HUMAN RESOURCES ADMINISTRATOR Tarrant County 9-1-1 District
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HUMAN RESOURCES ADMINISTRATOR Tarrant County 9-1-1 District EXECUTIVE SEARCH PROVIDED BY THE COMMUNITY Located in north-central Texas, Tarrant County has a population of over 2.5 million, covers 1,100 square miles, and is the third- most populous county in Texas and the 16th most populous in the nation. The county is part of the Dallas-Fort Worth-Arlington Metro Area and the county seat is Fort Worth. Tarrant County enjoys great connectivity, with air service provided by DFW International Airport, Love Field, Alliance Airport, Meacham International Airport, Spinks Airport, and local rail service provided by the Dallas Area Rapid Transport authority. Tarrant County is a thriving hub for transportation, healthcare, and manufacturing experiencing substantial population growth in recent years. The area’s major employers include AMR Corp. (American Airlines and Envoy Air), Texas Health Resources, Lockheed Martin, NAS Fort Worth JRB, Fort Worth Independent School District, Arlington Independent School District, and Bell Helicopter Textron, Inc. The county’s residents enjoy convenient access to unmatched cultural, recreational, and entertainment opportunities. The Amon Carter Museum, the Kimbell Art Museum, the Fort Worth Zoo, the Texas Motor Speedway, and Texas Rangers baseball games are just a few of the attractions that draw visitors to the many family- friendly communities that make up Tarrant County. Fantastic local parks systems, award-winning golf courses, and scenic vistas make the county an ideal destination for outdoor enthusiasts. Tarrant County is served by 20 school districts, with several private schools available throughout the area. For those seeking higher education, there are many options within Tarrant County, including Texas Christian University, the University of Texas at Arlington, the University of North Texas Health Science Center, Dallas Baptist University, Tarrant County College District, Dallas Community College District, and Texas Wesleyan University. Tarrant County has a median income of $58,711 and a median home value of $141,000. ABOUT THE DISTRICT The Tarrant County 9-1-1 District was created in 1984 to provide 9-1-1 equipment and services to all police, fire, and EMS departments in Tarrant County, as well as Irving, Grand Prairie, and the DFW Airport. Today the District provides 9-1-1 service and equipment to a population base of over 2.5 million through 50 Public Safety Answering Points (PSAPs). In the early days of 9-1-1 in Tarrant County, the District interacted with just two phone companies: Southwestern Bell (now AT&T) and GTE (now Frontier). Today, it supports calls from more than fifty landline companies, five wireless providers, several VoIP providers, and numerous private telephone systems. In 2020 the District’s PSAPs processed over 1.9 million 9-1-1 calls with over 83% of those from wireless callers. Through its partnership with the PSAPs, the District provides the most reliable 9-1-1 telecommunications system available. 2 TARRANT COUNTY 9-1-1 DISTRICT | HUMAN RESOURCES ADMINISTRATOR MISSION The Tarrant County 9-1-1 District will continuously provide reliable, accurate, responsive, and effective emergency communication networks and services to our member jurisdictions ensuring the protection of life and property for citizens in our community. When Seconds Count VALUES The control of District operations is the responsibility of member jurisdictions and the board of managers. The District will provide the most reliable, efficient, cost-effective, and proven state-of-the-art technologies available at the lowest service fee rate possible. GUIDING PRINCIPLES Ensure availability of the 9-1-1 system to all persons and entities within the Tarrant County 9-1-1 District. Provide continuous improvement of systems and services through research and implementation of industry “best practices.” Enhance public education and awareness of available and future 9-1-1 services. To provide leadership in the areas of legislation, regulation, and technology. Advise, inform, and educate telecommunicators (and other public safety personnel) to ensure adherence to federal and state emergency communications laws and requirements. MEMBER CITIES The Tarrant County 9-1-1 District is comprised of the following cities and entities: Arlington Edgecliff Village Irving River Oaks Azle Euless Keller Saginaw Bedford Everman Kennedale Sansom Park Benbrook Forest Hill Lakeside Southlake Blue Mound Fort Worth Lake Worth Watauga Burleson Grand Prairie Mansfield Westlake Colleyville Grapevine North Richland Hills Westover Hills Crowley Haltom City Pantego Westworth Village Dallas/Fort Worth Airport Haslet Pelican Bay White Settlement Dalworthington Gardens Hurst Richland Hills Unincorporated Tarrant County 3 TARRANT COUNTY 9-1-1 DISTRICT | HUMAN RESOURCES ADMINISTRATOR The District provides an array of services including: ) Fiduciary accountability, budgetary services, and ) Contingency planning and continuation of budgetary planning, including reserves for capital operations development ) Regulatory oversight and assistance in the areas ) Public education, public information, and impacting 9-1-1 community outreach ) Contract Services related to various telephony ) Technical planning, implementation, funding, providers routing calls into the District’s network and oversight of all products and services related to 9-1-1 call delivery ) Quality assurance and problem resolution ) Development and maintenance of MSAG, ) Testing of wireless accuracy and new database, and GIS data technologies ) Oversight and development of existing and future ) Training of 9-1-1 call takers, supervisors, and network connectivity and facilities managers ) Long-range planning and systems migration ) Oversight of private switch services ) Standards development and industry leadership ) PSAP assistance, including funding of special projects approved by the Board of Managers GOVERNANCE AND ORGANIZATION Tarrant County 9-1-1- District is a Special Purpose District as defined by the Texas Health and Safety Code, Chapter 772.200. The District is governed by an eight-member Board of Managers, comprised of two members appointed by the City of Fort Worth, one member each appointed by the Tarrant County Commissioners Court, the City of Arlington, City of Grand Prairie, City of Irving, and the Tarrant County Mayor’s Council. One non- voting member represents the major service supplier, AT&T. Tarrant County 9-1-1 District Executive Board Executive Director Director Interoperability Director Human Resources Support Services Coordinator Technical Services Administrator The District has a budget of more than $15 million for FY2020/21 and has 27 employees. Major projects underway or recently completed include: ) $19 million 9-1-1 system replacement ) Construction of a new District Network Operations Center ) Planned major network upgrade ) Incorporating Z-axis information into GIS systems 4 TARRANT COUNTY 9-1-1 DISTRICT | HUMAN RESOURCES ADMINISTRATOR ABOUT THE POSITION The Human Resources Administrator is a new position for the District and the person selected for this position will plan, coordinate, administer, and direct the human resources function for the organization. Primary responsibilities include: ) Leads the District’s hiring and recruiting process ) Manages the compensation plan and benefits program ) Hosts open enrollment annually for employees, coordinates leave management, ADA reasonable accommodation, and worker’s compensation ) Processes employee pay and benefit changes ) Manages drug and alcohol testing for new employees ) Establishes, implements, and maintains short- and long-range departmental priorities, goals, objectives, policies, and strategies ) Mediates grievances and complaints ) Monitors legislative and judicial actions affecting areas of responsibility ) Prepares and makes policy recommendations to the Board of Managers and Executive Director THE IDEAL CANDIDATE The Board of Managers seeks a highly qualified, experienced professional, to serve as its new Human Resources Administrator. The successful candidate will be an excellent communicator with a thorough knowledge of human resources processes and practices, including diversity, equity, and inclusion; recruitment; compensation; employee benefits; risk management and loss control; training; safety, and labor relations. Demonstrated knowledge of applicable federal and state laws, municipal management, budgeting, and planning is highly desired. The ideal candidate will have exceptional analytical and decision-making skills and be able to handle sensitive situations with tact, diplomacy, and confidentiality. The incoming Human Resources Administrator will utilize a broad organizational perspective, extensive management experience, and best practices to ensure the organization functions successfully. The chosen candidate will be big picture-oriented, dedicated to ensuring consistency with the smaller details while fostering organization-wide growth and development. The person hired for this position will continually make improvements in processes and procedures to ensure consistency and the best use of resources. It will be important for the new Human Resources Administrator to regularly evaluate professional development needs within the department and coordinate training that provides opportunities for employees to grow and learn. The selected candidate will be politically astute, but never political, and will promote collaboration within and across departments while fostering strong, harmonious