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Mayo Clinic Care Network Member Success Stories

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Mayo Clinic Care Network Member Success Stories Mayo Clinic Care Network Member Successes “The best interest of the patient is the only interest to be considered, and in order that the sick may have the benefit of advancing knowledge, union of forces is necessary.” William J. Mayo, M.D. Those working in health care today understand the dynamic We’ve asked you, our members, and you’ve told us: the value of nature of the practice of medicine. One person is not making the care network is demonstrated in three key ways. First, it’s a all of the discoveries. A single organization does not have all of way to amplify your expertise. It’s a way to give your patients the the answers. care they need while keeping them close to home. And lastly, it’s a way to increase your competitive edge. In a 1910 commencement address, William J. Mayo called for a team approach to medicine and complex surgical care and, in In this booklet, we have sought to capture a collection of examples doing so, inspired an unprecedented, modern-day method for demonstrating how members have harnessed the power of the sharing medical knowledge and expertise — the Mayo Clinic care network for their organizations and their patients. Care Network. Together, we have inspired one another to push the boundaries More than 150 years of collected and cultivated knowledge of health care — one patient, one project, one phone call, one has propelled Mayo Clinic specialists and researchers to the educational event at a time. We are moving. Together. Forward. forefront of their disciplines. The care network — together, with its nearly 50 members — continues the tradition of medical Photographs in the booklet were taken prior to any social distancing and collaboration to improve care for more than 11,000,000 personal protection equipment guidelines recommended due to COVID-19. patients around the world. Index Mayo Clinic Care Network Successes Inside Index by topic 7 Altru Health System Amplified Expertise Increased Competitive Edge 8 Baptist Health Care 7 Altru Health System (Patient Referral) 13 Hospitales Puerta de Hierro 9 Beacon Health System 9 Beacon Health System (Strategic Planning) 10 Billings Clinic (Improved Patient Care) 14 INTEGRIS Health (Service Line Improvement) 11 CHRISTUS St. Vincent 10 Billings Clinic (Improved Patient Outcomes) 15 Kootenai Health 12 Foundation Health Partners 12 Foundation Health Partners (Patient Service Improvement) 13 Hospitales Puerta de Hierro (Physician Training) 16 Lakeland Regional Health 14 INTEGRIS Health 19 Middlesex Health (Networking for Service Improvement) 15 Kootenai Health (Enhanced Research Program) 17 Médica Sur (Market Positioning and 16 Lakeland Regional Health 20 Mosaic Life Care (Encouraging Innovation) Physician Training) 17 Médica Sur 21 NCH Healthcare System 22 Palomar Health (Brand Enhancement) 18 Methodist Health System (Physician Wellness Program) 27 Stormont Vail Health 19 Middlesex Health 25 St. Clair Hospital (Service Line Improvement) 20 Mosaic Life Care (Leadership Development) 28 Summit Healthcare 21 NCH Healthcare System 26 St. Elizabeth Healthcare (Improved Nurse Recruiting) 22 Palomar Health (Leadership Development) 30 TMC Healthcare (Quality Culture Shift) 23 Parrish Medical Center 34 Yuma Regional Medical Center (Leadership Development) 32 Virginia Hospital Center 24 Sir Run Run Shaw Hospital (Enhancing Research Agenda) 25 St. Clair Hospital Patients Stay Local 26 St. Elizabeth Healthcare 8 Baptist Health Care (Patient Referral) 27 Stormont Vail Health 11 CHRISTUS St. Vincent (eConsult) 28 Summit Healthcare 18 Methodist Health System (eConsult) 29 Trinity Health 23 Parrish Medical Center 30 TMC Healthcare (Improved eConsult Utilization) 31 Unity Health 24 Sir Run Run Shaw Hospital (eConsult) 32 Virginia Hospital Center 29 Trinity Health (Service to Patient) 33 Wellstar Health System 31 Unity Health (Opioid Collaborative) 34 Yuma Regional Medical Center 33 Wellstar Health System (eConsult) Altru Health System Grand Forks, North Dakota Emergency Transfer and Expert Care Avert Tragedy Matt and Tabetha Cameron (front, center) surrounded by their Altru care team. When Matt Cameron’s wife Tabetha was whisked away by a When Altru administrators contacted Mayo Clinic for assistance, Mayo Clinic air ambulance, he wasn’t sure if he’d see her the collaborative nature of the care network became evident alive again. immediately. Within minutes, the two care teams conducted a phone conference that ended in the consensus that transferring In the preceding hours, his wife of 12 years had suffered a Tabetha to Mayo Clinic via air ambulance was her greatest complete physical breakdown, going from feeling flu-like chance at healing and recovery. symptoms to developing sepsis — a life-threatening condition that causes multi-organ failure. “I honestly didn’t think she was Through many weeks in Mayo Clinic’s ICU, Matt kept vigil at going to make it,” Matt says. “They told me that she was as sick Tabetha’s side. “I just couldn’t leave,” he says. As awful as as she could possibly get.” the experience was, Matt found reassurance in the constant presence of Tabetha’s care team, who worked around the clock The care team at Mayo Clinic Care Network member Altru to manage his wife’s many complications. Health System, determined that Tabetha’s lungs had stopped oxygenating her blood causing her liver and heart to stop It might never be known what triggered the infection that led to working. The only way to keep Tabetha alive was through a sepsis and nearly cost Tabetha her life. But, several weeks after her process called extracorporeal membrane oxygenation, or ECMO, initial admission, Tabetha was discharged and able to return home. which was a challenge for her care team. A surgeon could start the treatment, but the hospital did not have the resources to Events that used to be routine or familiar for Matt and Tabetha sustain the therapy, which involves shuttling blood from the have greater meaning. “I feel very lucky that I had the care I did,” body via large tubes into a machine that adds oxygen to the Tabetha says. “They say not many people recover from this, and I blood and then returns it to the body. feel like I got a second chance.” Mayo Clinic Care Network Success Stories 7 Baptist Health Care Pensacola, Florida Care Network Relationship Paves the Way for Critical Patient Intervention It was a parent’s worst nightmare. During After being transferred to Mayo Clinic, basketball practice in March 2018, high he received an implantable cardioverter school junior Jaylen Clausell suddenly defibrillator (AICD) to monitor his heart collapsed. At only 16 years old, he was in rate and, if necessary, shock his heart cardiac arrest. back into a regular rhythm. “Within 24 hours of transferring him, Jaylen got a Thanks to quick action by his coaches, catheter and biopsy. Most hospitals can’t Jaylen survived and was taken to Baptist do things that fast, but Mayo did. It was Hospital’s Heart & Vascular Institute impressive,” Dr. Videau adds. (BHVI) where heart-failure specialist Brent Videau, M.D., determined that he would Three months later, the device showed need specialized treatment. Because of an irregular reading and Jaylen had to the Mayo Clinic Care Network, physicians be admitted to Baptist Hospital for at Mayo Clinic and Baptist Health have monitoring. The defibrillator was replaced Ceilita, Jaylen’s mother, credits the strong relationship spent the last six years networking and with a second dual-chamber device, but between Baptist Health Care and Mayo Clinic for saving building a professional relationship. one month later, he went into cardiac her son’s life. arrest again. He spent more than three “This is a good example of how the care weeks in Baptist Hospital, moving from network can support physicians and work intensive care to the cardiac unit. for the direct benefit of our patients,” Dr. Videau says. “Using eConsults allows Later that same month, Jaylen traveled us to get to know Mayo’s specialists. back to Mayo when it was determined Because I talk to them all of the time and that he would need a heart transplant. because we have a relationship, I can pick Two months later, he received a new up the phone and run a case by them heart and a new lease on life. when I need to.” “What I love about the care network Dr. Videau contacted Mayo Clinic’s relationship is that it has allowed us to advanced heart failure and cardiac step up the level of our care in this part transplant team so Jaylen could receive of the state,” Dr. Videau says. I can call the highly specialized care he needed. whoever I need, when I need to, and they He was diagnosed with arrhythmogenic stop what they are doing and have the right ventricular cardiomyopathy (ARVC), conversation. The relationship with Mayo a rare heart disease that often results certainly helped in this unique situation in sudden death. He had survived the involving Jaylen.” original cardiac arrest, but the road to recovery was just beginning. 8 Mayo Clinic Care Network Success Stories Beacon Health System South Bend, Indiana eConsults Improve Care for Unusual Diagnosis, Collaboration Saves Lives When Beacon Health System Memorial Regional Cancer Center “What I appreciate from Mayo’s eConsults is that you get cutting Medical Director Thomas J. Reid III, M.D., encounters a difficult edge discussions. The questions we ask them are the tough question regarding one of his oncology patients, he uses the ones.” Questions, he says, that are not answered in national collaborative consulting tools available to Mayo Clinic Care guidelines or other literature. Network members. Consulting tools available to care network members include eConsults and eBoards, which Dr. Reid found “Patients love it,” he says. “It doesn’t cost them anything particularly helpful. “Most of the eConsults have to do with the additional and they get expert opinions from Mayo Clinic.
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