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Antonija Fic Hospitality Institutions in the UK

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Antonija Fic Hospitality Institutions in the UK Osnove Europske unije Pocedulić, Martin Undergraduate thesis / Završni rad 2014 Degree Grantor / Ustanova koja je dodijelila akademski / stručni stupanj: Polytechnic of Međimurje in Čakovec / Međimursko veleučilište u Čakovcu Permanent link / Trajna poveznica: https://urn.nsk.hr/urn:nbn:hr:110:920760 Rights / Prava: In copyright Download date / Datum preuzimanja: 2021-09-28 Repository / Repozitorij: Polytechnic of Međimurje in Čakovec Repository - Polytechnic of Međimurje Undergraduate and Graduate Theses Repository MEĐIMURSKO VELEUČILIŠTE U ČAKOVCU MENADŽMENT TURIZMA I SPORTA ANTONIJA FIC HOSPITALITY INSTITUTIONS IN THE UNITED KINGDOM ZAVRŠNI RAD ČAKOVEC, 2013. MEĐIMURSKO VELEUČILIŠTE U ČAKOVCU MENADŽMENT TURIZMA I SPORTA ANTONIJA FIC HOSPITALITY INSTITUTIONS IN THE UNITED KINGDOM ZAVRŠNI RAD Mentor: Marija Miščančuk, mag. educ. Co-mentor: mr. sc. Ivan Hegeduš ČAKOVEC, 2013. Antonija Fic Hospitality institutions in the United Kingdom CONTENTS ABSTRACT .................................................................................................................................. 5 1. INTRODUCTION ..................................................................................................................... 6 2. HOSPITALITY INDUSTRY .................................................................................................... 7 3. HOSPITALITY INDUSTRY IN THE UK ............................................................................... 8 3.1. History of the hospitality industry ......................................................................... 8 3.2. Definition of the UK hospitality economy ............................................................ 9 3.3. Classification of hospitality systems .................................................................... 10 3.3.1. Economic classification ............................................................................................. 10 3.3.2. Market-based classification ....................................................................................... 11 3.4. Products and services ........................................................................................... 13 4. THE ACCOMMODATION SECTOR ................................................................................... 14 4.1. Guesthouses ......................................................................................................... 14 4.1.1. The difference between a guest house and a hotel .................................................... 15 4.1.2. Grading the guesthouse establishment ...................................................................... 16 4.1.3. Planning and decorating a guesthouse ....................................................................... 16 4.2. Bed and breakfasts (B&Bs) ................................................................................. 17 4.2.1. Types of B&B ........................................................................................................... 18 4.2.2. Legal aspects of B&B ............................................................................................... 19 4.2.3. Outside of the B&B ................................................................................................... 19 4.2.4. Inside of the B&B ..................................................................................................... 20 4.3. Inns ....................................................................................................................... 21 4.3.1. Types of inns ............................................................................................................. 21 4.3.2. History of inns ........................................................................................................... 22 4.3.3. Legal aspects of inn establishments .......................................................................... 23 4.4. Farmhouses .......................................................................................................... 25 4.4.1. Types of farmhouses ................................................................................................. 27 4.5. Legal aspects of the accommodation sector ........................................................ 28 4.5.1. Duties owed by all hospitality businesses including inns ......................................... 28 4.5.2. The rights of innkeepers and the proprietors of other hospitality businesses ............ 28 Međimursko veleučilište u Čakovcu 3 Antonija Fic Hospitality institutions in the United Kingdom 5. THE FOOD SERVICE SECTOR ........................................................................................... 29 5.1. Types of foodservice or catering.......................................................................... 29 5.2. Restaurants ........................................................................................................... 30 5.2.1. Classification of the foodservice establishments ....................................................... 30 5.3. Licensed trade foodservice .................................................................................. 32 5.4 Public houses (pub) ............................................................................................... 33 5.4.1. Brief history of a pub ................................................................................................ 33 5.4.2. Pub names ................................................................................................................. 34 5.4.3. Designinig and planning the Pub............................................................................... 35 5.4.4. Advertisement and embellishment ............................................................................ 38 5.4.5. Serving and entertaining the customers ..................................................................... 39 5.4.6. Pubs in Wales, Scotland and Northern Ireland .......................................................... 40 5.5. Legal aspects of the foodservice sector ............................................................... 41 5.5.1. Food safety and hygiene ............................................................................................ 41 5.5.2. Sale of intoxicating liquor ......................................................................................... 41 6. CONTRIBUTION TO THE UK ECONOMY ....................................................................... 42 6.1. Turnover ............................................................................................................... 42 6.2. Employment ........................................................................................................ 43 7. CONCLUSION ....................................................................................................................... 44 8. REFERENCES: ....................................................................................................................... 45 9. LIST OF PICTURES .............................................................................................................. 47 10. LIST OF FIGURES ............................................................................................................... 48 11. LIST OF TABLES ................................................................................................................ 48 Međimursko veleučilište u Čakovcu 4 Antonija Fic Hospitality institutions in the United Kingdom ABSTRACT The hospitality industry in the United Kingdom is considered to be broad and varied. It consists of all business operations that provide any combination of three core services (food, drink and accommodation) for their customers. The accommodation sector started with inns, taverns, bed and breakfast and small, private hotels. These establishments still represent a significant part of the hospitality industry. Some other parts of the sector are guest houses and farmhouses, also important in UK's hospitality which is now dominated by small, individually owned enterprises. Public houses represent one of the great English institutions. Drinking establishments in England, Scotland and Ireland serve for the same purpose – people go there to have a drink. Generally, the English go to the pub for a drink, the Scots and Irish go to a bar. Key words: hospitality, hospitality industry, bed & breakfast, inn, pub Međimursko veleučilište u Čakovcu 5 Antonija Fic Hospitality institutions in the United Kingdom 1. INTRODUCTION The hospitality industry is one of the largest and fastest growing industries in the world. The hospitality is UK's fourth largest industry with over 2.7 million people employed in both hospitality and tourism. Hospitality institutions including the bed and breakfast, inns, taverns, alehouses and pubs make a big part of British culture. People from all over the world go to the United Kingdom to get the true experience of staying in these establishments. This final thesis is divided into several chapters. The first chapter introduces the hospitality industry, and the second chapter describes the hospitality industry in the United Kingdom, its history, classification, products and services. In the third chapter, called the Accommodation sector, several hospitality establishments are described including guesthouses, bed and breakfasts, inns and farmhouses. The food service industry is described in the fourth chapter and is divided into restaurants and licensed trade foodservice. The last
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