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My Cloud EX2 Ultra Private Cloud Storage Software My Cloud™ EX2 Ultra Private Cloud Storage User Manual WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at http://register.wd.com. Accessing Online Support Visit our product support website at http://support.wd.com and choose from these topics: Downloads—Download drivers, software, and updates for your WD product. Registration—Register your WD product to get the latest updates and special offers. Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information. Knowledge Base—Search by keyword, phrase, or answer ID. Installation—Get online installation help for your WD product or software. WD Community—Share your thoughts and connect with other WD users. Learning Center — Start here to get the most out of your Private Cloud Storage device (http://www.wd.com/setup). Contacting WD Technical Support When contacting WD for support have your WD product serial number, system hardware, and system software versions available. North America Asia Pacific US & Canada 800 275-4932 Australia 1 800 42 9861 English US-Spanish 949 672-7199 China 800 820 6682 / 400 627 6682 Mexico 800.832.4778 Hong Kong +852-3057 9031 India 1 800-200 5789 / 1 800-419 5591 Europe (toll free)* 00800 ASK4 WDEU Indonesia 001-803-852 3993 (00800 27549338) Japan 0800-805 7293 / 0120-934 453 Europe +31 880062100 Malaysia 1 800-817 477 Middle East +31 880062100 Philippines 1 800-1855 0277 / +63-2-395 2319 Africa +31 880062100 Singapore 1 800 608 6008 Russia 8-10-8002-3355011 Taiwan 0800-225 593 / +886-2-8723 1298 Thailand 00 1800 852 5913 * Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using My Cloud EX2 Ultra Private Cloud Storage software. Table of Contents WD Service and Support . ii Registering Your WD Product. ii 1 Important User Information 1 Important Safety Instructions . 1 Recording Your WD Product Information . 2 . 2 2 Product Overview 3 About the System . 3 About the Online Learning Center . 4 Package Contents. 5 Pre-installation Instructions. 6 Handling Precautions . 6 Product Components . 7 3 Getting Started 11 Installing Drives in the Driveless Model . 11 Physically Connecting the Device. 13 Getting Started Using Online Setup Software. 14 Getting Started Without Online Setup Software . 15 Accessing Content . 15 4 Accessing Your Cloud Remotely 17 Enabling Cloud Access for the My Cloud EX2 Ultra Device . 17 Configuring Cloud Access for a User . 17 Mobilizing Your Files with iOS and Android Mobile Apps . 19 5 Managing Users, Groups, and Shares 20 About Users . 20 About Groups . 25 About Shares . 27 6 The Dashboard at a Glance 31 Launching the Dashboard. 31 The Dashboard Home Page . 33 Obtaining Customer Support . 42 Common Tasks. 44 7 Backing Up and Retrieving Files 45 About Backups . 45 Managing a USB Device and USB Backups. 45 Remote Backups. 47 Internal Backups . 50 WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE i USER MANUAL Cloud Backups . 51 8 Managing Storage on My Cloud EX2 Ultra 56 Storage Types . 56 RAID Storage . 57 Disk Status . 60 iSCSI Storage . 61 Volume Virtualization . 63 9 Managing Apps on My Cloud EX2 Ultra 66 About Apps . 66 Managing Apps. 66 10 Playing/Streaming Videos, Photos, & Music 70 Media Servers. 70 Media Storage. 72 Enabling DLNA and iTunes. 72 Accessing Your Private Cloud Using Media Players . 76 Accessing Your Private Cloud Using iTunes . 77 11 Configuring Settings 78 General . 78 Network. 85 Media . 92 Utilities . 92 Notifications . 95 Firmware Update . 98 12 Replacing a Drive 100 Identifying a Faulty Hard Drive . 100 Replacing a Drive . 101 Returning a WD Drive . 102 13 Regulatory and Warranty Information 103 Regulatory Compliance. 103 Warranty Information (All Regions Except Australia/New Zealand) . 104 Warranty Information (Australia/New Zealand only) . 105 14 Appendices 107 Appendix A: My Cloud EX2 Ultra Quick User Guide. 107 Appendix B: Joomla!® Setup Guide . 112 Appendix C: phpBB Setup Guide.
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