Always There Impact Report 2020
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ALWAYS THERE IMPACT REPORT 2020 CONTENTS ALWAYS THERE IN TOUGH TIMES A WELCOME FROM OUR CHAIR AND CONTROLLER 4 For 100 years, we have been the RAF’s oldest friend – loyal, generous and always there. In 2020, we were A WELCOME FROM MIKE 6 proud to be by the side of veterans, serving personnel 2020: OUR KEY STATS 8 and their families during the Covid-19 crisis. KEY AIM 1: EMOTIONAL WELLBEING 10 KEY AIM 2: FRIENDSHIPS AND CONNECTIONS 14 OUR VISION OUR VALUES KEY AIM 3: FAMILY AND RELATIONSHIPS 18 No member of the Beneficiary-focused KEY AIM 4: INDEPENDENT LIVING 22 RAF Family will ever face adversity alone. Compassionate KEY AIM 5: FINANCIAL ASSISTANCE 26 ALWAYS THERE FOR SERVING PERSONNEL 30 Inclusive ALWAYS THERE WORLDWIDE 32 OUR PURPOSE WORKING IN PARTNERSHIP 34 Responsive To understand and FUNDRAISING HIGHLIGHTS 36 support each and Trustworthy THANKING OUR DONORS 43 every member of the FINANCIAL HIGHLIGHTS 44 RAF Family, whenever they need us. A MESSAGE FROM BOB 46 Cover photo: Sergeant Georgie Smith, who is based at Bristol Armed Forces Careers Office and competes in national powerlifting and rowing competitions despite having multiple sclerosis. We supported Georgie to continue training during the Covid-19 pandemic. In 2020 Georgie took to the skies in a XXV (Fighter) Squadron Hawk T2 jet to show that sudden illness or disability doesn’t have to mean the end of a career in the RAF. Read her story on page 29. 2 3 calling isolated RAF Family members Family. We are proud of our support both throughout the year to see how they big and small, complex and simple, short- were coping. We also quickly expanded and long-term – from supporting veterans our Telephone Friendship Groups, made over decades, to providing one-off grants, our Listening and Counselling Service a call to check in, or a membership of the available digitally and introduced our new Headspace mindfulness app for serving 24-hour Emotional Support Helpline and personnel. Whatever RAF Family members counselling service for children and young need, we are always there to help with a people. We launched Airplay Connect too, tailor-made solution. a digital platform where young people – isolated from school and their friends Our rapid and effective response to the – could access our exciting programme Covid-19 crisis this year wouldn’t have of activities. been possible without the incredible support of our amazing donors and We also continued to support members fundraisers. Thank you so much for QUICKLY ADAPTING TO BE of the RAF Family in financial need. your help, especially during what was a We quickly made it possible to apply for difficult financial year for many. Thanks grants of up to £750 completely online also to the Fund’s brilliant, hard-working THERE FOR THE RAF FAMILY – a first for a UK military charity. We staff, who have excelled while dealing carried on our important work giving with the complex challenges of working DURING A DIFFICULT YEAR grants to support RAF Family members from home, and to our Trustees for their to live independently too. invaluable guidance. 2020 was extremely challenging for many in the RAF Family. We were however immensely sad to As the Covid-19 situation improves permanently close Princess Marina House, throughout 2021, we will continue to But we were there with the help they needed just as we always our care and respite centre on the West evaluate how we can best provide a full have been for the past century, quickly developing innovative Sussex coast. We thank all our staff there range of support for the RAF Family. For support to meet the challenges of the day. for their hard work over the years, and over a century we’ve always been there hope our guests will continue to use our for veterans and serving personnel when In March 2020, Covid-19 changed all our through this tough year, despite other welfare services. they needed us. We’re determined and lives. From extreme isolation to financial a downturn in our income because confident our support will continue far As the stories in this Impact Report problems, anxiety and bereavement, of the crisis. into the future, no matter what challenges show, these initiatives have made a huge members of the RAF Family have battled we face. difference to the lives of many in the RAF through a myriad of problems due to the When the pandemic arrived, we pandemic. But we were there to make instantly moved to working from home, sure they didn’t have to face this turbulent seamlessly ensuring we continued to time alone. deliver our vital support, and began work on new initiatives to meet new Rapidly adapting our services to support needs. Tackling isolation and mental those most in need, we are proud to wellbeing were important priorities for have helped over 63,700 veterans and us. We immediately set up our Check Lawrie Haynes Air Vice-Marshal Chris Elliot CB CBE serving personnel – and their families – get and Chat call service, with Fund staff Chair, Royal Air Force Benevolent Fund Controller, Royal Air Force Benevolent Fund 4 5 Without the Fund… I don’t know if I wouldbehere. ALWAYS THERE FOR MIKE The Fund was there when no Former Corporal Mike Fotherby says we saved his life. For 26 years the Fund has been by his side, following a life-changing accident. one else was.” Here, Mike welcomes you to our 2020 Impact Report. “In March 1994, I fell during a volleyball “The Fund has been there every step of game, injuring my knee badly. My the way. I’ve had to rely on a wheelchair specialist told me I would never walk since 2010, so they paid for an accessible again, and I would have to leave the RAF. kitchen and adapted my conservatory and garden. Without these changes, “This sent me to a very dark and angry I would be totally confined to bed. In place. Hell is the only way I can describe 2020, I got more than £15K in back-dated the turmoil I was in. I had a wife and son. payments after the Fund’s Advice and I was 36. The job centre confirmed what Advocacy Service spotted that my local the specialist said – I was ‘unemployable’. authority had been miscalculating my “The Fund was there when no one else benefits for years. was. The following year, we moved into “I’m proud to introduce the Fund’s 2020 a house the Fund specifically bought for Impact Report, showing how the charity us, adapted with an accessible bathroom is always there for the RAF Family. It and mobility aids. The Fund came to my has been a difficult year for us all, but rescue. the Fund has stood side by side with “I was overwhelmed and just cried, both veterans and serving personnel in need from relief and the knowledge that my throughout, with lots of new and adapted family and I were not alone. In fact, I was services to meet the RAF Family’s needs told I would never be alone because the during the pandemic. Fund was my family and always will be. “Thank you to everyone who has donated “I’ve suffered from more ill health over and fundraised this year – I hope you’ll the years, including blackouts caused continue to support the Fund next year by a brain disease called complex multi- and beyond, so they can continue to function disorder. I also have complex transform the lives of people like me.” regional pain syndrome, which means I live in pain 24 hours a day. 6 7 2020: OUR KEY STATS £26M SPENT ON MEETING THE 21,500+ NEEDS OF THE RAF FAMILY 63,700+ VETERANS AND MEMBERS OF THEIR FAMILIES THE RAF FAMILY 96% 92% SAID OUR SUPPORT RATED OUR SERVICE SUPPORTED 42,200+ IMPROVED THEIR AS EITHER ‘EXCELLENT’ SERVING PERSONNEL QUALITY OF LIFE OR ‘VERY GOOD’ AND THEIR FAMILIES Some of our Ambassadors – people we’ve helped who go on to speak about their experiences and represent the Fund – at RAF Odiham 8 9 KEY AIM ONE: EMOTIONAL WELLBEING Without the Fund… HOW WE WERE THERE I don’t even FOR MICHAEL ALWAYS THERE TO want to think When former Senior Aircraftman Michael Goody was severely injured in an IED blast SUPPORT THE RAF about what in Afghanistan in 2009, we were by his side. Over the next decade, we helped could have Michael pay for an automatic car and home FAMILY’S MENTAL happened. adaptations. But when his dad died in July 2019, it was emotional support he needed – WELLBEING The Fundis and we were there to provide that too. the friend “After my dad died, I felt completely lost,” In normal times, RAF life can be tough. Challenges for said Michael. “I put my own grief aside serving personnel include deployment, family separation that’s always to support my mum. But the cracks soon and frequent moves between postings. And for veterans and started showing. I found myself lying in serving members alike, loneliness, bereavement and ill there.” bed until 1pm and then I would get up and health can all cause unhappiness. drink.” Covid-19 shook many in the RAF Family’s mental wellbeing Michael approached the NHS for even further, causing financial difficulties, increased counselling, but there was a six-month isolation and stress, fear of illness and more. waiting list. That’s where we stepped in, instantly setting Michael up with the help Throughout a turbulent 2020, we were there to support the he needed.