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Partnering for a Healthy Community 2018 Awards

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Partnering for a Healthy Community 2018 Awards Partnering for a Healthy Community 2018 Awards Recognizing Quality and Innovation in the Mississauga Halton LHIN Tuesday, June 5, 2018 Welcome Partnering for a Healthy Community Colleagues, health system partners and friends, Welcome to our third annual awards event: Partnering for a Healthy Community. We are pleased you could join us tonight for an evening of celebration and collaboration recognizing quality and innovation in the Mississauga Halton Local Health Integration Network (LHIN). This evening emanated from a desire to recognize and showcase the transformative work being done in our LHIN and to thank all of you for your dedication and commitment to putting patients first. It is also an opportunity to share results across the health care system, which has become a proven methodology for increasing quality care for patients leading to stronger outcomes and a better health care experience. We are so proud to be working with such a passionate team. With strong leadership demonstrated by our health service providers and service provider organizations, we are supporting smart decisions that strengthen our health care system. Through these partnerships, we are developing innovative, collaborative solutions to improve access to health care and enhance the experience of patients and clients. So this evening, we encourage you all to familiarize yourselves with the exciting work underway in the Mississauga Halton LHIN. Meet new people. Share ideas. Discuss opportunities. And of course, let’s celebrate together your achievements! Mary Davies, Acting Chair Bill MacLeod, CEO Mississauga Halton LHIN Mississauga Halton LHIN 2 Agenda 5:00 pm Registration / Showcase Preview 5:15 pm Welcome Remarks Bill MacLeod, CEO, Mississauga Halton LHIN Mary Davies, Acting Chair, Mississauga Halton LHIN 5:20 pm Keynote Address Christopher Hayes, MD, MSc, MEd Chief Medical Information Officer | St. Joseph’s Healthcare Hamilton Thank you by Dr. Amir Ginsberg 5:40 pm Food Stations / Showcase Preview 6:10 pm Let’s chat about quality 6:30 pm Awards Presentation Host Jutta Schafler Argao Menu Passed Appetizers A selection of hot and cold hors d’oeuvres Pasta Station Your Choice of Fusilli Pasta with Tomato Basil Sauce or Bow Tie Pasta with Pesto Sauce Stir Fry Station Your choice of Beef, Chicken or Pork served with Asian Vegetables on Chow Mein Noodles with a Garlic Ginger Soya Sauce Cheese & Fruit Station Canadian & International Cheeses Served with Assorted Crackers, Baguette, Grapes, Seasonal Fruits & Berries Beverage Station Freshly Brewed Regular Coffee, Decaffeinated Coffee, Tea & an assortment of fruit and vegetable infused water Music will be provided by an award winning trio Jeff Salem on Percussion, Carson Freeman on Saxophone and Rob Tardik on Guitar 3 Special Thanks Committee Chair Angela Jacobs, Director, Quality and Risk, Mississauga Halton LHIN Members Carleen Carroll, Director Communications and Engagement, Mississauga Halton LHIN Lisa Gammage, Director, Quality, Systems and Accreditation, Nucleus Independent Living Sandie Seaman, Manager, Quality and Risk, Mississauga Halton LHIN Don Stewart, Administrative Assistant, Quality and People, Mississauga Halton LHIN Andrea Szakolcai, Communications Lead, Mississauga Halton LHIN Melissa Szilagyi, Communications and Engagement Specialist, Mississauga Halton LHIN Geraldine Cabral, Event Manager, Shake It Up Events Áine Magennis, Event Manager, Shake It Up Events Evaluation Committee Lisa Gammage, Director, Quality, Systems and Accreditation, Nucleus Independent Living Dr. Amir Ginzburg, Mississauga Halton LHIN Clinical Quality Lead and Chair, Regional Quality Table Joanne Hawkins, Director, Quality Improvement, Acclaim Health Angela Jacobs, Director, Quality and Risk, Mississauga Halton LHIN Farah Khan, Trillium Health Partners Natasha Milijasevic, Director, Quality and Patient Safety, Trillium Health Partners Sandie Seaman, Manager, Quality and Risk, Mississauga Halton LHIN Radhika Subramanyan, Chief Executive Officer, Canadian Mental Health Association – Halton Region Branch James Yuan, Quality Improvement Consultant, Mississauga Halton LHIN We welcome new members to join our planning committee. If you are interested in joining our committee for 2019, please contact Angela Jacobs [email protected] for more details. 4 Our 2018 Initiatives We are pleased to present the 2018 Partnering for a Healthy Community Initiatives showcasing the collaborative work underway amongst health service providers across our LHIN. The Partnering for a Healthy Community Awards are aligned with the three key priorities of the Mississauga Halton LHIN’s 2016-2019 Integrated Health Service Plan (IHSP) – Access, Capacity and Quality. Each priority has goals and strategies that serve as a road map to keep us focused and move us forward. This year, we received 5 applications which include the work of 17 health care organizations reflecting partnerships that are improving the health care system for patients, clients, families and residents. Through strong partnerships and high quality initiatives that ensure better access to the right care for those who need it most, we are truly partnering for a healthy community. Let’s celebrate these successes. 5 CHRIS HAYES Chief Medical Information Officer Chris Hayes is an internationally recognized thought leader in quality improvement and patient safety. Chris has previously served as the Medical Officer for the Canadian Patient Safety Institute and was the 2013-14 Canadian Harkness / IHI Fellow in Health Care Policy and Practice. Chris was the Medical Director of Quality and Performance at St. Michael’s Hospital in Toronto for a decade and more recently has undertaken the role of Chris Hayes, MD, MSc, MEd Chief Medical Information Officer at St. Joseph’s Chief Medical Information Officer St. Joseph’s Healthcare Hamilton Healthcare in Hamilton. In addition to working as a specialist in intensive care medicine, Chris holds academic appointments at the Department of Medicine and Institute for Health Policy at the University of Toronto and is Lead Faculty at the Canadian Foundation for Healthcare Improvement. 6 Access • Bring care closer to home • Integrate and partner to improve access and services through coordinated efforts • Make it simpler to navigate the health care system and reduce barriers to access 7 One-Link-System Access Model for Addiction and Mental Health Services The Mississauga Halton LHIN’s one-Link enables equitable access and coordinated care to make it possible for people to receive the right addiction and mental health care, at the right time and in the right place. Since implementation in the fall of 2014, one-Link has processed over 41,000 referrals for individuals 16 years of age and over, seeking support for mental health and addiction concerns. Through the application of standardized processes developed through Continuous Quality Improvement at all levels of the model, one-Link has established its operations in ensuring that screening and referral coordination is completed with standardized processes, daily attention to wait times, and minimizing work flow that does not add value to clients or families who are referred for services. Ongoing collaboration with the 10 Mississauga Halton funded Addiction and Mental Health Service providers, with oversight from a Steering Committee, ensures that the vision of one-Link is operationalized each and every day. Participating Organizations: Halton Region Branch Filiale de la région de Halton 8 Reducing Emergency Department Transfers from Silverthorn Nursing Home Transfers from Long-Term Care centres to the Emergency Department carry significant risk, especially in elderly and frail populations. Patients are at risk of delirium, hospital-acquired infections, falls, and loss of muscle mass among other problems. Often times, patients can be treated at the Long-Term Care centre, or be seen semi-urgently in the clinic setting and do not always require transfer to the Emergency Department. Consequently, Silverthorn co-created a novel tool with all relevant stakeholders at Silverthorn Nursing Home to help reduce the number of Emergency Department transfers. The pilot project involved using telemedicine technology to have General Internists evaluate patients who were felt to be clinically deteriorating at Silverthorn. The vision of this initiative was to allow residents at Silverthorn to remain in the comfort of their own home and be treated there, provided it was safe. These individuals could be seen in a clinic setting at a later date to follow up with symptoms. The project’s aim was to avoid complications associated with Emergency Department transfer and potential admission to hospital thereafter as well as addressing the financial burden of transferring a patient to hospital. This initiative has major impacts in terms of avoidance of complications, cost savings (> $10,000), and quality of life, as most residents prefer staying at the home. Silverthorn has demonstrated proof of concept of this tool and are in the process of spreading to various other Long-Term Care centres that would benefit from improved access to speciality care. Participating Organizations: 9 Quality • Ensure the needs and voice of the patient and their family shape how services are delivered • Coordinate and integrate care with the person at the heart of the health care system • Foster a culture of health and community wellness 10 Centre for Innovation in Peer Support The Centre for Innovation in Peer Support (the Centre) is embedded in
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