Chicago Cubs SENIOR MANAGER MAJOR WRIGLEY FIELD EVENTS
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Chicago Cubs SENIOR MANAGER MAJOR WRIGLEY FIELD EVENTS Chicago, IL YOUR PARTNER IN GROWTH | Position Overview www.searchwideglobal.com © 2019 SearchWide Global ABOUT THE CHICAGO CUBS From their days as a founding member of the National League to their Deadball Era dominance to the 108-year championship drought that has come to define them, the Chicago Cubs have never lacked for memorable moments. Here’s a look back through the Cubs’ long and often tortured history, from their founding in the 19th century to their long- awaited World Series title in 2016. After five years in the National Association of Professional Base Ball Players, the Cubs (then known as the White Stockings) left the league to join the nascent National League. The Cubs were one of the NL’s early powerhouses, finishing first in the league six times in its first 11 years of existence. By the end of the 19th century, the Chicago team had dropped its White Stockings name, going as the Colts from 1890 to 1997 and then as the Orphans from 1898 to 1902. It was in that year that the Chicago Daily News first began to refer to the team as the “Cubs,” in reference to the roster’s abundance of young players. The moniker stuck and was adopted as the franchise’s official name in 1907. IT FINALLY HAPPENS IN 2016: CUBS WIN FIRST WORLD SERIES IN 108 YEARS! Playing in its first Fall Classic in 71 years, Chicago dispatched the Indians in seven games, storming back from a 3–1 series deficit to claim its first title since 1908. The Cubs ripped off three straight wins to clinch the championship, including the final two in Cleveland, with Chicago taking an early Game 7 lead and holding off several Indians rallies to secure the victory. The long-awaited championship ends the longest title drought in North American professional sports history and ends the Cubs' streak of seven straight World Series losses dating back to 1910. ABOUT THE AMERICAN AIRLINES CONFERENCE CENTER The American Airlines Conference Center can be used in its en�rety or you can have smaller mee�ngs in the individual rooms. Our flexible spaces allow you to host guests conference-style or classroom-style, as well as full dining capability. All rooms come equipped with projectors, dropdown screens, and wireless Internet access. Spaces within the American Airlines Conference Center include the First Base Room, Second Base Room, Third Base Room, and Home Plate Club featuring the outdoor, open-air second floor terrace with a breathtaking view of Wrigley Field and the Chicago Skyline. The conference center is the latest addi�on to the ballpark's "campus" — located in the same building as the team's offices, the new Cubs Store and the Brickhouse Tavern, among others. The center can be configured in a variety of ways to accommodate any number of uses, from corporate mee�ngs to bar mitzvahs. YOUR PARTNER IN GROWTH | Position Overview | www.searchwideglobal.com 2 A grander, airier "ballroom"-style space, with a capacity of 200, opens onto an outdoor patio that overlooks the Park at Wrigley — and has a view of the jumbo screen that broadcasts games. Since the center opened for business at the end of May, it's been a popular option for customers to bundle a breakfast meeting with tickets to a Cubs day game. The decor incorporates elements from both American Airlines' past, and the Cubs past and present. Images of celebrities from American Airlines' archives — Nat King Cole, Audrey Hepburn, Babe Ruth, and Walt Disney with Mickey Mouse — hang on the conference center's walls. The lobby recreates bits of the ballpark — the video screen, pennants and the scoreboard — and bits of Cubs history are on display in the conference center's second-floor reception area. The American Airlines Training and Conference Center offers a mock-up of Chicago’s O’Hare Airport terminal, complete with a reverberant field, arch ceilings, and large windows making it an ideal seminar loca�on. Click here for more informa�on about the American Airlines Conference Center. ABOUT WRIGLEY FIELD Nicknamed the Friendly Confines, Wrigley Field is baseball’s second oldest ballpark, where fans come to see the ivy covered ou�ield walls, the classic hand-operated scoreboard, the marquee outside the homeplate entrance and the Cubs play ball. Stepping into Wrigley Field today is like stepping back in �me. Fans come out to Wrigley Field whether the Cubs are winning or losing, and the ballpark has been the home to many historic moments from Babe Ruth’s called shot in 1932 and the home of the 2016 World Series Champions. The biggest transforma�on at Wrigley Field since the opening of the bleachers in 1937 began following the 2014 season. A $575 million project, named the 1060 project, began at the ballpark that essen�ally overhauls the en�re facility. Nearly every part of Wrigley Field will be upgraded over a five year �meframe. Before the 2015 season, work began in the ou�ield as the exis�ng bleachers were demolished. The Cubs pushed the exterior wall of the ballpark back onto Waveland and Sheffield Avenues, widen the concourse and add more concessions. This project added 300 seats to the bleachers. The most striking addi�on to the ballpark is in le� field, a 95’ x 42’ HD videoboard. Another 2,250 square foot videoboard was added in right field. However, the tradi�onal hand-operated scoreboard remains in centerfield. The en�re renova�on project at Wrigley Field will not be completed un�l 2019. Other parts of the project include upgrading the steel infrastructure, a new roof to replace the exis�ng wooden one. A two-story retail and entertainment complex will be added to the right field corner of Wrigley Field at the corners of Addison Street and Sheffield Avenue. Addi�onally, all the concourses will be expanded, and the restrooms/concession areas will be upgraded. This en�re renova�on project allows the Cubs to con�nue to play at Wrigley Field into the foreseeable future. YOUR PARTNER IN GROWTH | Position Overview | www.searchwideglobal.com 3 POSITION SUMMARY The posi�on will assist in the strategic design and lead the implementa�on of Wrigley Field’s guest experience strategy. Act as a senior manager onsite, during concerts, ballgames, etc. for guest concerns including service experiences, safety and security that con�nue to elevate during major events (i.e. concerts and ballgames) so that Wrigley Field can deliver “best-in-class” service to all guests. Act as the liaison between guests and opera�ng departments, to ensure guests are safe and that all guests complaints or issues are heard by listening, empathizing, documen�ng and offering solu�ons. Posi�on will report to the Assistant Director, Event Opera�ons and Security. RESPONSIBILITIES • Lead service delivery for all Wrigley Field events with a focus on baseball games and large-scale non-baseball events • Lead implementa�on of company strategy to deliver “best-in-class” guest security service, providing feedback to advance and augment Cubs approach to service delivery • With the support of human resources, lead the selec�on, training, rewards and recogni�on, and performance management of event opera�ons personnel • Evaluate current policies and prac�ces and recommend advancements • Assist in developing, and driving accountable for budge�ng, staffing levels, and labor u�liza�on for Wrigley Field Events • Oversee event command post and event incident tracking systems conduc�ng regular analysis of event data. Iden�fy trends and opportuni�es to enhance the guest experience • In addi�on to leading security and parking opera�ons for Wrigley Field events, ensure support and alignment for large-scale non-baseball events • Direct implementa�on of emergency evacua�on and weather-related safety training and exercises. • Oversee the selec�on and delivery of First Aid and EMS services • Oversee the selec�on and delivery of Third-Party Security services • Review and inves�gate incident reports and execute follow-up of guest service issues • Collaborate with sponsorship, sales, marke�ng and other departments to ensure partner event needs are sa�sfied REQUIRED QUALIFICATIONS • Four-year undergraduate degree at an accredited university or college in the field of Business, Engineering, Social Sciences, or Communications • Minimum 5 years’ experience in large venue event management, including direct supervision of personnel, conflict management, rewards and recognition, event safety and security best practices, and performance management • Demonstrated leadership and personnel management experience with the ability to coach, mentor and motivate a diverse workforce • Demonstrated ability to be creative and seek proactive solutions to problems and situations before and/or after they arise with little or no supervision • Demonstrated experience with budget oversight and general accounting/finance • Demonstrated experience with Federal and State OSHA regulations compliance, including fire and safety • Knowledge of Microsoft Office products • Self-starter – intrinsically motivated and able to motivate others • Passion for delivering service both externally and internally YOUR PARTNER IN GROWTH | Position Overview | www.searchwideglobal.com 4 If this could be a great opportunity to extend your professional reach, please respond through the SearchWide Global website or email your resume to the following SearchWide Global Executive: Natalia Valdivia, Researcher & Recruiter | SearchWide Global www.searchwideglobal.com | [email protected] 201-214-9927 (mobile) About SearchWide Global SearchWide Global is a full-service executive search firm primarily for companies in the travel, tourism and convention, and hotel and lodging industries. We specialize in C-Level, Director and Management level executive searches for companies ranging in size from Fortune 500 corporations to mid-sized public and private companies.