PROGRAMME BROCHURE

15 - 17 April 2020, , itb-india.com

Organised by: Supported by: Content 2 Conference Schedule

ABOUT

The ITB India Conference Programme features thought THEATRE provoking and inspiring content from a diverse range of MICE, Corporate Travel, Leisure and E Travel Technology topics. EXCHANGE Hear insights from the C-Suite 5 and Senior Executives from major travel brands who will Key Sessions gather at ITB India to outline what it takes to succeed in the TRAVEL Not To Be Missed Indian outbound travel market, and how they are planning to further grow as the industry continues to move forward. T Flip through the Programme TECHNOLOGY Brochure for a glimpse of what’s upcoming at #ITBIndia2020. 6 2020 Speakers

1 Day 1, Wednesday, 15 April 2020 Conference Overview As of 04/02/2020

OPENING T KEYNOTE TECHNOLOGY (Knowledge Theatre) THEATRE THEATRE

1130 - 1200 1130 - 1200 Day 1 Opening Keynote 1130 - 1200 1500 - 1530 Future trends in tourism Session on tech mega trends C-Suite Talk: Latest insights on the India’s C-Suite Talk: The new business of loyalty: 1000 - 1030 travel market How to deliver value in a very price sensitive market Keynote Interview: Why India? Why 1200 - 1230 The secrets of building brand loyalty in India now? Get ready for the next wave of 1200 - 1230 growth Hotels of the future: Latest cutting-edge 1200 - 1230 technologies C-Suite Talk: Conversion in travel 1230 - 1300 1530 - 1600 The new outbound marketing strategy C-Suite Talk: In an AI-driven world, what 1030 - 1110 does it mean to be a travel agent? 1230 - 1300 Keynote Panel: Capturing the new 1230 - 1300 Conference session by Indian Hotels outbound traveller C-Suite Talk: A world beyond cash 1300 - 1330 Social media is a new hangout: How does that change Company Limited (IHCL) and innovate the ways we communicate to Indian 1600 - 1630 travelers? C-Suite Talk: What hotels can learn from 1300 - 1330 1300 - 1330 airlines by Leisure Hotels & Havelis & How emerging technologies are reinventing C-Suite Talk: Chatbots, AI and the customer CAPA South Asia 1330 - 1400 the experience of buying and managing journey: How to create adventures in real Conference session by ISPRAVA travel time 1630 - 1700 C-Suite Talk: Inside India's aviation revolution and what it means for travelers 1330 - 1400 1400 - 1430 Evolution of Urban Transport - Transition Tours & Activities, Deal Booking Research Online, Purchase Offline: Understanding from moving employees to creating the Indian travellers’ behaviours & developing friendly travel Sites Talks packages experience What do Indian travellers crave? Join us to learn how industry players are creating TRAVEL relevant and memorable experiences at 1430 - 1500 every touchpoint. Food, festivals and mother tongue: Why are they the 1400 - 1430 keys to successfully attract Indian travelers Session on personalization 1330 - 1400 C-Suite Talk: Multi-channel distribution: 1430 - 1500 1030 - 1230 How to strike the most profitable balance The hotel’s automated future Conference session by NIMA between direct & third-party inventory 1500 - 1530 1030 - 1050 Conference session by G Adventures Conference session by Association of Domestic Tour Operators of India (ADTOI) 1500 - 1530 1200 - 1230 1500 - 1530 Driving booking profits with Big Data B-Leisure: How to successfully mix How to create and engage Indian travelers with your work and play 1400 - 1430 brands C-Suite Talk: The next great untapped 1050 - 1110 Conference session by Travel Agents Association of markets India (TAAI) 1530 - 1600 Tech embrace: How NDC, AI, and chatbots 1500 - 1530 Women in Travel & Tourism are shaping the future of booking 1430 - 1500 1230 - 1300 C-Suite Talk: From why to why not: 1110 - 1130 Corporate Conference Day by ACTE Conference session by The IATA Agents Association of Reinventing mass tourism India (IAAI) 1600 - 1630 Association of Corporate Conference session by HolidayMe Travel GLOBAL Executives 2 Day 2, Thursday, 16 April 2020 Conference Overview As of 04/02/2020

OPENING TRAVEL KEYNOTE THEATRE T (Knowledge Theatre) TECHNOLOGY

Day 2 Opening Keynote 1030 - 1130 1030 - 1100 1330 - 1400 1030 - 1230 Session on automated travel technologies C-Suite Talk: What will change and MICE & Hotels Talk Conference session on sustainable tourism 1030 - 1100 disrupt the online travel industry and hosted by Pacific Area Travel Writers Keynote Interview: Winning over today’s what does it mean for India’s market? 1130 - 1200 Association (PATWA) Indian travellers India and APAC business: Corporate 1100 - 1130 travel outlook From text to voice: Understanding the future of 1100 - 1140 travel planning Keynote Panel: Travel technology: 1230 - 1330 1400 - 1430 Asian NTO Leaders Panel Differentiator, not enabler C-Suite Talk: Unconventional thinking: 1200 - 1230 What can we do to drive growth? Sustainability in the meetings space 1130 - 1330 Conference session by Jacobs Media Group 1430 - 1530 1330 - 1420 Leaders’ Insights: Hotel & Alternative Middle Eastern NTO Leaders Panel Accommodation Panel 1230 - 1330 1140 - 1200 Corporate Travel Panel 1420 - 1510 Sessions on VR, AR, AI & Biometrics, Q&A European NTO Leaders Panel Super-apps & Super Travel Tech

1510 - 1530 1330 - 1400 Conference session by QuaQua 1530 - 1600 Conference session by TTAUP - The Travel Trade Association of Uttar Pradesh C-Suite Talk: Session by TripAdvisor India THEATRE 1330 - 1400 The new world of loyalty: Why are 1400 - 1430 1530 - 1550 employees booking outside company Conference session by Bókun, a TripAdvisor Conference session by UFTAA - United company 1600 - 1630 travel policy? Federation of Travel Agent's Associations 1200 - 1230 C-Suite Talk: Protecting your brand with C-Suite Talk: Breaking through customer-centric partnershi traditional thoughts: Travel upselling, 1430 - 1500 cross-selling and everything in between 1400 - 1500 Conference session by Robonomics AI Conference session by HRS GmbH 1550 - 1610 1630 - 1700 Conference session by OTOAI - Outbound Tour Operators Association of India C-Suite Talk: How travel influencer 1500 - 1530 1230 - 1300 marketing is evolving: The good, the Conference session by C-Suite Talk: Rethinking your direct bad and the brilliant 1500 - 1700 Conference session by NIMA booking strategy: Why acquisition and 1610 - 1630 conversion work better together Conference session by ETAA - Enterprising 1530 - 1600 Travel Agents Association Conference session by RedDoorz

1300 - 1330 1600 - 1630 Conference session by Travelstop C-Suite Talk: The new outbound marketing strategy 1630 - 1650 The Indian Millennial and travel strategies 1630 - 1700 to combat Conference session by Vernost Marketing Technology and InterMiles

3 Conference Overview As of 04/02/2020 Day 3, Friday, 17 April 2020

TRAVEL T THEATRE THEATRE TECHNOLOGY

1030 - 1100 1530 - 1600 1030 - 1100 1030 - 1100 Sessions on digital payment & C-Suite Talk: Going digital: How online C-Suite Talk: Collective individualism: Looking for the next new thing? Going where the Indian tourists go: alternative currencies has shaped Indian travellers’ behaviours The changing consumer behaviours in Meetings at Sea – How cruise lines can Tailoring travel packages that speak to the 1030 - 1200 India and what it means for travel be part of MICE Indian heart 1100 - 1140 Sessions on DIY Tech C-Suite Talk: How SMES in travel can 1600 - 1630 1100 - 1130 1200 - 1330 Selling trips as a kind of therapy outlive the current market scenario C-Suite Talk: Serving the Super Rich: What do they want and how it is 1100 - 1130 Start-up Spotlight redefining luxury travel How to optimise your accommodation 1330 - 1700 spend 1630 - 1700 1130 - 1200 Loyalty Talks C-Suite Talk: Building the rewards 1130 - 1200 Growing eminence of outbound markets for The secrets of building brand loyalty in strategy that works: How to target, Swipe right for the perfect match: How Indian travellers and impact to hotel India retarget and retain more customers? to find the right TMC for you and your performance company 1130 - 1200 C-Suite Talk: The importance of brand 1200 - 1230 loyalty in travel distribution business Who stole my audience? Understanding why attendees come to events (or the Luxury, Wellness & Responsible other way around) and how to keep Tourism them engaged and coming back year 1200 - 1300 after year Achieving success in destination marketing through alternatives in tourism 1300 - 1330 Payment & Insurance Talks C-Suite Talk: Unique, dynamic and 1230 - 1330 fragmented media consumption in India: Innovative ways to connect and sell to Technologies & Digital Disruption Indian consumers 1300 - 1330 Talks Making destinations safe for children - A 1330 - 1400 business imperative for sustainable 1330 - 1700 destination marketing C-Suite Talk: How much are uncon- From innovative technologies to thought tactable customers costing your provoking ideas on what will change the business? corporate traveler habits and how corporate travel is packaged, bought, and Sustainable Tourism Talks sold 1400 - 1430 1400 - 1530 Creating meaningful on-trip experience: From creating exceptional tours that How to show your customers that you truly support sustainable tourism, empowering care women entrepreneurs in tourism to how technology can help and the rise of 1600 - 1630 voluntourism Overcoming being data rich but informa- tion poor

4 DAY 1 OPENING KEYNOTE

10:00 - 10:30 Keynote Interview: Why India? Why now? Get ready for the next wave of growth

10:30 - 11:10 Keynote Panel: Capturing the new out- bound traveller

DAY 2 OPENING KEYNOTE

10:30 - 11:00 Keynote Interview: Winning over DON’T MISS today’s Indian travellers

11:00 - 11:40 Keynote Panel: Travel technology: THESE SESSIONS Differentiator, not enabler

C-SUITE TALKS

A series of C-Suite Talks will feature at ITB India’s Knowledge Theatre, where industry leaders share what it takes to Interested to speak at ITB India remain competitive and successful in 2020? Reach out to our the Indian Travel market. Conference Team at [email protected] LEADING BRANDS AT #ITBINDIA2020

and many more...

5 2020 Conference Speakers

For full list of speakers, visit: www.itb-india.com/conference-speakers

DAY 1 OPENING KEYNOTE DAY 2 OPENING KEYNOTE

Abraham Alapatt Vikas Bhola Deep Kalra Bhanu Chopra Indroneel Dutt President & Group Head - Regional Director, South Chairman & Group CEO, CEO, RateGain Chief Financial Officer, Marketing, Service Quality, Asia Pacific, Booking.com MakeMyTrip Value Added Services & Innovation, Thomas Cook India

Filip Filipov Rohit Kapoor Amanpreet Bajaj Prakash Sangam VP Strategy, CEO, India & South Asia, Country Manager, CEO, redBus OYO Airbnb India

Gaurav Luthra Harshad Donde Rakshit Desai Renaud Nicolle TRAVEL COO, FCM Travel Country Director - India, Managing Director, Vice President Business Solutions India BCD Meetings & Events India, Flight Centre Travel, Asia Pacific, Travel Group Amadeus

Abhijit Mishra Andrew van der Feltz Anirudh Gupta Barkathunnisha Regional Director, Senior Director, Business Co-Founder & CEO, Founder and Principal Consultant, Elevated APAC, Development, EMEA & APAC, Tripoto Group Media Solutions Consultancy, Training Director, World Women Tourism

Deepak Raj Joshi Dorji Dhradhul Krishanu Banerjee Pradip Lulla P P Khanna CEO, Nepal Tourism Director General, Bhutan Consultant, Public Sector Acting President, TAFI - President, ADTOI - Board Tourism Council Practice, Frost & Sullivan Travel Agents Association of Domestic Federation of India Tour Operators of India

Interested to speak at ITB India 2020? Reach out to our Conference Team at Paras Loomba Rahul Singh Trevor Jonas Benson Founder, Global Himalayan CEO, Ithaka VP, Destination Development, [email protected] Expedition Culinary Tourism Alliance 6 2020 Conference Speakers

For full list of speakers, visit: www.itb-india.com/conference-speakers

THEATRE

Amit Arora Amit Taneja Anand Srinivasan Angus McDonald Managing Director - India, Chief Business Officer - CCO, Travel Designer Co-Founder & CEO, Cover Egencia International Markets, Cleartrip Group Genius

Anupam Pahuja Ashish Kishore Bernard Corraya Charlie Osmond Chitra Gurnani Managing Director, Managing Director, India, American General Manager - India Founder & Chief Tease, Co-Founder & CEO, PayPal India Express Global Business Travel Subcontinent, Wego Triptease Thrillophilia (GBT)

Daniel D’souza Jatinder Paul Singh Krishan Singh Manish Tolani Nikhil Ganju President & Country Head, Chief Operating Officer, Retail and CEO, TUI India Vice President & Country Manager - India, Leisure, SOTC Travel Leisure Travel, EbixCash Travel & Commercial Director, Hilton TripAdvisor Holidays

Oliver Dlouhy Prashanth Rao Aroor Rajeev Kumar Vishal Sinha Vivek Neb CEO, Kiwi.com CEO, IntelliStay Hotels Founder, CEO & Managing CEO, India, CWT Managing Director, Grail Director, Mystifly Insights

T TECHNOLOGY

Amarnath Lal Das Ashutosh Sinha Dor Krubiner Gaurav Chiripal General Manager - India Co-Founder & Managing Founder & CEO, Founder & CEO, Travel, Accenture Director, Robonomics AI Hotelmize QuadLabs

Jong Yoon Kim Joy Ghosh Kunwar Asheesh Saxena Mankiran Chowhan Martin Herbert CEO, Online Business Regional Vice President, India Co-Founder & CTO, Managing Director, Indian Regional Managing Director for Yanolja & Subcontinent, TravelClick RedDoorz Subcontinent, SAP Concur India & Sri Lanka, Travelport and many more...

Pete Saxby Prashant Kirtane Purav Shah Vipul Kapoor Associate Director, Asia Pacific, Founder & CEO, CEO & Founder, Co-Founder, eZee Bókun, a TripAdvisor company Travelstop QuaQua Technosys 7 2020 Partners

CONFERENCE PARTNERS

BUYERS ELITE PROGRAMME PARTNERS

Association of Corporate Travel GLOBAL Executives

8 Buyers Elite Partner Programme

Join us in the Buyers Elite Partner Programme (BEPP)

Attending ITB India? Develop stronger trade ties with the buyers at the show and secure more business opportunities together by being a BEPP Partner.

As a BEPP Partner, you may recommend MICE, Leisure and Corporate buyers, and these buyers can either be your existing clients or buyers whom you wish to meet at ITB India. You will be given priority meetings with your approved recommended buyers* as a BEPP partner.

*Recommended buyers will be subjected to validation by the ITB India Buyers Team

Priority meetings with Benefits of being a your recommended BEPP Partner buyers during business matching

Accommodation and Hosting of one flight reimbursements representative with a of recommended minimum of 15 buyers handled by the approved ITB India team recommended buyers

On-site branding and logo to be included in show catalogue

Contact the ITB India Buyers Team at [email protected] for more information. 9 Get your Trade Visitor Tickets to #ITBINDIA2020

The inaugural ITB India is your Gateway to the Indian Travel Market. Leverage on ITB India to forge new part- REGISTER nerships and strengthen existing business relations with the most important players in the industry.

AS A TRADE With 8,000+ attendees, 500+ buyers, 400+ exhibi- tors and 150+ speakers, ITB India is the platform for you to network, do business and learn from industry VISITOR experts.

To purchase your Trade Visitor ticket, visit www.itb-india.com For enquiries, please contact us at +65 6635 1188 or email us at [email protected]

10 itb-india.com