Reference

xRM and CRM for small and medium -sized enterprises

CAS genesisWorld

in use worldwide

The HAHN Group is a network of specialist companies in Sector industrial automation and robotics. With production sites in Industry, automation and robotics China, Germany, the UK, India, Israel, Croatia, Mexico, Switzerland, Sweden, the Czech Republic, Turkey and the Objective/Requirements USA, the Group currently employs around 1,100 people at 19  Replacement of island solutions locations. Automotive, consumer goods, electronics and  Professional, centralized customer relationship medical technology are among its target markets. HAHN is management also enjoying success in the advanced field of collaborative  Mapping and optimization of internal robots (or cobots). processes

 Structured project tracking Ideal for complex processes  Clearly structured quote preparation „In customer communications, each of our group members  Interfaces to the ERP systems already in use was already using their own stand-alone solution based on  Connection of all locations CRM and ERP systems, or implemented their own systems  Mobile solution using Outlook," recalls the Project Manager. "After conducting intensive market research, the choice fell on CAS genesisWorld, because it is a CRM system which fits Benefits and advantages perfectly with our requirements and offers good value for  Logical consistency and ease of use with extensive money.” The logic of the system, the ability to cross-link cross-linking of information and easy, cross- information and the flexibility to map even complex location access to all relevant customer data processes neatly were the attributes that swung the decision.  Transparent mapping and automation of complex processes - efficiently supporting internal Go-live within three months communications, day-to-day business and customer relations Barely three months after placing the order, CAS genesisWorld went live at one of the Hahn Group  High levels of customer satisfaction thanks to fast, expert support from every workstation and when companies. And six months after that, more than half of the mobile locations had been integrated. The adaptation of interfaces to the ERP systems being used ran equally smoothly. "The  Comprehensive, centrally collated information on all interactions and communications, including ERP high functionality of CAS genesisWorld and our experience data in digital customer or project files are key in providing customers with quick, expert help," says  Targeted project management with an effective CRMC Project Manager Tobias Homberg. workflow and control system

 Sound decision-making basis with clear evaluation options for key data

Project data

 CAS genesisWorld Premium

Module: Report, ERP connect, Marketing pro 

Customer

» After conducting intensive market research,  HAHN Group, www.hahn.group the choice fell on CAS genesisWorld, because  A network of specialist companies in industrial it is a CRM system which fits perfectly with our automation and robotics requirements and offers good value for  19 locations money.«  Over 1.100 employees Konstantin Dick, Head of Marketing Projektpartner Mobile use in sales and service  crm consults GmbH, www.crm-consults.de Over 100 users in the international HAHN Group are now successfully running CAS genesisWorld when on the move. CAS genesisWorld "Our customer communication by telephone and e-mail,  Professional customer management the preparation of quotations and project tracking  Supports internal processes, increases procedures have made a crucial leap forward with the CRM efficiency system," says Konstantin Dick. "Our sales and service staff  Specially designed for the requirements of use the mobile app or the browser interface to keep up to SMEs date when on the move". The goal is clearly defined:  Mobile CRM solutions with CAS SmartDesign Through the course of 2019 all HAHN locations will be for smartphones, tablets and browsers working with CAS genesisWorld.  Flexible, easy to integrate, extendable

 Established product – winner of several awards Comments from other customers: www.cas-crm.com  Over 200 CRM specialists provide on-site support  Being used successfully by more than 20,000 Find out more companies

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