Whanganui District Council Community Views Survey MAY 2018 Executive Summary

BACKGROUND AND METHOD included visiting a beach (81%), visiting a EMERGENCY PLANNING AND Premier Park (78%) or utilising the Whanganui Whanganui District Council (Council) Riverbank Walkway (75%). Residents aged 30-39 PREPAREDNESS commissioned Versus Research to conduct its (94%) were significantly more likely to have visited With regards to emergency planning, 67% of annual Community Views Survey (CVS). a beach. Participation in recreational activities Whanganui district residents have an emergency appear to have declined slightly since 2017, with This survey identifies perceptions Whanganui response plan, while 60% have an emergency the exception of using the Whanganui Riverbank district residents (residents) have on a wide survival kit (a significant increase from last Walkway, other walkways around the city, and range of measures, including services and year). However, 30-39-year-olds (36%) were undertaking activities on the Whanganui River. facilities provided by Council. significantly less likely to not have an emergency survival kit. The inclusion of a first aid kit (89%), This work has been completed by Versus Of those residents who used the Whanganui tinned or dried food for at least three days (87%) Research since 2009. Riverbank Walkway in the past 12 months, 68% of residents used it for recreational purposes, and a battery-powered radio (76%) has remained Interviewing for this year’s CVS was carried 62% used it for general exercise, and 51% of fairly consistent, however, this year significantly out via a mixed-method approach utilising residents used this walkway for attending the fewer residents have important personal Computer-Assisted Telephone Interviewing Saturday market. At a lower level, residents used documents (22% cf. 2017, 35%). (CATI) and online interviewing. The results from the walkway for walking to town (25%), walking Overall, 50% of Whanganui district residents felt both forms of interviewing were combined and dogs (23%) and cycling (19%). Residents aged 60 very prepared or prepared for an emergency analysed as a single dataset. and older were less likely to use it for walking the while a further 25% were neither prepared nor Interviewing for this work was completed dogs (11% cf. total, 23%). Most measures have unprepared and 25% felt unprepared or very between April 4 and 28, 2018. increased compared to last year. unprepared. Residents aged 50-59 as well as those aged 60 and older were less likely to be The final sample size was n=500 (n=315 from CATI The main cultural activities undertaken by Whanganui district residents in the past 12 unprepared (both 15% cf. total, 25%). However, and n=185 from online interviewing) which gives there has been a 6% increase in the proportion a maximum Margin of Error (MoE) of +/- 4.38%. months were using the district’s libraries* (59%), being active in a community organisation (44%), of residents who could cope in an emergency The findings are primarily analysed by suburb visiting a historical site or performance at the for only three days (35%) and a decrease in the and where relevant by age group. Royal Whanganui Opera House (both 35%) and number of residents who could cope for more visiting the Whanganui Regional Museum (34%) than one week (20% cf. 2017, 23%). PARTICIPATION IN and the Sarjeant on the Quay (31%). Residents undertaking these activities have remained PERCEPTIONS OF THE RECREATIONAL AND CULTURAL similar to results in 2017. ACTIVITIES WHANGANUI COMMUNITY *Of those residents who used the district’s Two-thirds of residents (66%) felt their quality of In 2018, the primary recreational activities libraries, 78% was physically, 1% was online and life in Whanganui was the same as 2017, while undertaken by Whanganui district residents 21% was both. 24% felt it was better than last year and 7% felt it

Whanganui District Council Community Views Survey - May 2018 | 2 Executive Summary was worse. There has been some slight movement COMMUNITY CONNECTEDNESS consistent since 2010. Satisfaction with the year-on-year; however, these proportions have airport’s terminal facilities remained high, with remained fairly consistent since 2010. Similarly, IN WHANGANUI 84% of airport users satisfied (47%) or very 66% of residents felt what the district provided to More than half of Whanganui district residents satisfied (37%). However, residents aged 30-39 its residents was the same as what it provided last (59%) indicated they had a high (43%) or very high were more likely to be dissatisfied year, while 24% felt what it provided was better (16%) level of wellbeing, while 56% rated their (8% cf. total, 2%).The highest-rated service or much better and 6% felt it was worse. These sense of belonging in the community as strong provided by Council was cleanliness of the CBD, results are fairly consistent to those in previous (39%) or very strong (17%). Residents aged 30-39 with 85% of Whanganui district residents either years. were more likely to give an unsure rating to both of satisfied (49%) or very satisfied (36%) with this these questions. service. Younger residents aged 18-29 were more The majority of Whanganui district residents stated likely to be dissatisfied with cleanliness (8% cf. they felt safe in their homes during the day (98%) Seventy-one per cent of Whanganui district total, 2%). Sixty-nine per cent of residents were and during the evening (95%), while 84% felt their residents (71%) agreed they felt a sense of pride satisfied (41%) or very satisfied (28%) with litter property was secure when they were away. The in their neighbourhood; however, 30-39-year-olds control, while 64% were satisfied (37%) or very majority of residents (97%) also stated they felt safe were significantly more likely to disagree (17% cf. satisfied (27%) with on-street parking. Residents in in the Central Business District (CBD) during the total 7%). the 30-39 demographic were more likely to be very day but less than three-quarters (67%) felt safe in dissatisfied than other residents (11% cf. total, 3%). the CBD during the evening. The primary reason for In two new questions for 2018, 50% of residents Close to two-thirds of Whanganui district residents feeling unsafe was not knowing what will happen were satisfied (46%) or very satisfied (4%) with (62%) were satisfied (30%) or very satisfied (32%) (52%), a significant increase from 2017 (11%). Other the roads in Whanganui district, while 71% with public art, while 58% were satisfied (31%) or reasons included some experience with an attack/ were satisfied (59%) or very satisfied (12%) with very satisfied (27%) with animal control. media report of an attack (40%), people loitering how easy it is to get around Whanganui district. (36%), and potential for violence (35%). Marybank et al residents were more likely to Measure 2018 Total 2017 Total be very satisfied with the roads, while younger Satisfaction Satisfaction Seventy-one per cent of residents were either residents (18-29-year-olds) were more likely to be Cleanliness of CBD 85% 79% satisfied (64%) or very satisfied (7%) with the very satisfied with how easy it is to get around. Control of Litter 69% 65% contribution the CBD makes to the lifestyle and image of Whanganui; these results have On-street Parking 64% 61% remained fairly consistent, although residents COUNCIL SERVICES AND Public Art 62% 54% dissatisfaction with the CBD’s contribution FACILITIES Animal Control 58% 47% has slightly increased the past couple of years. Residents aged 30-39 were significantly less In 2018, use of Whanganui Airport by residents likely to be satisfied (47% cf. total, 64%). was 61%, a figure which has remained fairly

Whanganui District Council Community Views Survey - May 2018 | 3 Executive Summary

Parks and reserves was the highest-rated facility PERFORMANCE OF COUNCIL Forty-six per cent of residents were satisfied (43%) provided by Council with 84% of residents either or very satisfied (3%) with their involvement in satisfied (43%) or very satisfied (41%) with this In 2018, more than half of Whanganui district decision making in the past 12 months. This is a 9% facility. Seventy-seven per cent of residents were residents (56%) felt Council responded to the increase from last year’s results. satisfied (44%) or very satisfied (33%) with the community’s needs and issues well (50%) or very maintenance and presentation of open spaces, well (6%), with residents aged between 30-39 while 75% of residents were satisfied (35%) or very significantly more likely to have felt Council RURAL COMMUNITY BOARD satisfied (40%) with the libraries. responded neither well nor poorly (43% cf. total, AND LEADING EDGE 27%). Fifty-nine per cent of residents felt the Facilities with lower ratings were playground performance of the mayor and councillors was In 2018, awareness of the Rural Community Board equipment (54%), the Durie Hill Elevator and good (49%) or very good (10%), with younger (RCB) with rural residents is 59%, a 4% decrease sports grounds (both 56%) as well as The Sarjeant residents (18-29-year-olds) more likely to have from 2017, while familiarity with the RCB’s role on the Quay and the cleanliness and provision of been unsure how to answer (12% cf. total, 6%). in the community remains on par with last year public toilets (both 57%). (41%). Awareness of the Hotwire newsletter Fifty per cent of residents had some form of amongst the rural community is 21%, a decrease contact with Council staff in the past year, with from previous years and the lowest it has been 77% rating these interactions as either good Measure 2018 Total 2017 Total since 2010. Satisfaction Satisfaction (54%) or very good (23%); however, 18-29-year Parks and Reserves 84% 82% olds were less likely to have had contact (33%). More than three-quarters of Whanganui district With regards to information measures, 49% of Open Spaces 77% 71% residents (79%) were unaware of Council’s vision residents felt they had received either enough Leading Edge. The majority of younger residents Libraries 75% 70% (43%) or more than enough (6%) information (18-29-year-olds) were more likely to have not Cooks Gardens 72% 75% from Council. Fifty-six per cent of residents heard of Leading Edge (91%). For those residents R.W.O.H 67% 65% were either satisfied (52%) or very satisfied (4%) who had, more than two-thirds (69%) heard about with the ease of accessing the information, an Regional Museum 65% 62% Leading Edge in a newspaper. increase from last year’s results (49%). War Memorial Centre 62% 66% Swimming Pools 60% 57% Less than half of Whanganui district residents (42%) had visited Council’s website in the past 12 Public Toilets 57% 48% months; of those, 57% agreed (49%) or strongly Sports Grounds 56% 72% agreed (8%) the website was easy to navigate, a Durie Hill Elevator 56% 53% similar result to 2017 and 2016. Residents aged Sarjeant on the Quay 57% 48% 60 and older were less likely to have visited the website (31%), while those aged 40-49 were more Playground Equipment 54% 69% likely to have visited the website (62%).

Whanganui District Council Community Views Survey - May 2018 | 4 Table of Contents

Executive Summary 2 Background And Method 6 Participation In Recreational And Cultural Activities 8 Emergency Planning And Preparedness 19 Perceptions Of The Whanganui Community 24 Community Connectedness In Whanganui 34 Council Services And Facilities 45 Performance Of Council 55 Rural Community Board 70 Leading Edge 73 Age Group Profiles 75 Appendices 82

Whanganui District Council Community Views Survey - May 2018 | 5 Background and Method

BACKGROUND Telephone numbers for interviewing were supplied SAMPLE by Equifax a sample supply company which Whanganui District Council provides privacy compliant phone numbers. A total of n=500 interviews were commissioned Versus Research achieved, n=315 via CATI and to conduct its annual survey ONLINE n=185 online. about residents views of the Whanganui community. Online interviewing was used The below tables outlines the to specifically target younger number of unweighted interviews collected within Historically, this work has been conducted via residents, as in recent years each age and gender quota – by split interviewing telephone interviewing using Computer-Assisted this demographic has become method. Telephone Interviewing (CATI) in-house at Versus harder to reach via a landline Research. However, with an increasing number of telephone. CATI Online households opting not to have a landline at home, there is a portion of online interviewing again Sample for this portion of the project was sourced Male 130 64 this year to target those unable to be reached via via Facebook and a total of n=185 interviews were Female 185 121 landline, in particular, younger residents and non- completed. Fieldwork for online interviewing was TOTAL 315 185 home owners. The interviews from each method completed between April 18 and April 28, 2018. were combined to ensure a representative sample was achieved overall. METHOD AFFECT ON CATI Online 18 to 29 years 10 41 CATI COMPARISONS 30 to 39 years 14 46 CATI was initially used to While the addition of a new method the past three 40 to 49 years 26 43 years has made the sample more representative canvass the general population. 50 to 59 years 67 42 A total of n=315 interviews of the Whanganui population as a whole, were completed via CATI and comparisons with 2016 and earlier data should be 60 years and older 198 13 the sample was stratified as made with caution. TOTAL 315 185 per previous years to ensure the sample composition was geographically However, it appears the changes in results are the representative of the district as a whole. result of the different samples which correspond to a given method rather than the method itself, i.e., Fieldwork for telephone interviewing was the online sample has a younger demographic while completed between April 4 and April 20, the interviews completed via CATI comprise of an 2018, from 9am to 8.30pm. The survey was older demographic. approximately 15 minutes.

Whanganui District Council Community Views Survey - May 2018 | 6 Background and Method

The total sample proportions for each area are used for the age and gender weights are taken Margin of Error at the 95% Subgroup outlined in the table below. from 2013 Census data (Statistics New Zealand). Confidence Interval Aramoho +/- 15.5% CATI Online The final weights applied to the sample are outlined in the table below. Castlecliff +/- 15.12% Aramoho 32 15 Gonville +/-10.0% Castlecliff 35 38 Resident Population of Interest Weight factor Bastia Hill/Durie Hill +/- 14.94% Gonville 64 38 Males aged 39 years and younger 1.93215 St John's Hill/Otamatea +/- 17.32% Bastia Hill/Durie Hill 30 11 Females aged 39 years and younger 1.54084 Springvale +/- 12.45% St John's Hill/Otamatea 10 8 Males aged between 40 and 59 years 1.47541 Whanganui Central +/- 16.11% Springvale 34 31 Females aged between 40 and 59 years 0.09632 Whanganui Central 20 16 Males aged 60 years and older 0.87121 Whanganui East +/- 10.96 Whanganui East 48 16 Females aged 60 years and older 0.73187 Blueskin-Maxwell +/- 17.32% Blueskin-Maxwell 21 8 Marybank et al +/- 16.33% Marybank et al 21 4 MARGIN OF ERROR All rural residents +/- 11.88% TOTAL 315 185 All residents +/- 4.38% Margin of Error (MoE) is a statistic used to express the amount of WEIGHTING random sampling error present STATISTICAL TESTING is in a survey’s results. The MoE is Gender and age weightings have particularly relevant when analysing Statistical testing has been applied to figures in this been applied to the final data a subset of the data as smaller sample sizes incur a report. This testing compares the results from 2018 set for this project. Weighting greater MoE. The final sample size for this study is with 2017. Where changes are statistically significant ensures specific demographic n=500, which gives a maximum margin of error of at either the 95% or 99% confidence level, these groups are neither under +/- 4.38% at the 95% confidence interval, which is, changes are indicated by green and yellow nor over represented in the final data set, and if the observed result on the total sample of n=500 squares with: Green squares indicating a result is each group is represented as it would be in the respondents is 50% (point of maximum margin significantly greater, and yellow squares indicating population. of error), then there is a 95% probability the true a result is significantly lower than the result from answer falls between 45.62% and 54.38%. 2017 at either the 95% or 99% confidence interval. Weighting gives greater confidence the final In the tables, statistical significance testing has been results are representative of the Whanganui The maximum MoE for the subgroups included performed between the total result and the suburb, district population overall, and are not skewed by this year are listed in the table following. age and gender subgroups with the differences a particular demographic group. The proportions highlighted in green (significantly greater) or yellow (significantly lower). Whanganui District Council Community Views Survey - May 2018 | 7 Participation in Recreational and Cultural Activities

Whanganui District Council Community Views Survey - May 2018 | 8 Recreational activities undertaken

2018 RESULTS BY RESIDENTS (2017 %) AREA DIFFERENCES In 2018, primary recreational activities undertaken by residents 81% 82% 78% 82% 75% 71% 69% 64% Residents from Gonville were in the Whanganui district included Visited a beach Used or visited a Used the Whanganui Used other walkways more likely to have used or visiting a beach (81%) and visiting a Premier Park Riverbank Walkway around the city visited a playground, while Premier Park (78%). Three-quarters Springvale residents were of residents surveyed (75%) 54% 69% 46% 60% 46% 50% 41% 45% more significantly likely to have used the Whanganui Riverbank Used or visited a Used, or visited Used or visited a sports Used, visited or attended an visited a Premier Park and used Walkway, while 69% used other neighbourhood park a playground ground event at Cooks Gardens other walkways around the city walkways around the city. Fifty- and have undertaken activities four per cent of the district’s on the Whanganui River in the residents visited a neighbourhood 36% 39% 35% 33% 29% 33% 24% 33% past 12 months. park and 46% used a playground Played sport on an Undertook activities on Used a cycleway Played organised in the past year. informal or casual basis the Whanganui River or cycle lane sport Whanganui Central residents in were significantly more likely to have used the Whanganui 5% 3% Riverbank Walkway than other None of these BY SUBURB Whanganui district residents.

Aramoho Castlecliff Gonville Bastia Hill / St Johns Hill Springvale Wng Wng Blueskin- Marybank Durie Hill / Otamatea Central East Maxwell et al Visited a beach 80% 94% 80% 79% 58% 89% 71% 70% 90% 70% Used or visited a Premier Park 81% 82% 69% 79% 75% 94% 90% 65% 72% 84% Used the Whanganui Riverbank Walkway 83% 67% 71% 81% 52% 86% 95% 67% 78% 73% Used other walkways around the city 75% 73% 65% 70% 40% 86% 73% 58% 64% 65% Used or visited a neighbourhood park 24% 41% 65% 68% 40% 41% 65% 66% 68% 68% Used or visited a playground 22% 34% 61% 45% 37% 36% 48% 57% 54% 62% Used, visited or attended an event at Cooks Gardens 49% 39% 35% 29% 49% 55% 40% 37% 52% 23% Used or visited a sports ground 12% 27% 42% 48% 36% 28% 48% 39% 59% 63% Played sport on an informal or casual basis 35% 38% 27% 42% 31% 45% 41% 28% 47% 45% Undertook activities on the Whanganui River 36% 31% 28% 35% 22% 54% 29% 33% 40% 43% Used a cycleway or cycle lane 18% 22% 37% 41% 19% 28% 30% 23% 34% 37% Played organised sport 12% 19% 24% 30% 25% 20% 39% 21% 38% 32% None of these 7% 4% 6% 5% 5% 2% 0% 11% 3% 0%

Whanganui District Council Community Views Survey - May 2018 | 9 Recreational activities undertaken

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Visited a beach 91% 94% 87% 84% 66% 84% 78% Used or visited a Premier Park 71% 87% 85% 80% 74% 81% 76% Used the Whanganui Riverbank Walkway 69% 91% 81% 77% 67% 72% 78% Used other walkways around the city 74% 78% 71% 72% 61% 71% 68% Used or visited a neighbourhood park 68% 73% 62% 46% 42% 54% 53% Used or visited a playground 60% 74% 63% 36% 28% 42% 49% Used, visited or attended an event at Cooks Gardens 28% 50% 57% 43% 33% 43% 38% Used or visited a sports ground 41% 56% 47% 32% 26% 35% 39% Played sport on an informal or casual basis 39% 50% 34% 45% 23% 45% 28% Undertook activities on the Whanganui River 43% 45% 30% 40% 26% 40% 30% Used a cycleway or cycle lane 30% 48% 35% 30% 17% 34% 25% Played organised sport 31% 48% 31% 17% 12% 27% 22% None of these 3% 0% 2% 4% 9% 5% 4%

Whanganui District Council Community Views Survey - May 2018 | 10 Recreational Activities Undertaken

2010 - 2018 TREND

Participation in recreational activities appears to have declined slightly since 2017, with the exception of using the Whanganui Riverbank Walkway (75% cf. 2017, 71%), using other walkways around the city (69% cf. 2017, 64%) and undertaking activities on the Whanganui River (35% cf. 2017, 33%).

90% 90%

81% 83% 81% 81% 82% 83% 82% 80% 81% 80% 82% 80% 82% 80% 79% 79% 80%78% 78% 80% 78% 79% 79% 78%77% 78% 77% 78% 75% 77% 76% 76% 77%76% 75%74% 74% 76% 76% 76% 74% 75% 74% 74%72% 72% 72% 74%72% 75% 70% 72% 72% 70%71% 70% 72% 72%70% 71% 70% 70%71%69% 70% 70% 71%69% 68% 68% 69% 68% 67% 69% 69% 68% 68% 68% 67% 69% 64% 64% 60% 60% 60% 60% 60% 60% 60% 58% 60% 58% 54% 54% 50% 50% 46% 46%

40% 40%

30% 30%

20% 20%

10% 10%

0% 0% 2010 2011 2012 2013 2014 2015 2016 2017 2018 2010 2011 2012 2013 2014 2015 2016 2017 2018

Used other W alkways around the City Used or visited a Neighbourhood Park Used the W hanganui Riv erbank Walkway Used other W alkways around the City Used or visited a Neighbourhood Park Used the W hanganui Riv erbank Walkway

Used or visited a Premier Park Visited a Beach Used or Visited a Playground Used or visited a Premier Park Visited a Beach Used or Visited a Playground

Whanganui District Council Community Views Survey - May 2018 | 11 Recreational Activities Undertaken

2010 - 2018 TREND

70% 70% 65% 65% 64% 64% 62% 64% 64% 60% 62% 61% 60% 61%

55% 54% 50% 53% 55% 50% 48% 54% 53% 51% 47% 50% 50% 48% 51% 50% 50% 49% 50% 47% 45%50% 49% 44% 45% 44% 43%47% 46% 43%47% 46% 46% 40% 44% 46% 46% 43% 44% 43% 40% 46% 41% 41% 40% 40% 36%41% 40% 40% 39% 39% 41% 38%36% 38% 39% 39% 38% 38% 37% 36% 36% 37% 36% 36% 36% 36% 35% 35% 36% 36% 34%35% 35% 34% 35% 34% 34% 33% 32% 32% 33% 35% 30% 32% 30% 32% 30% 30% 30% 30% 29% 27% 29% 27% 25% 24% 25% 24% 20% 20%

10% 10%

0% 0% 2010 2011 2012 2013 2014 2015 2016 2017 2018 2010 2011 2012 2013 2014 2015 2016 2017 2018

Used a Cycle W ay or Cycle Lane Undertook Activities on the W hanganui River Used or attended an event at Cooks Gardens Used a Cycle W ay or Cycle Lane Undertook Activities on the W hanganui River Used or attended an event at Cooks Gardens

Played Organised Sport, e.g., for a Club Played Sport on an Informal or Casaual Basis Used or Visited a Sports Ground Played Organised Sport, e.g., for a Club Played Sport on an Informal or Casaual Basis Used or Visited a Sports Ground

Whanganui District Council Community Views Survey - May 2018 | 12 Using the Whanganui Riverbank Walkway

2018 RESULTS BY RESIDENTS (2017 %) AREA DIFFERENCES

Recreational purposes (68%) and Residents from the Aramoho, general exercise (62%) were the primary 24% 42% Castlecliff and Springvale areas were activities undertaken by residents 68% 62% significantly more likely to have used Recreational purposes General exercise when using the Whanganui Riverbank the Whanganui Riverbank Walkway for Walkway. Following this, attending the the Saturday market. Saturday market (51%), walking to town 9% 9% (25%), dog walking (23%) and cycling 51% 25% Whanganui East residents were (19%) were other activities undertaken The Saturday Market Walking to town significantly more likely to be unsure. last year. Only 4% of residents surveyed used the Whanganui Riverbank Walkway to get to and from work in 23% 11% 19% 15% the past 12 months, while 3% use it for Walking the dogs Cycling other reasons. 4% 1% 3% 3% Getting to and Other from work BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill / St Johns Springvale Wng Wng Blueskin- Marybank Durie Hill Hill / Central East Maxwell et al Otamatea Recreational purposes 86% 77% 52% 73% 45% 80% 56% 65% 78% 47% General exercise 83% 77% 57% 65% 48% 71% 48% 49% 54% 42% The Saturday market 84% 85% 31% 20% 33% 80% 49% 24% 31% 27% Walking to town 21% 21% 30% 17% 36% 11% 40% 41% 18% 32% Walking the dogs 30% 35% 24% 10% 36% 19% 22% 19% 18% 10% Cycling 22% 15% 22% 13% 15% 16% 31% 7% 14% 35% Getting to and from work 5% 4% 7% 4% 0% 0% 10% 2% 4% 5% Other 0% 7% 2% 3% 20% 7% 2% 0% 0% 5% Don’t know 0% 0% 0% 0% 0% 0% 0% 4% 0% 0%

Whanganui District Council Community Views Survey - May 2018 | 13 Using the Whanganui Riverbank Walkway

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Recreational purposes 65% 66% 68% 74% 65% 68% 68% General exercise 63% 57% 57% 66% 66% 61% 64% The Saturday market 65% 53% 49% 57% 42% 48% 54% Walking to town 35% 30% 25% 21% 22% 24% 26% Walking the dogs 30% 21% 30% 30% 11% 25% 21% Cycling 20% 27% 18% 22% 11% 22% 16% Getting to and from work 2% 10% 2% 5% 3% 6% 3% Other 0% 7% 5% 3% 2% 2% 5% Don’t know 0% 0% 0% 0% 1% 0% 0%

Whanganui District Council Community Views Survey - May 2018 | 14 Using the Whanganui Riverbank Walkway

2010 - 2018 TREND

All measures have significantly increased when compared with last year’s results.

100%

90%100% 91% 85% 86% 80%90% 91% 86% 85% 73% 70% 71% 80% 69% 68% 73% 60%70% 61% 71% 62% 69% 68% 50%60% 61% 62%51% 43% 40%50% 42% 51% 35% 43% 42% 30%40% 30% 29% 29% 28% 35% 25% 23% 23% 24% 23% 20%30% 21% 29% 29% 21% 21%22% 30% 19% 19% 18% 28% 18% 25%19% 16% 17% 16%17% 24% 14% 23% 23% 22% 14% 15% 23% 20% 21% 21% 21% 11% 10% 19% 19% 18% 18% 9% 19% 7% 16% 17% 16%17% 14% 5% 5%6% 14% 15% 3% 4% 3% 11% 4% 10% 1% 2% 2% 9%1% 0% 7% 5% 5%6% 2010 20113% 2012 20134% 2014 20153% 2016 2017 20184% 0% 1% 2% 2% 1% 2010Getting to and2011 from Work2012 2013Cycling 2014 2015 2016 Walking2017 the Dog 2018 Walking to Town Saturday Market Exercise (Unspecified) Getting to and from Work Cycling Walking the Dog Walking to Town Saturday Market Exercise (Unspecified)

Whanganui District Council Community Views Survey - May 2018 | 15 Cultural Activities Undertaken

2018 RESULTS BY RESIDENTS (2017 %) AREA DIFFERENCES The primary cultural activity undertaken by residents (59%) in 59% 57% 44% 41% 35% 37% 35% 28% Residents from Blueskin-Maxwell the past 12 months was using the Used the libraries Actively involved in a Visited a Attended a were more likely to have visited a district’s libraries*, followed by being community organisation historic site performance at R.W.O.H historic site, while St John’s Hill/ actively involved in a community Otamatea residents were more organisation (44%), visiting a historic likely to have visited the Sarjeant site or attending a performance at 34% 34% 31% 34% 18% 17% 15% 19% on the Quay. Residents in Aramoho the Royal Whanganui Opera House Visited Whanganui Visited the Attended the theatre, Attended a Māori were more likely to have used the (both 35%), visiting Whanganui Regional Musuem Sarjeant on the Quay e.g. Amdram or cultural event or libraries, while Bastia Hill/ Durie Regional Museum (34%) and visiting Repertory performance Hill residents were more likely the Sarjeant on the Quay (31%). to have attended a performance 12% 13% 16% 13% at the Royal Whanganui Opera *Of those residents who used Participated as a None of these House. Gonville and Marybank et the district’s libraries, 78% was performer or artist in any al residents were more likely to physically, 1% was online and events or activities indicate they had not undertaken 21% was both. any of the cultural activities.

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Springvale Wng Wng Blueskin- Marybank / Durie Hill / Central East Maxwell et al Hill Otamatea Used the libraries 73% 62% 53% 60% 64% 61% 69% 50% 43% 54% Actively involved in a community organisation 39% 44% 33% 53% 50% 58% 35% 44% 55% 44% Visited a historic site 24% 27% 31% 39% 40% 38% 33% 45% 50% 41% Attended a performance at the Royal Whanganui Opera House 34% 27% 29% 54% 45% 44% 33% 32% 31% 42% Visited Whanganui Regional Museum 56% 36% 30% 30% 45% 38% 30% 31% 20% 19% Visited the Sarjeant on the Quay 19% 31% 28% 53% 46% 25% 35% 42% 30% 11% Attended the theatre, e.g. Amdram or Repertory 9% 7% 18% 33% 10% 19% 23% 29% 26% 18% Attended a Māori cultural event or performance 17% 14% 18% 8% 0% 8% 18% 20% 13% 16% Participated as a performer or artist in any events or activities 8% 8% 20% 13% 17% 3% 22% 9% 13% 14% None of these 16% 18% 21% 15% 5% 9% 9% 19% 10% 20%

Whanganui District Council Community Views Survey - May 2018 | 16 Cultural Activities Undertaken

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Used the libraries 55% 72% 65% 54% 54% 60% 57% Been actively involved in a community organisation 24% 36% 48% 49% 50% 49% 39% Visited a historic site 34% 41% 37% 29% 36% 36% 34% Attended a performance at the Royal Whanganui Opera House 23% 41% 25% 39% 37% 38% 32% Visited Whanganui Regional Museum 28% 41% 36% 40% 28% 36% 32% Visited the Sarjeant on the Quay 15% 40% 29% 23% 39% 29% 33% Attended the theatre, e.g. Amdram or Repertory 8% 23% 10% 20% 23% 18% 19% Attended a Māori cultural event or performance 13% 29% 25% 10% 7% 11% 18% Participated as a performer or artist in any events or activities 12% 24% 15% 7% 9% 15% 10% None of these 31% 5% 9% 18% 16% 12% 19%

BY USERS The majority of district library users (88%) were satisfied (34%) or very satisfied (54%), a further 11% were neither satisfied nor dissatisfied, while 1% were very dissatisfied. Comparatively, in 2017, 86% of district library users were satisfied or very satisfied. Eighty-seven per cent per cent of Royal Whanganui Opera House users were satisfied (50%) or very satisfied (37%), a further 11% were neither satisfied nor dissatisfied, while 1% were dissatisfied. One per cent of R.W.O.H users were unsure how to answer. In 2017, 82% of R.W.O.H users were satisfied or very satisfied.

Whanganui District Council Community Views Survey - May 2018 | 17 Cultural Activities Undertaken

2010 - 2018 TREND

Cultural activities undertaken by Whanganui district residents remain fairly similar to last year’s results.

80% 80% 70% 69% 67% 66% 70% 69% 67% 62% 60% 66% 60% 60% 59% 57% 62% 55% 60% 60% 60% 59% 50% 57% 55%48% 45% 45% 50% 43% 44% 44% 42% 41%42% 41% 42% 41% 48%41% 41%42% 41% 40% 39% 39%40% 45% 39% 45% 43%37% 38% 37% 44% 37% 44% 42%35%36% 41%42% 41%36% 42%35% 41% 41%36% 41%42%36% 41% 35% 40% 39% 39%40%34% 39%34% 33% 34% 34% 34% 31% 37%31% 38%31% 37% 37% 30% 35%36% 36% 35% 30% 36% 36% 35%31% 34% 34% 33%28% 34% 34%28% 34% 31% 31% 31% 26% 25% 30% 24% 24% 30% 31% 22% 28%21% 28% 20% 20% 26%19% 25%20% 19% 24% 24%17% 17% 18% 22% 15% 15% 16% 21% 15% 20% 14% 20% 19% 20%14% 19%13% 11% 17%11% 12% 17% 18%12% 10% 9% 15% 15% 16% 15% 14% 14% 13% 11% 11% 12% 12% 10% 9% 0% 0% 2010 2011 2012 2013 2014 2015 2016 2017 2018 2010Participated 2011as a Performer2012 in any Event2013 or Activity 2014 2015Attended a Maori2016 Cultural2017 Event / Performance2018 ParticipatedAttended the as Theatre,a Performer e.g. in Amdram any Event / Repertory or Activity AttendedVisited the a MāoriSarjeant Cultural on the Event Quay / Performance AttendedAttended the a PerformanceTheatre, e.g. Amdramat the R.W.O.H. / Repertory VisitedVisited the a HistoricalSarjeant onSite the Quay AttendedActively involveda Performance in a community at the R.W.O.H. organisation VisitedVisited a theHistorical Whanganui Site Regional Museum ActivelyUsed the involved Libraries in a community organisation Visited the Whanganui Regional Museum Used the Libraries Whanganui District Council Community Views Survey - May 2018 | 18 Emergency Planning and Preparedness

Whanganui District Council Community Views Survey - May 2018 | 19 Household Emergency Response Plan

2018 RESULTS 2010 - 2018 TREND

More than two-thirds of Whanganui district residents 2018 67% 32% 1% surveyed (67%) had discussed an emergency response plan with their household. A further 32% had not discussed a 2017 64% 34% 2%

plan, while 1% were unsure if they had, or had not. 2016 60% 38% 2%

These results are fairly consistent with last year. 2015 60% 40%

Aramoho and Castlecliff residents were more likely to 2014 64% 36% have discussed an emergency response plan with their household, while Bastia Hill/ Durie Hill residents were more 2013 62% 37% 1% likely to have not. 2012 59% 41%

2011 61% 39% 1%

2010 54% 46%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No Don't know BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Yes 79% 79% 63% 50% 57% 72% 60% 62% 63% 62% No 21% 18% 37% 47% 37% 26% 40% 38% 37% 38% Don’t know 0% 3% 0% 3% 6% 1% 0% 0% 0% 0%

BY AGE AND GENDER

18 to 29 years 30 to 39 years 40 to 49 years 50 to 59 years 60 years or over Male Female Yes 61% 68% 79% 73% 59% 66% 68% No 35% 30% 21% 27% 40% 33% 32% Don’t know 3% 2% 0% 0% 0% 1% 1%

Whanganui District Council Community Views Survey - May 2018 | 20 Emergency Survival Kit

2018 RESULTS 2010 - 2018 TREND

Sixty per cent of Whanganui district residents surveyed 2018 60% 39% 1% stated they had an emergency survival kit, with 39% of households not having one and 1% unsure if they had 2017 50% 49% 1% an emergency survival kit or not. 2016 50% 49% 1% Aramoho residents were significantly more likely than other residents to have stated they had an emergency 2015 48% 52% 1% survival kit. 2014 56% 43% 1%

2013 52% 47% 1%

2012 55% 45%

2011 50% 49% 1%

2010 40% 58% 2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% BY SUBURB Yes No Don't know

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Yes 82% 58% 47% 60% 39% 74% 59% 59% 49% 68% No 18% 42% 53% 40% 61% 19% 39% 40% 51% 32% Don’t know 0% 0% 0% 0% 0% 6% 3% 1% 0% 0%

BY AGE AND GENDER

18 to 29 years 30 to 39 years 40 to 49 years 50 to 59 years 60 years or over Male Female Yes 62% 36% 57% 65% 68% 62% 58% No 38% 59% 42% 35% 31% 37% 41% Don’t know 0% 6% 1% 0% 0% 2% 1%

Whanganui District Council Community Views Survey - May 2018 | 21 Emergency Survival Kit

2010 - 2018 TREND For those households which did have an emergency survival kit, 89% of residents surveyed had a first aid kit and instruction book, as well as 87% having dried or tinned food to feed the household for at least three days. These Whanganui district residents checked their emergency survival kits less frequently than they did last year, with 25% checking it in the past month, and 12% three months ago. 100%

92% 93% 93% 100% 90% 90% 90% 100% 89% 88% 89% 92% 93% 93% 87% 90% 90% 89% 90% 89% 92% 93% 93%80% 79% 88% 90% 90% 77% 90% 87% 89% 76% 88% 75% 89% 76% 76% 80% 87% 70% 79% 71% 71% 70% 77%68% 76% 76% 76% 80% 79% 75% 77%70% 76% 76% 71% 76%71% 70% 60%68% 75% 70% 71% 71% 70% 68% 60% 50% 60% 50% 40% 39% 50% 36% 40% 34% 35% 35% 39% 32% 30% 36%31% 35% 35% 40% 34% 39% 31% 32% 25% 30% 36% 20% 34% 35% 35% 22% 31% 32% 25% 30% 20% 22% 25% 10% 22% 20% 10% 0% 10% 0% 2010 2011 2012 2013 2014 2015 2016 2017 2018 2010 2011 2012 2013 2014 2015 2016 2017 2018 Important Personal Documents 0% Important Personal Documents 2010 2011 2012 2013 2014 2015 A Battery2016 Powered2017 Radio that Works2018 A Battery Powered Radio that Works Important Personal Documents Dried or Tinned Food to Feed the Household for at Least Three Days A Battery Powered Radio thatDried Works or Tinned FoodA toFirst Feed Aid theKit andHousehold Instruction for at Book Least Three Days Dried or Tinned Food to Feed the Household for at Least Three Days Whanganui District Council Community Views Survey - May 2018 | 22 A First Aid Kit and Instruction Book Preparedness for an Emergency Duration of Coping

2018 RESULTS 2018 RESULTS When compared with last year’s results, the proportion of Whanganui There is a significant increase of those residents (35% cf. 2017, 29%) who district residents who felt prepared/ very prepared has significantly felt they could survive for at least three days without outside assistance, increased (50% cf. 2017, 38%). this appears to be driven by a decrease of those residents who were unsure.

2010 - 2018 TREND 2010 - 2018 TREND

2018 50% 25% 25% 2018 20% 29% 35% 13% 2%

2017 38% 36% 25% 1% 2017 23% 29% 29% 13% 5%

2016 35% 41% 23% 1% 2016 27% 29% 24% 16% 4%

2015 36% 40% 23% 1% 2015 32% 28% 29% 10% 2%

2014 37% 39% 22% 3% 2014 29% 33% 27% 9% 2%

2013 35% 40% 24% 1% 2013 27% 26% 26% 17% 4%

2012 38% 35% 26% 1% 2012 26% 30% 29% 10% 5%

2011 39% 35% 25% 2011 27% 27% 28% 12% 5%

2010 38% 27% 33% 1% 2010 30% 18% 29% 17% 6%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Prepared/ very prepared Somewhat prepared Unprepared / very unprepared Don't know More than 1 week For at least 1 week For at least 3 days Less than 3 days Don't know

Whanganui District Council Community Views Survey - May 2018 | 23 Perceptions of the Whanganui Community

Whanganui District Council Community Views Survey - May 2018 | 24 Quality of Life

2018 RESULTS 2010 - 2018 TREND AREA DIFFERENCES

Whanganui district residents 2018 24% 66% 7% 2% Residents in Springvale (5%) were asked to think of their were more likely to have not general quality of life, and 2017 22% 67% 4% 5% lived in the district last year, consider this with regards while Aramoho residents were 2016 21% 68% 9% 3% to last year. Two-thirds of less likely (6%) to think their residents (66%) felt their 2015 30% 61% 8% 1% general quality of life was better quality of life was the same as than last year. last year, with 24% believing 2014 16% 71% 8% 4% it was better (22%) or much 2013 better (2%). Seven per cent of 18% 61% 18% 3% residents felt it was worse (5%) 2012 21% 69% 6% 3% or much worse (1%), and 2% were unsure. 2011 24% 67% 6% 4%

One per cent of residents 2010 31% 57% 7% 5% surveyed did not live in the Whanganui district last year. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Better / Much better The same Worse / Much worse Don't know

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Better / Much better 6% 34% 35% 36% 16% 17% 25% 23% 28% 34% The same 84% 59% 64% 54% 68% 69% 73% 65% 58% 63% Worse / Much worse 2% 5% 10% 5% 16% 7% 3% 7% 11% 0% Don’t know 6% 1% 2% 2% 0% 1% 0% 5% 3% 3% Did not live here last year 2% 1% 0% 3% 0% 5% 0% 0% 0% 0%

Whanganui District Council Community Views Survey - May 2018 | 25 Quality of Life

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Better / Much better 29% 24% 20% 30% 21% 26% 22% The same 55% 68% 67% 59% 73% 63% 68% Worse / Much worse 11% 4% 8% 7% 5% 7% 6% Don’t know 3% 4% 3% 2% 2% 2% 3% Did not live here last year 3% 0% 2% 3% 0% 1% 1%

Whanganui District Council Community Views Survey - May 2018 | 26 Whanganui District Overall

2018 RESULTS 2015 - 2018 TREND AREA DIFFERENCES

Residents were asked to consider Whanganui East residents (6%) were 2018 24% 66% 6% 2% what Whanganui district provided more likely than other residents to people compared to 2017. Two- to be unsure what Whanganui thirds of residents (66%) felt what district provided to people this year the district provided was the same 2017 23% 68% 5% 5% compared to 2017. as last year, while 24% felt it was better (22%) or much better (2%).

Six per cent felt it was worse (5%) 2016 21% 65% 11% 3% or much worse (1%), and 2% were unsure. One per cent of residents did not live here last year. 2015 24% 66% 7% 3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% BY SUBURB Better / Much better The same Worse / Much worse Don't know

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Better / Much better 6% 28% 30% 25% 20% 19% 33% 16% 37% 34% About the same 86% 63% 58% 61% 80% 68% 61% 69% 63% 66% Worse / Much worse 4% 5% 9% 10% 0% 7% 6% 8% 0% 0% Don’t know 2% 3% 3% 2% 0% 1% 0% 6% 0% 0% Did not live here last year 2% 1% 0% 3% 0% 5% 0% 0% 0% 0%

BY AGE AND GENDER

18 to 29 years 30 to 39 years 40 to 49 years 50 to 59 years 60 years or over Male Female Better / Much better 30% 27% 22% 22% 23% 27% 22% About the same 54% 68% 65% 63% 72% 64% 68% Worse / Much worse 11% 3% 9% 8% 3% 7% 5% Don’t know 3% 2% 3% 3% 1% 1% 3% Did not live here last year 3% 0% 2% 3% 0% 1% 1%

Whanganui District Council Community Views Survey - May 2018 | 27 Perceptions of Safety

2018 RESULTS BY RESIDENTS AREA DIFFERENCES

Of the Whanganui 2017 Castlecliff residents were less likely to district residents (All/ Most of the time) feel safe home during the day, while surveyed, 98% felt Feeling of Safety at HOME During the Day 98% 2% 98% Marybank et al residents were more safe at home, and likely to felt safe in the CBD during the 97% in the Central day. Aramoho residents were more 2% Business District Feeling of Safety in CBD During the Day 97% likely to feel safe in the CBD during 1% 94% during the day. During the evening. the evening 95% of residents felt safe at 4% Whanganui Central residents were Feeling of Safety at HOME During the Evening 95% 1% 95% home, while 67% felt more likely to state they felt their safe in the Central property was safe some of the time when they’re away from home. Business District. 6% Property Secure when AWAY from Home 84% 10% 85% 1% The majority of residents (84%) felt their property was Feeling of Safety in CBD During the Evening 67% 13% 8% 11% 61% safe when they’re away from home. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

All/most of the time Some of the time Seldom/never Don't know

BY SUBURB (NET ALL/MOST OF THE TIME)

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Feeling of safety at HOME during the day 98% 94% 96% 100% 87% 100% 98% 100% 100% 100% Feeling of safety in CBD during the day 96% 98% 98% 93% 84% 99% 98% 95% 97% 100% Feeling of safety at HOME during the evening 98% 93% 93% 100% 92% 93% 92% 97% 97% 100% Property secure when AWAY from home 81% 80% 78% 90% 94% 91% 77% 83% 91% 93% Feeling of safety in CBD during the evening 91% 78% 58% 48% 50% 84% 48% 49% 76% 72%

Whanganui District Council Community Views Survey - May 2018 | 28 Perceptions of Safety

BY AGE AND GENDER (NET ALL/MOST OF THE TIME)

18 to 29 30 to 39 40 to 49 50 to 59 60 years Male Female years years years years or over Feeling of safety at HOME during the day 93% 99% 97% 96% 100% 97% 98% Feeling of safety in CBD during the day 99% 100% 95% 95% 97% 97% 97% Feeling of safety at HOME during the evening 88% 91% 92% 98% 99% 95% 95% Property secure when AWAY from home 69% 71% 78% 89% 94% 80% 87% Feeling of safety in CBD during the evening 79% 70% 76% 65% 57% 70% 64%

Whanganui District Council Community Views Survey - May 2018 | 29 Perceptions of Safety

2010 - 2018 TREND (NET ALL/ MOST OF THE TIME)

Feelings of safety (net all/most of the time) in the CBD during the day (97%) and evening (67%) have both significantly increased from last year. Residents feeling their property is secure (net all/most of the time) when away from home (84%) has significantly decreased compared to last year.

100% 99% 97% 97% 98% 98% 98% 98% 100% 100% 96% 96% 96% 96% 96% 95% 97% 95% 94%95% 99% 99% 94%95% 94% 97% 97% 97%93% 97% 98% 98% 98% 98% 98% 98% 98%95% 98% 96% 96% 96% 96% 92% 96% 96% 96% 96% 96% 96% 95%93% 95% 97% 97% 90% 95% 95% 94%95% 94%95% 90% 94%95% 94%95% 94% 94% 93% 93% 89% 95% 95% 92% 92% 87% 87% 93% 93% 90% 90% 86% 90% 90% 85% 89% 89% 84% 86% 86% 87% 87% 87% 87% 80% 85% 85% 84% 84% 80% 80%

70% 67% 70% 70% 67% 67% 60% 61% 61% 58% 61% 61% 61% 61% 60% 60% 55% 58% 58% 50% 51% 50% 55% 55% 51% 51% 50% 50% 45% 50% 50%

40% 40% 45% 45% 2010 2011 2012 2013 2014 2015 2016 2017 2018 40% 40% 40% 40% Feeling of Safety at HOME During the Day Feeling of Safety in CBD During the Day 2010 2010 2011 2011 2012 2012 2013 2013 2014 2014 2015 2015 2016 2016 2017 2017 2018 2018 Feeling of Safety at HOME During the Evening Property Secure when...AWAY from Home Feeling Feelingof Safety of at Safety HOME at DuringHOME the During Day the Day Feeling Feelingof Safety of in Safety CBD Duringin CBD theDuring Day the Day Feeling of Safety in CBD During the Evening Feeling Feelingof Safety of at Safety HOME at During HOME the During Evening the EveningPropertyProperty Secure whenSecure AWAY when from AWAY Home from Home Feeling Feelingof Safety of in Safety CBD Duringin CBD theDuring Evening the Evening Whanganui District Council Community Views Survey - May 2018 | 30 Perceptions of Safety

REASONS FOR FEELING UNSAFE (2017 %) 2018 RESULTS

Ratings for safety remained relatively on par 52% 11% 40% 4% 36% 27% across the board. Feelings of safety in CBD Don’t know what Some experience People loitering during the evening have steadily increased will happen with an attack/ media since 2012, however, the primary reasons for report of an attack feeling unsafe this year include not knowing what will happen (52% cf. 2017, 11%), or 35% 28% 34% 11% 31% 22% some experience with an attack/ media Potential for Less people around/ Aggressive youth report of an attack (40% cf. 2017, 4%), both violence isolated significant increases from last year.

30% 14% Don’t go out at night

Whanganui District Council Community Views Survey - May 2018 | 31 CBD Contribution to Lifestyle and Image

2018 RESULTS 2010 - 2018 TREND AREA DIFFERENCES

Residents were asked how satisfied 2018 7% 64% 18% 7% 2%2% St John’s Hill/ Otamatea residents or dissatisfied they were with the (35%) were less likely than other contribution the Central Business 2017 14% 45% 21% 14% 3% 2% residents to be satisfied with the District (CBD) makes to the lifestyle 2016 18% 47% 17% 12% 5% 2% contribution the CBD makes to the and image of Whanganui. More than lifestyle and image of Whanganui. two-thirds of those surveyed (71%) 2015 14% 53% 20% 7% 1% 6%

were satisfied (64%) or very satisfied 2014 21% 53% 17% 7% 2% (7%) with the contribution the CBD makes. Following this, 18% were 2013 14% 57% 16% 6% 2% 5% neither satisfied nor dissatisfied, 2% 2012 10% 66% 17% 4% 2% 9% were dissatisfied (7%) or very dissatisfied (2%) and 2% were 2011 12% 61% 18% 6% 6% 2%

unsure. 2010 19% 54% 15% 9% 1%3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Neither / nor Dissatisfied Very dissatisfied Don't know

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Very satisfied 6% 0% 5% 6% 10% 4% 9% 6% 14% 32% Satisfied 74% 71% 52% 83% 35% 74% 51% 66% 59% 56% Neither satisfied nor dissatisfied 10% 15% 29% 5% 46% 16% 22% 19% 13% 0% Dissatisfied 8% 10% 7% 5% 5% 6% 11% 4% 11% 5% Very dissatisfied 2% 3% 3% 2% 0% 0% 6% 0% 0% 3% Don’t know 0% 1% 4% 0% 5% 0% 0% 5% 3% 4%

Whanganui District Council Community Views Survey - May 2018 | 32 CBD Contribution to Lifestyle and Image

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Very satisfied 4% 4% 6% 7% 9% 6% 7% Satisfied 51% 47% 59% 71% 73% 62% 65% Neither satisfied nor dissatisfied 28% 24% 26% 14% 11% 16% 20% Dissatisfied 8% 19% 7% 5% 4% 10% 5% Very dissatisfied 5% 6% 1% 0% 1% 3% 1% Don’t know 5% 1% 1% 2% 2% 3% 2%

Whanganui District Council Community Views Survey - May 2018 | 33 Community Connectedness in Whanganui

Whanganui District Council Community Views Survey - May 2018 | 34 Community Wellbeing

2018 RESULTS 2011 - 2018 TREND AREA DIFFERENCES

When asked to describe their 2018 16% 43% 35% 3% 2%1% Residents in Blueskin-Maxwell current level of wellbeing, more were more likely to demonstrate than half of Whanganui district 2017 14% 41% 38% 3% 2% high levels of wellbeing, while residents surveyed (59%) rated Gonville residents were less likely to 2016 3% their wellbeing as high (43%) or 17% 50% 29% 1% demonstrate high levels of wellbeing, very high (16%). Following this, 2015 15% 49% 32% 2%1% and more likely to demonstrate 35% of residents surveyed rated moderate levels of wellbeing while 1% their wellbeing as moderate, 2014 19% 42% 35% 2% 1% residents from Whanganui East were while 5% rated their wellbeing more likely to demonstrate low levels as low (3%) or very low (2%). 2013 20% 46% 31% 2%1% of wellbeing. One per cent of residents were unsure how to answer this 2012 23% 46% 29% 1% 1% question. 2011 23% 46% 29% 1%1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very high High Moderate Low Very low Don't know

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Very high 9% 18% 13% 15% 10% 18% 14% 22% 17% 21% High 52% 41% 37% 48% 45% 46% 37% 36% 49% 52% Moderate 35% 37% 42% 34% 32% 32% 40% 34% 25% 27% Low 2% 0% 4% 3% 5% 4% 9% 1% 10% 0% Very low 0% 4% 3% 0% 0% 0% 0% 7% 0% 0% Don’t know 2% 0% 2% 0% 8% 0% 0% 0% 0% 0%

Whanganui District Council Community Views Survey - May 2018 | 35 Community Wellbeing

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Very high 23% 14% 10% 15% 17% 14% 17% High 46% 35% 49% 46% 40% 46% 40% Moderate 20% 38% 35% 35% 40% 32% 38% Low 3% 11% 1% 2% 2% 3% 3% Very low 8% 0% 4% 1% 1% 3% 1% Don’t know 0% 3% 1% 1% 0% 1% 0%

Whanganui District Council Community Views Survey - May 2018 | 36 Sense of Belonging

2018 RESULTS 2011 - 2018 TREND AREA DIFFERENCES

When asked to consider their 2018 17% 39% 34% 7% 2%1% Residents in Aramoho and Castlecliff sense of belonging, or feeling were more likely to rate their sense part of a community, more 2017 14% 37% 40% 6% 1% of belonging as very strong, and than half of Whanganui district Blueskin-Maxwell residents were residents surveyed (56%) rated 2016 14% 41% 36% 6% 2%1% more likely to have rated it strong, their sense of belonging as while Gonville residents were more 2015 17% 40% 37% 4% 3% strong (39%) or very strong likely to be unsure how to rate their

(17%). A further 34% of those 2014 20% 40% 34% 5%1% sense of belonging. surveyed rated their sense of 2% belonging as moderate, while 2013 17% 46% 31% 4% 1% 9% rated it weak (7%) or very weak (2%), 1% were unsure 2012 28% 43% 26% 3%

how to answer. 1% 2011 30% 45% 18% 5% 1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very strong Strong Moderate Weak Very weak Don't know

BY SUBURB

Bastia Hill St Johns Hill / Wng Wng Blueskin- Marybank Aramoho Castlecliff Gonville Springvale / Durie Hill Otamatea Central East Maxwell et al Very strong 22% 22% 10% 10% 21% 17% 18% 20% 15% 17% Strong 39% 38% 36% 41% 35% 51% 36% 33% 50% 36% Moderate 34% 25% 38% 38% 45% 26% 42% 40% 22% 46% Weak 3% 10% 11% 8% 0% 5% 4% 5% 11% 0% Very weak 0% 5% 1% 2% 0% 1% 0% 2% 0% 0% Don’t know 2% 0% 4% 0% 0% 0% 0% 0% 3% 0%

Whanganui District Council Community Views Survey - May 2018 | 37 Sense of Belonging

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years Male Female years years years years or over Very strong 5% 0% 6% 1% 0% 2% 1% Strong 6% 12% 4% 10% 4% 7% 7% Moderate 40% 40% 31% 31% 33% 31% 38% Weak 29% 33% 44% 45% 41% 43% 36% Very weak 21% 10% 13% 14% 21% 16% 18% Don’t know 0% 6% 1% 0% 0% 2% 0%

Whanganui District Council Community Views Survey - May 2018 | 38 Pride in my Neighbourhood

2018 RESULTS 2016 - 2018 TREND AREA DIFFERENCES

More than two-thirds of Residents living in Marybank et Whanganui district residents 2018 22% 49% 19% 7% 2%1% al, Aramoho and Springvale were surveyed (71%) agreed (49%) significantly more likely to strongly or strongly agreed (22%) agree they have pride in the way they felt a sense of pride with their neighbourhood looks and how their neighbourhood feels. Residents in Gonville were looks and feels. A further 19% 2017 27% 40% 20% 9% 2%2% significantly less likely to strongly neither agreed nor disagreed, agree and significantly more likely to while 9% disagreed (7%) or neither agree nor disagree. strongly disagreed (2%). One per cent of residents were 2016 31% 38% 16% 10% 3%3% unsure how to answer.

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Strongly agree Agree Neutral Disagree Strongly disagree Don't know

BY SUBURB

Bastia Hill St Johns Hill Wng Wng Blueskin- Marybank Aramoho Castlecliff Gonville Springvale / Durie Hill / Otamatea Central East Maxwell et al Strongly agree 42% 27% 7% 6% 21% 38% 14% 11% 4% 55% Agree 47% 45% 41% 70% 48% 41% 63% 54% 67% 32% Neutral 8% 14% 33% 21% 26% 14% 14% 24% 22% 9% Disagree 0% 11% 13% 2% 5% 6% 6% 7% 6% 0% Strongly disagree 2% 4% 6% 0% 0% 0% 2% 0% 0% 4% Don’t know 2% 0% 1% 0% 0% 0% 0% 3% 0% 0%

Whanganui District Council Community Views Survey - May 2018 | 39 Pride in my Neighbourhood

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years Male Female years years years years or over Strongly agree 18% 14% 18% 23% 27% 25% 18% Agree 42% 43% 55% 48% 52% 42% 55% Neutral 26% 24% 18% 20% 15% 22% 17% Disagree 8% 17% 6% 5% 4% 7% 7% Strongly disagree 7% 1% 0% 4% 1% 3% 1% Don’t know 0% 0% 3% 0% 1% 1% 1%

Whanganui District Council Community Views Survey - May 2018 | 40 Travelling around Whanganui - Road Satisfaction

2018 RESULTS BY RESIDENTS AREA DIFFERENCES

In a new question for 2018, Residents in Castlecliff were more residents were asked how likely than other residents to be satisfied or dissatisfied very dissatisfied with the roads in they were with the roads Whanganui district, while Marybank et in Whanganui district. Half 2018 4% 46% 33% 13% 4% 1% al residents were more likely to be very of those surveyed (50%) satisfied with the roads. were satisfied (46%) or very satisfied (4%) with the roads in Whanganui district. A further 33% were neither satisfied nor dissatisfied, 17% were dissatisfied (13%) or very dissatisfied (4%) and 1% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% were unsure. Very satisfied Satisfied Neither nor Dissatisfied Very dissatisfied Don't know

BY SUBURB

Bastia Hill St Johns Hill Wng Wng Blueskin- Marybank Aramoho Castlecliff Gonville Springvale / Durie Hill / Otamatea Central East Maxwell et al Very satisfied 2% 7% 1% 0% 6% 2% 11% 0% 5% 13% Satisfied 37% 36% 50% 32% 37% 61% 65% 47% 46% 35% Neither satisfied nor dissatisfied 42% 38% 29% 40% 39% 32% 14% 24% 32% 40% Dissatisfied 17% 9% 9% 24% 19% 5% 10% 29% 16% 12% Very dissatisfied 2% 10% 8% 0% 0% 0% 0% 0% 0% 0% Don’t know 0% 0% 3% 4% 0% 0% 0% 0% 0% 0%

Whanganui District Council Community Views Survey - May 2018 | 41 Travelling around Whanganui - Road Satisfaction

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years Male Female years years years years or over Very satisfied 3% 7% 4% 1% 4% 4% 4% Satisfied 57% 48% 43% 45% 38% 46% 45% Neither satisfied nor dissatisfied 22% 28% 30% 37% 42% 33% 33% Dissatisfied 5% 8% 23% 12% 16% 10% 15% Very dissatisfied 13% 6% 0% 4% 0% 8% 1% Don’t know 0% 3% 0% 1% 0% 0% 2%

Whanganui District Council Community Views Survey - May 2018 | 42 Travelling around Whanganui - Getting Around

2018 RESULTS BY RESIDENTS AREA DIFFERENCES

In a new question for 2018, Residents living in Aramoho were residents were asked how more likely than other residents to satisfied or dissatisfied they be neither satisfied nor dissatisfied were with how easy it is to get with how easy it is to get around around Whanganui district. 2018 12% 59% 21% 4% 3% 1% Whanganui district. Seventy-one per cent of residents were satisfied (59%) or very satisfied (12%) with how easy it is to get around Whanganui district. Following this, 21% were neither satisfied nor dissatisfied, 7% were dissatisfied (4%) or 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

very dissatisfied (3%) and 1% Very satisfied Satisfied Neither nor Dissatisfied Very dissatisfied Don't know were unsure.

BY SUBURB

Bastia Hill St Johns Hill Wng Wng Blueskin- Marybank Aramoho Castlecliff Gonville Springvale / Durie Hill / Otamatea Central East Maxwell et al Very satisfied 4% 12% 9% 13% 16% 14% 20% 12% 16% 34% Satisfied 38% 50% 61% 74% 50% 72% 69% 68% 63% 55% Neither satisfied nor dissatisfied 47% 22% 19% 13% 26% 14% 3% 16% 22% 11% Dissatisfied 5% 11% 3% 0% 8% 0% 5% 4% 0% 0% Very dissatisfied 5% 5% 5% 0% 0% 0% 3% 0% 0% 0% Don’t know 2% 0% 2% 0% 0% 0% 0% 0% 0% 0%

Whanganui District Council Community Views Survey - May 2018 | 43 Travelling Around Whanganui - Getting Around

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years Male Female years years years years or over Very satisfied 20% 8% 12% 10% 12% 10% 13% Satisfied 56% 56% 59% 59% 61% 57% 60% Neither satisfied nor dissatisfied 16% 21% 19% 24% 24% 24% 19% Dissatisfied 3% 6% 4% 4% 4% 3% 6% Very dissatisfied 4% 6% 6% 1% 0% 6% 0% Don’t know 0% 3% 0% 1% 0% 0% 1%

Whanganui District Council Community Views Survey - May 2018 | 44 Council Services and Facilities

Whanganui District Council Community Views Survey - May 2018 | 45 Whanganui Airport

2018 RESULTS 2010 - 2018 TREND AREA DIFFERENCES

Close to two-thirds of Whanganui 2018 61% 38% The highest proportion of Whanganui district residents surveyed (61%) Airport users were from the Castlecliff 2017 61% 39% have used Whanganui Airport and Marybank et al areas. during the past 12 months. This is 2016 63% 37% on par with last year’s results. Aramoho residents (70%) were more 2015 60% 40% likely to be very satisfied with the Eighty-four per cent of Whanganui Whanganui Airport terminal facilities 2014 Airport users were satisfied (47%) 59% 41% and services, while Whanganui Central or very satisfied (37%) the terminal 2013 62% 38% residents (11%) were more likely to be facilities and services met their very dissatisfied with the Whanganui expectations. This remains similar 2012 64% 36% Airport terminal facilities and services.

to results from previous years. 2011 62% 38%

2010 64% 36%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes No

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Yes 62% 76% 51% 66% 61% 69% 57% 46% 62% 75% No 38% 24% 49% 34% 39% 31% 41% 52% 38% 21%

BY AGE AND GENDER

18 to 29 years 30 to 39 years 40 to 49 years 50 to 59 years 60 years or over Male Female

Yes 50% 63% 72% 70% 55% 68% 55% No 50% 37% 28% 30% 44% 31% 44%

Whanganui District Council Community Views Survey - May 2018 | 46 Services Provided by Council

2018 RESULTS BY RESIDENTS AREA DIFFERENCES 2017 Cleanliness of the Central (Very Satisfied/ Satisfied) Residents in Castlecliff Business District (CBD) was the 1% were more likely to be very Cleanliness of CBD 36% 49% 11% 2% 79% highest-rated service provided 1% dissatisfied with animal by Council, with the majority control, while Gonville of residents (85%) stating they residents were less likely to be Control Of Litter 28% 41% 19% 7% 3%3% 65% were satisfied (49%) or very satisfied with the availability satisfied (36%). Sixty-nine per of on-street parking.

cent of residents were satisfied On-street Parking 27% 37% 22% 8% 3% 3% 61% (41%) or very satisfied (28%) with the control of litter. Sixty- four per cent of residents were Public Art 32% 30% 20% 4% 2% 11% 54% satisfied (37%) or very satisfied (27%) with the availability of on-street parking, while 62% of Animal Control 27% 31% 22% 8% 5% 7% 47% residents were satisfied (30%) or very satisfied (32%) with 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% public art. Fifty-eight per cent Very satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't know of residents surveyed were satisfied (31%) or very satisfied (27%) with animal control.

BY SUBURB (TOTAL VERY SATISFIED AND SATISFIED)

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Cleanliness of CBD 90% 90% 74% 93% 69% 90% 95% 79% 82% 93% Control of Litter 94% 71% 58% 65% 57% 81% 73% 51% 66% 71% On-street Parking 81% 78% 49% 64% 54% 78% 60% 55% 50% 63% Public Art 84% 63% 56% 64% 36% 77% 68% 53% 33% 70% Animal Control 86% 65% 45% 63% 36% 84% 40% 42% 53% 49%

Whanganui District Council Community Views Survey - May 2018 | 47 Services Provided by Council

BY AGE AND GENDER (TOTAL VERY SATISFIED AND SATISFIED)

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Cleanliness of CBD 81% 75% 84% 88% 89% 82% 87% Control of Litter 65% 60% 64% 75% 72% 68% 69% On-street Parking 60% 52% 71% 64% 68% 64% 64% Public Art 66% 45% 59% 61% 70% 59% 65% Animal Control 63% 47% 58% 57% 63% 61% 56%

Whanganui District Council Community Views Survey - May 2018 | 48 Services Provided by Council

2010 - 2018 TREND

With regards to services provided by Council, ratings of the cleanliness of the CBD (85%), public art (62%) and animal control (58%) have significantly increased compared with last year’s results.

100% 100%

90% 89% 90% 88% 85% 88% 89% 85% 85% 85% 80% 81% 81% 79% 80% 81% 81% 79% 73% 72% 70% 70% 73% 72% 69% 70% 70% 66% 65% 65% 65% 69% 66% 63%64% 63% 64% 64% 65% 62% 65% 65% 62% 60% 60% 63%64% 63% 61%64% 61% 64% 59% 62% 62% 60% 58% 58% 60% 61% 61% 58% 58%56% 58% 56%59% 56% 58% 56% 56% 56% 54% 52% 54% 50% 52% 50% 47% 47% 40% 40% 2010 2011 2012 2013 2014 2015 2016 2017 2018 2010 2011 2012 2013 2014 2015 2016 2017 2018 Cleanliness of CBD Control of Litter On-street Parking Public Art Animal Control Cleanliness of CBD Control of Litter On-street Parking Public Art Animal Control

Whanganui District Council Community Views Survey - May 2018 | 49 Facilities Provided by Council

2018 RESULTS BY RESIDENTS AREA DIFFERENCES 2017 Parks and reserves, the (Very Satisfied/ Satisfied) Residents from Aramoho maintenance and presentation 1% were more likely than other Parks and Reserves 41% 43% 10%2% 4% 82% of open spaces and libraries residents to be satisfied with were the highest-rated facilities 1% most facilities. Open Spaces 33% 44% 15% 6% 71% in terms of satisfaction among 1% Whanganui district residents. Libraries 40% 35% 12% 1% 12% 70% Parks and reserves received the highest satisfaction ratings, with Cooks Gardens 37% 35% 14% 1%1%12% 75% 84% of residents satisfied (43%) or very satisfied (41%). Open R.W.O.H 35% 32% 14% 2%1% 16% 65% spaces also rated highly, with 77% of residents satisfied (44%) Whanganui Regional Museum 33% 32% 13% 3% 18% 62% or very satisfied (33%) with the maintenance and presentation War Memorial Centre 18% 3%1% 66% of these, while 75% of residents 26% 36% 16% were satisfied (35%) or very 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% satisfied (40%) with the libraries. Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Don't know

BY SUBURB (TOTAL VERY SATISFIED AND SATISFIED)

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill / Springvale Wng Wng Blueskin- Marybank / Durie Hill Otamatea Central East Maxwell et al Parks and Reserves 87% 87% 74% 83% 64% 94% 98% 75% 79% 88% Open Spaces 92% 79% 69% 65% 68% 93% 81% 64% 73% 90% Libraries 85% 77% 71% 81% 72% 85% 74% 66% 61% 75% Cooks Gardens 83% 71% 68% 74% 46% 82% 71% 70% 62% 66% R.W.O.H 73% 64% 57% 71% 60% 79% 71% 68% 58% 80% Whanganui Regional Museum 84% 71% 54% 64% 45% 76% 56% 64% 47% 73% War Memorial Centre 54% 61% 63% 67% 50% 59% 71% 67% 58% 59%

Whanganui District Council Community Views Survey - May 2018 | 50 Facilities Provided by Council

2018 RESULTS BY RESIDENTS AREA DIFFERENCES 2017 The availability of playground (Very Satisfied/ Satisfied) St John’s Hill/ Otamatea equipment had the lowest residents were more likely to be Swimming Pools 27% 33% 14% 4% 2% 20% 57% satisfaction rating amongst dissatisfied with the availability Whanganui district residents of playground equipment, while with just over half of those Public Toilets 24% 33% 20% 9% 2% 12% 47% residents in Gonville were more surveyed (54%) satisfied likely to be dissatisfied with the (33%) or very satisfied (21%) Durie Hill Elevator. Sports Grounds 21% 35% 16% 1%2% 25% 72% with this. The Sarjeant on the Quay and public toilets (both Residents living in Castlecliff 57%) as well as the Durie Hill Durie Hill Elevator 25% 31% 15% 3% 24% 53% were more likely to be very Elevator and sports grounds dissatisfied with Sarjeant on the (both 56%) also had low Quay. Sarjeant on the Quay 28% 29% 17% 2% 2% 22% 48% satisfaction ratings.

Playground Equipment 21% 33% 16% 3%1% 25% 69%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Don't know

BY SUBURB (TOTAL VERY SATISFIED AND SATISFIED)

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Swimming Pools 79% 60% 49% 43% 37% 84% 54% 57% 58% 68% Public Toilets 82% 63% 48% 56% 26% 77% 42% 52% 43% 53% Sports Grounds 40% 47% 51% 70% 40% 59% 69% 62% 74% 77% Durie Hill Elevator 59% 60% 53% 69% 30% 59% 52% 56% 51% 61% Sarjeant on the Quay 65% 59% 50% 54% 41% 63% 61% 59% 50% 48% Playground Equipment 44% 47% 57% 62% 16% 48% 66% 71% 47% 76%

Whanganui District Council Community Views Survey - May 2018 | 51 Facilities Provided by Council

BY AGE AND GENDER (TOTAL VERY SATISFIED AND SATISFIED)

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Parks and Reserves 86% 76% 84% 82% 86% 78% 88% Open Spaces 74% 76% 79% 76% 79% 72% 81% Libraries 73% 57% 87% 80% 76% 69% 80% Cooks Gardens 72% 66% 78% 70% 73% 70% 73% R.W.O.H 61% 47% 62% 71% 79% 66% 69% Whanganui Regional Museum 69% 49% 66% 70% 67% 66% 64% War Memorial Centre 66% 46% 74% 54% 68% 59% 65% Swimming Pools 70% 58% 63% 63% 54% 61% 60% Public Toilets 47% 41% 63% 67% 61% 55% 60% Sports Grounds 64% 55% 71% 48% 54% 54% 58% Durie Hill Elevator 59% 49% 58% 52% 61% 54% 59% Sarjeant on the Quay 51% 46% 61% 51% 65% 55% 57% Playground Equipment 68% 60% 63% 48% 48% 50% 59%

Whanganui District Council Community Views Survey - May 2018 | 52 Facilities Provided by Council

2010 - 2018 TREND

With regards to facilities provided by Council, ratings for the presentation of open spaces (77%) as well as the libraries (75%) have significantly increased compared with last year.

95% 95%

88% 89% 88% 87% 87% 89% 85% 87% 87% 85% 84% 85% 82% 85% 83% 82% 84% 82% 83% 82% 79% 77% 79% 77% 78% 77%78% 78% 75% 75% 76% 77% 78% 77%78%76% 78%75%76% 75% 77%75% 75% 73% 75% 76% 74% 76%73% 75%76% 75% 75% 73%71% 72% 71% 72% 74%71% 73% 71% 72% 71% 72% 71%69% 72% 71% 70% 71%70% 72% 67% 69% 67% 68% 70% 68% 70% 67% 65% 67% 67% 68% 68%66% 65%66% 67%65% 65% 63% 63% 63% 63% 66% 65%66% 65% 63%62% 63% 63% 61% 63% 62% 62% 62% 61% 62% 62% 55% 55% 50% 50% 45% 45%

35% 35% 2010 2011 2012 2013 2014 2015 2016 2017 2018 2010 2011 2012 2013 2014 2015 2016 2017 2018 Parks and Reserves Libraries Presentation of Open Spaces Parks and Reserves Libraries Presentation of Open Spaces Cooks Gardens R.W.O.H Whanganui Regional Museum Cooks Gardens R.W.O.H Whanganui Regional Museum War Memorial Centre War Memorial Centre

Whanganui District Council Community Views Survey - May 2018 | 53 Facilities Provided by Council

2010 - 2018 TREND

Also with regards to facilities provided by Council, ratings for the district’s sports grounds (56%) and playground equipment (54%) have significantly decreased comapred with last year.

95%95%

85%85%

76% 76% 75%75% 75%75% 76% 76% 73% 73% 73% 73% 73% 72% 73% 72%72% 68% 69%69% 69%69% 68% 67%67% 65% 65% 64%64% 60%60% 62% 61%61% 62% 57%57% 59%59% 59%59% 57%57% 57% 57% 56%56% 56% 56%57%56% 56%56% 57% 56%56% 55%55% 55%55% 56% 54%54% 53%53% 56% 52%52% 54%54% 51% 50%50% 47%47% 48%48% 48%48% 47%48%47%48% 45%45% 46%46% 45% 45%45% 45%45% 45%45% 41%41% 38%38% 37%37% 35%35% 20102010 20112011 20122012 2013 20142014 20152015 20162016 20172017 20182018

SportsSports Grounds Grounds Playground EquipmentEquipment SwimmingSwimming Pools Pools DurieDurie Hill Hill ElevatorElevator Public Toilets TheThe Sarjeant Sarjeant On On The The Quay Quay

Whanganui District Council Community Views Survey - May 2018 | 54 Performance of Council

Whanganui District Council Community Views Survey - May 2018 | 55 Council Response to Community Needs and Issues

2018 RESULTS 2010 - 2018 TREND AREA DIFFERENCES

More than half of 2018 6% 50% 27% 8% 3% 7% Residents from Marybank et al were Whanganui district more likely to have felt Council had residents surveyed (56%) 2017 7% 40% 31% 7% 4% 11% responded to community needs and felt Council responded issues very well, while residents living 2016 to community needs and 11% 37% 29% 10% 6% 7% in Blueskin-Maxwell were more likely

issues well (50%) or very 2015 9% 46% 25% 11% 4% 5% to have felt they had responded very well (6%). Twenty-seven poorly. per cent of residents felt 2015 11% 46% 25% 12% 4% 2% Council response was neither well nor poor, 2013 7% 37% 27% 21% 5% 5% while 11% felt it was poor 2012 13% 46% 27% 10% 1%3% (8%) or very poor (3%) and 7% were unsure. 2011 12% 49% 25% 6% 1% 7%

2010 18% 39% 23% 9% 3% 7%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very well Well Neutral Poor Very poor Don't know

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Very well 0% 1% 9% 2% 5% 2% 6% 11% 7% 14% Well 61% 54% 35% 72% 47% 60% 49% 48% 26% 59% Neutral 25% 22% 38% 13% 38% 29% 25% 18% 36% 17% Poor 8% 11% 6% 7% 6% 6% 7% 9% 16% 3% Very poor 2% 5% 3% 3% 5% 0% 0% 3% 8% 0% Don’t know 4% 7% 8% 2% 0% 3% 13% 11% 6% 8%

Whanganui District Council Community Views Survey - May 2018 | 56 Council Response to Community Needs and Issues

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Very well 1% 5% 3% 3% 10% 5% 6% Well 50% 32% 51% 54% 55% 48% 52% Neutral 23% 43% 30% 25% 21% 28% 26% Poor 10% 9% 4% 8% 8% 9% 7% Very poor 3% 4% 3% 3% 2% 4% 2% Don’t know 13% 6% 8% 7% 4% 6% 7%

Whanganui District Council Community Views Survey - May 2018 | 57 Performance of Mayor and Councillors

2018 RESULTS 2010 - 2018 TREND AREA DIFFERENCES

More than half of Whanganui 2018 10% 49% 28% 5% 3% 6% Gonville and Whanganui East district residents surveyed residents were more likely to have (59%) felt the performance 2017 7% 39% 30% 10% 4% 10% felt the performance of the mayor of the mayor and councillors 2016 12% 38% 28% 12% 7% 3% and councillors was very good, while during the past 12 months residents living in Blueskin-Maxwell was good (49%) or very 2015 12% 44% 29% 9% 4% 3% were more likely to have felt the good (10%). Twenty-eight performance was very poor. per cent of residents felt the 2015 13% 46% 26% 12% 3% 1% performance was neither good 2013 7% 41% 30% 15% 3%3% nor poor, while 8% felt it was poor (5%) or very poor (3%) 2012 12% 43% 29% 13% 2% 2% and 6% were unsure. 2011 13% 44% 28% 5%1% 8%

2010 21% 39% 19% 12% 5% 5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very good Good Neutral Poor Very poor Don't know

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Very good 0% 7% 17% 11% 10% 5% 8% 16% 12% 12% Good 63% 49% 43% 61% 26% 58% 57% 40% 29% 55% Neutral 32% 24% 26% 18% 53% 27% 27% 25% 37% 30% Poor 3% 9% 6% 5% 6% 0% 0% 7% 7% 0% Very poor 0% 7% 3% 2% 5% 0% 0% 1% 8% 0% Don’t know 2% 4% 5% 2% 0% 9% 7% 10% 6% 3%

Whanganui District Council Community Views Survey - May 2018 | 58 Performance of Mayor and Councillors

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Very good 6% 9% 13% 11% 11% 9% 12% Good 49% 37% 51% 48% 55% 49% 50% Neutral 26% 40% 25% 27% 24% 29% 27% Poor 3% 5% 6% 4% 5% 6% 4% Very poor 3% 3% 2% 4% 2% 4% 1% Don’t know 12% 6% 3% 5% 4% 4% 7%

Whanganui District Council Community Views Survey - May 2018 | 59 Performance of Council Staff

2018 RESULTS 2015 - 2018 TREND AREA DIFFERENCES

Half of Whanganui district Blueskin-Maxwell residents were more residents surveyed (50%) 2018 23% 54% 13% 4% 4% likely to have felt the performance of had contact with a Council Council staff was good, while St John’s staff member in the past 12 Hill/ Otamatea residents were more months. 2017 29% 38% 13% 13% 5% 2% likely to have felt it was poor. Of those residents, 77% rated Residents living in Gonville were more the performance of Council’s likely to be unsure of how to answer or staff as good (54%) or very 2016 24% 38% 20% 11% 5% 3% had no contact with Council staff. good (23%). Thirteen per cent felt the performance was neither good nor poor, while 8% rated it as poor (4%) or 2015 24% 47% 12% 12% 3%2% very poor (4%). 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very good Good Neutral Poor Very poor Don't know

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Very good 4% 17% 29% 39% 16% 16% 19% 41% 15% 58% Good 85% 52% 39% 27% 79% 79% 52% 35% 85% 28% Neutral 11% 20% 17% 24% 5% 5% 13% 10% 0% 7% Poor 0% 2% 3% 11% 0% 0% 16% 6% 0% 7% Very poor 0% 9% 8% 0% 0% 0% 0% 7% 0% 0% Don’t know 0% 0% 2% 0% 0% 0% 0% 0% 0% 0% No contact with Council staff 0% 0% 2% 0% 0% 0% 0% 0% 0% 0%

Whanganui District Council Community Views Survey - May 2018 | 60 Performance of Council Staff

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Very good 34% 27% 14% 15% 29% 21% 26% Good 32% 56% 62% 65% 48% 54% 54% Neutral 15% 14% 18% 14% 10% 15% 11% Poor 4% 3% 0% 2% 7% 3% 6% Very poor 10% 0% 5% 4% 4% 7% 2% Don’t know 0% 0% 0% 0% 1% 1% 0% No contact with Council staff 4% 0% 0% 0% 0% 0% 1%

Whanganui District Council Community Views Survey - May 2018 | 61 Quantity of Information Supplied

2018 RESULTS 2010 - 2018 TREND AREA DIFFERENCES

Six per cent of Whanganui 2018 6% 43% 28% 12% 3% 8% St John’s Hill/ Otamatea residents district residents surveyed were more likely to have felt they felt they had more than 2017 6% 41% 24% 5% 17% 7% had some information supplied enough information from Council, while residents 2016 6% 36% 29% 17% 5% 6% supplied from Council, living in Gonville were more likely while 43% felt they had 2015 6% 45% 25% 13% 5% 5% to be unsure. enough information. More than a quarter of residents 2014 8% 45% 28% 13% 3%3% (28%) felt there was some 2013 information supplied from 10% 46% 22% 14% 5% 3% Council, while 12% felt there 2012 15% 48% 20% 9% 5% 3% was not enough information. Three per cent of residents 2011 13% 53% 18% 12% 2% 3% felt there was hardly any information and 8% were 2010 19% 50% 14% 11% 4%2% unsure how to answer. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% More than enough information Enough information Some information Not enough information Hardly any information Don't know

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al More than enough information 0% 5% 7% 7% 10% 1% 11% 7% 8% 11% Enough information 59% 44% 36% 44% 34% 56% 40% 34% 29% 45% Some information 23% 29% 32% 32% 51% 21% 14% 33% 23% 24% Not enough information 10% 9% 9% 10% 6% 12% 27% 11% 29% 16% Hardly any information 0% 6% 4% 5% 0% 1% 0% 6% 3% 0% Don’t know 8% 7% 11% 3% 0% 9% 8% 10% 9% 4%

Whanganui District Council Community Views Survey - May 2018 | 62 Quantity of Information Supplied

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over More than enough information 5% 6% 6% 4% 8% 4% 7% Enough information 30% 27% 40% 54% 49% 48% 38% Some information 31% 32% 32% 20% 28% 24% 31% Not enough information 15% 23% 9% 10% 10% 16% 10% Hardly any information 1% 0% 4% 4% 4% 3% 3% Don’t know 18% 12% 9% 7% 2% 3% 11%

Whanganui District Council Community Views Survey - May 2018 | 63 Access to Information

2018 RESULTS 2015 - 2018 TREND AREA DIFFERENCES

More than half of Whanganui Residents from Castlecliff were more district residents surveyed 2018 4% 52% 30% 4% 2% 8% likely to be very dissatisfied with the (56%) were satisfied (52%) ease of accessing council information. or very satisfied (4%) with Blueskin-Maxwell residents were the ease of accessing Council more likely to be very satisfied information. Following this, 2017 8% 41% 27% 10% 2% 11% with the ease of accessing Council 30% were neither satisfied information, while residents in the nor dissatisfied, while 6% Whanganui Central and Whanganui were dissatisfied (4%) or East areas were more likely to be 2016 9% 36% 31% 9% 3% 12% very dissatisfied (2%) with unsure. the ease of accessing Council information and 8% were unsure. 2015 10% 50% 12% 10% 2% 16%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Don't know

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Very satisfied 0% 5% 4% 6% 5% 4% 2% 3% 4% 14% Satisfied 71% 48% 51% 61% 34% 61% 43% 51% 26% 43% Neutral 27% 30% 33% 19% 51% 25% 31% 23% 43% 29% Dissatisfied 0% 2% 3% 9% 11% 3% 6% 6% 11% 7% Very dissatisfied 0% 7% 5% 0% 0% 0% 0% 0% 3% 0% Don’t know 2% 8% 5% 5% 0% 7% 18% 17% 12% 7%

Whanganui District Council Community Views Survey - May 2018 | 64 Access to Information

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Very satisfied 0% 8% 5% 3% 4% 6% 2% Satisfied 38% 33% 57% 61% 57% 50% 54% Neutral 35% 44% 26% 26% 25% 27% 32% Dissatisfied 5% 3% 0% 5% 6% 6% 3% Very dissatisfied 11% 0% 2% 2% 0% 3% 1% Don’t know 11% 13% 10% 4% 7% 8% 8%

Whanganui District Council Community Views Survey - May 2018 | 65 Ease of Website Navigation

2018 RESULTS 2015 - 2018 TREND AREA DIFFERENCES

Forty-two per cent of Whanganui Residents from the Aramoho and 2018 8% 49% 29% 11% 3% 1% district residents surveyed visited Marybank et al areas were more likely Council’s website in the past 12 to strongly agree Council’s website months. was easy to navigate. 2017 8% 45% 21% 16% 5% 4% Of those residents, more than half Residents from Aramoho were also (57%) agreed (49%) or strongly more likely to have access to the agreed (8%) the website was easy internet at home via a smartphone. 2016 10% 42% 20% 17% 8% 3% to navigate and find what they were looking for.

The majority of residents (90%) 2015 5% 47% 21% 19% 4% 4% surveyed have access to the internet at home; 69% via a 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% desktop computer or laptop, 54% via a smartphone and 27% via a Strongly agree Agree Neutral Disagree Strongly disagree Don't know tablet.

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Strongly agree 28% 4% 9% 5% 0% 5% 9% 0% 4% 25% Agree 57% 55% 42% 56% 62% 60% 24% 54% 37% 45% Neutral 15% 29% 28% 22% 18% 28% 47% 41% 28% 24% Disagree 0% 2% 17% 17% 19% 8% 9% 5% 31% 6% Strongly disagree 0% 9% 2% 0% 0% 0% 5% 0% 0% 0% Don’t know 0% 0% 2% 0% 0% 0% 6% 0% 0% 0%

Whanganui District Council Community Views Survey - May 2018 | 66 Ease of Website Navigation

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Strongly agree 10% 9% 8% 7% 6% 8% 7% Agree 54% 45% 37% 51% 56% 39% 57% Neutral 22% 26% 42% 26% 26% 34% 24% Disagree 4% 19% 10% 13% 6% 14% 8% Strongly disagree 10% 0% 2% 2% 3% 2% 3% Don’t know 0% 0% 0% 0% 3% 2% 0%

Whanganui District Council Community Views Survey - May 2018 | 67 Involvement in Decision Making

2018 RESULTS 2010 - 2018 TREND AREA DIFFERENCES

Less than half of Whanganui 2018 3% 43% 37% 8% 2% 8% Residents from Castlecliff were district residents (46%) significantly more likely to be were satisfied (43%) or very 2017 5% 32% 33% 11% 5% 14% very dissatisfied with their level of

satisfied (3%) with their 2016 5% 29% 31% 13% 7% 15% involvement in decision making in the level of involvement in past 12 months. decision making in the past 2015 5% 41% 20% 14% 3% 18% 12 months. Following this, Whanganui Central residents were 2014 5% 46% 22% 17% 5% 6% 37% were neither satisfied more likely to be unsure. nor dissatisfied, while 10% 2013 5% 40% 28% 14% 4% 9% were dissatisfied (8%) or very 2012 dissatisfied (2%) and 8% were 7% 45% 31% 11% 1% 4% unsure how to answer. 2011 5% 49% 24% 10% 1% 10%

2010 13% 42% 20% 15% 4% 6%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Don't know

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Very satisfied 0% 5% 3% 0% 0% 0% 7% 1% 4% 7% Satisfied 59% 49% 34% 43% 16% 56% 32% 35% 26% 63% Neutral 29% 25% 45% 33% 68% 42% 39% 41% 30% 20% Dissatisfied 6% 10% 7% 18% 10% 0% 4% 11% 21% 7% Very dissatisfied 0% 8% 1% 0% 0% 0% 0% 0% 3% 0% Don’t know 6% 3% 10% 7% 6% 1% 18% 11% 15% 3%

Whanganui District Council Community Views Survey - May 2018 | 68 Involvement in Decision Making

BY AGE AND GENDER

18 to 29 30 to 39 40 to 49 50 to 59 60 years or Male Female years years years years over Very satisfied 0% 7% 3% 0% 3% 5% 1% Satisfied 32% 26% 38% 49% 52% 47% 39% Neutral 42% 52% 44% 34% 27% 31% 42% Dissatisfied 3% 11% 9% 10% 8% 10% 6% Very dissatisfied 8% 0% 0% 1% 1% 2% 1% Don’t know 15% 5% 6% 6% 9% 5% 11%

Whanganui District Council Community Views Survey - May 2018 | 69 Rural Community Board

Whanganui District Council Community Views Survey - May 2018 | 70 Familiarity with the Performance of the Rural Community Board Rural Community Board

2010 - 2018 TREND 2010 - 2018 TREND

Familiarity with the Rural Community Board’s role and activities Twenty-one per cent of rural residents think the performance of the Rural increased when compared to last year’s results while levels of Community Board is good. There has been an increase in residents (42%) unfamiliarity among Whanganui rural residents remains similar. who had a neutral opinion, as well as residents who think the performance is very poor (5%).

2018 17% 24% 59% 2018 21% 42% 18% 5% 14%

2017 10% 31% 57% 1% 2017 12% 31% 36% 4% 18%

2016 24% 17% 47% 13% 2016 7% 27% 22% 10% 4% 30%

2015 29% 22% 48% 2015 11% 26% 24% 27% 11%

2014 28% 39% 33% 2014 11% 53% 23% 5% 2% 7%

2013 25% 9% 66% 2013 9% 23% 39% 9% 6% 14%

2012 12% 23% 62% 3% 2012 5% 42% 20% 4% 29%

2011 3% 44% 51% 2% 2011 10% 30% 19% 8% 2% 32%

2010 5% 46% 45% 4% 2010 8% 28% 26% 5% 3% 29%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very familiar / familiar Somewhat familiar Very unfamiliar / unfamiliar Don't know Very good Good Neutral Poor Very poor Don't know

Whanganui District Council Community Views Survey - May 2018 | 71 Awareness of the Rural Awareness of Hotwire Community Board Newslettter

2010 - 2018 TREND 2010 - 2018 TREND

More than half of Whanganui rural residents (59%) have an awareness Twenty-one per cent of rural residents surveyed have an awareness of of the Rural Community Board. This is a 4% decrease from last year’s Hotwire Newsletter, a significant decrease from previous years and the results. lowest it has been since 2010.

2018 59% 41% 2018 21% 79%

2017 63% 37% 2017 40% 60%

2016 58% 42% 2016 44% 56%

2015 34% 66% 2015 46% 54%

2014 78% 22% 2014 56% 44%

2013 61% 39% 2013 36% 64%

2012 58% 42% 2012 27% 73%

2011 54% 46% 2011 33% 67%

2010 70% 30% 2010 21% 79%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Aware Unaware Aware Unaware

Whanganui District Council Community Views Survey - May 2018 | 72 Leading Edge

Whanganui District Council Community Views Survey - May 2018 | 73 Awareness of Leading Edge Vision

2018 RESULTS BY RESIDENTS

Seventy-nine per cent of Whanganui district residents were unaware of Council’s vision Leading Edge. For those residents who had, more than two-thirds (69%) heard about Leading Edge in a newspaper. 2018 21% 79%

WHERE PEOPLE HEARD ABOUT LEADING EDGE (2017 %)

2017 23% 77% 69% 47% 35% 20% 25% 15% Newspapers Word of mouth Council website

8% 10% 9% 12% 3% 14% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Working with Council Somewhere else Don’t know Aware Unaware

BY SUBURB

Aramoho Castlecliff Gonville Bastia Hill St Johns Hill Springvale Wng Wng Blueskin- Marybank / Durie Hill / Otamatea Central East Maxwell et al Yes 22% 20% 23% 21% 15% 24% 21% 17% 21% 29% No 78% 80% 77% 79% 85% 76% 79% 83% 79% 71%

BY AGE AND GENDER

18 to 29 years 30 to 39 years 40 to 49 years 50 to 59 years 60 years or over Male Female Yes 9% 29% 17% 25% 22% 23% 20% No 91% 71% 83% 75% 78% 77% 80%

Whanganui District Council Community Views Survey - May 2018 | 74 Age Group Profiles

Whanganui District Council Community Views Survey - May 2018 | 75 Age Group Profiles - Reading the Results

Outlined over the next five pages are and older. It also shows the demographics of • Participation in Recreational and Cultural Activities differences noted between age groups each age group in terms of gender, ethnicity, • Emergency Planning and Preparedness amongst residents. location, income and if they are a ratepayer. • Perceptions of the Whanganui Community • Community Connectedness in Whanganui It shows the weighted sample make up of each Each age group also has a scorecard, • Council Services and Facilities age group – 18-29 year-olds; 30-39 year-olds; determining the rating out of 100% these • Performance of Council 40-49 year-olds; 50-59 year-olds and 60 years residents give in six key areas:

The rating for Participation The rating for Performance of Council in Recreational and Cultural was measured from the question: In the Activities was measured from past 12 months, do you think that Council the questions: Can you please tell has responded to community needs and me if you, or anyone else in your issues…Answer: Total, well and very well. household have undertaken any of the following cultural activities in the past 12 months in the The rating for Whanganui district?; Can you please Council Services and was measured from the tell me if you, or anyone else in your Facilities questions: Council provides or supports household have undertaken any of a number of services for the benefit the following recreational activities of the community. Using a 1 to 5 scale in the past 12 months in the where 1 is very dissatisfied and 5 is very Whanganui district? Answer: Total. satisfied, can you please tell me, overall, how satisfied or dissatisfied you are with the following Council services?; The rating for The next set of questions asks you about Emergency your views on the Whanganui District Planning and The rating for Perceptions of the The rating for Community Council and how it is servicing the Preparedness was Whanganui Community was Connectedness in Whanganui community. Firstly, Council provides a measured from the measured from the question: was measured from the question: number of facilities for the benefit of the question: Have you When you think about the A strong sense of belonging means community. Using a 1 to 5 scale where 1 ever discussed Whanganui district, and what it feeling that you are part of a is very dissatisfied and 5 is very satisfied, an emergency provides to people, do you think community. With this in mind, how can you please tell me, overall, how response plan with that the district is better, the would you rate your current sense satisfied or dissatisfied you are with the your household? same, or worse from last year? of belonging? Answer: Total, strong following Council facilities? Answers: Answer: Yes. Answer: About the same. and very strong. Total, satisfied and very satisfied.

Whanganui District Council Community Views Survey - May 2018 | 76 18-29 Age Group DEMOGRAPHICS

Whanganui district residents aged 18-29 make up 13% of the residents Ethnicity Income sample, with 31% living in the district for 11-20 years and 42% for more NZ European 67% Less than than 20 years. This group of residents were more likely to have not $30,000 40% participated in any cultural activities (31%), however they were more likely than other age groups to have used the Whanganui riverbank walkway for the Saturday market (65%). Sixty-one per cent had discussed an emergency response plan, 62% have an emergency survival kit, but 27% stated they could only go without outside assistance for less than Location Ratepayer three days. Fifty per cent have used Whanganui Airport in the past 12 Gonville 26% 60% months, 68% of those were satisfied with the terminal facilities. All of Castlecliff 17% these residents have access to the internet at home; 86% of them is from Springvale 14% their smartphone. Thirty-eight per cent were satisfied with the ease of Whanganui East 14% accessing Council information, while 63% have not visited Council’s website in the past year. Forty-two per cent were neither satisfied nor dissatisfied with their level of involvement in decision-making in the Gender past 12 months. The majority (91%) had not heard of Whanganui’s Male 47% vision Leading Edge, 57% had not heard of the Rural Community Board, none were familiar with the board’s role and none had seen the board’s Female 53% newsletter Hotwire.

SCORE CARD (2017 %)

91% 34% 64% 25% 52% 31% 83% 61% 55% 50% 62% 51%

Participation in Emergency Perceptions of Community Council Services Performance Recreational and Planning and the Whanganui Connectedness in and Facilities of Council Cultural Activities Preparedness Community Whanganui

Whanganui District Council Community Views Survey - May 2018 | 77 30-39 Age Group DEMOGRAPHICS

Whanganui district residents aged 30-39 make up 16% of the residents Ethnicity Income sample, with 30% living in the district for five years or less, and 44% living NZ European 68% Less than in the district for more than 20 years. This group of residents were more $30,000 40% likely to have used the libraries (72%), as well as visited a beach (94%), used the Whanganui riverbank walkway (91%) and visited a Premier Park (87%). Sixty-eight per cent had discussed an emergency response plan, however 59% do not have an emergency survival kit. Half of these residents think they could go without outside assistance for at least three days. Sixty- Location Ratepayer three per cent have used Whanganui Airport in the past 12 months, 67% Gonville 33% 58% of those were satisfied with the terminal facilities. The majority of these Castlecliff 20% residents (99%) have access to the internet at home; 92% of these from their Aramoho 12% smartphone. Forty-one per cent were satisfied with the ease of accessing Springvale 12% Council information, while 56% had visited Council’s website in the past year. More than half of these residents (52%) were neither satisfied nor dissatisfied with their level of involvement in decision-making in the past 12 months. Seventy-one per cent had not heard of Whanganui’s vision Leading Gender Edge, and 54% had heard of the Rural Community Board, however, none Male 50% were familiar with the board’s role or had seen newsletter Hotwire. Female 50%

SCORE CARD (2017 %)

96% 71% 65% 40% 62% 39% 98% 68% 68% 43% 56% 37%

Participation in Emergency Perceptions of Community Council Services Performance Recreational and Planning and the Whanganui Connectedness in and Facilities of Council Cultural Activities Preparedness Community Whanganui

Whanganui District Council Community Views Survey - May 2018 | 78 40-49 Age Group DEMOGRAPHICS

Whanganui district residents aged 40-49 make up 14% of the residents Ethnicity Income sample, with close to half of this group (49%) living in the district for more NZ European 76% More than than 20 years. These residents were more likely to have used, visited, or $50,000 41% attended an event at Cook Gardens (57%) as well as more likely to be actively involved in a community organisation (48%). More than three-quarters of this group (79%) had discussed an emergency response plan, and 57% have an emergency survival kit. Forty-one per cent think they could go without outside assistance for at least one week. Seventy-two per cent have used Location Ratepayer 84% Whanganui Airport in the past 12 months, 84% of those were satisfied with Gonville 25% the terminal facilities. All of this group have access to the internet at home; Castlecliff 18% 80% of that is from their smartphones. Sixty-two per cent were satisfied with Springvale 15% the ease of accessing Council information, and 62% had visited Council’s website in the past year. Less than half of these residents (44%) were neither satisfied nor dissatisfied with their level of involvement in decision-making in the past 12 months. Eighty-three per cent had not heard of Whanganui’s Gender vision Leading Edge, however 63% had heard of the Rural Community Board, Male 36% 41% of those being somewhat familiar with the board’s role and 24% having seen the newsletter Hotwire. Female 64%

SCORE CARD (2017 %)

93% 77% 66% 53% 63% 36% 95% 68% 67% 57% 69% 54%

Participation in Emergency Perceptions of Community Council Services Performance Recreational and Planning and the Whanganui Connectedness in and Facilities of Council Cultural Activities Preparedness Community Whanganui

Whanganui District Council Community Views Survey - May 2018 | 79 50-59 Age Group DEMOGRAPHICS

Whanganui district residents aged 50-59 make up 23% of the residents Ethnicity Income sample, with more than half of those (58%) living in the district for more NZ European 82% Between $30,000 than 20 years. This group of residents were less likely to have participated and $50,000 45% as a performer or artist (7%) and more likely to have used the Whanganui riverbank walkway for recreational purposes (74%). Close to three-quarters of this group (73%) had discussed an emergency response plan, and 65% have an emergency survival kit. Thirty-nine per cent think they could go without outside assistance for at least three days. Seventy per cent have Location Ratepayer used Whanganui Airport in the past 12 months, the majority of those Springvale 20% 93% (90%) were satisfied with the terminal facilities. Ninety-three per cent of Castlecliff 16% this group have access to the internet at home; 73% access it from their Gonville 15% desktop computer or laptop. Sixty-four per cent were satisfied with the Aramoho 14% ease of accessing Council information, while 57% had not visited Council’s website in the past year. Less than half of this group (49%) were satisfied with their level of involvement in decision-making in the past 12 months. Three-quarters of these residents (75%) had not heard of Whanganui’s Gender vision Leading Edge, while 63% had heard of the Rural Community Board, Male 56% however, 82% were not familiar with the board’s role and 87% have not seen Female 44% the newsletter Hotwire.

SCORE CARD (2017 %)

89% 94% 73% 76% 55% 66% 40% 73% 59% 59% 65% 57%

Participation in Emergency Perceptions of Community Council Services Performance Recreational and Planning and the Whanganui Connectedness in and Facilities of Council Cultural Activities Preparedness Community Whanganui

Whanganui District Council Community Views Survey - May 2018 | 80 60+ Age Group DEMOGRAPHICS

Whanganui district residents aged 60 and older make up 34% of the residents Ethnicity Income sample, with 72% living in the district for more than 20 years. These residents NZ European 93% Less than were more likely to state they don’t participate in any recreational activities $30,000 56% (9%) and were less likely than other residents to have attended a Māori cultural event or performance with 7% stating they’ve have undertaken this activity. More than half of these residents (59%) had discussed an emergency response plan, and 68% have an emergency survival kit. Thirty-five per cent think they could go without outside assistance for at least one week. Just Location Ratepayer over half of these residents (55%) have used Whanganui Airport in the past 12 Gonville 18% 95% months, 94% of those were satisfied with the terminal facilities. Seventy-six Whanganui East 17% per cent have access to the internet at home; 68% access it from their desktop computer or laptop. Sixty-one per cent were very satisfied with the ease of accessing Council information, while 69% had not visited Council’s website in the past year. Just over half of this group of residents (55%) were satisfied with their level of involvement in decision-making in the past 12 months. More than three-quarters (78%) of these residents had not heard of Whanganui’s Gender vision Leading Edge, however 59% had heard of the Rural Community Board, Male 44% 36% those being familiar with the board’s role but 71% have not seen the Female 56% newsletter Hotwire.

SCORE CARD (2017 %)

91% 65% 66% 66% 68% 66% 88% 59% 73% 62% 68% 65%

Participation in Emergency Perceptions of Community Council Services Performance Recreational and Planning and the Whanganui Connectedness in and Facilities of Council Cultural Activities Preparedness Community Whanganui

Whanganui District Council Community Views Survey - May 2018 | 81 Appendices

Whanganui District Council Community Views Survey - May 2018 | 82 Appendix One: Sample Breakdown

GENDER AGE GROUP

CATI Online CATI Online Male 46% 48% 18 to 29 years 5% 24% Female 54% 52% 30 to 39 years 5% 30% 40 to 49 years 9% 20% 50 to 59 years 25% 21% 60 years and older 55% 5%

INTERNET ACCESS ETHNIC GROUP

CATI Online CATI Online Desktop or laptop 70% 68% New Zealand European 88% 71% Tablet 19% 40% New Zealand Māori 7% 16% Smartphone 32% 83% Asian 0% 1% No internet access at home 17% 0% Pacific Islander 0% 1% Another ethnicity 4% 6% Refused 1% 4%

Whanganui District Council Community Views Survey - May 2018 | 83 Appendix One: Sample Breakdown

RATEPAYER STATUS INCOME

CATI Online CATI Online Yes 94% 67% Less than $30,000 40% 34% No / renting 6% 23% $30,000 to $50,000 34% 21% Not sure 1% 10% Over $50,000 16% 28% Don’t know 5% 2% Refused 4% 15% YEARS IN DISTRICT

CATI Online AREA

5 years or less 4% 24% CATI Online 6 to 10 years 7% 8% Aramoho 11% 8% 11 to 20 years 24% 18% Castlecliff 11% 21% More than 20 years 64% 48% Gonville 21% 23% Refused 0% 1% Bastia Hill / Durie Hill 9% 5% St John’s Hill / Otamatea 3% 4% BUSINESS OWNER Springvale 12% 16% Whanganui Central 6% 9% CATI Online Whanganui East 14% 8% Yes 9% 12% Blueskin-Maxwell 7% 4% No 91% 88% Marybank et al 7% 2%

Whanganui District Council Community Views Survey - May 2018 | 84 Appendix Two: Verbatim Comments

AREAS OF IMPROVEMENT: The Mountains to Sea Cycle Trail needs to go to • Need to maintain the gardens properly, the the sea, North Mole is a disgrace to the city. people who work there are not doing a really FACILITIES • The milling of trees in Hylton Park took away a good job in keeping it beautiful and tidy. very valuable recreation and cycling area. There WAR MEMORIAL CENTRE MENTIONS is a lack of support from the Council towards WHANGANUI REGIONAL MUSEUM • The toilet system is absolutely shocking at the mountain-biking areas compared to other MENTIONS War Memorial Centre. councils in the Central North Island. • Getting really tired looking. • Westmere Lake (Roto Mokoia) isn’t looked after, • The museum was wonderful before the • The kitchen was not good enough for such a every time I go there, there are bird feathers renovations started. The smaller temporary good building. all around the lake like a dog has been in museum is also good but has nothing on the old • The War Memorial Centre is too expensive for there and massacred them. Always looks like one. If I remember rightly the sign outside the local organisations to use, therefore making there’s more trees down in there too. You all main museum building stated that renovations them totally inaccessible. need to come deal with all the roaming dogs, were expected to be finished in October 2017, • The War Memorial Centre building is lacking never see that anywhere else but the cliff. however this is not the case, and is preventing in anything going on with the exception of the Kai Iwi, Mowhanau and Okotoka streams are the community from enjoying the full collections occasional event. Could be used for much more. polluted because you aren’t stopping effluent the museum used to offer. from farms going into the streams because • Well past due date to open. These were favourite DURIE HILL ELEVATOR MENTIONS you don’t monitor them or fine them. And that spaces to visit with my children as a winter stream behind Te Kura o Kokohuia that you let activity and the temporary spaces are not as • The Durie Hill Elevator isn’t open all of the time. businesses pollution go into. enjoyable. Please give us our museum back! • I do not use the Durie Hill Elevator and have • Can’t go in the museum. not for years. • Need new projects in the museum. • General appearance of the tower and the SPORTS GROUNDS MENTIONS staircase up to it as well - very untidy. • Just access, and quality of parking to them, R.W.O.H MENTIONS • Durie Hill Elevator should be free for residents there’s no parking available around to get - especially students. access to them. Very limited parking. • We pay too much in our rates to keep it going. • Durie Hill Elevator - I don’t feel safe on it. • Get better parks at the football fields. The seating at the Royal Whanganui Opera House is very uncomfortable and poorly

managed. PARKS AND RESERVES MENTIONS COOKS GARDENS MENTIONS • The seating arrangement at the Royal • The toilets are not clean, poorly maintained • We had a national event at the Cooks Gardens Whanganui Opera House is way too small for a and the walkway doesn’t have enough rubbish and I was very disappointed to see that the big person like myself. It needs to be bigger and bins. So, if we want to walk our dog we put their garden was poorly maintained - overgrown spacious. droppings in the bin. grass that needs to be mowed, weeds need to • Royal Whanganui Opera House is very run down • Castlecliff Coastal Reserve needs attention. be pulled out etc. and needs more maintaining.

Whanganui District Council Community Views Survey - May 2018 | 85 Appendix Two: Verbatim Comments

SARJEANT ON THE QUAY MENTIONS Needs to be kept open and made more enticing. spaces, bathrooms and toilets is not very • Splash Centre is rather poor in its size and appealing. • The Sarjeant on the Quay, control of the other layout. • Toilets are always unhygienic. things that I would like to go to, and I think it is a • Such a waste that the Whanganui East pool is • More toilet facilities should be made available waste of money and should be knocked down. closed most of the year if some money was put down the main street given that there are a lot • My dissatisfaction is with the level of public into heating the pool in cooler months I’m sure of empty shops that could be turned into public funding the art gallery attracts for the it would be used more by locals, especially by toilet facilities. comparatively low public use of the facility. local triathletes. • Some are not clean. Seems out of balance to me. • Splash Centre – the cost and little activities, • Some of the public toilets are not very clean at • The Council has thrown away a lot of money on rude staff in kiosk, too much chlorine smell, not times and the look is not of cleanliness. the art gallery. enough ventilation, too hot in summer. • The public toilets are not as clean as they could • The art gallery is a waste of ratepayers money. • The swimming pool needs an upgrade. be. Also, the fact that Victoria Avenue has only one set of public toilets really isn’t helpful as SWIMMING POOL MENTIONS many cafes/restaurants won’t allow people be • The swimming pool needs much attention. The PUBLIC TOILET MENTIONS they a child or an elderly person to use their facilities are not good at all and it needs an • The toilets on Victoria Avenue always stink and facilities without first purchasing something. upgrade. there is always stuff everywhere. • Not enough clean public toilets. • The swimming pools are too expensive, and • Not so much the cleanliness. It’s the lack of • A lot of the public toilets are dirty. Many times they close too early. It needs an upgrade. toilets, the shops used to have them but not they are not open. Also, not enough toilets • The swimming pool needs a major upgrade anymore. There’s only one public toilet in the around. especially the changing rooms. Central Business District. • A lot of the public toilets are left soiled. I • Splash Centre has a lack of healthy snack • As you get older you tend to use it more and it’s know the Council does its best but there is options available to purchase. Noise and air quite a walking distance to get to the public improvement needed. quality are unpleasant at the Splash Centre. toilets. Also, there is not enough public toilets. • The smell and often the level of cleanliness isn’t • Pricing, hours and variety. Not enough for • Not enough public toilets. always the best in public toilets. families, especially indoor things like other • Not enough public toilets and it’s not signposted • Need more public toilets in rest areas and towns have. Splash Centre needs to be bigger properly, you can’t see it. reserves like Mosquito Point. and updated, the acoustics in there are poor. • The toilets were not clean, and bowls were • Not enough public toilets; especially by the river. • The pools need longer hours. Most of the time blocked. Poorly maintained. • Every public toilet I have been to in Whanganui I struggle to find a lane for my training. They • Public toilets. Just the cleaning standard isn’t with the exception of a few, have been poorly give us times that there might be a lane for that great. treated. This is not at all the fault of the Council public use but then there’s no guarantee and it’s • Sometimes the toilets in Victoria Avenue are as of course it must be hard to constantly usually in the 9-5 work hours. smelly and untidy. maintain so many, but I still never the less am • The Whanganui East pool needs to be improved. • The cleanliness in general of Whanganui public very dissatisfied with the quality of our public

Whanganui District Council Community Views Survey - May 2018 | 86 Appendix Two: Verbatim Comments

toilet facilities, due to our residents misusing • Not enough playground equipment at Lake history? them, not because of the Council. Virginia. • Looks old and run down. (not specified) • Not enough public toilets and the parks are not maintained properly - it should be upgraded. OPEN SPACES MENTIONS MULTIPLE MENTIONS The Cooks Gardens needs improvement and • The open spaces - they should do more to clean presentation of open spaces are not maintained it like mowing the lawns. • Just access, and quality of parking to them, properly. • Overgrown grass that needs to be mowed. there’s no parking available around to get • Would like to see more public toilets in parks and • Plants needs to be maintained along the access to them. Very limited parking. CBD. More playground areas. More rubbish bins footpaths because they are overgrown around • There are not enough public toilets and I think in suburban playgrounds such as Lorenzdale the footpath. that many people don’t use the War Memorial Park. Would like the cost of going to the pools to • Recreation areas are a disgrace, i.e., rubbish Centre that much and it should be utilised. be cheaper. dumping everywhere. • The trouble is we pay more money to maintain • The cleanliness of toilets. Broken glass in and • No signage of weed spraying having been done the facilities and at the moment it is very poorly around kids playgrounds. Not enough rubbish hours before. maintained. bins in public areas. • Graffiti and vandalism still happening. • The War Memorial Centre is under-utilised. • Playgrounds appear to be very old and • There is too much rubbish lying around, i.e. Swimming pools are massively overcrowded. rundown. I think the lower three blocks of more rubbish collection crews are required. • More could be done to improve them and look Victoria Avenue should be blocked off to cars Occasionally doggy doo bins are overflowing. better (not specified). and made into more of a relaxed area with • The maintenance has been left too long. It • More public events and programmes. outside seating for cafes and restaurants. We doesn’t look good some of the time. • Never been to those places. need to draw people into the area. • Sometimes it just isn’t the best (not specified). • The cleanliness in general of Whanganui • The Davis Central City Library is too small, not public spaces, bathrooms and toilets is not PLAYGROUND EQUIPMENT MENTIONS enough toilets, not enough Māori language very appealing. Playgrounds need sun shades. • Not much in the playground - should be more children’s books, need a shady outdoor The Virginia Lake Reserve playground could exciting for the kids. area. Need shaded areas at all children’s have more equipment. Kowhai Park needs • The playground seems to be too far away. My playgrounds. With such high rates of melanoma modernising. Splash Centre, last time I visited kids enjoyed going to the playground but it’s in NZ there’s little-to-no shade for kids, parents was very dirty. In particular the changing rooms. too far. or babies. Signage at parks is terrible and Need more indoor places for kids in wintertime. • There should be better facilities for the children, outdated. Especially Virginia Lake and outside • 1.Castlecliff playground can be upgraded. an upgrade is required. the museum. Awful look and lack of correct Toilets should be upgraded, they are most of • Kowhai Park is outdated and plain boring. information for tourists. Need a ‘don’t feed the time closed and not clean. Stairs to slide Keeping the iconic structures but implementing ducks bread’ sign at the lake. Where’s the are damaged, the boat is damaged, little kids good equipment for all ages. bilingual signage and information about Māori games are damaged. 2. Surf club is about to fall

Whanganui District Council Community Views Survey - May 2018 | 87 Appendix Two: Verbatim Comments

apart, has zero maintenance. Why not replicate person. kennels, it seems like it’s too much money to what Christchurch beach has and open a library • Always see wandering dogs and when you ring spend on just building kennels. on Castlecliff? That would be great, imagine the the rangers you don’t get a very good response • There are a lot of stray dogs wondering around view. 3. Stairs which go down the beach at the end they ask you to catch the dog yourself - that’s my area - two dogs just walked straight into my of Castlecliff (dog training area) need an upgrade, near impossible. house. not to mention more frequent pick up of rubbish • We have a lot of stray dogs running around the • I see a lot of droppings from stray dogs in the bins, and cutting of plants to allow you walk streets barking, making a lot noise, especially in everywhere I walk. down & upstairs. 4. Get the Mole area tidied up, the evening. • See animals roaming everywhere. it is used a lot by families - fishing and surfing. • There seems to be a lot of dogs around that are • Dog complaints are often ignored. Connect it to Castlecliff and town. 5. Cycle/walk unregistered. People who have got dogs pay for • A lot of stray dogs that are aggressive. path by the river is interrupted on Balgonie Road, them, and people choose not to register them. • Mainly animal control and the pound. I think path is uneven due to trees and it’s narrow. By the There’s a lot of dogs around and dangerous there needs to be harsher penalties for people sailing club it is very dangerous that it crosses with dogs. who allow their dogs to roam the streets. car access to the club, especially for kids. • I see a lot of stray dogs around. • Cows at the South Beach carpark. • Too many dogs wandering around. Get the • Found it hard to contact sometimes when trying OTHER MENTIONS feeling dogs are not really under control. to get help for a dog that wasn’t being cared for • Lack of parking in city centre. • I see a lot of wandering dogs around. We spoke by its owner. • The Council needs to take control of the to the Council about it and they dismissed us • Animal control needs to be more robust. shopping district or build a new one. didn’t do anything about it. • Too many dogs roaming around to frequently. • Build rock wall from Q-West out to South Mole. • I see a lot stray dogs around chasing cars. They This concerned me as a responsible dog owner. The river then would be left of South Mole, get need to control it better. • This area of the Council needs a little work. our dredge back, start dredging port, sit back • A friend has a lot of hassle in her area with dog • Still so many dogs wandering, doing whatever. and watch Whanganui grow - money and work control and nothing has been done about it. • The area we live, has dogs just constantly will poor in. • There are always stray dogs around my area. roaming which makes me nervous when out • When I go down to the market people bring walking or biking. aggressive dogs to the market and some owners • Dog control always seems to be in the news AREAS OF IMPROVEMENT: just let their dogs wander around and it’s pretty here. SERVICES annoying. • Too many roaming dogs at night in Castlecliff. • There are a lot stray dogs and cats around my • While there is only so much Council can do to ANIMAL CONTROL MENTIONS area. enforce dogs being on leads, I think this is an • Not enough officers to control the dog pound. • There are a lot of dogs that are not well area of enforcement which should be looked at. • When I walk down the streets I see wandering disciplined, and some owners just let their dogs Also, having recently relocated from Melbourne, dogs thinking they might come and attack me. wander around the streets which is not good. the number of free-roaming cats around This is only because of my age as an elderly • I heard that they are spending millions to build Whanganui is astounding. All cats in Melbourne

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are chipped and must be indoors during the • We just need to encourage people not to litter • Too much rubbish left behind at public places. hours of darkness. Not sure if this is something and there are some places are worse than Rubbish bins are not emptied enough over the the Council would look at. It’s obviously others. summer months. achievable in a city of 4 million though there is • Takes them a long time to clean up in Victoria • Some things need tidying up a bit. no doubt a cost associated. Avenue when it is Autumn and makes it look • Pick our recycling up for free or give us a • Dog patrol - active neutering & microchipping untidy. recycling centre out at the cliff, it’s a mission to program, fast impounding of unregistered dogs. • Too many liquor bottles left lying around in the go into town to do my recycling. • Dog control is a joke...The bylaw is badly worded town and the streets, not enough tidying up • There is too much litter lying around. There with specific areas outside the prohibited area at in the Victoria Avenue - used to have sweepers seems to be a lack of clean-up crews in the Castlecliff, emails to the mayor not answered after clean now it is unheard of. absence of sufficient rubbish bins. Go to Council staff gave wrong dog area email answers. • Could be better. somewhere like Whitianga and you will see no • Dogs still roaming in the morning around 8-9am • I see a lot of litter around and I always seem to rubbish lying around on reserves/beaches and and we have been chased by dogs. Also dogs have to pick it up all of the time and the rubbish in the streets. not on leads. bins are always full. • The pound takes forever to respond to callouts. • The cleanliness, and litter is rife. • Received a barking complaint, no evidence • Household rubbish dumped on riverbank beside PUBLIC ART MENTIONS supplied or follow up to determine the validity cycle/ pathway. • I think the art drawings along the riverbank are of the complaint, nowhere near good enough! • Often see rubbish in the gutter around Tawhero. totally ridiculous. • Dogs and cats. Or drains blocked with litter and leaves. • Not nearly enough. • Drains blocked by leaves tree roots making • Lack of public art. footpaths unwalkable. • I personally don’t like most of the art work. CONTROL OF LITTER MENTIONS • Rubbish is still an issue. • Would be great to have more public art/murals • Broken bottles on footpaths and McDonald’s • I see people litter so much, at parks, in carparks depicting highlights & history of the district. food wrappers everywhere and boxes. and beaches. Council can only do so much • Need a lot more public art, more sculptures, • There was a lot of litter in my street. I called the though. more street painting. Council and they didn’t do anything. • Kerbside recycling. • More public art please. • We don’t have enough rubbish bins and some • There is adequate control the majority of • The public sculptures in Whanganui in my rubbish bins are not cleaned out - poorly the time, however the level of rubbish at the opinion is like viewing a junk trail. The brick managed. beaches and lack of recycling services, both in- train conceptually is great, but execution • I keep seeing empty glass bottles all over the home and publicly is poor. isn’t, largely out of sight and made from new place whenever I walk my dog. • Rubbish dumped at the beach is awful. More pavers, not real heritage bricks. Shame. The • I live on Bastia Hill and when it rains the gutter rubbish bins at parks. Need for more safe places main highway metal sculpture, you try to is full of leaves and rubbish and it blocks the to lock up bikes in town. avoid while entering the city, while traveling gutter. • Litter is an issue. north, is cold, not authentic or harmonious

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with the real Whanganui. The pencils sculpture • They seem to be cutting down on parking and doing. Also, if you’re getting your hair done should be outside a stationery shop, and the changing the carparks, making less carparks. it is very hard to get out to feed the meter. At volcanic rocks should be in a Mitre 10 garden There should be more carparks. least two-hour parking please. shop. Underwhelming sculptures damages the • Not enough carparks. There are too many • Sometimes it is very hard to get a park...And Whanganui brand as an art rich community. I gardens, weeds and bushes taking up the most of the time I don’t have change, so card just wish, that rather the desperate need to be parking places. parking meters would be better. seen as a place that has sculptures, we in the • It’s difficult to park in Victoria Avenue, there’s • Parking is expensive and often the meters are next phase of public art decision-making, take just not enough carparks. out of order, yet we still receive infringement a longer-term approach, one that involves more • Not enough carparks in Whanganui especially tickets. Also, the street cleaning crew is a bit consultation, invitation to international artists during the daytime, and there are not enough rough and have smacked into my car (whilst I and more appropriate funding. free carparks also. was sitting in it) with their street sweeper. • The more high quality public art the better... • The carparks are too close to the intersection. • Need more parking near Winz and other Look how Cliffy and murals have helped in • Not enough carparks during the daytime. It’s public services. Castlecliff. just hard to find a park. • I think there could possibly be a parking • We don’t need more art in this town - find a new • Carparking is very poor. It’s hard to find complex somewhere in town. I am constantly focus. Focus on local businesses - more jobs. a carpark and the charging for parking is driving around in circles trying to find a park. • Art, if you can’t do bridges or cut grass as often rubbish. • On-street parking is a particular issue in why waste money on art. • There is not enough parking in public places, the bridge block in the evenings. Have no hospitals etc. suggestions for a solution though. AVAILABILITY OF ON-STREET PARKING • I think changing the carparks is so silly • Parking is poorly done. We need multi-level because it’s going to mean less carparks. parking at each end of the shopping area. MENTIONS • Covering the carparks with all those Stop traffic driving in Victoria Avenue. • The parks are not wide enough for those with overgrown trees that they put at Victoria • Parking should be free. disabilities. Avenue. • Parking in central city should be free for a • Not enough parking. People come from all over • Not enough carparks. period of time, i.e. Rotorua is free for two the country and the road is all jammed packed • On-street parking in Victoria Avenue should hours. We avoid going to town as it is a pain you can’t get in or get out of the carpark. be available for longer. I mean you should be to have coins to park and also it is expensive if • Not enough parking. They let customers from able to pay for longer. you do not have change. Rebel Sports take over the carparks and the • Need to stop spending money on unnecessary • Improvement needed. traffic control is absolutely shocking. things and fix roads e.g. Halswell Street needs • Parking. • They are cutting down on parking which is silly - to be redone. • Not enough parking or free parking. there should be more parking. • Not happy with the $2 an hour parking in MULTIPLE MENTIONS • Limited parking space, in the Central Business Victoria Avenue. If you’re at the other end of • I can’t understand why people put all their District. Victoria Avenue you have to stop what you are

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rubbish into one bag. They should separate their Horrified at the amount of uneducated animal • Council seems to favour some areas more than rubbish like use a bin for rubbish and the other owners in Whanganui with aggressive dogs or others. For example, Castlecliff Domain has the bin for recycling and so forth. Also for the parking dogs tied up all day every day. Perhaps animal same status as Kowhai Park and Lake Virginia, there is just not enough of it - there is nowhere to control needs more powers to address and stop yet they quite obviously have very different park. It’s all been used up by businesses. unfit animal owners. budgets. • The rubbish under the tree at the Basin Reserve • Around country roads there is a fair bit of rubbish. • I have waited at least nine years to have the is very disappointing. I have been picking up a Parking meter numbers on the ground are footpath outside my property after it was dug lot of rubbish on the ground and putting it into unclear. And waited for animal control for two up the first time to clear drains caused by a the bin. We need to teach people to simply put hours for a dog to be picked up. Council tree, three times now and at least, their rubbish in the bin. And there are a lot of • Animal control is very disappointing from my four years since the last. We are in Gonville so stray cats roaming around and they should not perspective. I’ve seen how dogs are handled at nothing gets done. I pay nearly $3000 in rates be in other people’s property. pound. Not knowing I was a visitor...shameful. and get nothing for them. • There is so much rubbish around my area and Parking is difficult at best of times. • Toilets. also, I had a bad experience with animal control. • Too much money put into arty things and not They took my dog for two weeks and my dog didn’t into the things that matter and affect health like even do anything or even kill the other animal. air pollution and animal control needs to be far AREAS OF IMPROVEMENT: ROADS Also, it is difficult to find parking in Whanganui. more active. IN WHANGANUI DISTRICT • Not enough parking, not good parking if you • Plenty of litter around and roaming dogs. • There are a lot of potholes on the roads want to park there all day. The animal control is • Dogs running free, rubbish dumping fees too around our street. poor. high - paying Auckland prices. • The roadworks/engineering doesn’t seem to • I see a lot of stray dogs and it needs to be • Not enough carparks - some of the businesses work. The traffic lights are silly - you have to controlled. A lot of people are just not picking use up all the carparks and in some places I wait for at least 10 minutes for the lights to their rubbish and putting it into the bin. have seen a lot of litter. go green. • I see a lot of litter around my area and a lot of • The road up to my place - there are potholes stray dogs roaming the streets. all the time. • Parking up Victoria Avenue is too expensive. OTHER MENTIONS • The roadworks are a mess. You want people to shop here, not Palmerston • The facilities provided for boats or launching • The condition and maintenance of the roads. North. No kerbside recycling – it’s behind the boats are very appalling. The seaside facilities • Years ago, they reconstructed the roads times. are appalling - they need to put more effort into around my area and I think they are doing • More parking needs to be made available for the facilities by the seaside. the wrong thing because the condition of the access to Main Street as it’s getting harder to • Drains blocked by leaves, tree roots making roads are shocking and not good at all. find a park on Victoria Avenue. Would like to see footpaths unwalkable. • They need a lot of work on the roads. It’s too more street art especially on unused buildings. • Ramp it up, it is dull. bumpy and it’s not mended properly. • Upkeep needs work.

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• Maintenance is very poor. • Uneven surfaces and a lot of patched-up actually try to force you off the road is • The footpaths are very rough there are weeds work that has been untaken. dangerous. growing around the footpaths and the tiles • There are a lot of potholes on the roads and a • There are unsealed little patch jobs and it’s are coming loose. lot of roadworks that needs to be fixed. just rough to drive on in places. Dublin Street • The footpaths are full of holes and a lot • The maintenance of the roads is very poor, Bridge is shocking. patches and when they came to fix it, it was a due to poor workmanship. • The road are pretty bad. Almost all streets total mess. • I like to bike a lot along the road and I see a are uneven and the different types of tarseal • The roads are poorly maintained. lot of broken glass and it punctures my bike and patches makes the roads look and feel • The state of the roads are too rough and the tyres. horrible to drive on. presentation is inconsistent. • The roads in Whanganui are pretty rough. • Some of the road surfaces are very noisy. • The roads are in a bad condition. • There are a lot of unfinished roadworks and • Because potholes don’t get fixed. • Potholes need to be repaired to a high it’s interrupting all of the traffic. • Some streets are terribly bumpy and over standard. Roadworks often block access to • Many of them need repair. We have a huge patched up. I.e. Smithfield Road into Toi the Central Business District. hole outside our driveway. Street and the Dublin Street Bridge reseal is • There is a lot of gravel on the roads and also • Some roads always need resurfacing often. still terrible. crushed shell rock which is not good for my • Some are rough and need doing. Glasgow • Very uneven and rough. Patchy and bad tyres. Street needs more traffic control. Liverpool repair jobs. • Just the drivers, not the roads. Street, Victoria Avenue intersection. • Seal Kaikokopu Road and Brunswick Road. • Too many potholes in certain areas on the • Only maintained in basic ways, i.e., poorly • Heads Road is constantly rutted and dug up. outer parts of district which is safety issue. filled potholes. To develop its coastal potential Whanganui • There are a lot of potholes on the roads and • Some of the roads are horrendous and are needs to invest in decent access e.g. the road workers didn’t fix it properly - the not very safe to drive on. You would rather Castlecliff via Fitzherbert Avenue/Mill Road/ holes are even bigger than before. spend money on unnecessary things. Rangiora Street. • Too many potholes present. Further • Road biking on Halswell Street is so rough, • I can’t walk them safely. maintenance needs to undertaken to make and down Christie’s Hill walkway is really • Mill Road was supposed to be sealed this sure that the work is carried out on a high unsafe, I crashed into the barrier and got a summer and did not happen so there is a standard. really bad aluminium burn, trying to let an considerable unsealed section. Fitzherbert • I travel a lot and some of the roads are very impatient car pass. Avenue requires opening to Mosston Road, rough, poorly maintained. • Uneven roads. don’t be frightened of upsetting the rich just • They don’t maintain the roads properly, it • There are some intersections that are open it up and people will have less schools needs to be at a high standard. dangerous. to pass and it will be less costly to travel to • They haven’t been kept up to a high • There are still some manholes that protrude the cliff. The new doctor’s surgery in the cliff standard. Complete full repairs rather than a quite a lot, also with the many two-lane requires people to walk an unsealed piece patched-up job. straight through amount of people that of road with their zimmer frames. Shame

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on the Council - there is no bus service for super sketchy on my motorcycle. It literally resulted in a complicated break. people who need to travel to that doctor and looks like it is set up in a way to make people • Apart from central it’s really difficult to it’s hard work pushing a zimmer frame down crash and in general roadworks seem to sit navigate around as a pedestrian. I walk with unsealed Mill Road. around for weeks with no progress. my baby in the pram from Gonville and Heads • Too much traffic and roadworks that take too Road j/w Kings Avenue. It’s a closed junction long to finish. and dangerous to cross to get to the river. • Some roads in Castlecliff should be sealed AREAS OF IMPROVEMENT: The roads to town if walking from Heads like Mill Road and there should be a road to HOW EASY TO GET AROUND Road are bumpy and there are not many link Castlecliff with Westmere - long overdue. WHANGANUI DISTRICT crossover points. I’m from the UK so maybe • I am a road cyclist and I see the road I’ve had it too good as I don’t see Whanganui deteriorating before my eyes with all the • The surfaces are uneven and dangerous. as a pedestrian friendly town - no one walks! logging trucks and milk tankers smashing the • Further maintenance needs to be look with • The bridges in Whanganui are a major issue seal to pieces, very few places patched but regards to outer footpaths which doesn’t for people living as I do in Whanganui East. that just rips off inside six months (where is include the Central Business District. The traffic jams and holdups in the mornings, the quality control?). • Too many uneven surfaces. Which is a danger I can sometimes be waiting 15-20mins trying • Some streets need upgrading; e.g. Wicksteed for older people. Maybe more kerbing could to get over the bridge in mornings and Street between London Street and Glasgow be put into place in certain areas. evenings. Another bridge or a better system Street. • Too many uneven surfaces which is a safety needs to be in place to ease up the traffic • Potholes, uneven patch repairs. Mill Road issue for older people. holdups. needs sealing. Loaders taking too long on • Footpaths need upgraded in some areas. • Some of the footpaths are rough and Heads Road and Mosston Road. • Due to uneven surfaces. unstable for a mobility scooter. • Would be good to have a more direct road to • Mosston Road is not cycle-friendly. • You can’t get onto Victoria Avenue from connect Castlecliff to town. Maybe through • A lot of the footpaths along Victoria Avenue Liverpool Street most of the time. the end of Castlecliff or something in the are in appalling condition. It is exceedingly • Constant roadworks and ugly industrial route middle. It is disappointing the Mosston Road dangerous for elderly, pushchairs and people to Castlecliff Beach. speed limit has gone down to 60km/h. with mobility issues. Roots of large trees are • Bus schedule is terrible. • Some intersection upgrades needed. buckling the footpaths. • Need better roads from town to Castlecliff. • Lots of the main arterial roads are very • Some of the footpaths are quite uneven and I There’s two or three paper roads that need to rough. have rolled my ankle, and tripped on uneven be made a reality. • Damage by logging trucks, safety of cyclists ground often. • The bus services are a joke. There are no on rural roads with high speeds. • My transport is skateboarding to and from buses Sunday, no buses in the evenings even • Roadworks. work. I recently spent a total of 10 months Friday or Saturday, and no buses to special • The end of Smithfield Road is a death trap. off due to the condition of the road and the events. Stopping area is filled with stones, it feels off-spray of gravel onto the footpath which • Please connect cycleway to the Mole area.

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• Need another vehicle access bridge between • We need to look after the roads. East and Aramoho. • Perhaps using the local newspaper to update • Connect Castlecliff to town. what they are doing. • Very unsafe roads and footpaths. • The traffic on rural roads could be better. • The rural area should be getting ultra- broadband. AREAS OF IMPROVEMENT: RURAL • The Rural Community Board needs to make COMMUNITY BOARD itself easy to access because I don’t know where to find them. • It’s a bit of hard one, I’m not a farm owner • Needs to push the roading business a bit but I do live rurally. Maybe focus on the big more. Put more effort into maintaining our farmers, I don’t know. roads properly. • The Council should listen to them more and • More footpaths and lighting. take their concerns on board. • Communication. • If I was on the board I would perhaps look at • I’m not sure what exactly they do, so hard to some of the environmental impacts around comment. Would this board be responsible water and being a bit more proactive about for looking into rural road intersections? getting people to look after the area, more If so, we feel that the Great North Road/ educational, a ‘what to do’ how-to, maybe Blueskin Road T junction is very unsafe. It is come around and canvass ideas. It would be an accident waiting to happen. nice to be asked about what we need - we • What relevance do they have? have to maintain everything ourselves. All • Communicating role in the community, the amenities go to town. It just seems like sharing information on what’s happening in my rates are covering not much and I have to rural areas. pay my own sewage. What about some grass cutting, there is quite a few things you could talk about. I feel a bit under-represented. They don’t do enough on the environment out here. Maybe set up a co-op to share between ourselves and develop helping your neighbour. • Look at the roading situation. Access to your homes. • They closed the green waste without consulting with us first.

Whanganui District Council Community Views Survey - May 2018 | 94 Ph 07 856 7090 | versus.co.nz