Does Toronto Have What It Takes to Compete? 10

Mayor Tory’s Mission to Asia: SPECIAL REPORT Toronto is Open for Business 21

Summer 2016

YOU YOUR BUSINESS YOUR REGION

Does Toronto have what it takes to compete? 10

Collaboration, Connectivity, Competitiveness Board releases 2016 Aviation Summit report 16

Smart Cities Summit Board of Trade partners with Toronto to shape smart cities agenda 18

Publications Mail Agreement #40005069 IN THIS ISSUE Summer 2016 View the online edition of OnBoard at: BOT.COM/ONBOARD

Find us on social media You have the talent. Empower them. Discover an MSc in Management for senior decision-makers. • -month, alternating weekend format • For up-and-coming executives • Work-integrated education LazaridisEMTM.ca 10 18 21 COVER OPEN FOR SMART COMPANY 10 T ALENT: DOES TORONTO BUSINESS 30 Canadian Tire: Building and retaining HAVE WHAT IT TAKES? an industry leading team 4 From the Chair and CEO The ability of the Toronto region to 31 TREB: Home sales mean 6 News and Notes attract and retain the best and brightest prosperity for the GTA from around the world is critically On business in the Toronto region important to our future success. Do we 32 National Bank: The importance have what it takes to compete? 8 Our Newest Members of protecting what matters most 15 wTS HELPS BUILD THE 34 Accenture: Maximizing ROI on your TRANSPORTATION TALENT POOL POLICY IN ACTION talent development plan Women are an important component 16 Latest Initiatives 36 Siemens: Work integrated learning of the talent mix Advocating for airports; programs can bridge the skills gap new Energy Committee; the Meridian: Ensuring small next Transportation Summit 38 SPECIAL REPORT business success 18 Smart Cities Summit 21 mISSION TO ASIA – TORONTO 39 uPS: An opportunity for businesses IS OPEN FOR BUSINESS The Board partners with the City to help to become leaders With 26 delegates in tow, Mayor shape Toronto’s smart cities agenda John Tory and Board of Trade President 40 aT the Podium and CEO Jan De Silva led a Mission to A look at the thought leaders Asia, promoting the benefits of greater and influencers at our podium over EMTM economic exchange between China the past quarter EXECUTIVE MASTER’S IN and the Toronto region. Find out about 42 Coming Up TECHNOLOGY MANAGEMENT lessons learned and connections made during visits to Shanghai, Chongqing mark your calendar for these and Hong Kong. upcoming Board of Trade events

ONBOARD Summer 2016 3 MESSAGE FROM THE CHAIR and CEO

Summer 2016

Publisher Jan De Silva Editor Andrea Ritter Contributors His Worship John Tory Councillor Shelley Carroll Jan De Silva Natasha Apollonova Karla Avis-Birch, P.Eng. John DiMichele Summer is the time when many of us ease our pace a little. We think about Olga Giovanniello vacations and ways to enjoy the precious few warm months afforded to us by Elizabeth Hamilton Robert Hardt life in the Toronto region. Here at the Board, however, the flurry of activity Janet Krstevski & Danielle Francis we’ve seen over the past several months is showing no sign of slowing. Kelly Lawrence Christine Rettie In April, we had the great privilege of co-leading Mayor John Tory’s trade Geordan Robertson Anne Sado mission to Asia. This highly productive mission created opportunities to forge Brad Watson business connections within some of China’s most populous metro regions Design & Production and also to showcase Toronto region businesses to the world’s largest consumer Campbell Symons Design Austin Headley market. The eight-page Special Feature in this issue provides insights from Advertek mission participants, including Mayor Tory, on the importance of face-to-face Advertising Enquiries trade initiatives like these for relationship building and cultural and [email protected] economic exchange. 416.862.4525 OnBoard is published quarterly by In May we proudly presented our Smart Cities Summit: Towards a Toronto Region Board of Trade and Connected Toronto Region., in partnership with the City of Toronto. More is distributed to all Members. We welcome your comments and ideas. than 240 participants engaged in interactive discussions on the many ways Contact us at: technologies are helping large urban regions like ours reduce costs, realize OnBoard efficiencies, improve services and engage more effectively and actively with 77 Adelaide St. West, Suite 350 citizens. Toronto is already taking steps down this path, but there are many First Canadian Place P.O. Box 60, Toronto, ON more opportunities to embrace digital innovations to enhance our economic, M5X 1C1 social and environmental performance. Many thanks to our partners at the [email protected] City and all of our sponsors for helping us convene this critical dialogue. For more information about Toronto Region Board of Trade visit Both the mission and the summit are part of the new strategic approach that is www.bot.com or www.bot.com/GetConnected shaping the Board’s activities. Our focus on “the 3 Ts” — Trade, Transportation and Talent — continues to guide this strategy. Getting these three key success Reproduction of this magazine in whole or in part without consent factors right is critical to fulfilling our vision of making Toronto one of the most from Toronto Region Board competitive and sought after business regions in the world. of Trade is prohibited. Toronto Region Board of Trade does In this issue, our cover story looks at how well the Toronto region is currently not endorse advertised products or competing on the talent front. Our region is home to one of the most diverse, services presented in this magazine.

most educated populations in the world. But many of our members, particularly ABOUT THIS ISSUE those in the transit infrastructure space, tell us they are facing worsening As part of our commitment to sustainability, Toronto Region Board of Trade has made talent shortages. Our Talent Study, due out this fall, is examining these OnBoard a carbon neutral publication, printed challenges and recommending solutions. on stock with a high percentage of post consumer recycled content. We want to know how talent is impacting your business. Do you have the talent you need to grow and succeed? Are you employing innovative strategies to attract the best and brightest from within the region and around the world? Let us know via LinkedIn, Twitter or [email protected]. We look forward to hearing about your challenges and successes. Warm regards, PROUDLY SPONSORED BY

Janet De Silva Anne Sado President & CEO Chair

4 ONBOARD Summer 2016 OPEN FOR BUSINESS OPEN FOR BUSINESS NEWS AND NOTES

SAVE THE DATE: Board Hosts Canada’s POWER UP Board of Trade AGM and Luncheon First GCI Workshop In an increasingly global economy, the Global Cities YOUR PIPELINE Initiative (GCI), a joint project of the Brookings with His Worship John Tory Institution and JP Morgan Chase, aims to equip with Contact Toronto metropolitan leaders with knowledge and networks to and ExecuLeads The Toronto Region Board of Trade Annual General Meeting will take place help them become more connected and competitive on September 21, 2016 at 10 a.m. at the Board’s Downtown Centre, First Canadian Place. the world stage. On June 21, the Board and the City of To keep growing and succeeding, businesses need to Toronto proudly co-hosted Canada’s first GCI Workshop, continually expand their networks: new prospects, a valuable opportunity for leaders from across the new opportunities, new markets. Contact Toronto and This meeting is open to all members in good standing This meeting also includes awards for volunteer service country to share ideas, goals, challenges and action ExecuLeads are valuable lead generation tools that give and will cover: and long-time membership. Following the AGM, members plans from a uniquely Canadian perspective. As the you access to decision makers at the Toronto region’s and guests are invited to our Annual Luncheon, featuring • Election of Directors only Canadian region included in the GCI, the Board largest companies. Updated annually, these directories a keynote address from His Worship John Tory, Mayor of is pleased to share learnings with peers in an effort to contain thousands of prospects worth connecting with. • Appointment of Auditors Toronto. Hear insights on business in Toronto and updates bolster economic development nationwide. The session Contact Toronto is the region’s most comprehensive on Board of Trade activities, while you enjoy networking • Approval of the legal name change from “Toronto was presented by JP Morgan Chase. Learn more about business directory, listing key contact information for opportunities and a delicious lunch by the Board’s food Board of Trade” to “Toronto Region Board of Trade” the GCI at jpmorganchase.com/globalcities. over 3,200 companies and 12,450 senior executives and and beverage partner, Oliver & Bonacini. For more decision makers. Looking for increased flexibility in the • Receipt of Audited Financial Statement information and to reserve your seat, visit bot.com/events. for Fiscal Year 2016 use of this data? ExecuLeads allows you to import this data directly into the software of your choice. Learn more and start using these valuable directories as part of your sales strategy. Visit bot.com or contact us at (416) 862-4515.

MORNEAU SHEPELL APPOINTMENT: IKEA CANADA DONATES Leigh Smout, TO FORT MCMURRAY Celebrates 50 Years Executive Director, RELIEF AND RECOVERY The Board is very pleased to congratulate Prestige WTC Toronto Member Morneau Shepell, a North American leader The Board applauds Prestige Member IKEA Canada in human resources consulting and technology, One of the exciting initiatives in for donating $100,000 in home furnishings products to on its 50th anniversary. the Board’s refreshed strategy is assist with relief and recovery efforts associated with reactivation of World Trade Centre Toronto, an invaluable the devastating wildfire in Fort McMurray, Alberta. Morneau Shepell’s President and CEO, Alan Torrie, asset with potential to deliver powerful connections to “We are glad to offer our support to those in need during marked the impressive milestone by ringing the TSX international markets and fellow World Trade Centres this difficult time,” said Stefan Sjöstrand, IKEA Canada opening bell. The Toronto-based company employs around the globe. The first crucial step was finding the President. “We know that home is the most important 4,000 people and serves approximately 20,000 client right leader to head the initiative. Following an extensive place in the world, and we hope that our donation organizations around the globe. search by Odgers Berndtson, the Board is very pleased to will provide relief to families in Alberta and help to announce the appointment of Leigh Smout as Executive rebuild many homes as the recovery efforts continue. Director, World Trade Centre Toronto. In addition to We are here to help and are committed to having extensive experience with not-for-profit and government a positive impact in the community.” For more agencies, Leigh has started and operated businesses information on IKEA Canada and its community in several global markets and brings strong operating involvement, visit ikea.ca. and business development skills to the role. Leigh looks forward to expanding the Board’s Trade Accelerator Program (TAP), as well as supporting global trade missions and business opportunities for members. Leigh can be reached at [email protected].

6 ONBOARD Summer 2016 Bleed:8.5” Ad Size:8.375” Safety:7.875”

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WELCOME TO OUR MEMBERS NEWEST MEMBERS FEATURED Turn your workforce into Since April 2016 IN THIS ISSUE a force to be reckoned with. Prestige: Champion: Accenture 34, 35 Arup 18, 19 Canadian Tire Corporation 30 Centrepoint Mall 42 Chambers Insurance 29 Cisco 11 ClubLink 42 Growth, Association CN 20 Etihad Airways 42 and Connected Members Greenland 2, 25 Hatch 19 ADLER – Faculty of Genova Private PWC Technology Haywood Hunt 7 Professional Coaching management Inc. Services, Inc. Alpacaoi Georgian Custom Quick Marketing Group IKEA 7 Renovations Arke Marketing Group RBC Dominion Securities JP Morgan Chase 7 Ad Size:10.75” Safety:10.5” Aviva GRI Technology Reach Toronto Bleed:11” Solutions, LLC KPMG 24 Basufin Limited Reif Estate Winery Heilbut Commercial Laurier 2 Brightworks Interactive Robert M. Holland Realty Inc. marketing Inc. Sales Training Experts LiUNA 12 Job Skills Newmarket BXL Distributors ScoutTech Mercedes Benz Canada 42 Juniper Networks Canadian Employee Sea Cargo Air Cargo Justwaterstuff.com Meridian 38 Relocation Council Logistics Inc. Kareem Bonner CANMEBA Seamark Asset Morrneau Shepell 6 Klokov – ART Canrock Solutions Inc. management (2013) Ltd. National Bank 32, 33 Club Appetite Korol Marketing SME Essential Services Odgers Berndtson 6, 10 CODE Global Liquid Capital Inc Stephen Vanstone Software Solutions Lysander Funds Strategix Consulting Oliver & Bonacini 6, 42 Codeco Nutrition Marmac CNC Maching Ltd. Sunmed Holidays Ontario Centres Cognitive Communications Métis Nation of Ontario of Excellence 19 Tech Fuel You’ve hired the right people. Now give them the tools they need to thrive in today’s ever-changing Counsel Public Affairs Inc. Monex Canada Inc Terrajay Environmental Porter Airlines 42 CPG Corporate Mortgage Architects – Consultants Inc RBC 20, 42 landscape. At Rogers, we take pride in helping businesses stay ahead. How? By getting to know your Property Group Simmer Principio Thomas International Inc. Rogers 9 company and how it works. Then, through our comprehensive suite of business solutions that blend CWell Consulting Ltd. NMI Group of Companies Tracker Networks Design Exchange North American College Vivien Sharon – Keller Ryerson University 19 IT and mobility, we help to empower your workforce, increase efficiency and improve customer Dynamex Canada Ltd. Ontario College of Trades Williams Referred Realty, Saddlebrook 33 ECO Products Solutions Optimum Staffing Brokerage experiences. All while helping you reduce costs. Scotiabank 9 Elemental Inc. Solutions Inc. Wellington Consulting Group Executive Results Inc. Orion Business Siemens 19, 36, 37 Business Collaboration • Internet of Things • Data Centre and Cloud • Networks for Business • Security Boutique Services William Lovering FocalPoint Business Steam Whistle 42 Coaching Excellence PGL Environmental Youth Employment Consultants Services Telus 19 Francesco’s Limousine Inc. Progress Place Zephiroth Inc. Toronto Your success is our businessTM Real Estate Board 31 UPS 20, 33, 39 Urban Strategies 19

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the second largest North American financial hub after Bradley says it’s a huge vote of confidence in local talent New York City. But the region’s revived science and tech and capabilities and part of a purposeful strategy to build sectors are increasingly reflective of several talent trends. a strong Canadian operation. “What we’ve found in the province of Ontario is there’s a very, very strong ICT Since the global tech bubble burst in 2000, the ecosystem. Whether opening our facility in Ottawa or Information, Communication and Technology (ICT) expanding research operations in Markham or Waterloo, sector has been rebuilding in Canada. Its growth has or working very closely with Ontario universities, all been propelled by a thriving combination of human of that has helped to reinforce the strength of the talent Talent capital, well-funded university programs, public-private that exists, not only in telecommunications but in Do we have what it takes to compete? partnerships and international investment. Added to this advanced communications.” is a supportive immigration stance and compelling quality The Toronto Region Board of Trade has a vision to help build the of life that amplifies the continuing movement of talent. Huawei’s research investments are primarily focused Toronto region into one of the most attractive places in the world The “old” tech sector, once exemplified by powerhouse on advanced initiatives for 5G communications networks to do business. To do this, the Board regularly puts key elements employers like Nortel and BlackBerry, has given rise to and related technologies, including photonics, data of international competitiveness under rigorous public scrutiny. incubators, accelerators, venture capitalists and emergent security and integrity, and the Internet of Things. “When Talent is one such element. By Elizabeth Hamilton start-ups. Today, more of these are locating in the Toronto you have success in a region or location, what that does region. A recent Accenture Insight report notes that the is send a strong message back to headquarters [in China] demise and diminishment of the old large tech companies about the strength of the team, the strength of the talent led to a redistribution of their talent, “as many former and the strength of the ecosystem. Success breeds leaders and employees join rising tech companies or success,” Bradley says. establish startups capitalizing on the knowledge and Huawei stands out as a Chinese success story in the experience of the available talent pool.” Toronto region, yet Bradley cautions there’s still much That talent has been productive. Accenture reports that work to do in terms of building Huawei’s brand and the tech sector is now outperforming the rest of Canada’s reputation. He wants Huawei’s Canadian operations to economy. They cite the Toronto Stock Exchange’s serve as a model to attract further global technology technology and innovation sectors, which have grown investment to the region. It’s a long term play. faster than any other on the exchange since 2013. The David Heather is Vice President, Human Resources TSX and TSXV list over 420 companies in the technology at Cisco Canada. He recounts how, 30 years ago in and innovation sectors, including technology, clean California’s Bay Area, Cisco was launched in answer to tech and life sciences companies. Further, they report a question: How can we connect computers and deliver a that 75 new technology and innovation companies have high-productivity outcome with a lot more innovation and gone public since the beginning of 2014. That number collaboration? Fast-forward to today, says Heather, and includes 19 new international technology and innovation the technology has changed, the portfolio has broadened, companies, more than in any other sector. but the mission remains the same: to innovate, bring Talent without borders people together and drive productivity. The international component is significant. Much of Cisco first opened a small sales office in Canada in 1992 “At the Board, we are focused on the three Ts that practice in Canada. With a bench of 6,000 interim the ICT sector is mobile, using its own technology and and has grown exponentially since then. Today, Cisco represent key prosperity factors for the Toronto executives in every function and industry, Peetsma is communications innovations to enable the cross-border has 1,800 employees in Canada, about 800 of whom are region – trade, transportation and talent,” says well-positioned to see trends and gaps in the region. movement of their goods, services, investments and in research and development (R&D) — primarily at their facility in Kanata. Six hundreds are in front lines sales, Board of Trade President and CEO Jan De Silva. Peetsma says that, on the surface, the Toronto region has people. New or established, where these businesses choose and a few hundred more are in professional services “Our ability to attract and retain the best and all the right assets to appeal to international executives to invest can have a strong impact on a region and its consultancy and support. Heather says Cisco has made brightest from around the world is critically and to keep homegrown talent in the region. However, workforce. In the Toronto region, China-based Huawei considerable material investment in the Canadian important to our future success.” he warns that we need to look deeper. Digging into Technologies and California-based Cisco, present two economy, notably through R&D operations. He says it’s proprietary data from the past five years, Peetsma sees examples of the benefits of this approach. To understand the impact of talent on our global appeal, we good value to the company: “We know there’s a very rich trends and gaps for talent recruitment in the changing Huawei is one of the world’s largest telecommunications need to know what role our human capital plays in building and deep talent pool in Ontario and in Toronto.” landscape of work, much of it caused by disruption and companies, operating in 170 countries around the world. Toronto as a world-class city region. We need to know how demographics. “We’ve found that we’re filling the most The Chinese multinational has announced a series of “We recognize that we’re an American company operating the Toronto region is performing in attracting and retaining positions in the Toronto region in professional services, significant investments, funding research, educational in Canada, but we want to be part of the fabric, to benefit the best and the brightest. And we need to know what factors the scientific field, technology, digital media, and financial programs and job creation opportunities since coming the country and communities we operate in,” says Heather. to promote and what factors to mitigate in these efforts. services, including insurance and real estate. That’s where to Canada in 2008. In 2014, Huawei committed to invest The most recent benefit comes to the region in the form Odgers Berndtson is one of Canada’s largest executive we’ve seen the growth,” says Peetsma. another $210 million in Ontario, bringing the total to of a $100 million investment in new headquarters and an Innovation Centre in downtown Toronto. Heather sees it as search firms, connecting talent with jobs and jobs with Much of that observation seems to fit Toronto’s historic more than $500 million in Canada over the next five years. absolutely an investment in and recognition of Toronto talent. talent. A global alliance, Odgers has talent advisory image as the epicentre of corporate Canada. Nearly Scott Bradley, Vice President, Corporate and Government practices around the world. Jason Peetsma is Managing 50 per cent of the country’s top 500 enterprises have head Affairs for Huawei in Canada notes it will be a doubling of Director of Odgers’ executive interim management offices in Toronto, while Bay Street’s financial district is Huawei’s R&D capabilities in this country.

10 ONBOARD Summer 2016 ONBOARD Summer 2016 11 COVER COVER We need to know how the Toronto region is performing in attracting and retaining the best and the brightest. And we need to know what factors to promote and what factors to mitigate in these efforts.

THE BEST AND THE BRIGHTEST

Heather points out that the new Cisco headquarters will Building for the future everything, so you have people taking all sorts of courses The Board of Trade is doing its part by pulling out the house five generations of employees within the office, Breaking through education barriers is also critical for the but not necessarily the courses [for jobs] that are in data that can help inform government and private sector embracing the whole range of skills, age, gender and skilled trades that execute the infrastructure required for demand,” says Mancinelli. planning around talent development. “We are working diversity of thought available in Toronto. on a transit talent study to quantify the gap by role,” building world-leading innovation sectors in a world-class Success has come in increased membership numbers, Ms. De Silva explains. “This data will enable us to take Like Huawei’s focus on investments that stimulate talent, metropolis, particularly transit. But challenges loom in but challenges in replenishing and attracting workforce action to provide access to programs that have a job research and innovation, Cisco has created a new multi- this space, as well. “With historic levels of funding now talent run deeper. Mancinelli says the biggest obstacle in waiting at the end. In the short term, this study could also use Innovation Centre within the new office complex. available to tackle our region’s critical transit deficit, our drawing high school students into the trades is two-fold: aid us in targeting immigration to attract the qualified “We wanted our employees, our customers and our biggest barrier is now talent,” says Ms. De Silva. “Our parents and high school guidance counselors. He wants skills we need to get our transit built.” stakeholders to benefit from a facility that gives us an members tell us we have insufficient numbers of trades, parents to know there’s nothing wrong, and a lot right, opportunity to showcase our technology to our existing as well as engineers and financial professionals to with their kids going into the construction industry where Immigration is a critical opportunity for Mancinelli, and future customers.” deliver our projects.” the pay is good, lots of work is available and a career path who says we need to start looking at more ways to bring could enable business entrepreneurship. He adds that high in people and train them in specific areas. “There are Cisco is also opening its Innovation Centre to entrepreneurs Joseph Mancinelli is the International Vice President schools, too, “should understand that there’s a career path people from a number of countries coming into Canada of all sizes and has built some limited partnerships with of LiUNA, the Labourers’ International Union of [for students], and that they can make good money, and who, from a social and cultural point of view, do not customers and universities to make use of the innovation North America, the largest construction association in the they should also appreciate that not everybody is going to go into the trades…they frown on construction work,” lab. Heather acknowledges it’s a calculated business country. He says LiUNA has been laser-focused on the issue be a doctor or a lawyer.” Mancinelli notes European cities says Mancinelli. He believes Canada needs to appeal investment. “It absolutely benefits Cisco, that’s one of the of talent for over a decade, and with good reason. Ten years do a better job of promoting trades to high school students, to international communities who do embrace trades: reasons we did it, but it has a wider impact on Toronto, the ago, a federal government study suggested Ontario would some even having curricula that allow students to start Europeans and South and Central Americans who see region, Ontario and Canada. It gives an opportunity for all lose a large number of their most productive workers within training in trades prior to graduating. construction and trades employment as opportunities to parts of businesses to work on best-in-class technology, to the next decade due to retirement and other attrition. The earn a good wage in a country with a top quality of life. see how it works in the real world…to realize innovation study prompted LiUNA — with 60,000 members at the and drive value,” something Heather fervently believes is time — to plan for enhanced training and expansion of essential to successful economies now and in the future. its member base. The plan has paid off, with LiUNA now representing 90,000 workers in Ontario. One of the reasons Huawei and Cisco invest in partnerships and university programs is to break down Mancinelli credits their focus on specific education and Filling the gaps: Board to study barriers in the ICT ecosystem. One of the gaps still needing training, citing the 14 training centres they operate, six to be bridged is in promoting STEM-related education of which are within the Greater Toronto-Hamilton Area transportation talent supply and demand in high schools and across university courses, notably to (GTHA). They are structured to be trusteed between The Toronto region is on the cusp of To benchmark these needs, the Once completed, the study will be school-age girls. It’s an issue Cisco’s David Heather says management and labour to understand first-hand where transformational change, as shovels Board is undertaking a talent study, used to identify gaps and evaluate he would personally like to see addressed. “For the future the work demands are. “If they need form setters, asphalt hit the ground on a new wave of mapping the number of positions policy options for resolving them. talent pool, technology is only going to play a bigger role workers, bridge builders, that’s what we train in,” says transportation projects. The billions and specific skill sets required to Through this landmark study, the in all facets of life, and STEM-related subjects are so Mancinelli. He highlights that this training for current invested by governments will not build and maintain the next wave of Board of Trade can help ensure that important. I would love to see all people with equal access requirements — education for where and when the job only enhance regional productivity The Big Move, Metrolinx’s regional future transportation infrastructure to pursue those subjects, and that’s an opportunity for all needs are projected to be — is the difference between and global competitiveness, it transportation plan. The Board is delivered expediently to the cities, including Toronto.” skilled trades education and post-secondary education will also create jobs for an entire is working closely with Ontario’s communities and businesses that for general knowledge. “If I could make a comparison… generation. Now is the time to Ministry of Training Colleges and so desperately need it. ensure the region has the talent Universities, Metrolinx, Ryerson with the post-secondary institutions, whether it is the needed to deliver current and future University’s Magnet Program and universities or the colleges, they have curriculum for transportation projects. MDB Insight to structure the study.

12 ONBOARD Summer 2016 ONBOARD Summer 2016 13 COVER COVER

Representatives of international and local business sectors WTS HELPS BUILD THE emphasize that the Toronto community does a good job of accentuating the positives of the region, but there is still more to do to meet competitive challenges of a world-class metro. TRANSPORTATION TALENT POOL OPPORTUNITY By Karla Avis-Birch, P.Eng. This is a watershed moment, when transit is at the forefront WTS is an international organization dedicated to building of almost every discussion relating to sustaining our the future of transportation through the global advancement economy, commerce and communities. Investment in transit, of women. WTS Toronto Area Chapter aims to build the local Like Mancinelli, David Heather of Cisco agrees that tax structure.” He offers the example of an executive who at all levels of government, is arguably unprecedented and transportation talent pool as a pillar in our mission and vison. immigration is important to attracting global talent. was paying 22 per cent income tax in New Jersey, but now is a key factor in the quality of life for many. Our commitment is demonstrated in the variety of speaker “Toronto is a tremendously vibrant city. The level of diversity pays 54 per cent in Toronto. It can kill a deal. events, technical tours, and programs we offer: is a huge, huge positive and I think that has to be at the heart Are we prepared to deliver on transit infrastructure plans Peetsma says he often speaks to executive candidates of any country’s view on talent. A country with a progressive and aspirations? who prefer not to become an employee in Canada, but will SCHOLARSHIPS immigration stance is to be encouraged,” says Heather. accept a role on an interim basis, something he says is now Unfortunately, expertise is depleting and interest is The Chapter awards scholarships to individuals pursuing Mancinelli acknowledges that LiUNA represents only one also a trend. He notes more executives have been building weakening in the transportation industry workforce. Now careers in transportation through undergraduate and part of the construction sector. He is concerned about the careers and creating a “portfolio lifestyle,” one that offers is the time to foster environments for knowledge transfer graduate programs. Scholarships are based on the talent shortages and onerous requirements for certification them flexibility to make their home base elsewhere. These from those who have spent their entire career in the industry applicant’s specific career goals, academic record and that other trades face here. “We started ahead of the curve leaders are increasingly doing interim executive stints in and solicit a new generation to join the cause transportation-related activities or job skills. to correct this issue of skills shortages, but many of the Toronto without moving to the city core. in delivering on transit needs. other trades have not,” he says. “The government has to Peetsma notes the next most common complaint is about That means new ideas, new technologies and new solutions MENTORSHIP push the agenda and take the lead on this to make sure transportation challenges, which commonly steal up to are needed to solve the issues of gridlock, affordability and This program provides a forum for young women seeking other trades are doing what we’re doing.” ten extra hours a week from an executive’s family life. connectivity — now and for generations to come. Millenials to develop skills to achieve both professional and personal Attracting and retaining talent is of course critical for Top candidates have a world of choices, so transportation want a career that makes a difference; they want to help success. The program offers support from experienced success across all business sectors. When Odgers’ Jason is a critical quality of life factor. Overall, the discussion people. Planning, designing and building transit offers mentors, peer networking and candid conversations with Peetsma looks at the data for the Toronto region, he sees a reinforces Peetsma’s core findings: “the primary reasons tremendous opportunities to fulfill that goal. It serves a successful transportation leaders within the Greater “huge gap” in competition for talent. “If companies don’t why anyone will pick opportunities relates to three things: greater good and leaves lasting assets to be proud of. Toronto-Hamilton region. see that the employment brand is one of the strongest finance; family; and freedom; if you create a city that As we grapple with a skills shortage and a people shortage, assets they have, then they fail to be relevant,” says is geared towards only one of those, you may lose out it is imperative that we seek, nurture and grow talent to fill TRANSPORTATION YOU Peetsma. Thus, Peetsma is seeing a trend where companies on the other two.” Peetsma acknowledges it’s a hard this gap. Women are an important component of this talent The exciting program reaches out to high school girls, of all industries are taking steps to audit, improve and combination, but says that if the Toronto region wants pool, not only to unlock perceived barriers of the past but age 13-18, to open their eyes to the many possibilities of a manage their external and internal reputation in order to to appeal to talent as world-class, it needs to deliver also to ignite the industry with diversity in thought and ideas. career in transportation. The program offers activities to spark girls’ interest in all modes of transportation and to attract and retain top talent. all three factors with excellence. Today, less than 12 per cent of professional engineers in encourage them to take STEM courses — important stepping Canada are women. Gender-based stereotypes and the lack Peetsma also notes an interesting trend of “expats” looking Representatives of international and local business stones to rewarding careers that can change the face of of role models and mentors remain very real challenges. Too to return to Canada to work. “It used to be if you were sectors emphasize that the Toronto community does transportation in Ontario. The Chapter is excited to introduce few girls see themselves in a career in science, technology, healthy, ambitious, smart, with few dependents, you’d go a good job of accentuating the positives of the region, but the first ever Transportation YOU Program in Canada! somewhere else to make your money; once you’d built your there is still more to do to meet competitive challenges of engineering and math (STEM). Even fewer see their future cash or you wanted to build a family, you’d come back to a world-class metro. Talent plays a pivotal role. Perhaps in transportation or even know the variety of career The transportation industry is a part of everyone’s life. We Canada.” Peetsma says the dollar change has caused some Peetsma’s observations also apply well to the Toronto opportunities the industry presents. Yes, we need urban have a unique opportunity to shape our industry. We can tap to seriously think about returning. region. “If you don’t attract the talent you need, you planning; civil, structural and railway engineering; and into new resources by building inclusive work environments don’t have the resources you need. If you don’t have the construction. But we also need professionals in marketing, and giving the next generation — young women and men — But he cautions that tax rates also affect talent acquisition. resources you need, you can’t be competitive anymore.” government affairs, finance, business, software, analytics and something to believe in. While the KPMG 2016 Competitive Alternatives report on The same can be said of growing a competitive Toronto. traffic engineering, just to name a few. business costs ranked Canada in the top three worldwide If the region has all the right resources on the surface, it for most competitive corporate tax rates, Canada’s, What if we brought new people to the sector who Karla Avis-Birch is a professional engineer with Metrolinx’s can be competitive and reach world-class status. But it Ontario’s and Toronto’s high personal tax rates can send traditionally would not think of a career in transportation? Capital Projects Group and Vice-President, WTS Toronto must dig deeper to be watchful of the trends, fill the gaps, shivers of caution down an executive’s spine. Peetsma What if we sought the untapped resource in women? Area Chapter. Learn more about WTS and how you can get and keep cultivating its growth to stay there. says, “the number one thing that turns executives off is the How do we inspire them? involved in inspiring young women in the transportation industry at www.wtsinternational.org/Toronto.

14 ONBOARD Summer 2016 ONBOARD Summer 2016 15 File Name: Toronto Board of Trade Ad Spring Colours: CMYK Live: Full Page, Live 7.875” wide x 10.5” high Publication: OnBoard Creative & Production Services Trim: 8.375” wide x 10.75” high 100 Yonge Street, 10th Floor Material Deadline: May 31, 2016 Toronto, ON M5C 2W1 Bleed: 8.5” wide x 11” high

POLICY IN ACTION

ADVOCATING FOR AIRPORTS In February 2016, the Board hosted its second Aviation Summit: Airports as Economic Hubs. YOU HAVE The full-day Summit brought together nearly 250 airport This post-Summit report includes seven recommendations executives, business leaders and government decision advocating for coordinated planning and collaboration THE VISION, makers to examine the under recognized impact of among all of the region’s airports and all three levels Southern Ontario airports on regional economic prosperity, of government to ensure these assets maintain their job creation and multi-modal transportation.These facilities economic value. With other airports across the country WE HELP MAKE enable hundreds of thousands of jobs and account for more facing similar issues, the Board is leading an initiative than six per cent of provincial GDP. The Summit shed light with the newly formed Canadian Global Cities Council, IT HAPPEN. on serious capacity and connectivity challenges that stand a peer group of big city chambers of commerce/boards to compromise the success of these assets. of trade, to advocate for a national airports strategy. As part of ongoing efforts to address these challenges, Download your copy of Collaboration, Connectivity and the Board has published Collaboration, Connectivity and Competitiveness now at bot.com/aviation. The Board Competitiveness: Discussions and Recommendations from always welcomes your feedback at [email protected]. the Toronto Region Board of Trade’s 2016 Aviation Summit.

TRANSPORTATION SUMMIT 2016: New Energy Working Group PRIVATE SECTOR LEADERSHIP to Look at Rates, Reliability With billions in funding committed from the Province A reliable, affordable, clean electricity and the potential for more from the federal level, the supply is essential to the functioning Toronto region has a once-in-a-generation opportunity of every business in the Toronto region, to advance regional transit. This fall, the Board’s especially for the automotive and financial second Transportation Summit will focus on the role services sectors. In May, the Board created a new Energy of the private sector in getting these dollars working Working Group (EWG) to develop policy positions and You drive your business forward with your ideas. Your plans. Your vision. With Scotiabank, effectively and expediently. Registration for the advocacy plans around energy-related issues, such as you get a business banker that supports your vision and brings insight, resources and full-day 2016 Summit is open now: security of supply, reliability of energy infrastructure, commitment. Not to mention proactive advice and customized solutions. We’ve been October 19, 2016 emerging technologies, conservation and demand helping Canadian businesses grow for almost 200 years. 8 a.m. to 4 p.m. management (CDM), climate change and pricing. A recent Toronto Region Board of Trade study by the Ontario Chamber of Commerce shows that industrial electricity rates have increased by 16 per cent Learn more and register now at www.bot.com/transit. since 2013 and are expected to increase by another Want to tell us your idea? Demonstrate your leadership to a highly engaged 13 per cent over the next five years. audience. Contact Sponsorship Manager Lara Muldoon Comprised of Toronto region power producers, policy at [email protected] or (416) 862-4518 to learn about makers and large consumers, the EWG is pursuing a broad scotiabank.com/business Transportation Summit sponsorship opportunities. mandate, focusing not only on hydro but also other major sources, including natural gas, nuclear, and renewables such as wind and solar. The group will advocate for an efficient, affordable system that ensures business competitiveness while meeting environmental challenges. In particular, the EWG will advocate for investment in the electricity grid, which is critical to ensure the efficiency and security of the region’s power supply. Find more details on the EWG and all The Hon. Steven Del Duca, Minister of ™ Trademark of The Bank of Nova Scotia. Used under license, where applicable. Transportation, speaks with participants Board of Trade policy work at bot.com/Advocacy. at the Board’s 2015 Transportation Summit

COMM_TBOT_AD-Summer_0516-R2.indd 1 2016-05-27 4:16 PM POLICY IN ACTION POLICY IN ACTION

Smart Cities Summit: Towards a Connected “Cities are like businesses: they compete, they prosper, they grow. What is a “Smart” City? Toronto Region They need to stay relevant and competitive, or they risk being A smart city can be defined as an urban region that uses digital technologies to enhance the quality and performance Board of Trade partners with the City disrupted by others who offer a better, of city services, to reduce costs and resource consumption and to engage more effectively with it its citizens. faster, less costly way of doing things.” to shape Toronto’s smart cities agenda Connected city assets can include schools, libraries, – Jan De Silva, Board of Trade President and CEO transportation systems, hospitals, power plants, water supply networks, waste management, law enforcement and many other community services. On May 26, nearly 250 business leaders and government decision makers came together at The Summit also featured nine interactive The goal of smart city initiatives is to enhance residents’ breakout sessions on: quality of life by improving the quality, performance and the Toronto Region Board of Trade to help develop the City of Toronto’s smart city agenda. interactivity of urban services. ENVIRONMENT SOCIAL ECONOMY Through keynote talks, panel discussions and interactive they prosper, they grow,” said Board of Trade President Connected technologies can result in substantial cost breakouts, the Board’s highly interactive Smart Cities and CEO Jan De Silva. “They need to stay relevant and Infrastructure Health and Employment savings, reductions in resource consumption, greater Wellbeing and Talent sustainability and opportunities for economic development. Summit explored the meaning of a “smart,” connected city, competitive, or they risk being disrupted by others who Resiliency along with local smart city achievements, key priorities offer a better, faster, less costly way of doing things.” Safety and Research and In a study funded by the Province of Ontario, the Urban Planning and opportunities for public-private collaboration. Security Innovation Intelligent Community Forum defined six critical success The day-long Summit focused specifically on and Design factors for the creation of smart cities, including: In major metros around the world, digital technology is environmental, social and economic impacts of smart Culture and Investments broadband, knowledge workforce, innovation, digital disrupting the traditional ways in which residents live, cities initiatives, specifically for Toronto, Canada’s largest Entertainment equality, sustainability and advocacy. work and engage with their city. Smartphones, the Internet city, at the heart of an expansive and prosperous urban In 2014, Toronto received an Intelligent Community of of Things, robots, cloud computing and data analytics are region. Attendees heard keynote talks from Mark Kleiman, the Year Award from the Intelligent Community Forum The Summit marked the launch of the Board’s Smart Cities enabling cities to run more smoothly, more productively Director of Ecoomic and Business Policy for the Mayor (ICF), a nonprofit policy research organization that focuses Working Group, a diverse group of leaders from the public, and more democratically. As Toronto continues its rapid of London, UK, and Volker Buscher, Director of Digital on job creation and economic development in the growth trajectory, innovation and agility are critical in Business, Arup. private, not-for-profit, academic and cultural sectors. broadband economy. order to compete effectively for talent, investment and The Smart Cities Working Group will carry forward The first of three panels focused on current best practices resources on the world stage. the Summit learnings to develop recommendations in Boston, Montreal and other major cities that are well for Toronto, including funding models, benchmarks, Technological innovation is not without challenges. advanced on their journey toward smart, accessible, governance and the role of the private sector. THANK YOU TO OUR SPONSORS Digital technologies have the potential to exclude certain city-regions. The second panel brought together the Platinum Sponsor Supporting Sponsors sectors of society, threaten privacy and displace labour. City’s Chief Information Officer and executives from the The Board is compiling input from all of the 2016 Smart City of Toronto Hatch They can also be costly to implement and carry the risk of Toronto Public Library, Waterfront Toronto and Toronto Cities Summit panel sessions and breakouts into a new rapid obsolescence. At the Summit, the Board emphasized Transportation Services for a discussion on current, report, due out this summer. Members can see more details Silver Sponsor Siemens that Toronto must address challenges like these, without highly successful smart city innovations. The final panel and download the pre-Summit briefing paper, Ryerson University Urban Strategies Inc. letting them become a roadblock to progress on bold explored opportunities for private sector involvement in “A Smarter Toronto,” prepared for the Board by Arup, Telus initiatives. “Cities are like businesses: they compete, the City’s digital evolution. at bot.com/smartcities. Ontario Centres of Excellence

18 ONBOARD Summer 2016 ONBOARD Summer 2016 19 To Asia SPECIAL REPORT and Back Toronto is Open for Business

From April 7 to 16, Toronto Mayor John Tory and Jan De Silva, President and CEO of the Toronto Region Board of Trade, led 26 representatives from the public, private, not-for-profit and academic sectors on a Mission to Asia, promoting the economic benefits of doing business in the Toronto region and connecting Toronto region businesses with opportunities in Asia. Delegates on the 10-day trade mission visited Shanghai, Chongqing and Hong Kong, as well as Tokyo and Sagamihara. The key takeaway: China and Japan represent a wealth of trade opportunities for the Toronto region. SPECIAL REPORT SPECIAL REPORT

A MESSAGE FROM MAYOR JOHN TORY The Art of the Possible: Earlier this year, I spent two In China, we met with Greenland Corporation to discuss weeks away from Toronto on a introducing Toronto-produced food products to the Chinese trade mission to China and Japan. middle class — a market 10 times the size of Canada’s. What Toronto Can Learn On this mission, I was joined We also met with Lesso, a big company interested in by members of Toronto City opening its home furnishings business in Scarborough. Council: Economic Development This will not only present Toronto builders with an array from Asia’s Transit Agencies Committee Chair Michael of global products, but it will also showcase Toronto By Councillor Shelley Carroll Thompson, as well as councillors fixtures to international markets. Shelley Carroll, Chin Lee and Mary Margaret McMahon. In Japan, we met with a Tokyo hotel chain in the final I know that Mayor Tory’s Asia Mission was meant to be the largest share of daily riders. Planning retail for that We were also joined by representatives of the business stages of deciding to locate multiple hotels in the GTA. an Economic Development and Trade Mission, but for demographic maximized the JRE share of revenue. community, including Jan De Silva of the Toronto Region Two days after our return, I welcomed one of their senior me it was a pure professional development opportunity. Board of Trade and Janet Ecker of the Toronto Financial executives into my office and said I would take him to see Whenever a councillor or a mayor returns from a faraway I make no apologies for that because I am a Toronto Transit Services Alliance. sites personally, if that would help land their investment. mission, full of inspiration, they are met with the same Commissioner, and what I took away from the visits in pushback, no matter where they have travelled: “You can’t Our city has huge global opportunities in tourism, real Hong Kong and Tokyo, in particular, is that good transit The purpose of the mission was clear: We need to sell look at that because we are nothing like that city.” Or: station development is actually economic development. Toronto internationally. Part of my role as mayor is to work estate, financial services, retail, clean tech, life sciences, “We have an entirely different transit governance mode, as Toronto’s champion and its “Salesperson in Chief.” aviation and high tech. That’s why we conducted For as long as I have served on Toronto City Council, the and we are public not private.” And also: “That city has 26 meetings in 9 days over the course of our trade mission. Toronto is in competition globally for trade, talent, jobs Ward I represent has been undergoing intensification. With an entirely different State government to deal with. Each one led to prospects we are now pursuing one by one, and investment. And so, on every single day of our trip, the completion of the Don Mills Subway Station and the We can never do that.” phone call by email. Provincial Policy called Places to Grow in 2004, Don Valley we met with people who have an interest in Toronto. For every city we visited in Asia — Shanghai, Chongqing, East became a place of development interest. I learned in To me, the value of these trips is clear. And I know the Hong Kong and Tokyo — my naysayer colleagues have Tokyo and Hong Kong that we could have gone further in payoff will be felt in our city for years to come. a point. We have a very public model, and much of what maximizing the potential of this Provincial Policy and our has been achieved in Tokyo, Hong Kong and even the own Toronto Official Plan to develop well-rounded areas shiny new monorail system in Chongqing was made that generate vitality and funds to support transit. possible by a high degree of privatization or the unique A MESSAGE FROM JAN DE SILVA A few years back, Hong Kong’s transit agency (MTR) State government in China. But I refuse to discard what Trade missions. Are they really I was very pleased to be invited to co-chair, with needed a new headquarters, not unlike the Toronto Transit I learned from observing their models. We are intensifying all that necessary? It’s a question Councillor Michael Thompson, the mayor’s advisory group Commission that badly needs one now. In Hong Kong, they at a rate unprecedented in North America, but we are many in the media are fond of for this mission. And, having been on the hosting end of started from the premise that it must not cost the agency not capturing near enough of the benefit to support the asking. Having personally spent many city delegations during my time in Asia, I can attest anything to build, and it must not cost anything to operate transit system we know we need. when it is done. The resulting development is Telford Plaza 15 years living and working in to the success and impact of this mission. Our mayor is a I have returned from Mayor Tory’s Asia Mission determined Phase II, a complex of residences, offices and a massive Asia, I can assure you that, wonderful ambassador who was able to forge a personal to put some of the transit learning I experienced to future retail mall, all sitting atop a major transit station. The when executed well, trade connection with the mayors in Shanghai and Chonqing. use. Use what you can, lose what you can’t. As New York combination provided not only up-front building funds missions are essential. City’s transportation guru, Janette Sidiq-Khan said in her Canada is on the cusp of having an advantage that no for the new MTR Head Office but also ongoing operating recent address to the Board of Trade, “There are a lot of Essential for building profile and exposure for our smaller other member of the G7 has. Through our membership dollars from the MTR share of retail revenue. The key great ideas in other cities. You just have to capture the and mid-sized companies in high-priority sectors. Essential in NAFTA and other FTAs like the pending agreement difference to our current course of action is starting with art of the possible.” for building confidence and awareness of investment with Europe (CETA), possible Trans-Pacific Partnership the economic equation as the guiding principle. opportunities in Toronto. Essential for demonstrating (TPP) and even a China Free Trade Agreement. The Similar to MTR’s development success, benefits accrue that we understand how to do business with international Toronto region is poised to offer access to over one billion Shelley Carroll is the City Councillor for Ward 33, to Tokyo’s transit agency, Japan Rail East (JRE), every partners. And essential for exposing us to best practices consumers with a combined GDP of $37 trillion! Don Valley East and a former Toronto Budget Chief. day from retail and commercial development around that can help us solve problems at home. Shelley is currently Deputy Speaker and sits on the Budget As Canada’s largest urban region, Toronto needs the Shinjuku Station and Tokyo Station in Japan. Here there Committee, Economic Development Committee, Disability In today’s global economy, competition for talent, visibility and profile successful trade missions provide. was an aggressive approach to partnering with retail and Issues Committee. She is also a member of the Board of investment and trade is no longer country versus country, The Toronto Region Board of Trade looks forward to commercial allies. The transit agency actively designed Directors for Toronto Police Services, The Toronto Film it’s now major metro versus major metro. And nowhere is co-hosting many more missions to markets around the station properties for the types of retail that would best Board, The Hummingbird Centre, and the Toronto Arts this truer than in China, where business is conducted world, markets that want the world-class products and suit riders disembarking at the station. Women made up Council and serves as a TTC Commissioner. city to city, mayor to mayor. services our region — and our businesses — have to offer.

22 ONBOARD Summer 2016 ONBOARD Summer 2016 23 SPECIAL REPORT SPECIAL REPORT

INVESTING IN THE TORONTO REGION Building for Tomorrow: Reflections on Infrastructure SHANGHAI Investment in Asia CHINESE MARKETS HUNGRY to realize new trade and investment opportunities between FOR CANADIAN FOODS Toronto region food and beverage businesses and China.” By Brad Watson Shanghai-based Greenland Group is a diverse corporation Cao notes that Canadian food and beverage products are with multi-billion-dollar portfolios in real estate currently less recognized in China than American and Shanghai, Chongqing, Hong Kong and Tokyo have spent access to alternative routes, and if funds are earmarked development. In 2012, Greenland set out to expand Australian brands, but “we believe the quality of Canadian heavily on transportation infrastructure, and it shows. specifically for transit expansion. globally, targeting dynamic cities with high tourism products will generate long-term demand and growth.” In visiting those cities as part of Mayor John Tory’s and economic growth. Currently, its developments It’s a welcome signal to the region’s, $18-billion-dollar Metrolinx and the TTC can find different ways of funding trade mission, we travelled on monorail, subway and span four continents, nine countries and 13 cities. food and beverage cluster that Asia is open for business. and delivering projects. Can better value be obtained from LRT systems, along with toll roads and modern elevated real estate holdings and airspace? Can these agencies Toronto is the site of Greenland’s first Canadian expansion, highways. In fact, the first thing we saw was the fastest TELECOM GIANT HUAWEI INVESTS partner with other experienced investors? In Hong Kong, with a development called “King Blue by Greenland,” commercially operating high-speed train in the world, IN THE TORONTO REGION the transit operator, MTR Corporation, was described to located on King Street West. The complex includes a shuttling people from the airport to downtown Shanghai Huawei (pronounced ‘wah-way’), the world’s largest us as a “real estate development company that happens seven-storey luxury hotel, 44- and 48-storey residential in under eight minutes, at speeds approaching 430 telecommunications equipment manufacturer, is virtually to run trains.” MTR has taken full advantage of its assets towers and a permanent home for Theatre Museum Canada. kilometres per hour. a household name in China. The same may be true here and now operates at a profit. MTR also owns a stake in Henry Cao, President at Greenland Group (Canada), notes soon, if the company’s Canadian strategy continues We caught a glimpse of what happens when investments Octopus, which is a profit-generating smart card payment how King Blue’s amenities exemplify Greenland Canada’s on its current path. are made in infrastructure — traffic and people moving system used in a wide variety of local retail outlets and mission to “create vibrant new communities.” Huawei currently employs 170,000 people worldwide, efficiently in communities with far greater population restaurants, not just on trams, buses, trains and ferries. “We believe Canada is a great country for investment,” approximately 40 per cent of whom are engaged in than ours. As Torontonians visiting each of these four It is has become part of everyday life. Cao adds. “Right now, we are focused on Toronto and cities, we experienced first-hand the benefits of relatively research and development (R&D). The company has From the federal budget, we see the appetite of the new are looking for new projects that fit our mandate.” That recent infrastructure spending decisions, the economic 21 global R&D institutes in cities around the globe, Liberal government to invest. The Province remains mandate received a broad boost during the Asia Mission development and quality of life that is enabled. including Ottawa, Waterloo and its Canadian head office steadfastly committed to infrastructure. And in from parent company the Greenland Group, with the in Markham. Huawei hosted Mayor Tory, Jan De Silva There is widespread agreement that our future economic Mayor Tory, we have a civic leader willing to investigate signing of a Memorandum of Understanding benefitting and Asia Mission delegates at its Shanghai R&D facility growth depends on being able to effectively move people new and different ways of doing things. This alignment Toronto’s food and beverage sector. to talk about Huawei’s work in China and to highlight the and goods around the GTA. We can no longer say that we of interests, together with what we are learning from In 2015, Greenland created a chain of boutique strategic importance of the Toronto region. can’t afford to make much-needed investments; we can’t other jurisdictions, provides a tantalizing view of supermarkets to meet demand for high-quality Scott Bradley, Vice President, Corporate and Government afford not to. Leaders in Asia have made the link between myriad possibilities. international food and lifestyle products for China’s rapidly infrastructure investment and future economic growth, Relations for Huawei in Canada notes, “We’re one of the We all recognize the GTHA’s enormous potential to attract growing middle class. Greenland supplies these “G-Super” and they have ambitious plans to keep building. true Chinese investment success stories in Ontario and global business and talent. Our trip to Asia demonstrates grocery stores through four overseas purchase centres the greater Toronto region. The Mayor’s trip reinforces the We need innovative funding approaches here at home, if what can be accomplished. We have the plans, and the in the U.S., Britain, South Korea and Australia. The MoU, importance of investment in the GTA and serves as a model we hope to remain relevant on the global stage. It is time call for action is clear. Let’s seize this unique opportunity signed in Shanghai with the Toronto Region Board of to attract investment from China.” Mission delegates were to look at all options, including evaluating municipal today to build for our tomorrow. Trade, affirms Greenland’s intention to establish its next awed by the scale of the facility, which includes outdoor assets that could be leveraged, perhaps in conjunction purchasing centre in Toronto. Board of Trade President and public gardens and a kilometre-long building that houses with demand management. As just one example, the CEO Jan De Silva noted the signing “lays the groundwork Brad Watson is a Partner and National Practice Leader, 12,000 engineers and a 6,000-seat cafeteria. (Continued on Page 28) Gardiner and DVP are prime candidates for generating toll Infrastructure, KPMG and was a private sector participant revenue that could be monetized to generate badly needed in the mayor’s trade mission to Asia. Brad can be reached funds for reinvestment in new projects. Experience has at [email protected]. shown support can be generated if users are also afforded FAST FACTS: SHANGHAI > Shanghai, literally “Above the Sea,” > The commercial and financial > One of China’s main is a port city on the Huangpu River center of mainland China industrial centres > Population: 23,019,148 > home to the world’s 5th largest > An important air, rail, road stock market and water transport hub

24 ONBOARD Summer 2016 ONBOARD Summer 2016 25 SPECIAL REPORT SPECIAL REPORT

TORONTO’S PARTNER CITY WHERE EAST MEETS WEST CHONGQING HONG KONG CREATING CONNECTIONS: CELEBRATING TORONTO’S The Canada China Business Council (CCBC) is a business TRBOT: Since the 2008 Mission, have you BLUE RHINO DESIGN PARTNER CITY RELATIONSHIP connector. The organization specializes in facilitating seen any trends in what the Asian commu- Expanding trade to Asia is obviously good for Toronto During the Asia Mission, Chongqing hosted a special meetings between China’s senior government officials and nity wants to invest in overseas? region businesses. Less obvious is to how to go about it. ceremony celebrating 30 years as a “sister city” to Toronto. Canadian businesses through staff in Toronto, Vancouver, SK: A lot of Chinese investors are following the trajectory In China, relationships are the foundation of trade, Chongqing Mayor Huang Qifan and Mayor Tory, a member Montreal, Calgary, Beijing and Shanghai. of China’s economy. Right now, it’s much less about buying making face-to-face meetings essential. of the original partnership delegation in 1986, signed Sarah Kutulakos is the Executive Director of CCBC and mines and shipping commodities back to China than it is a memorandum of understanding to enable “mutually about satisfying middle-class Chinese consumers. One of Niina Gates-Kass of Blue Rhino Design Inc. understands. a strong advocate for enhancing trade and investment beneficial and practical exchanges” for Toronto and the investors the Mayor met with in Shanghai was Fosun, Her work has taken her there three times in the past year. between the Toronto region and China. Kutulakos spoke to Chongqing in education, healthcare, technology, tourism, which invested in Cirque du Soleil. Consumption is not Toronto-based Blue Rhino is an award-winning exhibit the Toronto Region Board of Trade about the Asia Mission, arts and culture, transportation, public safety and the just about products but also experiences. design firm that creates engaging experiential spaces. a successful opportunity to pitch the benefits of Toronto environment. Mayor Tory noted that both parties are Their work can be found in museums, galleries and to Chinese investors she says are, “looking for investment already developing a list of specific projects to boost TRBOT: What stood out most science centres across Canada. destinations that can help them internationalize, diversify bilateral trade and investment. their portfolios and diversify their lives.” for you in Hong Kong? Now, some of their work can be seen in China. Gates-Kass SK: Hong Kong has done a much better job than Toronto of admits that when she and her partners started the company FINANCE INDUSTRY A HALLMARK TRBOT: What do you mean taking its available land and incenting the private sector to three years ago, they didn’t envision China as a key market. OF CANADA-CHINA RELATIONS by “diversify their lives”? make really good use of it. Take Cyberport, a vehicle of the That changed when they were approached for two separate The Toronto region is Canada’s business and financial SK: If they have done well in business, they want diverse Hong Kong government to help companies to find investors. projects: one for the Szechuan Science and Technology capital, with expertise and resources that can enhance places to invest. Many of them want to have their children The land used to build Cyberport was made available Museum; the other a 10,000-square-foot exhibit experience Asian economies through reciprocal trade. That was one study [in Canada] and their families live here, so we because an adjacent plot of [municipal] land was sold off for at a shopping mall in Guangzhou. of the key messages delivered by Mayor Tory and see a lot of that combination in choosing a relevant very profitable housing, giving the city the money to invest in Her previous successes pushed her to join the Asia Mission Jan De Silva on the Asia Mission. investment vehicle. this big technology accelerator. Similar with the metro, MTR is not just running an infrastructure service, but they are to reconnect with current leads and initiate new outreach. Mission participant Janet Ecker, President of Toronto The experience exceeded her expectations. Gates-Kass TRBOT: What was the role of also profiting from what’s going on at and above the stops. Financial Services Association (TFSA), couldn’t have been the CCBC on the Asia Mission? met personally with contacts in Shanghai and Hong Kong. more pleased with that positioning. “Finance is one of Assisting the City of Toronto with some of the local TRBOT: What stood out most Chongqing, however, stood out. our great success stories because it is now one of Canada’s SK: engagement, particularly with Chinese investors, and on the Mission overall? The Consul General’s assistant and Board of Trade leading exports in the services space,” she says. to help set up luncheons and activities where investors, SK: How quickly things evolve in China. Take the City representative arranged a meeting with the Vice Curator of Ecker points out that the Bank of Montreal and Manulife consulate staff and Mission delegates could connect and of Chongqing, Toronto’s sister city, which I visited on the Chongqing Science Museum, resulting in a two-hour, were doing business in China in the 1800s and stayed hear Mayor Tory speak. We haven’t had a city leader in the 2008 Asia Mission and now. Today it’s completely guided walking tour of the museum and a memorable when many other financial institutions around the world quite a few years who can promote the benefits of Toronto unrecognizable. I remember hearing a subway couldn’t business contact. Gates-Kass valued the leadership and withdrew operations. Part of the result was that BMO to China. The last mission was led by Mayor David Miller be built in Chongqing because the mountains were said to hospitality of the Mission, but she emphasizes: “nothing became the first Canadian bank, and one of the first in in 2008, a long period in China time. make it physically impossible. Now, with technology and beats the face to face connections made on the trip.” the world, to gain banking status in China. (Continued on Page 28) (Continued on Page 28)

FAST FACTS: CHONQING HONG KONG FAST FACTS > Population: 32,800,000 > A major manufacturing centre > has dramatically expanded its > literal translation: > The world’s most visited city > has the world’s seventh largest > The largest municipality in and transportation hub transportation infrastructure to “fragrant harbor” and most competitive economy stock exchange southwest China > China’s third largest centre for attract investment > Population: 7.3 million > One of the world’s most > has a highly developed public > Known as the “Mountain City” motor vehicle production and > A modern port city situated > An autonomous territory on significant financial centres transportation network covering for its hilly terrain the largest for motorcycles at the top of the Yangtze River the southern coast of China 90 per cent of the population

26 ONBOARD Summer 2016 ONBOARD Summer 2016 27 SPECIAL REPORT SMART COMPANY SHANGHAI (continued from page 25) More Participation Makes One month before the Asia Mission, Huawei announced “The Big Bench” A Must-Have HR Tool a plan to open new research facilities in Markham and Waterloo. While delegates were at the Shanghai facility, Building and maintaining a robust total compensation professionals with a full view of the company’s compensation Huawei announced another $3-million investment in strategy is critical to staying competitive. That is practices. The Big Bench is also very affordable, with rich data a three-year strategic research partnership with the why leading organizations look to The Big Bench, the that is fully updated annually, making it the go-to resource for University of Toronto, which will “serve as a framework Toronto Region Board of Trade’s unique, region-specific HR professionals across the GTA. for existing and future investment, while making the compensation and benefits report, for their HR planning university a key partner in Huawei’s global academic and decision making. Each year, more than 300 leading Congratulations to our participants research network.” organizations participate in The Big Bench. The following early-bird participants each won an iPad: The Huawei visit provided delegates with an important The Big Bench captures data on 281 public and private Terry Reid Kristie Obright tool they can use with Asian companies looking to sector positions, across multiple industries, providing Accessible Media Inc. Canadian Public do business here. In essence, Huawei’s operations, a wealth of intelligence every HR department needs. Elizabeth Kuzminski Accountability Board including its ongoing investments, are a glowing All submissions are compiled into a series of detailed Jones Packaging Services reference for the attractiveness and competitiveness reports that HR decision makers can leverage for strategic All survey participants are eligible to save over 60 per cent off of the Toronto region. planning, budgeting and more. The reports benchmark all sectors and job titles, from administrative to executive the purchase price of The Big Bench final reports, due out this positions, across all departments. fall. Participants also gain complimentary access to expert insights from Accompass, the Board’s compensation report What differentiates The Big Bench from other HR tools partner, on the latest trends in compensation and benefits. CHONGQING HONG KONG in the marketplace is geography, data credibility and (continued from page 26) (continued from page 27) affordability. Unlike many other products out there, The Big Bench is specific to the Toronto region. Moreover, data For more details on The Big Bench and how this tool can help your business, visit bot.com/thebigbench or contact Ecker also notes that Prime Minister Pierre Trudeau financing, they have found a way to do it. The other is not self-reported; rather, it is submitted by internal HR [email protected]. was one of the first world leaders to reach out to China more obvious change is the level of modernity. Things when they were normalizing relations. In 2014, have come a long way quickly. Prime Minister Stephen Harper finalized an agreement designating Canada as North America’s first trading TRBOT: How did you choose which cities hub for Chinese renminbi, the second most used currency would have the greatest opportunities in trade finance. Prime Minister Justin Trudeau has for the Toronto region? also named China a trade priority. SK: One of the roles of a municipal leader is to help These ties, historic and new, encourage trade, says Ecker. open doors for constituents. You could pick any city, “They want to buy our commodities, our food products, but the ones the Mayor chooses to go to result in doors invest in our projects, our clean technology.” She echoes that are open where a company might otherwise have the importance of in-person relationships: “Going there trouble getting through. Mission delegates use this to and meeting face to face is a very important way to get their advantage to get some meetings and move towards business and keep business.” some deals. And that’s how these Missions are often very well utilized. The chance to meet contacts in Asia’s biggest financial centres, including the Mayor of Chongqing, was valuable for the TFSA, as they work to increase renminbi-based To learn more about the Canada China Business Council, business. “Our financial institutions are ranked as the its services and programs, visit www.ccbc.com. soundest, most stable in the world… and that helps contribute to our success in the region,” Ecker says.

Many thanks to the Asia Mission Supporting Partners Air Canada, BMO Wealth Management, CIBC, Manulife

For more information on the Asia Mission and international trade opportunities, please contact: George Spezza Director of Business Growth Services, City of Toronto [email protected] | 001 416 392 6904 Leigh Smout Executive Director, World Trade Center – Toronto Toronto Region Board of Trade [email protected] | 001 416 862 4538

28 ONBOARD Summer 2016 SMART COMPANY SMART COMPANY

ASK THE EXPERT ASK THE EXPERT Canadian Tire Corporation: Toronto Real Estate Board: Home Building and Retaining Sales Mean Prosperity for the GTA an Industry Leading Team and Greater Golden Horseshoe With Olga Giovanniello Senior Vice-President, Human Resources With John DiMichele, Chief Executive Officer

The single greatest asset for any organization is its think about creating innovative and meaningful roles In July of 2014, John DiMichele took the helm of the Q. Ca n you give us an example of employees. Together they execute strategic initiatives and developing exciting programs for employees. For Toronto Real Estate Board (TREB). John previously how residential real estate is tied that move an organization forward, help adapt to industry instance, at CTC we are constantly hosting employee served as TREB’s Chief Information Officer and Associate to our broader prosperity? changes and drive long-term growth and shareholder engagement events at our offices to bring employees across CEO and was a driving force behind the introduction A. According to a recent Altus Group study, each home value. Talent is the backbone of an organization. our enterprise together. We offer unique opportunities for of numerous technology tools, including the ever- sale through an MLS System in Ontario results in an employees to impact not only the company but also their evolving Toronto MLS system. Since assuming the role additional $55,000 in spending, on average. With over Q. wHY is “talent” such a hot topic right now? local communities — like the work CTC does through its of CEO, DiMichele has looked to foster the success of 100,000 record sales reported through TREB’s MLS System A. Talent has always been a key ingredient to any national charitable organization, Canadian Tire Jumpstart the organization’s 44,000 REALTOR® members, while in 2015, as well as additional new home transactions, successful company, but it has become a popular issue Charities. Attracting top talent is also about keeping the bolstering TREB’s position as a thought leader in the real we’re talking about billions of dollars’ worth of positive in recent years because companies are faced with employee’s best interests top of mind. Talent gravitates estate industry and Greater Golden Horseshoe area. economic spin-offs and thousands of jobs. There is a challenges and opportunities they have never seen before. towards companies that reward employees for their responsibility to promote housing policies that fuel these New technologies and digital innovations are increasingly contribution and that recognize and help fulfill their Q. H ow did the GTA housing market end up in economic benefits. 2015, and what can we expect from 2016? changing the ways that we do business, making many long-term growth aspirations. industries more competitive than ever. To get ahead in a A. In 2015, there were 101,299 transactions reported Q. wHat makes the Greater Golden Horseshoe ® (GGH) a great place to live, work and raise competitive landscape, you need to have the right people Q. wHat’s your best advice through TREB’s MLS System, making it a record year a family, and what do we need to do as for retaining top talent? for GTA home sales. Demand for housing ownership was in place. Our mandate at Canadian Tire Corporation (CTC) a region to ensure continued liveability, is to become the most innovative retailer in the world in A. Employees need to feel a sense of connection to their spurred by a healthy regional economy and historically prosperity and competitiveness? the eyes of our customers. In order to do that, we need workplace. They also need to experience constant growth, low borrowing costs. For 2016, whether we have another A. TREB reached out to a variety of regional leaders and to find the right people and create an environment and whether that’s through challenging projects or taking record year or the best year on record will depend on stakeholders and asked them to suggest the best course culture that inspires them to put new ideas forward. on new responsibilities. An example of an offering that two things: the direction of borrowing costs and the of action for ensuring the continued competitiveness of our employees value is our leading career development availability of listings. the region. Respondents pointed to the region’s diversity, Q. H ow do you suggest businesses go out and training programs, including our Next Gen Talent opportunity, prosperity and growth as key to its economic about attracting top talent? Program designed for newly graduated IT professionals Q. T ell us about your Market Year in Review & Outlook Report vibrancy and liveability and suggested several key areas A. Businesses need to stand out in the crowded to develop broad technological expertise. An ongoing of improvement for future competitiveness, including marketplace. They need to give potential employees dialogue with employees is another key element to A. This report is meant to give realtors and consumers better transit, public infrastructure, and housing something to believe in and a strong, distinct corporate retaining top talent. The onus to create open channels a sense of where the local real estate market stands and options and affordability. I believe it is vital that culture to identify with. Developing a corporate culture of communication falls largely on senior leaders. By where it is heading, while also shedding light on how stakeholders at all levels stop thinking in silos and begins at the top and cascades down. You need to have engaging with their teams, senior leaders create a more the industry is directly linked to the broader prosperity begin to work collaboratively to improve our position the best senior leaders, and they need to engage with their dynamic workplace and encourage employees to develop of our economic and political community. on the world stage. staff directly to set a standard to follow and maximize their own capabilities — a win for everyone. the team’s performance. It is also important to constantly To read the full report or to learn more about the work done at TREB, visit TREBhome.com.

30 ONBOARD Summer 2016 ONBOARD Summer 2016 31 SMART COMPANY A mortgage ASK THE EXPERT National Bank: The Importance solution of Protecting What Matters Most just for you

With Christine Rettie, Branch Manager

Have you ever wondered how you or your family would CRITICAL ILLNESS – approximately 40 per cent of be able to make payments on your mortgage, line of credit, benefits paid for critical illness are for people 30–40 years TM or personal loan in the event of a disability, critical illness old. Since illness can strike even people in their prime, All-In-One Banking is designed to meet , or death? By insuring your loans, you can significantly this is an important insurance policy to consider early your financial needs when you buy your home and at every other stage of your life. reduce the financial burden of repaying your debts on. This insurance provides you with a lump sum benefit TRBOT members should these events occur, and offer yourself and your when one of the three most common illnesses occurs: loved ones peace of mind. cancer, stroke or heart attack. The peace of mind offered save 30% by this coverage gives you the opportunity to focus Q. wHat is loan insurance? on getting better, knowing that your loved ones’ on shipping* A. Loan insurance can help you reduce the financial future is protected. Visit nbc.ca/mortgage burden of repaying your debts should something for more details LIFE – Nobody likes talking about it or even thinking unforeseen occur. Your health could change in an instant, TM National Bank All-In-One is a trademark of National Bank of Canada. about it, but the death of a loved one is one of life’s most or you may be unable to work because of an accident or difficult events. By insuring the balance of your mortgage illness resulting in the loss of a principal source of income, loan or line of credit, you can spare worries of any together with a wide range of unforeseen expenses. unforeseen financial burden. Benefits are exempt from Insuring your loans can help protect you by covering income tax and will allow those close to you to maintain the insured portion of your payments. their lifestyle and better overcome any financial Q. wHat are the various types challenges following your death. of loan insurance? Q. wHat are the benefits of loan insurance? A. There are three main types of loan insurance: Agency: M&H CYAN MAGENTA GRAPHIQUES M&H A. This coverage allows you to concentrate your energy 87, RUE PRINCE, BUREAU 310 DISABILITY – Accidents, psychological/ physiological Title: A mortgage solution MONTRÉAL QC H3C 2M7 on what really matters when you’re critically ill: getting just for you YELLOW BLACK T. 514 866-6736 | [email protected] disorders or physical ailments can affect anyone, at any Ad No.: A116403-03 well. Once you have done so, this financial support can DIE CUT PMS XXX time. In the event of disability, your insured loan payments help you or your loved ones redefine priorities and get Format: 3.27" x 4.83" A116403-03_ANN_Typo_EN_4c Colour: 4 colour process BN_PUBLICITAIRE GÉNÉRAL will be covered, freeing up money for professional care, the most out of life. PMS XXX PMS XXX 2016-04-26 JB hospital expenses or the cost of adapting your home. Client: National Bank Épreuve #2 - FINALE Page 1 Material required: April 27, 2016 Approval It’s important to know that even if you are covered for Every eff ort has been made to avoid errors. Please verify this proof. We are only responsible FINAL-LIVRÉ disability through a group insurance plan, these benefits For additional questions or further information about loan for replacement of the ﬁnal ﬁles. 100�% 50�% 0�% generally only cover 70 per cent of your salary. insurance, Christine Rettie can be reached at (416) 864-7791, ext. 43267. Or visit: www.nbc.ca/loaninsurance.

32 ONBOARD Summer 2016 SMART COMPANY

ASK THE EXPERT Accenture: Maximizing ROI on Your Talent Development Plan How Innovation and Technology can Increase ROI with Workplace Training With Janet Krstevski, Managing Director, Canadian Talent & Organization practice, & Danielle Francis, Financial Services practice

Accenture published a report in collaboration with the Q. H ow should organizations go Canadian Council of Chief Executives (CCCE), Increasing about discovering talent once the Return on Talent Development for Canadian Companies. they’ve defined what they need? This report was developed as part of a multi-year CCCE A. Discovery of talent today means looking into a variety initiative on jobs and skills for the 21st century, which of pools, including through strong partnerships with encourages Canadian employers to prioritize workplace customers, institutions and communities, social hiring learning and development to drive competitiveness. forums, internal demand management, and leadership development. Organizations should identify internal and Q. wHat have we learned about talent external talent sources and develop strategies for attracting development and innovation in Canada? and moving individuals to where they are needed most. A. Canadian firms are at different levels of maturity when it Companies must move past traditional methods, such as comes to talent development capabilities. All must adapt to co-ops, joint training programs and research partnerships, the new realities of a digital era. Canadian companies have to embrace new opportunities for innovation such as Massive an opportunity to pioneer new ways to improve business Open Online Courses (MOOCs). We created a free program, outcomes through investing in new technologies and in Accenture Open Education, through which we offer a place their people. Innovation across the talent management in our recruitment process to accredited students. lifecycle — defining, discovering, developing and delivering talent — can improve return on talent investments. We see Q. wHEN it comes to developing talent, what it in leading companies that invest in robust, integrated do you advise companies to consider first? human capital management solutions, combining analytics A. Companies need to integrate learning into their with better people management decision-making. We also core capabilities. This means investing in facilities, see companies looking to get more out of their investments technologies and people to deliver training. The pace at in people; for example, leveraging mobile technologies to which innovation disrupts businesses will continue to stretch their training dollar further and to provide better increase, and people will need to be able to adapt quickly access to knowledge, anytime and anywhere, at a lower cost to new realities. Companies should also evaluate their than traditional courses. position within a life-long learning ecosystem and how this will impact the way they acquire or build their talent base. Q. How does a company start the process For example, shortages in technical skills are prompting of increasing ROI in talent development? some organizations to build relationships with key A. It begins with defining talent needs — what are the suppliers who can create a skilled talent pool over time. skills you need today, as well as one year or three years from now? Today’s leaders are looking for their people Q. wHat are some key considerations to have increased agility to be deployed where they are when it comes to deploying talent? needed, and the ability to learn new work methods and A. It’s important to assign your talent to roles in ways that technologies. This is becoming fundamentally more gives people meaningful opportunities to grow, connect important than hiring for one specific, deep area of and collaborate, while also boosting the strategic impact expertise or for a narrowly defined role. Companies must to the business. For example, organizations can deploy ask, “What are the competencies for our organization high performers to a stretch assignment and provide to operate and compete effectively?” A definition of the them with the resources to achieve this goal. Consider skills and competencies required will result in effective where and how your people work and how your workplace recruitment and more impactful business outcomes. environment and policies provide your employees with the flexibility and support that they want and need.

34 ONBOARD Summer 2016 SMART COMPANY

ASK THE EXPERT Siemens: Matching Talent with Task Work-integrated Learning Programs can bridge the skills gap

With Robert Hardt, President and CEO

Q. D oes Canada have a skills gap? the Government of Canada, and several Canadian A. Yes. Traditional manufacturing skills are still in post-secondary institutions, which began in 2015, is demand, but technological innovation requires new skills. a clear success story. Because of a disconnect between education and industry Q. wHat have the results been? needs, workers are lacking those skills . A. They’ve been impressive. We’ve drafted a Siemens Q. wHY is this gap so crucial Canada standard supporting skills development programs in the manufacturing sector? for engineering and engineering technology students. A. Manufacturing is Canada’s largest business sector, With our partners, we’ve established an industry-led WILP employing 1.7 million Canadians and accounting for framework. We’ve built the curriculum and courseware over 11% of national GDP. But we are undergoing dramatic for our Siemens Canada training program. We’ve placed change, and we are in a highly competitive, “adapt or advanced manufacturing tools at post-secondary schools. die” scenario. We are in the midst of a fourth industrial We’ve generated interest across industry, education revolution, marked by rapid and inexorable digitization, and government sectors. At Siemens, we are training Siemens collaboration with Calgary Transit automation, innovation, globalization and collaboration. students who demonstrate enhanced skills; they learn New skill sets are essential. our business, our products, our systems, our engineering unleashes powerful innovation and technology, and our culture. We hired 30 students Q. wHat can the manufacturing sector during Phase 1, and plan another 30 in Phase 2. Customer engagement taken to a new level on light rail contract do to close the skills gap? A. This requires full partnerships between industry, Q. wHY is collaboration between education, government, business associations and industry, academia and government key to helping Canada thrive? local communities. Manufacturers can lead the way by changing fundamental perceptions of our businesses, A. It’s the only way. Industry and schools must fine-tune attracting young people to our workforce and offering training curricula and offer meaningful work experience. Siemens had provided trains to Calgary Transit for decades, Add it all up and it was an easy decision to choose Siemens, enhanced learning to these new workers. Governments must provide financial support. but refused to be complacent on a bid for new vehicles. according to Russell Davies, Transit Fleet Manager for the City of Calgary. Q. wHat is a “work-integrated Q. H ow can other companies A bold proposal was put together, based on intensive engage- learning program” or WILP? and schools get involved? ment with Calgary Transit, and underpinned by Siemens being A special partnership a partner dedicated to supporting and servicing Calgary Transit A. “Work integrated learning” is a model in which the A. Not only can other companies get involved, they must. “Siemens looked at all the systems on board their existing train, for years and years to come. private sector partners with educational institutions to offer WILPs are the optimal way to train students for careers but with a sort of cold and calculating eye, and said, ‘Is there the most effective post-secondary education to prospective in advanced manufacturing. The WILP model is designed Through comprehensive dialogue, Siemens engineers chan- something we can do here?’ Siemens looked at a lot of different employees. It differs from traditional co-op programs, as to be universally applicable across the manufacturing neled their innovation to maximum benefit for their partners areas to try and improve,” explains Davies. and other sectors. Employers must make WILP central to at Calgary Transit. there is full collaboration in development and execution As the project shifts from design to manufacturing to delivery their company strategy and they must make the necessary of the educational programs. These programs can include For example, they created the industry’s most advanced corro- to maintenance, there are bound to be some bumps in the road. resources available. It’s a sound investment. tuition reimbursement and salary, with students under sion protection coatings. Thermal insulation and triple-pane But both sides know their outstanding partnership – based on future contract with the company. We see this model Q. wHat are the implications to society, windows made the trains more comfortable in extreme openness, honesty and integrity – will enable success. working quite well in Germany and other European weather conditions. Wheelchair access was ensured for all manufacturing, youth, new Canadians, “If you have that strong working relationship, you’re able to work countries. Wherever it has been implemented, youth First Nations, overall employment? cars, without the need for mechanical lifts. And reliability and unemployment rates are very low compared to Canada. through any problematic area,” notes Davies. A. Canada’s productivity needs to improve, and our overall maintenance were improved by moving the braking equipment from the bottom of the train to the top. The first S200 is scheduled to be in operation in May of 2016, and Q. Ca n a German/European model work here? youth unemployment is unacceptably high. WILPs address all these issues. They can also create career training for the full order of 60 completely delivered by December of 2016. A. Yes, and we have proven it. Our collaborative pilot new Canadians and First Nations youth. Overall, society between Siemens, Canadian Manufacturers & Exporters, benefits when the manufacturing sector is strong. siemens.ca/trustedpartner

36 ONBOARD Summer 2016 SMARTSMART COMPANY SMART COMPANY

ASK THE EXPERT ASK THE EXPERT Meridian: UPS: An Opportunity for Ensuring Small Business Success Businesses to Become Leaders

With Geordan Robertson, Director of Small Business By Paul Gaspar, Director, Small Business

Small businesses need the right tools to succeed. As Start now. Retirement planning is important for 1. H ow has today’s empowered III. P ersonalized recommendations: innovative Ontario’s largest credit union, Meridian is big on helping everyone, but small business owners are often guilty of consumer changed the way businesses retailers are using technology to serve up product small business. Geordan Robertson answers some of funnelling so much energy, time and resources back into interact with customers? suggestions based on a buyer’s search and purchase the most common concerns he hears from his small their business that they put saving for their future on the With the rise of technology and e-commerce, small history. Making recommendations based on their business Members. back burner. Saving for retirement is a marathon not a companies are getting into the game because quality, known identity or prior purchases can increase your sprint, so starting to save as soon as possible is vital. innovation and service – more than size – now define sales and success. Q. I’m thinking of expanding my small business success. On the other side of the equation, consumers but would require financing to do so. Understand your sources of retirement are evolving. They are internet savvy and want real-time 3. wHat developments and trends How do I go about securing financing? income. Many small business owners make the mistake will continue to impact consumer information, placing a high importance on customer A. Securing sufficient credit is crucial when establishing of thinking that selling their business will be their primary behaviours in 2016? service. There are multiple channels through which your business, yet many small business owners find this source to fund their retirement, but that’s not always a customers can contact your business, enabling constant The digital era will continue to shape every aspect of process to be an uphill battle. It doesn’t have to be, if you sure thing. Some small business owners plan to pass the connectivity. The reality is, to form or keep a successful consumer purchasing decision, and it’s important for follow these tips: business down to a family member. In other cases, the business running, you need a solid connection and businesses to acknowledge that a simple web presence value of a business fluctuates over time, leaving the owner Create a business plan. Your plan should outline understanding of your customers’ preferences. This is not enough. Keep an eye out for these two trends that without a significant nest egg. Moreover, retirement income your business idea, how it fits in the current market understanding will help you to introduce the right will continue to impact consumer behaviours: from government sources such as Canada Pension Plan or landscape, how you plan to make profit, and what your products and services and enhance the consumer I. Path to purchase: a tailored platform strategy Old Age Security may simply not be enough to fund your start up budget is. It’s essential that your plan outlines how experience while improving your business’s bottom line. is critical in today’s business environment. Retailers dream retirement. much financing you require, what the funds would be used must choose which sources to invest in to ensure good 2. wHat are some of the new opportunities for and when you plan to repay the loan. Make it automatic. Pre-authorized contribution ratings and a positive brand image. This will help plans (PACs) are a great tool for contributing to Registered that exist for Canadian small businesses? Think outside the financial institution. convert interested consumers to buyers. Saving Plans or Tax-Free Saving Plans. Most financial In a highly competitive marketplace, small businesses can There’s a variety of government grants, provincial and II. I nformed purchases: fundamental information institutions provide pre-authorized contribution plans that find opportunities in the dozens of emerging markets that local programs that can help a small business get off the is key before a shopper completes a purchase. If automatically transfer funds from your chequing account have a high demand for western consumer goods. With ground. A listing of government grants and loans can consumers are empowered by their ability to research into your savings investments on a regular basis. over one million small businesses in Canada, but only be found via the federal government’s Canada Business five per cent exporting globally, the time is now to get companies on various platforms, make sure your Assemble a team of trusted experts. Working Network at www.canadabusiness.ca. ahead of your competitors. Here’s how technology can help: business offers a unique experience with visual layouts with trusted professionals, including a financial advisor, Don’t lose hope if you’re declined. and search capability. tax specialist and lawyer, will help you better understand I. aTTRacting the right customers: a strong Work with your small business advisor to fully understand Businesses that embrace technology into their business your options and tailor solutions based on your full search engine optimization strategy will increase why your proposal was declined. He or she can show model will position themselves favourably in the personal and professional financial picture. the flow of visitors to your website. Identifying and you how to strengthen your proposal or suggest other integrating keywords onto your site will help drive marketplace. Remember, you are not alone in your sources of financing. the right customers at the right time. endeavor. Reach out to experts that can give you the tools With over 70 years of banking history, Meridian is and support you need to create a seamless customer Q. aS a small business owner, I’ve been Ontario’s largest credit union, helping to grow the lives II. a connected experience: if your business is experience. Visit solvers.ups.com/ca-en/ so focused on starting and establishing of more than a quarter of a million Members, including looking to reach customers from around the world, my business. How do I go about retirement you have to establish a level of trust. For example, planning, when I have no company over 19,000 business Members. implement a live chat on your website, it will engage UPS is a proud sponsor of TAP GTA, the Board’s unique pension to help me out? visitors, help with securing leads and offer a connected Trade Accelerator Program for small and mid-sized A. Without the luxury of a company pension plan, small customer service outlet. export-eligible Canadian businesses. To learn more about business owners need to be more proactive in building how you can connect directly with UPS experts through a stable retirement nest egg. Here are my top tips on how TAP, visit www.TAPGTA.ca. small business owners can start saving for retirement:

38 ONBOARD Summer 2016 ONBOARD Summer 2016 39 SMART COMPANY SMART COMPANY AT THE PODIUM

The Toronto Region Board of Trade podium is the premier platform for sought-after thought leaders and newsmakers. To view our exciting lineup of upcoming speakers, visit bot.com/events.

Immigration and the Economy Progress Report: Gamechangers, Disruptors Food for Thought and Thoughtful Food The Hon. John McCallum, Toronto’s Network Transit Plan and the Future of Capital Markets Christine Day, Former CEO of lululemon; Minister of Immigration, Refugees and Citizenship Chief Planner and Executive Director, Jennifer Keesmaat Michael Lewis, Financial Journalist current CEO of LUVO As part of the Distinguished Speaker Series, sponsored Jennifer Keesmaat shared her recent report to City Council’s and New York Times Best-selling Author Heather Reisman, CEO of Indigo/Chapters by LiUNA and in partnership with The Pearson Centre, Executive Committee on Toronto’s transit planning As part of the Distinguished Speaker Series, the Board As part of the International Finance Series, sponsored The Hon. John McCallum discussed how highly skilled progress to date. Keesmaat emphasized that Toronto’s hosted a provocative fireside chat with Michael Lewis by Scotiabank, Christine Day and Heather Reisman foreign workers, international students and refugees are transportation network has not kept up with demand and Jos Schmitt, President and CEO of Aequitas NEO joined us at our podium to explore Canada’s food shaping Canada’s economic and social landscape now and that reliable, convenient access to transit remains Exchange. Lewis has published more than a dozen books, manufacturing and grocery industries. They discussed and into the future. out of reach for too many Torontonians. She discussed including The Big Short, Moneyball, The Blind Side and how consumer demand for healthy and convenient projects poised to reset the city’s transit framework, his latest non-fiction release,Flash Boys: A Wall Street choices are influencing the food landscape and how including SmartTrack, Scarborough Transit Expansion, Revolt. Attendees also heard inspiring words from Day’s new food company, LUVO, is shaking up the the Downtown Relief Line and the Waterfront Transit Reset. Craig Kielburger, Co-Founder of Me to We, and from industry by providing healthy packaged meals. Ontario’s Minister of Finance, The Hon. Charles Sousa.

Urban Revolution: Reimagining our Cities Transitioning Ontario Janette Sadik-Khan, Author and former New York City to a Low Carbon Economy Transportation Commissioner The Honourable Glen Murray, As part of the Distinguished Speaker Series, sponsored Minister of the Environment and Climate Change by Accenture and in partnership with Ramsay Talks, Board of Trade members and guests were the first to Janette Sadik-Khan discussed how bold thinking can bring hear the Hon. Glen Murray discuss the Province’s new about big change, often without big dollars. She showed Climate Change Action Plan and how new environmental exciting examples, such as reducing traffic and pedestrian policies will help Ontario businesses complete in a fatalities by turning Times Square and Broadway into low-carbon economy. Minister Murray discussed the walkways, adding 400 miles of bicycle lanes and installing new comprehensive plan to reduce greenhouse gas 60 plazas across New York City. emissions, reward innovative companies and create more opportunities for investment in the province.

Stay up to date on all upcoming Toronto Region Board of Trade speakers, summits and networking sessions. Follow us on Twitter @TorontoRBOT and bookmark bot.com/events.

40 ONBOARD Summer 2016 ONBOARD Summer 2016 41 SMART COMPANY

Coming Up at the Board Register today for these events and more at bot.com/events POWER UP YOUR PIPELINE WITH September 8, 2016 September 27, 2016 Michael Serbinis, CEO, LEAGUE INC. Maureen Jensen, Chair and CEO, OSC September 12, 2016 October 5, 2016 EXECULEADS Young Professionals Network – Golf Day Dominic Barton, CEO, McKinsey & Company

September 21, 2016 October 19, 2016 Annual General Meeting Transportation Summit

September 26, 2016 February 9, 2016 Small Business Summit – Crowdfunding 129 th Annual Dinner

THE BOARD’S ANNUAL GOLF TOURNAMENT: A Great Day on the Green

On June 20, more than 190 golfers and guests enjoyed a great day of golf, fabulous food, prizes and networking at the Board’s annual Golf Tournament. Held at the Country Club, this year’s event gave serious golfers and novice players alike the opportunity to connect on the green. Following the tournament, guests enjoyed a delicious dinner and plenty of prize giveaways. First place on the “serious” West Course went to Jay Perry, Andre Gillezeau, Dave Hartmann and Frisk Veneziano. The foursome of Brett Tanner, Paul Chairot, Manuel Ferreira and Dean Teasdale were triumphant on the “fun” East Course.

Many thanks to our Golf Tournament sponsors: Learn more and start using this dynamic database Oliver & Bonacini Centrepoint Mall as part of your sales strategy today! RBC ClubLink Steam Whistle Etihad Airways Mercedes Benz Canada Porter Airlines bot.com/EL

[email protected] ◾ 416.862.4515

42 ONBOARD Summer 2016