Ana Hannah [email protected] 706.459.7353
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Ana Hannah [email protected] 706.459.7353 EDUCATION University of North Georgia, Dahlonega, Georgia, graduated May 2018 Bachelor of Business Administration, Management Major SPECIAL SKILLS Foreign Languages: Advanced Portuguese, Beginner Spanish Computer: Microsoft Office, Outlook, RecTrak, Eden, Photoshop, Lightroom, TeamUnify, Wix, Macintosh, PC Certifications: Aquatics Facility Operator (AFO), Certified Food Handler, Water Safety Instructor (WSI), CRP, First Aid, Swim America Instructor Level 500+hours Other: Photography, Videography, Carpentry, Power tools, and Painting EXPERIENCE City of Coral Gables, Coral Gables, Florida Mar 2020 - Current Assistant Aquatics Supervisor- Venetian Pool ▪ Assist with supervision, hiring, scheduling, hiring and disciplining of staff ▪ Further assist with purchasing, procurement and compliance of local state and federal codes ▪ Co-managing the scheduling for camps and staff availability ▪ Maintaining proper chemical levels for pool, and reporting any equipment malfunctions ▪ Creating virtual content to share on social media Salty Donut, South Miami, Florida Sept. 2019 - Feb. 2020 Guest Experience Team Member ▪ Responsible for initiating cash register payments ▪ Effectively communicating front of house needs throughout the company ▪ Organizing and stocking front of house supplies to ensure product availability ▪ Ensuring customers are satisfied with every part of the flooring experience, from initial greeting to order completion ▪ Maintaining a friendly and positive attitude at all times, even with unhappy customers ▪ Memorizing line of products, including prices, ingredients and allergen information Global Treks & Adventures LLC, Winona, Minnesota June 2019 - Sept. 2019 Iceland 2019 Intern- Team Photographer ▪ Photographing environmental and cultural subjects ▪ Compiling and editing media for publication ▪ Keeping team focused and on project ▪ Assisting in research and trip preparation ▪ Writing and editing for research trip’s publication Gulliver Swim School, Miami, Florida May 2018 - June 2019 Lead Swim Instructor ▪ Head of Billing: handled reoccurring charges, refunds, invoices, purchases, and create new client accounts ▪ Managing, training and mentoring swim instructors ▪ Co-managing the scheduling for lessons and staff availability ▪ Assisting in hiring new staff ▪ Maintaining proper chemical levels for two pools, and reporting any equipment malfunctions ▪ Promoting on Social Media ▪ Editing the website design ▪ Collaborating with leaders of intercampus programs ▪ Serving the needs of our clients ▪ Teaching swim lessons to various ages and skill levels University of North Georgia, Dahlonega, Georgia Aug. 2016 - May 2018 Campus Postal Worker ▪ Customer service representative ▪ Communicating with intercampus offices ▪ Reconciling cash drawer ▪ Sorting, labeling, collecting and delivering mail ▪ Operate various types of postal equipment Dalton Parks and Recreation, Dalton, Georgia May 2016 - Aug. 2017 Lifeguard/Swim Instructor ▪ Maintaining constant surveillance of patrons in the facility ▪ Maintaining high level of customer service ▪ Reconciling cash drawer ▪ Assisting manager with opening/closing procedures ▪ Teaching swim lessons Carpet Capital Aquatics Club, Dalton, Georgia May 2015-July 2016 Age Group Coach ▪ Coaching 5-8yrs old age group ▪ Teaching swim lessons ▪ Maintaining a positive and informed communication line with staff and members ▪ Keeping a safe and clean pool area Cellular (305) 968-8781 3680 SW 58 Ct. Carolina Vester, CPSI, AFO Miami, FL 33155 [email protected] Objective: To further pursue my career in public administration and service with the City of Coral Gables, which will allow me to implement my vision of a sustainable infrastructure and World-Class amenities to improve all aspects of life and leisure for Coral Gables residents, employees and visitors. Work Experience: 05/16 - Present Community Recreation Assistant Director City of Coral Gables Coral Gables, FL Parks & Recreation -Oversees the management, maintenance and operations of all parks and recreation Divisions, including all active and passive parks; the permitting of special events, film permits, and coordination of special events, develops and implements programs for cultural, recreational and inclusive activities; identifies geographical deficiencies in levels of service for walkable parks and coordinates improvements and acquisitions of land. 06/12 - 05/16 Venetian Pool Aquatics Supervisor 05/10 - 06/12 Assistant Supervisor / Lifeguard Instructor City of Coral Gables Coral Gables, FL Parks & Recreation - Venetian Pool -Administer & supervise all facility operations and comply with safety standards 09/04 - 12/10 Layout & Advertising Editor COMITES Miami (Comitato Degli Italiani All Estero) Miami Beach, FL -Design and lay-out quarterly newsletter; oversee annual budget 05/06 - 04/10 Recreation Facility Aid City of Coral Gables - Venetian Pool Coral Gables, FL -Assist in all programming and daily pool, admission and concession operations 10/04 - 04/06 Life Guard III Deck Supervisor / Lifeguard Instructor City of Coral Gables - Venetian Pool Coral Gables, FL 05/04 - 09/04 Life Guard I through III / Deck Supervisor Ellis & Associates Coral Gables, FL Education: 2010 Bachelor of Science in Communication University of Miami Coral Gables, FL Double Major: Print Journalism and Fine Arts 2005 Seminar / Study Abroad Program Scuola Sportiva Rome, Italy Certified Sports Facility & Event Operator by the Alleanza Sportiva Italiana 2004 High School Diploma Coral Gables Senior High School Coral Gables, FL - Page 1 of 2 - Certifications & Skills: • Fluent in five languages: English, Spanish, French, German, and Italian • Six Sigma Green Belt Certified • Graduate from the Joe Abrahams Academy for Leadership Excellence • CPSI (Certified Playground Safety Inspector) • AFO (Aquatic Facility Operator) certified • Licensed Comprehensive Aquatic Risk Management Program Instructor • Certified ECSI (Emergency Care & Safety Institute) Instructor • E&A VanGUARD certified in Aquatic Leadership • WSI certified with the American Red Cross • ICISF certified in Individual Crisis Intervention & Peer Support ICISF • certified in Group Crisis Intervention • National Restaurant Association certified Food Protection Manager • Skilled in designing web and newspaper layouts utilizing software such as ADOBE Illustrator, Page Maker, InDesign, Photo Shop & etc. Proficient use of RecTrac, CLASS, EDEN, Quick Books, Premier, Keynote, Pages, Numbers, Office: Word, Excel, Publisher, Power Point, and all Internet and e-mail functions. Academics and Honors: • Guest speaker at FRPA's 2020 Annual State Conference • Published in FRPA's Journal • Ford Mujeres Legendarias of the Year 2018 • City of Coral Gables 2013 Employee of the Year • 2014 & 2015 Green Giant Award Finalist • Guest speaker for the American Water Works Association • Guest speaker at the 2014 Water Expo • Provost’s Honor Roll & Dean’s List Personal Profile: • Cofounder and Vice President for Internal Affairs of CG-USA • Developer & Editor of Il COMITES Informa References: Available upon request. - Page 2 of 2 - Ericka Kofkin 3660 Thomas Ave. Miami, FL 33133 [email protected] 305-609-6936 (Text) Energetic and upbeat recreational counselor experienced with children and young adults with disabilities. ASL competent. Proven competencies in teaching and directing various recreational activities and programs. Facilitator who is able to team with parents and professionals to identify and achieve developmental goals for children with disabilities. Substantial knowledge of outdoor activities, sports and appropriate accommodations, emergency procedures, first aid and weather conditions. SPECIAL POPULATIONS COORDINATOR City of Coral Gables 2018-Present - Coordinates inclusive programs and techniques to accommodate individuals into the general population. - Evaluates participants' skill level and assesses capacity to participate in recreational activities. - Implements behavior plans, as needed, creates and safeguards appropriate documentation. - Researches, markets and promotes programs of interest to the City of Coral Gables special needs population. - Evaluates programs efficiently and makes adjustments to program content as needed. - Directs, assigns, supervises, trains and evaluates special populations counselors. - Assists in identifying staffing needs and in recruiting qualified personnel. Assists in the training of contracted and volunteer staff. ASL PROGRAM INSTRUCTOR – Summer Camp [Pilot Program] 2016 City of Coral Gables and Center for Independent Living Miami, FL -Created, managed and administered ASL skills and program activities for campers and counsellor staff. -Provided instruction in ASL skills to young adults in countywide theater program. -Background and security cleared to work with children in public programs City of Coral Gables (2016). SAILING INSTRUCTOR Saint Augustine Yacht Club St. Augustine, FL 2014-2015 -Coached campers ages 5-17 with and without disabilities in Opti and Club 420 sail boats. -Responsible for equipment maintenance and safety. -Coordinated programming for campers, volunteers, staff and club members from a variety of backgrounds, including those with disabilities. -Created and maintained St Augustine Yacht Club social media program on Facebook. -Redirected constructive feedback from campers, parents, club members and community into viable and ongoing program initiatives. NARCOTIC COMPLIANCE TECHNICIAN, OmniCare Pharmacy, Jacksonville,