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Passenger Information at Stockholm-Arlanda Airport

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Passenger Information at Stockholm-Arlanda Airport DEGREE PROJECT IN COMPUTER ENGINEERING, FIRST CYCLE, 15 CREDITS STOCKHOLM, SWEDEN 2021 Passenger Information at Stockholm-Arlanda Airport Examiner Fredrik Kilander OSKAR KUSHWAHA KTH ROYAL INSTITUTE OF TECHNOLOGY SCHOOL OF ELECTRICAL ENGINEERING AND COMPUTER SCIENCE 2 Table of Contents Figures of contents .................................................................................................................... 5 Abstract ...................................................................................................................................... 7 Sammanfattning......................................................................................................................... 9 Acknowledgements .................................................................................................................. 11 1. Introduction ...................................................................................................................... 13 1.1 Problem Statement ....................................................................................................... 13 1.2 Purpose ......................................................................................................................... 14 1.3 Goal ............................................................................................................................... 14 1.4 Research Method .......................................................................................................... 14 1.5 Target Audience ............................................................................................................ 14 1.6 Scope and Delimitations ............................................................................................... 14 1.7 Benefits, Ethics and Sustainability ................................................................................ 15 1.8 Thesis Outline................................................................................................................ 16 2. Background ....................................................................................................................... 17 2.1 International Air-Transit Hubs ...................................................................................... 17 2.2 Airport Infrastructure and its Components .................................................................. 19 2.3 Essential Services at an International Airport............................................................... 21 2.4 Passenger Movements at Airports ............................................................................... 23 2.5 Modernization and Technology in Airports .................................................................. 24 2.6 Physiological and Psychological Effects on Travel ........................................................ 26 2.7 Educational factors, Language barriers, and Intercultural Competence at airports .... 27 2.8 Stockholm-Arlanda Airport- ARN .................................................................................. 30 3. Methodoloy ...................................................................................................................... 35 3.1 Research Strategy ......................................................................................................... 35 3.2 Research Phases ............................................................................................................ 35 3.3 Research Methods ........................................................................................................ 36 3.3.1 Literature Review ...................................................................................................... 36 3.3.2 Interview Review ....................................................................................................... 37 3 3.3.3 Survey Review ........................................................................................................... 37 3.4 Research criteria ........................................................................................................... 38 3.5 Ethical Requirements .................................................................................................... 38 4. Result ................................................................................................................................ 39 4.1 Methodology Execution ................................................................................................ 39 4.2 Survey Results ............................................................................................................... 40 5. Analysis and Discussions ................................................................................................... 49 5.1 Survey Presentations .................................................................................................... 49 5.2 Survey findings .............................................................................................................. 50 6. Conclusion and Future Work ............................................................................................ 55 7. References ........................................................................................................................ 57 4 Figures of contents Figure 1 - Figure credit: Author; Passenger Hall, Terminal 4, Stockholm Arlanda Airport. Figure 2 - Figure credit: Swedavia; Stockholm-Arlanda Airport Map. Figure 3 – Figure credit: Author; Departure hall Terminal - 5, Arlanda Airport. Figure 4 - Figure source credit: Reference [26]. Figure 5 - Figure credit: Finnish Border Control; ePassport-gates at Vantaa International Airport. Figure 6 - Figure credit: Author; Self check-in kiosks in Terminal 5 at Stockholm Arlanda Airport. Figure 7 - Figure credit: Author; Arrival hall F-pier Terminal 5, Stockholm-Arlanda Airport. Figure 8 - Figure credit: Author; Arrival Hall Terminal 3, New Delhi International Airport. Figure 9 - Figure credit: Author; Airport train, O’ Hare Chicago International Airport. Figure 10 - Figure credit: Author; Departure airport screen, F pier Terminal-5, Stockholm- Arlanda Airport. Figure 11 - Figure credit: Author; Airlines serving Stockholm-Arlanda Airport. Figure 12 - Figure credit: Author; Airport map of terminal 5. 5 6 Abstract Technology and the latest modern infrastructure have uplifted airports worldwide, creating them to be mini-town of their own consisting of all necessary resources from airport ground handling firms, airlines, different government entities, retails, and commercial spaces. The performance of an airport depends on several factors in which passengers are the most crucial resource. There exists no comprehensive, detailed information on passengers' travel at Stockholm- Arlanda Airport. The paper describes the agenda of passenger movements. It reflects on the issues and depreciation of passenger knowledge when transiting through Nordic busiest airport, Stockholm Arlanda Airport. The paper commences with an introduction to a brief, relevant literature study on airport infrastructure technology. Methodology briefs on methods conducted for this study, and consequently is the result presented and discussed from the surveys. Research result compromise of primary interviews from actual passenger transiting through Stockholm- Arlanda Airport. According to the research, the most navigational issues could not be concretely derived due to an on-going pandemic that had several impacts to execute this research detailed. Mainly the drastic impact on the aviation industry during this period affected the result of this paper. This paper needs further examination during no uncertainty in the aviation industry to further develop a tangible result. Keywords: Stockholm-Arlanda airport, passenger management, airport infrastructure technology, airport navigation 7 8 Sammanfattning Teknik och den senaste moderna infrastrukturen har höjt flygplatserna över hela världen och skapat dem för att vara en egen ministad som består av alla nödvändiga resurser från flygplatshanteringsföretag, flygbolag, olika myndigheter, detaljhandeln och kommersiella utrymmen. Prestanda för en flygplats beror på flera faktorer där passagerare är den viktigaste resursen. Det finns ingen omfattande, detaljerad information om passagerares resor till Stockholm- Arlanda flygplats. Uppsatsen beskriver agendan för passagerarrörelser. Den reflekterar över frågor och försämring av kunskap om passagerare vid transitering genom Nordens mest trafikerade flygplats, Stockholm Arlanda Airport. Uppsatsen inleds med en introduktion till en kort, relevant litteraturstudie om flygplatsinfrastrukturteknik. Metoderna sammanfattar metoderna för denna studie, och följaktligen presenteras och diskuteras resultatet från undersökningarna. Forskningsresultat kompromiss av primära intervjuer från faktiska passagerare genom Stockholm-Arlanda flygplats. Enligt forskningen kunde de mest navigationsfrågorna inte härledas konkret på grund av en pågående pandemi som hade flera effekter för att utföra denna detaljerade forskning. Framför allt påverkade resultatet av denna uppsats drastiskt för flygindustrin under denna period. Denna uppsats behöver granskas ytterligare under ingen osäkerhet inom flygindustrin för att ytterligare utveckla ett konkret resultat. Nyckelord: Stockholm-Arlanda flygplats, passagerarhantering, flygplatsinfrastrukturteknik, flygplatsnavigering 9 10 Acknowledgements I would like to thank my adviser Fredrik Kilander at KTH Royal Institute
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