Embracing the Future with a Thankful Heart
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1988-2018 Embracing the Future With a Thankful Heart 2017 Annual Report WorldReginfo - 2998e86a-17dc-45b0-87a2-f21d9a540d95 Contents ABOUT US CORPORATE GOVERNANCE i Five-Year Summary 86 Changes in the Share Capital and 1 Introduction Shareholders’ Profile 2 Ping An Milestones 98 Directors, Supervisors, Senior Management and Employees 4 Chairman’s Statement 112 Corporate Governance Report 6 Business Performance at a Glance 129 Report of the Board of Directors 9 Honors and Awards 134 Report of the Supervisory Committee 137 Significant Events MANAGEMENT DISCUSSION AND ANALYSIS 10 Customer Development FINANCIAL STATEMENTS 14 Technology-Powered Business Transformation 146 Independent Auditor’s Report 18 Business Analysis 154 Consolidated Statement of Income 18 Performance Overview 155 Consolidated Statement of Comprehensive 23 Life and Health Insurance Business Income 30 Property and Casualty Insurance Business 156 Consolidated Statement of Financial Position 36 Investment Portfolio of Insurance Funds 157 Consolidated Statement of Changes in Equity 40 Banking Business 158 Consolidated Statement of Cash Flows 45 Asset Management Business 159 Notes to Consolidated Financial Statements 51 Fintech & Healthtech Business 54 Analysis of Embedded Value and Operating Profit OTHER INFORMATION 64 Liquidity and Capital Resources 293 Definitions 68 Risk Management 296 Corporate Information 82 Corporate Social Responsibility 83 Prospects of Future Development Cautionary Statements Regarding Forward-Looking Statements To the extent any statements made in this report contain information that is not historical, these statements are essentially forward- looking. These forward-looking statements include but are not limited to projections, targets, estimates and business plans that the Company expects or anticipates will or may occur in the future. These forward-looking statements are subject to known and unknown risks and uncertainties that may be general or specific. Certain statements, such as those including the words or phrases “potential”, “estimates”, “expects”, “anticipates”, “objective”, “intends”, “plans”, “believes”, “will”, “may”, “should”, and similar expressions or variations on such expressions may be considered forward-looking statements. Readers should be cautioned that a variety of factors, many of which are beyond the Company’s control, affect the performance, operations and results of the Company, and could cause actual results to differ materially from the expectations expressed in any of the Company’s forward-looking statements. These factors include, but are not limited to, exchange rate fluctuations, market shares, competition, environmental risks, changes in legal, financial and regulatory frameworks, international economic and financial market conditions and other risks and factors beyond our control. These and other factors should be considered carefully and readers should not place undue reliance on the Company’s forward-looking statements. In addition, the Company undertakes no obligation to publicly update or revise any forward-looking statement that is contained in this report as a result of new information, future events or otherwise. None of the Company, or any of its employees or affiliates is responsible for, or is making, any representations concerning the future performance of the Company. WorldReginfo - 2998e86a-17dc-45b0-87a2-f21d9a540d95 Remain true to our original aspiration and march forward with you Thirty years of wind and rain Blew up the dust of history Looking back, we saw flowers and thorns And passions mixed with dreams We, over one million people at Ping An Remain true to our original aspiration We started from a small two-story building Now our office tower is 600 meters tall We raise our heads to watch the stars And kiss the land, our motherland Because we love the land so much And the scent of mud so deeply Finance and healthcare Are two huge wings spread by us Under a tech-powered strategy We take your hand with love and AI March forward with you March forward into the future March forward across the sky Our goal is to become a world-leading technology-powered personal financial services group. Focusing on two major industries of pan financial assets and pan health care, we apply innovative technologies to five ecosystems: financial services, health care, auto services, real estate services, and smart city. Ping An will combine its unique advantages such as technology, talent, financial strength, scenarios and data with leading technologies and applications to pursue “finance + technology” and explore “finance + ecosystem”, and transform into an industry and technology leader. In 2018, as Ping An turns 30, we will continue to seek survival via competition and pursue development via innovation. We will remain true to our original aspiration with a thankful heart. We will continue to actively answer the CPC Central Committee’s call to fight a key battle of poverty alleviation. We will carry out the Three-village Project to develop rural areas. As always, Ping An will march forward with you. WorldReginfo - 2998e86a-17dc-45b0-87a2-f21d9a540d95 Five-Year Summary (in RMB million) 2017 2016 2015 2014 2013 CUSTOMER DEVELOPMENT(1) Number of internet users (in thousand) 436,390 346,300 241,570 137,340 N/A Number of retail customers (in thousand) 165,730 131,070 109,100 89,350 N/A Number of contracts per customer (contract) 2.32 2.21 2.03 1.93 N/A Profit per customer (in RMB) 355.85 311.51 289.07 275.77 N/A Number of monthly active users (in thousand) 73,560 61,990 43,560 N/A N/A Proportion of users on mobile (%) 84.7 67.4 44.4 N/A N/A Proportion of customers holding multiple contracts with different subsidiaries (%) 28.5 24.0 19.0 N/A N/A GROUP Operating return on embedded value (%)(1) 26.7 21.0 N/A N/A N/A Embedded value(2) 825,173 637,703 551,514 458,812 329,653 Weighted average ROE (%) 20.7 17.4 17.1 18.3 16.4 Equity attributable to shareholders of the parent company 473,351 383,449 334,248 289,564 182,709 Net profit attributable to shareholders of the parent company 89,088 62,394 54,203 39,279 28,154 Operating profit attributable to shareholders of the parent company(1) 94,708 68,252 N/A N/A N/A Basic earnings per share (in RMB) 4.99 3.50 2.98 2.47 1.78 Dividend per share (in RMB) 1.50 0.75 0.53 0.375 0.325 Group comprehensive solvency margin ratio (%)(2) 214.9 210.0 204.9 205.1 174.4 LIFE AND HEALTH INSURANCE BUSINESS(3) Operating return on embedded value (%)(1) 35.5 27.0 N/A N/A N/A Value of new business(2) 67,357 50,805 38,420 21,966 18,163 Embedded value(2) 496,381 360,312 325,474 264,223 203,038 Net profit 36,143 25,033 21,200 17,425 13,212 Operating profit(1) 52,824 40,518 N/A N/A N/A Residual margin(1) 616,319 454,705 330,846 N/A N/A Comprehensive solvency margin ratio – Ping An Life (%)(2) 234.1 225.9 219.7 219.9 171.9 PROPERTY AND CASUALTY INSURANCE BUSINESS(3) ROE (%)(1) 20.0 20.8 N/A N/A N/A Net profit 13,372 12,700 12,650 8,817 5,841 Combined ratio (%) 96.2 95.9 95.6 95.3 97.3 Comprehensive solvency margin ratio (%)(2) 217.5 267.3 269.5 164.5 167.1 BANKING BUSINESS ROE (%)(1) 11.6 13.2 N/A N/A N/A Net profit 23,189 22,599 21,865 19,802 15,231 Net interest margin (%) 2.37 2.75 2.81 2.57 2.31 Non-performing loan ratio (%) 1.70 1.74 1.45 1.02 0.89 Provision coverage ratio (%) 151.08 155.37 165.86 200.90 201.06 Capital adequacy ratio (%) 11.20 11.53 10.94 10.86 9.90 TRUST BUSINESS ROE (%)(1) 20.6 13.9 N/A N/A N/A Net profit 3,957 2,322 2,888 2,212 1,962 Assets held in trust 652,756 677,221 558,435 399,849 290,320 SECURITIES BUSINESS ROE (%)(1) 8.0 8.9 N/A N/A N/A Net profit 2,123 2,215 2,478 924 510 (1) Some indicators have been disclosed for less than five years. (2) The figures for 2016 and after are under C-ROSS, comparative figures for 2015 have been restated; the figures for 2014 and before were under China Solvency I. (3) In 2017, the Company realigned its business segments according to its operations and business activities, and certain figures have been reclassified or restated to conform to relevant period’s presentation. i WorldReginfo - 2998e86a-17dc-45b0-87a2-f21d9a540d95 Introduction ABOUT US ABOUT Ping An strives to become a world-leading technology-powered personal financial services group. In the coming decade, we will pursue “finance + technology” and explore “finance + ecosystem”. Focusing on two major industries of pan financial assets and pan health care, we will create new growth drivers by applying innovative technologies to traditional financial businesses and five ecosystems, i.e. financial services, health care, auto services, real estate services, and smart city services. We provide 436 million internet users and 166 million retail customers with financial products and services by exploiting local advantages in line with global corporate governance standards under an integrated financial business model of “one customer, multiple products, and one-stop services”. World-leading Technology- powered Personal Financial Services Group Pan Financial Assets Pan Health Care Finance + Technology Finance + Ecosystem Real Financial Health Auto Smart Estate Asset Services Care Services City Insurance Banking Services Ecosystem Ecosystem Ecosystem Ecosystem Management Ecosystem WorldReginfo - 2998e86a-17dc-45b0-87a2-f21d9a540d95 Annual Report 2017 Ping An Insurance (Group) Company of China, Ltd.