Ndejje University Journal An Interdisciplinary Journal of Ndejje University Illuminating New Frontiers of Knowledge in the 21st Century Vol. 6 March 2017 Ndejje University Journal: An Interdisciplinary Journal of Ndejje University ii Vol. 6 March 2017 Ndejje University Journal: An Interdisciplinary Journal of Ndejje University Contents Use of Vernonia Plant for Home-Based Malaria - Treatment in Rural Uganda: The Case of Nyimbwa Sub-County, Luweero District 2 Ms Olivia Harriet Makumbi, Ndejje University Dr Rebecca Mirembe Nyonyintono, Ndejje University Service Quality and Profitability Performance of Microfinance Institutions In Wakiso District, Uganda 14 Henry Buwule Musoke, Ndejje University Effect of Relationship Marketing Strategy on Customer Loyalty in Commercial Banks in Uganda: A Case Of a Selected Ugandan Commercial Bank 24 Marvin Baguma, Ndejje University Milly Kwagala, Ndejje University Kyobe Godfrey, Ndejje University Customer Care Services Indicators and Client Retention in Uganda: A Case of A Selected Microfinance Institution in the Central Region –Kampala 37 Enos Baluku, Ndejje University Milly Kwagala, Ndejje University Kyobe Godfrey, Ndejje University Student Satisfaction with University Education: A Case Study of Selected Programmes of Ndejje University, Kampala- Uganda 48 Joyce Nansubuga, Ndejje University Library User Training and the Utilization of E-Library Resources in Ugandan University Libraries: A Case of A Selected Private University 62 Mayanja Rick, Ndejje University Milly Kwagala Oidu, Ndejje University Kyobe Godfrey, Ndejje University The Application of the Lusoga-English Bilingual Parallel Corpus Framework 72 Brian Muchake, Ndejje University. Peter Nabende, Makerere University Florence Tushabe, Makerere University Jude Kizito Namukangula, Ndejje University University Knowledge, Skills Acquisition and Work Place Competence of Ndejje University Teacher Graduates in Kampala and Wakiso Districts 87 Kamanyire Vanance, Ndejje University Vol. 6 March 2017 iii Ndejje University Journal: An Interdisciplinary Journal of Ndejje University About Ndejje University Journal Ndejje University Journal was set up specifically to provide a platform for Ndejje University academics and students to publicise the knowledge produced in and by the university in a given academic year. As such, it is an annual publication that coincides with a given year’s graduation ceremony. This is a deliberate symbolic gesture towards the journal’s role as a mid-wife to knowledge production in the university and the country after a gestation period of an academic year. While the initial conceptualisation of the journal was to enact a platform for Ndejje University academic community to showcase its scholarly production, it currently publishes articles and essays that address Ugandan and regional critical issues from scholars and the public nationally and/or regionally. It also publishes topical articles from the public and industry. Its philosophy is to link teaching to research and theory to praxis. It intends to achieve this by availing industry and society knowledge that is produced by the university in order to improve the quality of life of Ugandans. The journal is peer-reviewed and aims to shape theory and praxis on the research topics that students and staff of Ndejje University as well as scholars from other universities and the public are engaged. The authors are Ugandan and regional scholars who are researching and debating the region’s pressing problems in the twenty first century. The editorial board consists of regional and Ugandan scholars (see the editorial and advisory boards) who are experts in their fields of specialisation. Submissions are sought from both established and new researchers of Ndejje University and other institutions of higher learning in the region to use Ndejje University Journal as a medium to reach a wide audience. Ndejje University Journal acknowledges that the world of knowledge production has dramatically changed since its inception in 2006. The penetration of the Internet in Uganda particularly, and Africa generally was not at the current levels when the journal was started. That in the last 10 years we have witnessed an explosion in information and communication technologies that have largely and revolutionary simplified the way faculty conduct and disseminate research output, inevitably requires changes in how knowledge is disseminated. Cognisant of this reality, the Editorial Board of Ndejje University Journal proposes a simultaneous publication in hardcopy and online in order to reach as many people as possible effective this edition. Edgar Fred Nabutanyi Editor-in-Chief iv Vol. 6 March 2017 Ndejje University Journal Editorial Board Ndejje University Journal: An Interdisciplinary Journal of Ndejje University Editor-in-Chief Dr Edgar Nabutanyi Ndejje University Ndejje University Journal Editorial Board Editorial Board Dr Rhitah Makumbi Oala Ndejje University Editor-in-Chief Mr Okiria Abner Ndejje University Dr Edgar Nabutanyi Ndejje University Dr Rebecca Nyonyitono Ndejje University Dr Milly Kwagala Oidu Ndejje University Editorial Board Dr Fredrick Kakembo Ndejje University Dr Rhitah Makumbi Oala Ndejje University Dr Albert Rugumayo Ndejje University Mr Okiria Abner Ndejje University Dr Saidah N Mbooge Ndejje University Dr Rebecca Nyonyintono Ndejje University Dr Milly Kwagala Oidu Ndejje University Mr Semivule W. George Ndejje University Dr Fredrick Kakembo Ndejje University Mr Kigunddu Joseph Ndejje University Dr Albert Rugumayo Ndejje University Ms Nakamya Florence Ndejje University Dr Saidah N Mbooge Ndejje University Mrs. Christine Charity Mwebesa Ndejje University Mr Semivule W. George Ndejje University Mr. Twinamasiko Emmanuel Ndejje University Mr Kigunddu Joseph Ndejje University Ms Nakamya Florence Ndejje University Mr. Francis Musinghi Cajo Ndejje University Mrs. Christine Charity Mwebesa Ndejje University Mr. Isaac Musinguzi Ndejje University Mr. Twinamasiko Emmanuel Ndejje University Mr. Brian Muchake Ndejje University Mr. Francis Musinghi Cajo Ndejje University Mr. Kamanyire Venance Ndejje University Mr. Isaac Musinguzi Ndejje University Mr. Brian Muchake Ndejje University Dr. Buwule Henry Musoke Ndejje University Mr. Kamanyire Venance Ndejje University External Advisory Board Dr. Buwule Henry Musoke Ndejje University Mr Christopher Conte Knights International Fellow Dr Akin Oyetade SOAS London University External Advisory Board Prof Tejumola Olaniyan University of Wisconsin Mr Christopher Conte Knights International Fellow Prof Allen Riddeck Zurich University Dr Akin Oyetade SOAS London University Dr Trynos Gumbo Human Sciences Research Council Prof Tejumola Olaniyan University of Wisconsin Prof Allen Riddeck Zurich University Dr Konosoang Sobane Human Sciences Research Council Dr Trynos Gumbo Human Sciences Research Council Dr Kepha Natoloka Kampala International University Dr Konosoang Sobane Human Sciences Research Council Dr Sekiwu Denis Muteesa 1 Royal University Dr Kepha Natoloka Kampala International University Dr Benon Tugume Kyambogo University Dr Sekiwu Denis Muteesa 1 Royal University Dr Levis Mugumya Makerere University Dr Benon Tugume Kyambogo University Dr Levis Mugumya Makerere University Mr Lubwama Henry Ndejje University Mr Lubwama Henry Ndejje University Vol. 6 March 2017 v Ndejje University Journal: An Interdisciplinary Journal of Ndejje University Editorial We at Ndejje University Journal are glad to present to you the 6th issue of the journal. That this issue comes two years late is an indictment on the editorial team, even if the factors that caused this delay were beyond our control. However, having made a compact with you the reader, that Ndejje University Journal would be an annual publication that would coincide with the October graduation, we take full responsibility for this delay. Perhaps there were other avenues we should have explored to ensure the regularity of publication that we did not. This is why going forward we are proposing a dual publication platform. First, we shall continue with our hardcopy publication tradition. Second, starting with volume 6 of Ndejje University Journal, we are going to have an online publication that our readers can access for a fee (heavily subsidized) or for free, if we get sponsorship. Efforts are already underway to create a dedicate page at http://www.ndejjeuniversity. ac.ug/ndejjeuniversityjournal that will act as an alternative publication outlet of the journal. We pray that these plans come to fruition. Under its mantra of illuminating new frontiers of knowledge in the 21st century and its interdisciplinary focus, Ndejje University Journal Volume 6 presents eight insightful articles on subjects as diverse as audit practices in Local Governments across the country, the value of university education, utilisation of e-resources in university libraries to mention but a few. Therefore, we take this opportunity to thank the authors who have trusted us with their research to be published in the 6th volume of Ndejje University Journal. Special thinks go to Dr Henry Buwule Musoke, Dr Milly Kwagala, Dr Rebecca Nyonyintono, Mr Rick Mayanja, Mr Brain Muchake, Mr Vanence Kamanyire, Ms Olivia Harriet Makumbi, Ms Joyce Nansubuga, Dr Peter Nabende, Dr Florence Tushabe, Mr Jude Namukangula, Mr Enos Baluku, Mr Marvin Mwbaze, and Mr Robert Jackrot Ssentongo for trusting Ndejje University Journal with your articles for publication. Thank you very much. We also extend our special thanks to the selfless scholars who peer-reviewed