Ways You Can Help

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D “For it is in giving that we receive” St. Francis Hospice St. Francis of Assisi

For further information contact: St. Francis Hospice, St. Francis Hospice, Station Road, , Dublin D05 E392 Dublin D15 DE 98 Tel: (01) 832 7535 Tel: (01) 829 4000 Revenue Charity Number CHY 10568 E-mail: [email protected] www.sfh.ie Company Registration Number 153874 Revenue Charity Number: 10568 Registered Charity Number: 20027193 Registered Charity Number 20027193 Company Registration Number 153874 Where Your Money Goes ST. FRANCIS HOSPICE DUBLIN Who we are The staff and volunteers of St. Francis Hospice provide Investment in Fundraising specialist palliative care to the people of North Dublin city, 13% county and surrounding counties. Our services are delivered from our hospices in Raheny and Blanchardstown. Based on a Christian philosophy, each person is treated with dignity, Members of the Board respect and compassion irrespective of their cultural or 0% religious background or socio-economic status. Our services are at no charge to patients. What we do We supported 1,802 patients and their families in 2019. This Frontline Patient Services care was provided by the multidisciplinary team of Doctors, 87% Nurses, Social Workers, Chaplains, Occupational Therapists, Physiotherapists, Complementary / Lymphoedema For every €100 raised €87 goes towards patient services. Therapists, Care Assistants, Household, Administration and Contract Staff. Thank you for your support! Specialist palliative care was provided to 1,411 people There are no charges for our patient services. in their homes. Patients attended our Hospice Day Care Centres in Raheny and Blanchardstown and patients also attended our Outpatient Clinics in Raheny (Walmer Villa) and Blanchardstown Hospice. In addition, 255 patients were admitted to our Inpatient unit in Raheny and 359 to Blanchardstown for symptom management and end of life care. We helped families both during the person’s illness and afterwards, through support and counselling by the St. Francis Hospice Dublin Medical Social Work Team. Winner Best Large Charity 2019-2020 1 Annual Revenue ST. FRANCIS HOSPICE SERVICES Home Care/ Community Palliative Care It costs €17.8m per year to provide St. Francis Hospice’s Support for people who are living with a life limiting illness, and their families, at services in North Dublin, of which €11.9m is funded by the home, in nursing homes, and other places where people may live. Our aim is to help Health Service Executive. patients to be as well as possible at home, for as long as possible. “Through your support we were able to keep our Mother at home, a great relief and comfort to us that her wishes were granted. We cannot praise the staff highly enough What we want to do for the level of detail and skill shown throughout the last few difficult weeks”. Family quote Currently we need to fundraise €5.9m per year to provide Outpatient Clinic our high quality services which are free to the patients and Patients attend appointments at our Outpatient Clinic where treatments such as families in our care. Complementary/Lymphoedema/Occupational Therapy, Physiotherapy & Therapeutic Programmes are provided in a comfortable and relaxed setting to assist patients in With your help and generosity we can do it, thank you. managing symptoms and allow them to be as independent as they can be. “I feel a peace and a comfort since I started attending here. After many months of struggle and upset now what I feel was unbearable is now manageable” Fintan Fagan, Patient quote Chief Executive Officer. Hospice Day Care Palliative Care is provided in a day care setting. Patients who attend our day care centres are supported to help with their physical, psychological, spiritual and social needs through symptom management and practical advice. In doing so this also provides respite for carers at home. “Dad loved sharing in activities and conversation with other patients and staff in Day Care. We now have his beautiful painting to cherish”. Family quote In-patient Unit Patients are admitted for symptom management, respite and end of life care. This care is provided by our multidisciplinary team of Doctors, Nurses, Social Workers, Chaplains, Occupational Therapists, Physiotherapists, Complementary/ Lymphedema Therapists, Care Assistants, Household, Administration and Contract Staff. “You helped to give Dad everything he wanted and helped us to keep him away from any more suffering. Together we achieved in making sure Dad got his dignity, respect and compassion back after his long hard battle all through his life”. Family quote Social Work & Bereavement We provide support and counselling to patients and their families to help identify and deal with all aspects of terminal illness. “My pain was so much, I hit a wall and the bereavement support team helped me through…the caring kindness and attention to me was outstanding…I can’t find words to thank them enough. The pain is still there but because of the support, I’m able to manage it”. Quote from a bereaved partner 2 3 Bringing Palliative Care To The Heart Of The Community Bringing Hospice to the Heart of the Community “I am on a journey from one life to the next and I need a place where I am looked after and loved and above all, where I can be myself” “I am on a journey from one life to the next and I need a place where I Patient quote am looked after and loved and above all, where I can be myself.” Quote from a hospice patient.

R122

R108

R132 N2 Dublin R107 Airport M1 Ashbourne

R121 St Francis Hospice M50 St Francis Hospice Rosemount Blanchardstown Business Park Raheny The Donaghies R108 Clonshaugh

R104 R104 Who we are Beaumont Raheny The staff and volunteersBlanchardstown of St Francis Elmgreen M50 Finglas Hospice provide specialist palliative South Annual Revenue care to the people of North Dublin city, R107 R102 It costs €17.8m per year to provide St county and surrounding Luttrellstowncounties. Our Francis Hospice’s services in North Dublin services are delivered from our hospices St. Annes Park M1 city, county and surrounding counties, of in Raheny and Blanchardstown. Based which €11.9m is funded by the Health Drumcondra Fairview on a Christian philosophy, each person Cabra West N3 DollymountService Executive. In 2020 we need to is treated with dignity, respect and fundraise €5.9m per year to continue to compassion irrespective of their Clontarf N1 provide our high quality services. cultural or religious background or Phoenix Park R108 Ballybough Tolka Quay With your help and generosity we can do socio-economic status. Our services Arbour Hill are at no charge to the patients and R101 North Wall it, thank you. families in our care. R109 R111 DUBLIN Dublin Manor R118 R131 Greenhills R110 N11 1989 1991 1996 2001 2002 2005 2007 2007 2009 2011/12 2011 2011 2014 2014 2017/18 2019 M50 R110 Hospice Home Care Home Care Team St. Anne’s Expansion of Hospice Day Care, Services expanded Walmer Villa Interdisciplinary St. Francis HospiceR111 Completion of Establishment of a Opening of Hospice Celebration of Opening of 24 bed Planning of the 30th Anniversary Services Established and Hospice Day Inpatient Unit Palliative Care WalkinstownBereavement and to terminal care for Outpatient Services M.Sc. Course in Blanchardstown construction of permanentR118 base for Day Care and 25 years of care Inpatient Unit in redevelopment of in Raheny Care Centre opens opens Services to Dublin Education Services children with opens Palliative Care building work St. Francis Hospice Community Palliative Outpatient Services St. Francis Hospice St. Francis Hospice in Raheny North West open at Raheny non-cancer illnesses begins commences Blanchardstown Care Team for 2 days per week Blanchardstown Raheny 4 5 St. Francis Hospice Milestones HOW YOU CAN HELP TO RAISE FUNDS Become a Collector for our Annual Collections AND SUPPORT ST. FRANCIS HOSPICE Help us with our collections which are held in shopping Join Our Database centres/areas throughout North Dublin City and County. Just two hours of your time would help us greatly. Our donor database helps us to keep in touch with our supporters and provide you with news about our services • National Sunflower Day - June. and the latest fundraising campaigns. At St. Francis Hospice • Christmas Collection - November. your privacy is very important to us and the Fundraising • Church Gate Collections - All year round. Department will only use your personal information to provide you with the campaign details and packages that Become a Collection Box Co-Ordinator you have requested from us. From time to time we will alert Loose change can add up to so much for the hospice. Place you to our fundraising activities during the year. a Mite (collection) Box in your home or work place or Become a member of our Hospice Monthly become part of a team of Mite Box Collectors and manage Draw the placement and collection of hospice boxes within local shops in your area. Applications for Collection Boxes in Established in 1998 the hospice monthly draw provides a your home or workplace or to become a Collection Box regular income for the hospice. Please consider joining €7 per month or €84 per year and who knows, you might win Co-ordinator are available from Main Reception or the one of our monthly prizes! Fundraising Department. Prize Fund per month: Facebook Twitter 1st Prize €1,400 For information To keep up with all that is happening in fundraising, you can on any item 2nd Prize €700 like our Facebook page and follow us on Twitter. listed just 3rd Prize €500 contact 4th Prize €250 fundraising on Email Address A Hospice Monthly Draw application 01 8327535 or If you are supporting hospice, to save on postage please 01 8294000 form is on page 22 of this booklet. provide us with your email address. 6 7 Walks/Runs Make a Donation or Sign Up to Committed Consider participating in the following walks/runs that take Giving You can donate to the hospice directly at either of our place throughout the year. hospices or online at www.sfh.ie. Donations may also be • Raheny Five Mile Race - January made through our Remembrance Book and our Virtual Sunflower Garden online at www.sfh.ie. You may wish to • 5K Spring Memorial Walk - March become a regular donor through committed giving to the hospice and this can be done through the setting up of a • Women’s Mini Marathon - June Bank Holiday Weekend standing order which is contained on Page 23 of this booklet, - Sunday for submission to the hospice. • Dublin City Marathon – October Bank Holiday – Sunday Donations of €250 or more can be eligible for a tax refund to the hospice, once the donation is made from PAYE Tee-shirts and sponsorship cards are available from the income only. These forms are sent when donations are Fundraising Department and also advice on how to use acknowledged but they are also available to download in online platforms such as “Everyday Hero” to raise monies the donate section of the website or by making a request to the Fundraising Department. for the hospice. Become a Host for Ireland’s Biggest Coffee Morning for Hospice together with Bewley’s Every year friends, family, neighbours and work colleagues gather together to host a Coffee Morning for St. Francis Hospice in September. To help you organise your morning, Committ ed Giving to a free pack containing Bewley’s coffee, posters, collection St. Francis Hospice Please sign up to boxes and invitations is supplied by the hospice once you €10, €15, €21 Committ ed Giving Regular giving safeguards our are registered. Please take part in this great gathering of future community - visit www.sfh.ie Charity Number: 10568 Registered Charity Number: 20027193

8 9 COMMUNITY EVENTS Sponsor Lights on the Hospice Christmas Tree Individuals Sponsoring Lights on the Hospice Christmas Tree is so special. It is a wonderful way to remember loved ones Over the years supporters have organised events for the while the same time helping so many people in need of hospice in memory of their loved one or just for general support hospice services. Light sponsorship begins in November of our work. Events are only limited by our imaginations, so and continues until the end of December. why not organise your own fundraising event. Whatever ideas you have, we would love to hear them and To sponsor a light: work with you to make them happen. We can provide advice, • Join our Christmas Appeal mailing list which includes sponsorship cards, tailored posters, tee-shirts, buckets and if details about light sponsorship – contact 01 8327535 appropriate, merchandise to sell at your event. • Beginning in November, go online to our Virtual Christmas Schools and Transition Year Students Tree www.sfh.ie Every year Transition Year and other students from a number • Telephone the hospice, 01 8327535 and sponsor your of schools help St. Francis Hospice through their fundraising light over the telephone projects. If students want to assist us to raise funds for the • Call into either hospice, Raheny or Blanchardstown and hospice please get in touch and we will help and guide you sponsor your light(s) through main receptions. through your projects. Corporates/Business Community Our Christmas Tree Outdoor Lighting Ceremonies “Tree of Life” are held in December We continue to receive great support from the Corporate/ Business Community. Please become a Partner of St. • St. Francis Hospice, Blanchardstown – the first Thursday Francis Hospice. Together, we will work with the staff of in December at 8pm. your organisation to raise funds and make a difference to • St. Francis Hospice, Raheny – the second Thursday in the lives of our patients. December at 7.30pm At the same time, through partnership, your Brand is promoted. Your organisation may also wish to make a philanthropic donation, sponsor a hospice event, purchase an item of equipment or support Payroll Giving amongst your staff.

10 11 Hospice Merchandise/Gifts MAKING A WILL We have various items available for purchase in our online shop www.sfh.ie and at hospice receptions. Your gift to St. Francis Hospice will help to Items currently include: Candles, Christmas Cards/ secure our future Decorations, Small Teddy, Life Long Bag, Children’s Books, Making a Will allows you to take care of family and friends Notelets, Pens, Trolley Discs and CDs. and to leave a gift that is important to you. A donation that You can also help us by assisting with the sale of these costs nothing in your lifetime can have a meaningful impact items to family, friends and work colleagues particularly at for years to come. Thankfully, St. Francis Hospice has been Christmas time. fortunate in being remembered by a number of kind and visionary people in their Wills. Wedding Favours Sometimes these wonderful gifts are of considerable size On your very special day you may choose to make a donation and sometimes they’re smaller. Some are from people to St. Francis Hospice rather than provide wedding favours who have loved ones receiving hospice care. Some are to your guests. A card is available advising your guests that from people who are living with life-limiting conditions you have made a donation to the hospice in lieu of wedding favours. The donation is entirely at the discretion of the themselves. Others just realise the importance of our couple and four to six cards are normally requested per work for future generations. Large or small, we rely on the table. Once the donation has been received cards may be ongoing generosity of the public to help us to deliver vital collected from the Hospice or mailed to your address. hospice services to those in our care. Birthdays / Anniversary Donations How to leave a legacy to St. Francis Hospice From time to time a family member, relative or friend may Making a Will with the assistance of a Solicitor gives you not wish to receive a gift on their day of celebration, such as peace of mind and avoids conflict and confusion among birthday or anniversary. Celebrate their day by giving a gift to family and friends. It ensures that your wishes are carried St. Francis Hospice on their behalf. A Gift Card advising that out as you choose. Making a Will does not have to be an a donation has been made to the hospice is available. Your expensive or complicated process and your Solicitor will donation details by Credit Card or Laser may be taken over guide you. If you already have a Will, it’s easy to amend it the phone. The Gift card can be forwarded to the recipient to include a gift to St. Francis Hospice. Minor changes do or directly to you. not require a new Will. Your solicitor can help you make any changes. 12 13 Three Simple Kinds of Gifts you can leave in Your solicitor will be able to advise on the final wording of your Will your Will. There are several different types of gifts that you can leave to a charity. We recommend that you discuss this with your solicitor. Some of the most common ways of leaving a gift in Please help to secure our future to enable your Will are: us to continue to provide essential hospice 1. A fixed sum of money (Pecuniary Legacy) services to those in our care. 2. A specific item of value such as a piece of jewellery (Specific Legacy) 3. The whole or a percentage of your estate after providing for your loved ones and covering administrative expenses (Residuary Legacy) Remember, legacies to charities are tax-free, so leaving a gift to St. Francis Hospice can help reduce the tax payable on your estate. Suggested wording for making a gift in your Will: ‘I give to St. Francis Hospice, Registered Charity No. CHY 10568 a) the sum of € (amount in figures and in words), or b) (a specific item), or c) all or a percentage of the residue of my estate. And I direct that (i) my bequest be applied by St. Francis Hospice for its charitable purposes and (ii) the receipt of the appropriate officer of St. Francis Hospice for the time being shall be sufficient receipt to my Executors for payment of the said sum.’

14 15 VOLUNTEERING DONOR CHARTER Volunteers are an integral part of St Francis Hospice, • Our pledge is to treat all our donors with respect, care, and always have been. Every one of our volunteer roles honesty and openness, in accordance with our mission enhances the quality of care that we give to our patients statement. in North Dublin and its environs. We believe in the unique • We commit to being accountable and transparent in our contribution that volunteers make to our service. fundraising activities. Volunteer Roles: • Our fundraisers and volunteers will observe the highest professional standards at all times. • Hospitality • Administration • Drivers • Bus Escorts • Coffee Shop • Reception • Fundraising • Home Visits • • We will send a prompt acknowledgement of donations. Gardening • Library • Florists • We will inform our donors about the services and developments and the work of St. Francis Hospice that Specialist Volunteer Roles: donations help to support. • Hairdresser • Artist • Musician/Singer • Beautician • We undertake to utilize donations for the purpose for • Relaxation • Dog Visits • Bereavement Support • which they were given. Complementary Therapist • Chiropodist • Life stories • We will respect the right to privacy of our donors and will For a detailed description of the roles, please go to comply with the laws relating to fundraising and the use www.sfh.ie/volunteers of personal data. How do I sign up? • We will keep administration and fundraising costs to a minimum. For more information please contact the Coordinator of Volunteer Services, St Francis Hospice on 01 832 7535 or • Donations to St. Francis Hospice will be handled 01 8294000 or email [email protected] to discuss current responsibly and to the greatest advantage of the volunteer opportunities in both Raheny & Blanchardstown. beneficiary. • Where applicable, tax relief on donations will be claimed. • We will ensure that funds raised in response to an appeal will be used effectively to meet the critical needs of those they were raised for.

16 17 • We will prepare externally audited accounts. These FEEDBACK & COMPLAINTS accounts are available from our Finance Office at St. Francis Hospice Raheny, for inspection at any time and The Fundraising Department in St. Francis Hospice Dublin on our website www.sfh.ie. We will also prepare an complies with the Charity Regulator’s Charities Governance annual report summarising our programme activities and Code. financial results which is also available on our website. • We will seek to maximise the value of public donations We are committed to ensuring that all our communications by applying for funding from official funding bodies e.g. and dealings with the general public and our supporters are the Government, the European Union, as appropriate. of the highest possible standard. We listen and respond to • Any queries and complaints will be dealt with courteously the views of the general public and our supporters so that and as efficiently as possible. we can continue to improve. • We will remove your name from our database on your request. We welcome both positive and negative feedback. Therefore • Our database will not be shared with any other we aim to ensure that: organisation. • It is as easy as possible to make complaints. • In our fundraising activities, we will endeavour to adhere to best industry practice. • We treat as a complaint any clear expression of dissatisfaction with our operations that calls fora DATA PROTECTION response. Your personal details (Name, Address, Telephone Number, Email) are contained on our Fundraising Database. Third • We treat a complaint seriously, whether it is made by parties such as printers assist our fundraising activities telephone, letter, fax, email or in person. to process your data and these third parties have strict • We deal with complaints quickly and politely. privacy agreements with us. At any stage if you wish to have your details removed from our fundraising database • We respond accordingly – for example, with an explanation or from a particular fundraising activity please contact the or an apology when we have got things wrong, and with Fundraising Department and your details will be removed information on any action taken. immediately. If you wish to have further information on our privacy policy please visit www.sfh.ie or contact our Data • We learn from complaints, use them to improve and Protection Officer on 01-8327535. monitor them for our Board of Directors.

18 19 If you have a complaint When you have completed the Hospice Monthly Draw Form please return it directly to St. Francis Hospice, Station Road, Raheny D5 or Blanchardstown D15 If you have a complaint about any aspect of Fundraising, and mark your envelope “FREEPOST”. you can contact us, in writing or by telephone. Please let us DRAW MEMBERSHIP APPLICATION FORM PLEASE USE BLOCK LETTERS know how you would like us to respond, providing relevant Received From: contact details. Write to: First Name: Mr / Mrs / Ms ...... Dee Kinane, Fundraising / Projects Manager, Surname:...... St. Francis Hospice Dublin, Address:...... Station Road, Raheny, Dublin 5, D05 E392...... Telephone Number: (01) 832 7535 Tel. (Home):...... E-mail Address: [email protected] Tel. (Work):...... We are open five days a week, Monday - Friday, 9am to 5pm. Email:...... What happens next? I wish to enter the St. Francis Hospice Monthly If you complain in person or over the phone, we will try to Draw and I will make my payments by resolve the issue there and then. Similarly, if you complain Yearly by Standing Order (€84.00) by email or in writing, we will always acknowledge your Monthly by Standing Order (€7.00) complaint within seven days and do everything we can Yearly by Cheque/Postal Order (€84.00) to resolve it within 21 days. If this is not possible, we will Note: Please make cheques payable to St. Francis Hospice explain why and provide a new deadline. Yearly by Credit Card (€84.00) What if the complaint is not resolved?

If you are not happy with our response, you may get in touch Hospice. St. Francis cut along dotted line and Return To Please FIll in Form, CVV again by writing to the Chief Executive Officer, at the address Expiry Date / / above, who will ensure that your appeal is considered at Type: Visa Mastercard Laser

Board level and will respond within two weeks of this Signed:...... consideration by Board members. (applicant)

20 21 COMMITTED GIVING REQUEST FOR STANDING ORDER FOR MONTHLY DRAW INSTRUCTION TO SET UP A STANDING ORDER

To: The Manager To: The Manager Bank:...... Bank:...... Branch:...... Date:...... Branch: ...... Date:...... BIC: BIC:

Please charge to my Account: IBAN: IBAN:

A/C Holder’s name:...... And pay to: A/C Holders Name:…………………………………………………………… Name of Account: St. Francis Hospice Draw Account And pay to Bank: Bank of Ireland Branch: Raheny, Dublin 5. Name of Account: St Francis Hospice BIC.: BOFIIE2D Bank: Bank of Ireland IBAN: IE54 BOFI 9006 5835 9198 50 Branch: Raheny, Dublin 5 Draw Membership No./Bank Reference: BANK: PLEASE QUOTE REFERENCE BIC: BOFIIE2D

The amount stated below at the specified intervals: IBAN: IE75BOFI90065895876821 Frequency: Monthly Yearly € € Commencing with the first payment on:- D D M M Y Y Amount: 7.00 84.00 Please delete unused options Day of month: (if appropriate)...... DAY MONTH YEAR Commencing with the first payment on: Amount in words: ………………………………………………………. Amount in words:...... Please FIll in Form, cut along dotted line and Return To St. Francis Hospice. St. Francis cut along dotted line and Return To Please FIll in Form, Hospice. St. Francis cut along dotted line and Return To Please FIll in Form, Frequency: Monthly (tick box) or Yearly (tick Box) Signed:...... Address Details:...... Address:...... CHARITY: KINDLY WAIVE COMMISSION Contact Details : ...... Signed: ...... Date : ...... 22 23 Ways You Can Help

n | Collabo assio ration mp | E Co xc | el ct le e nc sp e e |

R K | i n y d t i n n e

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D “For it is in giving that we receive” St. Francis Hospice Dublin St. Francis of Assisi

For further information contact: St. Francis Hospice, St. Francis Hospice, Station Road, Raheny, Blanchardstown Dublin D05 E392 Dublin D15 DE 98 Tel: (01) 832 7535 Tel: (01) 829 4000 Revenue Charity Number CHY 10568 E-mail: [email protected] www.sfh.ie Company Registration Number 153874 Revenue Charity Number: 10568 Registered Charity Number: 20027193 Registered Charity Number 20027193 Company Registration24 Number 153874