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Home , Addingham, Cullingworth, Denholme, Laisterdyke, Long Lee

Issue 56 Autumn/Winter 2018

The newsletter for Incommunities customers

making great homes Find out more about our retirement living options inside page 17

plus! fantastic prizes to also be won in this issue... gas safety managing need help - give us your finding access money work? page 7 page 14-15 page 15 WelcomeMessage from Geraldine Howley

A warm welcome to your latest @home.

Whilst we continue to live in the To help ensure it continues to uncertainty of life after Brexit, be a great read please take a it is business as usual as your few minutes to complete our landlord. We, as a group, are readership survey on page 6. continuing to press on investing Your views are important to us and in local homes and working to you never know you could win a improve lives. shopping voucher for taking part! There’s lots of news to share with you following another busy summer. We are delivering homes on eight sites right now, increasing Geraldine Howley our support for job seekers with Incommunities Group more job clubs starting and Chief Executive encouraging more young people to take up apprenticeships. It’s been great to celebrate with Sadeh Lok residents the silver anniversary of their sheltered scheme in and see older customers making the news at other local schemes, whether through fundraising or getting together to improve where they live. Your latest issue of @home aims to keep you in the picture about what’s happening across the group. “We continue to invest in building new homes and modernising existing properties for the benefit of our residents.” Contacting us There are lots of ways of getting in touch with our teams. As well as phoning us, you can email or text us or go to our website www.incommunities.co.uk Please recycle your @home newsletter Our main email enquiries address is: [email protected] Our main customer telephone Incommunities Limited is a registered society under the Co-operative and Community Benefit Society Act 2014. Registered in with the Financial Conduct Authority No. 30178R. number is: 01274 257777 2 Registered address: The Quays, Victoria Street, Shipley, West , BD17 7BN. We will continue to support customers who are moving onto Universal Credit and give Looking ahead them the right advice to help them through the benefit changes. I was also delighted to see Sadeh Lok retain with Jan its Customer Excellence Service Standard and The shorter days and darker nights achieve its best marks ever. may be upon us but we are looking Our streamlined board structure involving two main boards – Common Board and Operations forward to a bright and Committee – is now settled in. One of their key positive end to 2018. roles is to monitor our services, however you Housing continues to make the have an equally valuable role in giving us your news not least with reports of feedback on our work. housing shortages and benefit If you would like to get involved in what we do please changes. I am delighted to click: www.incommunities.co.uk/get-involved see we are delivering more or ring 01274 257905. homes and starting to work with developers on schemes in North and South Jan Ormondroyd Yorkshire. Common Board Chair New homes set for fire station sites Diggers and brickies are transforming cleared housing New homes taking shape at sites into smart new affordable homes across . Bolton Woods and Shipley

Twenty-two family homes are being built on two Rupert Pometsey, Director of Lumia Homes, former fire station sites at and Idle. The said: “We are really excited to be delivering more two and three bedroom homes are due to be homes for local people and offering a choice of completed next year and will be available for tenures.” shared ownership and through the national Rent “We are on track to deliver nearly 100 new homes to Buy scheme. for local people this year.” At Bolton Woods, the first of 64 homes being built on a site of outdated flats are due to be released in the coming weeks. More homes for rent are taking shape in Shipley and , whilst diggers will start to create another 14 homes at Green Lane in Manningham. At Parkside, all 22 newly completed homes have been snapped up by delighted families. All these developments are managed by our Lumia Homes team – part of Incommunities – and supported with funding from the national regeneration agency, Homes England. IMPROVING LIVES INCOMMUNITIES 3 Making the most of a “It’s proved a real summer hit and a popular spot to Glorious Summer! relax as well as a nice Our enterprising older residents and sheltered staff have shaded spot for barbecues and get togethers.” been making the news improving where they Liz Kelly from the live and the lives of others in lots of ways. social club

Northcliffe View In Windhill, social club members at Northcliffe View raised funds to create a smart new patio so fellow residents could sit out. It came complete with outdoor seating, parasols and colourful planted borders.

Maple Court “The garden At Maple Court, residents have also been able looks wonderful and ideal to sit out to relax in their new communal garden. They with neighbours.” organised a coffee morning to pay for all the plants and applied a small grant from our Neighbourhood Jess Spencer from Maple Court Services towards the paved area and seating.

Farish House Northdean House At Farish House residents spotted Finally, new a great way of raising money for scheme Yorkshire Air Ambulance. They coordinator held a dominoes marathon. Mark Fielding Afterwards, Alan Dobson and Anita greeted Hall were delighted to handover residents at a cheque for £250 on behalf of Northdean the ‘Farish fundraisers’ to the charity’s patron Gaynor Barnes. House with a Meanwhile, 83 year old ‘Magic Mavis’ Richardson made a splash barbecue. Mark donned his best for another great cause, raising an amazing £3,200 for Dementia chef’s apron to serve up lunch Friendly . for everyone. Welcome Mark.

fellow residents. He Residents in fond was also treasurer of its busy social farewell to Jeff committee. Committee member Residents and staff at the Doris Sunter said: “It Wellesley House sheltered scheme was so sad to lose got together to celebrate the life of Picture shows Pat (Jeff’s wife) front right Jeff who was very one of their own. with residents at the celebration lunch much at the heart Jeff McLaughlin sadly passed of life at Wellesley. He would get involved in running away in April having lived at Wellesley House, with lunches, organising get-togethers’ as well as run his wife, Pat for over 15 years. The couple had been errands for neighbours. married 43 years. “Pat was determined to honour Jeff’s wish to put At Wellesley House Jeff was well known as the on a nice celebration lunch in his memory. It was luncheon clubs ‘resident chef’ serving up a lovely day which brought everyone together to delicious home cooked meals alongside Pat for remember Jeff.” 4 Magnificent seven start their apprenticeships

Last month we were delighted to They are Anas Ahmed, Mark Parrott, Sam welcome seven young apprentices Taylor, Matthew Shaw, Rashid Hafejee, Mark Riches and Paul Falkingham. into our ranks. Each trainee will be mentored by experienced trade professionals on different building and repair work. They will also attend college one day a week and work towards their NVQ qualifications.

This brings our total construction apprentices with Building Services 21to

Carrying out repairs – important customer information

As part of our commitment to provide value for money to all our customers, our Repairs Service will only carry out work that we, as a landlord, are responsible for. This means that we will no longer be able to carry out small repairs that are the customers’ responsibility (except when a customer is considered to be vulnerable), such as; • replacing a toilet seat or towel rail • light bulb • making a lock change In the past we have carried out some repairs which we were not accountable for. However, due to budget pressures we now need to focus on providing a responsive repairs service in line with our legal obligations. We would advise all customers to consult their tenancy agreement before reporting a repair to us. IMPROVING LIVES INCOMMUNITIES 5 CUT HERE

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1. H complete the survey to go @home - We want your as part newsletter customer on your To feedback views and of your would like We our review. views @home readership survey 6. 5. please give your contact details: please give If you would like to be entered for for like to be entered If you would and the chance prize draw our free to win a £40 shopping voucher, Thank youpart for taking in our survey. 6 Gas safety in your home – please give us access

As your landlord we have a legal obligation to carry out an annual gas safety check at every property with a gas connection.

We take this responsibility very seriously so we can: Keeping your central heating ensure your gas appliances are SAFE to use running smoothly ensure your appliances are running If you are having an issue with your heating then efficiently – saving you money try these simple steps (it might mean you don’t have to call our Repairs team): reduce the number of repairs we do – saving us money • check that the gas supply is turned on and that your meters are in credit We will write to you with an appointment check that your controls are set to the heating approximately one week before your scheduled • and hot water position visit to carry out this safety check. If the appointment is inconvenient then please get in • check that any timer / programmer are set to touch to arrange an alternative date and time. heat and hot water Details of how to get in touch will be included in • check that room thermostats are set high your appointment letter. enough and radiator valves are turned up

There are some simple steps you can take to keep It is important that you give us access. your central heating system running smoothly Failure to honour an appointment, or a during the winter months. These include: rescheduled visit, is a breach of your • checking your boiler pressure – see the tenancy agreement, which may result in youtube link for your guide: legal action via the courts. www.youtube.com/watch?v=I3HgvV2mIqY • thawing your boiler condensation pipe that goes outside. For your guide, go to: www.youtube.com/watch?v=9tWUv7oHXOs On the day... of your gas safety check please ensure: Did you • both gas and electric meters are in know? credit if you have pre-paid meters. that Incommunities • someone over the age of 18 is at the carried out over 17,000 property to permit access for our gas repair visits last engineer. winter • you check the engineer’s identity card – all our engineers should produce this. • the area around your boiler, gas meter, and gas fire is clear for the engineer to work safely.

IMPROVING LIVES INCOMMUNITIES 7 Fire safety in your home – important information

Please remain vigilant to the risk of a fire in your home. Whatever accommodation you live Home appliances – in it is important everyone takes the right steps safety advice to protect you, your home and people living around you. Appliances in the home, such as tumble dryers and washing machines can also cause fires. We Please read our fire safety check list – it have teamed up with Fire and could save lives! Rescue Service to give you these safety tips: • never leave children alone. Keep matches out • never leave your tumble dryer or washer of reach and do not let children near cooking unattended when switched on or programmed and heating appliances when in use to run overnight • clean the filter of any fluff and lint after • do not overload electrical sockets – try to keep to one plug per socket every use • don’t cover the vent • do not smoke in bed. This is a major cause of fires in the home. Always finish your cigarette • ensure the vent pipe is free of any kinks and before going to bed, and make sure it is not blocked in any way stubbed right out • with condenser dryers, ensure the water tank is empty and always never leave candles unattended. Candles • clean the tray are naked flames, make sure you extinguish candles and incense sticks at night • never overload your dryer or put items in that have been used to • have your own heaters serviced every year. soak up flammable liquids Make sure they cannot be knocked over and • ensure your tumble dryer or keep them away from furniture and furnishings, washer is serviced regularly by also make sure nothing can fall onto the heater a qualified engineer • before going to bed, switch off all electrical • regularly test your smoke alarms appliances. Carefully remove plugs from to make sure they are working. electrical sockets. Check ashtrays for burning cigarette ends and pipes. Close all internal doors. Check there is nothing blocking the hallway or front door. If you are concerned about any electrical appliances in your home you can find out if they have been recalled for safety reasons by going to the Electrical Safety First website: www.electricalsafetyfirst.org.uk/ product-recalls/ If your appliance is on the recall list stop using it immediately and contact the manufacturer or retailer you bought it from.

8 Communal areas – • report any damaged doors or smashed windows to your neighbourhood officer or keeping you and your scheme coordinator neighbours safe • make sure you are familiar with the emergency procedures for your building. They are If you live in accommodation with communal displayed in all our communal areas. areas please remember to:

• keep all corridors and stairwells clear of In the event of an emergency where we any obstruction would have to evacuate the building, • do not leave out any refuse items in we need to know in advance who would these spaces need help. Please register your needs by • never leave a fire door open calling 01274 25777 (for Incommunities • never block an emergency access point customers) or 01484 435715 (for Sadeh to your building Lok customers) • get to know your neighbours. They may If you have fire safety concerns or issues need assistance in any emergency where you live please do not hesitate to contact your neighbourhood housing officer or scheme coordinator or call our Fire Safety Team on 01274 257256. Fire safety work to start The safety of our customers is our top priority.

We are starting various fire safety work and We will also include a electrical testing to local homes. contact number in your letter in case you have Some of the work will only take a short time and any queries or need to include communal areas, but some including get in touch to rearrange electrical testing will involve access to your home your appointment. for a minimum of two hours. We will write to you if we need to carry out work in your home. We will explain what we are doing, when we plan to do the work, the time it will take and give the name of the contractor (if applicable).

IMPROVING LIVES INCOMMUNITIES 9 Your guide to reducing condensation and damp A build-up of condensation can lead to problems with damp and mould where you live. Your @home guide gives you some simple tips to reduce these problems and make your home a more attractive place to live. Tackling condensation and improving ventilation A lot of activities in the home produce moisture. What is condensation? • good ventilation is essential in bathrooms and kitchens. Use an extractor fan. If you don’t have one, Condensation is probably the most common form open windows and keep internal doors closed of damp in the home and occurs when warm moist air comes into contact with a cold surface. • don’t block window vents The air is cooled causing excess water droplets • when cooking, cover boiling pans and do not which appears on surfaces such as windows, leave kettles boiling walls, top of walls and tiles. • leave space between furniture and the wall to Condensation can lead to speckled black mould allow air to circulate and can get worse in cold weather and in rooms • provide continuous slight ventilation in your home that are poorly ventilated or unheated. • dry clothes outdoors if possible or in a room with the window open and door closed • maintain a low level of heating in your rooms during cold weather • open your curtains and blinds during daylight hours to help warm your room • use paint or anti-mould paint rather than wallpaper in rooms that can attract condensation Following these tips can reduce a moisture build up and ensure your household stays healthy.

useful contacts Your guide to reducing If you have condensation makeIncommunities sure:- damp & condensation 4 Repairs hotline •  telephone: 01274 257003 you clean window panes and frames up daily 4ofGen eranyal enquiries moisture telephone: 01274 257777 email: [email protected]

4 Office address •  The Quays, V wipe down any ‘black spots’ and clean up with a fungicidalictoria St rewashet, Shipley or mild Open Monday to Friday 8.30am to 4, .B0D0p1m7 7BN.

4 Our website bleach, but please be careful if you are cleaning at wwaw.i ncheightommunities.co.uk • your rooms are kept warm and dry – this will prevent the spread If you would like this guide to reducing damp & condensation in any other format including large print, audio CD/tape, Braille or of any mould translated into another language please telephone 01274 254321. If you need any further advice contact either Incommunities’ Repairs hotline on 01274 257003 or Sadeh Lok customer V1 Feb 2018

Incommunities Group Limited is registered in England with Companies House No. 04221767. Registered address: services on 01484 435715 The Quays, Victoria Street, Shipley , West Yorkshire BD17 7BN. 10 Panel working for you Our tenant focused Community Trust Panel (CTP) “Our focus is on ensuring that is playing a key role scrutinising how our different quality services are delivered services are performing. in a value for money way and that concerns raised by customers are dealt This includes looking at policies that affect you, our customers with appropriately and effectively. We sit and checking that housing services are delivered fairly. as a critical friend working closely with The panel was set up in 2016 and includes five Incommunities Incommunities staff and continue to seek tenants and two Sadeh Lok tenants. It has direct links to our out efficiencies as well as help maintain boards and senior officers and can ask our customer inspectors high standards.” to look into any areas they may be concerned about. Andrew Mallinson, Chair of the CTP Over the last 12 months they have: • received updates about our fire safety and gas safety work and looked at our communications with customers • agreed the criteria by which grants from our Local Area Budget are allocated towards tenant-based projects • put forward amends to housing policies that affect our customers If you are interested in joining the panel or • been on ‘stock tours’ covering both Braford want to know more about its work please and to better understand local contact the Policy and Performance housing issues. Team on 01274 257905.

our communications to customers are easy to Are you interested understand and clear before they go out. The panel meets up to three times a year at The in helping make Quays in Shipley. Members are sometimes asked for feedback on email. the news? Travel expenses are paid to attend panel meetings. We are currently looking for new members If you would like to express an interest to join our customer editorial panel. in joining our customer editorial panel, in the first instance, please email As part of our panel you will be able to give [email protected] your views on the design, content and style of a range of communications that we produce for our customers. This includes @home, our annual report and mailings to customers. We would love to hear from Incommunities and Sadeh Lok tenants and leaseholders who might be interested in joining our panel and especially young people and those from ethnic minority groups. Being a panel member is a great way of getting involved and helping make sure IMPROVING LIVES INCOMMUNITIES 11 Coming soon! Marking four decades since its UK cinema release Saturday Night Fever is coming to Bradford’s Alhambra Theatre (20-24th November).

To celebrate its return we have two £20 shopping cards up for grabs! Closing date: To enter our prize draw and the chance to win, Friday simply answer the question below correctly: 9th November Which UK super group’s disco 2018 hits headline the soundtrack to the 70s movie starting John Travolta? Send your entry to FREEPOST Incommunities Is it? or email [email protected] Competition rules apply. Mark your entry Earth Wind and Fire @home competition. Bee Gees To enter either of our competitions you must be an Incommunities or Sadeh Lok tenant/ The Supremes leaseholder or shared ownership customer Do you want to become a customer inspector? We have a group of volunteer inspectors Recent areas our inspectors have looked at include: from both Incommunities and Sadeh Lok • the work of our Customer Service Centre who are trained to inspect our services. They check to ensure high standards are • the performance of repairs service affecting being maintained and report back to Senior Sadeh Lok customers Managers on their findings. • how accessible our customer bases are at The Quays, Sometimes action plans need to be drawn Trafford House and Hillam Road for customers. This up to improve the service to customers included making practical suggestions about seating, based on any issues they might find. signage and access into the buildings.

To find out more about becoming a customer inspectors please ring 01274 257905 or email [email protected] We provide training, refreshments, out of pocket expenses 12 for things such as transport and childcare for our involved customers. Bradford pupils get a taste for work! Six pupils from Bowling Park Primary School were given a ‘real life’ taste of construction work with the help of some of our apprentices.

At the training day they quizzed our young trainees and training staff about working for a big local company and also went on a tour of our Construction Training Centre. The pupils rounded off their day by building wooden planters for their school garden. It was just the latest ‘taster day’ run by us to help primary and high school students explore their own career ambitions and learn more about the many benefits of apprenticeships. Maria, Costa and Ismael from Bowling Park Primary get to grips with making a planter under the guidance of our training staff.

If you would like to join one of our courses simply pop along to one of our partner centres or ring Nicki Join our free Woods on 01274 254739 or email [email protected] learning courses They run as follows:- Do you want to brush up on your English Café West, Allerton and Maths skills? Mondays, 9.30am-11.30am Nicki Woods from our Community Resilience Team runs regular Sandale Centre, free weekly courses at six local centres. Mondays, 1pm-3pm These are open to anyone aged 16 and over. They include the The Life Centre, Bierley option of taking qualifications in English and maths. Tuesdays, 9.30am-11.30am Nicki said: “The training is very flexible and tailored to attendees Connect, Holme Wood needs, whether that’s to help our customers with everyday tasks Tuesdays, 1pm – 3pm like working out their bills and or help to get a job. Windhill Community Centre “Participants can follow an accredited training route or learn at , 1pm-3pm your own pace. Wednesday

“Over 120 residents have completed past courses.” Gateway Centre, Ravenscliffe Thursday, 9.30am-11.30am (English), One of those attending, Tracey Dean from Ravenscliffe said: 12.30pm-2.30pm (Maths) “The classes are friendly and Nicki is always ready to give me support if I’m stuck with anything.”

IMPROVING LIVES INCOMMUNITIES 13 Managing your money For more information and advice on claiming benefits, With the benefit system going through major managing your money and How will it finding a job go to our website changes we focus on the roll out of Universal be paid? Credit in our local areas. www.incommunities.co.uk Universal Credit is calculated Is it time for you to claim and paid monthly. The amount of benefit you Universal Credit? receive will be based on any money you received during the previous month. Payments are made Making a new benefit claim to help with paying directly to you through your bank account. for everyday living costs and your rent could now mean you have to apply for this new benefit. If you do not have a bank account, you can open a basic bank account with Barclays in Bradford How do I claim? using an official document showing your name and address. Barclays can also request a copy Universal Credit claims are made and managed of your tenancy agreement from us to help online. This means you will need an email address process your application. and internet access. This could be via a computer, tablet or smart phone. Set your budget Your local job centre or community centre are able Under the changes, Universal Credit will replace to advise you about local services that can help. Housing Benefit and you will be responsible for paying your rent and making sure it is paid on Am I eligible? time. UC replaces: This benefit Failure to do so could cause debt and have a 1. Housing Benefit supports people serious impact on your tenancy. who are on a low 2. Income Support income or out Your local Job Centre now provides a personal 3. Job Seekers of work. It aims budgeting service to help you manage your new Allowance to encourage income or speak to your work coach if you think you are struggling paying your bills. 4. Employment claimants to move Support Allowance into work or to earn more. 5. Child Tax Credits 6. Working Tax Credits In order to claim this benefit you must meet certain conditions. You will be invited to attend an appointment at the Job Centre to discuss your household circumstances. If you fail to meet any request made by your work coach, you may not receive your benefit payments including help towards paying your rent.

14 Make life easier and set up a direct debit Here Setting up a monthly direct debit to help to pay your rent is a great way to manage your budget and your tenancy. Direct debits are the safest and easiest way to ensure your rent and other bills are paid on time. If you need help or advice on being prepared for this new benefit including setting up a direct debit arrangement please contact our Income Team on 01274 254777 or email Check your entitlement for [email protected] (Incommunities customers) or for Sadeh Lok customers ring benefits atBetteroff.co.uk 01484 435715 or email [email protected]

Need help in finding work? Did you know we have a network of To find out more about our Job Clubs free job clubs to help you into work contact Tracy on 07837 999207 or Pam or training? on 07983 917362. To enquire about work placements ring our ILM Team on 01274 257788 or email: We run twelve weekly job clubs in the Bradford, [email protected] Shipley and Keighley areas. Our Job Club Team are on hand to give you help:- • searching local job sites • preparing CVs • completing job applications • confidence building • learning basic computer skills and more

We also run a paid six-month placement programme covering a range of work roles to help job seekers build their skill levels and find permanent work. To apply people must be:- - over 25 years old - be out of work - and living in Bradford District

IMPROVING LIVES INCOMMUNITIES 15 Bridging the generation gap! Residents at Farish House enjoyed a lovely get together with a group of Bradford students over tea and cakes as part of a national youth development programme. Though their lives may be miles apart everyone “It was a great idea to bring the two generations had a great time talking about their experiences together. Everyone was smiling at the end of the and the many things they had in common. day.” The young people made their visit as part of their NCS student Sanya Khan said: “It’s important that learning and development on the National Citizen we as young people connect with people across Service (NCS) programme. our communities. It was great to find out about the lives of people in homes we might walk past Farish House resident Nora Goulden said: everyday.” “Wow, what an amazing day! They were a great bunch of young people. They enjoyed listening Picture shows Farish House residents to our stories and it was nice to find out about with some of the NCS students our shared interests such as growing up with brothers and sisters!

“Mavis is one inspiring lady. Not content with raising £3,000 in her recent swim challenge she has been getting the town moving!” ‘Magic Mavis’ gets moving Maggie Marsden, Dementia in new charity challenge Friendly, Keighley Farish House resident Mavis challenge she has been getting the town moving!” Richardson is well on the way to You can still donate and support Mavis by clicking hitting her fundraising target in her www.mydonate.bt.com/fundraisers/magicmavis second charity challenge of 2018.

Magic Mavis – as she is known to her friends – has rallied residents, relatives and supporters to ‘get moving’ and support the work of Dementia Friendly Keighley. It’s seen scores of people run, walk, ride and cycle among other activities to help carers and their loved ones using the drop-in centre. Maggie Marsden from Dementia Friendly Keighley said: “Mavis is one inspiring lady. Not content with raising £3000 in her recent swim

Local vocal entertainer Andy Wiseman joins Mavis 16 (pictured centre) and Farish House volunteers Lorraine Rother and April Shaw moving to the music. Retirement living with Incommunities - homes available now! Do you have a relative or friend who is thinking about moving or down-sizing? Did you know we have a range of affordable housing options across the district, ideal for residents looking to start a new chapter in their lives? These range from self-contained studio flats to The choice larger two bedroom homes. is yours These purpose-built homes are ideal for single We have homes people or couples who value their independence available now in and want to live somewhere that is easy to , Baildon, manage, safe and secure. , Cottingley, Everyone has their own front door so they can , Dewsbury, come and go as they please. Four Lane Ends, Heaton, Keighley, Enjoying your retirement , Manningham, Many of our residents enjoy getting involved in Queensbury, Shipley, , Thornbury, social activities such as popping along to coffee Undercliffe, and . mornings or going on day trips or meeting up Many of our homes are close to local amenities with neighbours. including bus routes, supermarkets and medical Residents can also enjoy relaxing in attractive practices. outside spaces including well-kept gardens or quiet seating areas. 24-hour peace of mind We pride ourselves on maintaining clean and comfortable accommodation for the benefit of What we offer our residents, built on many years’ experience. - fully self-contained unfurnished Our residents have the reassurance of being accommodation linked to our round-the-clock Trustcare mobile - fitted kitchens and bathrooms response service. Trustcare provides emergency - attractive shared facilities including care and assistance in your home, if you need it. comfortable lounges, fully equipped kitchens Each scheme is supported by an experienced and gardens or enclosed outdoor spaces Retirement Living Coordinator who takes care of - 24 hour CCTV/warden service building maintenance and manages the upkeep - secure communal entry system of communal areas and gardens. They offer a helping hand if you require an urgent repair, - on-site laundry facilities support in an emergency, or have any questions - social activities about bill paying, arranging utilities, or your - convenient parking personal support. - wi-fi and electric scooter charging facilities at selected locations Interested? To view our range of retirement living options click incommunities.co.uk/retirement-living If you would like to find out more including arranging a viewing simply ring us now on 01274 254545.

IMPROVING LIVES INCOMMUNITIES 17 INCOMMUNITIES Headway CONTACTS Manager: Dewi Williams Area Neighbourhood Contact tel: Officer Bankfoot, Queensbury Lindsey Roche 07837 999761 & Clayton Heights Here is your Bierley Claire Walker 07837 999384 Buttershaw, Carli Dodd 07837 999249 Autumn/Winter 2018 Lower Buttershaw Jayne Wormald 07837 999367 Delph Hill, St Mary’s, up to date neighbourhoods Shirley Manor, Westfield Lane, Anne-Marie Corbett 07983 373377 contacts list. Oakenshaw & Wilson Road

Great Horton & Tamsin Wilson 07415 334869 Scholemoor

Aire Wharfe Helen Thornton 07837 999368 Holme Wood Farway Javed Khan 07837 999768 Manager: Joanne Whiteley Julie Fowler 07900 138285 Area Neighbourhood Contact tel: Holme Wood Felcourt Officer Kirsty Smith 07908 549372 Addingham, Holme Wood Wendy Clayton 07900 406407 , Morton, Gemma Drayton 07796 996194 Landsholme Julie Fowler 07900 138285 Utley, Eastburn, Silsden & Steeton Holme Wood Stirling Javed Khan 07837 999768 Bingley Central, Low Moor & Woodside Jayne Wormald 07837 999367 Cottingley & James Quigley 07961 086481 Claire Flesher 07900 406432 Bracken Bank, Linda Wear 07890 999486 Wycoller Claire Walker 07837 999384 & Broomhill Braithwaite, , West Lane & Bev Lockwood 07903 893727 Burley-in-, Bradford West , & Josie Crook 07837 999569 Manager: Karen Lee Crosley Wood & Joanne Shepherd 07960 150471 Area Neighbourhood Contact tel: Officer Lawkholme, Karamat Hussain 07837 999406 Guardhouse & Lee Keach 07837 999586 Allerton James Fellowes 07900 406425 Highfield South Street, Halifax Canterbury Neil Powell 07837 999396 Road, Kennedy Clayton & Thornton Debra Woodhead 07900 406411 House, Denholme, Zak Hussain 07837 999569 , Haworth Road, Jayne Campbell- 07900 406416 & Harden Lilycroft & Valley Road Smith Parkwood Rise, Lower Grange, Woodhouse, Jessica Kelly 07908 209193 & Four Lane Jackie Mann 07983 472392 & Fell Lane Ends

Bobbie Atkinson 07837 999599 Road Pauline Lewis 07795 666816 Marta Kurowska 07887 824548

Manningham, Princeville, Newcastle Mo Usman 07717 150633 & Fairfax House

West Bowling & Afzal Khan 07900 406422 Parkside

Whetley Lane, White Sam Czakon 07931 972698 18 Abbey & Longlands Shipley, East and North Neighbourhood Services 01274 257777 Anti-Social Behaviour Hotline 01274 254274 Manager: Michelle Cull Estate and Support Services 01274 257990 Area Neighbourhood Contact tel: Gas Services 01274 254040 Officer Income Team 01274 254777 Alma & Rosebery Rachel Marsden 07837 999414 Leasehold/Home Ownership 01274 254275 Baildon Green Laura Simpkins 07837 999409 & Village Repairs Hotline (24-hour) 01274 257003

Coach Road, Owlet Bradford Council’s Lesley Wilson 07837 999412 Hall & Glenwood Housing Options Service 01274 435999 Hoyle Court, Southcliffe, St James, Mandy Flatters 07837 999791 St John’s & Sheltered schemes , Eccleshill, West Royd, Hannah Emery 07837 999771 Manager: Bev Mullaney 07837 999381 & Bolton Woods Team Leader: Jayne Checkley 07837 999200 Fagley Caroline Busfield 07837 999405 Schemes Scheme Contact tel: & Coordinator Natalie Bateson 07957 444741 House Ivy Bank Court, Baildon Ade Amidu 07769 966589 Idle End of Thorpe Greenbank & Knoll Debra Parsons 07837 999792 Danisa Sibanda 07944 209446 Edge Gardens, Baildon

Laisterdyke, Earlswood, Wyke Alison Whiteoak 07947 611216 Lucy Serrant- Road & Hendford 07919 211492 Fontaine Manor Court, Amanda Nommik 07506 741045 Drive Cottingley Leeds Road & Martin Lacey 07507 849796 Wellesley House, Shannaz Dar 07795 812498 Road Norton House & Fortesque House, Owlet and Crag Amanda Turner 07837 999581 Laisterdyke Ravenscliffe Lucy Woodman 07837 999227 Derby Place, Ernest Labad 07837 999398 Thornbury Saltaire, Shipley, Norwoods, Shipley Shuttleworth House, Helen Rector 07950 523750 Catherine Roberts 07837 999408 Town Centre & Thornton Road Wycliffe Gardens Maple Court, Bingley Janet Warren 07768 792487 Manager: Karen Lee , Lower Forester Court, Jayne Currell 07768 217861 Area Neighbourhood Contact tel: & Idle Lucy Woodman 07837 999227 Denholme Officer Village Ormond House & Kelly Halpin 07837 999655 Brentwood Gardens, Karamat Hussain 07837 999406 Thorpe Edge Upper & Allerton Dawn Aaron 07795 283316 Wibsey James Fellowes 07900 406425 Swain House Staincliffe Court & Louise 07950 523769 Canterbury Neil Powell 07837 999396 Undercliffe, Thornbury Muminul Islam 07956 429364 Brierdene, Silsden & Clayton & Thornton Debra Woodhead 07900 406411 Goodwin House, Naseem Akhtar 07795 801085 Queensbury Haworth Road, Jayne Campbell- 07900 406416 Lilycroft & Valley Road Smith Our opening hours at The Quays are: Southfield House Louise Craven 07837 999510 Monday - Friday 8.45am - 4.30pm & Aynholme Drive, Lower Grange, Addingham Girlington & Four Lane Jackie Mann 07983 472392 Telephone lines are open: Farish House, Sinade Galindo 07990 520421 Ends Monday - Thursday 8.30am - 5.00pm, Keighley Bobbie Atkinson 07837 999599 Friday 8.30am - 4.30pm Northdean House, Mark Fielding 07947 611225 Manchester Road Pauline Lewis 07795 666816 Heights Lane Marta Kurowska 07887 824548 The Quays, Victoria Street Our address: Ashfield Court Shirley Collins 07500 339524 Manningham, Shipley BD17 7BN (Bingley) & Northcliffe Princeville, Newcastle Mo Usman 07717 150633 View, Windhill & Fairfax House Estate walkabouts Mobile Scheme Susan Knight 07795 812497 Look out for regular dates via: Coordinator West Bowling & Afzal Khan 07900 406422 Parkside www.incommunities.co.uk Facebook and Twitter or contact your Whetley Lane, White Sam Czakon 07931 972698 local Incommunities office. IMPROVING LIVES Abbey & Longlands INCOMMUNITIES 19 The low-down You can continue to help by:- • using recycling (grey) bins only for a mixture of paper, cardboard, cans, on recycling plastic containers and glass • not placing plastic bags in the your rubbish recycling bins - please tip recycling items into bins loose To support Bradford Council’s recycling and • avoiding placing waste or recycling general refuse collection, we have been beside the bins, even in bags. working to provide improved spaces for recycling bins around local homes. If you need any advice on recycling your refuse please contact our Sustainability Team We have also been promoting the ‘dos and don’ts’ on 01274 254714. If you have any queries to our customers to help make sure the Council about bin collections or missing bins contact collects all the right materials from you each week. Bradford Council on 01274 431000. The changes to alternate week bin collection services brought in last year has led to an increase of 45% in local recycling rates! Thanks to everyone Reporting who’s worked with us to support this increase across the District. fly-tipping

We are committed to tackling instances of fly-tipping and working with you to keep your neighbourhood clean and tidy. Our estate teams will respond promptly to all reports of dumped waste on Incommunities land or left in communal areas. To do this call, our estate services on 01274 257990 or email [email protected]. If you need to contact us about fly-tipping taking place near you please make a note of the location (nearest road), the time and date and if a vehicle is used please take down the registration number. All reports will be treated in the strictest confidence. If you think the dumped rubbish is on private or council owned land, or by the road or path please contact the Council on 01274 431000.

If you would like this information in any other format including large print, audio CD/tape, Braille or translated into another language please telephone 01274 254321 Design & print by Astwood Design Consultancy Tel 01789 778111 www.astwood.co.uk