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Supply Chain Management Best Practices, Second Edition (continued from front flap) $60.00 USA/$72.00 CAN Praise for the First Edition of three parts: Part I briefly introduces supply chain management with examples of best-in- SUPPLY CHAIN MANAGEMENT Best Practices class supply chains in various industries and Blanchard proven methods for measuring the performance “Supply chain management is fast becoming a core competency within successful companies. of a supply chain. Part II presents the traditional Dave Blanchard’s comprehensive exploration of SCM best practices hits the mark. It’s chock-full CHAIN MANAGEMENT SUPPLY core processes of supply chain management of real examples of journeys taken to achieve supply chain excellence. Practitioners worldwide can and discusses the best practices being followed learn much from the insightful conclusions arrived at in the book.” SUPPLY CHAIN — Rick Blasgen, President and CEO by specific trend-setting companies within Council of Supply Chain Management Professionals (CSCMP) SUPPLY CHAIN the global marketplace. Finally, Part III reveals the strategies, solutions, and technologies used “As a journalist, Dave Blanchard has an exceptional ability to look at supply chain best practices MANAGEMENT from the inside out. His broad perspectives on the burning issues in supply chain management, by leading companies to design their extended Best Practices coupled with his diligent research, make this book a must-read for anyone interested in improv- MANAGEMENT enterprises, including up-to-the minute tips on ing and enhancing their supply chains.” going green and lean in your supply chain. — C. John Langley Jr., PhD, Professor of Supply Chain Management Second Edition Georgia Institute of Technology Get your company on the supply chain “best etween inventory management, distribu- “Combining his talents as a journalist and supply chain management professional, David has practices” track and achieve supply chain tion, warehousing, and transportation excellence with the world-class guidance found taken some of the best practices in our field and presented them in an easy-to-read format. Best costs, corporations are spending over $1 This book is the In Search of Excellence for supply chain managers. It is a must-read for those B in Supply Chain Management Best Practices, companies wanting to improve supply chain performance.” trillion every year. And who’s responsible for Second Edition. — Robert A. Novack, PhD, Associate Professor of Supply Chain Management managing all that spending? If you’re reading Department of Supply Chain and Information Systems this, you probably already know the answer— Pennsylvania State University DAVID BLANCHARD is an award-winning it’s YOU—the supply chain professional. While journalist and the Editorial Director and Associate “Blanchard’s Best Practices is the right information delivered at the right time in the right way to Practices your job description may differ depending on Publisher of Penton Media’s Supply Chain Group. address the right problems and to provide the right solutions to the nightmares of managing a where you work, the goal to develop and position He has served as editor-in-chief of several Penton supply chain in today’s global environment. Supporting his conclusions with actual business sce- narios, the author has given the reader insightful advice on how to establish and maintain good a company’s supply chain to compete and win magazines, including IndustryWeek, the leading communication, collaboration, and cooperation between vendors, customers, manufacturers, dis- in today’s global marketplace is pretty much the publication for manufacturing professionals, tributors, and anyone else who functions as a link in the ‘plan, source, make, deliver, and return’ same—and it’s daunting. Logistics Today, and Supply Chain Technology process. This book is required reading for those who have made the supply chain their life’s work Best Practices Now featuring relevant and timely new chapters News. He has also launched and edited numerous as well as those who are just starting to make it their career.” Second Edition print and online publications covering the supply — Dan Fox, Corporate Traffic Manager on keeping your supply chain “lean and green,” chain, transportation, manufacturing, and Samsonite Corporation Supply Chain Management Best Practices, Second computer industries. He is a frequent speaker at “Blanchard is an extraordinarily perceptive observer of supply chain processes. He sees the big Edition describes in detail how you can build a major supply chain industry events. He lives in a picture. He has compiled practical and replicable examples from all segments of industry and “best-in-class” supply chain, told through the suburb of Cleveland, Ohio. companies. This book clearly outlines what is possible, and how talented and creative individu- accomplishments—and in some cases, failures— als and their supportive companies are approaching the tasks to keep their companies financially of supply chain practitioners and experts. Author viable and competitive in this ever-changing global economy. David Blanchard has painted a David Blanchard—Editorial Director of Pen- picture of what informed talent and supportive management can accomplish.” ton Media’s Supply Chain Group—provides a — John A. Gentle, DLP John A. Gentle & Associates, LLC unique dual perspective as journalist and insider, www.RelaTranShips.com Second with access to top supply chain professionals and Edition their insights on creating and sustaining a world- class supply chain. Packed with abundant anecdotes, interviews, case studies, research, and analysis, this David Blanchard resourceful book is strategically organized into (continued on back flap) 4-COLOR GLOSSY P1: OTA/XYZ P2: ABC bind JWBT243-Blanchard March 3, 2010 22:1 Printer Name: Courier/Westford 284 P1: OTA/XYZ P2: ABC fm JWBT243-Blanchard February 9, 2010 11:38 Printer Name: Courier/Westford Supply Chain Management Best Practices i P1: OTA/XYZ P2: ABC fm JWBT243-Blanchard February 9, 2010 11:38 Printer Name: Courier/Westford ii P1: OTA/XYZ P2: ABC fm JWBT243-Blanchard February 9, 2010 11:38 Printer Name: Courier/Westford Supply Chain Management Best Practices Second Edition DAVID BLANCHARD John Wiley & Sons, Inc. iii P1: OTA/XYZ P2: ABC fm JWBT243-Blanchard February 9, 2010 11:38 Printer Name: Courier/Westford Copyright C 2010 by David Blanchard. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at www.wiley.com. Library of Congress Cataloging-in-Publication Data: Blanchard, David, 1958– Supply chain management : best practices / David Blanchard. – 2nd ed. p. cm. Includes bibliographical references and index. ISBN 978-0-470-53188-4 (cloth) 1. Business logistics. I. Title. HD38.5.B476 2010 658.5–dc22 2009043705 Printed in the United States of America 10987654321 iv P1: OTA/XYZ P2: ABC fm JWBT243-Blanchard February 9, 2010 11:38 Printer Name: Courier/Westford To Nancy, Julia, and Grace v P1: OTA/XYZ P2: ABC fm JWBT243-Blanchard February 9, 2010 11:38 Printer Name: Courier/Westford vi P1: OTA/XYZ P2: ABC fm JWBT243-Blanchard February 9, 2010 11:38 Printer Name: Courier/Westford Contents Preface to the Second Edition xv Acknowledgments xvii PART I INTRODUCTION TO SUPPLY CHAIN MANAGEMENT 1 CHAPTER 1 If Supply Chain Is the Answer, Then What’s the Question? 3 Flashpoints 3 You Knew This Job Was Dangerous When You Took It 3 The Big Picture 5 The Supply Chain’s Back Story 6 Roadblocks on the Supply Chain Path 8 Separating the Good from the Best 10
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