Northgate Medical Practice and Chartham Surgery
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[Type text] [Type text] NORTHGATE MEDICAL PRACTICE AND CHARTHAM SURGERY What is the Patient Participation Group (PPG)? Basically the Patient Participation Group is a panel of patients registered with the Northgate Medical Practice, who meet on a regular basis to carry out a number of essential functions. Originally PPGs were optional, but it is nowPATIENT a statutory obligation PARTICIPATION for every practice GROUP to have one. NMP has had one for a number of years, and it is constantly looking for ways to enhance its role. Essentially the PPG is a means of communication between patients and the practice. It suggests and looks at ideas for improvingNEWSLETTER and extending services (see the item about Vanguard Status). It helps with the smooth running of the practice by assisting with flu clinics for example or discussing parking problems or promoting the use of the digital check–in system. It provides a patient’s perspective when change is under SPRING discussion bothEDITION within the pra FEBRUARYctice and in the NHS 2018 as a whole. It helps prepare and analyse patient surveys to test whether patients are satisfied with the service they receive. It keeps patients informed1 Northgate about staffingCanterbury and facilities Kent CT1through 1WL this Newsletter. Ideally it should have representative mix of ages, gender, ethnicity, disability and circumstances, but on the TEL: 01227 208556 FAX: 0870 890 2435 whole we have found it difficult to interest younger people and those with work and family responsibilities. There areWEB: about www.northgatemedicalpractice.com four regular meetings a year held at NMP usually at about 4 p.m. on a Thursday, but this could change to suit the members. E-MAIL: [email protected] NORTHGATE SURGERY CHARTHAM SURGERY BLEAN SURGERY Monday: 8:00am - 6:30pm Monday: 8.00 am – 6.30pm Monday 8:00am - 12:30pm Tuesday: 8:00am - 8:00pm Tuesday: 8.00 am – 6.30pm Tuesday 8:00am – 4:00pm Wednesday: 8:00 - 8:00pmWho is yourWednesday: Accountable 8.00 am GP? – 8.00pm Wednesday 8:00am - 12:30pm Thursday: 8:00am - 8:00pm Thursday: 8.00 am – 6.30pm Thursday 8:00am - 12:30pm Friday:I expect 8:00am that many – 8.00pm of you like me are awareFriday: that we 8.00 have am– been 6.30pm assigned to a particularFriday 8:00am doctor in - the12:30pm practice, and try to get our appointments with that doctor. Of course sometimes ‘your’ doctor may have no more appointments on the day, or be on leave, and you see another doctor instead, but that does not mean you have changed ‘your’ doctor. A new regulation means that he/she has a new title – Thereyour ‘accountable is also a drop-in GP’ and clinic the atpractice the Northgate is obliged Med to ensureical Practice all patients between are aware 8.30 and who 10.00 it is. am. NMP will organise this on an ad hoc basis as the need arises. Need to cancel? Please note that this is for patients with a single issue only – for example symptoms of coughs, colds, temperature, chest infections, sinus problems, emergency contraception etc. It is NOT SUITABLE for chronic, ongoing conditions, repeat prescriptions or long-term conditions under regular management from your usual GP Chaperones CANCELLING AN APPOINTMENT ThereYou can are email occasions us , reply to thewhen text message you might we send wantto you oranother call 01227 208556person and present choose option when 2 to leavethe adoctor cancellation examinesmessage: time-saving you – iftip for – you example can press 2it as is soon necessary as your call to is exansweredamine and intimate it will transfer areas. you t oThe the cancellationchaperone line is after a brief pause. PPG Newsletter February 2018 Welcome to the PPG Newsletter include new housing and student accommodation and therefore a likely The Patients Participation Group consists of increase in demand for GP services. patients at the Northgate Medical Practice Northgate is looking at ways in which it can who regularly give up some of their time to extend its premises in order to meet this discuss matters of concern to patients both at demand. the Practice and more widely in the NHS. In Improved Access view of the problems and the changes which face it the opportunity for the patient to The surgery opening hours are changing. It is contribute to the discussions is vital. A list of already opening earlier (from 7 a.m.) and will the current members of the PPG is given at soon open on Saturday morning and stay the end of this issue. We have recently open late on Friday until 8 p.m. Appointments recruited several new members - and a during these extended hours are staffed from warm welcome to all of them. We are sad to a consortium of practices across Canterbury. report that two of our members have died recently – Peter Munson and Mary Mills. Cervical Screening Programme Their work has been much appreciated and we extend condolences to their families. It’s been five years since Jade Goody died from cervical cancer at just 27. And while The role of the PPG is to promote good at the time her death prompted thousands of communication between the practice and the women to get screened for the disease, patients. It meets four times a year. If there that trend unfortunately now appears to be are any matters you would like the PPG to on the decline. Research conducted recently raise with the Practice you can contact the has revealed that the number of women Chair Stephen Thomas on 01227 451974. across all age groups attending screenings has dropped by 3.3% - out of 4.3 million women Practice News invited to attend for a smear test only 3.1 mil- Personnel lion turned up – yet the number of those diagnosed with the disease has reached Dr Biggs will be retiring in March after more its highest level in 15 years. than thirty years at the practice. He was instrumental in enabling the practice to move The trust set up in memory of Jade found that from the premises in Watling Street to 39% of women are embarrassed by Northgate in 2000 and has been one of the the concept of having a smear test, and one in main drivers in developing the services that it 10 were uncomfortable having the test done is able to deliver to patients today. He has at their GP’s surgery. One in five forgot all given the PPG much encouragement being about it altogether, and one in 10 thought friendly and open to our involvement in the cervical screening was a test for ovarian can- work of the practice. I am sure you will join us cer. This is very worrying. Just going for one in wishing him a long and happy retirement . screening can save an estimated 5,000 lives a Dr Olsen will be emigrating to Denmark later year by catching potential disease as early as this year. The process of appointing their possible. successors is already under way. A number of new staff members have been recruited Of course it isn’t the most pleasant of experi- (including two extra staff), and a Paramedic ences but five minutes of discomfort is worth Practitioner appointed. it ten times over if it can save your life. Possible Expansion Demolition work has begun across the road from the Practice to make way for the Canterbury Riverside Development. Plans Page 2 Northgate Medical Practice PPG Newsletter February 2018 Flu jabs team, who then draw up health goals and a care plan. The plan is implemented and is regularly reviewed with the patients and their If you are in one of the vulnerable groups families. The implementation of the plan may there is still time to get a flu jab. involve getting access to support services, integrating the health and social care in the The Changing Face of the NHS in home, and access to specialist opinion. East Kent It is early days yet for the scheme: about 150 New Model of Care patients across the five local hubs are involved and this is expected to rise to around Every week the local press is filled with 70 in each of them by March 2018. reports about the changes being proposed for the NHS in East Kent. These changes range Confused by the new terms (especially the from hospitals (how many and what services initials)? they offer), to GP surgeries and what services they can offer, to Social Services and Encompass is t he title given to the group of how they can be effectively delivered. The 14 medical practices in this part of East Kent. name given to the group of practices overseeing the changes in our area is MCP (Multi-Speciality Community Provider) : “Encompass”. One area which has already this describes what Encompass is set up to be. seen significant changes is the care of those patients who have complex care needs and CHOC (Community Hob Operating Centre): who are at high risk of future emergency the 14 medical practices are split into 5 admission to hospital. These are the patients CHOCs each delivering integrated care. Ours is for whom the North Canterbury Community the Canterbury North CHOC . Hub Operating Centre has been set up. The CHOC covers Northgate Medical Practice with MDT (Multi-Disciplinary Team): this describes its Blean and Chartham surgeries, Sturry the representatives (see the list above) who Surgery, Canterbury Health Centre and the deliver the scheme which is defined as Old School Surgery, a total of some 48.000 ICM (Integrated Care Management ).