Jeff Preston Lebanon, OR [email protected] 541-292-3841

Authorized to work in the US for any employer

Work Experience

Freelance Illustrator, Concept Artist & Designer Team-Preston Creative Design January 2001 to Present I do interior and cover illustrations for the gaming industry as well as writing all aspects of video games such as character creation, plot, quest design, codex entries. Reference info: see portfolio at http://team-preston.com

Infrastructure Manager Flex Consulting January 2013 to June 2018 Responsible for corporate infrastructure including upgrade/ migration of MS Office, Exchange, etc. IT Helpdesk/ Network administration, desktop support for three sites. Graphic design (logo design, signatures, business cards, promotional material). Product management, development of policies/ procedures. Responsible for all social media including a weekly blog, twitter feeds, Facebook and LinkedIn. Responsible for developing the firm as a sellable product, refining our provided services as well as policies and procedures. Reference Info: Michael Hermanson, CFO, [email protected], Shannan De Witt, CEO, [email protected]

Product Manager Team-Preston Creative Design - Austin, TX September 2011 to September 2012 Member of the Product management team supporting the BioWare label including all sites & games produced: : The Old Republic, , , Warhammer Age of Reckoning, Dark Age of Camelot, Ultima Online, Ultima Forever, Wrath of Heroes, Command & Conquer. Member of the award winning Live Services team for EA/ BioWare. Member of management team of customer services for Star Wars: The Old Republic (SWTOR). Responsible for the creation of an entire customer service organization from the ground up. from developing policies, procedures for everything possible that could come up for an agent, to user stories for the developers of the proprietary CMS, to establishing KPI's and Quality standards for agents, operational guidelines, hiring of the Managers of each department. Participated in the largest MMORPG launch in history. Member of process improvement & liaison team in support of global contact centers. Advised & consulted live production team, platform & change management teams on CS best practices, current status, emerging issues. Coordinated the ramp of more than 2000 CS employees, outsourced & internal over the course of three months including all account management. Designed & implemented policies & procedures for account management for CS operations. Handed the oncoming team a complete & operational system for incoming & outgoing staff. Influenced game design with the User Experience in mind, improving customer satisfaction & lowering per incident cost. Reference Info: Jeff Hickman, SVP NaturalMotion, [email protected]

Technical Support Coordinator RHT Team-Preston Creative Design October 2007 to April 2008 Daily support of field technicians for Data & Voice cabling troubleshooting & MAC requests for a great number of clients ranging from Wal-Mart, Radioshack, Cracker Barrel, CVS Pharmacy, Costco to Chevron & FedEx. Daily access of Cisco switches & routers: viewing & modification of VLAN settings, & other port configuration. Project coordination: ordering parts & materials for sites, verification of location for everything needed for the field tech for when they arrive on site: conduit, AC power, lifts, & coordination with other vendors. Familiarity with Avaya & Cisco phone switches & telecom connectivity.

Reference info: Daniel Hill: Technical Support Manager, [email protected]

Account Manager Exacta Corporation - Madison, WI May 2007 to August 2007 Account creation & support of numerous online applications & the CMG Enterprise Login System.

Enterprise Support Analyst Exacta Corporation May 2006 to November 2006 Support of the State of Wisconsin WAN. Monitoring of agency LAN/WAN & servers, troubleshooting of same, including running test scripts verifying connectivity. Telnet used to directly log in to Cisco 2800 series routers/ CPE. Coordination of telco/ circuit/ CE support through Norlight. Desktop support for several agencies. Enterprise email password administration, limited support of AS400 Mainframes as well as VPN & Citrix support. Account Management duties, regular use of Active Directory. Regular support of Outlook 2003 (limited support of Groupwise).

Infantry Squad Leader, 11B20P United States Army 1996 to 2000 Attended the following schools: Infantry OSUT, Basic Parachutist Course, Ranger Indoctrination Program. Combat Lifesaver Course, Expert Infantryman Course (Received badge), Primary Leadership Development Course. • 3x Deployments to the Balkans: Bosnia, Macedonia & Kosovo. • Awards & Badges: Army Achievement Medal with 3x OLC, Army Commendation Medal, Expert Rifleman(M16A2), Expert Pistol (M9), Expert Machine Gunner (M60 & M240B), Good Conduct Medal, Expert Infantryman Badge, Basic Parachutist, Armed Forces Expeditionary Medal, Overseas Service Ribbon, Army Service Ribbon, National Defense Service Ribbon, NATO Kosovo Medal Ribbon. Job Duties: Given responsibilities commensurate with my rank as follows- Rifleman, Radio Operator, Team Leader, Squad Leader. Education

Some college

Skills

Desktop Support (5 years), Network Management (1 year), Product Development (2 years), Project Coordination (3 years), Team Building (6 years), Customer Service (7 years), Operations Management (2 years), Agile (2 years), Process Improvement (3 years), Social Media Management (3 years), Performance Management (4 years), Photoshop (10+ years), Art Direction (1 year), Digital Media (10+ years), Call Center (7 years), Call Center Management (3 years), Change Management (1 year), Copywriting (1 year), Proofreading (1 year), Graphic Design (5 years)

Military Service

Branch: United States Army Rank: E-5 Sergeant