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SHI International Corp CITY of CHARLOTTE

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SHI International Corp CITY of CHARLOTTE SHI International Corp Response to CITY OF CHARLOTTE REQUEST FOR PROPOSAL TECHNOLOGY PRODUCTS AND RELATED SERVICES RFP # 269-2017-010 Presented by: Dean Blackmon Account Executive [email protected] 910-538-6804 December 14, 2016 Table of Contents Cover Letter per Section 4.1............................................................................................................................ 1 Proposed Solution per Section 4.1.2 ............................................................................................................... 2 Section 6, Form 2, Addenda Receipt Confirmation ......................................................................................... 7 Section 6, Form 3, Proposal Submission ......................................................................................................... 8 Section 6, Form 4, Pricing Worksheet ........................................................................................................... 10 Section 6, Form 5, M/W/SBE Utilization ....................................................................................................... 13 Section 6, Form 6, Company Background and Experience ........................................................................... 14 Section 6, Form 7, References ....................................................................................................................... 23 Section 6, Form 8, Environmental Purchasing Responses ............................................................................ 25 Section 6, Form 9, Additional Company Questions ...................................................................................... 26 Section 6, Form 10, CCPA PLAN .................................................................................................................... 32 Exceptions ..................................................................................................................................................... 35 Appendix ....................................................................................................................................................... 36 Cover Letter per Section 4.1. Dear Ms. Poulton: Thank you for your interest in SHI and for the opportunity to participate in the City of Charlotte’s request for Proposal for Technology products and Related Services. SHI values your business and we are committed to continuing the level of service and support that the City of Charlotte has come to know and expect from SHI. SHI has reviewed and understands the General Scope of the City of Charlotte’s RFP. SHI will provide various technology Products and applicable Services for this contract which will consist of a team dedicated to delivery under this contract, from software and hardware procurement to deployment planning, configuration, data center, optimization, strategic consulting, and IT asset management. SHI provides the highest level of customer support and service to all of our customers. Under our Quality Management System, the City of Charlotte is assured that our solution delivers the services that you need when you need them. We have a wide array of solutions to offer your organization and we look forward to building a managed program that integrates your organizational requirements. SHI has a proven record of success with customers of similar size and nature to your organization. Leveraging our broad range of authorizations and manufacturer relationships, SHI is uniquely qualified to support all requirements contained in this RFB and offer a “one stop shop” for your IT Procurement. Our proposal provides a streamlined and efficient managed program which we expect will help your organization to realize efficiencies and ultimately cost savings. I appreciate the opportunity to participate in this bid process. If you require additional information or have any questions regarding our proposal, please contact me at 910-538-6804 or via Email at [email protected]. Thank you in advance for your consideration and I look forward to hearing from you. Sincerely, Natalie Slowik (Duly Authorized) Dean Blackmon Sr. Manager Contracts & RFPs Account Executive 290 Davidson Avenue 290 Davidson Avenue Somerset, New Jersey 08873 Somerset, New Jersey 08873 Email Address: [email protected] Email [email protected] Phone: 732-868-5902 Telephone: 910-538-6804 Facsimile: 732-764-8889 Facsimile: 800-211-7954 1 Proposed Solution per Section 4.1.2 3. Scope of TECHNOLOGY PRODUCTS AND RELATED SERVICES. 3.1. General Scope. The City and Participating Public Agencies requires multiple Companies to provide various technology Products and applicable Services. While the Participating Public Agencies is flexible with respect to certain elements of the Technology Products and Related Services, the following specific requirements and preferences apply. SHI Response: SHI has reviewed and understands that General Scope of the City of Charlotte’s RFP. 3.2. Technology Products. The Products required include, but are not limited to: ͻĞƐŬƚŽƉƉƌŝŶƚĞƌƐ ͻ^ĐĂŶŶĞƌƐ ͻWƌŽũĞĐƚŽƌƐ ͻ^ŵĂƌƚďŽĂƌĚƐ ͻWůŽƚƚĞƌƐ ͻdĂďůĞƚĐŽŵƉƵƚĞƌƐ;ŝ͘Ğ͘DŝĐƌŽƐŽĨƚ^ƵƌĨĂĐĞWƌŽΠͿ ͻZƵŐŐĞĚŝnjĞĚƚĂďůĞƚĂŶĚůĂƉƚŽƉĐŽŵƉƵƚĞƌƐ;ŝ͘Ğ͘WĂŶĂƐŽŶŝĐdŽƵՌŬƐΠĂŶĚdŽƵŐŚWĂĚƐΠͿ ͻĂƐŝĐǀŝĚĞŽĐĂŵĞƌĂƐĂŶĚĐŽŵƉonents ͻ^ĞĐƵƌŝƚLJĐĂŵĞƌĂƐĂŶĚĐŽŵƉŽŶĞŶƚƐ ͻtŝƌĞůĞƐƐĐĂŵĞƌĂƐĂŶĚĐŽŵƉŽŶĞŶƚƐ ͻ^ĞƌǀĞƌƐ ͻŽŵƉƵƚĞƌƉĞƌŝƉŚĞƌĂůƐ;ŬĞLJďŽĂƌĚƐ͕ŵŝĐĞ͕ƐƉĞĂŬĞƌƐ͕ĐŽƌĚƐ͕ĂĚĂƉƚĞƌƐͿ ͻWŽǁĞƌƉƌŽƚĞĐƚŝŽŶ;ƵŶŝŶƚĞƌƌƵƉƚĂďůĞƉŽǁĞƌƐƵƉƉůLJͿ ͻƵĚŝŽͬǀŝƐƵĂů ĞƋƵŝƉŵĞŶƚ ;ƚĞůĞǀŝƐŝŽŶƐ͕ ƐƉĞĂŬĞƌƐ͕ ĂŵƉůŝĨŝĞƌƐ, switching, audio recording and ŵŝĐƌŽƉŚŽŶĞƐͿ ͻDŽďŝůĞĂŶĚǁŝƌĞůĞƐƐĐŽŵŵƵŶŝĐĂƚŝŽŶƐĞƋƵŝƉŵĞŶƚĂŶĚƌĞůĂƚĞĚƉĞƌŝƉŚĞƌĂůƐ;ŵŽĚĞŵƐͿ ͻEĞƚǁŽƌŬŚĂƌĚǁĂƌĞ;ŝĚĞŶƚŝƚLJĞŶŐŝŶĞƐ͕ƐǁŝƚĐŚĞƐͿ ͻŽŵŵĞƌĐŝĂůŽĨĨƚŚĞƐŚĞůĨ;Kd^ͿƐŽĨƚǁĂƌĞ ͻ^ĞƌǀŝĐĞƐƌĞůĂƚĞĚƚŽƚŚĞĂďŽǀĞ All Products shall be provided in new condition. City of Charlotte-specific standards for the above items, where applicable, are included as Exhibit B. Where no standards are included, the City does not have specific standards for those Products at this time. This PrŽũĞĐƚĚŽĞƐŶŽƚŝŶĐůƵĚĞƚŚĞĨŽůůŽǁŝŶŐŝƚĞŵƐ͗ ͻĞůůƉƌŽĚƵĐƚƐĂŶĚƐĞƌǀŝĐĞƐ ͻŝƐĐŽƉƌŽĚƵĐƚƐĂŶĚƐĞƌǀŝĐĞƐ ͻDŽƚŽƌŽůĂƉƌŽĚƵĐƚƐĂŶĚƐĞƌǀŝĐĞƐ ͻ&ŝƌĞǁĂůůƉƌŽĚƵĐƚƐĂŶĚƐĞƌǀŝĐĞƐ 2 SHI Response: As a $7 Billion global provider of IT products and services, SHI is fully capable of meeting the City of Charlotte’s technology requirements. From software and hardware procurement to IT asset management and cloud computing, SHI delivers custom IT solutions for every aspect of your environment. SHI has a diversified product line that includes a broad range of computer products and services. Leading manufacturers have established SHI as an authorized partner. The following lists contain many of the manufacturers whose products SHI is authorized to sell. If you do not see the manufacturer in which you are interested listed below, please contact your Account Executive. SHI may have authorization to purchase the product on your behalf. If we are not authorized, we will work with the manufacturer to become authorized. Hardware 3COM ACER ADAPTEC, INC AMERICAN POWER CONVERSION APPLE APRICORN BELKIN COMPONENTS BLACKBERRY BROTHER INTERNATIONAL CANON CISCO DELL EMULEX NETWORK SYSTEMS EPSON FUJITSU HITACHI HP/COMPAQ IBM INFOCUS SYSTEMS INTEL IOMEGA KINGSTON TECHNOLOGY LENOVO LEXMARK LOGITECH MAXTOR CORPORATION MICROFOCUS NEC OKIDATA PANASONIC PHILIPS PLANTRONICS SAMSUNG SIMPLE TECHNOLOGY, INC. SONY SUN MICROSYSTEMS TARGUS TOSHIBA VIEWSONIC WESTERN DIGITAL XEROX CORPORATION ZEBRA TECHNOLOGIES Software ADOBE ALTIRIS ALTOVA ATTACHMATE WRQ AUTODESK BMC SOFTWARE BORLAND CHECKPOINT CITRIX COMMVAULT SYSTEMS COMPUTER ASSOCIATES COREL CORPORATION DISKEEPER CORP EMBARCADERO EMC CORPORATION GOOGLE LANDESK IBM/LOTUS MATHWORKS MCAFEE MICROSOFT NETIQ NOVELL NUANCE OPENTEXT ORACLE QUEST SOFTWARE RED HAT RSA SECURITY SOPHOS SYBASE SYMANTEC TECHSMITH CORPORATION TREND MICRO INC. VERISIGN VMWARE WEBSENSE INC. 3 3.3. Technology Services 3.3.1. Product-Related Services. Participating Public Agencies may require Services directly related to the Products listed in Section 3.1 ŝŶĐůƵĚŝŶŐ͕ ďƵƚ ŶŽƚ ůŝŵŝƚĞĚ ƚŽ͕ ŝŵƉůĞŵĞŶƚĂƚŝŽŶ͕ ĐƵƐƚŽŵŝnjĂƚŝŽŶ͕ ŝŶƐƚĂůůĂƚŝŽŶ͕ ďĂƐŝĐ ŵĂŝŶƚĞŶĂŶĐĞ ĂŶĚ ƌĞƉĂŝƌ͕ĐŽŶƐƵůƚŝŶŐ͕ƉƌŽũĞĐƚŵĂŶĂŐĞŵĞŶƚĂŶĚĂƉƉůŝĐĂďůĞƐŽĨƚǁĂƌĞůŝĐĞŶƐĞƐ͘ SHI Response: Please see the Appendix for the following: 1. Configuration Services 2. Chromebook Enrollment Services 3. Microsoft Surface 4. Lifecycle Services a) Lifecycle Services Overview b) Recovery Services c) Acquisition Services d) Support Services In regards to Project Management, SHI understands that effective IT project management is the key to achieving technology objectives on-time and within budget. SHI’s Project Management Services provide experienced project managers to successfully execute and manage your organization’s technology initiatives. Our qualified project managers cover all aspects of formal project management – from the “initiating” phase through “closing.” Please see below for the SHI’s comments for the duties of the Project Manager outlined in Exhibit A. Additionally, please note that if more than one meeting a week is required, the PM time will also increase. 8. COMPANY PROJECT MANAGER. The duties of the Company Project Manager include, but are not limited to: 8.1. Acting as the Company’s point of contact for all aspects of contract administration, including invoicing for Services, and status reporting; SHI Response: Yes – this is covered under typical PM duties. 8.2. Facilitation of review meetings and conferences between the City and the Company’s executives when scheduled or requested by the City; SHI Response: Yes – this is covered
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