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Quality Management Plan Version 0.4 STATE TREASURER’S OFFICE Debt Management System II Quality Management Plan Version 0.4 Project ID: #0950-019 July 2015 Debt Management System (DMS) II Project Quality Management Plan State Treasurer’s Office July 2015 Table of Contents 1 INTRODUCTION ............................................................................................................................. 5 1.2 SCOPE .................................................................................................................................... 7 1.2.1 In Scope ............................................................................................................................ 7 1.2.2 Out of Scope ..................................................................................................................... 7 1.3 DOCUMENT DEVELOPMENT AND MAINTENANCE ......................................................................... 8 1.4 ASSUMPTIONS AND CONSTRAINTS ............................................................................................ 8 1.4.1 Assumptions ..................................................................................................................... 8 1.4.2 Constraints ........................................................................................................................ 9 2 PURPOSE OF QUALITY MANAGEMENT ..................................................................................... 9 3 METHODOLOGY .......................................................................................................................... 10 4 ROLES AND RESPONSIBILITIES ............................................................................................... 12 5 COMMUNICATION OF QUALITY ACTIVITIES ............................................................................ 14 6 METRICS AND MEASUREMENTS .............................................................................................. 15 7 MEASURE QUALITY .................................................................................................................... 22 7.1 PERFORM QUALITY ASSURANCE ............................................................................................. 23 7.1.1 Observation of Project Processes .................................................................................. 23 7.1.2 Define Product Checklist ................................................................................................ 24 7.1.3 Conduct Peer Reviews ................................................................................................... 24 7.1.4 Conduct Quality Review ................................................................................................. 25 7.2 CONDUCT QUALITY CONTROL ................................................................................................ 28 7.2.1 Process Audit Checklists ................................................................................................ 29 7.2.2 Measure Quality Metrics ................................................................................................. 30 7.2.3 Quality Process Audits ................................................................................................... 31 7.2.4 Stage-Gate Reviews ....................................................................................................... 34 7.2.5 Testing Inspection........................................................................................................... 34 7.2.6 Requirements Traceability .............................................................................................. 36 7.3 IMPROVE QUALITY ................................................................................................................. 36 7.3.1 Implement Quality Improvement Actions ........................................................................ 36 7.3.2 Quality Reporting ............................................................................................................ 44 8 IMPLEMENT THE QUALITY PROCESS ...................................................................................... 46 Page ii of 68 Debt Management System (DMS) II Project Quality Management Plan State Treasurer’s Office July 2015 APPENDIX A: QUALITY TARGET DEFINITION TEMPLATE .......................................................... 49 PART A: INTERNAL DOCUMENT QUALITY TARGETS ............................................................................. 49 PART B: EXTERNAL DELIVERABLE QUALITY TARGETS ........................................................................ 49 PART C: INTERNAL DOCUMENT QUALITY TARGET EXAMPLE ............................................................... 50 APPENDIX B: QUALITY MANAGEMENT CHECKLISTS EXAMPLES ............................................ 51 PART A: GENERAL CHECKLIST .......................................................................................................... 51 PART B: PROJECT MANAGEMENT ...................................................................................................... 51 PART C: REQUIREMENTS MANAGEMENT CHECKLIST .......................................................................... 52 PART D: DD&I DELIVERABLES CHECKLIST ........................................................................................ 53 PART E: SI TEST MANAGEMENT CHECKLIST CONSIDERATIONS ........................................................... 54 PART F: SOFTWARE DEVELOPMENT CHECKLIST ................................................................................ 54 PART G: PROJECT AUDIT & REVIEW CHECKLIST (EXAMPLE) ................................................... 56 PART H: PROCESS VERIFICATION AUDIT CHECKLIST (EXAMPLE) ........................................................ 57 APPENDIX C: QUALITY MANAGEMENT AUDIT / REVIEW ACTIVITIES OVERVIEW .................. 58 PART A: QUALITY PRODUCT REVIEW FORM ...................................................................................... 60 PART B: QUALITY PROCESS AUDIT FORM .......................................................................................... 62 PART C: STAGE GATE AUDIT FORM .................................................................................................. 64 PART D: QUALITY IMPROVEMENT REPORT ......................................................................................... 66 Page iii of 68 Debt Management System (DMS) II Project Quality Management Plan State Treasurer’s Office July 2015 This page was intentionally left blank Page 4 of 68 Debt Management System (DMS) II Project Quality Management Plan State Treasurer’s Office July 2015 1 INTRODUCTION The purpose of the Quality Management Plan (Plan) is to outline the following activities: define roles and responsibilities; provide reference documents and guidelines to perform the Quality Assurance (QA), provide the standards, practices and conventions used in carrying out QA, Quality Control (QC), and quality improvement activities for the Project; provide the tools, techniques, and methodologies to support QM activities and reporting. The Plan achieves the following objectives: Identifies the activities, processes, and procedures used to manage quality. Defines the quality management methodologies, best practices, roles and responsibilities, training and communication required throughout the life cycle of the Debt Management System (DMS II) Project. Ensures all project deliverables and artifacts conform to this plan. Defines the quality planning, Quality Assurance, Quality Control and quality improvement processes, and procedures. It is often said that, "What gets measured gets done." Measurements communicate values and priorities to the DMS II Project. The DMS II Project Management Office (PMO) is responsible for managing quality throughout the project life cycle in all documents, deliverables, work products, processes, and procedures. IEEE 1061-2004 Standard for Software Quality Metrics Methodology provides a set of definitions and an overview of the framework for software quality metrics. This standard provides a methodology for establishing quality requirements by identifying, implementing, analyzing, and validating process/product software quality metrics. PMBOK and CA-PMM framework for QM govern all major processes for quality management. Other standards will also be used to monitor, control, and manage quality throughout all phases of the DMS II Project lifecycle. Industry Standards and Best Practices follow the planning and execution of QM: California Project Management Methodology (CA-PMM) Project Management Body of Knowledge (PMBOK®) IEEE 730-2002 Standard for Quality Assurance Plan IEEE 1012-2012 Standard for Software Verification and Validation IEEE 1058-1998 Standard for Software Project Management Plans Page 5 of 68 Debt Management System (DMS) II Project Quality Management Plan State Treasurer’s Office July 2015 IEEE 1061-2004 Standard for Quality Metrics Methodology The QM standards will be used to: Identify the specific traits that will be built into products and processes to meet quality requirements. Identify, define, and prioritize the quality requirements for DMS II Project. Evaluate whether quality requirements are being met. Recommend deliverable or phase entrance or exit criteria, as specified in DEDs or checklists. Respond to specific quality concerns from a previous phase. The DMS II PMO is responsible for monitoring and controlling all QM Activities. The System Integrator (SI) is responsible
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