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Insight Into Indian Market Revealed ESSENTIAL READING FOR TRAVEL & HEALTH INSURANCE INDUSTRY PROFESSIONALS visit www.itij.com for the latest news NOVEMBER 2013 • ISSUE 154 Insight into Indian market revealed Travel safety ICICI Lombard General Insurance Company, in ICICI Lombard, said: remains top association with GfK Mode, recently released a “Our survey has report into the state of the Indian travel market helped us understand priority that serves to highlight the awareness of travel the perception and insurance policies among the population. Mandy behaviour of Indian The second annual Asterisk International Business Langfi eld has the details travellers with respect Traveller Study has found that safety remains the top to international travel. priority for people travelling for business purposes, The survey asked 1,043 recent travellers about the These insights will be highlighting the importance of companies preparing problems and issues they face while they are abroad, extremely useful for us their employees for working abroad. Sarah Watson as well as their awareness of travel insurance, purchase in terms of introducing explores the fi ndings of the survey behaviour and preferred destinations. According to innovative products and the survey, Singapore, Dubai and Thailand are now services that meet the The study, which was published by Europ Assistance top of Indian travellers’ list of preferred destinations, changing demands of our USA and Drum Cussac, shows that 83 per cent replacing the older preferences of the US, Australia customers in the travel of travellers polled stated that safety and the ability and Mauritius – perhaps affected by the belief insurance segment. to take care of their medical needs while travelling among travellers that the US is the most expensive The survey will prove internationally were their highest priorities, while half country in the world to visit as a tourist. The survey very useful in improving stated that they had required some level of medical was conducted across key travel markets in India – the penetration of care while travelling abroad. However, almost as many Mumbai, Delhi, Bengaluru, Ahmedabad and Indore. travel insurance and (44 per cent) were unsure if their health insurance When it comes to awareness of travel insurance enhancing awareness of company provided them with the same benefi ts products, it seems geography is key, with respondents its importance among abroad as they receive at home. from Mumbai and Delhi showing higher levels of Indian travellers.” Other highlights from the study show that 45 per cent awareness than those from other regions – over The key issues affecting of respondents said their company either does not offer 90 per cent of respondents from these regions the number of people a plan to assist travellers with travel-related emergencies were aware of travel insurance and willing to buy it. travelling from India or they do not know about it; and 80 per cent indicated Additional fi ndings from the survey were that one were cited as the sharp their company does not have a formal emergency or of the key drivers to purchasing travel insurance is fall in the value of the communication plan. An overwhelming 90 per cent of baggage protection. Amit Bhandari, vice-president rupee, as well as rising respondents, meanwhile, felt unequipped to handle a of underwriting and claims for ICICI Lombard, airfares, both of which natural disaster or political unrest/riots while travelling, commented: “People still connect travel insurance have resulted in a while 82 per cent felt unequipped to fi nd a local doctor. with delays in fl ights and loss of baggage, whereas drop in the number of The survey also showed that travellers are increasingly [the] medical perspective comes second. But from the outbound travellers. concerned about the potential of losing their ability claims side, we have seen maximum claims for medical When asked where they to use their communications devices, such as smart emergencies. However, non-medical claims are [also] obtained their travel phones and computers, in an emergency situation , as on the rise at present.” information from, the these devices provide vital links for their security as well Sanjay Datta, chief of underwriting and claims for continued on p.8 as their business. South African analysis released Finaccord has just published an update to its Assistance in South Africa sheds new light on this undertaken by South Africans in 2013 will be in the trips are undertaken by migrant workers who may be previous research about the South African market evolving market and reveals that the number of region of 4.2 million. Road travel remains a signifi cant reluctant to acquire travel cover. for international travel insurance and assistance. active competitors is rising feature of this market and accounts for nearly two Gross written premiums from international travel Based on extensive primary research – including thirds of all recorded outbound trips, with top overland policies sold on a stand-alone basis in South Africa a survey of more than 100 travel insurance Using offi cial interim data, Finaccord has calculated that destinations including Botswana, Mozambique and are thought to be growing at around 4.5 per cent distribution partners – Travel Insurance and the number of foreign trips (lasting one night or more) Swaziland; note, however, that some of these overland per annum in real terms, and an continued on p.8 REGULARS News continued p.4 Health matters p.20 Profile p.46 News analysis p.10 Travel matters p.22 Service directory p.47 Company brief p.14 IPMI news p.26 Grapevine p.54 Insurance matters p.16 ITIJ Awards Finalists p.31 On the move p.55 WWW.ITIJ.COM NEWS ANALYSIS FEATURES Editor-in-chief: Ian Cameron Editor: Sarah Watson Title editor: Mandy Langfield Sub-editor: James Paul Wallis Editorial assistant: Stefan Mohamed US correspondent: Milan Korcok Director of events: Denise Clements Subscriptions: Helen Watts Production: Kate Knowles Advertising sales: David Fitzpatrick & James Miller Finance: Elspeth Reid & Louise Goddard Design: Infections, injections V Creative Design The world in flux and insurance vcreativedesign.co.uk page 10 exemptions page 40 ITIJ With details of political and civil unrest consistently filling news Perfect partnerships? With increased global mobility Voyageur Buildings, 43 Colston St, Bristol BS1 5AX, UK pages, it is no wonder that page 34 has come the increased spread of Telephone: +44 (0)117 922 6600 global travel insurers have been infectious diseases. ITIJ evaluates editorial department: extension 3 tightening up their provision of Affinity partnerships offer those what travel insurers can do to advertising department: extension 1 cover and tailoring specific plans involved numerous benefits ensure their clients are educated subscriptions department: extension 209 to provide relevant evacuation but they are not without their about the potential and real accounts department: extension 4 and cancellation cover in recent challenges. Are the benefits of health risks inherent in their years. ITIJ considers what’s such deals and other white-label intended destinations, and looks at fax: +44 (0)117 929 2023 currently on the market schemes worth the effort? associated travel insurance cover email: [email protected] web: www.itij.com WOULD YOU LIKE TO SUBSCRIBE? www.itij.com/subscribe Editorial Comment Mandy Langfi eld Title Editor of ITIJ Published on behalf of: Voyageur Publishing & Events Ltd, Voyageur Buildings, 43 Colston Street, Bristol BS1 5AX, UK Well folks, here we are again at the testi monies of ITIJ readers who The EHIC session held at ITIC will surely The information contained in this publication has been published in good faith and another ITIC Global – how quickly they genuinely rely on the Journal to keep be one of the main talking points of every effort has been made to ensure its accuracy. Neither the publisher nor Voyageur Ltd can accept any responsibility for any error or misinterpretation. All liability come around each year! The ITIJ team them up to date with all the latest the week – one not to be missed if last for loss, disappointment, negligence or other damage caused by reliance on the information contained in this publication, or in the event of bankruptcy or liquidation will be in Vienna for the fi rst week of news and views of the global travel year is anything to go by! or cessation of the trade of any company, individual or fi rm mentioned is hereby November, meeti ng and greeti ng our insurance industry. Good luck to all of This month’s features cover travel excluded. The views expressed do not necessarily refl ect those of the publisher. readers, and franti cally taking notes this year’s fi nalists! insurance provision for politi cal unrest, during the conference sessions to It has been a busy year for ITIJ, what affi nity partnerships, and the threat Printed by Pensord Press, South Wales, United Kingdom make sure that the forthcoming ITIC with the EHIC debacle keeping us all of diseases to travellers, all of which Copyright © Voyageur Publishing 2013. Materials in this publication may not be reproduced in any form without permission Review contains all the most important on our toes, and it has been great for off er readers unique insights into the points from the conference. The ITIJ the team to play a part in increasing worldwide travel insurance industry, INTERNATIONAL TRAVEL INSURANCE JOURNAL ISSN 1743-1522 Awards are also held during ITIC, awareness among the travelling public and everything it does to keep tourists which for us represent the highlight about the need for travel insurance safe on their travels. Would you like to make a comment? of the year – it is wonderful to hear and the dangers of not purchasing it. We hope you enjoy this issue! Please contact the editorial desk: [email protected] - or call us: +44 (0) 1179 226600 - ext.
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