYOD, IT read‑only view to quickly open spreadsheets to check data and departments face results without changing the contents, making it easier to share a new challenge in controlling their information with teams and across a business. Excel 2016 also organisation’s digital assets picks up tools for working with and for sharing big data. The Power while liberating Query add-on is also now a part of Excel, making it easier to work employee productivity with Azure-hosted Hadoop data. Business intelligence (BI) is and information becoming increasingly important to organisations, and Excel has sharing become the front end for Microsoft’s BI tooling. Now that Power MICROSOFT BI is a free service, embedding what had previously been add-ons Benchmarking social business into Excel 2016 makes a lot of sense, as it’s where users will be and collaboration managing data and designing their queries. tools Putting in place a complete social Skype for Business 2016 business strategy requires more As part of a rebranding of its communication products, Microsoft The verdict than publishing is changing Lync’s name to Skype for Business. Along with a new Microsoft will always find it hard to change Office, especially its social media guidelines for name, Lync also gets a more Skype-like look and feel. It’s still the core functions. While the ribbon is here to stay, the new colour‑ employees. CIOs old, familiar Lync under the covers though, with new controls that ful themes give Office 2016 a friendlier demeanour (and there’s a need to rethink the enterprise as a simplify using it for voice over protocol calls. It allows you dark mode for users with visual impairments). That means much social ecosystem to work in another application while still seeing details of the cur‑ of what’s new is under the hood, and is currently mostly focused rent call in a new floating call monitor, which means you can mute on integration with OneDrive and the resulting changes in users’ Office 2016 reinvents and hang up without going back into the full Lync client. document-sharing habits. collaboration There’s cross-platform support with Skype, It’s clear that Microsoft is tying Office 2016 to its online proper‑ After the public release of Office too, letting you communicate outside your Lync network – and ties, with deeper integration with OneDrive and to the Office 365 2016 to Office allowing consumer Skype users to collaborate with business servers. In fact, if you’re not using Office 365, you won’t be able to 365 Enterprise accounts, we look accounts. There’s still a lot missing though: for one thing, Skype try out the new version, as the current preview program is only for at what it means user icons don’t show up when you’re talking across networks. subscribers to its Enterprise Office 365 offerings. n for the future of enterprise collaboration

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