2017 CRM Buyer's Guide & Directory
magazine’s Over 1,500 2017 CRM and Related Solution Buyer’s Vendors GUIDE & Vendor Directory ollowing up on past years’ observations about current breakout trends, this year I’ll go with artificial intelligence and machine learning as the twin trends capturing the imaginations of the media, CRM gurus, vendors, Fand end users in 2017. At our CRM Evolution Conference this past April, Brent Leary brought together a panel of experts from SAP, Oracle, Microsoft Dynamics, Lithium Technologies, and Salesforce Einstein to discuss the role of AI in shaping modern customer engagement. Certainly, AI is still in its infancy, but its promise for all manner of customer-facing technologies is already emerging in everything from marketing automation to customer service to the onslaught of connected devices delivered by the Internet of Things. In the following pages of CRM magazine’s Buyer’s Guide & Vendor Directory, you’ll find a comprehensive list of CRM solution vendors we have identified throughout our research. I encourage you to visit their listings online for more in-depth profiles of their offerings, including all the content our editorial staff has written about them and their solutions, with relevant links, video, case studies, white papers, and indexes to make your journey easier and more efficient. Plus, this year we offer a comprehensive directory of every company currently on our radar that touches the CRM space. Sections of this CRM Buyer’s Guide & Vendor Directory will be updated quarterly. Visit www.destinationCRM.com/BuyersGuide for more information. Updated September 1, 2017 2017 Annual Buyer’s Guide Index Analytics Big Data CRM Channel Management Cloud-based CRM Customer Service/ Call Centers Enterprise CRM Integration Marketing Automation Mobile Sales Automation SMB/Mid-market CRM Social CRM Aspect Software Inc.
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