Connecting Our Community with Unlimited Opportunity” Aon Hewitt) Across Enable to 63 Percent

CONNECTING OUR COMMUNITY ENABLE SERVICES LIMITED 2017 ANNUAL REPORT CONNECTING TABLE OF CONTENTS OUR COMMUNITY Our customers ......................................................04 Our community.....................................................06 WITH UNLIMITED The Enable Group and UFB in greater Christchurch ............................................10 Ten years of Enable ..............................................12 OPPORTUNITY 2017 – our annual review ....................................14 Chairman and CEO introduction .........................14 Enable’s vision is for our fibre network to be an 50,000 customers connected ..............................14 essential enabler of an economically and socially Coverage map .....................................................16 vibrant, connected, innovative and globally Customer experience competitive Christchurch. – a point of difference .........................................18 We care for each other With more and more families, businesses, – Health, Safety and Wellness .............................20 schools, healthcare providers and community Our purpose and our people ..............................21 organisations embracing fibre broadband this Operational excellence as vision is being realised today. an infrastructure provider ....................................22 Financial performance .........................................24 Engaging with industry and Government .................................................25 2018 – the year ahead.........................................26 Board of Directors ...............................................30 Governance...........................................................32 Financial statements ............................................34 Independent auditor’s report .............................75 2 / Enable Services Limited Enable Services Limited / 3 50,000 homes, businesses, schools, healthcare providers and OUR CUSTOMERS ENJOYING community organisations in greater Christchurch are connected to Enable fibre broadband. This translates into tens of thousands THE VERY BEST BROADBAND of people within our community enjoying the very best internet EXPERIENCE experience and using it to connect to the world in exciting new ways. Rangiora Bakery Rangiora New Life School The Leighs Family Dylan McNeice My advice to anyone considering fibre is Being on fibre opens opportunities for Since we’ve had fibre, we don’t need to Having a reliable connection is a big part you’re doing yourself a disservice by not our students to learn subjects we can’t think about the internet. We can keep of my life for both my coaching business having it. Don’t compromise – open your physically offer – and the evolution of in touch with our family overseas – and and streaming during my downtime. Most business to the freedom of fibre. digital means it’s absolutely critical to fibre is great for that. importantly when I’m competing overseas it have a seamless connection. helps me maintain my relationship with my partner at home. 4 / Enable Services Limited Enable Services Limited / 5 ENABLING OUR PEOPLE TO OUR COMMUNITY SUPPORT OUR COMMUNITY We are proud to provide opportunities for our people of the Saracens Rugby Club warm on the sidelines with to bring Enable to life within their own communities. new sports jackets. – ENABLE’S We support team fundraising initiatives within our business and empower our people outside of work through our In our second round of sponsorships awarded we will quarterly people-inspired sponsorship scheme. support the children’s music charity The New Zealand Suzuki Institute, the Selwyn Community Choir and CONTRIBUTION In 2017 we sponsored five baby boxes for Little Sprouts to Hornby Junior Hockey. A deep and meaningful relationship with the greater Christchurch distribute to vulnerable families. We also kept 100 young community is something we value very highly at Enable – and we Cashmere Technical Football Club players hydrated with We have also supported the Canterbury Men’s Centre, work hard to nurture and grow this relationship. free Enable drink bottles and kept the Under 10 Red team Foster Hope and Help for the Homeless. Our children are taking advantage of exciting ways to explore the world With almost every school, thousands of businesses and SUPPORTING tens of thousands of homes now connected, Enable fibre broadband is having a transformational impact on many THE ECONOMIC aspects of our community. Teachers are embracing different ways to teach and our AND SOCIAL children are taking advantage of exciting ways to explore the world with new ways of learning. Families are connecting with each other differently and providers are transforming GROWTH how community services are delivered. Businesses are growing through online innovation and better ways to OF OUR connect with customers. We continue to support the Canterbury Mayoral Forum’s Digital Strategy by providing COMMUNITY our expertise to support the strategy and funding specific initiatives that support economic growth. We also continue to support other economic and social initiatives by sponsoring fibre connectivity. These include free Wi-Fi for visitors to the Re:Start central city shopping district, Youthline Central South Island and small business hub GreenHouse. 6 / Enable Services Limited Enable Services Limited / 7 SUPPORTING LOCAL FAMILIES TO CHEER ON THE CRUSADERS Like the Crusaders, Christchurch is our hometown too. That’s why we’re proud to have sponsored The Crusaders SCRATCH Take a Kid to Footy in 2017. It provided us with a special & WIN * opportunity to connect with families and children from across A CRUSADERS FAN PACK! Scratch the panel below to see if you are a winner. our region – and to work with the Crusaders team to make Congratulations you have won! Unique Code: going to the rugby a very special experience for Crusaders ENA1WQE14 If you are a winner please email your fans. We focused our efforts on giving local children the unique code to [email protected] opportunity to connect to the Crusaders in a number WIN LOTS OF Plus WIN A CrusadErs VISIT to your classroom! of ways: through Enable Take a Kid to Footy game tickets, EntEr at EnablEkids.nz COOL PRIZES *For terms and conditions visit enable.net.nz/t&c our Enable Kids website and by taking Crusader players Check out the fun at enablekids.nz to 15 schools around the city. We focused our efforts on giving CRUSADERS Vs BRUMBIES 7.35pm th , Saturday 25 FEBRUARY. AMI STADIUM local children the WIN GREAT PRIZES AT enablekids.nz opportunity to connect to the Crusaders 8 / Enable Services Limited Enable Services Limited / 9 The Enable Group is made up of Enable Services Limited (ESL) and local fibre company Enable THE ENABLE Networks Limited (ENL). ESL is a wholly owned subsidiary of Christchurch City of the Waimakariri and Selwyn districts. These candidate Holdings Limited (CCHL), the investment arm of the areas are Christchurch (including Rolleston, Lincoln, Christchurch City Council (the Council). It was launched in Prebbleton and Templeton) and Rangiora (including 2007 to build a commercial fibre network providing better Kaiapoi and Woodend). GROUP & UFB quality broadband services to businesses and schools in Christchurch. Focused only on our region and wholly owned by the greater Christchurch community, Enable is inherently In May 2011, ESL entered into a partnership with the linked to the people and is committed to making a Government (through Crown Fibre Holdings Limited (CFH)) as part of the national ultra-fast broadband (UFB) positive contribution to them and our community. IN GREATER The UFB initiative investment is supported by CCHL initiative. The partnership is providing fibre broadband services to two UFB candidate areas making up and is commercially funded including a loan from the approximately 180,000 homes, businesses, schools Crown. This annual report covers the activities of the CHRISTCHURCH and healthcare facilities across Christchurch and parts Enable Group. Enable is linked closely to the people of greater Christchurch 10 / Enable Services Limited Enable Services Limited / 11 APRIL 2016 Half of Rolleston connected to Enable fibre broadband MAY JUNE JUNE MAY LATE NOV APRIL AUG 2017 2007 2013 50,000 customers Christchurch City 30,000 homes 2016 2011 2015 Residential connected to Networks Limited 2009 2010 and businesses The Enable brand 500 customers Enable begins the 10,000 customers Gigabit fibre Enable fibre established reached launched connected UFB build connected broadband broadband launched 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 OCT JULY AUG MAY 2013 DEC MAY 2007 2010 2011 Rolleston and 2015 2017 First fibre Enable bids Enable wins UFB Lincoln – first fully 100,000 homes 150,000 homes customers for UFB in contract – local fibred towns in NZ and businesses JUNE and businesses connected Christchurch fibre company reached – including reached established all schools 2016 Christchurch City takes full ownership SEPT of Enable 2012 Enable launches residential fibre 12 / Enable Services Limited Enable Services Limited / 13 2017 – OUR ANNUAL REVIEW CHAIRMAN AND CEO INTRODUCTION 2017 was a year when our community’s demand for fibre 32 percent ahead of the original business case. It examines broadband grew well beyond the expectations of the how we accelerated our network build to reach more of telecommunications industry, Government, and ourselves. our community, delivered an increasingly better customer When we began our fibre network rollout in 2011,

Load more